Lowes
Reviews and Complaints
www.lowes.com
Anonymous
Pittsburgh, Pennsylvania
Special order for entry doors
WE ORDERED ENTRY DOORS ABOUT 3 MONTH AGO AFTER COUPLE OF WEEKS DOORS WERE ORDERED WRONG THEN ANOTHER ORDER WAS PLACED WE GOT A PHONE CALL AT 9PM SUNDAY NIGHT THAT THE DOORS WILL BE DELIVERED ON MONDAY SO I TOOK A TIME OFF FROM WORK WAITED FOR THE DOORS TO COME IN AND NO ONE SHOWED UP WHEN I CALLED THEM BACK I WAS TOLD THAT THE DRIVER DECIDED NOT TO DELIVER THE DOORS CAUSE THE INSALLER WASNT SCHEDULED TO INSTALL THE DOORS WHEN I CALLED THE DELIVERY PLACE THEY SAID THAT WASNT MY DOORS.NOW IM STILL WAITING NO DOORS THEY DONT KNOW WHATS GOING ON WORSE SERVICE AND WILL NEVER ORDER ANYTHING WITH THEM.
Loss:
$2500
2 comments
Anonymous
Cincinnati, Ohio
300 dollar power washer quite working
I have found another reason to not purchase some items from the 'big box' hardware stores. Lowes is generally a handy place to purchase some items (i.e paint, lumber, flowers, lights). If I had thought about it before I purchased the power washer I would not have purchased this type if item from Lowes. I paid cash 300.00 cash for a nice Troy-Built power washer. I used it three times last year for a total of eight hours. I ran it out of gas before I stored it for the winter. I pulled it out 2 days ago and filled it with new gas and started it. It ran for 3 minutes and quite. I called Lowes and was told I needed to contact Troy-Built for warranty service which I did. I was told it sounded like a gas related issue since there might have been some gas left in the reservoir that separated over the winter and clogged the jets. This is not covered by the warranty. I was told to clean the carburetor and reservoir and try it again. I contacted my smaller local hardware dealer who sells power washers and was told if I had purchased it from them they could have their service department check this out. That is the advantage of buying these type of items from a local dealer and other over the shelf stuff from the big box stores. Lesson learned.
Loss:
$300
1 comment
Anonymous
Tampa, Florida
$75 to take Measurements and no report receivedj
Made appointment 4/7/13 in Boynton Beach Lowe's store to discuss kitchen remodeling. Anna Valverde advised she can't discuss till I have "detail measurement report" done. I paid the $75 for this measurement report. I re-met with Anna Valverde today 4/20/13 for the purpose of going over the $75 measurement report and kitchen ideas from these measurements. I mentioned I have a telephone wall plate on wall where she wants to put cabinet. She told me I need I get telephone company or hire electrician. I mentioned I already have under cabinet lighting again her condescending attitude advised well you need to hire an electrician we only do cabinets and counters. We talked about my existing sink which is one year old and her attitude again was if you want corian you need to replace sink and you need to get yourself a plumber. My husband and I decided meeting was over since we are already at $10000 and this does not include cabinets back splash, pluggmbing or electric. We asked for our "paid" measurement report that we paid $75 for. She told us that is the property of Lowe's. We left and we are pissed.
Loss:
$75
Anonymous
Los Angeles, California
Garden Center
Me and my husband are both disabled. We were in the garden center and asked for assistance. We waited more than 20 minutes and no one ever showed up to help us. My husband advised the cashier I had talked to and told her no one ever assisted us. All she said was "oh," and proceeded to call someone. My husband told her that we no longer needed assistance as he couldn't stand any longer and we just left. Lowe's employees need to understand that when a disabled customer requests assistance is because they can't do it themselves. We will shop at Home Depot as they have always assisted us with what we need.
9 comments
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Verified Reviewer | Hot Springs, ArkansasWrong flooring wrecked my new home schedule completion
I paid for special order maple flooring. Lowes delivered oak & maple mixed boxes in the rain. Installer put down mixed flooring in living room before realizing it was two different kinds of wood. All had to be ripped up and started over. Now installer on another job while I sit & wait. Also supposed to have some reducers in (again special order) no one at the store knows anything about it. They also dinged my fridge when they delivered it. No quality control. The flooring manager out today. I guess I will be waiting till tomorrow to find out what is going on.
3 comments
Anonymous
Springfield, Missouri
Written up for leaving work ON TIME?!
Today I was informed by a head cashier that I was written up the night before for, "not letting the ASM know I was leaving." I was unaware that myself and the ASM was married and I had to let him know when I leave every day. I was scheduled until 9:30 at night, and I expect to leave at that time. Funny thing is that I didn't actually leave "on time," I left at 9:45. I have been treated horribly there for over a year now and something is about to go down. There will be a scene that will make the whole company look bad.
9 comments
Anonymous
Cherry Hill, New Jersey
Extended Warranty is a joke
I purchased a Whirlpool from Lowe’s in Union NJ and after two yrs it started having problems so I figured since I had extended warranty I would get it fixed. The repair company sent a service man who could barely speak English and he told me I would have to pay out of pocket for everything thus costing me over five hundred dollars to repair. I plan on contacting 7 on your side or Arnald Diaz shame on on you because as consumer "money doesn't grow on trees" and why should I pay for coverage just to be told NO.
Loss:
$879
2 comments
Anonymous
Hamilton, Ontario
They just don't care
We ordered a light railing for our kitchen cabinets. We were told it would take 2 weeks to be completed. 2 months later they don't know where it is and they definitely don't care. This is the 4th time I've purchased something there and the 4th time I've had a problem with the purchase. Each of the 3 other times I've brought the product back the employees shrugged and said I should just get my money back because this sort of thing happens all the time. THEY JUST DO NOT CARE. This will be the last time I spend a dime there
Loss:
$300
2 comments
Leylah Bdc
Denver, Colorado
Lowes Hassle Free Online Shopping -- True Lie
I purchased two "allen + roth" lamps from Lowes. One was fine, but the 2nd one didn't contain all the parts. I called the 866 number on the installation guide. They never heard of the lamp (seriously, they didn't know about a lamp they were supposed to support). I called Lowes customer service. I got a lot of apologies, but the customer service person wanted to know what store I ordered it from. I didn't order it from a store--I ordered it online. Now I'm waiting for someone to call me from a store I never visited. And Lowes online ordering is supposed to be 'hassle free'. I'll never order anything from Lowes again!
Ronnie Pgm
American Fork, Utah
Miss treated by James Brown a Lowes manager
I visited the Lowes store located at 4455 S Buckley Rd Aurora, CO. It was one of the worst experiences I have had shopping. I went to the store to purchase a power washer. The only one left did not have all the parts in the box so I asked the manager James Brown if I could get all the parts to product or a discount because there were missing pieces. He said in a rude and very condescending way “you are in Lowes not Park Hill” I was completely offended because he went on to say a few other thing that were completely inappropriate. I was SHOCKED!!!! I was a loyal Lowes customer but going forward I will shop somewhere else. I will SHRED my Lowes credit card and will NOT spend another dime with a company that would hire people like who would talk to or treat its customers like this and unfortunately it is not the first time I have been offended and treated inappropriately by the staff at this particular store.
Loss:
$10000
2 comments
Freda Iyg
Philadelphia, Pennsylvania
Horrible Customer Service.
This was the message I wrote to Lowes. Dear Lowes, Today I had the worst experience I have ever encountered during a transaction with any other business. I went to return a few items I had left over from a home improvement project. A total amount of $11.70 (with tax). I had to wait 30 minutes just to be seen by an associate, of the 4 present none acknowledged me or to say they would be available shortly. Even a manager walked by and there were about 4 of us in line, he offered neither acknowledgement or assistance. All of my returned items were unopened in their original packaging with their original labels/upcs. I handed your associate my receipt to which he indicated was "useless" and threw it away because it was beyond the standard return policy. At which point he told me that "He wasn't obligated to return my items, that the company states it shall do so with it's discretion". I replied "I was just at Home Depot making a return, and they had no such issues with doing so." He said, "Well, let them loose money then." I said, "Isn't the point to make the customer happy?" To which he replied, "It's not profitable to accept returns, if you were in business you'd understand." I actually DO run my own business and personally I find the best practice is excellent customer service. However, I don't find it either appropriate or necessary for an associate of any company to argue with it's customers about anything. I have never been so embarrassed and insulted in making such a small return with completely unused and unopened items. This is not my first negative experience with your company, but it is my last. Today you lost a customer over a grand total of $11.70. I promptly took my gift card and spent it so that I will never have to return to your store(s) again. I am glad you have a "Hassle-Free return policy", I certainly haven't experience it however. I will be sharing this with as many people as possible, and will direct them to do business elsewhere.
4 comments
Anonymous
Bloomsburg, Pennsylvania
Drunk on the job
I was in my local Lowes the other day in Bloomsburg because I wanted to buy some new flooring for a few rooms in my house. I go back to the section and start looking and wandering around. After a while I found some help from a guy. After only a few moments, I can tell that he was drunk. I don't care what kind of job it is, one does not do stuff like that before or during a shift. Was going to buy for three rooms, but because he was so all over the place I just decided to leave. Lowes needs to get a hold of their people before I would ever decide to go back. They lost a customer that day that would have spent thousands.
Loss:
$10000
2 comments
Arlen Cse
Knoxville, Tennessee
Lawnmower
Two years ago, we bought riding lawnmower from Lowes for over $2500. All 3 tires went flat in the first year, which we fixed. This year it won't start; warranty is expired. They will not honor or stand-behind their product. We have purchased new battery, changed oil, and had mechanic work on carburator. Didn't lawnmowers used to last a lot longer??? We have been a Lowes customer for many years and this is extremely disappointing. We bought most of our supplies to build a house...plumbing, kitchen appliances, paint, wood and columns for porch. We can not get a satisfactory solution from them now for a lawnmover.
Loss:
$2500
4 comments
Anonymous
Jackson, Tennessee
LOWES DONT BACK UP THERE PRODUCT
GOT CHAIN SAW LAST YEAR NOW DONT RUN I DONT WONT IT FIXED I WONT IT REPLACED THEY WONT DO IT I EVEN GOT 2 YEAR WARRENTY T K JGV HG NBJHM JJKJ FTGR HY JIK TY B B B B B B BB B BB BB BBBB B B B B B B B B B B B B B B B B BB B BB BB B B B B B B B B B B B B B B B B B B B B B B B B B B B B BB B B B B B
Loss:
$200
3 comments
Anonymous
Hickory, North Carolina
Deceptive Incentives
I received a promotional "spend $50 and get $10 off/spend $250 and get $25 off" with cards attached to present to the cashier. We spent $337.94 and I gave the girl the card, first she said she couldn't use that, but then took it. When I looked at the receipt, all I was given was 5% off - which I always get for using my credit card. When I called, what I was told by a Customer Service clerk AND a Customer Service Supervisor, is that Lowes does not allow you to "stack" discounts. What? Her explanation is that it's on the flyer AND on the website so I should have known. So, the promotion said come in and use this - but they don't really mean it! It's pretty close to fraud to me - make the offer look good and people don't read the really really fine print and oh, they should know because it's on the website. Why bother to send it out! Oh, I know, because most people don't even look! NEVER GOING TO LOWES AGAIN!!! Cut up my card.
Loss:
$25
7 comments
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Why don't you ask...POLITELY...the store management what is going on? You know, instead of coming to a public forum to vent?
:? ?