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Lowes in Lubbock, Texas - Terrible Customer Service, Rude, Lazy Floor Staff

After buying my home I went to Lowe's in Lubbock, TX. to spend some serious money on new washer/dryer, dishwasher, refrigerator, custom oak blinds, french doors, glass storm door and more. I could find nobody to assist me in the appliance or door area. When I scheduled installation of the dishwasher I asked if the custom blind measurements could be done at the same time. I was told no, it was two different departments. This was a floor sales person, not install. dept. She refused to call service dept. to even ask. This man came and installed my dishwasher, which I took off work to meet him. Two days later I took off work again for the windows to be measured and it was the same guy, which she said was not possible. Then there's the lady who cuts the blinds. She was beyond rude, I have no idea why but she was so nasty and impatient with me that I ended up yelling for her supervisor, who refused to come mediate. I asked to speak to the store manager and was told he/she was in a meeting. The more upset I got with her behavior the more she enjoyed it. The next day I told my realtor about my experience with this woman and he knew who I was referring to. He said he had seen her in action and that she was the most obnoxious person he'd ever come across at this store. I was glad to hear this because I had started to question my sanity. Lowe's in Lubbock is the absolute worst place to go unless you love to be treated like a dog pile. Upper management at the Lubbock store does not give a rat's butt about how customers are treated and hide behind their apathetic underlings to get people out the door. Sutherland's is the only place for me now. I raised a wall and installed granite on my own. I had questions and Sutherland's staff went out of their way to assist me. As a result they have my money and business forever. I will never step foot in a Lowe's store ever again as long as I can find what I need elsewhere.
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13 comments
Anonymous
#1317079

I work at lowes for 18 years I can't get any help from them in their department every time customers ask for help I tried to help from them seem I can get any help from them they to selfish to help customers lowes need to improve their skills start by helping customers this don't make any sense they i can't help their customers

Anonymous
#237451

Today January 18th 2011, I went to Lowes, to get material for a project. I needed a piece of wood (untreated) it was a eight foot long piece of wood and I needed it cut down into two pieces, I seen a Lowes guy stocking up some wrench sets on the floor by were I was, so I ask, "excuse me Sir, i need this piece of wood cut down four feet, for a total of two peices", he already appeared annoyed because his old lazy *** had to stock wrenches and I had the "nerve" to ask for his help.

Anyway after he made the call over the loud speaker twice, he asked if anyone came over, obviously not if I am still standing here, so I went to the project desk and this other old piece of *** is just looking at me like "WTF you want", at this time I am starting to get pissed off because I have given these *** the upmost respect and i was being treated like ***. "So i asked, "excuse me sir, I need a peice wood cut into two pieces, this *** off, just stares at me and then said "ask him" so that was the last straw, I said "ok now you *** are *** me off"

The point is this if you work at Lowes, it is because YOU chose that job not me, so therefore you need to take pride in what you do and not be mad at me because I have a freaking life and I want to build something, I am not there for your punkass, your are there for me so take initiative and do your damm job, if you do not know the answer, fine, at least make me your priorty to get the answer.

If you have a problem with what I said, then I am talking to your punkass, take pride in yourself and your job.

Anonymous
#223008

You people amuse me. 1st of all Lyn is a lier.

Dishwashers are installed by delivery drivers. Blinds are measured and installed by a PSE. Which is what I am. yes you have to have contracting experience to have my job.

And yes people that work at Lowes od have answers, 1st off don't ask a window licker cashier for answers. Look for the employee that seems to be answering questions, the one you found hiding in the shadows not helping anyone probably doesnt know ***. Also remember Lowes is a place for you to buy material so someone who knows what they r doing can build your house, or complete your project. Nowhere in our add does it say, "let me build it for you, or i'll tell you how".

And yes the most obvious answer is not everyone will have a answer for you.

Be patient, grow up, and remember you don't know thats why you went ot Lowes, we sell it all and if your patient we have answers. Lyn your a ***.

Anonymous
#163791

You go to Lowe's because it cost less then the local hardware store or lumberyard. So they higher collage kids and retired people who learn what they can from the contractors that come in to the store.

I am a former Lowe's employ. Some times I just had to say I do not know. But I was just a cashier. Also if your in a hurry the people that know everything are usually busy.

and you have to wait to talk to them. And if you come off short and are a *** to the employees.

They will act dumb and wont share there knowledge with you. I hate waiting also but you just have to be polite and people will try to help you the best they can.

Anonymous
#157527

I have worked for Lowe's myself and the employees behavior is sometimes based upon how the management treats them. If management treats them like a back burner thats how the employees perform their work duties and customer service. I am guilty myself. When mangement treated me like a piece of ***, I felt like that's the kinda of attitude to have.

For the person that is complaining about her deliveries not ebing delivered the next day, some stores may only have several truck drivers and if they cant get your purchases delivered to you the next day then that means that they are swompped with deliveries and if you are closer to the end of the day delivery then, think about all the deliveries they had that day and take that into consideration.

WE ARE ALL HUMAN, NO ONE IS PERFECT. SO DEAL WITH IT OR YOU WON'T GET ANYWHERE IN THIS WORLD!

By the way, there is just to much hosility in thsi world today and I think everyone needs to take a chill pill and calm down and take into consideration that everyone is NOT perfect.

Anonymous
#153362

your honest commentary is quite entertaining and refreshing. Thanks for setting all of us *** straight. on the other hand, go screw yourself

Anonymous
#153344

Alright you idiots I work for Lowe's and all customers want to do is *** and complain. You have no idea how many *** *** customers come in with questions that should be answered by a licensed contractor and get pissy when you can't cater to their every need.

Customers suck and I could care less about the people that come into my store. To me it's just a part time job that I could give two *** about. Yes the managers don't give a *** about customers or employees but like I said I don't care either so whatever.

For every store there might be about 3 people that actually care about their job and those people are usually the ones who never went to school or aren't in school. So my advice to you is suck it and quit being a bunch of ***

Anonymous
#146636

After all the problems I have had with Lowes, I will never shop there again. Went there to purchase a gas stove, found the one I liked and told the salesman I would like to purchase it. He went off somewhere to check and see if it was available and after an extended wait, he finally came back and said he didn't have it. I asked about buying the store model and he said they didn't like to sell them. I found another one and the same routine took place and they didn't have it either. Finally he agreed to sell me the floor model so I decided to get it. They always advertise next day delivery but I bought it on a Tuesday and it was Sunday before it could be delivered. When writing up the sale he never mentioned an extended warranty but charged me for one anyway which I didn't notice right away. Then when it was finally delivered on Sunday after my having waited all day for it to show up the delivery men were incompent too as I had to tell them how to go about getting it into the house. Also they were supposed to remove the packing materials but didn't. I was so frustrated by all the problems that I finally just sat down and cried. Needless to say I will never buy anything else from Lowes and will tell everyone I know about my experience with them.

:cry

Anonymous
#142904

Lyn, you are correct. It should not matter whether the customer is buying a box of nails or a new kitchen.

Every employee deserves courtesy and every cutomer deserves the same. I refer to the person who carries groceries to my car as sir or ma'am. I worked in retail as well as bartending many years ago. Trust me, I know what it feels like to be treated poorly.

When I was told the window measurements could not be scheduled for the same time as the dishwasher installation I did not complain or get upset. I was bugged when the same person showed up both times, rightfully so, eh? I never called to complain. I did not march in waving a wad of cash, I came in looking for merchandise and not only could not find help, was treated badly.

Since I was not a regular customer nobody would have been hiding from me after seeing me. Poor management is poor management. It's pretty bad when you ask to see the store manager and are denied contact completely. I could have gone to the home office but decided it's easier to walk than to ask why this happened.

I think Governor Perry is more accessible than the store manager. It was bizarre.

Never experienced anything like this. You have a nice day as well, Lyn.

Anonymous
#142897

I hear customers complain all the time that they are dissatisfied about customer service in any home improvement store. Maybe it has to do with customers comming in and expecting to be aloud to treat the employees like ***...

be rude and obnoxious because you think you can because youre spanding a few dollars in a store. I would never treat people the way that I have been treated by customers.

There are some employees that actually hide when they see customers because they are afraid that if they do something that may not be to the liking of the customer that they will get fired.

I am not saying that every customer is that way, but every employee of home improvement stores would appreciate a little bit of respect, instead of being talked down too and looked down upon.

Have a nice day.

Anonymous
#135625

You are absolutely right about not asking floor staff for advice. Lowe's knew nothing about communicating between departments to coordinate home installations.

When I was at Sutherland's the staff was knowledgeable about their product and very professional. I actually did chase down the customers you described and asked questions about the litle renovation project I was doing. Amazing how a polite question to a complete stranger will gain a wealth of information.

I understand if I want to do something I can go buy a book. The lack of professionalism, courtesy, and understaffing altogether at Lowe's in Lubbock was what got me.

Anonymous
#135616

I am sorry to hear about your dilema...Piece of advice...Never talk to Lowe's employees. They know nothing of the building trades and lowe's does not want to hire people with knowledge in the trades.

keeps them uneducated and thus allowing lowes to pay them next to nothing. If you need advice when in lowe's look for the guy thats dirty and looks like he had been on a job site, although this guy will never be a lowe's employee but he will have more knowledge than any of the people in that store who used to flip burgers.

Or better yet if you are unsure about your project...Lowe's is absolutely the last place you want to go for info. Better off at your local owned hardware and lumber store...Places like that actually hire contractors and people with experience in the trades...go figure actually hiring people that can help you...Lowe's should pick up on this!

Anonymous
#1605944
@Brian

Working for Lowes sucks. Customers have god complexes and managers reaffirm their delusions.

Just because you show up right as someone is going on break or is leaving for the day does not magically mean they should be forced to postpone their break or stay later. You should consider yourself lucky that someone gets another associate to assist you so they can leave or go on break instead of just flipping you off and walking away. And don’t act like you are “cool” with someone’s decision to do so and then report them later in an effort to get something for nothing and/or cause problems for the person.

And yes, you are a *** for coming in 1 minute before someone is slated to leave for the day on Christmas eve when they are chomping it to bit to get the *** out of there and go home to their family and ordering a heavy, *** high shelved stove to take with you. Doing this is going to literally cause the person a pain in the *** because they’ll either have to get it down off of a high shelf using dangerous equipment themselves or find someone to do it for them (which can at times be like finding a needle in a haystack), then they’ll be forced to load it into your vehicle delaying their exit by several minutes.

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Review
#179054 Review #179054 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Brooklyn, New York - Previuosly opened or used tools sold as new.

I recently bought a router and router table because my shaper died and I was fighting a deadline. When I got the items home both boxes had been re-glued shut. Screw heads on the router had sawdust in them and components of the router table had markings on it showing previous assembly. I don't have the time to waste with a store manager. I had to use the tools to finish my project on time. Lucky for LOWES the tools worked. Unfortunately you can't control what customers do, but you should be in control of your own merchandise. S.Sakasitz Bridgewater NJ
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2 comments
smarks
#134501

Being an ex-employee of home depot, i know you never assume returned tools are as represented. It just shows laziness on the part of lowes employees to competently due the jobs they're being paid for. But thats the quality of work you get for a bunch of underpaid slackers.

Anonymous
#134497

If a box comes back sealed you would expect it to be new. You can't expect a store to unpack every sealed item that gets returned. Unfortunately you got a product some *** used, repacked and returned.

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Review
#178849 Review #178849 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Greensboro, North Carolina - Did not have product

On 4-8-10 I went to Lowes 125 Huffman Mill Rd.Burlington N.C to purchase on SALE 2/$10.00 Knock Out Roses.Needless to say 2 years in a row theyhave been out.I went back and they said they would be in on Tues...went back on Thurs.and was told the truck broke down and they would be in on Friday.So..back to Lowes today 4-17-10 and you guessed it..still they have not recieved the roses.Fortunately a lady named Ruth was on duty and got the Manager Steven and they were very nice and helpful.Now what is your problem?Are you not using a Vendor that can supply what you order.if so you need to change or at least DO NOT ADVERTISE PRODUCTS YOU DO NOT HAVE.I am a PISSED SENIOR .My income does not allow to go to your store 3 times for one item.Burlington has a very good store ..so take care of it. Shirley Dixon ave been out.
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6 comments
Anonymous
#137846

shouldn't have to call first? What, does your phone emit electrical shocks when you touch it?

First you complain about having to drive there, and now you're complaining about calling..do you want them to hand deliver the things and plant them for you? I know Steve went to bat for you, but seriously, you don't deserve roses!

Anonymous
#136151

You shouldn't have to call first-simple solution-STOP advertising the garbage if you don't have it in stock-Lowe's SUCKS!!! What a bunch of *** in charge there.

Anonymous
#134992

to ???

She probably needs her parents permission before using the phone.

Anonymous
#134991

What the child writing the letter needs to do is go earlier and learn her lesson from previous experiences, however being a child she is not capable of doing this yet. Perhaps the message will sink in once she reaches the third grade.

Anonymous
#134987

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

Anonymous
#134499

Things happen and orders get delayed. You could have saved two trips by simply picking up your phone and calling the store to see if the roses had arrived before making a trip to the store.

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Review
#178761 Review #178761 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Cassatt, South Carolina - Bad Management

I have bought everything from Lowes when I remodeled my whole house in the last few years. I always recieved A 10% discount from the management. Recently I went to the Camden SC Lowes where I always go and wanted to purchase an trialer. And management told me that there is no way __she could give me anything off on it, I said I could go to The two notch store and get it. She said that would be fine, so I did go there and yes I did get my discount. She didnt even ask me if I was military for the discount guess that dosnt matter anymore. Actually I think I was just the wrong color!!!!!
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4 comments
Anonymous
#657659

There are always customers who spend way more than you do at Lowe's. You are not unique and you are not doing them a favor.

They own the product that you need. Based on your town/city you only have so many options.

More home improvement stores just means more monsters get a piece of you. You are a slave to corporate America and there's nothing you can do about it.

Anonymous
#134183

You must be purple to be playing the *** RACE CARD ***.

Anonymous
#134036

Looks like another crybaby here. Crying because they did not get what they want, somthing they are not entitled to. Something they think they are owed just because of who they are.

Anonymous
#133980

What makes you so special that you think anyone owes you a discount? It's self important people like you that salespeople love to avoid.

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Review
#178605 Review #178605 is a subjective opinion of poster.
Loss
$599

Denied promo loan @ lowes stores

I applied for an interest free promotion @ LOWES, and after being asked several personal questions was denied on the spot. No reason was given and LOWES didn't even know who they were using for the credit bank, so I couldn't call and had to wait for the deniel letter. Reason for denial, "UNABLE TO VERIFY IDENTITY WITH INFORMATION PROVIDED". What a crock, and of course there is no phone number on the denial letter. I don't understand, after all the intrusive questions, they can say they can't verify who I am. Total nonsense. As far as LOWES stores, they should know what credit agency is being used and provide the consumer with that information, in the event of a denial.
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Review
#178566 Review #178566 is a subjective opinion of poster.

Lowes Store Screwed Me Out Of $107.00 Gift

Lowes store screwed me out of a $107.00 gift! I had brought back a non working product,Lowes said they would exchange it. Instead of exchanging the gift,like they said they would.They gave back the person who bought it for me,credit on there credit card.I asked Lowes not to do this,but they did againest my wishes. The person who bought me this gift, no longer has that credit card,so the card does not exist.I had asked Lowes to cancal,the transaction & so did the person who had bought the gift,since the card does not exist anymore.Lowes saided they would call me back,but didnt.I got a brush off from them,when I called them. Lowes has my $107.00 gift.I cant believe Lowes gave back credit againest my wishes,on a credit card that doesnt exist.Why couldnt Lowes, just give me a even exchange like they said they would.THANKS TO LOWES,THEY SCREWED ME OUT OF A GIFT THAT WAS BOUGHT FOR ME!!
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3 comments
Anonymous
#133765

Wel if they did this the person who got u this gift should have gotten a check back at the address they last had on file.. The person who's card was credited should have called the card company and made sur they would send the check if there was no balance if there is a bal it would go towards it...

Trust me this happened to me but not at lowes I got a check in the mail... So chances r the person who got u this got $ back in some form... And I bet u any $ this is the case...

And welcome to the real world accidents happen all it takes is 1 button to credit the card used ... Be mad at the person who got u this gift and tell her to call the card co not lowes they can just cancEl a return!!!

Anonymous
#132923

Welcome to the real word, people are just following the companies policies,it will be more surprises in your life and you will have to learn how to deal with it on your own and not blaming someone.

And like "Irish" I think same.

Anonymous
#132918

Genius, they do returns the way that they received the money.

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Review
#178295 Review #178295 is a subjective opinion of poster.

Lowes in Newark, New Jersey - Dishwasher purchase

I bought a dishwasher from Lowes.com. I made the purchase over the phone after viewing it online and paid by creditcard 3 days ago. I still have not been contacted with any delivery schedule! I have been put on hold by the store waiting for a manager for more than 20 minutes and hung up. I called the Lowes.com number 4 times today and gave up after waiting mre than 30 minutes for anyone just to answer the phone!! How does this company stay in buisness? How do they sell anything if they don't bother to answer the phone?
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1 comment
Anonymous
#356539

I went to the store and had a great customer service experience. Our delivery was scheduled before we left the store. :grin

Review
#178154 Review #178154 is a subjective opinion of poster.

Lowes in Mesa, Arizona - Lowe's 3000 Management needs to be FIRED

I don't mind shopping at Lowes, I am a vendor for Lowes, Home Depot, Walmart, Kmart, Ace Hardware and so forth. I've never in my 30 years of dealing with stores had any trouble until Lowes #3000 opened their doors. Lowes #3000 is on Rural and Baseline in Tempe, Arizona. I get along fine with all the employees except for the management. They are *** bent on doing things "WRONG". My suggestion is to stay away from this store, especially the garden center. Want quality? Go to Home Depot on Warner & Kyrene. Tell em Charlie Jackson sent ya
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30 comments
Anonymous
#197735

I have been to that Lowes store and was looking for garden equipment, the guy helping me name was Charlie don't know his last name..well he kept getting closer and closer to me and made me very uncomfortable, if i'm not mistaken I think he was hitting on me, I tried to talk to a manager but they couldn't find one for me... Next time I go in there I will take my 26 year old son with me and GOD help him then!! Women who are shoping alone please stay out of the garden area..

Former_Lowes_Employee
#196530

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

This thread is false and an attempt to frame someone. If you can't figure that out, then you need to go back to school. I suggest hitting that report link on every thread till the thread is gone.

Former_Lowes_Employee
#196516

This thread is false and an attempt to frame someone.

Former_Lowes_Employee
#196512

*** thread, *** *** posing as other people. Where is the link to delete it???

Anonymous
#195616

Seruiously I need this thread deleted it could cost me my job because I admitted to breaking both Lowe's policie and our policies. The managers had another beef with me and are threatening to take this to my company where I admitted to breaking the policies. Need it removed before they can do this.

Former_Lowes_Employee
#195613

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Former_Lowes_Employee
#195612

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Anonymous
#156947

As far as customer service this Lowes is the best of any other home improvement stores. The management in the garden dept.

far exceeds my expectations. Just because someone got butt hurt for not following the rules gives them no right to mud slinging

Anonymous
#142807

Have you ever been to jobvent.com might surprise you with what people think?

Anonymous
#141102

Both Irish and CrazyKens are acting six. Irish posts comments to stir people up, and Ken calls this a "retard" site just because he is not getting the replies he is expecting. Not only that but he is using other identities to "agree" with his complaints.

Anonymous
#141100

Actually Darren Phillips is a child who needs to be told that if he returns something he needs a the original packaging. This must be a different Darren Phillips, or perhaps a Darren with a different last name who wrote the letter.

Either way he is angry because I told hiim the truth about himself. Then he threw a temper tantrum like a six year old and told me off in this letter.

Anonymous
#141097

Actually Irish, Darren Philips is the name of the vendor who wrote this. He wrote this because he got into trouble for not signing the visitor log book.He has even used profanity at a customer while on premises.

Anonymous
#141096

Darren, telling people the truth is not acting like a six year old. If you look at what the Lowes 3000 employee wrote you would realise that the person wants his own rules and not follow policy. They have to follow policy.

Anonymous
#138953

Irish, I've seen you write so many comments on so many posts and you are the only one acting like a six year old. GROW UP ARLEADY.

If you want to make a comment, at least make it accurate and fair. i.e 'Irish is acting like a six year old spoiled brat' would be an accurate and fair comment.

Anonymous
#136158

You may not be a kid, you may be 46 but you act six.

Anonymous
#135344

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

Anonymous
#135094

I'm 46, not a kid, delivered to Lowes and HD since they came to Arizona, seen it all, managed places just as big by myself. Lowes 3000 treats people like dirt.

Fact. They wont let cashiers have bathroom breaks, don't know what they are selling and make up stuff just to appease the customer. Don't tell me I don't know what I'm talking about Lowes employees. You're only lieing to yourself.

My defense of my threads truth can be justified by reality.

Not your superficial company kiss rear dream. Have fun in your wonderland.

Anonymous
#133635

Actually the old management did not fully go by the vendor/visitor policy, the new managers are enforcing it. Some of the policies are , wearing a visitor badge while working, signing in and out of the store.

This particular vendor did not see that they had to follow the policy. They called the new managers on it, they were shown the policy yet they refuse to sign in and out. Another thing is they in some occassions have forgotton to wear a visitor tag. This is fine everyone forgets, however when reminded they got all defensive and said "well everyone knows who I am." Eventually management called the company of the vendor to report the infringments of the policy.

A few days leter this particular vendor came and said you got me in trouble, you don't know how to do your job I am going to get you fired.(this comment being made towards member of management that reported their behavior).

She even made a comment saying the manager looks like some retard and that they would hire any retard to the store and that an eleven year old can run the store better. For the employee that has worked for Lowes for 12 years I see what you are saying but in this particular case the vendor thinks the rules does not apply to them.

Anonymous
#133527

I worked for Lowes for 6yrs and have been a vendor for another 6. I have to agree that most management try to run over vendors every chance they get.

As to agree with irish, vendors don't pick what is sold in the stores at a local level it is all corporately driven. It is amazing that Lowe's hounds their vendors and won't support the programs such as the PSA program that vendors pay for but get bent out of shape when you inform them they aren't taking care of your products as prescibed.

Anonymous
#133271

Also if you are so hurt by this "retard" site than get off of it. Don't reply since you think this is a "retard" site. Honestly what adult over 30 comes up with something like that.

Anonymous
#133269

This is not a retard site. The only retard is the person posting on this site, who is also going by the names CrazyKen, wow, noname and agree with crazykens.

They may not be the same people but their IP addresses sure do match. That and their timings are within minutes. My guess is this is just some child thriving for attention. Well I hope the "five" of you have a great time.

I know I should not be making fun of people with multipal personality disorder so I won't. But even the different MPD people have the same IP address.

Anonymous
#133257

haha.. your not crazy and I agree that Irish is very defensive about this subject, you must have hit a nerve.

Why do you feel you have to explain so much to justify your opinion Irish???? lol

Anonymous
#133256

Why are you so defensive of an opinion? You are going to great lengths to defend Lowe's almost like your guilty of something...

hmmm why is that??? Interesting....

Former_Lowes_Employee
#133255

Not a new vendor. Just a vendor who is going to go back to what he used to do years ago.

Hurt people, sell ***, trash lowriders, hunt, fish and drink beer. Later loosers

Former_Lowes_Employee
#133254

How do you erase your post on here? Seems I posted on a retard site, lmao

Anonymous
#133057

Also no one is asking you to post your name.

Anonymous
#133055

My guess is this vendor wanted to sell a new product in the store, the manager told him/her no and they are now writing this. Seriously stop acting like a kid whose parents refused to buy him a chocolate bar or toy.

You just say these managers are doing things wrong but you don't explain what you think they are doing wrong. If this is true it helps to explain what they are doing wrong. Irish is wrong though about you acting six.

I agree with you there that that is something to say lol over. I would say you are acting more like a three year old than a six year old.

Anonymous
#132919

Where did I call you names. Look obviously you are lying because you had an issue with the manager. Grow up kiddo.

Anonymous
#132248

If I told you my name, I'd get fired. And about the six part, lol,, you seem to be the child here calling people names

Anonymous
#131797

You are a vendor, you have no idea if they are doing things wrong or not. You may have been employed for over 30 years but you act six.

Just because you don't get along with them does not mean they are doing wrong and need to be fired. Would you like it if someone wrote a letter on you just because they do not like you and said you needed to be fired. Grow up.

You have not mentioned what they are doing wrong so I assume it is all bull and you are just trying to stir up trouble. Hopefully the same thing does not happen to you.

View more comments (29)
Review
#177900 Review #177900 is a subjective opinion of poster.

Lowes in Nashville, Tennessee - Lowe's messed up washer delivery and installation

First, there were the three delivery attempts. The first time, for some reason my name didn't get put on the list. The second time, they didn't have all the parts. The third time, they were four hours late. I actually got the washer that time, but installation was left, shall we say, incomplete. What happened was that they broke the dryer vent connection, and the unit, which was stacked, was no leveled. I knew I couldn't use the dryer, but I thought I could use my brand new washer. Well, once the spin cycle kicked in, all *** broke loose. So, I emptied the washer and called Lowe's to make it right. The first manager I spoke with very nicely listened, and then he connected me to the delivery manager. I was told, after some checking that someone would be to my house between 3 and 4 (let's see, 4th visit, how many hours of waiting....??). Well, at 5:30 I got a call from the same guy who "installed" my washer to say that Lowe's wasn't responsible for the dryer not being connected to the vent. So, I called Manager #2 and let him have it. Do they think I'm ***? They had three tries to deliver, and I gave them a chance to make it right, then they say they aren't responsible, and then when they want to make it right after I ream them a new one, they want to send the same guy who failed in the first place. Five strikes? Even in baseball, you only get three before you are out. I will no longer be a Lowe's customer.
View full review
Review
#177698 Review #177698 is a subjective opinion of poster.
Service
Lowes Manager

Lowes knows how to run off thier best customers

As a small construction company, we spent about $41,000 with Lowes last year across three states. I'm guessing that makes us one of thier better customers. At the end of each project, we have a small collection of unused stuff...a few light switches, switch plates, pipes, etc which we just take back to Lowes. Lowes normally finds the stuff on our credit card, but when they don't (because we paid cash or used a store credit card), they check our driver's license and give us a store credit...which we just use on future projects. But last night, I apparently hit the some magic ($250?) return threshold, they would only take back 2 of the 5 things I was returning, and was told I can never again return anything to Lowes. If we can't do the occasional returns, we simply can't buy from Lowes, because it really hurts our profitability and we obviuosly don't need the stuff that we don't need on the project. So today we set up our account at Home Depot and ordered carpet from them for our customer's 5,000 square foot home, 400 feet of wood fencing, and a bunch of other stuff as part of the renovation. So because of Lowes $35 rejected return, Home Depot wins all our business forever. And because we subcontract out a lot of our work, we informed all our subcontractors today that they too are expected to avoid using Lowes wherever possible and instead concentrate thier puchases at Home Depot. And the funniest part of this whole thing -- the return that Lowes rejected -- we just sent one of our emplyees over to Lowes and they took the return because it was not my driver's license. So Lowes *** policy doesn't do anything for them at all, aside from running off thier best customers. All's well that ends well for me. And all's bad that ends badly for Lowes.
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22 comments
Anonymous
#1462059

Just look at the complaints about Home Depot and you will find that there will be a point where they quit taking your returns as well. Most stores limit the amount of product they take back without a receipt to combat theft.

Having worked at a competitor of Lowes for years I can tell you that "best customers" are known to help themselves to products just like a common shoplifter. Once had our best contractor who spent in the millions a year at the store throw a couple of boxes of roofing nails in the back of his truck. When we confronted him he said with al the money I spend here I ought to be entitled to a bonus now and then. If you paid for the $35 worth of product you would have a receipt or it would show up in their records.

Sounds like you have gotten to the point where you have returned enough material without a receipt to put a stop to it. Some stores put a stop to it after 3 returns without a receipt and will not accept returns of high theft products without a receipt at all.

Spending $41,000 a year doesn't rank you as a best customer, many contractors spend hundreds of thousands if not millions for products. You are a good customer but even "good" customers have to follow the stores policies.

Anonymous
#1461703

Keep your receipts and it's all avoided.....

Anonymous
#835322

You *** Lowes has a return policy of 90 business days. Just the fact that they even returned it after those 90 days is a upside to this situation.

And on top of that, Lowes only allows so many in-store credit returns using an ID, because who's to say that you didn't steal those items, and bring them back in to put the money towards other purchases? It's called getting blacklisted.

It's a very smart business move, it helps minimize shrink, and ensures that people don't simply steal items, return for merch credit, and then sell the cards online for profit. It's a simple loss prevention tactic

Anonymous
#835532
@Mike

you are such an *** Mike! If Lowes DIDN'T run off employees they could verify the people come in and buy stuff ALL THE TIME!

But like most BIG chains, they have a HIGH personnel turn over.

You must WORK for LOWES right? OR YOU ARE ONE OF THE idiots that troll the pissed customer reviews just to leave negative feedback on someones bad experience, OR you are some *** with the IQ of 10 that can only get a job at lowes right?

Anonymous
#742179

Had a good giggle from the other lowes employees, also a good giggle from the argument on it costs lowes $$ for labor on having to return and restock the parts. I have worked the register and the floor takes me about a minute to process a return and if i have 3 shopping carts full of items it will take me about half an hour of my time to restock, its my JOB to do this and costs lowes $7.50 so to the Contractor hold your ground and you have the right to rant.

Also considering I've been a construction worker i speak for you guys as well, we aren't making 500 dollars extra on the job for returning some parts like some have insinuated and not everything can be planned for. These people are ignorant saying contractors come in drunk at 6am, thats a joke and a half and are just trying to bash your character.

To my fellow employees. Your Tears Are Delicious :cry :grin

Anonymous
#141814

actually it would be more than .6% for cost. you are forgetting about the cost of labor to take back returns, stocking, etc.

i am not disputing whether or not they should take back your returns, but whether you know it or not, it DOES cost more than what you think.

but shop at the place that meets your needs...

Anonymous
#135382

To Lowesassociated12yrs....

I don't mind being called out in a public forum. What I am really pissed about is Lowes employees using this post on this forum to say that all contractors (including us) that come to Lowes are:

"The *** ones", "Drunks with alcohol on our breath", "*** that pad our bids".

Anonymous
#135379

In Reply to Lyla....

The flaw is your theory is the volume of sales versus returns. If we buy $40,000 and return $250, that is a 0.6% return rate.

No big deal for Lowes or Home Depot. But a group of homeowners that each buy $500 worth of stuff and each return $25, that's a 5% return rate. That makes homeowners much more costly and unprofitible to Lowes. Then Lowes runs me off, and so do they try to attract 80 new customers ($500*80=$40,000) to make up for the lost contractor business?

Maybe they run more sunday newspaper ads ($$$$$), put more stuff on sale ($$), staff the place to help all those homeowners ($$). Seriously, the 0.6% return rate is nothing for Lowes compared to the insanely high cost of trying to attract, service and retain the high maintenance homeowners.

And I've stood in line with the people returning stuff at Lowes and Home Depot. There are a whole lot of homeowners making returns and not too many contractors.

Anonymous
#135352

To Contractor: Actually I am not a Lowe's employee. I did work for them 6 years ago and have done business with them for the last 6.

I have dealt with contractors for the past 20yrs so I have much experience in this matter. If you didn't want to be called out in a public forum them you should never post on a public forum and to be called a embarresment to the Lowe's brand why would you really care when Lowe's has treated you so badly. No place in Lowe's is there a sign that says it is a nonprofit organization.

If they choose not to continue to let you return items then that is their choice, live with it or shop somewhere else and in this world of fraud and loss prevention every big business will eventually cut you off as well. Like I tell my sales people, sometimes it is better to walk away from a sale because it will cost you in the long run.

Anonymous
#835536
@Lowes***ociated12yrs

yeah... keeping thinking that way!

Let's see where your profit is in about a check! DOWN I would bet money on it. CUSTOMERS ARE EVERYTHING! Competition is a BIG thing now, and customer service when BAD will turn CUSTOMERS away that pay YOUR salary!

It's common for some sales associate *** to try to justify BAD behavior! and there is NO excuse for BAD SALES ASSOCIATE behavior. Deal with customers!

or CHANGE YOUR JOB!

Anonymous
#134736

Let's look at it from another perspective:

I know you think you are a "good" customer and you have spent a lot. But you do realize that returning items consumes time and resources for the company? (in this case Lowes.) This in turns leads to increased costs.

So even though you are making plenty of purchases, you are also costing them if you make plenty of returns. I know you want to be profitable, and I know your customer wants to save money, but isn't that a bit selfish? You really don't care if you are costing someone else more?

Most companies will allow people to make returns or exchanges. But guess what, excessive returns and exchanges cost companies money and is less profitable for them. So yeah, don't be surprised if they "fire" a not so profitable customer.

Also it ends up being more costly for you. More time spent returning items, the cost of gas, depreciation on your vehicle, etc. If you planned a little better for what you needed, it would actually be more profitable for you too.

And just something to think about: How long will it be before Home Depot fires you as a customer for doing the same thing you did at Lowes?

It wasn't just $35, it was all the other returns as well, as well as the cost of returning said all of the items.

Anonymous
#134681

To retailer4life who commented below...2 years ago we did hit the bump at Home Depot but it was totally no big deal to them. When we returned items, they'd simply have to call for a manager's approval, which was always granted without question.

This is in contrast to Lowes that slammed the door hard. Home Depot showed a lot of flexibility that the Lowes rigid policy clearly does not allow to local managers. Finally, I can't believe that you as a Lowes employee would attack us and suggest that we come in drunk.

We have a zero tolerance policy on drugs and alcohol, with random drug testing to enforce our policy. Your attack (as an employee of Lowes) is an embarrasement to the Lowes brand.

Anonymous
#134677

To Irish who posted below, again, the returns were because the customer changed his mind in the middle of the project, which we always happily accomodate. For you to call me *** and take this post off topic reflects your incompetence. If we can't return the items to Lowes, then we can't reduce the customer's bill accordingly, which hurts everyone.

Anonymous
#134675

Now that my compaint has been posted for a few weeks, I thought I would respond to the comments above.

To #1 Lowesassocatied12years who is clearly a Lowes Employee: I am shocked that you would attack customers in a public forum like this with vile, totally false comments. The extra light switches were because the CUSTMER decided not to install so many can lights.

Do you really think that some minimal $35 worth of returns is some big strategy to "pad the estimate". You are an embarrasement to the Lowes brand.

Anonymous
#133530

Oh, and I am sure you pass those savings on to your customers that you just "accidentaly" over estimated materials for. How exactly do you over estimate things like light plates?

If you are such a high volume business it would make sense to keep that stuff anyway for emergency situations. You are just like most contractors, always padding the estimate to gain a little extra and when something doesn't go your way you **** and moan.

Anonymous
#132426

As to Lowes if you have a problem that a local store will not rfesolve then contact corperate they will I know I deal with Lowes and when I can not get satisfaction at the store I go to the top and boy does it change fast.

Anonymous
#131799

You are the *** one, tell me where you work so I can avoid your company. Don't buy things you don't need, plan it out that way you and your classmates don't overspend money for building your tree house.

Anonymous
#131688

Yikes! Definitely would not want to see some of our Lowe's girls in the calendar!

Anonymous
#131556

I am a former contractor who often shopped at Lowe's. (and no, I was not one of the contractors with beer on my breath at 6am) I preferred to deal with our local building supply house because they were contractor friendly.

The average Joe could go into Lowe's and buy stuff for about the same price I paid and that annoyed me greatly. However, as a consumer, Lowe's is by far the most amazing store that I have ever been in with exceptional service.

And furthermore, I hear that the Lowe's babes are planning to put out their own "Lowe's Ladies" calendar in the near future! I will be there to buy the first copy!

Anonymous
#131331

And....sooner or later you'll run into that "magical" bump in the road at Home Despot too! Then what are going to do?

I know, you'll rant on Pissed Consumer Home Depot that you're going back to Lowe's and instructing your subcontractor's to do the same. And answer me one thing, WHY do most of the contractor's who come into our store already smell like alcohol at 6 AM?

This is not a joke to be funny, either. They do.

Anonymous
#131239

IT"S THE STORE POLICY ***!!!!! And do you know how ANNOYING it is when you contractors...dirty old men anyway perverts...come in to return stuff like a million dollars worth and NO receipt??? It is a pain in the *** so I'm GLAD you are off to Home Depot.

Anonymous
#835540
@SapphireRain

THAT'S why you work in retail, because you are either to LAZY or have an IQ of 10 and are not smart enough to work for a contractor!

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Review
#177603 Review #177603 is a subjective opinion of poster.