Lowes Reviews and Complaints
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Lowes in Lubbock, Texas - Terrible Customer Service, Rude, Lazy Floor Staff
After buying my home I went to Lowe's in Lubbock, TX. to spend some serious money on new washer/dryer, dishwasher, refrigerator, custom oak blinds, french doors, glass storm door and more. I could find nobody to assist me in the appliance or door area. When I scheduled installation of the dishwasher I asked if the custom blind measurements could be done at the same time. I was told no, it was two different departments. This was a floor sales person, not install. dept. She refused to call service dept. to even ask. This man came and installed my dishwasher, which I took off work to meet him. Two days later I took off work again for the windows to be measured and it was the same guy, which she said was not possible. Then there's the lady who cuts the blinds. She was beyond rude, I have no idea why but she was so nasty and impatient with me that I ended up yelling for her supervisor, who refused to come mediate. I asked to speak to the store manager and was told he/she was in a meeting. The more upset I got with her behavior the more she enjoyed it. The next day I told my realtor about my experience with this woman and he knew who I was referring to. He said he had seen her in action and that she was the most obnoxious person he'd ever come across at this store. I was glad to hear this because I had started to question my sanity. Lowe's in Lubbock is the absolute worst place to go unless you love to be treated like a dog pile. Upper management at the Lubbock store does not give a rat's butt about how customers are treated and hide behind their apathetic underlings to get people out the door. Sutherland's is the only place for me now. I raised a wall and installed granite on my own. I had questions and Sutherland's staff went out of their way to assist me. As a result they have my money and business forever. I will never step foot in a Lowe's store ever again as long as I can find what I need elsewhere.
Lowes in Brooklyn, New York - Previuosly opened or used tools sold as new.
I recently bought a router and router table because my shaper died and I was fighting a deadline. When I got the items home both boxes had been re-glued shut. Screw heads on the router had sawdust in them and components of the router table had markings on it showing previous assembly. I don't have the time to waste with a store manager. I had to use the tools to finish my project on time. Lucky for LOWES the tools worked. Unfortunately you can't control what customers do, but you should be in control of your own merchandise. S.Sakasitz Bridgewater NJ
Lowes in Greensboro, North Carolina - Did not have product
On 4-8-10 I went to Lowes 125 Huffman Mill Rd.Burlington N.C to purchase on SALE 2/$10.00 Knock Out Roses.Needless to say 2 years in a row theyhave been out.I went back and they said they would be in on Tues...went back on Thurs.and was told the truck broke down and they would be in on Friday.So..back to Lowes today 4-17-10 and you guessed it..still they have not recieved the roses.Fortunately a lady named Ruth was on duty and got the Manager Steven and they were very nice and helpful.Now what is your problem?Are you not using a Vendor that can supply what you order.if so you need to change or at least DO NOT ADVERTISE PRODUCTS YOU DO NOT HAVE.I am a PISSED SENIOR .My income does not allow to go to your store 3 times for one item.Burlington has a very good store ..so take care of it. Shirley Dixon ave been out.
Lowes in Cassatt, South Carolina - Bad Management
I have bought everything from Lowes when I remodeled my whole house in the last few years. I always recieved A 10% discount from the management. Recently I went to the Camden SC Lowes where I always go and wanted to purchase an trialer. And management told me that there is no way __she could give me anything off on it, I said I could go to The two notch store and get it. She said that would be fine, so I did go there and yes I did get my discount. She didnt even ask me if I was military for the discount guess that dosnt matter anymore. Actually I think I was just the wrong color!!!!!
Denied promo loan @ lowes stores
I applied for an interest free promotion @ LOWES, and after being asked several personal questions was denied on the spot. No reason was given and LOWES didn't even know who they were using for the credit bank, so I couldn't call and had to wait for the deniel letter. Reason for denial, "UNABLE TO VERIFY IDENTITY WITH INFORMATION PROVIDED". What a crock, and of course there is no phone number on the denial letter. I don't understand, after all the intrusive questions, they can say they can't verify who I am. Total nonsense. As far as LOWES stores, they should know what credit agency is being used and provide the consumer with that information, in the event of a denial.
Lowes Store Screwed Me Out Of $107.00 Gift
Lowes store screwed me out of a $107.00 gift! I had brought back a non working product,Lowes said they would exchange it. Instead of exchanging the gift,like they said they would.They gave back the person who bought it for me,credit on there credit card.I asked Lowes not to do this,but they did againest my wishes. The person who bought me this gift, no longer has that credit card,so the card does not exist.I had asked Lowes to cancal,the transaction & so did the person who had bought the gift,since the card does not exist anymore.Lowes saided they would call me back,but didnt.I got a brush off from them,when I called them. Lowes has my $107.00 gift.I cant believe Lowes gave back credit againest my wishes,on a credit card that doesnt exist.Why couldnt Lowes, just give me a even exchange like they said they would.THANKS TO LOWES,THEY SCREWED ME OUT OF A GIFT THAT WAS BOUGHT FOR ME!!
Lowes in Newark, New Jersey - Dishwasher purchase
I bought a dishwasher from Lowes.com. I made the purchase over the phone after viewing it online and paid by creditcard 3 days ago. I still have not been contacted with any delivery schedule! I have been put on hold by the store waiting for a manager for more than 20 minutes and hung up. I called the Lowes.com number 4 times today and gave up after waiting mre than 30 minutes for anyone just to answer the phone!! How does this company stay in buisness? How do they sell anything if they don't bother to answer the phone?
Lowes in Mesa, Arizona - Lowe's 3000 Management needs to be FIRED
I don't mind shopping at Lowes, I am a vendor for Lowes, Home Depot, Walmart, Kmart, Ace Hardware and so forth. I've never in my 30 years of dealing with stores had any trouble until Lowes #3000 opened their doors. Lowes #3000 is on Rural and Baseline in Tempe, Arizona. I get along fine with all the employees except for the management. They are *** bent on doing things "WRONG". My suggestion is to stay away from this store, especially the garden center. Want quality? Go to Home Depot on Warner & Kyrene. Tell em Charlie Jackson sent ya
Lowes in Nashville, Tennessee - Lowe's messed up washer delivery and installation
First, there were the three delivery attempts. The first time, for some reason my name didn't get put on the list. The second time, they didn't have all the parts. The third time, they were four hours late. I actually got the washer that time, but installation was left, shall we say, incomplete. What happened was that they broke the dryer vent connection, and the unit, which was stacked, was no leveled. I knew I couldn't use the dryer, but I thought I could use my brand new washer. Well, once the spin cycle kicked in, all *** broke loose. So, I emptied the washer and called Lowe's to make it right. The first manager I spoke with very nicely listened, and then he connected me to the delivery manager. I was told, after some checking that someone would be to my house between 3 and 4 (let's see, 4th visit, how many hours of waiting....??). Well, at 5:30 I got a call from the same guy who "installed" my washer to say that Lowe's wasn't responsible for the dryer not being connected to the vent. So, I called Manager #2 and let him have it. Do they think I'm ***? They had three tries to deliver, and I gave them a chance to make it right, then they say they aren't responsible, and then when they want to make it right after I ream them a new one, they want to send the same guy who failed in the first place. Five strikes? Even in baseball, you only get three before you are out. I will no longer be a Lowe's customer.
Lowes knows how to run off thier best customers
As a small construction company, we spent about $41,000 with Lowes last year across three states. I'm guessing that makes us one of thier better customers. At the end of each project, we have a small collection of unused stuff...a few light switches, switch plates, pipes, etc which we just take back to Lowes. Lowes normally finds the stuff on our credit card, but when they don't (because we paid cash or used a store credit card), they check our driver's license and give us a store credit...which we just use on future projects. But last night, I apparently hit the some magic ($250?) return threshold, they would only take back 2 of the 5 things I was returning, and was told I can never again return anything to Lowes. If we can't do the occasional returns, we simply can't buy from Lowes, because it really hurts our profitability and we obviuosly don't need the stuff that we don't need on the project. So today we set up our account at Home Depot and ordered carpet from them for our customer's 5,000 square foot home, 400 feet of wood fencing, and a bunch of other stuff as part of the renovation. So because of Lowes $35 rejected return, Home Depot wins all our business forever. And because we subcontract out a lot of our work, we informed all our subcontractors today that they too are expected to avoid using Lowes wherever possible and instead concentrate thier puchases at Home Depot. And the funniest part of this whole thing -- the return that Lowes rejected -- we just sent one of our emplyees over to Lowes and they took the return because it was not my driver's license. So Lowes *** policy doesn't do anything for them at all, aside from running off thier best customers. All's well that ends well for me. And all's bad that ends badly for Lowes.
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