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Last year I purchased a $3000.00 patio door. When the installers arrived to install, the determined the door had been cut wrong. The measurements didnt match, they installed anyway and for week we had to deal with cold air seeping through the large gaps in the door. ...
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3 comments
Anonymous
#316680

A door coming in wrong spec is 99% manufacturer or salesperson error. If it was detailed wrong the installer would be paying for the wrong door himself at cost plus 10%.

Needless to say, your installer is going to make sure he measures correctly... I've personally dealt with issues on doors that have taken ridiculous amounts of time to fix, mostly due to lengthy lead times from vendors/manufactuers.

You should keep in mind if a door is going to take 3 months, it will take another 3 months if there is a problem with it. Problems are common enough where I wouldn't wait that long if it was something that I needed/wanted ASAP.

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#147611 Review #147611 is a subjective opinion of poster.
Lowes - Bathroom Remodel Nightmare
Lowes - Bathroom Remodel Nightmare
Lowes - Bathroom Remodel Nightmare
When my husband and I decided to remodel our bathroom we thought we'd check out our local Home Depot and Lowe's. We didn't see anything that caught our eye at Home Depot so we were off to Lowe's. We ended up buying a beautiful vanity, sink, counter top,...
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13 comments
Anonymous
#1202720

People don't care & aren't held accountable for their actions. Sad we have to deal w/this ***!!!!

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#147504 Review #147504 is a subjective opinion of poster.
Do not buy a SAGA PALM PLANT, they are extremley poisining to dogs, cats, and small children. My puppy, who like to chew on things ate some of this plant and is in the hosiptal and may die from eating this. Lowes needs to put wanrings on plants when they are harmful....
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10 comments
Anonymous
#65570

I am sorry about your dog, but there are many things that are dangerous for him or her to eat. Grapes and onions and chocolate can also be toxic to dogs.

Do you want the grocery store to put a warning label on those, too? Use some sense. If you have a puppy, it will eat EVERYTHING! There are great websites out there you can use to research whether or not a plant is poisonous for a cat or dog.

If you're not sure, it's best to assume that it is!!! I do hope your puppy is ok!

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#147502 Review #147502 is a subjective opinion of poster.
In September of 2008 we contracted with Lowe's to replace a slate roof on a home built in 1837 with Owens Corning 30 yr. shingles. Their installer came and removed the slate-left it all over the lawn. The roofer then left our job to go to complete others he had...
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6 comments
Anonymous
#65536

VeryNiceBag.com

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#146948 Review #146948 is a subjective opinion of poster.

Lowes chasier mistake

Lowes cashier overcharged me on my receipt at checkout and could not refund my money had to see customer service and they would only give me a gift card for their mistake. Lowes should be aming to please their customer and be glad someone in this economic hard times is there in the store buying to begin with and not one of these stores who is going out of business. I f this keeps up they may be filing bankruptancy. I would like for this store to be there for the consumer instead of out to see how much money they can gain by these types of practices.
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2 comments
Anonymous
#57811

Why could they only give you a Merchandise Credit at CS?

There are only three reasons I know of:

1. You paid with a Gift Card or Merchandise Credit

2. You had no receipt.

3. (most likely) you paid with a check.

If it was 1 then so what who cares. You got back what you paid with.

If it was 2 then just go get your receipt.

If it was 3 and it was the same day, the cashier along with there supervisor(head cashier or higher) could have refunded the whole sale and re-invoiced the sale, on the same register. You would have had to write a new check, but that is because the wrong amount was written on the old one. This can only be done on the same day and requires a mangers approval(To keep the honest people honest). If the error was noticed after the day of the sale, you have to wait 15(sometimes 8) days before you can get cash back.

Anonymous
#56550

Contact information provided by:

www.lowesceo.com

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Review
#146911 Review #146911 is a subjective opinion of poster.

Lowes in Tampa, Florida - They sold us a front door that didnt fit and insisted it did

we bought a door from Lowes/the salesman took our measurements and gave us a door. the door didnt fit. they argued over the phone several times and different stories were told to us by different people / out and lies. they would not make good and we said fine pick up the door and give us our money back. they said no/ they would rent us a truck and bring it back ourselves. first of all we both have arthritis and cant pick them up and lift them into a truck and secondly this was thier mistake and we feel they should pick it up. secondly, they recently measured our floors for tile and they measured over 100 sq. ft more than the other company(the other co. did it and they had left over)
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4 comments
Anonymous
#316682

The doors at the building supply houses are generally manufactured using the same materials as the doors at the boxes... I would have to say that shipping/handling takes a toll on Lowe's doors, whereas building supply's are better for not being damaged.

Anonymous
#57658

It si anazing how people think they are getting a deal with these outfits. I am a contractor and there are no deals at Lowes,Menards,Home depot.

I can always get a better quality product at the local lumberyard at the same price or less.

These places have *** products at the price you can get a quality one for. As for Sally boo hoo you keep going there you deserve it.

Anonymous
#56409

why would you contract them to do your floors if you felt they did your door incorrectly?

Anonymous
#54856

Boo hoo hooooo :cry

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#146878 Review #146878 is a subjective opinion of poster.
As a long time lowes customer,I am pissed off at the way Lowes has cut my credit limit from 2500 to 990 an then last week cut to 490.I have never been late or missed a payment in 16 years Ive had my card.SO WHAT UP LOWES YOU DONT NEED MY MONEY.I always paid above my...
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6 comments
Anonymous
#77786

I have had my Lowes card for 25 years. The due date on our bill is the 10th and that is when I pay it.

When I went online to pay last month the due date had been changed to the 7th and they had charged me a late fee. I received a letter in the mail saying I was in default and they were raising my interest rate. The rate was outrageous as it was! I called and canceled the card.

Now they are reporting that as bad credit to the credit bureau. ALSO, I paid my bill online a day early this month and I just went and saw that they had charged me a late charge and had not applied the payment.

I have the confirmation e-mail, but it is ridiculous that I have to fight for Lowes to be fair after 25 years! Thanks Lowes...you're building something alright..a bad taste in people's mouths.

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#146865 Review #146865 is a subjective opinion of poster.
I went to the Lowes Home Improvement Store In Smithfield On Brightleaf Blvd. I had ordered an appliance online and came in to pick it up. You wouldn't believe how long I stood at the customer Service Desk waiting for someone to notice I needed help. Then I finially...
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10 comments
Anonymous
#377775

Update! We received a new gas grill fully assembled today at 2:15 PM.

The young men that delivered it were very helpful and courteous. It was a happy ending to a very frustrating situation.

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#146711 Review #146711 is a subjective opinion of poster.

Lowes in Seadrift, Texas - No service

3/23/09 lowes ft worth tx. near loop 820 and hwy 199 around 2 pm t0 2:30 pm I looked for help in lawn and garden eventually I found the barbed wire and t-posts I wanted but could not get to the wire rolls under a shelf. Again I searched for help. Next I went to customer service and waited while a woman talked on the phone for a while. Next I went to a cashier and asked for the stores phone number,called and got a dis-connected number. I called information for the correct number and called and asked for the manager or the service desk. Eventually the operator came back on and asked if she should try again . I said no thanks I will take my business elsewhere. Simms lumber was happy to fill my 1600 dollar order and not turn their back on me and pretend I was not there.
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1 comment
Anonymous
#54625

The phone number for each store is posted in LARGE PRINT right behind the customer service desk. And those employees behind the service desk have to also cater to customers on the phone...YOU ARE NOT THE ONLY ONE IN THE WORLD who needs help.

Thank god you don't shop at Lowe's anymore...people like you make going to work unbearable.

Review
#146705 Review #146705 is a subjective opinion of poster.
Loss
$1600
I shop at Lowes. Recently I went to Menards and decided I would prefer your store. But I cannot get around it without an electric scooter basket. So, I'm back to Lowes. Please reconsider your decision about having scooters. While it may not be required by law,...
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25 comments
Anonymous
#1722317

You have become too comfortable with your handicap. You no longer push your limits.

You have settled into your handicap and in that comfort you no longer try. As a handicapped person myself, I push myself constantly. I get extra PT by walking further by parking further away. In doing this I have started building more stamina and a greater tolerance to the pain.

Now this doesn’t address them not having a scooter for you. I use it to illustrate that YOU should help yourself. That your usual appliance that you use for getting around should be just fine. I know pushing yourself hurts and you will pay for it but it’s worth it.

Yes there are extreme cases that need a electric cart but those extreme cases usually have their own. Make yourself better so you don’t need to rely on them.

I can guess why they don’t have carts, insurance. Normally handicap and elderly aren’t the best drivers and running into something there could be costly.

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#146605 Review #146605 is a subjective opinion of poster.