Filter by rating
filters
State:
Show
City:
Show
Product:
Show
7 comments
I live in Indianapolis and shop at the store on 10th street about two to three times a week. With the spring like weather upon us I decided to start my outdoor projects. I have had good experiences in the past with the millwork and plumbing staff so I expected the...
View full review
Anonymous
#1039922

Been on the hold for 15 minutes to ask if they have inner tubes for lawn mower tires. I've only talked to the same young lady at the front desk. I'm picturing a giant empty b...

Author
Location
Indianapolis, Indiana
Review #118061 is a subjective opinion of poster.
0 comments

Lowes in Elkins Park, Pennsylvania - Thanks Lowe's, still no back door after 5 months

We first went to Lowe's to purchase the back door to our house in November. Multiple incorrect doors were ordered over the course of months, with no apology. Three weeks ago, we finally picked up what we thought was the correct door, and again, it was incorrect-swung the wrong direction which made it impossible to use. During this time, we have had no back door to our house, causing our heating bills to be huge and restricting access to our backyard. Three weeks ago, I spent an entire day on the phone w/Lowe's trying to reach someone who could help. Finally, the store manager agreed to give us the door and installation for free. The next week, someone came out to measure the door. Just today, we were told that we are going to be charged $325 because the person who measured the door figured out that the installation is going to be more complex. How they just figured this out today after working with us since November is difficult to understand. I spoke again with the store manager today, as did my husband. My husband was told that given the number of mistakes that have been made on our account, the door has been very expensive for Lowe's so we should understand that they need to charge us. It is not our fault that mistakes have been made, why should we be penalized? In addition, today, the store manager told me that he never agreed that the door would be free (not true). Finally, when I asked the manager if I could speak to his supervisor, he said that his supervisor is not available. When I asked what his protocol is when there is a customer service emergency and his supervisor is not around, he said that there is no one else to contact, no emergency number, etc. I ended up calling the Lowe's customer service line and speaking to a supervisor, who told me that someone from corporate will be calling me within the next 24 hrs. Given that it has been since November that we started this process, I spent all day on this three weeks ago, and still we have no door, and now are being charged the same amount we were quoted at the beginning but five months later have no door -- I am not hopeful. I am getting nowhere. Ijust filed this complaint with the Better Business Bureau and am hoping they can help me.
View full review
Author
Location
Elkins Park, Pennsylvania
Loss
$350
Review #117823 is a subjective opinion of poster.
2 comments
I have followed my husband into lowes in arnold,mo and watched the lowes manager (female) hang on him and others. Her tag said Donna (I think), but she was all over my husband and everyone else in the area. Its been a while since Ive seen her, but she was giving more...
View full review
Anonymous
#13894

Maybe you should be taking this up with your husband instead of this Lowes manager, she\'s not the one that made a commitment to you.

Author
Location
Madison, Wisconsin
Review #117273 is a subjective opinion of poster.
3 comments
Purchased as whirpool freezer at lowes with an extended warrenty. The freezer broke three times in 7 months.Lowes extended warrenty covers food loss of 250.00 per episode ,It took me 6 months to get my money and a whole lotta phone calls(13). I had to return the...
View full review
Anonymous
#414650

I am going through this same thing right now. My refrigerator went out, and after 3 weeks of trying to get them to repair it, they finally gave up and paid me the purchase pri...

Author
Location
Oak Park, Illinois
Loss
$1000
Review #116850 is a subjective opinion of poster.
6 comments
In July of 2007 we purchased an 1100.00 refridgerator and a large gas grill. We received 10% off and 12 months no financing with the Lowes card. We set our payments up so we would pay it off in 10 months (so they wouldn't tack on the interest at the end) and now...
View full review
Anonymous
#275943

Actually I think you were confused by the LCC offer. Lowes never gives both 12 months and 10 percent off. It is one or the other. My guess is you chose one expecting both. ...

Author
Location
Washington, District Of Columbia
Loss
$24
Review #116760 is a subjective opinion of poster.
4 comments
In June of 2007 we bought an outdoor pottery stove which is model #10400 item#236288. In the fall when we picked it up to store for the winter the stove shattered into pieces (which we have) Used six times. We thought it would be polite to wait until after the holidays...
View full review
Anonymous
#29441

The pacstove is superior in quality to all the fire pits, and contraptions i saw at lowes. Mostly thin metal junk from overseas. I bought one and have had it for a long time n...

Author
Location
Syracuse, New York
Review #116564 is a subjective opinion of poster.
7 comments
I have to take care of my mom. My dad passed a few years back. This loan was to be put in her name, which i have total legal means to do this.[Power of attorney and such]. Anyway my moms home needs major work done on it, since my dad died, mom has had no credit...
View full review
Anonymous
#65645

Lowe\'s credit cards are approved through GE credit. If your mother was turned down, it is probably (as you say) because she has no credit or bad credit. That is not Lowe\'s...

Author
Location
London, Kentucky
Review #116508 is a subjective opinion of poster.
0 comments

Lowes in Greenbush, Maine - Lowe's sold me used products as new

Went to Lowes' to buy a kitchen faucet. Got home and found all the components out of the plastic packaging. There was even water in one of the flexible plastic tubes. One open plastic bag had a light blood smear on it. Took it back for exchange and one of the managers suggested that, to paraphrase: "The factory tests their tubes by running water through them". Lol. Think of the public health hazardous of leaving standing water in a tube used for drinking water, not to mention what it would do to packaging integrity. And does the factory also unpack all the components from the plastic bags and throw them back strewn all over the box? Bad policy of selling used goods as new while providing idiotic and equivocating rationale to justify such bad policy -- brought to you by the Lowe's in Auburn, Maine. Plumbing reps were good, though - they got me the right replacement washers.
View full review
Author
Location
Greenbush, Maine
Review #116188 is a subjective opinion of poster.
3 comments
I purchased a Black and Decker Router last Sept. for a project at home. The project was cancelled and I didn't open the router box until February of '08, when I noticed that the box had been opened before I purchased it (from Lowe's). The collet on the...
View full review
Anonymous
#13888

Put yourself in their place, you sell someone something, 6 months later they come back and say that they just now noticed the box was open and that they really, really swear t...

Author
Location
Reston, Virginia
Review #116043 is a subjective opinion of poster.
3 comments
Their cashiers have got to be the most surly, morose, sad, sorry individuals I have dealt with in the entire cities of Riverside and Corona, Ca. Worse than the DMV or the IRS, if you can imagine . I only notice it there and no where else. Most businesses value their...
View full review
Anonymous
#45062

Haha, oh yes, Lowe\'s cashiers are extremely surly. Thats why my 5\'3, 125 lb. self is a customer loading queen. Get a life. It\'s people like you that make me hate g...

Author
Location
Los Angeles, California
Loss
$25
Review #115882 is a subjective opinion of poster.