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my husband and I bought a bosch aqua star tankless water heater and a bosch washer and dryer. we bought the water heater three years ago this coming september and have been having trouble with it starting and have to continually reset it to get it to work. we called...
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1 comment
Anonymous
#54366

I work for Lowe's and I truly do sympathize with you. I am in the Chicago area, and we have the same problems with tankless Bosch water heaters.

We at our store have NO ONE to install them, so basically, the poor customer, if they choose to purchase one, has to find their own installer. For this reason alone, I usually try to have them stay with the traditional upright "tank" style in an energy efficient model, be it gas or electric. The plumbers/service folks are also more adept at servicing these units if and when a problem occurs. The Bosch laundry has proved very reliable for us, so sorry you are having this problem.

Have you tried calling the Bosch #800 number? They could probably find a service provider for you if you are near a large city or town like Portland or Eugene.

Review
#146581 Review #146581 is a subjective opinion of poster.
Loss
$3
This store should be called "Losers." I ordered a $500 special order closet door only to find it scratched w/ damaged hardware. They wanted my builder to fix it. When I put my foot down, they offered to re-order. After reassurances all week long, they called to say...
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3 comments
Anonymous
#95783

Being employed at lowes is a nightmare!!!!No communication with supervisors...we waited 9 months to start an account with them and put out so much money for everything they wanted us to have...they are going down the tubes. Mark my words!!!!

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#146062 Review #146062 is a subjective opinion of poster.
This comment is to agree with what I saw about Lowe's. I am a former Lowe's employee who Lowe's decided to get rid of by using "willful" misconduct. Most of my co-workers were really good people who, if they weren't experts, were not trained well. ...
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7 comments
Anonymous
#59886

I have looked at firerobertniblock.com and Lowesceo.com and think they are great websites. I hope these things continue to be there for frustrated consumers and ex-employees of Lowe's.

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#145902 Review #145902 is a subjective opinion of poster.
my wife and I purchased a house and needed new appliances. We had gone to Lowes and picked out a fridge, microwave, and stove- all matching in stainless steel on the Monday before the house closing, that was on Friday. I asked the salesman if I could pay for the items...
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3 comments
Anonymous
#83216

i am so very sorry that we did this to you. It never should have happened.

Please do not blame the whole store for what one of the employees did. Please always inform the store manager. this way he can take care of your needs and keep you a happy customer. Also retrain the misinformed employee.

Customers can purchase items for pick up later. If you are told otherwise, please ask for a manager. As far as the police go. I would still contact the store manager so that he may take care of this so that it does not happen to you or anyone else again.

Again I am very sorry.

Kim

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#145738 Review #145738 is a subjective opinion of poster.
In November I took in two sets of Cad originated drawings for kitchen cabinets to acquire an estimate. The 'design specialists' showed us the door design and colors available. The design 'specialist' stated a specific manufacturer would be the cabinet...
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4 comments
Anonymous
#52499

Hmmm....do any other Lowe's Specialists smell something funny here? Sounds like we are dealing with a "Complaint Specialist" who has been caught in his own story, as we Lowe's associates know that it is the INSTALLER who goes out for the site check and measure, NOT the Specialist! Me thinks there's a lot more to this story that the "Complaint Specialist" is leaving out!

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Review
#144965 Review #144965 is a subjective opinion of poster.

Lowes in Marrero, Louisiana - Heading of this category is offensive to me

could the company not find another word or words for customer compliants. Vocabulary should not be so limited and to have to resort to using the slang that i would not use nor allow my childrent ouse. I am dissapointed in Lowe's. I was not aware this slang was used until I happened on the sight. I was etremly surprised and disappointed with Lowe's and I will have to think about my continuing shopping at Low's. this l00 word stuff is also insane as a person need not use many words to make a point. You ever came up the the slang word as well as the l00 word limit should rethink both.
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4 comments
Anonymous
#60898

HAHAHAHA are you freakin serious, i think this *** hole rode the short bus to school.

Anonymous
#55299

Sounds like the wheel is spinning but the hamster is dead.

Anonymous
#51664

heres a catagory heading, Dumba55es .com you could head up the DUH DUHpartment

Anonymous
#51478

hey ***, this isn't a site sponsored or created by Lowe's!!! "Pissed" may not be in your vocabulary because you were raised with manners and intend on raising your children that way, also, but it is in the vocabulary of the English language and frequently used. (btw, your typing and sentence structure need work if you're going to talk) Don't try and pin someone else's casual word usage against a national company that isn't even familiar with this site.

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#144926 Review #144926 is a subjective opinion of poster.
We bought a tool box from Lowes 3 wks prior 2 xmas & was told by a lowe's associate that if in the next couple of wks the price went down, we could come back and recieve the discount in the form of a refund. It went on sale, I went back for the refund, the returns...
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12 comments
Anonymous
#216846

i am currently an customer service manger at lowes. this was somewhat the associates fault.they should always check the price too make sure it is actually reduced to the cheaper price and than do the REBILL-REFUND than again you went back two weeks later when our price adjustment is 7 days from original purchase..and for the refund it takes 72 hours to post back to your account at any store not just lowes as well as if it were a purchase.next time check your price and make sure you have enough credit line

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Review
#144659 Review #144659 is a subjective opinion of poster.
Loss
$600
Hello everyone. Basically any customer can return anything at will. The Lowe's Computers at the Lowe's stores flash on their screens NO HASTLE RETURNS. If the manager refuses to take back the return then ask for the corp number and call and state You have...
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5 comments
Anonymous
#135603

I love Lowe's! It's a great store, and I get great help all the time.

Can't get enough, you're totally right by the way, they do take back a lot of stuff.

But in the end it keeps the customers happy and loyal. :grin

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#144564 Review #144564 is a subjective opinion of poster.
You know after a number of years of buying at Lowes that ended over Christmas when they cut my card. They said for two late summer payments, I say it is because I continually paid my card and only a 48 dollar balance. I have always paid my card and never missed a...
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5 comments
Anonymous
#56244

I also got a cancel account letter from Lowes. Before you start "***" on the original complaint in this string, Lowes is pulling some "shady" deals as well.

When Lowes or GE Finance or whoever runs their credit scam changes the way they send statements and doesn't inform customers so a $35 charge ends up as a canceled account this is bad business.

This canceled account then shows up in a credit report which affects future financial actions. Home Depot here I come.

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Review
#144250 Review #144250 is a subjective opinion of poster.
Another "Do Not Use Lowe's Extended Warranty Plan" complaint because Lowe' refuses to honor it. I have been trying to have my Samsung front load washer repaired since last JULY. La Mesa, CA Appliance has been to my house numerous times and cannot repair it. La...
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3 comments
Anonymous
#699260

I am having the same problem only they are telling me they are not going to honor the contract due to where they conveniently put the serial number sticker. They put it on the inside of the door where it was wet and rubbed by the door.

The only sticker out of several that has any wear at all! I refuse to buy from Lowes again.

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Review
#144113 Review #144113 is a subjective opinion of poster.