Lowes Reviews and Complaints
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Lowes = Lazy
I needed 10 bags of sand and 10 bags of top soil. This guy in landscaping told me he didn't have any sand so I should go to contracting and he'd meet me there with the top soil. 30 minutes later he's STILL not there. Also, there's NO ONE to get me the sand in contracting so after he got there he had to go get it anyway. He'd having a very hard time working as he pants are barely hanging on to his hips with his ugly gray underwear. He said it took him a long time as he was the only one working which was a lie. He was standing there talking to an employee when he told me he'd help. He had the biggest case of the "give a sh_ts" I've ever seen.
Lowes Carpet Scam
Advertisement said $98 whole house install. After we paid $32 for them to come out to do a square footage estimate, thew insisted that we buy there pad. We already had new pad (less then 1 year old. Steps cost extra, plus carpet removal (which we had already removed). total for labor only would be $1900 dollars. We got them to remove the charge for carpet removal however they still want to charge $1300 for a $98 whole house install. The carpet person at this Fredricksburg VA store eventually hung up on me after I told him I don't care how his numbers add up that was his problem in my math $98 never =1300+ dollars.
Lowes review in Memphis, Tennessee: Can Not Install the Refreigerator I bought from Them and Tell Me They Don't Know What to Do
I have had the worst experience with Lowes of any store I have dealt with ever. Specifically I am dealing with the Lowes in Memphis, TN on Winchester. I went to the store looking for a refrigerator and they convinced me that a Bosch Linea cabinet depth fridge was an excellent model and I purchase a model at what I think is a good deal. They can only schedule the delivery a week out which is fine I can wait. The day that they delivered the fridge they essentially just brought it into the space in my kitchen on a dolly put it on the floor, and start to push it into place at which point it starts making a horrendous noise which they insist is perfectly normal and then they leave. I should have watched them more closely and I would have known that not only did they not level the fridge at all but they also pushed the fridge into place with a large metal plate protruding from the bottom scraping my hard wood floor. And there are now parts on the bottom the fridge tha look like they are getting crushed. I call Lowes back to complain and they say they will send another guy out right away. So a couple hours later this guy arrives by himself when really this is a two man job to begin with and he looks at the fridge tells me he can't level it but that he will contact the manager to have him call me to schedule another person to fix it but in the process of trying to level it he has put the fridge extremely high in the front and very low in the back. The manager calls me back and says that he can't get someone to come out until Wednesday morning (this is on Sunday by the way). So over the period of Monday and Tuesday the fridge starts to make loud noises intermittenly which I can only assume is due to the angle of the fridge and what occured during delivery. So I wait all morning on Wednesday and no one ever shows up. I call later and speak with an assistant manager as the store manager is on vacation and she says they can replace the fridge and she will call me back. I don't hear from her for a couple hours so I call back and she says she can't bring another fridge that I have to call the Lowes service 800 number. I do so and the prompts on thei automated system just send my call to Bosch who promptly tells me this is an installation issue and I have to contact Lowes. I all the same mamager back and she says she is sure I should call the service number but will do it for me and call me back. I wait another hour and no word from her so i call her again. This time she tells me the Lowes service said this would be fine and I should just call this authorized Bosh aplliance repair company. I call them and they tell me that no they only have an agreement with Bosch, this is a Lowes Installation issue and if I have them come out it would be out of my pocket. I call the manager back and tell her this and she tells me that she does not know what to do. So now I am stuck in a situation where I have a fridge that is just getting worse, the Lowe's installers don't know how to install or fix the Bosch fridge they sold me and the Lowe's Management won't help me even though it is entirely their installers fault by their own admitance.
Lowes 209 killeen, TX
our store manager in #209 killeen tx sat by the computers with the Hr manager and watched us fill out or opinion surveys. on to of that our zone 3 manager Joel dutton has a key to his house and drinks with him almost daily.he has told employees and customers and i quote" Let me explain somethin to you. I have been with Lowes for 21 years 21 long years, and in that 21 years i have met alot of important people inside lowes and out. People in high places within Lowes. so with that being said and with my reputation adn the people i know in Lowes do you think there is anything Anyone can do to Me? I think Not."Joel is giving things away in cull packs and not charging the people taking them.
Terrible extended warrenty experience w/Lowes
MY WHIRLPOOL DUET WASHER BROKE DOWN. I CALLED LOWES EXTENDED WARRENTY SERVICE ON FEBRUARY 11TH 2010. THEY SCHEDULE AMODERN APPLIANCE TO COME OUT AND LOOK AT IT ON SATURDAY 2/13/10. IT SNOWED THE FRIDAY BEFORE, SO THEY RESCHEDULED FOR MONDAY THE 15TH. MY WIFE HAD TO TAKE TIME OFF TO MEET WITH THE GUY. HE LOOKED AT THE WASHER AND TOLD HER SEVERAL THINGS THAT WERE BROKEN AND SAID HE WOULD GET BACK TO LOWES EW AND TELL THEM. CALLED LOWES EW ON 2/18/10. THEY HAD NOT HEARD BACK FROM AMODERN APPLIANCE. LOWES CALLED THEM. AMODERN TOLD THEM IT WAS TO COSTLY TO REPAIR. LOWES TELLS ME IT WILL NOW GO TO THEIR SOLUTION DEPT. AND I WOULD KNOW SOMETHING IN 3 TO 5 DAYS. I CALLED BACK SEVERAL DAYS LATER AND THE SOLUTION DEPT. HAD NOT RECIEVED ANY INFORMATION. A DAY OR SO LATER I CALLED BACK AND THE SOULUTION DEPT. SAID THEY DIDN'T HAVE ENOUGH INFORMATION, BECAUSE AMODERN APPLIANCE ONLY TOLD THEM IT WAS TO COSTLY TO REPAIR AND THE PERSON FROM LOWES DID NOT ASK FOR A DESCRIPTION OF PARTS THAT NEEDED TO BE REPLACE. A DAY OR SO LATER I CALL BACK. AMODERN APPLIANCE AND THE SOLUTION DEPT ARE WORKING TOGETHER TO FIGURE OUT WHAT PARTS WOULD NEED TO BE REPLACED AND HOW EXPENSIVE IF WOULD BE TO REPAIR. A DAY LATER I CALL BACK NOW THEY ARE GOING TO REPAIR THE WASHER. THEY ARE WORKING ON FINDING ALL THE PARTS. A DAY LATER I CALL BACK. THEY CAN'T FIND ONE OF THE PARTS. I ASKED FOR THE PART NUMBER. I FOUND IT, BUT THEY CAN'T GET THE PART FROM JUST ANY DEALER. NOW I'M TOLD IT WILL BE 3 TO 5 DAYS BEFORE I KNOW ANYTHING ELSE. I TOLD THEM I WOULD CALL BACK IN 3 TO 5 DAYS TO FIND OUT WHERE THINGS ARE. THIS PROCESS STARTED ON 2/11/09, IT IS NOW 3/3/10.
Lowes review in Denver, Colorado: Paint colors don't match
I've had 2 instances of Valspar paint not matching. In the first instance, I bought a gallon of paint at store A. After doing all the trim and 3 of the walls, I ran out of paint. Went to store B for gallon 2. Finished job but when it dried, it didn't match gallon 1. There was a significant difference in shades. Took some pictures, went back to store 2. They agreed paint did not match but suggested that I go back to store 1 since they sometimes have "tinting issues". They mixed the paint at store 1, didn't charge me. I applied gallon 3 to a small area...it matched gallon 2. Instead of fighting them, I repainted all the trim and the other 3 walls. Lots of extra work but it looks great. Instance 2. This time I bought 2 gallons to paint a room of smaller size than first room. Even though I was painting over white walls (with a light yellow paint), one coat was not enough. I only had about 1 quart left after one coat. When I ran out, I bought the 3rd gallon. Guess what??? It, too, doesn't match the first 2 gallons and this time I went to the same store (they even used the same machine). I don't know who to turn to or what to do. Any suggestions?
Lowes review in Fort Lauderdale, Florida: Lowe's port chralotte appliance manager
On friday 2/26/10 we went Lowe's appliance dept.the employee's in the area said we need to talk to the manager This man's name is Chris. He left us & another couple waiting while he talked to 2 female employee's for 35 to 40 min. at the front desk Even after being paged twice.We know own a front load washer & dryer from Brandsmart & saved 300 dollars. I wander how the other couple did. Thank for *** me off Chris. Maybe next year Lowes can give this man some time off around tax return time so the company can take advantage of the peoples returns John P Needham
Lowes dont talk about jesus in ther box
was talking about Jesus in a private conversation was terminates but heard others talking about driving home drunk satin worship one guy was selling drugs right out of the store to other employees. so since they don't like Jesus in there box its company policy but all the rest is OK ill go some where else.they didnt put me into the position hired for it was supposed to be full time but turned into part time. then i ws supposed to be in gardening at a higher payscale.ended up they put me in back of truck unloading frieght.
Lowes review in Portland, Maine: Discrimination
Hello everyone, my name is Mike Lewis and I would like you to help me with boycotting Lowe's Home Improvement centers because of the discrimination my brother went through with Lowe's that I personally witnessed at the store in Bowie Maryland, from the manager at that store. Over six months ago I received over 300 emails from friends and family from all over the country telling me not to shop at Costco over the incident of the baby black doll that had a hat on calling it the "little monkey" and since that time, I and my family have closed our accounts with Costco. In December of 2008 my brother went to use a friend's credit card at Lowe's that he had been using for years to buy items to help do handyman work and he was denied the use of the credit card but to make things worse the Manager of the Bowie Lowes store treated him in a very prejudice and discriminating way. I happen to walk in the store a few minutes after my brother was humiliated and he explained what happened. I gave my credit card to my Caucasian buddy, we will call him Mr. H, and he proceeded to buy a much pricier item with my credit card with nobody stopping HIM from making the purchase with someone else's card. I then proceeded to where the manager was and told him what happened and asked him why my brother was denied yet my friend was not. The manager was rude and disrespectful and made prejudiced references to my brother "getting caught" as if my African American brother was doing something wrong, yet my white friend was not treated the same way. I called him on what happened with my white friend, as in that nothing happened, he was not stopped and the manager just waved it away as if that was Ok. Like I told the racist Lowe's manager at the time, that it's 2008 and it's a shame we are still being treated this way and he proceeded to kick us out of the store, "his" store he said. My brother's lawyers filed a 10 million dollar law suit against Lowes over this incident in Federal court and after a long time frame a very small payment was made to him to shut him up. At the deposition for my brothers case, I was asked if I had ever been arrested or been fired from a job, but they didn't as Mr. H these questions. I received a document from Loews wanting my brother's wife and me to sign off on the suit case that my brother had against them, for us to agree that "Lowe's expressly denies that it discriminated against Lewis" yet "Lowe's acknowledges that its former store manager could have responded to the December 21, 2008 complaint made by Lewis" "more constructively", yet Mr. H. who was also there and witnessed everything was not asked/told to sign off on the law suit. I refused to sign the Lowe's document and my brother's wife also refused to sign because she wasn't there and I was also just a witness in the suit case that my brother had with Loews. Lowe's does not want anyone to spread the news that they discriminate. If Lowes did nothing wrong, it is amazing that a year later that no one involved with this discrimination case from Lowe's, works at that store in Bowie anymore, how convenient. Lowe's has a history of discrimination and if you need more proof, you can Google "Lowe's discrimination" and see the cases and issues that others have had with Lowe's. I ask you to please support local "Mom and Pop" hardware stores or go to Home Depot and NOT to shop at Lowe's because they treat minorities with bigotry and discrimination. This is the year 2010 and we should not put up with discrimination, racism and bigotry from any company, any organization or anyone. Also, please call, write or email Lowe's Corporate Headquarters Lowe's Customer Care P.O. Box 1111 North Wilkesboro, NC 28656 1-800-445-6937 email@example.com and complain about the discrimination that their company practices and tell them that you will not stand for this type of behavior and that you will NOT shop at any of their stores till Lowe's acknowledges the discrimination and bigotry issues, Lowe's employees must all take diversity training sessions on how to treat minorities and that they donate Ten Million dollars to Bowie State University to go to minority students. Thank You all for your support against bigotry, prejudice and discrimination.
Lowes is useless and so is there Extended Warranty
Took small Tiller and extended warranty paperwork in November 2009 to the Lowes I purchased it from in Shelby, NC. Manager told me where to go to get it repaired which was an hour from my house. I told manager Lowes must send the tiller for repair. First repair took 2 months and of course wasn't covered by the warranty and plus, the thing wasn't even fixed. Lowes sent second time for repair which took 2 more months and you guessed it, repair wasn't covered by warranty. Finally, since I haven't heard from Lowes in several weeks, I called today and they said it's ready. I will go tonight to pick it up and can't wait to see what the cost is and if it's even fixed!
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