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Lowes = Lazy

I needed 10 bags of sand and 10 bags of top soil. This guy in landscaping told me he didn't have any sand so I should go to contracting and he'd meet me there with the top soil. 30 minutes later he's STILL not there. Also, there's NO ONE to get me the sand in contracting so after he got there he had to go get it anyway. He'd having a very hard time working as he pants are barely hanging on to his hips with his ugly gray underwear. He said it took him a long time as he was the only one working which was a lie. He was standing there talking to an employee when he told me he'd help. He had the biggest case of the "give a sh_ts" I've ever seen.
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1 comment
Anonymous
#133525

You are really complaining about some lazy employee when you could've just gotten it yourself and been gone out the door. Look every business has lazy subpar employees, kinda like there are lazy subpar humans.

Review
#173819 Review #173819 is a subjective opinion of poster.

Lowes Carpet Scam

Advertisement said $98 whole house install. After we paid $32 for them to come out to do a square footage estimate, thew insisted that we buy there pad. We already had new pad (less then 1 year old. Steps cost extra, plus carpet removal (which we had already removed). total for labor only would be $1900 dollars. We got them to remove the charge for carpet removal however they still want to charge $1300 for a $98 whole house install. The carpet person at this Fredricksburg VA store eventually hung up on me after I told him I don't care how his numbers add up that was his problem in my math $98 never =1300+ dollars.
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68 comments
Anonymous
#1591629

Like most of the reviewers in this forum, I’ve had both positive and negative experiences with installers and concur that “scams” are perperprated by big box stores and the mom and pop operations. Based on my experience, I’ve learned to take my time and get multiple estimates, sometimes as many as five.

Drives my wife crazy, but at end of the process and a decision is made, both of us are confident in that joint decision. The decision is based on numbers (facts) received from contractors, who quickly figure out we’re not in a hurry and that scam artists usually can’t keep their story straight. Six months ago, we used a mom and pop operation to remove and re-tile approximately 2400 sf of flooring in our home. Very professional installers, with the site manager eyeballing every detail of the installation.

However, I attribute our success to the research we did prior to selecting a vendor and the relationship we established with company BEFORE the job started. Today, I’m having multiple contractors come out and give us estimates on carpet, to include the mom and pop folks who did our tile job. Bottom line, stop complaining and just do your research on potential contractors. It’s your hard earned money, so spend it wisely!

BTW, the Lowe’s the contractor did give me a quote today, and “yes” they inflated the square footage of areas being measured.

I called him on it, stoped him in progress, and politely asked him to leave our home. Three of the quotes are scheduled to come back on 11/5, which we’ll thoroughly review before making a joint financial decision!

Anonymous
#1240394

My free installation ended up at $2800, Lowes is a major scam on carpet by using the pad and installation for hidden costs. $500 to haul off the old carpet, $250 to move the furniture around and they will not move beds or TV's, $84 for carpet tape and almost double the going price for pad.

Anonymous
#1235772

If you read the $98 BASIC LABOR charge it clearly states "does not include installation on steps, moving furniture, rip up and removal and any other customization". I'm also positive that the quote for $1300 included the carpet and pad.

Before you negatively criticize Lowes and the associate that EVENTUALLY hung up on you for attempting to explain to you that you are wrong you should get your facts straight. It's people like you that make retail associates jobs very difficult.

The carpet installation pricing is very clearly listed all over the department. Try reading and listening to the professional sales associate before posting bogus stuff like this.

Anonymous
#1292020
@Anonymous

Even as a worker, I can see the scam. Not exactly as this women stated, but I can see it.

I went with the free installation and that includes furniture removal, carpet removal and haul away. One if the first charges I seen were for haul away. Then i add up my numbers.

They want me to buy 92 extra square feet of rug which totals $150. Why should I buy that much extra to literally cover 10 square feet that is not covered by the 15 foot roll????

Anonymous
#1556635
@Anonymous

You must be employed at Lowe’s. Truth is this helped me change my mind and go elsewhere.

Realize consumers have choices and for you to post your nasty reply just shows that customer was right and you didn’t do a thing for Lowe’s. It’s people like you who make people like me glad I went elsewhere!

Try making better decisions before attacking customers because Military Veterans like me wont shop there. Too bad cause I was gonna spend thousands....

Anonymous
#1152218

Yup that's how they get you

Anonymous
#1008212

When getting estimates fir flooring. Get several estimates.

Compare apples to apples. Most installers are subcontractors. When working for lowes they require them to be carry all kinds of insurace!! There is no way they can install a whole house for 99.00.!!

They would loose money!! They are tacking it in somewhere!! Get a bid from them for carpet pad and labor. Now get another bid!!

Compare the bids!! Is the overall price higher or lower? Is the value of the product the same? Flooring stores carry all the insurance that lowes makes the installer carry.

The flooring store will back the product and give u a warranty!! Lowes does have a credit card u can use!! Stores most likely have some kind of financing...

Depending on credit... My husband has been in the flooring business for close to 30 years....

Anonymous
#982828

Lowes riped off my wife. We wanted new carpet in our house so I told my wife to handle it.

She called lowes they came out and gave her a square footage of 960 sq. ft. that would cover any overages they had. So my wife said ok after I got the 4500.00 dollar bill I did the sq.

ft. I came up with760 sq. with overage allowed. front room is 21/23.6.

So carpet comes in 12 and 13 foot rolls average you take 44 running feet witch would be 12/44 foot long cut in half put it side by side you get 22/24 minus the fire place you cut out 24 sq. ft. that goes in to the two closets I have.That they charged extra for Overage they say. Hall way is 43 inches wide I figured 48 inches or 4 ft.

wide 28 foot long take the left over carpet would be 28ft long 8 foot wide cut that in half that gives you 16/14 that fits the dining room that's all the carpet you need.12 by 72 foot long they charged my wife for 12/80 running feet that's like an extra 96 sq. ft. at 5.25 a sq. ft.

that's about 500.00 they got us for not including the pad. Not happy with LOWES at all. I will not go back to them ever again.

Ladys beware. Las Vegas Nevada

Anonymous
#946050

It's all a scam. I paid almost $3000 for a flooring install that has yet to happen.

The contractor will schedule, then something will come up the day before and it'll be rescheduled. This has been a neverending process for me.

Anonymous
#944654

Explain how someone is suppose to make a living on 98$ for a whole house installation. Grow up quit wineing

Anonymous
#947446
@Me

Then why advertise it at $98?

Anonymous
#1123617
@Me

To "me" If you had not gone to school,( I am making and assumption) you just would not know much of anything. They get a commission off the carpet , and the padding, Get it? A+B+$98!

Anonymous
#1124055
@Mike

Mike, This is how it works. The installer gets a rate based off the square footage payed for by Lowes.

They also get paid for moving furniture, removing carpet and pad. They also get paid for moving furniture, upholstered carpet, trim pieces, transtitions, etc. They ARE making more than $98 for the installation. Lowes simply increases the retail prices on carpet and pad to cover the cost of the installers fee and then market it as x amount.

If the consumer believes he is saving money because Lowes tells him he is... well it's a credit to marketing.

Anonymous
#1313354
@Me

It's called a bait and switch. It's an absolute scam.

Get multiple estimates. Period.

If you choose to only get one estimate how can you compare? Take the time to do it right on the front end so your confident in what your buying.

Anonymous
#1377746
@Me

Yes understood then just market and charge the installation charge instead of creating smoke and mirrors to confuse the customers

Anonymous
#855283

Everyone has had there own type of encounters with lowes and other large retail stores. If you feel good about yours and the service provided ..

That's good. But I agree with the installation price being of a misleading nature regardless of further information in some pamphlet... It should say on the shelf with the price of installation that the price does not included preparation for installation. And I know its the consumers job to ask questions and they are there to make money but you know *** well that the marketing team putting the idea into effect knew it would draw the unknowing customer in for an ambush sale.

And it is irratting for a fellow human being to take something at face value for what it says and to get excited about getting a deal only for them to come out and waste your time when you can get a better deal with your localy owned small town or city store. And they know this and that is why their main advertisment in adds commercials and on shelf are made to appear to be a better deal while knowing that people in general will misunderstand. So the people on here that are acting like no one has a right to be upset are wrong in my opinion because you did not share their experience of being maliciously misled.. Because it was preconceived.

Which is wrong on a moral level.

Things are to tight with finances today for some company to try and mislead and railroad you into a series of events to get there foot in the door so they can get a bigger profit margin when its well over the smaller company now. Support your local small businesses that conduct theirselves properly.

Anonymous
#936267
@license

I am a flooring installer and accidentally came across this You all *** idiots. It says right on the ad that the 98 only covers BASIC install.

Which means, walk in and start kicking out pad and carpet. Of course removing and hauling away the old, dump fees, moving furniture, installing tack strips, steps and any custom work is extra charge.

Quit whining and get over it. Find something better and more productive to do with your time

Anonymous
#967811
@yo

I couldn't have had a simpler carpet to remove. No furniture, carpet is not glued etc. I still feel taken advantage of and time wasted to meet someone to have a quote be ten times the amount quoted!!

I wish I had read reviews before wasting my time.

Anonymous
#1313356
@yo

Real professional.

Anonymous
#1314196
@license

I've installed carpet for 20 years. You will be hard pressed to get the same carpet cheeper at a mom and pops..

Lowe's has BUYING POWER over these carpet mills, And the small stores will sell you one sample and put in a lesser grade. No b.s...

Stay with bigger stores... Get multiple estimates, and take the sample home until install of you go to small place

Anonymous
#848072

To confused

As a employee of Lowe's that works in the flooring department and a former Flooring technician for 20 Years . There contractors mismeasure jobs regularly over price floor prep. Do yourself a favor go to a mom and pop store you'll get better service and a quality Installation.

Anonymous
#847814

Lowes gave me one number for the linear foot of carpet and double the amount for padding? I don't understand this..

why aren't the the same thing? example 96 LF for the carpet and 192 for the padding?

Anonymous
#855843
@***fused

not really the carpet is 12 feet wide but the padding is 6feet wide / so if you only got 96 Lf of pad you would have 1/2 the pad you need ! but they would probably try to scam you anyway.96 Lf of carpet is 128 sq yards .pad only come in 30 and 40 yard bales so they would say you need that extra bale.

then when they send the installer out they actually only give him 10% less pad because that is all you need. even then the installer uses up the pieces of pad he has left in his truck in your house.(you would never know) and sells the full bales to mom and pod stores for cash.trust me I have been in the business for 40 + years .BOB MC

Anonymous
#1577863
@***fused

Because the pad is 6 ft wide and most carpets come in 12 ft wide. Thus , the Lft would be mode for the pad than the carpet.

Anonymous
#706647

Lowes carpet scam in NY. Forget all the little charges that add up like moving furniture they can charge hundreds of dollars for.

But the real scam is they over estimate the yardage. My Medford Lowes in NY contracted Gemini Florring to come measure. They said I needed 79 yards. I thought this was excessive so asked for a remeasure from another company they use named Penco came.

They gave me yardage of 71 yards. Both companues working for Lowes charged differnet prices for moving furniture and carpet removal. Penco was much higher fees although lower yardage. I went to a reliable carpet place in Farmindale and they said 62 yards.

I gave them the job and it was done a lot cheaper too. Never again LOwes for carpet!

Anonymous
#682389

Ok folks just run off lowe's carpet people and there dirty scam they are doing to everyone. 24x24 cabin 1340.00 LOL they got 35.00 for show up fee.

Called measuring for install. Turn Lowe's into a chinese laundry. No more from me.

Go to a mom and pop place and save money and gives work to good people. Not scammers

Anonymous
#613743

The problem with most consumers when it comes to flooring purchases is that they dont understand how it is sold from the manufacturer or how it is installed. For instance carpet is "sold" by the sq foot but comes from the manufacturer usually in either 12 or 15 feet widths.

Padding typically comes in a 6 feet width. So if you have a 10x10 room you want to carpet then you will have to buy 10 feet of carpet that will come to 120 square feet. So if it is 1.00 per sq foot then you pay 120.00 not the 100.00 that you think you should pay. Then for the pad you would end up purchasing 20 feet of pad which comes out to 120 square feet as well.

Now on to the $97.00 Basic Install from Lowe's. That price is for install of carpet and pad with no other labor involved. If you have done the pre-work like moving the furniture, removing the old carpet and the old pad then great for you because you qualify for the basic labor. Now if dont want to do work whats so ever then there will be extra charges involved.

Also on pad being required that is stipulated by the carpet manufacturers. If you read the brochure about your carpet warranty it will tell you that. I cant stand un-informed consumers and then what to rant on about a business being scammers. The last time I checked a business was in business to make money.

It sounds like to me that the associates did not have all the training they needed. Which is not their fault but that of the upper management.

Anonymous
#731456
@Anonymous

Your comment is incorrect. The Lowes and the Home Depot flooring scam is alive and real in every city everywhere.

They use an independent measuring service that normally bumps up the yardage figures because if they mess up and short the job then its on them and they have to pay for the mistake. Also, NO carpet warranty that I have read in my 25 years of handling flooring claims states that you have to purchase new pad under your new carpet for the warranty. Most all carpet manufacturers recommend a 7/16", 6 lb density padding under the carpet. It also recommends hot water extraction cleaning every 12 to 18 months.

Anyway, the purpose of this entire post was to let consumers know of the Labor Scam that Lowes and Home Depot are running for FREE, $39 or $99 labor. This is highly misleading as most comments are touching on this exact issue. These giant box stores also force you to replace your pad so you are forced to BUY there overpriced padding. If consumers do there homework with their local flooring experts then they will most likely get a better job done with the exact same products.

All this without any gimmicks or tricky promotion ads that aren't really what they are cut out to be when looking at the estimate. Consumers simply need to take that estimate to a professional full service flooring dealer and the consumer will save much more money compared to the $35 estimate fee that they have to pay to the Box stores.

I also can't stand uninformed people that comment on things that they know nothing about!!! The width of the carpet has nothing to do with the issue at hand...You must work for Lowes or Home Depot....at least your math is correct.....the rest is wrong

Anonymous
#853660
@carpetexpert100

This is not a scam you retard. Read all the print you *** ***.

Anonymous
#945739
@carpetexpert100

"If consumers do there homework with their local flooring experts then they will most likely get a better job done with the exact same products."

"Consumers simply need to take that estimate to a professional full service flooring dealer"

Sounds like someone is talking bad about a "scam" to get people to come to their local business which runs the same "Scam" but by "professionals" and "experts"

Anonymous
#1346420
@Anonymous

I understand that lowes has to make a profit. However, it is their job to fairly represent the costs.

They wait until after a $ 35.00 measurement to hit customers with the fees. All the extra fee were downplayed by sales associate until the very end. This is a trained sales tactic called the assumed close. After the purchase decision has been made you let the customer know the real cost.

Then proceed as if the decision to purchase has already been made. Manipulating customers is good for business.

Anonymous
#571689

Just had Lowes install 780 sq ft of carpet/pad in our home. Paid 97 for basic install, plus extra for a couple of add-ons: 400 total install price.

More than fair--good quality installation. Installer quite accommodating; at our request laid carpet around door jambs 'tight' so as not to come loose and butt up snug against the door frame. Had to ask for this; they were pleased to honor request. But, BUYER BEWARE!

If you ask you shall receive--maybe with extra fees. Our installer did these pro tricks without additional charges. At job sign off time went around and checked each door jamb and all wall borders--all good with a little tweeking. Thought we so thorough, but...found that the bedroom walk-in closet did not match the color in the bedroom!

(Weird) The install dept at the purchasing Lowes store said she would help, she ordered another piece of carpet for the closet, same color as the adjacent bedroom. It will be swapped out next week. Lowes does stand behind their work and products. We are doing a whole-house remodel and have gained a lot of experience in the process.

Most important to keep in mind: every single projects has multiple problems. Just be prepared to deal with anything that could happen. The Lowes Corp and its website have many problems as retailers go; we have experienced them.

But the carpet was a breeze and it is beautiful, and well installed. Thank you

Anonymous
#547127

As for all of you who wanted to actually beat the salesmanager up, shame on you.

If you would not just read the BIG letters you actually have to read the FINE print, wow would have figured if you own a house you would have learned that by now. So again shame on you for being disgruntled I enjoy all of the salespeople they help you when you ask and dont treat you like your ***.

As for myself I too am looking for carpet but luckly I have a daughter who wants to rip it up that means I've got to scrub underneath because whoever laid the carpet was ignorant and tarred it looks like it anyway. But we rent are house and told our landlord there was a leak down there and im sorry but that will be there issue to tend to im just fixing the carpet. Ive put tiles in by myself this will be no different. So please when you see a sales price read the fine print.

Ps i like home depot too. :zzz

Anonymous
#545110

I do not have but a few word's to state.Forget LOWES and GO WITH HOME DEPOT.You will get served well and YOU will not go broke in the process.IT'S so simple.

Anonymous
#973672
@hollins1

Home Depot was HORRIBLE!!! 8 months to Finalky get the Hib done and 3 carpet reorders later.

First they insisted they come measure. The ordered the sq footage for the laminate when it should've been the sq footage for the carpet. Swapped them. So we were short.

Then reordered the carpet. Sent the wrong dye lot. Next reordered and it had holes in it from the forklift. Finally 8 months later my carpet is down.

Oh but that's not all...it took several tries for them to get the laminate down correctly as well. We did a full remodel down to the studs so all door casings and drywall rac were brand new. They had big wood chunk gouges out of them.

His Mallot also hit the new kitchen cabinets and gouged the wood in a 2 week old kitchen. Steer clear from the Home Depot *** crew in California.

Anonymous
#545097

I ordered carpet from Lowes 10 days ago. They had a sign for guaranteed 10 day installation.

Now I call today, find out my carpet is not in, no more trucks this week. Won't be installed til mid October.

Every person gives me a different story. What a crock.

Anonymous
#529365

Wow i know Where not to go for carpet now lol

Andrew F
#425691

As a Lowe's employee and manager of several departments, one of them being Flooring, I would like the time to explain how the "scam" works... In our area, Lowe's charges $97 for the Whole House Basic Carpet Installation.

This promo is for residential tackstrip-installed carpet. Basic installation includes installer delivery of new materials, installing new carpet & new pad, supplying & installing all transition metals, replacing tackstrip has needed, seaming, and final clean up of the job site, including vacuuming 1 time. Basic installation does not include moving furniture, any work on stairs, taking up & hauling away existing carpet & pad, and installing new tackstrip (for instances where there is no tackstrip). All of these services can be purchased for additional fees.

In our area, we charge $.21 per sqft. to take up & haul away existing carpet, $.10 per sqft. to move normal household furniture (large, bulky, or excessive furniture is more), and $.25 per lft. to supply & install new tackstrip (ex.

carpeting over hardwood flooring). Stair labor varies by stair type. Basic labor for non-residential tackstrip-installed carpet is $.56 per sqft. & glue-down carpet is $.57 per sqft.

If you had 1000 sqft. of carpet & pad to be installed, no stairs, no furniture to be moved, and no existing carpet & pad to be taken up & hauled away, regular retail would be $560.00 for labor. With our promo, you would only pay $97 for labor (a $463 savings). We still pay our installers normal cost for labor and actually loose money on basic installation.

As far as the $1300 labor fee, I would guess that the job was being performed by an installer with their own warehouse. In these cases, we have the special order carpet shipped to the installer's warehouse to save time & energy and we get the installer to supply the pad, which is incorporated into the labor fees instead of the material fees. We still charge (in our area) $.48 sqft. for basic pad, $.63 sqft.

for premium pad, and $.79 sqft. for Stainmaster premium pad regardless of if the store is supplying the pad or if the installer is supplying the pad. As far as sqft. goes, industry standards for a 10' X 10' room are as follows: 10 X 10 = 100 sqft.; for ceramic, laminate, or wood flooring, 10% extra for cuts & waste is figured in = 110 sqft.; for ceramic tile on a diagonal pattern & ceramic-looking laminate, 20% extra for cuts & waste is figured in = 120 sqft.

(there is more waste & pieces to be cut for the diagonal pattern & the grout lines have to be lined up on the ceramic-looking laminate); for 12' wide carpet & vinyl, 12 X 10 = 120 sqft.; for 13'6" wide carpet & vinyl, 13.5 X 10 = 130 sqft.; and for 15' wide carpet, 15 X 10 = 150 sqft. For any carpet or vinyl that has a pattern, extra material is needed to ensure the pattern lines up at the seams. Carpet pad comes in 6' widths.

Industry standard to to charge labor for the amount of materials being handled. A benefit to our customers is that Lowe's pays the sales tax on the materials for most of our installation categories (a 7.5% savings in our area).

Anonymous
#612760
@Andrew F

I know this is old.. But thought I would put my .02 in.

You don't lose at all.. There is a 40% mark up on all carpet. And cost for basic Pad is .12 a sq ft. Your charging I believe .59 or .69 a sq ft.

So to me it sounds like a win. You make your money to pay the installer just off the pad alone!! Carpet is your income. The installers carry all the insurance this is why they use qualified contractors.

Lowes has no liability.

Its very smart but you don't need to claim that your doing a service for customers. Your still a profitable business.

Anonymous
#945744
@Beentheredonethat

If a business wasn't profitable...why would they be in existence?

Anonymous
#395974

@John q citizen- I did not think areyouserious was being an ***, as you suggested. I appreciated knowing the truth from a professional, as well as the facts!

Also, how dare you assume, someone that you do not know, is not intellegent and how do you know that that person didn't attend college.? So what if he/she didn't, it is none of YOUR business!! Besides, many successful people, including the founder of Apple, didn't attend college. It sounds like he knows a lot about the business he is in!

Unlike yourself, who appears to have a talent in "trying to look smart when you are NOT!".

He was trying to be nice and give good advice, Duh? Who's the *** one here??

Anonymous
#393091

Would you spend 2-3 days installing carpet for $97? So why are you people acting so surprised that Lowe's is doing all these "SCAM" things to milk more money out you?

It's just an advertising gimmick, no more, no less. You still pay full price for labor, it's just tacked in carpet, pad and little extra charges.

Anonymous
#638088
@CRPT guy

It is true,I had about 1500 sq ft of carpet laid less than 1 day.They pulled everything up hauled it out.laid the new paid( I upgraded),carpet,and $160 extra for steps...Paid less than $2800. PS house was empty no furniture...no complaints

Anonymous
#638091
@CRPT guy

Every carpet install contract is pre written KNOW what YOU want exactly...Talk to the sales man.Pay the $30 measurement fee.You will not have any surprises...Simple..you want new metal carpet hold downs ,transitions,what ever ,communicate this with the salesman and the estimator/installer.You will get a install complete price,yes steps are about $10 a step (1 each) extra in labor. :)

Anonymous
#638093
@CRPT guy

Tight wad people complain and bark the most on complaining sites. These people are not your Servants :grin

Anonymous
#392523

Forget about the big boxes...they are trying to rope you in to something that they are trying to do smoke and mirrors on.

1. At any other store, a reputable installer will have a one year workmanship warranty. In our store, if the installer does not honor this, they don't work.

2. You will always get better work from an independent contractor, at least at our store. If they want to work tomorrow, they have to take care of the customer today. Otherwise, there is a wastebasket under our counter that has seen more than one installer go by the wayside.

3. Carpet is ALWAYS sold by the sq. ft. or sq. yd. Lineal feet is for lumber yards.

4. At a real flooring store, we will not be working in lawn and garden tomorrow...guaranteed.

5. At a regular flooring store, nine times out of ten you will have folks that know what is going on...this is our wheelhouse. If we don't know the answer, we have the resources to get you your information.

Nothing is free. The $97 installation came about when people got wise to the "free pad" scam. Again, NOTHING IS FREE. It is added somewhere.

At a regular flooring store, estimates are free...not $52 to be taken off your bill if you buy. Free.

6. Our installers will tell you exactly how much the install will be, what it will be extra to move furniture, etc. Nothing is hidden.

You get the picture. Go to the folks who know and shoot straight. If you have to have fine print, here's your sign...

Anonymous
#387550

To mr. areyouserious,

You are quite the a__hole aren't you.

You obviously hate your job by the way you responded to someone else here. If you hate your job so much, why don't you go back to school and get an education so you understand the real world and then maybe you can be lawyer and take that attitude to court with you and screw everyone who comes along. What a *** you are. the man just had a question and a complaint!!

if lowes has a problem then they should work it out and creeps like you should stay the *** out of it. its not your business

Anonymous
#373412

Lowe's charges $51 dollars for a free estimate...

And if you don't agree with the over price. They will not refund you the money.

Anonymous
#363395

what makes you think an installer shouldnt get paid for the material that he handles? and what makes you think you shouldnt pay for the amount that HAS to be ordered since its the amount the carpet mills only offer?i guess in your own little world the carpet mills and all involved in the flooring process shouyld do things your way and not the way its been done for years.

so you have a 10 x 10 room and dont wanna pay for a 12 x 10 peice of rug .well guess what thats how it works anywhere you would go from lowes to the mom and pop store.and as for labor on that so called extra 20 sq ft well the install has to handle it by carrying it cutting it down to size. but i guess that extra 20 sq ft will break your wallet huh? dont be so ignorant to what the industry standards are in the fact that some materials only come in certain sizes and wake up and realize that the world isnt gonna change for you!im an installer myself and it *** me off to see such ignorance from people complaing about dumb things like i had to pay for a 12 x 10 when my room is only 10 x 10 .REALLY? are you serious?

get over yourself already!its bad enough that on a daily basis we have to deal with peoples filth and their pets *** and lets not forget the people that thought we should move their dirty laundry simply because they are to *** and think i thought that was included in the price of moving normal furniture! but go ahead and get the mills and installers to not gharge you for a 12 x 10 because your room is only 10 x 10 and sleep well knowing you simply dont understad how the real world works!continue to have a good life in fairytail land with the other simpletons.

Ric
#269246

$97 BASIC install. That's what it said.

You wanted special stuff done. That's not a basic install.

You don't get $97 BASIC install price.

Anonymous
#255893

So I return to Lowe's and spend 2 hours talking to their reps. I literally had to write out every possible measure for every possible item by square feet, linear feet, and then find out how by what measure and width the pad was sold.

Every item should be considered in exactly how Lowe's or the manufacturer might sell it, this gives you best odds of thwarting their crookery. I say crookery, because they are thieves, plain and simple, no better than pick pockets or purse snatchers really.

The minute you don't check every line item, they'll slip in a new hustle on you. For instance after going through some 20 items, and getting my print out, I didn't notice a labor field (and of course! they didn't point it out). They upped the priced on their $97 install to $190. I now have to drive back to very inconveniently located store and do a round 3 with them.

The reps at this store like to play dumb. One rep who "acted" befuddled by the computer system and everything in general, turned out to be the "manager" of the department - befuddled? Confused? I think NOT. Thief, I think YES!

Later another clerk on the phone told me that the labor charge may be for the pad. He literally said that the pad is sometimes charged as labor to avoid tax - still think Lowe's is legit?

Then alas it came down to their mantra of a "two week" turnaround time for installation - all I can say is YEAH RIGHT! What it actually is, is that you need to have the pathetic rep call the manufacturer (while there in your babysitting presence) and affirm that the carpet you want is actually in stock - not doing this will cost you "months." So I affirmed that my carpet was in stock and they generated the contract only (big surprise) the target installation date was a MONTH away!

The reps assured me that barring disaster my carpet would arrive on time. They then, even started to make jokes about extreme scenarios in which it would NOT arriving on time!

So I pressed them that if they were so convinced it "would arrive" and "be installed" in two weeks why were they insisting I sign a contract that put this a month out. They stopped laughing, looked befuddled, and then gulped that it was just "a formality."

Lastly, one rep needed to "walk me up to the counter" with my contract. WTF? I'm placing a huge order with them and they need to give me a prison escort to the pay station so I can pay out their precious deeply F'd contract (that they've already made a "copy" of)????

Lowe's is from *** and I'm not looking forward to babysitting their mercenary installers either.

Lastly, let me mention their famous "$97 installation" scam. If you need tacking strips, the $97 install IS A LIE! Tacking strips will run you 90 cents per linear foot, i.e a 12x12 room will cost you $43.

Needless to say I won't be buying ANYTHING at Lowe's EVER again, and will make a point to tell every single home improver to do the same where humanly possible.

Anonymous
#254839

... As a follow up on my last comment, let me just say that I was referring to Lowe's selling carpet in a minimum of 12' widths.

Here are some other areas where they're gaming people:

* Double check that they deduct their measuring fee

* Double check that the pad/price you want is accurate. They upped it on me - and were "oh so surprised" by it.

* If you're tearing out your own carpet (very easy to do with a carpenters knife and some gloves), be sure they remove their "haul away" fee ... they'll also be "oh so surprised" by this.

* Above all else DOUBLE, TRIPLE CHECK their square footage calculations.

Anonymous
#254831

Lowe's may operate differently elsewhere, but in California they allegedly charge by the square foot, and they seem to have a real nice price. That is until you place your order for say a 10x10 room. What they do in this case is charge you for a 12x10 section of carpet, i.e. that's 20 extra sqft of carpet you'll be paying for that will never be installed.

The clerk who was perhaps slightly smarter than a hamster, and was obviously trained to avoid confirming this was their practice, because I was reduced to finaly phrasing the question as "Yes or no? You're making me buy the overage?" to which she could only nod her head.

The measurer was also trained to include the closets as though there was no logical break in the layout, i.e. a 10x10 room with a 2x5 closet came out to 12x10 for the "room total."

I'm going to call them tomorrow and see about using the overage (cut outs) from my larger room in the closet. Somehow I think they'll be some problem with that.

The other hustle which is very subtle is the pad. I haven't determined the minimum width of that the pads are sold in, but in my case I have a room that could be carpeted with two 12x10 sections of carpet, but in order not to have a seam I need to buy a 24x12 section of carpet, HOWEVER, this shouldn't mean that I can't get away with two 12x10 PADS! This is to say change the orientation of the pads (as the seam) doesn't matter and put money back in your pocket.

Anonymous
#248360

1. they charge alot more for the pad. that is how they charge 39 or 99 on install. anything exrta cost more. read the fine print. do you charge more for upgrades at your job. if not let me know where you work i will always buy from you and screw your coworkers.

2. everyone charges buy the squarefoot now so they can rip you off easier. who would pay 2000 for carpet anyway, you just have to replace it down thr line.

3. lowes actually pays there installer pretty good considering most of there installer work everyday. ask carpet store installer how many days a week they sit on the butts. it is alot more than lowes contractors.

4. almost all installers for any store are independent contractors.

5. best place to get carpet, just like everything else, ask friends and family, go look at references, and use the internet.

6. carpet is for suckers, have something permenent installed.

Anonymous
#234389

Lowes sells carpet by the square foot because all the other flooring is sold by the square foot customers just wanted it that way.

Lowes is the only big box store that get thier installers certified.

CFI certified floorcovering installer

I am a Lowes installer and even though Lowes is verry demanding you customers should know that they will do anything to make you happy

Lowes paid for my certification. Ive got the level 1 carpet cert and the wood &lam cert.

Jeff Z
#214962

1st of all we ARE a REAL carpet store.

2nd 97$ are for basic labor. If you want us to do other stuff you have to pay.

3rd you don't have to buy or pad, but you will not get a warranty. Your choice

Anonymous
#211427

It is a scam. It will NEVER cost you what they advertise. Do the intelligent thing and go to a real carpet store

Anonymous
#192147

You have got to be kidding me. You think that the carpet company is going to warrenty your carpet with a used pad underneith it?

Please. You must still believe in the tooth fairy!

Anonymous
#192142

Just thought I would let you in on a little something> First of all Lowes does not loose money on the cost of a sale with what they pay an installer.Also they under pay the installers! (less than the going rate) They dont care about the installer not to mention you allways have to fight to get your money as well as deal with the sales persons mistakes which ends up costing you more money as well as time.I personally have taken a carpet to a mom and pop store and was able to get the same carpet installed for less and had a really nice installer that did really good job. However I did pay alot more then $39.00 for that install 8)

Anonymous
#192135

Read the fine print you must of had alot of custom work in your install 8)

Anonymous
#178875

Lowe's now has a $39 Stainmaster install. all of the signs in the stores state that price is for a "carpet ready" room.

Meaning, no additional labor is required. If you were the installer would you do 2 to 3 hours extra labor ripping out the carpet and pad and haul it away for free? Of course not. At the same time, if the customer has already removed the carpet and furniture, why should he have to pay the same thing as a customer who hasn't?

It's not a scam as Lowe's is paying the installer alot more than 39 bucks to do the job.

and if no additional services are done, Lowe's actually loses money on the install. they do it with the big picture in mind that you will keep coming back to the store and purchase things that they make a profit on.

As far as the negative comments by "independant floor guys"...Well folks, you get what you pay for with discounted carpeting from someone who is paying alot more for the same carpet as Lowe's with it's buying power.

How do I know all this? Had my own flooring biz for 30 years before working for Lowe's.......

Anonymous
#167358

as a lowes employee did u sign a contract. yes you did.

did read contract. no you did not.

and the reason we sell carpet by the square foot... had a lady ask me how many yards in a square foot...duh...

Anonymous
#167084

Does *** work for Lowes?? :?

I just came home for Lowes with them wanting to charge over $240 installation fee for my stairs. Of course the associate never explained that I would have to pay an extra $100 because it is a small job. He told me all it would cost is $7 a stair. They charge extra for everything! Even the manager couldn't tell us exactly how the charges broke down. I think they just want the $35 dollars to measure steps! (which the guy didn't even do)

I agree Lowes Carpet is a SCAM!

Anonymous
#139023

Note to Brian, Home Depot started selling carpet by the square foot years ago. Competitors had to follow to make their prices easier to compare.

Anonymous
#138913

I understand what you mean about the square yard deal and the misleading price comfort. To make it worse, in terms to square yard versus linear feet.

it would actually be X 12 for 12 ft goods and X 15 for 15 ft goods.

Since we are talking linear feet. Now square feet converted to square yards would be X 9.

Anonymous
#135602

Yes!!! DO NOT BUY CARPET FROM LOWES!!!!!

Never in the history of carpet has it ever been sold by the lineal foot.

NOT EVER!!!! But lowe's does...Wanna know why? Look at prices when in lowe's...Boy that 80 cents looks real good and makes me feel all warm and fuzzy. Think about this...CARPET IS SOLD BY THE SQUARE YARD!lOWE'S WILL SELL BY THE LINEAL FOOT AT 80 CENTS!

well times this by 9. which is a square yard, you will come up with an astronomical price per square yard...no wonder they can install for 39 bucks. You will save far more money going to those fancy home carpet places. I did and got better carpet done by professionals and at a cheaper price.

I think Lowe's marketers think we are retarded. most people in lowe's are contractors and builders who know more than anyone in that store.

Take my advice and stay away from lowe's shady pricing practices. We dont need to be ripped off any more by these big corporations.

Anonymous
#126741

pad is alway required for any new carpet install anywhere. ad also states basic labor.

extra labor includes tear up, haul away, tack strip, and stairs.

yes the salesman should have brought that up but who doesnt ask questions before they buy? and maybe he was trying to explain it before you were *** on the phone

Anonymous
#121997

Well, if the associate would have explained it properly then you wold have known about the extra charges for steps, etc. But if you would have read the advertisment, it specifically states that the 97$ is only for the installation of carpet and pad.

As far as the having to buy new pad, it is required by the manufacturer in order to get your carpet warranty. Lowe's will not install ANYTHING if it cannot be warrantied.

So, if you want *** carpet and *** installation, without a warranty, then of course, go somewhere else. :grin

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#173710 Review #173710 is a subjective opinion of poster.
Service
Lowes Estimate

Lowes review in Memphis, Tennessee: Can Not Install the Refreigerator I bought from Them and Tell Me They Don't Know What to Do

I have had the worst experience with Lowes of any store I have dealt with ever. Specifically I am dealing with the Lowes in Memphis, TN on Winchester. I went to the store looking for a refrigerator and they convinced me that a Bosch Linea cabinet depth fridge was an excellent model and I purchase a model at what I think is a good deal. They can only schedule the delivery a week out which is fine I can wait. The day that they delivered the fridge they essentially just brought it into the space in my kitchen on a dolly put it on the floor, and start to push it into place at which point it starts making a horrendous noise which they insist is perfectly normal and then they leave. I should have watched them more closely and I would have known that not only did they not level the fridge at all but they also pushed the fridge into place with a large metal plate protruding from the bottom scraping my hard wood floor. And there are now parts on the bottom the fridge tha look like they are getting crushed. I call Lowes back to complain and they say they will send another guy out right away. So a couple hours later this guy arrives by himself when really this is a two man job to begin with and he looks at the fridge tells me he can't level it but that he will contact the manager to have him call me to schedule another person to fix it but in the process of trying to level it he has put the fridge extremely high in the front and very low in the back. The manager calls me back and says that he can't get someone to come out until Wednesday morning (this is on Sunday by the way). So over the period of Monday and Tuesday the fridge starts to make loud noises intermittenly which I can only assume is due to the angle of the fridge and what occured during delivery. So I wait all morning on Wednesday and no one ever shows up. I call later and speak with an assistant manager as the store manager is on vacation and she says they can replace the fridge and she will call me back. I don't hear from her for a couple hours so I call back and she says she can't bring another fridge that I have to call the Lowes service 800 number. I do so and the prompts on thei automated system just send my call to Bosch who promptly tells me this is an installation issue and I have to contact Lowes. I all the same mamager back and she says she is sure I should call the service number but will do it for me and call me back. I wait another hour and no word from her so i call her again. This time she tells me the Lowes service said this would be fine and I should just call this authorized Bosh aplliance repair company. I call them and they tell me that no they only have an agreement with Bosch, this is a Lowes Installation issue and if I have them come out it would be out of my pocket. I call the manager back and tell her this and she tells me that she does not know what to do. So now I am stuck in a situation where I have a fridge that is just getting worse, the Lowe's installers don't know how to install or fix the Bosch fridge they sold me and the Lowe's Management won't help me even though it is entirely their installers fault by their own admitance.
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Anonymous
#123857

sorry ur having such a problem i work in delivery for lowes in nashville and what ur describing is not lowes policy that we do our team always makes sure the customers appliance is level and in good working order and never or try our hardest to never damage a customers home and if we have the unit in stock it goes out the next day no question sounds like ur just dealing with one bad store not all r like that

Review
#173499 Review #173499 is a subjective opinion of poster.
Service
Lowes Installation

Lowes 209 killeen, TX

our store manager in #209 killeen tx sat by the computers with the Hr manager and watched us fill out or opinion surveys. on to of that our zone 3 manager Joel dutton has a key to his house and drinks with him almost daily.he has told employees and customers and i quote" Let me explain somethin to you. I have been with Lowes for 21 years 21 long years, and in that 21 years i have met alot of important people inside lowes and out. People in high places within Lowes. so with that being said and with my reputation adn the people i know in Lowes do you think there is anything Anyone can do to Me? I think Not."Joel is giving things away in cull packs and not charging the people taking them.
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Anonymous
#278577

No matter how important you think you are or,how good you think your reputation is everyone is expendable. Just because you have been at your job for 21. years does not give you the right to talk down to anyone because,there is always someone else looking for a job who will do a better job at a cheeper rate.

Review
#173496 Review #173496 is a subjective opinion of poster.
Service
Lowes Manager

Terrible extended warrenty experience w/Lowes

MY WHIRLPOOL DUET WASHER BROKE DOWN. I CALLED LOWES EXTENDED WARRENTY SERVICE ON FEBRUARY 11TH 2010. THEY SCHEDULE AMODERN APPLIANCE TO COME OUT AND LOOK AT IT ON SATURDAY 2/13/10. IT SNOWED THE FRIDAY BEFORE, SO THEY RESCHEDULED FOR MONDAY THE 15TH. MY WIFE HAD TO TAKE TIME OFF TO MEET WITH THE GUY. HE LOOKED AT THE WASHER AND TOLD HER SEVERAL THINGS THAT WERE BROKEN AND SAID HE WOULD GET BACK TO LOWES EW AND TELL THEM. CALLED LOWES EW ON 2/18/10. THEY HAD NOT HEARD BACK FROM AMODERN APPLIANCE. LOWES CALLED THEM. AMODERN TOLD THEM IT WAS TO COSTLY TO REPAIR. LOWES TELLS ME IT WILL NOW GO TO THEIR SOLUTION DEPT. AND I WOULD KNOW SOMETHING IN 3 TO 5 DAYS. I CALLED BACK SEVERAL DAYS LATER AND THE SOLUTION DEPT. HAD NOT RECIEVED ANY INFORMATION. A DAY OR SO LATER I CALLED BACK AND THE SOULUTION DEPT. SAID THEY DIDN'T HAVE ENOUGH INFORMATION, BECAUSE AMODERN APPLIANCE ONLY TOLD THEM IT WAS TO COSTLY TO REPAIR AND THE PERSON FROM LOWES DID NOT ASK FOR A DESCRIPTION OF PARTS THAT NEEDED TO BE REPLACE. A DAY OR SO LATER I CALL BACK. AMODERN APPLIANCE AND THE SOLUTION DEPT ARE WORKING TOGETHER TO FIGURE OUT WHAT PARTS WOULD NEED TO BE REPLACED AND HOW EXPENSIVE IF WOULD BE TO REPAIR. A DAY LATER I CALL BACK NOW THEY ARE GOING TO REPAIR THE WASHER. THEY ARE WORKING ON FINDING ALL THE PARTS. A DAY LATER I CALL BACK. THEY CAN'T FIND ONE OF THE PARTS. I ASKED FOR THE PART NUMBER. I FOUND IT, BUT THEY CAN'T GET THE PART FROM JUST ANY DEALER. NOW I'M TOLD IT WILL BE 3 TO 5 DAYS BEFORE I KNOW ANYTHING ELSE. I TOLD THEM I WOULD CALL BACK IN 3 TO 5 DAYS TO FIND OUT WHERE THINGS ARE. THIS PROCESS STARTED ON 2/11/09, IT IS NOW 3/3/10.
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Anonymous
#134263

I read the first sentence of your complaint and could care less. Using ALL CAPS is ignorant.

#1 This is a complaint website we know you're upset #2 It makes it harder on the eyes to read. Maybe there's a reason nobody wants to help you.

Review
#173367 Review #173367 is a subjective opinion of poster.
Loss
$1100

Lowes review in Denver, Colorado: Paint colors don't match

I've had 2 instances of Valspar paint not matching. In the first instance, I bought a gallon of paint at store A. After doing all the trim and 3 of the walls, I ran out of paint. Went to store B for gallon 2. Finished job but when it dried, it didn't match gallon 1. There was a significant difference in shades. Took some pictures, went back to store 2. They agreed paint did not match but suggested that I go back to store 1 since they sometimes have "tinting issues". They mixed the paint at store 1, didn't charge me. I applied gallon 3 to a small area...it matched gallon 2. Instead of fighting them, I repainted all the trim and the other 3 walls. Lots of extra work but it looks great. Instance 2. This time I bought 2 gallons to paint a room of smaller size than first room. Even though I was painting over white walls (with a light yellow paint), one coat was not enough. I only had about 1 quart left after one coat. When I ran out, I bought the 3rd gallon. Guess what??? It, too, doesn't match the first 2 gallons and this time I went to the same store (they even used the same machine). I don't know who to turn to or what to do. Any suggestions?
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7 comments
Anonymous
#534009

this is in regard to comment #1: If I wanted someone to show up half drunk and not finish the job, I would call my Uncle Ricky

Anonymous
#228356

Why is it that everyone thinks it is easy to paint?? I make more money fixxing other peoples mistakes than it would of cost them to have a pro do it right the first time around.So why not man up and stop blaming everyone else for your lack of knowledge??

Anonymous
#207827

On the other hand you may have experienced by the effect known as "picture framing". This sometimes occurs when you cut in a room then come back later to roll and the colors do not match from drying at different times. Always try to cut and roll so the paint dries evenly and you get a more uniform appearance.

Anonymous
#198234

Allways, Allways, Allways buy enough paint for the job, you know what buy more than your expecting mix it all togther and at the end you have at least some left over for touch up down the line

Anonymous
#130445

I am going to use your story to share with customers about why I ask them, when buying more than one gallon of paint, same sheen and color, to, when they are half way done with a can of paint, to go ahead and mix another half from another can in OR to out all gallons in a five gallon bucket and stir it. I always suggest this and ask clarifying questions to better understand what each situation is calling for.

I am sorry you went through that tough experience.

It wasn't Valspar's paint that had the issue; it was just not enough information given to you.By now, I am sure you have the painting technique down. :) I hope your other experiences there are much better.

Anonymous
#126743

Always buy enough paint to do the entire job at once. Paint tint machines are calibrated and purged daily this can cause a slight variable in color.

Also lot numbers from the factory can vary as well. So if you dont buy enough expect the possibility of doing another coat

Anonymous
#121198

1st, always buy enough paint to do the job. 2nd, read the directions on the can.

The directions will tell you to intermix multiple cans to assure a color match. There are a lot of reasons the colors from 2 cans don't match. There may be variations in the tint base from one lot to the next.

There can be variations in the colorants used and lastly the machine dispensing the colorants may be off a few drops of colorant. This may be an expensive lesson but go out and buy enough paint to do the job right.

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#173352 Review #173352 is a subjective opinion of poster.

Lowes review in Fort Lauderdale, Florida: Lowe's port chralotte appliance manager

On friday 2/26/10 we went Lowe's appliance dept.the employee's in the area said we need to talk to the manager This man's name is Chris. He left us & another couple waiting while he talked to 2 female employee's for 35 to 40 min. at the front desk Even after being paged twice.We know own a front load washer & dryer from Brandsmart & saved 300 dollars. I wander how the other couple did. Thank for *** me off Chris. Maybe next year Lowes can give this man some time off around tax return time so the company can take advantage of the peoples returns John P Needham
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Review
#173221 Review #173221 is a subjective opinion of poster.

Lowes dont talk about jesus in ther box

was talking about Jesus in a private conversation was terminates but heard others talking about driving home drunk satin worship one guy was selling drugs right out of the store to other employees. so since they don't like Jesus in there box its company policy but all the rest is OK ill go some where else.they didnt put me into the position hired for it was supposed to be full time but turned into part time. then i ws supposed to be in gardening at a higher payscale.ended up they put me in back of truck unloading frieght.
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3 comments
Anonymous
#162372

*** satin worshippers. Cotton is the one true fabric, don't be deceived.

redhatgal
#119441

Tom, you inane comment was a personal attack and had nothing at all to do with the issue. You need to go buy some spray paint and get back to taggin alleys

Anonymous
#119420

FIRST OFF YOU CANT EVEN EMAIL OR TYPE LOOK @YOUR COMMENT PLAYA!!! AND YOU WANT HO TO TAKE THIS SERIOUSLEY YOUR JUST AS F____D UP WITH THE REST OF THEM,LAY OFF THE SAUCE PLAYA

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#173040 Review #173040 is a subjective opinion of poster.

Lowes review in Portland, Maine: Discrimination

Hello everyone, my name is Mike Lewis and I would like you to help me with boycotting Lowe's Home Improvement centers because of the discrimination my brother went through with Lowe's that I personally witnessed at the store in Bowie Maryland, from the manager at that store. Over six months ago I received over 300 emails from friends and family from all over the country telling me not to shop at Costco over the incident of the baby black doll that had a hat on calling it the "little monkey" and since that time, I and my family have closed our accounts with Costco. In December of 2008 my brother went to use a friend's credit card at Lowe's that he had been using for years to buy items to help do handyman work and he was denied the use of the credit card but to make things worse the Manager of the Bowie Lowes store treated him in a very prejudice and discriminating way. I happen to walk in the store a few minutes after my brother was humiliated and he explained what happened. I gave my credit card to my Caucasian buddy, we will call him Mr. H, and he proceeded to buy a much pricier item with my credit card with nobody stopping HIM from making the purchase with someone else's card. I then proceeded to where the manager was and told him what happened and asked him why my brother was denied yet my friend was not. The manager was rude and disrespectful and made prejudiced references to my brother "getting caught" as if my African American brother was doing something wrong, yet my white friend was not treated the same way. I called him on what happened with my white friend, as in that nothing happened, he was not stopped and the manager just waved it away as if that was Ok. Like I told the racist Lowe's manager at the time, that it's 2008 and it's a shame we are still being treated this way and he proceeded to kick us out of the store, "his" store he said. My brother's lawyers filed a 10 million dollar law suit against Lowes over this incident in Federal court and after a long time frame a very small payment was made to him to shut him up. At the deposition for my brothers case, I was asked if I had ever been arrested or been fired from a job, but they didn't as Mr. H these questions. I received a document from Loews wanting my brother's wife and me to sign off on the suit case that my brother had against them, for us to agree that "Lowe's expressly denies that it discriminated against Lewis" yet "Lowe's acknowledges that its former store manager could have responded to the December 21, 2008 complaint made by Lewis" "more constructively", yet Mr. H. who was also there and witnessed everything was not asked/told to sign off on the law suit. I refused to sign the Lowe's document and my brother's wife also refused to sign because she wasn't there and I was also just a witness in the suit case that my brother had with Loews. Lowe's does not want anyone to spread the news that they discriminate. If Lowes did nothing wrong, it is amazing that a year later that no one involved with this discrimination case from Lowe's, works at that store in Bowie anymore, how convenient. Lowe's has a history of discrimination and if you need more proof, you can Google "Lowe's discrimination" and see the cases and issues that others have had with Lowe's. I ask you to please support local "Mom and Pop" hardware stores or go to Home Depot and NOT to shop at Lowe's because they treat minorities with bigotry and discrimination. This is the year 2010 and we should not put up with discrimination, racism and bigotry from any company, any organization or anyone. Also, please call, write or email Lowe's Corporate Headquarters Lowe's Customer Care P.O. Box 1111 North Wilkesboro, NC 28656 1-800-445-6937 customercare@lowes.com and complain about the discrimination that their company practices and tell them that you will not stand for this type of behavior and that you will NOT shop at any of their stores till Lowe's acknowledges the discrimination and bigotry issues, Lowe's employees must all take diversity training sessions on how to treat minorities and that they donate Ten Million dollars to Bowie State University to go to minority students. Thank You all for your support against bigotry, prejudice and discrimination.
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22 comments
Anonymous
#1031350

The University of California system (higher education system) has the same problems with discrimination. Although the state legislature allows such discriminatory behavior, there has been no motivation to correct it.

The only time that these issues are addressed is if there is public challenge to their policies (i.e., it was no mistake that Donald Sterling's contribution to UCLA was returned after his racist rants were discovered. It was only returned due to the public scrutiny and UC's referral to policies that are not worth the paper they are written on that caused UCLA to make the decision to decline the money hoping to separate themselves from the culture of racism that they know exists.)

Parents, students and people of color should not believe that UC and specifically the Office of the President, care about people of color in their organization.

Anonymous
#273958

What goes around comes around. To all the blatant racists who have previously posted and the ones that will surely follow.

Karma. Hope you enjoy it.

Anonymous
#247225

All cashiers don't do their job right, if the customer hasn't signed his card or if the name doesn't match (Name "helen" for instance and it's a dude), they should check for ID. Doesn't matter if they're white, black, or green.

On a side note putting "check for ID" is a total waste of time, if your card gets stolen do you really think the thief will keep that on?.. All you need to erase it is basic alcohol.

Anonymous
#240832

I loved the "Little Monkey" doll. I've got it hanging around somewhere.

It is illegal to use someone elses credit card. And if your "white" friend got away with it but your bro got caught then it sucks to be him. Two wrongs don't make a right. On my credit card it says ask for ID, rarely does that ever happen and that is a concern.

You strike me as the type of person that if your brother got killed holding up a jewelry store, you'd sue the jeweler for discrimination as well.

Frivolis lawsuits cost customers money in the end due to the cost of lawyers etc. and the rising costs of the items we buy.

Anonymous
#975471
@Oh my God

People should pay for discrimination. Maybe then it would stop.

You totally miss the point. The story has nothing to do with his brother robbing anyone.

It has to do with a white man having privileges not shared by a black man. Are you for real or are you just ignorant?

Anonymous
#240818

:cry been a employee for there 8 years and seen all the abuse dicrimination, sets ups ect-- the place is like the game surviour :(

Anonymous
#198634

your brother priobably did steal the credit card no way some black person can afford to spend as much as he did without stolen money.

Anonymous
#198377

Couple questions: Did your white friend go through the same cashier as your brother? Because the first one actually did the right thing.

Your brother is a stranger to that person as is the person who's name is on the card and if someone came into a store with my credit card I would much appreciate if they questioned that it wasn't me. The person who let your white friend do it was actually the one in the wrong. And also....10 million? Are you kidding me?

Even if you got the court to case they wouldn't make anyone pay that much for something that can easily be drawn out as inconsistent implementation of procedure (as I have just done above).

Sad to say but nobody is going to boycott big box stores because when it comes down to the end of the day the majority of us need the cheaper products and that's who offers it. We asked for it.

Anonymous
#175069

Don't even consider working for any Lowes. Discrimination everywhere - they could care less about their employees.

Zone managers sleeping with anybody and everybody. Shut up

and do your job and they will still find something to "write you up" for

Anonymous
#165362

I worked at Lowe's in Knoxville, TN. The store manager is female, hr manager is female, most of management staff is female.

I was denied 13 times on transfers to other departments because "You don't have any experience in that dpt". I showed up for work every day, answered questions my fellow employees could not, could tell any customer where ANYTHING was, but "I didn't have any experience". I complained to corporate just to have the store manager tell me I did the wrong thing, and, if I did that again it was grounds for termination.

I stayed on for a month longer and took my happy but to a better job. Good employees are hard to find, go to Lowe's 486 and you'll see that *** is not something you just step in, it's the type of employee you'll encounter when you walk in the door.

Anonymous
#157644

I know that employees are taught in training never to discrimminate. However, as an employee I have witnessed blatant discrimmination and retaliation directed towards co-workers and myself. HR usually buries any compaints, then labels the person a trouble maker. Then they harass and taunt the person until they quit.

For example in my store, hispanics are given preferential treatment because the second in command is hispanic. All full-time employees are supposed to have open availability but hispanics in my store decide when they are going to work. If they don't like you, then they complain to the Operations Manager and she changes your schedule to something totally undesirable. I have had this happen to me and I am a manager. A hispanic employee does not feel that I should be off on any weekends so she complains and they change my schedule and call me in on the weekend.

Yet I was reprimanded for missing one hispanics weekend off on the schedule that I make (we are only supposed to have one per month) and she had already had one off two weeks before. As retalliation, I was called in on my Sunday off at 5am and the store does not open until 8am.

Anonymous
#144247

Ziggy, The LAWYER decided the sum, not the brother and it was never about the money. Lowes had a racist manager that treated a black person with disrespect ahd humiliation while letting a white person do the same thing.

The credit card thing was only the symptom of the problem and the problem was BIOGOTRY, Prejudice and racism. Most of those on this that posted negative posts, don't get it or are racists too....

Anonymous
#139676

Was your card signed? Cashiers are required to ask for ID on credit cards that are not signed, as we have nothing to match the signature to. There are many other retail chains that require ID on all credit card transactions.

The customers seem to get more upset when we do things to protect them (and our store) from fraud. I've had a customer walk around the counter and get in my face screaming at me because I asked for ID. That said person told me that it was against the law to ask to see their ID.

I personally have my signature as well as check ID on the back of all my credit/debit cards. I have also been thanked by MANY customers for asking for it.

I'm sorry that you feel that this is discrimination, but I'm sure that the cashier you dealt with just wasn't doing their job.

Anonymous
#126221

Do I understand this right - you're upset because you were not allowed to break the law by using someone else's credit card? Interesting.

BTW, you never mentioned what race the check-out person was. I'm sure now that we've asked that the answer will be obvious, but you gotta figure when folks are being paid close to minimum, you get what you pay for.

And since you weren't allowed to break the law, it's all Lowe's fault. Dude you will be laughed out of court if it even get's that far.

Anonymous
#126213

TYPICAL!

Anonymous
#122002

Stop crying and MAN UP !

Anonymous
#119745

Yeah who would have thought that people are trying to sue a 4 billion dollar a year company. Im sure that home depot or the local hardware store has never done anything like this. You know the one that pays people 7.50 an hour wont hire black people, women, or mexicans..

Anonymous
#119480

Thanks everyone for your comments. I think it’s great that we can have a conversation without anyone getting ANGRY.

Yes, I do agree that the manager handled this situation wrong. However, as I mentioned this issues was handle wrong doing the deposition why did they ask me and my brother if we were every arrested ETC? The questions, were inappropriate.. Also, my brother showed the manager receipt of previous purchases that he had made using Mr.

H credit card. Also, if you Google Lowes this is not the first case involving discrimination.

P.S my brother has a good job. Thanks, Mike

Anonymous
#119437

I agree with the other comments. How can you sue someone because they refuse a credit card from someone that is using someone else's card. You should be more upset at the person who accepted the white person's card and not upset at all for the refusal of your friend's card because that transaction was done per policy...not per profiling.

Anonymous
#119400

Honestly, every cashier doesn't follow the rules and the ones that do usually *** the customer off. This situation has nothing to do with the color of anyone's skin.

It has to do with the manager on duty and the cashier working at this time. I'm a cashier at Lowe's and have encountered this situation quite often. It is Lowe's policy and many other stores policies. I don't understand why you are so angry.

You wouldn't be so mad if someone had stolen your card, took it to a store and tried purchasing merchandise but the cashier checked their i.d.

and refused service. So, I guess on behalf of the manager and cashier I can say your welcome and next time bring the card holder with you so that you do not encounter any problems.

Anonymous
#119368

Did Mr.H go to the same cashier you brother did? If not perhaps this might be a case of one cashier doing her job properly and making sure the card is being used by the owner and another cashier who wasn't doing her job and protecting the card holder.

Anonymous
#119337

I guess since u didnt receive the 10 million, your brother will have to get an actual job now instead of using someone elses card. If the cashier did their job right, NO-ONE but the card holder can use the card!!!

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Review
#172636 Review #172636 is a subjective opinion of poster.

Lowes is useless and so is there Extended Warranty

Took small Tiller and extended warranty paperwork in November 2009 to the Lowes I purchased it from in Shelby, NC. Manager told me where to go to get it repaired which was an hour from my house. I told manager Lowes must send the tiller for repair. First repair took 2 months and of course wasn't covered by the warranty and plus, the thing wasn't even fixed. Lowes sent second time for repair which took 2 more months and you guessed it, repair wasn't covered by warranty. Finally, since I haven't heard from Lowes in several weeks, I called today and they said it's ready. I will go tonight to pick it up and can't wait to see what the cost is and if it's even fixed!
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Anonymous
#118288

Our bussiness are the way they are because ppl like you!!!

You pretended bring back something you had over 30 days or more???? Plus NO receipt :eek

Anonymous
#118141

Of course these people who complain that the extended warrenty doesn't work, are the same people who mis-use the product and then cry its not fixed. Read the terms and conditions people, its that simple.

You hit a rock in the yard it's not covered.

You use the item for commerical use, it's not covered. You have your handi man take it apart and try to put it back together, it's not covered.

Anonymous
#118032

Why would anyone want to sell products with small engines? Too many people don't understand you need to use fresh fuel and oil in the engine.

They don't follow the simple directions and then blame the retailer when the manufaturer won't pay to fix something they screwed up. You don't see lawn mowers at Target any more do you?

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#172465 Review #172465 is a subjective opinion of poster.
Product
Lowes Warranty