Lowes Reviews and Complaints
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45
ISSUES RESOLVED
4.8K
TOTAL REVIEWS
$3.1M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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Lowes in Ridgeland, Mississippi - 18 Months of *** with Lowe's
18 months of *** with Lowe's. In February of 2008 my water heater went out. I purchased a new water heater from Lowe's for $550.00. 9 1/2 months later it goes out. Lowe's says, "That's between you and Whirlpool!" There is another site just for this model of water heater http://www.consumeraffairs.com/homeowners/whirlpool_water_heaters.html. The thing is Lowe's and Whirlpool both acknowledge a problem with the heater but they continue to make and sell them. I had to pay $1000 to put another water heater in. The only thing Whirlpool does is sends you a repair part that is defective as well. April of 2009, my son goes in and talks to someone at Lowe's about donating some materials for his Boy Scout Eagle project. The guy says, I would be happy to donate whatever you need. After loading all of the materials a few weeks later, the guy says "your total is $300.00". Needless to say the next day I returned $230.00 worth of the stuff. August 5, 2009, my wife and I go and order new carpet for our entire house. We have what is considered the main area and a formal living room. We originally thought about using a different carpet for the living room, but changed our mind when we went in to order it. We were very specific with the salesperson that we were doing the entire house in this one carpet. On the day of install,2 weeks later, they find out there is not enough carpet. The salesperson did not add the 2 areas together. So, we are told we have to pay and have more carpet ordered. We call on Tuesday the 25th, they say the carpet should be in by Friday. On Friday we call at 6:00pm and are told the carpet is scheduled for delivery on Sept.2. The manager we finally got to talk to says he asked someone the day before and was told that it had already been installed. Then the installer calls to schedule an appt. We are like "is it in?" Then the manager calls back and says something about how he was going to offer me a $100 gift card. Now, 27 days after the initial order, I am finally getting the rest of my carpet in. This sucks!!!! I have been put on hold for anything else we are trying to do for rennovations for 2 weeks and all they can say is that it was an honest mistake and offer me a $100 gift card.
4 comments
Lowes in Lake Forest, Illinois - I will never shop at Lowe's again.
I have a lot of bad experiences at Lowe's in Gurnee, Illinois. First of all most of the employees at Lowe's in Gurnee doesn't have any clue about what they're doing. The first time I bought something from Lowe's is a 42 boxes of laminate wood. Employee's at Lowe's first of all set the date of pick up of the item on the wrong date. When I asked them to changed the date, it took them 20 minutes to change it. They have to make a lot of entry in their computer etc. and they blame on the customer when they do this mistakes like this. The customer service representatives would even make faces, raised their tone of voice in sarcasm as to the customer whose patronizing their store. Secondly, when I picked up the item, I have to leave 15 boxes in the store because it doesn't fit in my van. The cashier and the guys working there had witnessed that I left the 15 boxes that I will pick up in few minutes when I get back after I drop off the first set of boxes that I picked. Those guys and the cashier was so *** that they have to contact the manager and other employee to check for my receipt. I showed the receipt to be complinat with what they;re asking but they still doesn't want to relased the item. I have to wait for as long as 30 minutes for them to gave me an ok to load the itmes that I already bought and paid in full. Now buying online in Lowe's was again another story. Lowe's doesn't keep up to their words about delivery. I bought a granite sink which I'm still waiting for to be delivered. It has been almost 4 weeks now since I ordered and paid. Lowe's had postponed the delivery twice already. I got penalized for that because I have to cancel the service that will cut my granite countertop.
9 comments
Lowes does not own up to there worranties
I live in Gonzales, Louisiana and on 04-25-08 I bought a $700.00 WP upright 17.7 CF freezer with a extended four year warranty.It has been a year a four months I have had a so called repair man come out to my home three time's already the seal needs to be replaced but every time he come out all he does is take a blow dryer to it to defrost the ice around the door but it is a anti-frost freezer so there is definitely something wrong with it but the repair man said that it was not his problem to call the Lowe's 1-800 number but they said that they couldn't do anything without it coasting me money. What the *** is the point of the warranty if a simple repair is going to coast me money.I simple do not recommend buying WP items or appliances from LOWES.
5 comments
Review
Lowes in Harrisonburg, Virginia - One payment, one day late, now labelled delinquent
I've had a Lowe's credit card for years. Always paid on time, most of the time I paid early. I was accidentally one day late and now I have a $30 late fee and they jacked the interest from 22.0 to 29% indefinitely. Add to that they have labelled my account delinquent which in turn goes on my credit report. At what point do we say enough! Who is stealing from who?? I could understand if I did not make a payment. I could even understand if I was two weeks late. But one day (it was post-marked on the due date)....
4 comments
Lowes in Shallotte, North Carolina - Sucky Lowe's Customers And Their *** Attitudes and Actions
I work in Lowe's in Southport,NC. I am sick of dealing with some of the dumbest and unthinking customers in the world. First of all,let it be known I bend over backwards for every customer no matter how rude they are. For you lovely customers out there,get a clue and DO NOT come in five till close to do an installed freakin sale. We have to wait till your slow butts are out the door before we can begin to close our departments and our registers on the front end. Also,use some brain cells and please do NOT come in at five till close to return and dump a load of lumber at the return desk. That is what the LUMBER area is for. And bring a freakin receipt for freak's sake! If you don't have one you get a gift card and of course most of you just complain and gripe about it. And STOP pressing the help buttons five hundred times!!! WE HEAR YOU!!! Sometimes we are helping others and can't get up there in five seconds like you expect us too. You guys need to remember...just because your rich butts live in St. James and you come in wearing those gosh awful bermuda shorts that we are beneath you and don't matter. I got news for you. YES WE DO. PERIOD!!! PISSED OFF EMPLOYEE
12 comments
Review
Lowes in Shallotte, North Carolina - Totally Dumb and Sucky Customers Who Drive Lowe's Employees NUTS!
I work at Lowe's in Southport NC. I can't BELIEVE the attitudes some people have. Now,let it be known I bend over backwards and am nice to everyone no matter what but i have to vent. You lovely customers need to STOP coming in at five till close to do an installed sale. We cannot pull the money from registers till your *** is out of the store and it makes it harder on us. Another thing, you need to get a clue and a BRAIN and not wait till five till close to return 500 boards of lumber at the RETURN desk. That's what the lumbar area is for,though I doubt they appreciate that either. And if you DO bring a return,use some brain cells and BRING THE *** RECEIPT! If not you are getting a gift card. But of course you are going to *** and whine and moan about that because most of you no matter how hard we try want MORE MORE MORE sucking us dry like vampires. We are people too. I don't care if you live at St. James. WE MATTER TOO! THINK before you act. Period. I'm done now.
18 comments
Lowes in El Paso, Texas - Don't shop at Lowe's
DO not purchase CRYNTEL flooring at Lowes, the product is defective if you do not have 60% humidity at all times and even then who knows, they don't try to help, Instead they sent an inspector paid by the manufacture to tell me that the environment I live in and raise my children is HARSH. I spent over $5000 on flooring that is cracking. Buyer beware>>>> Lowes sells fine print items that don't work in all places, they need to understand that some places are dryer then others and not sell that product that would do poorly in that environment. New Mexico is not Florida! I was Lowes customer but after this I will not shop at lowe's again.
21 comments
Review
Lowes troy-bilt junk
Lowes Troy-bilt 7.75 T 21"cut Self-propelled mower transmission slips after 4 months of use. I called Customer Service nearest repair center (mower shop), and brought it in to the shop. I stayed while they checked it out and the repairman said "It's the transmission, warranty item." They called later and said only some grass was "caught up" needing cleaned plus the blade needed replaced:$43 parts & labor. Yes, it still slips. Call 1-888-77LOWES for the service center near you, go there & talk to the marks (oops,customers). They will tell you "Do yourself a favor and go buy somewhere else."
30 comments
Lowes in Indianapolis, Indiana - Treated Rudely by Cashier.
When attempting to check out at the Lowes Store located at W. 10th Street, Indianapolis, IN , only one cashier line was open. Several customers were waiting to be helped. The man in front of me asked a store employee if she was opening another line and she said "yes." We went to the line she indicated and she began to wait on this man and then told me that I had to go to the cashier next to her who had just opened up. I had to go to the back of the line. When it was my turn to be served, the cashier simply walked away leaving me standing there. The cashier who had told me to move to that line was waiting on customers who had been behind me. I put down the items I planned to purchase and stated "I guess I am leaving." People behind me said the same thing. I have spent close to $25,000 at Lowes over the past couple of years. I had just finished working a 14 hour shift and wasted an hour in the store. They have lost a good customer through their employees' rudeness.
5 comments
Review
Lowes in Savannah, Georgia - Door was not as ordered.
I ordered a special order entry door from Lowes. The door when delivered for installation did not meet the specifications. I refused the door and sent it back to Lowes. I was then told that the manufacturer of the door made the change to the specifications as they did not feel it necessary to have more than 6" which only had 4" of fiberglass on the bottom of the door frame, also no trim was included on the door, sidelights or transom. I said as the customer this is not acceptable, I was not notified of any changes. I paid for as ordered 12" of fiberglass on the trim. Customer service at the Lowes store in Savannah, GA was awful. All I got was phone calls stating that the door was ordered and it would meet the specs. I paid full price $3,959.52 and it took 3 months to get the door. I finally gave up and said install the door, but I felt I deserved a discount or credit for all my inconvenience, but was told the store could do nothing until the door was installed. Guess what, now they don't want to talk with me!! Lesson learned...I will never use Lowes again, Home Depot now has my business!!
1 comment
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Sounds like the sales person made an honest mistake and the manager gave you a very generous offer. What did you want them to do, give you the carpet for free?
Your purchase would have been the same amount if the sales person hadn't made the mistake. Yes, there were some inconveniences for you, but everyone makes mistakes. How would you like it if you were ridiculed and unforgiven for every mistake you make at your place of employment. Consumers have this expectation that all retail establishments owe them because they are doing them a favor for purchasing from them.
You have every right to be frustrated, but seriously, give them a break.
I know this post is extremely old, but these words had to be said.
I WORK AT THE LOWE'S IN XENIA OH. WE HAVE THE PARTS TO FIX THE PROBLEM FOR FREE...YOU JUST NEED MODLE # AND SERIAL # SUPPLIES ARE LIMITED SO AS LONG AS YOUR PATIENT, WE WILL DO WHAT WE CAN.. BUT I DO THINK WHIRPOOL SHOULD PULL THEM AND MAKE THEM RIGHT, BUT THATS UP TO WHIRPOOL ..
the water heater policy is set up by whirlpool. if they replace it for free, lowes eats it unless the consumer gets an RA number.
mine went out, called lowes, they explained it, i called whirlpool, got an RA number and returned it no questions asked.
they even gave me a reduced charge for having it installed. things happen!
So pay more and buy from a flooring outlet. You get what you pay for pal'.
Buy from a plumber and you'll see a totally different offering.
Twice the price on a label unknown. Same problems but no recourse.