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Lowes in Fair Lawn, New Jersey - Bad Salesman-Unable To Answer Questions

Lowes, Hillsborough NJ loc. 6/15/2008 We went into the Hillsborough NJ Lowes to buy a John Deere tractor. Their salesman was the worst that we ever encountered. He couldn't, or wouldn't, answer our questions. I asked him the same question 3 times. Instead of answering my question, he rambled on about their warranty (when I was asking what a repair service charge would be w/o a warranty.) These tractors cost $2,000 and forget about getting your questions answered. Another customer asked our salesman whether he could buy a new tractor instead of one off the floor. Unfortunately, our salesman couldn't answer that question either. We all left without purchasing anything.
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2 comments
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#124203 Review #124203 is a subjective opinion of poster.
Lowe's did not have 2 chaise lounge chairs in stock that matched the patio set I had just purchased on 5-31-08. They said they would be in on 6-13-08 and would call when I could pick them up. No call...so I went to the store on 6-15-08 to see if they were in. They...
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2 comments
Anonymous
#38062

so why did you wait til a few weeks before the reunion to purchase the chairs?

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#124196 Review #124196 is a subjective opinion of poster.

Lowes in Dunlap, Tennessee - Do not stock replacement parts.i bought a celling if a part breaks you can't get a part to fix it .

I bought a celling fan with a light , The globe got broken . went back to lowe's to get another globe but they don't keep parts. Said i had to buy the whole kit That is a rip off The next time i buy from them i will ask if they keep parts for it IF NOT I WONT BUY IT FROM THEM We found out there are a lot of things that they don't keep parts for riding lawn mowers after 5 yrs if you buy anything from Lowe's and you know you may need parts ask if they keep parts .
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1 comment
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#124096 Review #124096 is a subjective opinion of poster.
We have been suing Lowe's for the past 3 years only to hear at Mediation that they were ready to offer us $5,000 to settle our case out of court when my husband and I spend over $100,000 on my house remodeling and b/c of all the issues from Lowe's we had...
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1 comment
Anonymous
#59374

Here is a prime example of someone working the system. they get someone to perform a service it doesn\'t meet God\'s expectation of perfection and they sue. For losing money o...

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#124048 Review #124048 is a subjective opinion of poster.

Lowes in Reston, Virginia - Sold me the wrong product for the job described

In late march of 08 I went to Lowe's Paint dept at their Brunswick, Maine store. (Iam told this store was the #1 Lowe's store, in the nation and the Manager the #1 Manager in the nation.) To purchase a product to clean 5 cedar decks, attached to my home. I asked specificly for a product to clean CEDAR wood. The paint salesperson told us that OLYMPIC DECK CLEANER was the best they had to offer for my application and offered no other product. I purchased a large amount of the Olympic Deck Cleaner, read the directions several times, adhering to the directions, I proceeded to apply the product to the decks. The Olympic Deck Cleaner, appeared to be doing the required job but then a goo started to form on the surfaces of the decks as I rinsed them, according to the product directions. The more I rinsed the more the goo came. The end result was that when the decks dried I found they were covered with a gray coating, about 2 mils thick along with a blanket of wood fibers, adhered all over the deck. PPG, makes the Olympic Products. Lowes, has been assisting me in getting resoloution from PPG's tech. dept. However PPG refuses to accept any responsibility. They tell me I should not have used the product on cedar. NOW, here is the kicker. The Olmpic Deck Cleaner has no infomation what-so-ever on their product's container warning a consumer not to use it on Cedar! The tell me they have a Deck Brightner, that is made for Cedar & Redwood and I should have used that product. I was not told about the deck brightner and find that the Lowes store I went to does not even stock it! PPG tells me to sand the decks down to clear wood and finish. A very expensive, labor intensive job that might not be totally effective. I have an estimated $5,600.00 in damage or possibly much more! NO ONE CARES TO STEP UP TO RIGHT THE WRONG!!!
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#124032 Review #124032 is a subjective opinion of poster.
After I paid for my items on line, the cashier went into my cart and took out my 2 yr old son's jacket shooked it infront of other clients and over checked my cart in a accusatory way. I complained to the manager she laughed. I sent a letter requesting...
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9 comments
Anonymous
#754237

I can see why you felt that you were profiled, and felt insulted. But you took it too far by "requesting that your money be reimbursed".

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#123977 Review #123977 is a subjective opinion of poster.

Lowes in Hancock, New York - I can not get any help

I purchased a washer and dryer in 12/06. I did not purchase the extended warrienty. It is now broke. I called the service center and the only number of the company that service's them can not get to me for 6 weeks. I called my local lowe's store vestal ny and I was informed that I had no other options. This is crazy. I did not think my washer would break in that little time. I paid a lot of money for this washer. If this is the kind of service that I am getting from purchasing appliances for your company I will not be doing it again. Thanks Sarah Geer
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#123874 Review #123874 is a subjective opinion of poster.
Loss
$1600
I have a 26 gal. Kobalt air compressor that I need a drive belt for the compressor. I called the 1-888-77LOWES that was on the compressor. they told me they did not service parts so they gave me another number, they gave me another number and after 3 hrs. and several...
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12 comments
Anonymous
#1139975

i had the same trouble try master tool repair or arkansas-ope.com you will have to look up kobalt sanborn part #007-0068 model#99007 sanborn is the want who make it

Review
#123641 Review #123641 is a subjective opinion of poster.
Loss
$200
1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver....
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2 comments
Anonymous
#1098579

http://hardwareflow.com/product/new-belt-after-market-007-0068-99007-vlk1582609-sanborn-22-gallon-air-compressor/They have the belt for $9.90.Unfortunately anything made in Ch...

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#123616 Review #123616 is a subjective opinion of poster.

Lowes in New Brunswick, New Jersey - Very rude, abusive, unprofessional, disrespecful delivery driver

1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver. Plus after the delivery, he has to get a signature of the customer. No such thing happened. He dumped the stuff at the wrong address. The driver refused to bring it to my house. 3. Yes, mistakes do happen...everybody makes a mistake but...my construction worker and his son had to pick the heavy stuff with their own hands from the wrong address and put it into their own truck themselves. The driver not only refused to bring it to my house, but did not even help moving the stuff...And now there may be even some items missing, which have to be figured out... and would let the company know, if so. This is just so unprofessional and disrespectful. 4. I do have to say that your salesperson 5. Yuri is a very respectful and a pleasant person.
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#123615 Review #123615 is a subjective opinion of poster.
Loss
$700