Lowes Reviews and Complaints
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Called the lowes store in lawton,ok this day
called the lawton stoe looking for a bathroom heater. no one answered for that dept. i hung up and called back later. still no answer. the spanish girl that answered the phone told me that they all on break- call back. i told her i would just call home depot and she replied - do it, that is fine with us. i did call home depot and they fixed me right up on the first call. your service personnel need some inservice. i love 45 miles from your store. i have to call before i drive down to get items. guess where i will call next time.
Lowes in Jonesboro, Arkansas - 2 out of 2 appliances not working right, also a vanity top cracked.
We purchased a range, dishwasher and a vanity that came with a sink,last year at Lowe's. We had a problem with the range immediately, with wide swings in oven temperature, took 2 repairs to get it right, now one of the burners isn't working and they told us it's out of warranty, up to us to repair. The dishwasher has a pump problem, it's noisy and rattles badly,up to us to repair. The vanity top cracked, our problem. All 3 are 15 months old. Don't shop Lowe's. They do not back up their products. A call produced hostility from the C.S. re, who told us that everything is over a year old and it's too bad all that happened. They suggested that we get our appliances repaired. No recommendation on what to do with the crack in the vanity top. They will not even offer to share the cost of repairs. Pretty sad for a store to treat customers like that.
Lowes in Los Angeles, California - Canceled my account without cause
I was a user of Lowe's project card untill a week ago. Without reason or cause on my part the account was closed.... I found it redundant considering the fact their business is so slow many of their employees are having to quit due to lack of work hours... Home Depot appreciates stupidity like that considering they pick up more business that way. I will pay off my small balance and move on none worse for the experience. I will gladly tell all about the treatment one recieves in doing business with such a business.... I guess some companies would be better off if the were out-sourced to another country. Merry Christmas and Happy New Year to all that read this......
Lowes in Reno, Nevada - Boycott Lowe's HIW underway !
I'm Pissed! I'm Pissed! I'm Pissed!, This company and it's corporate staff ( www.lowesceo.com )are a bunch of crooks, liars & cheaters . They lie & cheat too , too, I don't even know why. They aren't making any money.( firerobertniblock.com ) And they clearly have no respect or compassion for anyone ,no one or anything! Not even there own mothers( www.lowes-lawsuits.com ) These company SUCKS! I'm Pissed ! ( www.Lowes-Nightmare.com) So here it is. Boycott , Boycott , Boycott. Hit them where it hurts. Do not purchase from Lowe's! This is one thing we can do to make them listen, change, Maybe give a Dam! I'm pissed!
Lowes in Reno, Nevada - A $250.00 purchase ending up costing me over $250,000.00
Too keep it real simple. Bought from Lowe's. Problem occured. Trusted Lowe's too handle the situation in a professional matter. Worst mistake I ever made. These employees are trained to destroy evidence that my imp locate Lowe's in any wrong doing. This makes it virtually impossible to proves anything in a court of law. Lowe's is a very bad , bad , bad company. I would not shop there, If it was the last place on earth. After all my drama with Lowe's. The best I can say is Lowe's Sucks. For you Mr. Niblock. OI have this. www.lowesceo.com. You will not be able too hide the truth too much longer?????????????
Lowes in College Station, Texas - Has not delivered item ordered.
On 10/29/09 we placed an order at the Lowe's in Fremont, Ohio for 1 window plantation shutter for my mother's bathroom. The company measured the window on 10/30/09 and it was ordered because I was returning to Texas. We were told it would be delivered and installed on 11/17/09 so my sister spent the entire day at my mother's house waiting because my mother, Bernie Bender, is 96 years old and no one called or showed up. Three weeks later, with no word, they contacted Lowe's and was informed that a tentative delivery would be 12/21/09, almost 2 months after ordering it. I have always delt with Lowe's as apposed to Home Depot, both of which are available to all of us, but if this is the service we will get we sill stop purchasing from you which has been substantial in the past. We all felt that the employees at the Fremont store were very helpful and friendly but if this is the service my mother is receiving none of my family, which is scattered over Ohio, Minnesota and Texas will every use your stores again.
Lowes Jensen Beach, Fla
I went to lowes for a price on my cabinets. I had a list of cabinets that my contractor gave me. When I got there the guy in that dept. made an appointment with me for later that day as he was already working with someone and there was no one else there. When I got there later I had to wait an additonal 15 minutes. I told him I had a list and I also had the measurements but he didn't need them. He snatched the layout with the measurements out of my hand and said I'd rather do it this way. He still had not finished with the last person and had another employee help him finish that one. The other employee kept interrupting him to ask questions. I finally was able to ask him (bob w.) a question. He acted like he didn't hear a thing I said. I then said 'hello?' and nothing still. He then was asked a question by a third employee who was at another terminal helping someone else. He heard that question fine. I asked him another question. Again, ignored. Finally an old man waks by and asks where the men's room was. He heard 'that' fine and immedidetly answered him in great detail. I thought he was going to go hold the guys ##@# for him. I then asked yet another question and he ignored me again. I got up and walked out. I needed to buy 17 cabinets. Lowes lost my business forever. I have 2 homes and used to only do business with them. But this and other ignorant employee problems has soured me for good.
Lowes in Ocala, Florida - Pets in Shopping Carts
Why does the Zephyrhills FL management allow customers to bring in their pets and put them in shopping carts> The shopping carts are not cleaned after pets are allowed to ride in them. This is a health hazard when I place my child in the shopping cart behind a dog. Management needs to put up signs stating non service animals are not allowed in the store. I consider this a health risk to my child and myself. I have seen dogs walking with the owners and dog in the shopping carts some with blankets under them and some without. Why
Pissed off Lowes Customer
2006 I got a Lowes Credit card and faithfully have paid it even paying more than minimum needed. Recently I went to Lowes to purchase tile to finish the renovation on my bathroom. To my surprise my account had been closed by the company. The reason according to a letter I received 3 days later was Old credit issues. Why if that was the case why give me a card to begin with? At this point in time I will never ever set foot in a Lowes store and would highly advise others to do so also. Lowes lost a good customer and lots of business with me.
Lowes Hampton and Newport News store Sucks!!!
Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so the customer service called over to the only other store (the Hampton store) that had the vanity item#16691 to make sure that the one that they had was not broken and Bubu from the Hampton store said that he checked on the item and it was not broken. So we went over to that store to buy the item and bring it home. We got it home and opened it up and it is broken and the manufacture did not finish putting the items together. The drawers were not put together like they should have been. I then called to speak with the MOD from the Hampton store and spoke with Sherita @ 7:41pm on 11/14/09. She was a little rude but said that she would order another one but it would be 7-10 days before she could get it in the store but then they could not deliver it to me for free in exchange for the broken one. The is a bit of a pain in the butt since I have been trying to get these since 11/7/09 and this is the 3rd one that we have tried and no other store has any. It should be rushed ordered and delivered free to my house with a discount for my troubles. Then I called over to speak with the MOD from the Newport News store and spoke with Scott @7:52pm on 11/14/09 and he said that he could not order it until Tuesday and from that day it would be 7-10 days for the store to get it and that he could not rush order it, nor could he deliver it to my house for free or with any kind of discount for my troubles, nor could he sell us the display at a discounted price. This item is $476.10 and I have tried 3 different items and spoke with Johnathan Everman from the Newport News store who was also suppose to order a bathtub for us. But when I called 2 days later to double check if the item was in yet or not, I was told that the item was never ordered. That item #286051 which is $447.30, we bought it from the Hampton store on 11-11-09. This was done with Free delivery, thanks to Patty a Sales Manager at the Newport News store who arranged this to be done due to my troubles and it was delivered 11-13-09 and it is in ok shape but a soft pipe is kinked and can not be installed because of this. It will reduce water flow. I spent $2,037.61 from Lowes from both the Hampton store and the Newport News store and this is getting really old. I think that I should get a new bathtub delivered and double vanity delivered undamaged to my house for free and that I should get some kind of discount, because of the trouble. The bathtub may or may not leak due to the kink will not know for a fact until it is installed. The vanity is broke at the bottom right side where its cracked and the backing is not attached and the medal bars that the drawers are on, on the left hand side are bent and not attached. I would like someone to call me ASAP with a replacement with free delivery and or some kind of discount for the broken items.
Lowes Delivery Service
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