Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Lowes in College Station, Texas - Has not delivered item ordered.
On 10/29/09 we placed an order at the Lowe's in Fremont, Ohio for 1 window plantation shutter for my mother's bathroom. The company measured the window on 10/30/09 and it was ordered because I was returning to Texas. We were told it would be delivered and installed on 11/17/09 so my sister spent the entire day at my mother's house waiting because my mother, Bernie Bender, is 96 years old and no one called or showed up. Three weeks later, with no word, they contacted Lowe's and was informed that a tentative delivery would be 12/21/09, almost 2 months after ordering it. I have always delt with Lowe's as apposed to Home Depot, both of which are available to all of us, but if this is the service we will get we sill stop purchasing from you which has been substantial in the past. We all felt that the employees at the Fremont store were very helpful and friendly but if this is the service my mother is receiving none of my family, which is scattered over Ohio, Minnesota and Texas will every use your stores again.
Lowes Jensen Beach, Fla
I went to lowes for a price on my cabinets. I had a list of cabinets that my contractor gave me. When I got there the guy in that dept. made an appointment with me for later that day as he was already working with someone and there was no one else there. When I got there later I had to wait an additonal 15 minutes. I told him I had a list and I also had the measurements but he didn't need them. He snatched the layout with the measurements out of my hand and said I'd rather do it this way. He still had not finished with the last person and had another employee help him finish that one. The other employee kept interrupting him to ask questions. I finally was able to ask him (bob w.) a question. He acted like he didn't hear a thing I said. I then said 'hello?' and nothing still. He then was asked a question by a third employee who was at another terminal helping someone else. He heard that question fine. I asked him another question. Again, ignored. Finally an old man waks by and asks where the men's room was. He heard 'that' fine and immedidetly answered him in great detail. I thought he was going to go hold the guys ##@# for him. I then asked yet another question and he ignored me again. I got up and walked out. I needed to buy 17 cabinets. Lowes lost my business forever. I have 2 homes and used to only do business with them. But this and other ignorant employee problems has soured me for good.
Lowes in Ocala, Florida - Pets in Shopping Carts
Why does the Zephyrhills FL management allow customers to bring in their pets and put them in shopping carts> The shopping carts are not cleaned after pets are allowed to ride in them. This is a health hazard when I place my child in the shopping cart behind a dog. Management needs to put up signs stating non service animals are not allowed in the store. I consider this a health risk to my child and myself. I have seen dogs walking with the owners and dog in the shopping carts some with blankets under them and some without. Why
Pissed off Lowes Customer
2006 I got a Lowes Credit card and faithfully have paid it even paying more than minimum needed. Recently I went to Lowes to purchase tile to finish the renovation on my bathroom. To my surprise my account had been closed by the company. The reason according to a letter I received 3 days later was Old credit issues. Why if that was the case why give me a card to begin with? At this point in time I will never ever set foot in a Lowes store and would highly advise others to do so also. Lowes lost a good customer and lots of business with me.
Lowes Hampton and Newport News store Sucks!!!
Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so the customer service called over to the only other store (the Hampton store) that had the vanity item#16691 to make sure that the one that they had was not broken and Bubu from the Hampton store said that he checked on the item and it was not broken. So we went over to that store to buy the item and bring it home. We got it home and opened it up and it is broken and the manufacture did not finish putting the items together. The drawers were not put together like they should have been. I then called to speak with the MOD from the Hampton store and spoke with Sherita @ 7:41pm on 11/14/09. She was a little rude but said that she would order another one but it would be 7-10 days before she could get it in the store but then they could not deliver it to me for free in exchange for the broken one. The is a bit of a pain in the butt since I have been trying to get these since 11/7/09 and this is the 3rd one that we have tried and no other store has any. It should be rushed ordered and delivered free to my house with a discount for my troubles. Then I called over to speak with the MOD from the Newport News store and spoke with Scott @7:52pm on 11/14/09 and he said that he could not order it until Tuesday and from that day it would be 7-10 days for the store to get it and that he could not rush order it, nor could he deliver it to my house for free or with any kind of discount for my troubles, nor could he sell us the display at a discounted price. This item is $476.10 and I have tried 3 different items and spoke with Johnathan Everman from the Newport News store who was also suppose to order a bathtub for us. But when I called 2 days later to double check if the item was in yet or not, I was told that the item was never ordered. That item #286051 which is $447.30, we bought it from the Hampton store on 11-11-09. This was done with Free delivery, thanks to Patty a Sales Manager at the Newport News store who arranged this to be done due to my troubles and it was delivered 11-13-09 and it is in ok shape but a soft pipe is kinked and can not be installed because of this. It will reduce water flow. I spent $2,037.61 from Lowes from both the Hampton store and the Newport News store and this is getting really old. I think that I should get a new bathtub delivered and double vanity delivered undamaged to my house for free and that I should get some kind of discount, because of the trouble. The bathtub may or may not leak due to the kink will not know for a fact until it is installed. The vanity is broke at the bottom right side where its cracked and the backing is not attached and the medal bars that the drawers are on, on the left hand side are bent and not attached. I would like someone to call me ASAP with a replacement with free delivery and or some kind of discount for the broken items.
Lowes Delivery Service
Lowes in Missoula, Montana - Sold Textured Paint offered incorrect Roller..
Do not even bother with complaining at Lowes.com. Got no satifaction from Store Managemet @ Store #2277, when was recommended a roller for a special textured paint. Paint clumped, and when I returned and ask about the problem, the Team Leader in the paint dept. stated that the wrong roller was used and showed me what was to be used correctly. I complained to management at the store and got no assistance. You can only imagine what the clumped paint did to the wall of the new house I had just moved into. In a few words... Store Manager worthless, Team Leader Priceless.
Lowes in Phoenix, Arizona - Lowe's Consumer Card
I am extremely upset with the fact that my credit limit was lowered from $2500.00 to $1470.00 in less than 24 hours and without any notification or justification. I looked at my account online on Friday, November 6th and had over $1000.00 left to utilize. Went to make a $200.00 purchase on Saturday, November 7th and the card declined. I called to the credit service number and was told that the bank decided to lower ALL consumer credit card limits and that a letter will be sent in the mail explaining why. As I stated to the lady on the other line, my account has always been paid on time and have never gone into default. My account has ALWAYS been in good standing and it is unacceptable that my limit was lower due to the economy. I would understand if I had not been making payments on my account or if my account payments had been late on a continual basis, but that is not the case. I have done everything necessary to keep my account in good standing yet I'm being penalized with no explanation as to why. This is not only ridiculous, but completely unacceptable. I expect some answers and have not received any. If I would have ever thought this would have happened I would have NEVER reopened my consumer credit card with Lowe's, but rather would have opened an account at Home Depot or another store. I cannot believe the complete disregard to your customers and the lack on communication. I DO EXPECT A RESPONSE WITH SOME ANSWERS! And you can believe I will be posting this on the internet for other consumers to be aware of the games that are being played.
Lowes Credit Card
Lowes in Boston, Massachusetts - Valid check denied
On 10/31/09 , I recieved a home equity line of credit with a new check book to use. I Went to a Lowes store in my small home town. I spent 4 hours looking for several items (over 40 items). I wrote a check to cover the cost. Certegy Check Services uses a faulty profiling system to approve checks and nothing else. My $660.89 check was denied in front of my girlfriend several members of my comunity (that I know and go to church with), three employees of Lowes and a manager. I was made to feel like crook in front of everybody there. This kind of harassment is insulting, degrading, demoralizing and cruel. Does anyonbe realize how people talk in a small town. On sunday at church, a friend approached me and said he would pray for me for my check fraud problem. Now members of my church think I am a Convict. I am insanely angry with the way I am being treated because of negative profiling which is against my rights as an american citized. Certegy Check Services Inc. and inhumane organizations need to be put out of business for causing large problems with innocent people.
Lowes in Dallas, Texas - Fl manager should be fired!!
Shame on you for allowing a manager to fire the FL employee.!! Have you never read the 2nd Amendment to the Constitution? Who over-sees the hiring & training of your managers? These managers radiate their attitudes to their employees who unknowingly develop these same attitudes. I remember the opening of your first stores. My husband's club bought stock in a then "progessive" company. Each year seems to bring a decline to that company. Your stores now have a "junky" aspect. I will now, along w/ many, many others, drive on by to LOWES where there is no such problem.
Lowes in Anderson, Indiana - Wouldn't give money back
took copy of canceled check in, they still wouln't give money back, have made 2 trips, they got their money from my bank, took item back to store, they wouldn't give money back. Said had to wait 15 days. I took proff that they had their money by canceled check. They still wouldn't give money back. Not a good policy. With the price of gas, they expect people to make several trips, I don't know of another store that does this. If I didn't have prof that they had their money I could understand, but not with showing them the copy of canceled check. I will not shop there anymore. I will give my business to another store, and I will send a message to all my e-mail friends to not shop at Lowe's, and why.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?