Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Lowes does not honor their expensive warranty
I bought a pressure washer from lowes. They sold me a 3 yr warranty to cover any mechanical faliures. They didn't bother to mention that the warranty is void if machine is used for commercial use. Now that my machine needs repairs, Lowed is trying their best to wiggle out of their end of the deal. I paid $64.95 for the warranty and when I took my machine to the shop the shop charged me $35 for some simple repair but did not change the pump which was why I took it to the shop in the first place. Also their manager at Lowes pretended to really want to help me but conviently was currently out of loner machines so I was stuck in the wind to go dig out of savings to buy a new machine so that my business could function for the day. I will run an add in my local news paper and tell everyone I see if lowes does not fix my machine!
Lowes review in Hickory, North Carolina: While shopping at store on 01/08/2010 was discriminated against by Frank at Charlotte store
While shopping at location other workers called for help in Key Dept. once Frank arrived at dep[t. the other workers explained to him that I needed assistance with locating an item. Once Frank arrived at dept he states "SHE DON'T NEED MY HELP, at once time he proceeded to assistant a white customer who was in line behind me, never did Frank address me or look in my direction. Once he completed his transaction with her he walked away. I called the store manager and asked for the Home Office number she stated Lowe's had no home office.
Lowes review in Malta, Illinois: Is Staff challenged in some way?
When reading all of the negative posts concerning Lowe's as either a company, it's practices, or products, have you all noticed the by now all-too-insipid reply that Staff gives to each and every complaint? He ALWAYS just reponds with "Contact Lowe's CEO", NEVER gives an intelligent, in-depth reply to a customer's issue, whether it be insightful, thoughtful, or even humorous. Perhaps he is merely a disgruntled ex-employee who has issues, is perhaps slow, or cannot respond with an intelligent, honest reply. People look to this sight for help, not be directed to another website.
Lowes Drywall sucks it breaks and crumbles very easy. When you screw it into foundation is starts to break and crumble. I would not advise anyone to buy drywall from them. The service also sucked. They need to hire people that know what they are doing.I called them on the phone to tell them about what had happened to the drywall and they basically told me I was screwed out of the money for the drywall that should have never broke or crumbled. Lowes Employess are major ***. They lost me as a customer. I thought customers where always right boy was I wrong.....Again Lowes Sucks....
Lowes review in Oak Creek, Wisconsin: Refused to give me sevice
In regard to the disgusted door recipient at Lowe's, and their decision only to buy small items at the store. We here in Oak Creek Wi will never give our store another cent, including buying a bag of salt. In 2009 we purchased 2 Larson storm doors at the Lowe's in Franklin Wi. A short time later, we noticed that the striker plate on the rear door was bent. After a month of hassling, the installer came back and said "What happened", and proceeded to bend it back into place. One week later it had bent again, and this time it broke. The front door which has the same gauge of striker as in the back is beginning to bend. This door is little used, (UPS drop-offs, etc), and the plate, I am sure, would go the same route if this door received continuous use. After I told the people at the store that I thought the plate was too thin for the weight of the doors; they started the "˜BLAME' game. "Did someone try to break into your house??" , "Do you have these doors on windy sides of your house??" These are STORM doors aren't they??? My wife said "I guess the only solution is to have you take them off of our house." The doors are still under warranty, and the first payment hasn't been made. The last time we were at ACE hardware I had the broken plate in my pocket. I showed it to the Friendly Hardware Man. He said "This was holding a door closed?" He showed me the aftermarket plates they stocked, and were at least twice as thick as those on the Larson doors. It's getting cold here in Wisconsin, and the saga continues………..
I know there is a class action law suit against the maker of the composit decking but here is my question. Shouldn't Lowe's be suing them instead of the consumer? Lowe's bought the product and sold it to it's consumers. I was part of the suit, Lowes...
Lowes Internet Sales giving out customer information
I recently purchased a few items from Lowes Home improvement online sales and when I received My order I found that I was short two items ,which can happen from time to time however the disturbing part is that along with my invoice was a invoice from anoter customer's order with his address and american express payment method for his order ,upon contacting lowes online sales person (name was Chris ,would not give his last name)I was sent several generic emails stating that they would researchh my order and send me my order ,no mention of what they thought about the fact that I have received someone else's invoice with personal billing information on it.I have contacted this (Chris) in qoute custiomer service ,which is far from customer service he will not give a manager's or supervisors name to further this complaint ,Has anyone else had this type of issue with Lowes internet sales ,You might want to think about it before ordering from them and risking your personal information being sent to other customers.
Lowes review in Kansas City, Missouri: NonDelivery on Washer Dryer
We purchased a washer and dryer combo from Lowes. We were told that it would be delivered the next day. The following morning the delivery driver called for directions. We informed him to call before he arrived. When they didn't arrive between the 2PM-4PM time slot we called Lowes only to be informed that the driver had been to the house, knocked on the door and left a tag. We told the store manager that we were home waiting for the call. He rudely explained that the driver did what he was told to do and since we didn't answer the door, he left. We were then told that we may get the delivery the next day or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days and the manger would not set a new appointment we told him that we would just go to another store and purchase a washer and dryer and then get our refund from Lowes...his comment, "do what you have to, I don't care." We went this evening and purchased a better washer and dryer from Nebraska Furniture Mart for a lower price. When we went back to Lowe's to get a refund...no apology and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowes. We have a Home Depot down the street and too many other stores to shop from and refused to be treated so badly.
Dont ever get behind on your Lowes Project Card!
Do not EVER get a project card and lord help you if you lose your job and get behind. They will call you EVERY DAY including 8:30 on Saturdays and on SUNDAYS! They called about every day last week! Even if you have set up a payment plan with them; it does not matter. TIRED of the harassing phone calls! There ought to be a law about them calling me so much? Their statements are not up to date and you cannot even determine what your correct payment is. It does not help to complain to them about the starements either.
We bought a new door from Lowes-it leaked. We had one of their techs come out and check it, he said it was water running under a factory made adjustable strip, not installation fault. He adjusted it as best he could-but said would still leak a bit(on our brand new hardwood floor) also said he would make a report to the corporate offices. We called looking for satisfaction-since we bought defective product, they denied fault and claim. All they really denied was the rest of out lifetime in business, we just moved in and are in the middle of major renovations--none of which will involve their company's product. We will make sure to tell their competitors they have Lowe's shortsightedness to thank for all the business......
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?