Lowes Reviews and Complaints
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Lowes Floor Installation RipOff
Had a tile floor installed by Lowes and the installation was very bad. Lowes gave us a very hard time to fix the problem and after one year they refunded some of our money. Numerous tiles were not level, grout was not installed correct and some tiles are loose. Make sure you watch the workman or better, have a Home Inspector stop in a fews times to check up on them. If there are any problems have the home inspector write a report and make sure to take pictures. I thought by Lowes doing the Install I would get a very Professtional job, but the results were like I hired a Handyman and I payed double what a handyman would charge
Lowes in Austin, Texas - Free Deliver - Receive VISA Check Card NOT
I purchased a Whirlpool refrid from the Lowe's in SW Austin. The deal was to pay for deliver ($89.) but receive a VISA Check Card in that amt. as a refund. This is after sending in all the paperwork, etc. This purchase was 4/6/09 and after many (7+/-) phone and emails; still no Check Card. I will go to Home Depot in the future even though I like the Lowe's environment better...it's the principle. Bait and switch or just not very capable of follow thru on the administrative end of promotions. One person couldn't even find me in the system...
I parked my car around 7 o'clock in the morning and i came back to pick up my car back around 1 o'clock in afternoon. however my car was gone. I tried to look for the notice sticker or signs around the parking lot. but i could not find any signs of my car. therefore I went inside to the lowes and asked about the car. They said they called the towing service and took the car away without noticing me. There was no notice sticker nor call from them. I even left my phone number and name front of the car. I paid $130 to get my car back. We can not see the warning sign around the parking lot easily. Therefore I am trying to tell to those workers who works in building structures or people who needs to buy some stuff. I recommand to go to the Home depot. Because Lowes can tow your car away if you are not showing up about 4 hours. I am so disappointed. They got better customer services also we can see the parking warning signs easier than lowes. Lowes is so cheap that they will tow your car away without call or notice tag if you park your car for a while. Also Lowes is not really helpful to us. If our car broke down front of the Lowes, we can not park the car. Beacuse they will tow your car without noticing even if your car is broke. I truely recommand not to use lowes. They are so cheap and not helpful to us.
Lowes in Phoenix, Arizona - Low's
Recently I decided that for my husband's 31st birthday I would buy him a grill. I researched online, and found "the one" and it was only listed for sale at Lowes (at the time). Although they have horrific reviews I gave them a chance anyways...big mistake!!!!!!!!!! I purchased the grill and requested to have it assembled (on a Tuesday), On friday at 6pm (*** 4 days later ***) the grill was not assembled!!!!! I was furious! The manager tryied to make excuses that didnt make any sense and only offered that i take the display grill (which was poorly assembled, woobly, and all scratched and dirty) for a discount of $30.00... I didnt even get a courtesy call to let me know that it would be ready with a 24 hour notice...especially since they had FOUR days to put the grill together. They just dont care about their customers or business. a week later we purchased the SAME grill from Fry's Marketplace, for $100 less!!! and they assembled it for free :) go to frys!!!!!
We are having a very bad experience buying a carpet in Lowes, light a nightmare
We bought a carpet in Lowes in Mission Valley, California on Sept.15 and they said that in two weeks maximun we have the carpet installed, after many calls including the manager finally they said that maybe they are going to receive the carpet on October 13, they knew that we have an open house on October 10 that was the purpose of the adquisition of a new carpet, but they said that they can not do nothing, I don't know why we went to Lowes we had other bad experience 2 years ago, if we have Home Depot close why we went to Lowes, but we never go there to buy nothing there
Lowes in Atlanta, Georgia - They never fix wath they sell
BOSCH sucks washer didn't clean.I bought a washer&dryer to match normal right.I bought extended warrenty.Both needed fixed befor one year.My washer has been broke sence 5-25-08 they keep saying they are going to fix it.The laundry mat has made more than more than I paid for them all most.Every time I email them they say they neen some more enfo but they have been out and fixed them before so it just keeps breaking.You should see all the cracks in my dryer by the screws in the door.I'm to old for this ***
Lowes in Denver, Colorado - Lowe's 1 Day Appliance Delivery Promise = no go
We purchased a dryer on Thursday afternoon. We scheduled delivery for Friday morning between 8 and noon. Guess what, they never showed. I called them back after the delivery window and made arrangements for delivery this morning. We setup a specific window, since we work nights. They still haven't made it to our place. I called, they are "on their way." We are "the next delivery" (once they leave the store). The store is only about 10 minutes away from hour house, and it has been well oevr an hour. Next time, I will bring my truck and take it home myself.
Lowes in Kirkland, Washington - Lowe's 1 Day Appliance Delivery Promise is a SHAM
Lowe's advertises that they will install an appliance the next day. I am on day 8 and despite calling them several times I still do not have a date for the installation. It's also odd that JD Powers gives them a great rating yet JD Powers doesn't allow you to give them any feedback about Lowes (or any company for that matter). Did Lowes pay JD Powers for this rating? Both of these companies are liars and I will never do business with Lowes again nor will I ever pay any attention to JD Powers ratings. JD Powers is just another form of marketing that is bought and paid for.
Lowes kitchen installer ruined my floor. I ordered Shenandoah kitchen cabinets
I ordered Shenandoah kitchen cabinets and granite countertops totalling $20,000 from Lowes. I chose Lowed installation service at $2995 but when their installer came to measure and look at the job, she charged us an extra point, $299.50 because extra work would be involved in floor preparation. Day of installation, the cabinets were placed and leveled on TOP of the edge of our existing laminate flooring. I asked the installer to trim the flooring so that the base counters would rest on the concrete floor and not on the edge of the laminate. He told me that wasn't part of their service and it was standard procedure to set the cabinet on top of, or in this case, on the edge of the flooring. Trim would cover anything that might show. I was very concerned as I thought laminate floors needed expansion space. The Lowes installer, Dave, assured me this 'no problem' and 'done all the time'. Now, remember, I paid $299.50 extra for this installation. Within 6 weeks of the cabinet install, my beautiful laminate floors started to show signs of buckling. I wrote Lowes April llth for assistance in correcting the problem. I had Empire Today, my original floor installation company, come and look at the problem. Although they charged me $1800 to 'fix' what they could, the cabinets were firmly sunk into the laminate and firmly held the planks so that those trapped under the dabinet edge had to remain in place. So, $1800 of my own money was spent trying to fix the Lowe's installer's mess. Now it is September 27, 2009 and Lowes has been to 'look' at the problem 3 times but nothing has been done to date. I took time off work to meet with one of their floor specialists, Mark. He assured me that his report would be in their hands that very day. Of course 3 days later no one was 'available' when I dropped into the store. The Manager Chas and the Installation Manager TJ we 'out'. Two days later, no call from Lowes. I called again and was told by TJ that he needed someone to come out to the house and measure for replacement flooring but that no one was available. He said he'd call me back that very afternoon. Now 3 days later, still no call back. Lowes is giving me the the runaround!!! My floors are getting worse as the twisting planks are spreading ... first the kitchen, then the entranceway (encumbered by the peninsula) and now down the hallway. Pretty soon Lowes is going to have to replace my entire house flooring if they don't hurry. Incidentially, in case thous sounds petty, Empire Today was originally paid $9,000 for the job and then $1,800 for repairs, and the floors were beautiful before the Lowes installation disaster.
Lowes store manager DOM in Severn Maryland never took basic people skills trainning!He is rude and speaks down to people.He should be lucky to have a job! How does a person like Dom become a store manager? I had a problem with a very large kitchen and flooring install. Since he elected to NEVER return any of my several calls I had everything returned and took my money and went to Home Depot. I had the best service EVERY! There were several employees that had nothing good to say about Dom. I will never return to Lowes as long as that poor excuse for a manager is there, cause that tells me that they dont care about there customers anymore.
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