Lowes Reviews and Complaints
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Records Retention Department | Lowes review from Greensboro, North Carolina
After numerous emails and phone calls trying to obtain a receipt for a purchase over 1500.00 in 2006, I am getting nothing but the run around. I am trying to determine if there was an extended warranty purchased with the appliance. It was a gift, and I do not have the receipt. They asked for the same information so many times and then come back and say they need the very same information again. All I want is a copy of the receipt. It shouldn't be that difficult. Lowe's should hire people who finish high school, in my opinion.
Lowes lied to me
My wife checked at Lowes on the availability of an extension for a 21" sun tunnel and was told by that they were a special order item. She wanted to check with me before she ordered and was told that the order could be called in when she got home. Subsequently, I called the store to order the item and was told that Ken in millwork would call me within 1/2 hour to get all the pertinent info so that the extension could be ordered. This was about noon on May 1st (Saturday). On Sunday at about 9 AM I called Lowes and was told that the gentleman who was supposed to have called me would be at work at 1 PM. The person that I was talking to at that point took all the information needed to order the item and said that it was taken care of and I would be called when the item came in. I then talked to a store manager to see if he could find out why I had not been called the previous day. Some time after 1 PM when Ken came to work and called me to apologize for the missed communication and said he had mistakenly missdialed my number twice and left a message both times. Out of curiosity, I called the number that he said he had dialed and left the messages. The number was not even in service. I then again called the store manager to pass that bit of info on. I guess Ken lied to both he and I. The manager, of course has not had the courtesy or the guts to call about this situation. kbsj
Lowe's Power washer...2 uses and it's cooked! | Lowes review from Freeport, New York
Purchased a TF1600 Power washer last season from Lowe's. Used it 2x. Then stored it properly for the winter. Tried to use it today. it's totally cooked! Spoke to a CS rep that had a script. The script told me that the builtin powercord GFCI was shorted. After 2 uses? Yes she said. She sent me to their special website to buy the part. The site does not have the part available. So I called back...their phone message says that they are there 24 / 7 to help! Guess what - they are not. They said we're not here now...leave a message. I went back to the website and emailed their CS help dept. Do yourself a favor. go to homedepot or other. Good Luck Lowe's! Peter S.
Assoc. accosted me in parking lot | Lowes review from Edmond, Oklahoma
i put 2 shoe racks and a 4 inch spade shovel in my cart, went into lawn and garden to get some flowers, none inside so i go outside to find them. no flowers that i want, so i start to go inside and realized i didnt have my wallet. I was about 25 feet from my car so i pushed the basket toward my car and an assoc. came and told me he wanted my basket. i told him i was going about 15 feet to my car to get my wallet. he said he was taking the basket now and i could come back whenever. he took the basket and i went for my wallet. i came back in the store but didn't find the basket or the assoc. i went further into the store and found him and showed hime my wallet to which he said" i don't care". i asked him why he did that and he said i hadn't paid for the stuff. i asked him if he thought i was stealing to which he said "no". i asked what other reason he had for stopping me. he said none. then he said " i know what you do". i never got him to tell me what he meant by that. then i talked to an ops mgr. that said he would look into it. so far nothing has been said or done to follow up on this by Lowe's even though i made a formal complaint to the corporate office. i can assure you Lowe's has lost a customer that has purchased many large appliances from them and had carpet installation as well.
Another, no thats not the one on sale | Lowes review from Los Angeles, California
received a discount ad in mail, showed a white plastic toilet seat round,with another seat in writing that was elongated. We have round one's at our residence. Waited until ad as good on4-28-10, went in got round one, told OH, no round ones on sale, just elongated one. On page 4 of ad, picture and top portion show round and don"t say elongated, only 2nd or lower on does. Not first time Lowes ad were deseptive,I guess it may not be last unless someone files a complaint with DA's office about it. Ad had #511004 upper right. M Houghton
Blablabla | Lowes review from Buenos Aires, Capital District
Violation of Policy, Retaliation, violation of Civil Rights, Loss Prevention, Stock Market, etc. 1. How many Lowe's employee's are directed to call the AlertLine with a complaint? Do you know that the AlertLine is actually Lowe's AlertLine? 2. From everyone's understanding of the Employee Manual, is it acceptable for a RTM Clerk to date a vendor? 3. Is it acceptable for the HR Manger to work at Lowe's when her father works for Home Depot? 4. Does the manual also state a zero tolerance for safety and harassment? 5. Are there not "Whistleblower" laws protecting the employee? That's just a start. Comments from other employee's would be most appreciated. I'm being to feel like I don't understand the English language.
Lowes commercial accounts.......what a joke
I have worked with Lowes for 2 years now in Dothan, Al. I am their delivery driver for commercial sales. I have never seen in my life, the amount of neglect ever given to customers as this company does. Contractors are constantly giving me *** over late deliveries, wrong items ordered and damaged products. Nobody at any level in the store gives a *** about pulling orders for contractors. The commercial sales salesmen are supposed to pull the orders and get them ready for delivery. That rarely happens. If I ask for help from anyone ( my own associates ) I get told " Im to busy", but they'll stand around and bullschit all day, or play computer games. Management included. Bottom line is: I hate this job. And I urge all customers to take their business elsewhere. Lowes isnt worth it. They are like the Walmart of the DIY world............ jerks !
Lowes store employees commision going in big wigs pockets!!!!!!!
I am a current employee of lowes. I have extensive major appliance sales experience with various companies in commission based positions as like my current position. But what I have found out recently really disturbed me and may even be illegal. Competitors like SEARS pay their associates commission no matter what the selling price is, a flat 2-3% commission. The reason for that is because the manufacturer pays that commision back to SEARS or is negotiated with SEARS at point of mass inventory purchase. Either way that incentive is paid by the manufacturer. Lowes pays their Appliance associates an hourly rate plus these vendor paid "SPIFFS" of dollar amounts, amount set by the vendor, instead of 2-3%. Would you believe that LOWES has put a restriction on discounting where we lose our commission if we sell at more than 10% off. Yet they still submit these uneligible sales to the manufacturer to get paid the "SPIFF"! Where do these spiffs go of up to $80 an Appliance. Not to the employee who spent his hard working time with a customer who was going to buy from SEARS. But even though I saved the sale for LOWES I get scammed out of my commission because I had to go below a 10% discount to price match the competitors deal. What a freakin joke. Some CEO's bonus getting paid on my hard work! "FOR LOWES EMPLOYEES" U NO HOW TO GET PAID ON DISCOUNTED APPLIANCES. ON THE SHIFT F1 SCREEN UTILIZE THE PREPACKAGE PRICE OPTION AND ENTER IN THE DISCOUNTED PRICE WITHOUT DECIMALS!!!!!ONLY WORKS ON STOCK ITEM#S
Shoddy installation, Failure to correct | Lowes review from Reston, Virginia
Lowes installed new vinyl flooring in my kitchen and dining room, and new carpeting in two of my upstairs bed rooms and my hallway. The installer came three days late, claiming he had a funeral to go to. OK I can understand that, but he couldn't possibly have been their only installer. I had to take time of from work to be home for this installation. When he finally did show up, supposedly on the day his monther-in-law was buried. He rushed through the job, and got glue on the vinyl flooring in the both the kitchen and the dining room, and did not install the threshold between the two rooms. Nor was the metal triom installed at the doorways. The carpeting upstairs was cut crooked and the baseboards were not reinstalled, and the metal trims were not installed at the doorways. After many, many complaints, and finally going to the store and standing in the store and yelling at the top of my lungs, did I finally get someone out to inspect the job done by their "qualified" installer. The supervisor lamented about the terrible installation job done by the sub-contractor, assuring me he was NOT an employee of Lowes. As such they had no controll over their work, but Lowes stands behind their installation, so it would be fixed or replaced. It never was. That was in the year 2000. I have since sold that house and it is still not corrected. I would never use Lowes for installation for anything, not even a nail. I buy nothing there that costs more than $25.00 now. They got all the money they will ever get out of me. I now shop at HOME DEPOT! By the way this was the Lowes in Kingston, NY.
Lowes Unethical and Irresponsible
I have purchased a washing machine from Lowe's about a year ago and had bought the service plan along with the machine and the machine broke so i called up customer service to file a claim about my machine. They brought out a tech. to look at my machine and he said he had ordered parts. But after 3 months the parts had arrived and which i had to pay out of my pocket and the tech has charged me for the service out of my pocket. It has been 3 MONTHS since my machine failed and it is still unrepaired! I have a very busy day with a family and the tech has not keep his appointment times straight, i had an appointment with the tech at 5:45pm one day and i was prepared for him to come at 5:45 only but the tech called me at 11:00am saying that he would arrive in 30 min and he called while i was in college disturbing me from my work he has done the tech has done the same when i reschulded a week later and yet again he did not show so i called Lowes to get another tech but they still have not gotten me another tech. when i bought the machine service plan they told me it would take an average 3 days to fix my machine and it has been 3 months and they never told me that they would send just an tech that probably has no experience on servicing my machine and i excepted store service techs not random service tech that just barge in at whatever time they feel like that behave unprofessional with my home, my time and my machine. I want this issue resolved AT ONCE I've had enough and want my machine fixed i would like to continue being a Lowes customer but i can assure you i will not be if they handle issues this way.
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