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My Frigidaire refrigerator quit refrigerating. By the time I discovered this, I had lost all of the food in my freezer and refrigerator. I called the Lowe's Service Advantage number given to me by the local store in which I purchased the appliance. Could hardly...
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9 comments
Anonymous
#995420

This is a letter of complaint regarding my manufacture warranty under my LG appliance. This product was purchased in July/2014 with an additional warranty coverage plan.

On May 28, 2015 I called Lowes service and advantage 1-888-775-6937 to open a claim regarding my dishwasher, schedule a company service call. My appliance is making a high pitched whistling sound during the entire cycle when operating. I was given a scheduled date of Friday 06/05/15 with a company A.J. appliance service between the hours of 1-5:00pm.

On 06/05/15 at 12:30pm I get a phone call from a representative with Lowes service stating that the AJ appliance was cancelling my service call scheduled last minute. I had already left work thinking that I would need to be in the home between the hours of 1-5:00pm waiting for service person to arrive. I was told by the Lowes rep that AJ appliance was over booked and couldn’t make my scheduled appointment. The Lowes representative then gave me a reschedule appointment for Monday 06/08/15 between the hours of 1-5:00pm with a company called A.E.

appliance. I took this appointment missing more time off work. The technician arrived at 2:30pm, he was an older gentleman. He states that he heard the whistling sound when he first arrived at my home; put wasn’t able to hear it after awhile.

I’m still hearing the noise as I’m standing right next to the tech. I turned off my TV, turned off house fans trying to help this elderly man hear this high pitch sound that’s clearly coming from my appliance. The man then tells me to call the service rep back and schedule a different appointment with another tech that he has hearing issues and can’t hear the sound the dishwasher is making. The tech gave me a receipt of his visit.

The next day I called once again Lowes service line, explained what the tech had said to reschedule with another company that would be able to hear this high pitch sound this appliance is making. I’m given an appointment with A.J. appliance on Friday 06/12/15 1-5:00pm, the company was a no show!

I called the service number06/12/15 again asked to speak with a supervisor her name was Pam, I explained what was happening the cancelations last minute, no shows, sending a Tech to my home that is elderly and has a known hearing problem. The concern/complaint is written in my file as to why I’m requesting service a LOUD pitch whistling noise!

The issue I have here is that this product is still under manufacture warranty and is covered, which was paid for by ME the costumer.

This issue needs to be settled I am sending my complaint to LG services and to Lowes services. I have copies of all emails from Lowes confirming all scheduled or rescheduled appointments.

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Review
#135443 Review #135443 is a subjective opinion of poster.
Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off. Called disrtibutor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help. Called store Manager where we bought them, no...
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8 comments
Anonymous
#38278

Hey, SRB427, I guess you realized you were in a winless argument here. But like you said, you're 57, probably OD'd on the metamucil since last we spoke!! :grin

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#134680 Review #134680 is a subjective opinion of poster.
We added a 700 sqft addition to our home using over a dozen gallons of primer and Valspar paint from Lowe's. We painted the room, then installed the floor, thus giving the paint over a week to dry. One year later, we moved a chair that was in the corner, and it was...
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182 comments
Anonymous
#1267027

What's the deal with valspar paint leaving streaks a year later?

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Review
#134589 Review #134589 is a subjective opinion of poster.
Loss
$300
2 years ago I had Lowe's install a pvc fence. They would not let me have a picture of the drawing. They only ordered for 3 sides because one side was my neighbors wood fence and we told them several times we were not tying onto theirs-ours was all white. The...
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3 comments
Anonymous
#235473

I work in the tax industry, yes employeers receive tax credit for hiring ex-felons, cash welfare, adfc, and vets. It is the governments way of turning that "ex" into a productive person in society and making tax money off of them rather than paying for their benifits or reoccuring crimes. MANY employeers will choose to hire a person just for this credit, which is pretty large. In my experience, grocery store take the most advantage of the ex offender credit because they tend to get just enough work hours completed to qualify for the credit before they quit or are fired.

Get an edication before you post ignorant comments.

As for the fencing, you need to file the incident with the Better Business Bureau. They will open a claim and most businesses will handle the matter quickly because they dont want a negative report on their business file.

Sorry for your poor experience, our Lowes has done work at my business and home and has gret themselves and their contracted partners have been very professional.

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Review
#134558 Review #134558 is a subjective opinion of poster.
Loss
$4500
I bought a Bosch dishwasher on Aug. 29 from Lowe's #553 in Pottsville, PA. The salesman, Robert Longenberger, told me they had 36 units in stock at the distribution center and they would deliver the next day. Later that afternoon, the store called and told me it...
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3 comments
Anonymous
#776548

follow up to original post

-- after another 2 weeks of "oh, we'll have it to you in a couple of days" -- I finally went to Sears, bought the same DW (for about $150 LESS), and it was in my kitchen 2 days later. I went to Lowe's to get my money back -- note that this took OVER A MONTH -- and ONLY THEN, they told me, "oh, that's a special order dishwasher, we don't have them in stock." If Mr.

Longenberger would had TOLD ME THE TRUTH the first time, it would have saved everybody a lot of aggravation.

@Lowes employee: 1. I paid for delivery AND installation. 2.

Maybe your store is great. It's not in my area. And the people at The Home Depot half a mile away from the local Lowe's (note the correct spelling of the company name) DO go out of their way to please their customers.

@Anonymous: The First Amendment does entitle me to bash Lowe's as a company, just as it guarantees you the right to whine about me doing so. If they are that overwhelmed with delivery orders -- and knowing both the area and the economy, I seriously doubt it -- they need to hire more delivery drivers.

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Review
#134483 Review #134483 is a subjective opinion of poster.
Loss
$698
My husband and I had a disappointing experience at Lowe’s store #1555 (2800 120th Street Hawthorne, California 90250). It all started at the beginning of May of this year. My husband and I decided to remodel our kitchen and wanted to get the cabinets, flooring,...
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7 comments
Anonymous
#97826

After reading most of the Invalid complaints on this site..I actually found one that is valid. I work for lowes and I feel your pain...the way that the salesperson handled the entire situation was very unprofessional..especially knowing that you only order after the installers measure..That's the same for any of our departments.

I am so Sorry for your inconvenience. :sigh

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Review
#134431 Review #134431 is a subjective opinion of poster.
Loss
$15
We know your not into a christian store,because you post PISSED consumers and We like to know you talk to your children this way the complaint again is the store in Kokomo. The counter (5) colleges all the GIRLS and gang up when the customer wants to check out. The...
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7 comments
Anonymous
#101051

I love Big ***

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#134424 Review #134424 is a subjective opinion of poster.

Lowes in Pennsauken Township, New Jersey - Would not exchang brand new refridgerator for upgrade

lowes would not exchange a brand new refridgerator that i purchased there for a upgrade.not happy with refridgerator wanted a larger one the first couple of weeks i had it.was told if i upgraded,would be able to get different one than was refused.am still unhappy with it and have tried to sell it to no avail. will not buy another appliance from them,also bought a stove and microwave at thesame time and 10 interior doors. very unhappy with appliance manager in milville,n.j. store.am still looking to buy a different fridge probably at sears.
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1 comment
Anonymous
#32839

When you came into the Lowe's store, you were given NEW APPLIANCES, not some returns that someone decided they did not want after their "newness" wore off! In our store, there are indeed customers we have REFUSED to sell appliances to for this reason, they are "Red flagged" as customers who ALWAYS return whatever it is they buy.

Even our sales manager and store manager has refused certain customers.

After all, who wants a stockroom full of used appliances no one else will buy? No retailer does this to my knowledge, for good reason.

Review
#134394 Review #134394 is a subjective opinion of poster.
Loss
$1000

Lowes in Warwick, New York - Delivered 2 out of 3. No stock.

I purchased 3 appliances from the Lowes in Newburgh NY and when it was delivered, i got 2. When asked where the 3rd one was the delivery guy said it was out of stock. Mean while when i bought it there were plenty. 2 weeks later im here still waiting for them to redeliver it. Trying to get help from the Lowes store where i bought it is a nightmare by phone. Customer svc is total *** by by all means.They call you but only do it to cover there own ***.Get in touch with their corporate office and *** to ***, Never ever again. Newburgh,NY. Recomend taking the item with you if small enough.
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Review
#133804 Review #133804 is a subjective opinion of poster.
Loss
$300
I worked at Lowes in Hanover Pa. and I discovered what the Manager was doing and I caught the man picking up the appliances that Lowes said were damaged. Most were all Ok and this other company sold the appliances. I also caught another employee stealing items out thru...
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5 comments
Anonymous
#154317

You're an ***. I work at the Lowes in Hanover and I have never heard of anything "crooked" being done by any of the managers.

I've been there more than 3 years. Corey's pretty cool and he's done his job better than most would as far as I have seen.

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Review
#133616 Review #133616 is a subjective opinion of poster.
Loss
$500