Latest review first
Lowes in Marrero, Louisiana - Heading of this category is offensive to me
could the company not find another word or words for customer compliants. Vocabulary should not be so limited and to have to resort to using the slang that i would not use nor allow my childrent ouse. I am dissapointed in Lowe's. I was not aware this slang was used until I happened on the sight. I was etremly surprised and disappointed with Lowe's and I will have to think about my continuing shopping at Low's. this l00 word stuff is also insane as a person need not use many words to make a point. You ever came up the the slang word as well as the l00 word limit should rethink both.
Lowes Customer Service Stinks...
We bought a tool box from Lowes 3 wks prior 2 xmas & was told by a lowe's associate that if in the next couple of wks the price went down, we could come back and recieve the discount in the form of a refund. It went on sale, I went back for the refund, the returns clerk refunded the entire amount back to my card and then tried to make me pay for the tool box again at the so called disc. price which was actually higher than what we orginally bought it for. Well the refunded transaction didnt take place immediately as this was a Sunday and of course my card was declining as it was close to xmas and I just didnt have a spare 600 floating in my acct. They told me I had to bring the tool box back or pay for it somehow. We already had the box 3 wks! I just wanted the 10% discount refunded to me. It was awful, we ended up writing a check that bounced because Lowes put it thru before the refund transaction posted.
Lowes in Woodbridge, Connecticut - Discounts
Hello everyone. Basically any customer can return anything at will. The Lowe's Computers at the Lowe's stores flash on their screens NO HASTLE RETURNS. If the manager refuses to take back the return then ask for the corp number and call and state You have personally seen the no hustle return policy flash on the Lowe's computers. Remember the Wallingford Lowe's is called the return store for a reason. They take everything back and ask to speak to Jim previs if they will not take back your return. This store takes back all special orders even months later or will do disconts weeks and months later if you are not satisfied with you product, just keep comming back with a new complaint and they will continue to give more disocunts.
Lowes Cancels my credit card
You know after a number of years of buying at Lowes that ended over Christmas when they cut my card. They said for two late summer payments, I say it is because I continually paid my card and only a 48 dollar balance. I have always paid my card and never missed a payment, late yes, twice. After Thousands they cut my credit, despite a 100% credit rating from the credit service they say did me in. They have lost my business and everyone I can tell. Home Depot here I come, and nevr again to lowes for anything. This is not way to treat customers, especially good ones. Then they have the gall to say, We appreciate your businees. How patronizing can they be. What a Joke.
Lowes in Poway, California - Lowe's Refuses to Honor Extended Warranty!
Another "Do Not Use Lowe's Extended Warranty Plan" complaint because Lowe' refuses to honor it. I have been trying to have my Samsung front load washer repaired since last JULY. La Mesa, CA Appliance has been to my house numerous times and cannot repair it. La Mesa Appliance told me more than once to "bolt the washer to the floor", which voids the warranty. I am still in the process of getting this resolved. Lowe's must not pay fair market appliance repair because their vendors (La Mesa Appliance) treat the customers/consumers horribly. I am just beginning my process of the paper trail. I will be contacting the BBB, Lowe's Corp. Office, etc.
Lowes in Findlay, Ohio - Service at the checkout
I read the letter from the fella in Colorado concerning the "long lines" at the checkout. Is this the only place he shops? ( Considering the times we're in) help is shorthanded everywhere. there is always one person who isn't happy about the way things are run. i work at one of these store in another state.. our policy is to get people checked out as quick as we can. there are employees who b/c of policy cannot run the register. don't know the story concerning this particular store but don't judge all stores by yours...
Want credit card from lowes in florida.i;m canadian
I applied for a credit card at Lowes in MELLBOURNE florida AT THERE STORE ON 192,,on jan 6 -2009,but was refuse because of my canadian social insurance number,they said they couldnt get it in the computor . I dont understand since I had no problem getting one from Home Depot ,6 months ago here in melbourne florida .what is the problem with there COMPUTOR SYSTOM ,that they cant process my application.they are loosing a good customer ?????????????? Hope you can find the answer for me .THANK YOU, HOPE YOU CAN HELP ME WITH THIS. Sincerely , FROM FLORIDA Anna Lee
Lowes in Colorado Springs, Colorado - Continually wait far too long at checkout!!
I shop at the Lowe's store on Powers Blvd. in Colorado Springs, Colorado. Almost every time I shop I have to wait far too long at the checkout. At times there are employees huddled in small groups laughing and goofing off while the customers stand and wait. I know there are "self check out lanes", which I choose not to use. I'm at the point of finding somewhere else to shop if I have to put up with this much longer. I would think that your managers could see this and correct it. Thanks - John Kimmel 3850 Happy Jack Dr. Colorado Springs, CO 80922
Lowes will not repair/reimburse repair costs for delivery damage
This involves the Reno, NV Lowes. We recently moved to Reno last year, and the house we rented needed a fridge. So we purchased a 21 CF Fridge from Lowes on 7/1/07 to be delivered the following week. The delivery crew as nice enough, but when they brought it in the misjudged the turn to the Kitchen and the guy put his hand through the corner of the wall. He was ok (scraped up), and told me to contact Lowes that they would pay for repair. The damage left *** in the drywall, warped metal on the rounded corner so it bulged out at the site of impact and of course the paint & texture was wrecked. I contacted Lowes the same day was given to a "manager" named Jodi. She was out the day of the accident but called me the next day, and arranged to come out the morning after that (2 days after the incident) to verify the damage and took pictures with her camera phone. She saw the damage and told me that I would need to get it fixed and Lowes would reimburse me. I asked for a recommendation, but this lady told me she could not give me one but to use one of the laborers working on the new home developments and just bring the receipt in to the store. After not being able to find a licensed individual to fix the wall and no further assistance from Lowes for 3 months even though we inquired about any paperwork, etc that might need to be filled out and being told there was none. We also own parrots, and have to be mindful of fumes from the paint, etc (at the time of the accident the birds were not yet with us so if it could have been repaired then it would have been better if Lowes had been cooperative). Fast forward to earlier this month, we are moving and gave notice to the landlord, which means that we had to get the wall fixed. Saw an ad on tv for a licensed handyman - he came out last week saw the damage and fixed it the next day for a total cost $250 for materials and labor. I contacted Lowes and brought the receipt in to the store that afternoon. They took a copy of the receipt, my phone number, and said the "manager" would contact me when they came in the next day. Next day came without contact - so I stopped at the store. I had to ask the customer service area to find someone, and they found me Carol, who claimed to be the only female manager at the store for the past several years and that Jodi was in installation but not a manager. She had gotten the receipt and claimed to have tried to call me but no one answered (I checked my messages later and Caller ID but there was no call ever made). She didn't seem to believe my story and was very condescending (called me sweetheart and honey several times) saying that I needed to find my paperwork, etc because she would have to try to find it and that would take a few days if she did it. Just as she was blowing me off, Jodi happened to walk by and acknowledged that she remembered me and even described the home to Carol. Carol then told me that I still needed to get her my receipt so she could prove I was a customer and they could find my claim, even though Jodi told her no claim was ever opened. After the holiday last week, I went through my files and found the receipt. I called Carol this morning, and gave her the invoice number, which she claimed did not come up in the system. So I had to drive to the store to give her the receipt so she could make a copy. She started giving me the runaround that the cost of the fix was higher than Lowes would pay and that I would need to give them the amount I would be willing to take upfront to expedite my claim. Then she asked me for the receipt for the repair, which I didn't have on me at the time (it's in my husband's car which is in the shop). I told her she had a copy already, and then she told me that they had sent it on to the claim section to see if I had a claim open and that it was gone. She told me to go home and get my receipt for the repair after filling out the claim paperwork and said she would not send it in. She also tried to say at the claim was just for damage to the drywall, which was not the case and I had to correct her. Getting fed up with the runaround from Carol, I called Lowes Customer Care number, and they informed me that she is just an administrator not a manager. The manager is Mike, who has never spoken with me. They also told me that I don't have to give a lower number that I'm willing to take to expedite my claim and that the investigation would have to run its course before they contact me about money. Essentially, after over a year of this, the Reno Lowes has behaved in bad faith by misleading me, lying to me several times, and refusing to do any work to set things right all to get out of filing a claim and having it on their record. They're employees are liars and will not allow you to speak to management at all and pretend to be management rather than have you speak to one. Beware of this store and its employees.
Lowes in Atlanta, Georgia - Christian Employee Fired for Wearing Religious Pin
I shop at Lowes on a regular basis, but Home Depot is directly across the street. I am out raged that the Lowe's location in Tennessee, fired its employee for wearing a religious pin, which I saw on the news tonight. She has the right to wear the pin and show her love for Christ, just as the customer who complained has the right to feel the way she/he does. I will take my business to another store and hope that others will as well. I will tell everyone I know what happened to this woman. Pissed in Prattville, AL.
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