Lowes Reviews and Complaints
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Lowes review in Phoenix, Arizona: Low's
Recently I decided that for my husband's 31st birthday I would buy him a grill. I researched online, and found "the one" and it was only listed for sale at Lowes (at the time). Although they have horrific reviews I gave them a chance anyways...big mistake!!!!!!!!!! I purchased the grill and requested to have it assembled (on a Tuesday), On friday at 6pm (*** 4 days later ***) the grill was not assembled!!!!! I was furious! The manager tryied to make excuses that didnt make any sense and only offered that i take the display grill (which was poorly assembled, woobly, and all scratched and dirty) for a discount of $30.00... I didnt even get a courtesy call to let me know that it would be ready with a 24 hour notice...especially since they had FOUR days to put the grill together. They just dont care about their customers or business. a week later we purchased the SAME grill from Fry's Marketplace, for $100 less!!! and they assembled it for free :) go to frys!!!!!
We are having a very bad experience buying a carpet in Lowes, light a nightmare
We bought a carpet in Lowes in Mission Valley, California on Sept.15 and they said that in two weeks maximun we have the carpet installed, after many calls including the manager finally they said that maybe they are going to receive the carpet on October 13, they knew that we have an open house on October 10 that was the purpose of the adquisition of a new carpet, but they said that they can not do nothing, I don't know why we went to Lowes we had other bad experience 2 years ago, if we have Home Depot close why we went to Lowes, but we never go there to buy nothing there
Lowes review in Atlanta, Georgia: They never fix wath they sell
BOSCH sucks washer didn't clean.I bought a washer&dryer to match normal right.I bought extended warrenty.Both needed fixed befor one year.My washer has been broke sence 5-25-08 they keep saying they are going to fix it.The laundry mat has made more than more than I paid for them all most.Every time I email them they say they neen some more enfo but they have been out and fixed them before so it just keeps breaking.You should see all the cracks in my dryer by the screws in the door.I'm to old for this ***
Lowes review in Denver, Colorado: Lowe's 1 Day Appliance Delivery Promise = no go
We purchased a dryer on Thursday afternoon. We scheduled delivery for Friday morning between 8 and noon. Guess what, they never showed. I called them back after the delivery window and made arrangements for delivery this morning. We setup a specific window, since we work nights. They still haven't made it to our place. I called, they are "on their way." We are "the next delivery" (once they leave the store). The store is only about 10 minutes away from hour house, and it has been well oevr an hour. Next time, I will bring my truck and take it home myself.
Lowes review in Kirkland, Washington: Lowe's 1 Day Appliance Delivery Promise is a SHAM
Lowe's advertises that they will install an appliance the next day. I am on day 8 and despite calling them several times I still do not have a date for the installation. It's also odd that JD Powers gives them a great rating yet JD Powers doesn't allow you to give them any feedback about Lowes (or any company for that matter). Did Lowes pay JD Powers for this rating? Both of these companies are liars and I will never do business with Lowes again nor will I ever pay any attention to JD Powers ratings. JD Powers is just another form of marketing that is bought and paid for.
Lowes kitchen installer ruined my floor. I ordered Shenandoah kitchen cabinets
I ordered Shenandoah kitchen cabinets and granite countertops totalling $20,000 from Lowes. I chose Lowed installation service at $2995 but when their installer came to measure and look at the job, she charged us an extra point, $299.50 because extra work would be involved in floor preparation. Day of installation, the cabinets were placed and leveled on TOP of the edge of our existing laminate flooring. I asked the installer to trim the flooring so that the base counters would rest on the concrete floor and not on the edge of the laminate. He told me that wasn't part of their service and it was standard procedure to set the cabinet on top of, or in this case, on the edge of the flooring. Trim would cover anything that might show. I was very concerned as I thought laminate floors needed expansion space. The Lowes installer, Dave, assured me this 'no problem' and 'done all the time'. Now, remember, I paid $299.50 extra for this installation. Within 6 weeks of the cabinet install, my beautiful laminate floors started to show signs of buckling. I wrote Lowes April llth for assistance in correcting the problem. I had Empire Today, my original floor installation company, come and look at the problem. Although they charged me $1800 to 'fix' what they could, the cabinets were firmly sunk into the laminate and firmly held the planks so that those trapped under the dabinet edge had to remain in place. So, $1800 of my own money was spent trying to fix the Lowe's installer's mess. Now it is September 27, 2009 and Lowes has been to 'look' at the problem 3 times but nothing has been done to date. I took time off work to meet with one of their floor specialists, Mark. He assured me that his report would be in their hands that very day. Of course 3 days later no one was 'available' when I dropped into the store. The Manager Chas and the Installation Manager TJ we 'out'. Two days later, no call from Lowes. I called again and was told by TJ that he needed someone to come out to the house and measure for replacement flooring but that no one was available. He said he'd call me back that very afternoon. Now 3 days later, still no call back. Lowes is giving me the the runaround!!! My floors are getting worse as the twisting planks are spreading ... first the kitchen, then the entranceway (encumbered by the peninsula) and now down the hallway. Pretty soon Lowes is going to have to replace my entire house flooring if they don't hurry. Incidentially, in case thous sounds petty, Empire Today was originally paid $9,000 for the job and then $1,800 for repairs, and the floors were beautiful before the Lowes installation disaster.
Lowes store manager DOM in Severn Maryland never took basic people skills trainning!He is rude and speaks down to people.He should be lucky to have a job! How does a person like Dom become a store manager? I had a problem with a very large kitchen and flooring install. Since he elected to NEVER return any of my several calls I had everything returned and took my money and went to Home Depot. I had the best service EVERY! There were several employees that had nothing good to say about Dom. I will never return to Lowes as long as that poor excuse for a manager is there, cause that tells me that they dont care about there customers anymore.
Lowes review in Reno, Nevada: Lowe's continues to bully their way on the Internet
Lowe's shuts down "lowesceo" on Twitter. They continue to try to silence previous costumer that have had very bad or horrible experiences at Lowe's They use very high paid attorneys, maybe even pay off judges. Robert Niblock is most liky is using his back stage pass, too kiss some *** at a nascar race today. He just needs too remember. he is on the hot seat. things will eventually catch up with Lowes. They can't keep all of there secrets forever. It will catch up with them. Don't shop at Lowes. Trust me. goto www.lowesceo.com
Lowes review in Alexandria, Virginia: Water Ace
17 Sept. 2009 Water Ace Pump Company1101 Myers ParkwayAshland, Ohio 44805-19691-800-942-3343www.waterace.com Lowe's Home Centers, Inc.1520 Rt. 38, Bldg. 10Lumberton, NJ 08048609-518-7680www.lowes.com/feedback Store Code: 15750-91509-18734 To whom it may concern: On Saturday 19 Jan. 2008 I went to Lowe's Mt Holly, NJ & bought a Water Ace Model R5V Â½ HP Sump Pump with a 5-year warranty.On Saturday 12 Sep.2009 I returned home @ 2300 hrs to find my basement flooded. The sump pump stopped working.On Sunday 13 Sep. 2009, I returned to Lowe's to get another pump and bought a Water Ace Model R50VLT. I woke up Sunday Morning 12 hours after installing this pump only to find the basement flooded again. I checked the float and manually lowered it and then left it rise to the switch and the pump started pumping once again. I watched it do this for 5 consecutive 15-second cycles and then the 6th time the pump clicked in as before & ran, but would not pump out the water. (Also noted was a stream of water exiting the pump near the outlet. It looked like a hairline crack in the housing.) I went though the manual resetting the float again & the pump did the same thing. I laid on the wet floor for about 2 hours doing this over and over to lower the water table. I had to repeat this several more times during the day & into the evening to keep the basement free from water.While on break at work I called Water Ace & talked with a gentleman named Ron & he said I should return both pumps to Lowe's and gave me # 200-801 for the R5V pump. When I got home from work on Monday 14 Sept. 2009, it was flooded again. I repeated the manually lowering and raising the float to get it started and then it worked once again for a few cycles & then just turned on without pumping any water as it has been doing since Sunday.On Tuesday 15 Sept 2009 I went to Lowe's with both pumps but I Didi't have the receipt for the R5V pump with me as it was at home with my income tax file. (With all the water coming into the basement, I didn't take time to search for the receipt as in the past Lowe's was able to find my purchase on their computer.) I gave them the date and Model number but they said that they could not find it in the system as the SKU changed. The Zone Manager Josh would not give me his last name as I said that I would be in contact with Lowe's Corporate office. I exchanged the R50VLT pump & went back home.Walked through the now flooded basement again and installed the R50VLT pump. Turned it on and it started pumping right away. After about 10 minutes the water was back in the sump pump well and it shut off until it filled up and it kicked back on. This happened for about 7 times and then it turned on & failed to pump the water until I manually lowered the float and raised it in order for the pump to start pumping again.This went through the 15-second cycles for about seven times and then stopped again.Also to be noted here that the pump would actually sound like it was pumping water after the 7th cycle, but only was circulating water in the pump well with some exiting the anti air lock port. This continual running with adds to my electric bill for the last 5 days. It was at this time that the thought came to me to check the box to see where this pump was manufactured. When I read Made in China, I really got ticked off! I'm sick and tired of having so many things made in China. I would not have bought this pump to start with had I checked where it was made, but for the fact that I was in Lowe's & needed a pump right away. I want you to know that I lost a lot of our things in the basement because of the pump failure; lost a lot of hours changing out the pumps & trying to get them to work properly; time in traveling back & forth to Lowe's as well as money spent on gas for my car. Now I know that it doesn't take a rocket scientist to change a sump pump. It is just a matter of connecting a hose & plugging in. However I do want you to know a little about me.I served 20 years active U.S. Air Force & 10 years Inactive Reserve as a Jet Engine Technician & later as a C-141 Starlifter Aircraft Flight Engineer, Also ram my own Home Improvement business for a few years and I'm a Real Estate Investor with a few properties that I maintain. I'm also employed on Fort Dix, NJ as part of the ISO 9000 Quality Team, working with the Electronic Shop; Weapon Shop & the Vehicle Maintenance Shops for the vehicles used in training and deploying with the Army, Air Force and Navy. Needless to say, I'm very familiar with all kinds of pumps and switches.With that I can only say that the Water Ace Pumps are of poor quality. I would suggest that you get rid of this Chinese made junk and BUY AMERICAN!
Lowes of E. Albuquerque let me down.
This was a horrible experience. I ordered blinds for my whole house, was told 3 week process. Blinds were ordered wrong, replacement was supposedly placed on rush order. A week later found out the re-order never happened. Had to wait another 2 weeks. Then only one set of blinds came in, found out the other set was never ordered. A month and a half later and Im still waiting for my blinds. Ive spoken with associates, Sales Manager and Assistant Store Manager and only received one apology. Never offered temporary blinds. The most they could do for me was tell me I have to wait for the blinds to come in. They have been paid in full since the day I ordered them. The most horrible experience Ive had while making home improvements. I should have gone with Home Depot or someone else local. Done with Lowes.
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