Latest review first
Lowes in Mission Viejo, California - Fiasco regarding dishwasher purchase
too many mishaps, starting with 'drop order' with their computer system, and subsequent visits back to correct it, and further mistakes. install appointment debacles followed. when i asked for refund, they couldn't process my order because it was still in limbo in their IT system. have never experienced something like this. i wanted to give them my business and more down the line for further remodelling of my home. i have owned several small businesses, and have never seen anything like this. haven't elaborated on the 'further mistakes' and responses because it would take too much of your time.
Lowes in Reston, Virginia - Home Depot Berh Paint rebate a joke. Would not honor rebate!!
I purchased Behr paint on Aug. 28, 2008 and was told I would receive $20.00 for each bucket and $5.00 for each pail and could submit claim online. Could never get entered online and called to be told I had missed the deadline. Since Aug. 28, I have purchased over $1,000. in additional paint and materials from Home Depot, but I can assure you it will the last dollar I spend at this store. In addition, the paint was inferior and would not cover white over white. Purchased paint from Lowes and it did a great job.
Lowes in Dallas, Texas - Window Install
I had the Lowes person come out and price 10 out of the 15 windows in our house. We signed the contract. Then the person called back after we signed stating that 2 windows would have to be picture windows and wanted to know if that was ok, I said yes. Then when I asked about the price difference they said they would not change the price. In fact he said he under charged me so I am getting a deal anyway, That was around Jan 9, 2008. The windows were installed on March 14, 2008. I had to keep on them to order the windows and I was managing the project I paid them to do. Then there was warranty issues 4 windows had damage. The final window was repaired on Sept 29th. Now on October 17th I get a certified letter and it was the permit. They did not even pull it until October 8th, 2008. I cannot get the other windows installed until they close this one out. I have called Lowes corp office and did not even get a return phone call. I used there website and they say they will call in 2 days. Still nothing!! All this year we have bought appliances at Lowes and they have been very good about that. But the whole Window issue is driving me nuts. The people at Lowes Exterior Solutions just do not care.
Lowes in Tellico Plains, Tennessee - Sold my refrigerator to another customer after my 3rd trip to pick it up
I found a refrigerator on sale at Lowes in Athens Tn. Sunday. Spoke with Mgr David to come pick it up Monday with my truck. Had 20% off coupon, which I showed to Customer Service Lady and asked if I could use it towards the purchase. She said yes, sure can! I was elated. Sent My husband Monday mng with check and coupon to pick up my refrigerator. David was out until next day. Would not let us pay for it using coupon, have to wait for David to approve. We told saleslady would be back next morning to get it when David was there.(My name was placed on refrigerator) Next morning went to pick up, I was greeted by saleslady whom I told I was there again to pick up my refrigerator. She told me another associate had removed my name and sold it to someone else. She said she told him what was going on with the refrigerator, but he removed my name and sold it to someone else. Devastated,I asked to speak with a Manager, hoping for some resolution after 3- 70 mile trips to Athens. Wouldn't you know I got "Manager" Larry. What a joke! He was very RUDE, CRUDE, and very uncaring. Did not offer any help, or consolation. I spend thousands of dollars at Lowes annually as a Contractor, But I will NEVER SPEND ANOTHER PENNY AT LOWES!! HOME DEPOT WILL GET ALL OF MY BUSINESS FROM NOW ON.
the lowes I am writing about is the rock hill store they are so incompetant, I refuse to back to that store, I know for a fact that they are building new lowes store, one not far from my home, and will just wait until it open, it should not be too much longer now..but will step into the lowes in rock hill, seems like the employees like passing (we the consumer ) around to everyone else, not a good way to run a business. I think this store should close down. I have seen mice running around, rats too, and possum's. who runs the store, rodents or people..this lowes is not my cup of tea...I am gone, want nothing more to do with this lowes.
Lowes in Rock Hill, South Carolina - Mad mad mad
I am wondering what is going on with the rock hill lowes. I went into the store the other week to make a complaint about the lumber section, wanted to speak directly to the store manager, but was blown off and talk to some flunky other manager, saying the store manager was too busy. YA RIGHT, too busy to talk to a customer with a complaint on how my lumber was suppose to be there, had asked them to hold it, and it was sold when I got back with my truck, and noone said "sorry" or anything. what is up with this. but my biggest peave is that the store manager would not take time to talk to me...Does not matter now, Home Depot is getting all my business now. Thanks a lot lowes for caring.HA. HA.
Lowes in Rock Hill, South Carolina - Ex-employee
again I don't know if my last pissed off email will get to the right people, but I am an ex-employee of the lowes in rock hill, SC. and I am so glad I do not work there anymore, it has been about an year and a half since I left there. and from what I hear from some employees that are still there the place is going to the dogs. Management puts on a good front to fool the customers, but behind the scences they really do not do anything for the employees, things never change, and it is worse now. they have like one person working two or more departments, and as long as they can get away with it, it will keep on. I don't know if this will reach the district manager, or any one hire up, but I am glad I am not working there any more. Management always say they care about their employees, but never had and never will
Lowes in Rock Hill, South Carolina - Ex-employee
I used to work at rock hill lowes about a year and a half ago, and from what I hear from employees still working there the store has gone to the dogs. I am glad I am not working there anymore. they have one person covering 2 or 3 departments, and that takes a toll on one person. I hope the district manager reads this, but I doubt it would do any good. things never change, management say they care about their employees, but they don't, they really don't. and never have. just a show for the customers to see. no wonder they have such a turnover. Just as long as management does not have to do anything.
Lowes in Buffalo, New York - Lowe's Home Improvement, payed to install 3 doors in a month, five months later, still not done.
I ordered three interior doors to be installed in my home. I payed $1,240 up front on May 23. I now have two doors,( it's October 22 ) but they have had to send back the third door twice because it came to them damaged and twice the installers they sent damaged the door....badly. In the mean time, I have had family come to visit and had to hang a sheet in the door. Everyone apologizes, but it is the most incredibly incompetent work that I have ever seen done ( and I'm NOT the fussy sort )...Will NEVER go into a Lowe's store again.
Lowes in Orlando, Florida - Store Manager is a sweet talking thief
Our family has been shopping at Lowes for years. For years we have tried to "build something together." Once again we have had a horrible experience, this time with a store manager (female) that "honey" ed us to death. We spent over $50,000. for products to build a store, most of the time the products were wrong and the delivery wasn't done as promised. Then we foolishly decided to do some home improvements. The manager "gave us good deals?" Only to find out the price she quoted us over the phone and then after install the price jumped up over $4oo.oo, and to make matters worse she never put us on the no interest plan as promised. After spending $6ooo.oo in the store. We went in to find out why our bill was so high and why we weren't on the no interest plan. The explanation was she typed it in wrong. But they wouldn't put us on it. Not sure why "honey" suddenly didn't like us anymore? Maybe because she made so many mistakes. Amazing isn't it, the store manager screws up and we the customer gets penalized. For the record we never went in and signed for the merchandise or for the install of the carpet. She, "honey" did it all.
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