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Lowes in Hancock, New York - I can not get any help

I purchased a washer and dryer in 12/06. I did not purchase the extended warrienty. It is now broke. I called the service center and the only number of the company that service's them can not get to me for 6 weeks. I called my local lowe's store vestal ny and I was informed that I had no other options. This is crazy. I did not think my washer would break in that little time. I paid a lot of money for this washer. If this is the kind of service that I am getting from purchasing appliances for your company I will not be doing it again. Thanks Sarah Geer
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2 comments
Anonymous
#17415

I couldn't agree with CC more. I work for Lowe's, and you would not beleive the customers who blame us, the employee's personally, when their out of warranty appliances break down!

Many of these issues are sheer customer ignorance such as installing said appliance themselves, doing their own hook-ups, overloading the washer, dropping it off the truck when they take it themselves, stuff like that, then it's OUR FAULT when it quits working. That is why the manufacturer's do not accept these items back after a certain amount of time, therefore, the store cannot give a refund on them as they will not be reimbursed by the manufacturer. The best bet, which is what we do, when this happens, is try to work with the customer AND the manufacturer rep and try to resolve the issue for all of us. Sometimes the squeaky wheel does get the grease, as they say.

Sometimes, though, sadly, they do dig in their heels, and the customer is then forced to purchase another brand, as they feel betrayed by that particular model.

Funny, but then they are all for the $59 delivery charge, which includes professional set-up by our delivery team!! :)

Anonymous
#16893

This is not the fault of Lowe's. The manufacturer is responsible for the products they make.

And most manufacturers only warranty their products for 12 months.

This tells you that they only guarantee it will work for 1 year. Try calling the people who made the washer and dryer and see what they can do for you.

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Review
#123874 Review #123874 is a subjective opinion of poster.
Loss
$1600
I have a 26 gal. Kobalt air compressor that I need a drive belt for the compressor. I called the 1-888-77LOWES that was on the compressor. they told me they did not service parts so they gave me another number, they gave me another number and after 3 hrs. and several...
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12 comments
Anonymous
#1139975

i had the same trouble try master tool repair or arkansas-ope.com you will have to look up kobalt sanborn part #007-0068 model#99007 sanborn is the want who make it

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Review
#123641 Review #123641 is a subjective opinion of poster.
Loss
$200

Lowes in New Brunswick, New Jersey - Very rude, abusive delivery driver

1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver. Plus after the delivery, he has to get a signature of the customer. No such thing happened. He dumped the stuff at the wrong address. The driver refused to bring it to my house. 3. Yes, mistakes do happen...everybody makes a mistake but...my construction worker and his son had to pick the heavy stuff with their own hands from the wrong address and put it into their own truck themselves. The driver not only refused to bring it to my house, but did not even help moving the stuff...And now there may be even some items missing, which have to be figured out... and would let the company know, if so. This is just so unprofessional and disrespectful. 4. I do have to say that your salesperson Yuri is a very respectful and a pleasant person.
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2 comments
Anonymous
#1098579

http://hardwareflow.com/product/new-belt-after-market-007-0068-99007-vlk1582609-sanborn-22-gallon-air-compressor/

They have the belt for $9.90.

Unfortunately anything made in China is basically source-less. They don't make parts available after the sale.

Anonymous
#24684

www.lowes-lawsuits.com

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Review
#123616 Review #123616 is a subjective opinion of poster.

Lowes in New Brunswick, New Jersey - Very rude, abusive, unprofessional, disrespecful delivery driver

1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver. Plus after the delivery, he has to get a signature of the customer. No such thing happened. He dumped the stuff at the wrong address. The driver refused to bring it to my house. 3. Yes, mistakes do happen...everybody makes a mistake but...my construction worker and his son had to pick the heavy stuff with their own hands from the wrong address and put it into their own truck themselves. The driver not only refused to bring it to my house, but did not even help moving the stuff...And now there may be even some items missing, which have to be figured out... and would let the company know, if so. This is just so unprofessional and disrespectful. 4. I do have to say that your salesperson 5. Yuri is a very respectful and a pleasant person.
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Review
#123615 Review #123615 is a subjective opinion of poster.
Loss
$700

Lowes in Davenport, Iowa - No attendant available

there is a bad customer service in this local and only store in laredo we waited for 30 mnts and nobody even showed up to attendus the store close and everybody was so annoying and just ignored us i believe all are busy but then at the end they didnt even have the god dam window that i was looking for at least they could say ;sorry or somthing but no nothing that sucks *** speciall if the *** *** or manager was there i work with people and i dont act likethat so is somebody is goig to pay atention i would really apreciated some nice people to attende us
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Review
#123587 Review #123587 is a subjective opinion of poster.
Lowes said that they cut tile for customers I bought some quarter round trim to go between my wall and countertop and only needed 4 peices cut into mitered corners. this is a very small job. After i purchased it they told me their saw was broken and sent me to another...
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5 comments
Anonymous
#1686056

If you refer to the 5th grade as "my senior year" you might be a redneck!

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#123406 Review #123406 is a subjective opinion of poster.
Lowe's Home Improvement Stores have a policy, which they claim is in place to prevent birds from entering the store through the Garden Department. As you walk from the outside of the store and enter through the Garden Department, you will see that they have...
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11 comments
PeskyBumbleBee238
#1666573

Some Lowe’s in Indiana and Kentucky hire a company to kill the birds with air rifles. Not just invasive birds, but doves and geese as well.

I have seen fresh dove carcasses myself. They are left there to rot.

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#123146 Review #123146 is a subjective opinion of poster.
First of all, I am so pissed off at Lowe's in Louisville, Ky. right now! Don't ever buy carpet from a box store...ever!!! You might think you are saving a bundle but, trust me...it's not worth the hassle of the incompitant people Lowe's contracts out to...
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6 comments
Anonymous
#53833

:) Correction:

Lowe's Hire's General Contractor's.

( Certified Installers )

Ray Installer Mill work's

Brighton, Co 80601

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Review
#122758 Review #122758 is a subjective opinion of poster.

Lowes has worst delivery, customer service!

We purchased a refrigerator, dishwasher and range from Lowes and it took two months to have appliances that work. They showed up on a day we weren't expecting them then rudely rushed us through getting ready for the installation. The dishwasher didn't work, the range was a floor model that wasn't leveled, there was no manual, no broiler, had bad nicks, the burners did not work and it tipped forward! The installers never tested anything. Every time we called the store we got someone different who didn't know the story, passed it on to someone else, NEVER returned calls. We now have three appliances from three different stores. We will NEVER buy from Lowes again!
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2 comments
Anonymous
#53390

Tell me about it...

www.lowesceo.com

Anonymous
#24660

www.lowes-lawsuits.com

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Review
#122434 Review #122434 is a subjective opinion of poster.
Loss
$2800

Lowes in San Antonio, Texas - Disabled man waited almost 1 hr & never got helped

We were looking to buy a barbecue grill and a door. My husband is 75 years, disabled and only had his cane, waited in hot sun 20 minutes. Was told be right with you. I brought him into the store and left him looking and reading up on the grills. He had questions before purchase. Three times he asked a salesperson for help and was told be right with you. Waited anothe 45 mins No one came. He called and said lets leave I'm in pain. No place to sit down, He has 8 back surgeries. I have spent a lot of money at this store and I was crying when I complained to the young lady at customer service. It broke my heart that my husband, a retired Vietnam vet, visibly disabled had been treated so shabily.
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3 comments
certifiedinstaller
#50723

Correction:

In every department at Lowe's is a Sign

Red& Yellow Need Help. Press the button and the intercom will say Help needed in ( Grill's ). Until a associate shows up and turns it off, it will continue!

If the Associate for some reason doesn't help you press the button again. Last resort ask for the

MOD Manager On Duty.

Sincerely,

certified Installer

Brighton, Co

Ray :) :)

Anonymous
#26767

:( Stop complaining all you old people is complain...in reality you probaly only waited like five minutes but in old people time i guess thats an hour....you're just pissed off that you were not helped right when you asked for is....and why did you cry about it silly women

scot1991
#16287

I work in retail, and a lot of times customers say this very thing, unfortunatley we all are at the mercy of what our bosses allow us to do, 15 years as a manager I can assure you that no one that works in retail intentionally does anything to hurt the customer or it's just that most of the time there are only two people working in a department, neither of the employees have any control over the payroll, or control of hiring anymore help, and probably are helping another customer just like you.....that's not to say that I, or retail as a whole are not sensitive to your situation, or that I personally am gratefull of your husbands service, like him, I'm sure it's easy for people to criticize and make comments about war or soldiers until you walk in a soldiers boots.... same thing...

retail workers,are people also that have feelings just as you, and want to help, but most of the time, day after day dealing with customers,negatively ,makes youcold, and sometimes short to deal with.... again, not trying to be mean or hurtfull to you, just showing you the other side of that fence......

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Review
#122426 Review #122426 is a subjective opinion of poster.