Latest review first
Incompetence of Lowes Staten Island store service
This has been the latest bad experience with Lowe's Staten Island Store. I went to buy air conditioners to this store. The Lowe's store personnel named Derek was sent by customer service to answer a few of my questions about my requirement before buying the product. But to my utter surprise and angst this person Derek was so rude that he did not answer any of the questions. He kept on murmuring something, which I could not understand, and behaved as if he was in some other world. So, I left without purchasing the product. It is surprising that customer service is the means by which the companies can distinguish themselves; I can go to Costco, Walmart or Sears and can get the same product. I will think twice, and will probably go to Lowe as a LAST OPTION.
i recently purchased a stove at lowes and they told me it would take about three weeks for delivery because it was a special order so i agreed.three weeks went by and the stove came in they called me the night before and told me it would be delivered the next day so i...
ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!
I am a former employee of the Lowes in Rock Hill, and have been gone for a while, off to bigger and better things, so I feel now I can say what I felt about working at that store. I always felt used, and abused, which others have been too, and got no recognition for anything I ever did, but sure got stomped on for mistakes. I feel that is the worse lowes to work for. There is one rebutation that this lowes has, and it is, if you want to return anything, take it back to the rock hill lowes. People would come from North Carolina ( knowing good and well there are lowes between here and there) just to return merchandise, because management would approve to take it back, ( I know from first hand experience). I still hear that people are unhappy working there. I am glad I made the right choice to leave.
Lowes in Southhampton, New York - Lowe's Delivery is the Worst
When buying a frig Lowe's promised to hookup the new ice maker to the existing line. It also clearly states on their website that they provide this service ( www.lowes.com/lowes/lkn?action=pg&p=ApplianceAdvantage ). The delivery was late, the delivery person had a bad attitude when he walked into my home. He had to use my husband's tools, he never turned the frig on, didn't take out the packaging inside, or a number of other things they were supposed to do. When I told him he was supposed to hookup the ice maker, he said he doesn't do that. I told him I would not sign the receipt until he hooked up the ice maker. He then started taking the frig out of my home. I told him I would sign the receipt and complain about him to his company, so he left the frig sitting in the middle of my kitchen floor, unhooked and my old frig in my drive and left. I will NEVER buy anything from Lowes ever again.
Lowes in Kansas City, Missouri - Rebate Fraud
On May 19, 2008 my husband and I bought a utility shed at the Olathe, KS location. It had a rebate form for $55.00, credit back for delivery. I filled out the receipt and mailed it the very next day. I checked the on line status of my rebate and it said there was no record of submission. I sent an email to the website and received an email from “Cyber Rep” asking for information that was on the receipt I had mailed in and said give it another 2 -3 weeks. I still have not received my money and it's been almost 3 months. That's false advertisement and fraud!
After I spent $10K there on appliances ,The Lowes in BolingBrook missed 4 delivery dates for my kitchen sink. I found management helpful at first and then incompetent in the end. Store Manager Jim also went back on his word for compensation for my losses. He refused to honor a $200.00 discount. I will never shop there or at any Lowes ever again!!!! The store manager Jim and Matt were also late at returning phone calls and condescending at times when dealing with our situation. I will now shop at Home Depot (the lesser evil) for all my housing needs
Lowes in Big Rapids, Mi. won't stand behind products they sell.
I Bought washer with extended warranty (now expired) and it keeps going out of balance and you can't wash in only hot water it switches to warm by it's self. I work he stays home and didn't know there was a problem with it. Repair guy Whirlpool sent was *** and don't know nothing about either problem. Even I know a washer is suppose to be in the middle and not off to the side when it's done spinning. I ask Lowes if I could to switch to better brand AT MY COST, they said no.
ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!
Recently I went into the lowes in rock hill, sc, and was standing around in a particular department (will not say which one, because it might contain to the whole store) stood there for about 20 to 30 minutes, employees were going by, but noone stopped and asked if I needed any help. Then finally I got someone to wait on me, but their knowledge of that department was not very informatable. I left in disgust. Went back a few days later, to another department, and to my surprise, the same person who waited on me days before, was there, again did not know too much of what I was trying to buy, so I gave up, (and give up) on lowes, and went to another store. Lowes needs to get their people together, or customers will and can go elsewhere.
Lowes in Sebring, Florida - Free Delivery? On time Delivery?
Yeah right. Two weeks to get my dryer in? First the tell me delivery is free. When I asked about the $79 delivery fee posted at the checkout, I was told it didn't apply to large appliances. Then the clerks said Ohh, looks like you have a rebate. Yeah, a rebate for delivery. I'll get a Lowe's card in 6-8 weeks. I bought it June 30. Was told it would be July 7 before delivery due to the holiday. Now its going to me July 16! Said is that going to be okay ma'am. What choice do I have? Cancel? Go someplace else? Have it delivered next week any way just from a differnet place. I've already missed the 4th of July sales. I will not be buying my stainless steel microwave and fridge from Lowe's.
I am a former employee of this Lowe's. Working for them was a complete and total nightmare! No training, no pay, no one can afford the health insurance and most of all the HR department sucks! I simply requested a copy of my pay stubs for some legal stuff and no...
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?