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Incompetence of Lowes Staten Island store service

This has been the latest bad experience with Lowe's Staten Island Store. I went to buy air conditioners to this store. The Lowe's store personnel named Derek was sent by customer service to answer a few of my questions about my requirement before buying the product. But to my utter surprise and angst this person Derek was so rude that he did not answer any of the questions. He kept on murmuring something, which I could not understand, and behaved as if he was in some other world. So, I left without purchasing the product. It is surprising that customer service is the means by which the companies can distinguish themselves; I can go to Costco, Walmart or Sears and can get the same product. I will think twice, and will probably go to Lowe as a LAST OPTION.
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3 comments
Anonymous
#75571

Derek...

I know exactly who that is. I got no help from him either. He isn't new, just ***

Anonymous
#30478

Hi! I am LOWES KNOWS and I am *** ***.

You probably work for the *** Home Depot you little ***! First off, Derek could be new.

Second, Lowe's doesn't need your snooty *** as a customer, they have plenty more. So shut the *** up!

Anonymous
#24907

www.lowes-lawsuits.com

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Review
#128172 Review #128172 is a subjective opinion of poster.
i recently purchased a stove at lowes and they told me it would take about three weeks for delivery because it was a special order so i agreed.three weeks went by and the stove came in they called me the night before and told me it would be delivered the next day so i...
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11 comments
Anonymous
#113430

gary from smithfield - blame walmart, blame lowe's - it is your own *** fault for wanting to get everything for nothing. You get what you pay for -- if black and decker was a problem, why go and purchase another one.

Purchase a better brand.

Even home depot sells items that are better than their "brand" names. what a copout.

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Review
#128109 Review #128109 is a subjective opinion of poster.
Loss
$2000

ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!

I am a former employee of the Lowes in Rock Hill, and have been gone for a while, off to bigger and better things, so I feel now I can say what I felt about working at that store. I always felt used, and abused, which others have been too, and got no recognition for anything I ever did, but sure got stomped on for mistakes. I feel that is the worse lowes to work for. There is one rebutation that this lowes has, and it is, if you want to return anything, take it back to the rock hill lowes. People would come from North Carolina ( knowing good and well there are lowes between here and there) just to return merchandise, because management would approve to take it back, ( I know from first hand experience). I still hear that people are unhappy working there. I am glad I made the right choice to leave.
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Review
#128000 Review #128000 is a subjective opinion of poster.

Lowes in Southhampton, New York - Lowe's Delivery is the Worst

When buying a frig Lowe's promised to hookup the new ice maker to the existing line. It also clearly states on their website that they provide this service ( www.lowes.com/lowes/lkn?action=pg&p=ApplianceAdvantage ). The delivery was late, the delivery person had a bad attitude when he walked into my home. He had to use my husband's tools, he never turned the frig on, didn't take out the packaging inside, or a number of other things they were supposed to do. When I told him he was supposed to hookup the ice maker, he said he doesn't do that. I told him I would not sign the receipt until he hooked up the ice maker. He then started taking the frig out of my home. I told him I would sign the receipt and complain about him to his company, so he left the frig sitting in the middle of my kitchen floor, unhooked and my old frig in my drive and left. I will NEVER buy anything from Lowes ever again.
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Review
#127832 Review #127832 is a subjective opinion of poster.

Lowes in Kansas City, Missouri - Rebate Fraud

On May 19, 2008 my husband and I bought a utility shed at the Olathe, KS location. It had a rebate form for $55.00, credit back for delivery. I filled out the receipt and mailed it the very next day. I checked the on line status of my rebate and it said there was no record of submission. I sent an email to the website and received an email from “Cyber Rep” asking for information that was on the receipt I had mailed in and said give it another 2 -3 weeks. I still have not received my money and it's been almost 3 months. That's false advertisement and fraud!
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1 comment
Anonymous
#25411

Did you follow up on the return email? Cyber Rep is the designation for people working on the email team, if you haven't received anything from us it's because either it was lost or damaged in the mail. The rep was asking for you to provide more information so they can do a more thorough search of our extensive records (the is close to a billion submissions in our database).

Assuming you followed the correct procedure when sending you rebate and your taking the initiative to try to clear up the issue with us, there should be no problem getting this fixed up.

Contrary to popular belief those of us working at the rebate center do not go out of our way to disqualify consumers, do you any idea how much easier it is when we can just say "Yea, I can get that resolved for you" than to have to sit and argue for 20 minutes about why we can't.

Review
#127705 Review #127705 is a subjective opinion of poster.

LOWES BOLINGBROOK

After I spent $10K there on appliances ,The Lowes in BolingBrook missed 4 delivery dates for my kitchen sink. I found management helpful at first and then incompetent in the end. Store Manager Jim also went back on his word for compensation for my losses. He refused to honor a $200.00 discount. I will never shop there or at any Lowes ever again!!!! The store manager Jim and Matt were also late at returning phone calls and condescending at times when dealing with our situation. I will now shop at Home Depot (the lesser evil) for all my housing needs
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3 comments
Anonymous
#282436

Yes this Lowes has terrible customer service even corporrate does not return phone calls

Anonymous
#24909

www.lowes-lawsuits.com

Anonymous
#22565

I work at Menards, and would be more than happy to see you in Menards

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Review
#127561 Review #127561 is a subjective opinion of poster.
Loss
$495

Lowes in Big Rapids, Mi. won't stand behind products they sell.

I Bought washer with extended warranty (now expired) and it keeps going out of balance and you can't wash in only hot water it switches to warm by it's self. I work he stays home and didn't know there was a problem with it. Repair guy Whirlpool sent was *** and don't know nothing about either problem. Even I know a washer is suppose to be in the middle and not off to the side when it's done spinning. I ask Lowes if I could to switch to better brand AT MY COST, they said no.
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9 comments
Anonymous
#310832

Lowes, along with any retailer, only refunds product for a short amount of time (specified on the receipt), after that time all products must go through the manufacturer. It's not the stores fault the washer doesn't work.

Generally speaking manufacturer WANT to stand by their product. ALWAY call them first.

Anonymous
#198941

Get online and contact Whirlpool directly. Please do not listen to any of these people on here as the whole point of this site is to view your coplaint or complaints on here then maybe somehow or somewhere get some advice and help to solve the problem not what everyone else is doing on here.

Now again contact Whirlpool either by phone or online. Let them know your machine is out of warrentee and the fact that you had tried when it was under warrentee that you had tried to repair it. Show or explain your work repair reciepts to the Whirlpool SUPERVISOR or service person. This MAY OR MAY NOT help you get a better rate on your repair and give them your opinion as to weather you would ever buy their product again.

I suggest you try the nice approach first before you accuse, abuse or otherwise missuse the person your speaking with. The point is to get your machine working like it is suppose to and get on with your lives. Once you get your machine repaired and your still not happy with Whirlpool then I would suggest getting a lawyer's opinion and suggestions as to your next form of action. At the very least you should have your machine repaired by this time and some of your sting may be gone.

I am TOTALLY with you that you should not be having this issue with your machine at all weather it is or is not under warrentee this action is NOT correct in any way...

Get it repaired first then start your complaining if your not happy with the rest... I hope this helps it sure as heck is much better than the BS your getting from the other Brains on here...

Anonymous
#109778

Next time think about going to Menards

Anonymous
#60124

Lowes fixed my washer twice! The washer is defective in its design and should be pulled from the market. My hubby is dying and thats why he stays home and I work.

Anonymous
#59379

Are you serious,

Really.

Really are you serious.

WOW

Really

You're that ballsie, that you think someone should replace your old washer after the EXTENDED warranty is expired.

I guess so

you work and he stays home.

Sounds like a great life for him. Whomever him is?

Anonymous
#59358

Another example of a consumer thinking they have the right to "rent " a product for several years then swap it for a new model. (Extended warranty expired tells me its been at least 4) Then when the product has issues (usually from abuse not use) they feel entitled to something for nothing.

If you want to rent somethig go to Rent A Center and pay thier inflated prices. Your trying to scam retailers cost me money in higher prices.

Anonymous
#24678

www.lowes-lawsuits.com

Anonymous
#23198

I work for Lowe's in the appliance dept., so I think I can give you some

info. The standard warranty for any

appliance is 1 year (manufacturer),

Lowe's offers 2 or 4 year extended

service plans that start once the manu

facturers warranty is up. So if your

extended warranty is expired as you

state, you would have had the washer

for either 3 or 5 years. Unfortuneately

with this amount of time passing since purchase there is nothing Lowe's (or any retailer) could do. If

this has been an ongoing problem and had been reported you may be able to receive some help from Whirlpool. I deal with customers and

appliance problems daily and I can

tell you that Lowe's will do what they

can to satisify their customers when

able, but if 3 or 5 years have passed,

there is nothing Lowes would be able

to do. Please call Whirlpool and see

if they can help you. You may even try

calling a different service tech.

Anonymous
#22100

We do stand behind the products we sell, Mishap2345!!!! We can also speak and write correctly, too, using proper grammar.

OK, now, be honest here, when did you purchase the washer?? Do you realize that WE DO NOT GET CREDIT for appliances from the manufacturer after a certain amount of time? This is also true for Sears, Home Depot, Best Buy, anyone.

And if we do take it back, who pays for your problem? An honest customer who is not trying to "milk the system!" I bet you've had the washer for several months (years, perhaps?) And now want something new without paying for it!

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Review
#127404 Review #127404 is a subjective opinion of poster.
Loss
$400

ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!

Recently I went into the lowes in rock hill, sc, and was standing around in a particular department (will not say which one, because it might contain to the whole store) stood there for about 20 to 30 minutes, employees were going by, but noone stopped and asked if I needed any help. Then finally I got someone to wait on me, but their knowledge of that department was not very informatable. I left in disgust. Went back a few days later, to another department, and to my surprise, the same person who waited on me days before, was there, again did not know too much of what I was trying to buy, so I gave up, (and give up) on lowes, and went to another store. Lowes needs to get their people together, or customers will and can go elsewhere.
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3 comments
Anonymous
#990686

Really WTF. Lowes Sucks Rock Hill S.C

Anonymous
#990685

I have been waiting close to 30 min. For something that was prepaid pick up later.

This is ridiculously absurd. They are walking around like no one has anything to do.

This Is at Lowe's on Dave Lyle blvd. Home depot I ain't gonna betray you no more aggh.

Anonymous
#29153

WTF... Did you bother to look at their nametage...

Its one of the few retail places that tell you where that person's expertise in the store is. Mere common sense would tell you not to stop some goofy looking kid that has lumber on their nametag, for specific electrical questions.

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Review
#127208 Review #127208 is a subjective opinion of poster.

Lowes in Sebring, Florida - Free Delivery? On time Delivery?

Yeah right. Two weeks to get my dryer in? First the tell me delivery is free. When I asked about the $79 delivery fee posted at the checkout, I was told it didn't apply to large appliances. Then the clerks said Ohh, looks like you have a rebate. Yeah, a rebate for delivery. I'll get a Lowe's card in 6-8 weeks. I bought it June 30. Was told it would be July 7 before delivery due to the holiday. Now its going to me July 16! Said is that going to be okay ma'am. What choice do I have? Cancel? Go someplace else? Have it delivered next week any way just from a differnet place. I've already missed the 4th of July sales. I will not be buying my stainless steel microwave and fridge from Lowe's.
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Review
#127113 Review #127113 is a subjective opinion of poster.
Loss
$1500
I am a former employee of this Lowe's. Working for them was a complete and total nightmare! No training, no pay, no one can afford the health insurance and most of all the HR department sucks! I simply requested a copy of my pay stubs for some legal stuff and no...
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9 comments
Anonymous
#338702

I don't know about working at Lowes in Wheelersburg, but I can tell you that ordering a new kitchen (cabinets and appliances) from that particular store is a nightmare. Two months and $7,000 after the start, the job still isn't done due to mistakes in measuring, mistakes in ordering, and an installation sales department that simply "isn't available" most of the time.

The former employee who posted the original complaint has at least one valid point--the staff doesn't seemed to be trained in their jobs at all. I suppose that if I had to buy a can of paint, I might consider going back to Lowes if I couldn't find it anywhere else, but I wouldnt' trust them with anything more complicated than that.

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#126503 Review #126503 is a subjective opinion of poster.