itsallaclick
map-marker Blountsville, Alabama

Lowe's lying say they don't tape the exit door!

Funny how some doctors and people like Lowes are willing to do anything to keep from helping a person with no insurance that gets seriously hurt in there store spending hundreds of dollars! I don't have any insurance and never sued a sole in my life. Was in Lowes and was involved in an accident with a heavy 5gallon bucket of mud hitting me in the neck. several years later no better, been under treatment plan and need surgery now. At the time of accident, we had to wait on the store manager, forever! When he came out he said, he had watched the video and i was pulling some real ninja moves trying to keep that off me and persisted to do the gestures that i had made. 6Mo later denying to attorneys that there is a film of that day. I have the receipt and was told there is a code that tells what location on the tape that the purchase can be found? is this true?Was also told it had sound, so it could be heard that the frontline cashier said she had been telling lowes they needed to fix the problem bf someone got hurt.Now denies!
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1 comment
Guest

Unless you seek legal councel, you get what you deserve.

I had an injury at a BigBox hardware store... I asked for assistence with a heavy object. The clerk jerked it a, it sliped out of my had, landed and broke my big toe. Noone would do anything. They handed me a form to sign! I filled it out and hobbled to my car and immediatly went to the emergency room. Bill? I told them it was to be paid for my the retail store. No questions, and they did. Follow-ups also.

A retail store will always deny fault - to minimize potential lawsuits. No help will be offered, and you will be treated like a thief.

Hire a lawyer. They will do he rest.

Bill Gkq
map-marker Saint Louis, Missouri

Damaged appliances from Lowes

I bought a gas dryer from Lowes. After delivery I pulled it back from the wall and found a large dent and scratch on the left side.

The dryer still worked and I was not sure if workmen in my basement might have damaged it. Later that year I went to work for Lowes as an appliance delivery man. Every day we found damaged appliances and we showed them to our supervisor. She routinely said to deliver them that way.

If the customer complained too much offer them a 10% discount. To all my fellow consumers, please inspect everything you have delivered by Lowes.

If it is damaged they might not tell you about it and you will get damaged goods. It is your right to get undamaged goods and Lowes is not on your side.

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Loss:
$500
2 comments
Roger w Bxa

Hate to say it but it doesn't surprise me after my experience of how they enter into a contract telling you how beautiful it will be and then doing as little as possible. Knowing in the case of Installation Contracts which require Arbitration, legal cost can't be collected. You can go to Small Claims Court but to my surprise Lowes has you there, they will met you with their Attorney, somehow this is allowed.

Guest

Well, I'm glad to see that this is a Lowes nationwide norm! I have bought three appliances from Lowes. A Maytag freestanding range, and two years later matching Samsung front loading washer / dryer with bases. The range had a banged-in side and the washer had a large dent on the front just below the power buttons. Lowes knocked 10% off the stove and gave me one of the bases free of charge.

My son has received a damaged clothes dryer (the third one delivered was the least damaged), a $1400 refrigerator with a big dent in back and scratch down one side, and yesterday a kitchen stove with the right side banged in.

I know several people who have received damaged appliances from the same store. The delivery people ALWAYS say it is the night crew who unload the tractor trailers causing the damage.

Does anyone have good stories about Lowes appliances??????

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Rochelle R Bek
map-marker Massapequa, New York

Lowes customer service incompetence and lies

My GE oven melted during a selfcleaning. I was given an appointment for Monday afternoon. Lowes, and their contracted agency A& E confirmed several times a technition would be at my home by 5 pm. I was called at the end of the day to tell me they are overbooked and unable to send a technition. Despite several promises they would in fact be here or I would recieve a call in several minutes from a technition, that never arrived. I spoke with managers and executive assistants all of whom were patroniziing and ineffectual. I highly recommend people avoid shopping at LOWES, this is the worse customer service I have ever experienced.
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dougiefresh v
map-marker Randolph, New Jersey

LOWES SCREWD UP MY KITCHEN

SO I am a frist time home buyer we bought a one bedroom condo with my gf,,, super excited about fixing it up, we hired a contractor great person works with his father, recommend us to lowes he goes all the time this lowes in about a 6o mile trip round trip I AM NOT FALTING HIM AT ALL!! WE LOVE HIM,, he took the mesaurments he went to lowes talk with jerry in kitchen then we got a call to come down to design them we were excited, but when we got their jerry was sooo confused about the measurments!!! that it was a waste of time got adhold of the contractor he came bye to our home we went over the measuremtns he then went to lowes and re did the measurments then we traveld all the way back the seconad guy was ok,, I use to work for werner enterprise hauling the cabinets i was excited my gf was excited to get that lowes DREAM OF KITCHEN NEVER HAPPEND,, we pick out the cabinets and a counter top,, we didnt order it that day we wanted to go home and talk it over, rember i live in condo about 10 cabinets,, a week later we went back to lowes jerry was working he cant work the computer and two week later jerry called and told us what colour did u pick out??? we travled all the way out their to talk with them that same hour the counter top people called said it will be in torm deliverd jerry said i put it in the computer for delivery at around the time of the cabinets now my condo is in a complety dister zone that i gotta wait other 4 week for cabinets !
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Loss:
$4000
2 comments
Guest

I can feel your pain. I went to Lowe's as well.

I paid their professional to come out and measure my kitchen they measured wrong.

I have not had a kitchen since August 15th. I can feel your frustration and I didn't use a Lowe's in NJ I used the store in MA

Guest

I actually got a little nauseous trying to read your post. Seriously, what language is that in?

Next time arrange for a professional to do the measurements, or even Jerry. If your skills with numbers are on par with English, I can see why he had such a hard time.

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Anonymous
map-marker Biloxi, Mississippi

Put the flag out as a shoe cleaner, disrespectful.

Hundreds or more veterans will refuse to step on the flag we all fought for it, disrespectful when I ride over there. . Tatu , I'll see for myself tomorrow, I served with the US Coast Guard 72' till 87' and I bet the fellows I used to know are probably in charge by now, what ya think. Our veterens need to be treated like heroes, they are.. I ride w a motorcycle club now, only way to keep the true brother hood going and the rush is here too. We are mostly ex military. I did 11.9 years at sea duty. Loved it took my bike every where we went ( after E-5)and well just cool.. Check it out, you might have a check coming. Got mine...you probably did more and got it coming. So attitude, Lowes needs to learn a proper attitude unless they already have. This is the USA and I don't like it, do you?
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1 comment
Guest

The Lowe's store I work for removed the product from our shelves.

TomHoward
map-marker Loris, South Carolina

Lowes GE pre-lit tree does not shine anymore!!

I purchased a GE 7' pre-lit tree from Lowes for last Xmas. After 500 hours of use, half of the lights are no longer working. I contacted the distributor of the tree who is "Santa's Best" and they said that they are aware of the problem with the non-replaceable "fuse bulbs" that are used in the tree. They will only send you new light strings under the three year warranty and expect the consumer to remove the original lights and install the replacements themselves - this is an impossible task. This would be the same as an appliance manufacturer sending a component of an appliance to a customer and tell them the must install it themselves. I was told by one of the employees at Santa's Best that they are aware of the problem and have corrected it by no longer using the non-replaceable fuse bulbs in their latest manufacturing run. I have also contacted Lowes as well and they have not yet responded to my complaint of selling inferior merchandise. I guess that I am stuck with a non lighting pre-lit Xmas tree. Shame on Lowes and Santa's Best.
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6 comments
Guest

We redesigned our kitchen and we're so proud of it, this was in 1999. We used Millspride cabinets and every single one of them the vinyl is lifting and peeling, I contacted HomeDepot where we purchased them from and they said are they in an area where it's humid.

Duh kitchen and bathroom ya probably humid. I tried to contact Millspride apparently they don't care or have gone out of business because I never go a response.

Home Depot no longer carries this product, I wonder why. :(

Guest

I'm having the same problem with my tree from Lowes which is a Prelite GE tree with the no out lights. GE offered to send me replacement lights but last year my sister in law who bought the same tree had the same problem and was sent replace my lights, they are next to impossible to restrand.

GE wouldn't even allow me to talk to a manager.

Will never buy from GE again. I have a call into Lowes but they said its unlikely they can help since the manufacture issues the warranty and they are who stands by the product which is rediculous since they should stand by what they sell.

Guest

I am going through the exact same thing right now. I am glad you posted this.

I am going to try and take my tree back to Lowes. Hopefully the store that I purchased it from will be as helpful as yours.

What terrible customer service by GE.........

Guest

KUDOS TO LOWES!!!. They took the tree back without any question.

I didn't have the original sales receipt so they gave me credit on my Lowe's credit card.

I was really impressed by the way they handled the entire bad situation.

As far as the manufacturer - I wouldn't buy a Santa's Best product if they gave it to me for nothing.

Guest

I wish to update this complaint. I have been contacted by Lowe's via email regarding this matter.

They are forwarding my complaint to my local store to see what can be done to correct this matter.

It appears that Lowe's may do something for me after all. Updates will follow as I get more info.

Guest
reply icon Replying to comment of Guest-408018

I am having the same thing happening with our tree not only does half the lites not work but they actually popped and the lites turned black. I bought mine at Lowes in Canada so it's not just in the US this is definitely a fire hazard.

I called Lowes and they said they would call today but they didn't no big surprise. No more GE *** for our house :(

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Anonymous
map-marker Antioch, California

Management Crooks

Robert Taylor is one of the managers at Lowes Antioch,Ca..Off Lonetree.. I need to post the fact that this guy hired me to correct a green mess in his personal in ground swimming pool. After 6 to8 weeks of hard labor and chemicals, I turn in my bill and this guy straight up looks at me and said. " I didn't hire you". WHAT ??? What else needs to be said? This guy is a straight out CROOK... I saw him today while at Lowes and when I asked him for my $$$$ he threatens to have me thrown out. ..Now ain't that a kick in the teeth. I'll write this guy off but if your from this area.....Be warned....It all comes full circle.. May be not today ...but it is commin......
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Michelle J Jcr
map-marker Washington, District Of Columbia

Lowe's Delivery - Stole New Ipad from Home!

Bought a new refrigerator from the Lowe's store in Bradenton, Florida on Saturday May 12th, 2012. The delivery personnel were in home yesterday and immediately upon their departure we noticed our new ipad was missing from living room table. Called store and police. Have spoken with the *** managers and they would not even question the delivery people! Just left the store and the manager was very rude and refused to do anything. They are acting like we are lying. Have receipt, this was purchased 3 weeks ago, I will not stop until this get resolved. Do not shop at Lowe's for anything ever!
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4 comments
Guest

I want to thank you all for your thoughtful and intelligent comments. As of today the Delivery driver was arrested for the theft.

It seems he had been reported before for stealing prescription medications from another client. He stole the ipad and sold it for drugs. They are my elderly parents and this guy was preying on them and others.

The point being that Lowe's should have done something about this person and not have continued sending him into unsuspecting customers homes. Sad that people here think this is some kind of joke

Guest

And they would have gotten away with it if it wasnt for those kids and that *** dog of yours... So what were you doing during the delivery?

Letting strangers run about your house? Outside smoking a butt and having a rum and coke? I say you track those drivers down and take action!

Steal their stuff! Break the windows out of their car!

Guest

Nice comment. I will explain it to you.

The Ipad has been registering through Apple registration across town, so we will not be finding it in our home any time soon.

The police have been to store and several residences regarding this. One of the delivery drivers in question, has been accused previously of stealing prescription medication from another customer's home.

Yet, Lowe's continues to employ this person and send him into unsuspecting customer's homes. They continue to respond they cannot do anything regarding this manner.

Guest

When you do find it in the house where you left it, I hope you call the store manager and apoligize for your stupidity.

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Anonymous
map-marker Atlanta, Georgia

Lowes

Speaking about Lowes in Thomasville,Ga. Poor service! went in to get building supplies for bathroom remodelling .purchased several thousand of dollars.Could not get any help to get items needed in plumbing department to answer my questions. Nor could I get help getting the items to counter and no one assisted getting things loaded,no one said if you put this on your Lowes Card you could get another 5% discount. That would have been a good amount of savings!What does Lowes teach when hired?You need to teach the consumer pays your wages! Try to help them more.Also on the display was some matching assosories,towel rack tissue dispensery etc. no more in stock .We ask if we could have the one's on display and was told no.Wanted you top buy more expensive products that would not match.
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3 comments
Guest

Seems like you must have had good enough service to be willing to spend several thousand dollars there. If the service was so bad, why did you spend your money there instead of walking out the door and going elsewhere?

big b Mfy

when these employees get hired, they get taught not to deal with people like you

big b Mfy

Nobody cares how much u spent. every customer spends thousands.

load it yourself lazy person.the vendor probably owns that display.

you whine a lot. shop at home depot

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Anonymous
map-marker Richardson, Texas

Kraft kitchen cabnits

Just bought 40 thousand of kitchen cabnet self closing at loews, a rep came out they switched all defective doors that were scatched uneven and stain was smeared, sure they replaced them now some doors are uneven scratches and doors still smeared self closing need a little push come on that is a rip off... don't buy kraftsmaid...I'll never have this kitchen done.... Sure they said they would replace I would rather have them refund some of the money + they were recomended by Loews and the best maid product, they told me to just pait over them wow
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2 comments
Guest

I highly doubt that you even make 40,000 a year with that grammar..... "maibe yew shood repante thim" :)

Guest

think you should retype this.. i understand you bought some cabinets from loews and they werent the best.

you spent 40 thousand dollars?

on cabinets? a rep came out and replaced all the defective doors.

Then your mad because they didnt replace them and told you to paint over them. you lost me.

oh and for that kind of money i hope you had naked models installing them for you

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meast e
map-marker Baltimore, Maryland

Be charged for assembling a cabniet in a box

My wife and I purchased a storeage cabient and where charged 10 dollars by the cashier for assembling the cabniet,it was in a box,we put it together at home,I think this was outragest,it was plane to see the cabient was still in the box,I felt ripped off,my wife returned to the storge in White marsh Md,and brought this to the attention of the manager,even though the 10 dollars was returned ,the time and gas will never be replaced,i felt let down by Lowes,I will in the future shop at home depoit
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4 comments
Guest

The cashier was really an undercover thief and was told to rip off every 3rd customer that day! Wow you did good detective grumpy butt!

It was an error, She didnt know any better and you were refunded. When Home depot has and accident do us a favor and get on here and make sure to give us all the gory details so we can laugh at you again

Guest

Jaysparks I love your comment =) Maybe Meast could use the ten books to buy some humble pie

Guest

If this is the way you do at all stores that make mistakes you are going to need to learn to can your own foods, hunt for meat and sew your own clothes. cause you will run out of places to shop. 18 to 20 year old cashiers do make mistakes.

John N Mzy

Now that you have that extra ten bucks, you can use it to take some grammar lessons.

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Natalie Mlf
map-marker Fair Oaks, California

LOWE'S FIRED ME

Lowes is the worst employer ever. I worked there for 8 years, and i finally got sick and tired of their *** management team not doing anything. They discriminated against me, and would sit in the back offices with the cute, young, skinny girls and ignore everyone else. So I finally called corporate on them. Surprise, 2 weeks later I got fired for "using profanity". Funny, because when i was terminated, i was never given an reason. I had to figure it out on my own. The managers sit around all day and do nothing. They sexually harrass customers, and still dont get fired. Lowes is a horrible place! Do not shop here!!!!!
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6 comments
Guest

Keep your write ups. Im looting the store as A**H*** Tax.

We might as well follow my example and loot the store.

This ship is going down and i couldnt be happier. Maybe Home Depot will make Blow's an offer.

Guest

Eva.... you wrote that the managers would "sit in the back offices with the cute, young, skinny girls and ignore everyone else".

So in other words you are a fat, angry (judging from your post), bad employee? Does that about sum it up?

Guest

Check out www.glassdoor.com

:eek :upset :sigh :cry :( :x

Guest

Actually to get unemployment I have to tell the truth. The managers ever sexually harass customers or employees.

I just made that up because I was upset about getting fired. I swore at a customer and that is why I was fired and this was not my first time swearing at a customer or coworker.

Guest

cool story

Guest

Sucks to be you.

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rogrogrogrog w
map-marker Livingston, New Jersey

Customer service

WOW ENTERPRISE ALABAMA LOWE DOE'S NOT LIKE TO HELP THE CUSTOMER. What are they going to do if Home Depot comes to town. I was just in the Enterprise, Alabama store,picking up some items, standing in line for 5-6 the minutes as the other cashier (Ashley) watched us stand in line and said nothing about helping us. Then someone walked up and had to ask her are you open as she was doing nothing. She then started helping us. Wow this is unreal that customer service is this bad with such a large company.LOWES TIME TO GET SOME ONE THAT LOVES THEIR JOB.
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Kury K
map-marker Conway, South Carolina

Faulty flooring !

I purchesed laminate flooring and installation at LOWES about 6 years ago. The floor boards are seperating . My guess is improper installation the main guy that knew what he was doing showed up after most of the floor was down.Now LOWES doesn't want to fix it and the company KRONOTEX laminate flooring won't do anything either ! Even though their is a 20 year warrenty on the flooring. Looks like LOWES and KRONOTEX warrenties are not worth the paper they are written on !Both companies won't accept the blame,they keep trying to pass it off on the other one.While I'm here with gaps in my floor !!!
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6 comments
Guest

The problem isn't that simple. First, the flooring is considered sub-standard by numerous installers.

Second, the separation is more likely caused by defective and cheap locking mechanisms. The installer realistically could have damaged the joints by tapping too hard to get the boards to lock. Moisture generally will cause peaking and cupping between joints and is very obvious to a trained eye. Next time don't settle for inexpensive flooring and surely don't use Lowe's.

They recently decided to use large installation companies which do not provide the same level of craftsmanship or professionalism as the individuals once did who actually had reason to do a great job. Their name was attached to the install and they had to guarantee their work.

Looks like Lowe's is turning into their competition who struggles to get good people based on pay. Remember, you get what you pay for.

Guest

Your complaint is amusing to say the least. The store does not honor the warranty they mearly sell the product.

Further you dont have a material or even an installation issue. you have a moisture problem High or low humidity either one can cause failure of floating floor seams.

The warranty is for workmanship or defects in the material. This does not include neglect.

Guest

I figured something out the inspector said the house was to damp. Now KRONOTEX says it's to dry.All that tells me is pride in American workman ship is gone.And nothing will be fixed now they have my money.And the 20 year warrenty means nothing !

Guest

fair product , sounds like your house is to dry . read up on humidity levels it will help you out . may take a few weeks or so but it will go back .

Guest

There was no high humidy problem ! In fact when the inspecter looked under the house the ground was dusty and the house is not in a flood zone,In fact it has been so dry here this area is in a drought zone here and it has been that way for the last decade.

Humidy and water is not our problem. Faulty work by the installers is the problem

Guest

Did you say gaps in the floor? Installed 6 years ago?

Whats the problem? Why dont you get educated on the affects of high humidity and the lack there of, or just "site related" Issues.

what did the floor look like when it was first installed? Just curious.

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Anonymous
map-marker Highland, New York

Hassle with Kobalt tape measure warranty

I tried to get a Kobalt 25' tape measure replaced because it would not retract. Lowes told me to go to manufacturer for replacement.

The package stated "LIFETIME HASSLE-FREE GUARANTEE.You should never have a problem with your Kobalt tools. However,if you do, return the item to the place of purchase for replacement. No questions asked." After the the tool manager was called to the return desk. I was told that the model number is no longer carried.

When I asked for similar item they wanted to charge for difference in price? I tried explain the price of new one was the same as what I paid for the broken one. Now I asked to talk with the store manager. They made a phone call and I was finally given the new tape.

So much for a "LIFETIME HASSLE-FREE GUARANTEE" THANKS FOR THE HASSLE!!!

LOWES I'm buying Craftsman from now on! I've never had any problem returning a tool at Sears.

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Loss:
$10
54 comments
Roger w Bxa

SALES YES, PROMISES KEPT STALL AS LONG AS POSSIBLE

Guest

DONT DEAL WITH WITH KOBALT ANYMORE HAND TOOLS ARE NOT GUARENTEED FOR LIFE ONLY A 90 DAY DEAL, I BUY MY HAND TOLS AT HARBOR FRIGHT THEY ARE GUARENTEED FOR LIFE, I HAVE RETURN SOME ANDRECIVED REPLACEMENTS ON THE SPOT NO HASSLES.

Guest

I'm trying to get a tape measure warranty now. They told me to call the 1-800 number to Kobalt and they don't answer so what do I do now find upset customer

Kourosh Cop

You have no idea how many of these incidents I have had to endure. Then if they return to your card as a return now its a solo purchase and you will be hit with 24.99% apr because your next payment wont go to pay that exact purchase off.

Your payments go to promotional purchases first. So if this originally was with a large purchase that fell into 0 apr for 12 or 24 months now your screwd. They arent supposed to treat these as returns or anything involving a transaction to your account. You should be able to swap and go if they want a reciept whatever to determine if its still covered but should be a one for one exchange.

Everytime its something and the old OH Kobalt just changed their policies recently. So when were we alerted?

Guest

unfortunately Lowes bought the rights to craftsman with sears going out of business. im about to go in to lowes to return my 25' kobalt tape measure because it wont retract either.

ive had it less than 2 weeks with very little use. we will see what happens ill leave a message with results in case this happens to anyone the near future.

Guest
reply icon Replying to comment of Guest-1636122

Same thing has happened to me 412111 broken want replace I went in the store with my buddy he is an attorney he suggested a class action lawsuit .

Guest

i have a 25' kobalt 412111 with a broken tape. i tried to get it replaced with no satisfaction .

i can not find where to get a replacement or anything for my tape WHAT DO I HAVE TO DO TO GET IT REPLACED ????????????

NOT VERY HAPPY MR. SCHMOYER

Guest
reply icon Replying to comment of Guest-1624469

Buy a new one.

Guest

I to whent in they asked for a receipt and I said i didn't have one they then said it was a 90 day replacement window and without a reciept they couldn't prove that I had purchased it in the 90 days but the package stated the so called " LIFE TIME WARRANTY" and I was like tf 90 days ain't *** compared to a lifetime do not buy anything from lowes the excuses they pull out of their *** will make you lose brain cells that's how much of a joke it is

Guest
reply icon Replying to comment of Guest-1613643

I’ll help clarify this for you. I work at Lowes and have recently encountered this new 90 day warranty.

Im guessing your talking about a tape measure. Recently within 2018 I believe, Kobalt tape measurers (and im sure many similar products of Kobalt) stopped being “lifetime hassle free guarantee”, and many items have switched to a “90 day warranty” (with receipt of course). It says on the right hand corner of the box of the product what warranty it has. Newer models i noticed have the 90 day warranty while older models that have sat on the shelves still have the box on it saying “lifetime”.

Those older models will and should be honored at the store for exchanges since they are lifetime (but if they honor it they will only give you the newer model which will only fall under 90 days from when you get the new one). However some people may try being slick by attempting to return a “new model” of the tape measure after the 90 days and claim it was lifetime, when in fact it wasnt. Of course the customer doesn’t have to original packaging to prove it, and its left to customer service/head cashier/management to make the decision based on judgment if theres no proof. Its quite a mess since the company has changed its lifetime guarantee from tape measures to 90 days.

I really believe it should be a lifetime guarantee, but us (the workers) dont get to make that decision, we simply have to follow the company policy as best as possible. In fact I helped 1 customer today specifically about a tape measure and told me it was lifetime, even though he had no packaging or receipt to prove it. He simply wanted to exchange it. When my manager had told him about the 90 day warranty, he got aggravated, but when the manager left, i decided to help the customer anyways with the exchange on the tape, for the newer model and going forward its a 90 day policy.

In my eyes, i simply did not want to lose a potential customer because of a simple $8 tape measure. The customer thanked me, went inside to grab an exchange AND bought more items along with exchanging the tape.

Which was definitely more than $8......im sorry you went through such a bad experience due to the warranty being changed. It happens unfortunately.

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