Lowes Reviews and Complaints
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Lowes in El Paso, Texas - Bad attitute
Check out lady at Lowe's was mad because 1 of the items we bought (about 18 items total) was not priced and another was priced wrong. She had to call for a price check and as a result the line was held up, for about 10 minutes total. It was obvious that she was angry and as a result she let us walk away from the counter leaving a bag of merchandise (about $40.00 worth) on the counter. We did not realize our oversight until the next day when we wanted to use the missing merchandise. To late (!) for us to go back and prove we did not get all of our merchandise. Because the check out lady was an employee of Lowe's and because of her bad attitude she and Lowe's ripped us of for about $40.00. Hope our $40.00 makes Lowe's bottom line look better for now. The next $40.00 dollars we spend will be at Home Depot as we refuse to go back to Lowe's from now on.
Lowes in Washington, District Of Columbia - Documenting rip offs before they happen!!!
To all consumers whom have been ripped off by Lowes or any store, start using your, "Cell Phone" camera/video recorder to record your rebates in the store while the rebate tag or price is still on the shelf, before you make that purchase!! Get in the habit of snapping a picture or video recording of the sell price, the rebate special, the sell ending dates, you picking the item to be purchased and any other picture or video that may help you, if you find you are in a "Ripped off Situation"!! Use that cell phone for more than just a call!! Your future attorney may need that sort of documentation to prove your case. Make sure you record it with that day's date on it, because we all know when stores are headed for trouble, all proof in the stores disappear!! And they will deny, deny, deny.
Horrible customer service @ the registers-Lowes Staten Island NY
I did like Lowes, I shop there in the morning before i come to work and " i spend money " Lowes use to brighten my day in the plant department which by the way your prices are overboard lately. Hellooo we are in a recession here! But that is a whole other issue, let me not get off track about my complaint thank you. Your employees have a horrible attitude at the registers. I know we are in a recession but girls please its not that bad. Your attitudes in customer service really needs a reality check. It is not my fault those self help registers do not work properly. Sorry iam interupting your chit-chat with your co-workers and forcing you from your important conversation with your co-worker so you can assist me at the register that is not working properly. Hey! its not my fault those self help registers arent working.- Tell your boss to fix the self help registers so they work properly so we dont have to bother for your assistance which is horrifying !Please do keep in mind thats why Lowes is paying you in the first place. You are getting paid to do that position! How dare you make me feel offended cause you do not like your job which your attitude clearly states that iam bothering you. If its that bad for you, quit your job and give it to someone else who will appreciate it ! There is a lot of job loss out there or have you not noticed. I didnt get the employees name, but clearly you are expecting with child soon, if it is to much for you i suggest you go home and take the weight off your tired legs if you cant handle being pregnant and working at the same time, but then again Lowes is paying you to assist me and everyone else that spends there money. Your attitude alone will force me to go elsewhere and shop. Lord knows you all do need my money during this harsh times that have fallen upon us...Mmmm Home Depot here i come....at least the employees have a better customer relationship with me as they smile and assist me without an attitude...Hey Lowes Corporate are you reading this ? I hope so in this economy you cant afford to loose good paying customers like me...Ahhhh to late now...
We had Lowes install a barn/shed. $5,ooo.oo We decided to pour a slab instead of a footer with the wood flooring on top. The contractor-Heartland Sheds decided we didn't need that wood floor kit and didnt deliver it. We contacted Lowes they agreed that all...
Lowes in Chestnut Hill, Massachusetts - Chain saw
i brough a pullin 18in chain saw in tilton new hamp and i also got the extened warrenty i went to lowes in bedford nh to see about getting it fixed because i didnt have my paper work i was told they could do nothing i asked if they could look it up on the computer they said to go back to tilton nh thats 70 miles from my home you can take your storeand stuff it i was going to have lowes get my new cabnits for my home but home depot gets it now your customer services sucks big tim
Okay- bought carpet to be installed from Lowe's. After it took 14 days to get an installer here- they proceeded to GLUE the carpet to our 100 year old PINE hardwood floors (oh did I mention that our property is Historical?)...I walked in with about 3 feet undone...
SEXUAL HARRASSMENT AT LOWES
Have you ever noticed when shopping at your local Lowe's Home Improvement Warehouse that most of the front end are young, attractive girls? I never really did until recently. While moving "up the ladder" I have worked at 7 different Lowe's. In every single one some middle aged manager was screwing a very young cashier...every single one! My current store just completed an investigation where they did absolutely nothing about it. Is it a coincidence that these girls are hired? Always as cashiers? I think not! I think the upper management consistently hires "eye candy" so that they can get off whenever possible. It doesn't matter that its against policy...it doesn't matter that these men are 5, 10, or even 30+ years older than the young *** they hire. Or that these men have wives and families at home. This is a consistant problem throughout an immoral company and I for one have had enough!
Lowes in Rochester, New York - Purchased Door, 1 year later still not installed.
Last year I purchased a $3000.00 patio door. When the installers arrived to install, the determined the door had been cut wrong. The measurements didnt match, they installed anyway and for week we had to deal with cold air seeping through the large gaps in the door. Then they had the dept. mgr. come out, he agreed the door was not cut for my patio (which the measurments are taken at the time of order). Meanwhile my husband and I stuck towels in the gaps to prevent the air from coming in and the hear from going out; while they place another order for the same door, well we waited and waited. We finally called the store 2 months later to find out when to expect our door, of course the dept head was out, we heard back 30 days later; only to inform us that they ordered the wrong door and had to place another order. The installers came out to install door #2, only to learn that it was again cut incorrectly (based on the measurements when the order was placed). They had to place another order and told us they would call when it came in. Well, we never received a call, my husband called back 30 days later and was told to give a little more time for the door to be custom cut and shipped to the store. 3 months later we called again and was told the door had been sitting in their store for a few weeks. We were contacted by an installer notifying us that he would be out to install, he came. He took one look at the door and said "This is wrong again, Im sorry!. He called the store while I was there and told them they again the wrong door was shipped. He called me 3 weeks later and said, the door he left sitting in my shedd is the door he just hope it was cut according to the measurements. Four months later, I havent heard back from the installer. I called Lowes to speak with the dept head, who was very rude, put me on hold for 15 min. and when he reurned, I explained to him how I didnt feel I should have to pay the full price for a door that still hasnt been installed, he response was, OH you will have to pay the full price. After speaking with the financial company, I realized Lowes was paid in full for the purchase I made on my project card, now they were coming after me for a purchase that is still sitting in my shedd and the door that was installed with the large gaps is still stuffed with towels to now prevent the rain from ruining my kitchen tile. This has been a terrible experieince for me and my husband.
Lowes in Everett, Massachusetts - Bathroom Remodel Nightmare
When my husband and I decided to remodel our bathroom we thought we'd check out our local Home Depot and Lowe's. We didn't see anything that caught our eye at Home Depot so we were off to Lowe's. We ended up buying a beautiful vanity, sink, counter top, mirror, side cabinets, jacuzzi tub, faucet, toilet and shower head. We bought the whole shabang! The style we chose for our vanity every piece had to be ordered seperatly. The clerk quoted that we would get everything in two weeks. It FINALLY arrived after SIX weeks! After unpacking all of the items, we had SIX defective pieces on the cabinet pieces. The mirror had a HUGE dent in the wooden frame, there were 2 drawers that were also dented, one of the side cabinets had an awful defect on the face as well. When I called the next day to report all of the damage pieces the girl was nice and told us just to take pictures of the damaged areas and bring them in and they would order new pieces. She told us it would be in a "rush order" and would take a week for the replacement pieces to come in. Another SIX weeks later they came in. The mirror had another huge defect in it. The sales person that we had been dealing with has now an attitude with US when we call to inquire as to where our stuff is. She is nothing but rude! It's not our fault that the stuff is junk! If I would have known it was going to be such a headache, I would have returned every single piece that I have bought. The counter top that we chose was a composite (like Corian, very pricey). It looked nice the first day. Until I tried to wash it. We read the directions and they stated to use any general household cleaner and a rag. I sprayed Fantastic on it and wipped it down. It left water-like rings all over the top! This was the last straw! I told my husband to take it off and return it. I did not want to exchange it and wait forever to just to have it happen again. We went to a local Countertop store that specializes in just that. We thought we would pay through the nose. We chose a Silestone countertop. It was $100 LESS than Lowe's PLUS they installed it, which my husband had to install the one we bought from Lowes. It has been close to four months now since all this has been going on and we are still waiting for the mirror to come, AGAIN! I will NEVER, EVER buy anything other than light bulbs at Lowes again! It really isn't worth the time, money or aggravation. If you are located in the Southern NH area and want QUALITY countertops and cabinets I would highly recommend Solid Advantage. The people there are curtious, knowledgable and professional. I wish I would have went there first! We ended up also getting a beautiful countertop for our kitchen as well! What ever you do, DON'T GO TO LOWE'S!!
Lowes in Austin, Texas - *WARNING FOR PET OWNERS*
Do not buy a SAGA PALM PLANT, they are extremley poisining to dogs, cats, and small children. My puppy, who like to chew on things ate some of this plant and is in the hosiptal and may die from eating this. Lowes needs to put wanrings on plants when they are harmful. Why shouldnt they? All chemicals have warnings on them when they are harmful. No one should have to go threw this. We bought the puppy for my daughter for easter and now my daughter might not have a puppy because lowes failed to have warnings on there products.
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