Lowes Reviews and Complaints
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Terrible extended warrenty experience w/Lowes
MY WHIRLPOOL DUET WASHER BROKE DOWN. I CALLED LOWES EXTENDED WARRENTY SERVICE ON FEBRUARY 11TH 2010. THEY SCHEDULE AMODERN APPLIANCE TO COME OUT AND LOOK AT IT ON SATURDAY 2/13/10. IT SNOWED THE FRIDAY BEFORE, SO THEY RESCHEDULED FOR MONDAY THE 15TH. MY WIFE HAD TO TAKE TIME OFF TO MEET WITH THE GUY. HE LOOKED AT THE WASHER AND TOLD HER SEVERAL THINGS THAT WERE BROKEN AND SAID HE WOULD GET BACK TO LOWES EW AND TELL THEM. CALLED LOWES EW ON 2/18/10. THEY HAD NOT HEARD BACK FROM AMODERN APPLIANCE. LOWES CALLED THEM. AMODERN TOLD THEM IT WAS TO COSTLY TO REPAIR. LOWES TELLS ME IT WILL NOW GO TO THEIR SOLUTION DEPT. AND I WOULD KNOW SOMETHING IN 3 TO 5 DAYS. I CALLED BACK SEVERAL DAYS LATER AND THE SOLUTION DEPT. HAD NOT RECIEVED ANY INFORMATION. A DAY OR SO LATER I CALLED BACK AND THE SOULUTION DEPT. SAID THEY DIDN'T HAVE ENOUGH INFORMATION, BECAUSE AMODERN APPLIANCE ONLY TOLD THEM IT WAS TO COSTLY TO REPAIR AND THE PERSON FROM LOWES DID NOT ASK FOR A DESCRIPTION OF PARTS THAT NEEDED TO BE REPLACE. A DAY OR SO LATER I CALL BACK. AMODERN APPLIANCE AND THE SOLUTION DEPT ARE WORKING TOGETHER TO FIGURE OUT WHAT PARTS WOULD NEED TO BE REPLACED AND HOW EXPENSIVE IF WOULD BE TO REPAIR. A DAY LATER I CALL BACK NOW THEY ARE GOING TO REPAIR THE WASHER. THEY ARE WORKING ON FINDING ALL THE PARTS. A DAY LATER I CALL BACK. THEY CAN'T FIND ONE OF THE PARTS. I ASKED FOR THE PART NUMBER. I FOUND IT, BUT THEY CAN'T GET THE PART FROM JUST ANY DEALER. NOW I'M TOLD IT WILL BE 3 TO 5 DAYS BEFORE I KNOW ANYTHING ELSE. I TOLD THEM I WOULD CALL BACK IN 3 TO 5 DAYS TO FIND OUT WHERE THINGS ARE. THIS PROCESS STARTED ON 2/11/09, IT IS NOW 3/3/10.
Paint colors don't match | Lowes review from Denver, Colorado
I've had 2 instances of Valspar paint not matching. In the first instance, I bought a gallon of paint at store A. After doing all the trim and 3 of the walls, I ran out of paint. Went to store B for gallon 2. Finished job but when it dried, it didn't match gallon 1. There was a significant difference in shades. Took some pictures, went back to store 2. They agreed paint did not match but suggested that I go back to store 1 since they sometimes have "tinting issues". They mixed the paint at store 1, didn't charge me. I applied gallon 3 to a small area...it matched gallon 2. Instead of fighting them, I repainted all the trim and the other 3 walls. Lots of extra work but it looks great. Instance 2. This time I bought 2 gallons to paint a room of smaller size than first room. Even though I was painting over white walls (with a light yellow paint), one coat was not enough. I only had about 1 quart left after one coat. When I ran out, I bought the 3rd gallon. Guess what??? It, too, doesn't match the first 2 gallons and this time I went to the same store (they even used the same machine). I don't know who to turn to or what to do. Any suggestions?
Lowe's port chralotte appliance manager | Lowes review from Fort Lauderdale, Florida
On friday 2/26/10 we went Lowe's appliance dept.the employee's in the area said we need to talk to the manager This man's name is Chris. He left us & another couple waiting while he talked to 2 female employee's for 35 to 40 min. at the front desk Even after being paged twice.We know own a front load washer & dryer from Brandsmart & saved 300 dollars. I wander how the other couple did. Thank for *** me off Chris. Maybe next year Lowes can give this man some time off around tax return time so the company can take advantage of the peoples returns John P Needham
Lowes dont talk about jesus in ther box
was talking about Jesus in a private conversation was terminates but heard others talking about driving home drunk satin worship one guy was selling drugs right out of the store to other employees. so since they don't like Jesus in there box its company policy but all the rest is OK ill go some where else.they didnt put me into the position hired for it was supposed to be full time but turned into part time. then i ws supposed to be in gardening at a higher payscale.ended up they put me in back of truck unloading frieght.
Discrimination | Lowes review from Portland, Maine
Hello everyone, my name is Mike Lewis and I would like you to help me with boycotting Lowe's Home Improvement centers because of the discrimination my brother went through with Lowe's that I personally witnessed at the store in Bowie Maryland, from the manager at that store. Over six months ago I received over 300 emails from friends and family from all over the country telling me not to shop at Costco over the incident of the baby black doll that had a hat on calling it the "little monkey" and since that time, I and my family have closed our accounts with Costco. In December of 2008 my brother went to use a friend's credit card at Lowe's that he had been using for years to buy items to help do handyman work and he was denied the use of the credit card but to make things worse the Manager of the Bowie Lowes store treated him in a very prejudice and discriminating way. I happen to walk in the store a few minutes after my brother was humiliated and he explained what happened. I gave my credit card to my Caucasian buddy, we will call him Mr. H, and he proceeded to buy a much pricier item with my credit card with nobody stopping HIM from making the purchase with someone else's card. I then proceeded to where the manager was and told him what happened and asked him why my brother was denied yet my friend was not. The manager was rude and disrespectful and made prejudiced references to my brother "getting caught" as if my African American brother was doing something wrong, yet my white friend was not treated the same way. I called him on what happened with my white friend, as in that nothing happened, he was not stopped and the manager just waved it away as if that was Ok. Like I told the racist Lowe's manager at the time, that it's 2008 and it's a shame we are still being treated this way and he proceeded to kick us out of the store, "his" store he said. My brother's lawyers filed a 10 million dollar law suit against Lowes over this incident in Federal court and after a long time frame a very small payment was made to him to shut him up. At the deposition for my brothers case, I was asked if I had ever been arrested or been fired from a job, but they didn't as Mr. H these questions. I received a document from Loews wanting my brother's wife and me to sign off on the suit case that my brother had against them, for us to agree that "Lowe's expressly denies that it discriminated against Lewis" yet "Lowe's acknowledges that its former store manager could have responded to the December 21, 2008 complaint made by Lewis" "more constructively", yet Mr. H. who was also there and witnessed everything was not asked/told to sign off on the law suit. I refused to sign the Lowe's document and my brother's wife also refused to sign because she wasn't there and I was also just a witness in the suit case that my brother had with Loews. Lowe's does not want anyone to spread the news that they discriminate. If Lowes did nothing wrong, it is amazing that a year later that no one involved with this discrimination case from Lowe's, works at that store in Bowie anymore, how convenient. Lowe's has a history of discrimination and if you need more proof, you can Google "Lowe's discrimination" and see the cases and issues that others have had with Lowe's. I ask you to please support local "Mom and Pop" hardware stores or go to Home Depot and NOT to shop at Lowe's because they treat minorities with bigotry and discrimination. This is the year 2010 and we should not put up with discrimination, racism and bigotry from any company, any organization or anyone. Also, please call, write or email Lowe's Corporate Headquarters Lowe's Customer Care P.O. Box 1111 North Wilkesboro, NC 28656 1-800-445-6937 firstname.lastname@example.org and complain about the discrimination that their company practices and tell them that you will not stand for this type of behavior and that you will NOT shop at any of their stores till Lowe's acknowledges the discrimination and bigotry issues, Lowe's employees must all take diversity training sessions on how to treat minorities and that they donate Ten Million dollars to Bowie State University to go to minority students. Thank You all for your support against bigotry, prejudice and discrimination.
Lowes is useless and so is there Extended Warranty
Took small Tiller and extended warranty paperwork in November 2009 to the Lowes I purchased it from in Shelby, NC. Manager told me where to go to get it repaired which was an hour from my house. I told manager Lowes must send the tiller for repair. First repair took 2 months and of course wasn't covered by the warranty and plus, the thing wasn't even fixed. Lowes sent second time for repair which took 2 more months and you guessed it, repair wasn't covered by warranty. Finally, since I haven't heard from Lowes in several weeks, I called today and they said it's ready. I will go tonight to pick it up and can't wait to see what the cost is and if it's even fixed!
Seeking employment with Lowe's | Lowes review from Winter Park, Florida
Seeking employment with Lowe's. When applying for employment, I tried to acquire a four digit number and could not acquire one. I did not fine a four digit number when my cell phone rang. What can I do about this situation? My e-mail address is email@example.com. Please reply when you have time. I would appreciate it. thanks, Phil Boone. Would like to stay with the company 10yrs or more and just make a life time career out of my position. Again thanks for your help. I have been inside lowe's and i like the enviroment and I would enjoy working with the people.
Sell items they don't have | Lowes review from Los Angeles, California
The Pico Rivera (CA) store sold us 630 pieces of tile of which they only had 300. We bought about $700.00 worth of tiles and only received half of what we bought. We where assured we get the rest the next day and guess what happened the next day? We waited over an hour before we said forget it, give us the money back. The customer service was horrible, we waited long enough to read the badges of about 8 employees, 2 managers pass us by. After the hour we figured the never had the rest of the tile we bought it was all lie. Somebody just figure they make a 700.00 dollar sale before closing.
Pictuers taken by lowes employee
i work at lowes and was under the impression when ur working ur suppose to work.also that no pictures are to be taken of the inside of lowes for security sake .well not only are pictures posted on facebook of the whole store of management,unsuspecting employees but lets just not work just walk around and take pictures he doesn't have to work in returns or on register because he doesn't like it .depending on who is head cashier .but still the time to take all of these pictures these are not the lowes store2223 mech.pa.17050 his name is james taylor thanks
Lowe's botched installed tile job | Lowes review from Albany, New York
We paid Lowe's to install a rather large tile job in our home after we expereinced a toilet back-up and flood. Neeldess to say, after 4 months the tiles began popping up as the temperature changed outside. All of the tiles on the whole job are now either loose or make a crunching egg shell sound as you walk acrossed them. Lowe's has been in to examine the job with their installer and is now refusing to repair the installation stating there is moisture in the floor and that is why the warranty is void. They popped up 2 tiles in different areas an stated they took a moisture reading of 90%. I am not sure how this is possbile? There is no water anywhere to be found. We now have our lawyer involved and are preparing for legal action.
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