Lowes Reviews and Complaints
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Lowes in Everett, Massachusetts - Bathroom Remodel Nightmare
When my husband and I decided to remodel our bathroom we thought we'd check out our local Home Depot and Lowe's. We didn't see anything that caught our eye at Home Depot so we were off to Lowe's. We ended up buying a beautiful vanity, sink, counter top, mirror, side cabinets, jacuzzi tub, faucet, toilet and shower head. We bought the whole shabang! The style we chose for our vanity every piece had to be ordered seperatly. The clerk quoted that we would get everything in two weeks. It FINALLY arrived after SIX weeks! After unpacking all of the items, we had SIX defective pieces on the cabinet pieces. The mirror had a HUGE dent in the wooden frame, there were 2 drawers that were also dented, one of the side cabinets had an awful defect on the face as well. When I called the next day to report all of the damage pieces the girl was nice and told us just to take pictures of the damaged areas and bring them in and they would order new pieces. She told us it would be in a "rush order" and would take a week for the replacement pieces to come in. Another SIX weeks later they came in. The mirror had another huge defect in it. The sales person that we had been dealing with has now an attitude with US when we call to inquire as to where our stuff is. She is nothing but rude! It's not our fault that the stuff is junk! If I would have known it was going to be such a headache, I would have returned every single piece that I have bought. The counter top that we chose was a composite (like Corian, very pricey). It looked nice the first day. Until I tried to wash it. We read the directions and they stated to use any general household cleaner and a rag. I sprayed Fantastic on it and wipped it down. It left water-like rings all over the top! This was the last straw! I told my husband to take it off and return it. I did not want to exchange it and wait forever to just to have it happen again. We went to a local Countertop store that specializes in just that. We thought we would pay through the nose. We chose a Silestone countertop. It was $100 LESS than Lowe's PLUS they installed it, which my husband had to install the one we bought from Lowes. It has been close to four months now since all this has been going on and we are still waiting for the mirror to come, AGAIN! I will NEVER, EVER buy anything other than light bulbs at Lowes again! It really isn't worth the time, money or aggravation. If you are located in the Southern NH area and want QUALITY countertops and cabinets I would highly recommend Solid Advantage. The people there are curtious, knowledgable and professional. I wish I would have went there first! We ended up also getting a beautiful countertop for our kitchen as well! What ever you do, DON'T GO TO LOWE'S!!
Lowes in Austin, Texas - *WARNING FOR PET OWNERS*
Do not buy a SAGA PALM PLANT, they are extremley poisining to dogs, cats, and small children. My puppy, who like to chew on things ate some of this plant and is in the hosiptal and may die from eating this. Lowes needs to put wanrings on plants when they are harmful. Why shouldnt they? All chemicals have warnings on them when they are harmful. No one should have to go threw this. We bought the puppy for my daughter for easter and now my daughter might not have a puppy because lowes failed to have warnings on there products.
Lowes in Ellicott City, Maryland - $300,000.00 in damages and climbing from Lowe's roof install
In September of 2008 we contracted with Lowe's to replace a slate roof on a home built in 1837 with Owens Corning 30 yr. shingles. Their installer came and removed the slate-left it all over the lawn. The roofer then left our job to go to complete others he had started. He did not cover our roof and then the rains came - 4" of driving rain from tropical storm Kyle came up the coast and onto our open roof and into our home. We now have 11 rooms completely destroyed with plaster walls and ceilings on the now warped floors. Mold is growing everywhere and Lowe's has not made good on their warranty or made any attempt to make us whole. Their insurance company was useless and actually told us when we could not find the contracted roofer (the job was paid in full, $11,000.00) that we needed to find a roofer to get out there and close that roof up saying, "It is, after all, your investment. You need to find yourselves a roofer." The fight goes on.....
Lowes chasier mistake
Lowes cashier overcharged me on my receipt at checkout and could not refund my money had to see customer service and they would only give me a gift card for their mistake. Lowes should be aming to please their customer and be glad someone in this economic hard times is there in the store buying to begin with and not one of these stores who is going out of business. I f this keeps up they may be filing bankruptancy. I would like for this store to be there for the consumer instead of out to see how much money they can gain by these types of practices.
Lowes in Tampa, Florida - They sold us a front door that didnt fit and insisted it did
we bought a door from Lowes/the salesman took our measurements and gave us a door. the door didnt fit. they argued over the phone several times and different stories were told to us by different people / out and lies. they would not make good and we said fine pick up the door and give us our money back. they said no/ they would rent us a truck and bring it back ourselves. first of all we both have arthritis and cant pick them up and lift them into a truck and secondly this was thier mistake and we feel they should pick it up. secondly, they recently measured our floors for tile and they measured over 100 sq. ft more than the other company(the other co. did it and they had left over)
LOWES credit card limits drop with no reason
As a long time lowes customer,I am pissed off at the way Lowes has cut my credit limit from 2500 to 990 an then last week cut to 490.I have never been late or missed a payment in 16 years Ive had my card.SO WHAT UP LOWES YOU DONT NEED MY MONEY.I always paid above my minimum payment but not any more. when it paid off Im taking my card to my local store an cut it up in front of the store an give it to the people at service desk an be sure everybody hears me when I say LOWES SUCKS
They Should Call Lowes In Smithfield NC Slows.
I went to the Lowes Home Improvement Store In Smithfield On Brightleaf Blvd. I had ordered an appliance online and came in to pick it up. You wouldn't believe how long I stood at the customer Service Desk waiting for someone to notice I needed help. Then I finially got the person at customer services attention. If she wasn't busy texting on her phone she would've of noticed me in the first place!Anyway a long story short. I arrived in lowes at 2pm and left there with my appliance at 6pm!!!!! I will never order or go to them again... I can't stand the way they are. Poor customer service and the employee's are more slow than helpful.
Lowes in Seadrift, Texas - No service
3/23/09 lowes ft worth tx. near loop 820 and hwy 199 around 2 pm t0 2:30 pm I looked for help in lawn and garden eventually I found the barbed wire and t-posts I wanted but could not get to the wire rolls under a shelf. Again I searched for help. Next I went to customer service and waited while a woman talked on the phone for a while. Next I went to a cashier and asked for the stores phone number,called and got a dis-connected number. I called information for the correct number and called and asked for the manager or the service desk. Eventually the operator came back on and asked if she should try again . I said no thanks I will take my business elsewhere. Simms lumber was happy to fill my 1600 dollar order and not turn their back on me and pretend I was not there.
Lowes in Bloomington, Indiana - Handicap accessibility
I shop at Lowes. Recently I went to Menards and decided I would prefer your store. But I cannot get around it without an electric scooter basket. So, I'm back to Lowes. Please reconsider your decision about having scooters. While it may not be required by law, it is good business to cater to customers. The old bottom line was profit. The new bottom line is the well being of people. Corporations have made things difficult for the common people for a long time and we are beginning to recognize that we don't have to take it from corporations any more. We can take our business elsewhere. -Deb
Lowes in Medford, Oregon - Bosch tankless water heater and appliance service
my husband and I bought a bosch aqua star tankless water heater and a bosch washer and dryer. we bought the water heater three years ago this coming september and have been having trouble with it starting and have to continually reset it to get it to work. we called to have it serviced and found out there is no one in our area that will service it which makes it pointless to have a warenty to have it serviced once a year as no one will service them so what is one to do then.we also have a bosch washer that isn't working and have the same problem and have had it made very difficult to get anyone here to service it also if i knew then what i know now i would never had bought a bosch appliance and am so upset that i want to return them where we bought them . i have'nt had the washer and dryer for a year yet and now have to go to the laundry mat to wash my clothes while i wait for someone to set up a service appointment. how long does one have to wait before something is done. beware of what you buy. we live in oregon. has anyone else had anything like this happen to them
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