Lowes Reviews and Complaints
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Lowes is useless and so is there Extended Warranty
Took small Tiller and extended warranty paperwork in November 2009 to the Lowes I purchased it from in Shelby, NC. Manager told me where to go to get it repaired which was an hour from my house. I told manager Lowes must send the tiller for repair. First repair took 2 months and of course wasn't covered by the warranty and plus, the thing wasn't even fixed. Lowes sent second time for repair which took 2 more months and you guessed it, repair wasn't covered by warranty. Finally, since I haven't heard from Lowes in several weeks, I called today and they said it's ready. I will go tonight to pick it up and can't wait to see what the cost is and if it's even fixed!
Seeking employment with Lowe's | Lowes review from Winter Park, Florida
Seeking employment with Lowe's. When applying for employment, I tried to acquire a four digit number and could not acquire one. I did not fine a four digit number when my cell phone rang. What can I do about this situation? My e-mail address is email@example.com. Please reply when you have time. I would appreciate it. thanks, Phil Boone. Would like to stay with the company 10yrs or more and just make a life time career out of my position. Again thanks for your help. I have been inside lowe's and i like the enviroment and I would enjoy working with the people.
Sell items they don't have | Lowes review from Los Angeles, California
The Pico Rivera (CA) store sold us 630 pieces of tile of which they only had 300. We bought about $700.00 worth of tiles and only received half of what we bought. We where assured we get the rest the next day and guess what happened the next day? We waited over an hour before we said forget it, give us the money back. The customer service was horrible, we waited long enough to read the badges of about 8 employees, 2 managers pass us by. After the hour we figured the never had the rest of the tile we bought it was all lie. Somebody just figure they make a 700.00 dollar sale before closing.
Pictuers taken by lowes employee
i work at lowes and was under the impression when ur working ur suppose to work.also that no pictures are to be taken of the inside of lowes for security sake .well not only are pictures posted on facebook of the whole store of management,unsuspecting employees but lets just not work just walk around and take pictures he doesn't have to work in returns or on register because he doesn't like it .depending on who is head cashier .but still the time to take all of these pictures these are not the lowes store2223 mech.pa.17050 his name is james taylor thanks
Lowe's botched installed tile job | Lowes review from Albany, New York
We paid Lowe's to install a rather large tile job in our home after we expereinced a toilet back-up and flood. Neeldess to say, after 4 months the tiles began popping up as the temperature changed outside. All of the tiles on the whole job are now either loose or make a crunching egg shell sound as you walk acrossed them. Lowe's has been in to examine the job with their installer and is now refusing to repair the installation stating there is moisture in the floor and that is why the warranty is void. They popped up 2 tiles in different areas an stated they took a moisture reading of 90%. I am not sure how this is possbile? There is no water anywhere to be found. We now have our lawyer involved and are preparing for legal action.
Lowes sold me broken, returned, appliances TWICE
I bought a glass cooktop at Lowes. It was advertised as a display model, with a good discount. So I bought it, when I got it home I noticed that... A. It had been installed in someone's house (poorly wired plug hanging off the end with exposed wires) B. The seal on the glass top was not sealed, meaning water or whatever could get into the guts of the thing from the side. I went back to Lowes, raging mad, and was shut up with a free warranty repair and $75 off the price. When the service guy arrived a week later, he told me that it could not be fixed, but had to be sent back to the factory to be repaired with an entire new top. Back to the store it went. BY now I am trying hard to be cool, and my oven was used up, so I figured they wouldn't gripe if I bought a new oven too. I practically had to BEG to get one of the young men to go through the catalog with me. ( catalog, because, to my surprise, the cutout sizes are different for almost EVERY brand cooktop!) I ordered one that cost more than I was comfortable with, but it "fit the hole". fats forward. After the solid work schedule of the holidays, I got a Handyman to come and install this thing. I opened the box, and found the wires twisted, the stickers peeled half off, and THE FREAKING GLASS IS CHIPPED!. I have been sitting (not literally) on this thing for 2,1/2 months waiting . I was scared because I am clearly outside the 30 day return window, and figured I would have to eat it and pay for the repair, or beg for help. When I called Frigidaire, I gave them my serial number, and the girl comes back and says.."are you sure that's the right number, we check, yes it is. She then tells me that THAT unit was declared "scrapped" and was supposed to have been destroyed. NO. I assured her, it was sold to me as a new, special order, from Lowes at FULL PRICE. Something is fishy at Lowes, folks. That is the second in a row (2 for 2) cooktop that I bought there that was not only a customer return, but a seriously damaged customer return. I called corporate and told them no remedy was sufficient except a full refund of my money and closing of my Lowes account.
Lowes Distribution HR
I recently applied at lowes distribution for a seasonal team member job. I went through the entire hiring process as far as the drug test and even getting my orientation date. A week after I was told I would be hired Bill from HR had informed me that there was something wrong with my backround check. I told him my SS card and Birth Certificate had different endings (Jr./ II ). He assured me that was the problem so I fixed that issue and brought it to him that day and all was good. When I got home (literally 30 min. after I was assured of my position) I got a phone call and Billy Boy told me my SS # was wrong on the application and I would have to re-do my application and start everything all over again, and that my position was no longer assured....Talk about HR being completely incompetent of doing their job.
Never buy Appliances from Lowes
We purchased what the sales rep said to be a top of the line Maytag washer from the Rock Hill SC store.While I realize there is only a one year manufacturers warranty,what they don't tell you is that the item could have been sitting in the store for six months.The time that the machine sits in the store comes off of the warranty time My machine has roared from day one.We just thought that it was normal.A friend heard the machine while we were talking on the phone & told me that the bearrings were going out. This machine is barely over a year old.We called the Rock Hill store where the machine was purchased but was told there was nothing they could do.They referred us to a Maytag repair person who informed us that the manufacturers warranty is from the date the machine was built.So now we are SOL.Even if it had been less than a year since the date of purchase the manufacturers warranty would have already been out. It seems just another tactic to get you to purchase the extended warranty.That is misleading the consumers. I will NEVER purchase another item from Lowes.
Lowe's pissed consumer | Lowes review from Pittsburgh, Pennsylvania
Yet another bill arrives and Lowe's has applied our payment to our no interest/no payment bills for next September. They have told me that I can't speak to them, they must speak to the primary card holder yet it the primary defaults, they'll come after me, go figure. They can't ever get the payments straight. They can take their card and shove it, I'm done. My brother stopped shopping there years ago. I will now shop at 84 Lumber or Home Depot. After a complaint at Home Depot about not raising our credit limit, it was adjusted immediately. And as for 84 Lumber, they are a locally owned company. I will tell 10 people and they will tell 10 people and they will tell 10 people, goodbye Lowe's.....................
Lowes Credit Card
I was incensed by Lowe's insultive attitude toward customers. | Lowes review from Spokane, Washington
I've had no reason to enter any Lowe's store for three years and have ceased holding them in any regard as concerns propriety, ethics of customer service. However, while perusing the Internet this morning to garner price comparisons for a drill press I plan to purchase, one website suggested other suppliers, Lowe's being one of them. out of curisosity, I decided to see how much cheaper Home Depot's price would be than Lowe's, they being a carbon copy inventorier (not that I will use any of my finances to encourage Lowe's to stay in business). When i accessed the website, I noticed the "Pissed at Lowe's" category and thought, even though I'd written them off three years ago, the "buyer beware" flag should be raised. So, in all fairness to the ignorant buying public, and ehticcal people everywhere, I'm posting the facts. In the spring of 2007, Noly and Ann Acob, of Yakima, WA, saw an advirtised sale on plastic fencing and went into the store to buy four sections and accessories. Not having a vehicle sufficient to haul their purchase, they arranged to have me go with Noly on the following day with my pickup to assist him in retrieving the material, which was already paid for. Logically, the pre-paid items shold have been on a pallet awaiting pick-up. They weren't! Instead, we waited two hours and thirty-seven minutes for the employees to pull four eight foot sections of the plastic fencing, a gate, seven matching plastic sleeves for posts and seven pressure treated 4"x4"x8's. They were also supposed to pull sixteen 2"x3"x8's for the stringers - but they didn't have them! The computer said they had two hundred but in actuality they didn't! The lame excuse for their substandard performance was "they were doing inventory." The store hours were 7AM-10PM. Inventory should be done during those nine hours the store is closed to the public, but Lowe's would probably have to pay the employees a more decent wage to work overtime. In view of this, the customer's needs should have come first. Some people can still remember when this was the first line of doing business in America but, alas, that would entail customer service. The following day, I sent an email to the corporate offices of Lowe's because I believed they should realize the deplorable practice was going on in Yakima. I also believed they would care. I recieved an email reply that they were "looking into the matter". Three days later, Alfredo Vargas, Jr., an assistant manager at the local Lowe's store, who obviously drew the short straw, called to tell me they were sorry! I asked Alfredo, "Is that it?" and he reiterated, "I'm sorry." On the same day I emailed Lowe's corporate office to apprise them of the situation, Ann Acob called and also complained about the deplorabe occurrence and was given a 20% refund in addition to the sale price for their incnvenience. It was I who was inconvenienced because it wasn't even my merchandise. Lowe's gross incompetnce wasted over two and a half hours of my time for a matter that should not have taken more than twenty-five minutes during the busiest time and it was my vehicle that received the wear and tear! The people who were inconvenienced the least got a reward and all I got was an embarrassed "I'm sorry" from some poor assistant manager. The store manager didn't even have the balls to do it himself! By the time I received the long overdue apology, I told Mr. Vargas that I was sorry also because it meant the complete cessation of my shopping at Lowe's At the time, I was a government employee with a U.S. Govenment VISA card for official purchases, which I typically used at Lowe's for anything the facility needed and since I would no longer be doing personal business with them, my credibility (and government ethics) mandated taking that business to Home Depot. Prior to retiring three months ago, while preparing to close out my financial records, I audited those purchases at Home Depot that would have been made at Lowe's and during the low year since spring of 2007, I spent a combined average (my own personal and the government's) of six thousand dollars. If everyone did that, Lowe's would be forced to actually practice customer service - or go bankrupt, as they deserve. I have also proven that I save money shopping at credible businesses who carry American merchandise.
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