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Lowes using unreliable subcontractors

We contracted thru Lowes Home Improvement in Mooresville, NC to have 2 vinyl fences repaired and a new gate installed. The contractor came out and estimated a total cost of almost $850 for the work and parts. Our HOA sent the store a check for the full amount. After 4 months of not showing up and not returning phone calls and 2 calls to the store complaining and listening to the contractor service departmant make excuses for him, the contractor service department representative asked if we wanted a refund,, which she promptly sent. We used a licensed handyman service and got the work done for $165, plus $50 in parts, he repaired even the old gate and saved us the price of a new gate.
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1 comment
Anonymous
#38883

:grin

In Denver, Co

TJW Construction is the General Contractor, they don't actually do the work. They hire Sub-Contractors.

They are no different than the good ole (The Home Depot)

They are in all stores in Colorado and Wyoming. They get 10 to 1 Jobs.

While the small General Contractor gets 1 to 10 in all the stores, as you deal with the real Contractor.

Next time you pay for an install at your Lowes. Ask if the General Contractor, will personally call you and show up, not a Sub - Contractor!

Comment by the ( The General )

Review
#119738 Review #119738 is a subjective opinion of poster.
Loss
$10

Lowes in Scranton, Pennsylvania - Grill was scratched and dented.

Saturday morning we went to bye a grill at Lowes because we saw the add for free delivery and pick-up. Then we were told there was a $65. charge because it was not an appliance . I cook on it, hence it is an appliance. Any way they asked us when to deliver it, we said Tues afternoon, it came in the morning, I was not home yet. Then I saw the old grill they said they would take it but it was still there. They came the next day for that. Then I saw our grill with a scratch and dent. We wrote to feed back and never heard anything.
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#119629 Review #119629 is a subjective opinion of poster.
I am a home improvement contractor and spent over 100,ooo dollars in lowes last year ,i bought a HUSQVARRNA BLOWER on 12/11/07and used it twice to blow of roofs and it sat in my tool trailer until today 5/1/08 when i started it up it ran fine but would not blow ,I took...
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5 comments
Anonymous
#13892

Lowes must be hiding lots of money on their books with all the people I talk to daily that spend hundereds of thousands every year/month/weekend.... Of course it's when they want to return something, or get a discount, blah blah blah.

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Review
#119551 Review #119551 is a subjective opinion of poster.
Loss
$149
I live near Lowes here in Shelby, North Carolina. My house is the closest house to Lowes. However, this house and this beautiful community I live in was here well before Lowes ever thought about being here. I’m up 2 ½ hours before my alarm clock is set to...
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6 comments
Anonymous
#20498

In reply to "Hates *** People" Looks like you are the *** one ---- in the first sentence of her post, she states she has lived in this house long before Lowes was ever built.

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#119481 Review #119481 is a subjective opinion of poster.
I am writing this letter as an ex Lowe’s customer, as I had the absolute worst customer experience I have ever experienced and or witnessed; A nightmare that spanned more than nine months, and was brought on by your West Des Moines Iowa store. The experience in...
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2 comments
Anonymous
#19024

The most wide spread problem with Lowes Home improvement is their hiring scam artist for their contractors. I contracted with Lowes to have a fence installed November 30, 2007 wood was delivered November 31, 2007 was told to place the wood down the driveway out of sight.

They placed it in the middle of my driveway in front of my house. no where to park cars. Complained to Lowes said they could not send anyone to move to wood and proceeded to say that the fence installer would be here next Wed. and said fence would be done by week-end.

March 2008 still waiting for my fence to be installed. He came by after numerous complaints in the middle of Dec. and removed all our fence. We have a dog!

And no .....fence! When he finally came over in March I came home from work and he had cut my concrete in the wrong places I screamed you were told back in Nov. where I wanted these placed . Oh my he said I remember now but I had forgotten.

PISSED I AM.... He would come for about 2 hrs. and LEAVE. I had about all I could take.

Called BBB and they had a mile of complaints on him and his brother. And they can't find them. They have no info on the two.(Beckett Decking and fence) owner Robert Beckett and brother Curtis Beckett) Company no longer exist. But wait we now have (Curtis Beckett fencing) But address does not exist even Phone number is wrong.

I did my own back round check they come from W. Virginia and have numerous addresses through the south I live in Louisville, Ky. hmm. I went in to Lowes now APRIL and told them that I fire Curtis I do not want him at my home again and showed all the scam stuff I had on him.

Said wow this is unbelievable I asked, don't you do back round checks? They don't but the home office in Georgia does. To shorten this because every time I wright all this down I think they are going to have to put me away do to anger, hurt, crying oh did I mention ANGER. We wanted to have are yard landscaped by March and for Fathers day the kids were buying dad a grill.

So we could have a big family reunion because his parents are ill and moving for good to a warm spot. None of this happened grandparents are gone and are fence what is up looks like s... It is now June 26, 2008 almost July I'm sure you all can do the math. Lowes still wants to make us Happy........

Please if anyone who reads this and maybe from another State who has dealt with the Beckett Brothers or Lowes please let me know.

Lowes is probaly the biggest scam artist. Maybe ok to buy tools hardware items but stay away from intallers.

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#119329 Review #119329 is a subjective opinion of poster.

Lowes in Winfield, Kansas - Loew's have recorded me as deceased.

Since September, 2007 my account with Loew's has been fouled up. I have had my account with Loew's for over twenty years. They have somehow confused my account with my mother-in-law who passed away September 10, 2007. I have called several times including today to try to straighten this out. I have been told at least three times that this problem has been resolved. But as of the latest billing cycle, I am still shown as deceased. If this is not corrected before my next billing, I will close the account and never do business with Loew's again. Account #82222471066658. Signed - Irene T Hagerty 106 Morton Rd Fredericksburg, VA 22405 540-373-3237
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Review
#119286 Review #119286 is a subjective opinion of poster.

Lowes in Albany, New York - Cosumer complaint

your store no 1740 has a rude service manager by the name of joe. he ranks above a man named matt brown. joe needs an attitude adjustment, however matt should be promoted. i philp carlotti had a problem which matt kindly took care off i say thank you to him and humbug to joe. as a result of matt i will not be going to home depot. ipersonally like lowes and have frequented your stores in all the f for matt sstates i have resided. thanking you in advan ce for matt sincerely philip carlotti.ps im adding these words to complete the minimum requirement.
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Review
#119109 Review #119109 is a subjective opinion of poster.
Loss
$80
having an intimate first hand knowledge of lowes ccic *** you can say almost anything. eg: I'VE BEEN WAITING FOR 45 MINUTES for my grill yeah right. just the other day a customer came in on a sunday when we open at 8am and said he was waiting for 25 minutes and it...
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8 comments
Anonymous
#122968

You customers of lowes make me want to vomit. WHO needs you???

All you do is *** and complain.

Go to home depot. like we care.

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Review
#118953 Review #118953 is a subjective opinion of poster.
I was shopping at lowes in waldorf, md and i notice that they was having a job fair. I was impressed by how many young people was at this job fair and how they was seemed to be prepared by already having interview clothing on. The job fair was held in the back of the...
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36 comments
Anonymous
#768216

Oddly the original poster never stated a specific racial group. Who said the young people were black, that were applying for employment? Any young person that is striving to obtain gainful employment should be applauded;especially these days.

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Review
#118924 Review #118924 is a subjective opinion of poster.

Lowes in Reston, Virginia - Lowe's St. James, NY Brandon Blowhard *** Mgr,

Attempted to have a few rudimentary questions clarified for a millwork order recently. Had received a very polite call from the evening mgr responding with a final quote and he indicated he would be following up the next morning to answer a simple question. The next morning Lowes calls, they dont know anything whatsoever about the previous quote/call nor about the open question. When I reiterate asking to have my question clarified, the employee drops and runs to the manager. Ok, perhaps the Manager is the go to guy. Guess what.. Noooooooo !! The Manager procedes to claim that I berated his employees (only spoke to the one this morning) and that he deals with 100's of customers and no one ever questions anything that they fork over their money, bend over and have him insert his attitude asking how rude can you get Brandon???? Deeper Brandon!!!
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Review
#118739 Review #118739 is a subjective opinion of poster.