Lowes Reviews and Complaints
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The Truth about Lowes
I would like to start off by saying, I hope to not offend any one w/ this statement. I am an employee of Lowes. Just as you have your horror stories, we have ours. I love working with the public and truly love helping customers. But, I have been cussed, spat on, had things thrown at me. Even w/ this being said, I still love helping others. It takes a polite, responsible,patient, courteous, and mature person to work in retail. It is not for everyone. Please remember, when you go into your neighborhood Lowes, we want to help you. We may not be able to answer all of your questions, but we sure will try. Afterall, do you honestly think that all of us want to upset, offend, or sell the wrong product? No, we don't. We are only humans. At some point, mistakes happen. I undertand it costs you, the consumer, money, time and patience. And of course, there are always employees that do not care whether or not you get help, or even get the right thing. And, it only takes one rotten to spoil the whole bunch. Sometimes, you just need to look a little harder to find the perfect one. We are out there, we are the ones who try to solve your problems. We are the ones who load vehicles for the elderly just because it is the right thing to do. We are the ones who think about an unhappy customer after we leave work. We are the ones who wonder what could we have done different to make the customer happy. We are the ones who try to help you even though we are in an area we know nothing about. We are the ones who call you if you drop or lose something. We are the ones who see you struggling w/ something and grab you a cart BEFORE you ask. We are the ones who truly do care. And yes, WE ARE OUT THERE! I will not say which store I work at, just that it is in the south. I am not in management, just a small little employee w/ a heart and a voice. If you learn anything from this message, I hope it is to be compassionate and understanding. Afterall, I still am after years in retail.
Lowes in Los Angeles, California - Excess installation charges
recently i had a microwave installed above the stove and under a cabinet by lowes and was charged a extra fee for what the installer said was a modification by adding a flex exhaust pipe and laying a 1x3 peice of wood across the inside of the cabinet as the exhaust pipe hole was to large to bolt the microwave to / i call this normal instalation not a modification / for this i was charged a extra $55 by the installer / i wish to thanks lowes for the store credit i just recived for $55 and the consumer complaint line for getting this coreccted / sincerally david sandefur
Lowes In Stillwater Oklahoma
I have three simply amazingly BAD major experiences with Lowes here in Stillwater ..all in the past four months. My bad experience ranges from them losing a refrigerator and claiming that someone else picked it up!.... to having a complete *** and incompetent installer come over and mis measure a patio door ..and then not standing by the error... and then re ordering the wrong door... It is incredible but we have very few other options here. The people just don't care and are not well trained...a seven year old could do better than most of these people...
Lowes in Rock Hill, South Carolina - What a messed up store
Rock Hill lowes is the worst lowes of them all, in my opinion, when you go in there and go to a certain department, either there is noone around and you ask some other employee, and they do not know anything. this is really frustrating, what gives. cannot they find people with knowledge? I cannot wait for the waxhaw store to open up because I live in Lancaster, I will go there, so I don't have to put up with rock hill lowes, and sometimes when you go up to customer service, some of them women ( thats all I see anyway) they get an attitude that just gets my blood to boil. come on Waxhaw Lowes open soon, please.
Lowes does NOT Price Match
How great of Lowes to pride themselves on a guarantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes in one part of town has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. Even after the first Lowes told me to go on to the other store and get the item there, for they were out of stock. So guess what Lowes - I guarantee that I will take my business to your competitors instead.
Lowes in Baltimore, Maryland - Too busy to be bothered
I can't express my disapointment with the Lowes of Columbia, MD branch. I went in to get an estimate for granite counter tops, and explained to the sales person (Wade) that the counter was 10' long and "L" shaped. The rep responded to me by handing me a small piece of paper and saying "I need you to draw me a picture". Okay, I'm no rocket scientist, but even a 5 yr old knows what the letter "L" looks like. The rep continued to respond in short answers and unwillingness to help. Sending this to Corporate HQ today.
Lowes in Danbury, Connecticut - Lowe's, attempted to dump wrong product on me.
I ordered hardwood pellets for my stove. I paid for them on a Friday. No problem 37 tons in stock. Monday the delivery shows up with the cheaper softwood pellets. I told the driver that I ordered hardwood pellets. He called the store then told me that they sold out of the hardwood pellets. I told him take them back. I called corporate and was told the store manager would get back to me. I got a call saying there was a mistake. The hardwood pellets were in the warehouse. I gave them a hour to get the right pellets to me. They did. I let them know I wasn't happy about this. All I get is "it was a mistake and they corrected it. I'm sure if the pellets were delivered to someone who didn't check, they would have received a cheaper product and possibly not known the difference. I can see the wrong pellets being loaded. But to be told that they were all sold out after I discovered it, doesn't fly. Especially when they did have what I ordered at the store.
Lowes Terre Haute Indiana incompetent ordering and installation
I ordered an exterior door with 'professional' installation. They ordered the wrong door, the installer (Ron Grub) arrived late, unprepared, and left early with job unfinished for first install appt. Was a no-show no-call for the second appt. Forgot parts on the third install appt, and was late for the fourth (and I hope final) install appt. I've called Lowes for assistance in getting the install completed and they've been of little help. Since I had to pay up front for the whole thing I guess there was no incentive. I will never do business with the Terre Haute Lowes again. If you find that you have to and they refer you to Ron Grub as a 'professional' installer, get a prescription for valium because you'll need it.
Lowes in Worcester, Massachusetts - Lousy service with service advantage plan
My Frigidaire refrigerator quit refrigerating. By the time I discovered this, I had lost all of the food in my freezer and refrigerator. I called the Lowe's Service Advantage number given to me by the local store in which I purchased the appliance. Could hardly understand the person on the other end due to language barrrier. Was told I would receive a phone call within 24 -48 hrs. I'm still waiting for that phone call 1 week later. Noone locally will come and repair it due to the parts under warranty. I have since purchased a new refrigerator due to unknown timeframe of fixing the broken one. Calling the 800 number is worthless. They won't put you through to a supervisor, nor provide contact information for the regional or corporate office. When I did originally call, I expressed concern to the foreign speaking gentleman, that I was on alert for deployment to the gulf coast in response to Hurricane Ike. I am a medical professional, and was awaiting the call to go. I explained to him that I was not comfortable leaving my wife and two small children behind with no refrigerator. I was hoping to at least get someone to look at it as expeditious as possible. I was again reassured that my concern was documented and forwarded to the regional office. Still waiting for word back from the regional office. I called approximately 56 hours after the original call to check on status. I was told that there is no local technicians to provide service, and that my file is still being worked on by the regional office. As a business man and healthcare professional in the same town in which I purchased the appliance, I find this business practice absolutely pathetic. What a "*** poor" way to treat your customers! I was forced to purchase out of pocket a new refrigerator, and replace the well over $200.00 worth of food that was lost at no fault of my own.
Lowes in Monroe, New York - Useless Lowe's furniture warranty
Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off. Called disrtibutor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help. Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states "We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment." We're stuck with defective furniture. Nice. We're no longer Lowe's customers.
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