Lowes Reviews and Complaints
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Lowes in Centreville, Virginia - Website says my local store has item.They DON'T
Lowe's website assured me that the local store has the item I need in "in stock and ready for delivery". When I called the store to check, I was told "that item is discontinued and is not in stock nor will it be in stock". Get with it, Lowes......don't have your website say one thing when in fact it's simply not true. You are SO not helpful! If this is how you run your business, I'd rather patronize the little Mom & Pop appliance store down the street (you know, the one's you've been putting out of business for years).
Lowes in Reston, Virginia - Lowe's new kitchen applicances gone bad
We bought all new kitchen applicances from Lowe's & our first ones ever! Craig, our salesman & manager was very professional. From the delivery service which was rude, late, lost or left parts, cut wires without shutting off the electricity which caused a fireball in our kitchen to Naperville manager who cannot coordinate or take reponsibility, we will never buy an applicance or anything from them again. Our frig is damaged & their lack of service is horrible. Now our new frig is lost somewhere & still not here. We have talked to the Naperville Lowe's countless times. What a comedy of errors without the humor. No one cares! We own a small business & would never treat our customers in this manner. We would lose customers & now we are talking to their corporate office. We are considering talking to our attorney & the local newspapers. We really wish we would have gone with another private business owner who takes pride & reponsibility. Buyer beware!
Lowes in Hendersonville, North Carolina - Lousy warranty service
on sept 15th.i called lowes warranty service to have my lawn mower picked up for repair of the gas pedal.I was told there were 3 repair shops in my vicinity and they called the 1st one who said it would be 3 weeks before they could get it.the 2nd shop said they wouldn't travel to my house because it was 3 hrs away.thats totally untrue and the 3rd said he could pick it up and fix in 3 to 5 days.i said lets go with shelby outdoor power equipment and after many calls and complaining he finally showed up 10 days later.he complained about the lack of gas for his truck and i informed him all you have to do is call and explain why your not coming as promised.he said he would have it back in 5 days and a week at the most.after the week ended we called and was told he had to order a new gas pedal which he just received and would deliver the fixed lawn mower in 3 or 4 days after 5 days i called lowes warranty service and asked for their help since he is contracted by lowes to fox their lawnmowers but all they did was call him and he said 1 or 2 days he would be bringing it back.today i get a message left on phone from lowes saying they followed up a call to shelby and was told still working on it and next week is new delivery date.i certainly don't believe the end is near.to sum it up it has taken 1month so far to fix a gas pedal i'd hate to have a major repair done by shelby outdoor power.
Lowes Delivery Service
Lowes in Rock Hill, South Carolina - Going down in a hand basket
What is up with the lowes in rock hill? Was in their the other night, and the store looked like a train wreck. Their was noone hardly in any department, and I went up to the check out line up by seems where the employees hang out. was trying to get the attention of this one young girl, who was too busy talking to the men, she totally ignored me, all I wanted to do was ask why their was noone working arond the ceiling fan area. This was friday 9-9-08. I got peaved, so I just walked out, and will never return. Some employees that work there are just down right rude. I work with the public, in the insurance business, and I know not to make a customer upset.
Lowes in Reston, Virginia - 2 failed water heaters
2 failed water heaters and I was told to take them apart and figure out what was wrong with them. Then I should disconnect them and bring them back. Who supposed to pay for the plumber to connect and disconnect each time. Whirlpool was so rude, they went as far as hanging up on me and said it was my problem. At no time was I rude or unreasonable. Lowes said it was out of their hands. Deal with Whirlpool. This goes back and forth and I'm out the time and the money for the plumber visits. Let alone the number of trips to return the hotwater heaters.
The Truth about Lowes
I would like to start off by saying, I hope to not offend any one w/ this statement. I am an employee of Lowes. Just as you have your horror stories, we have ours. I love working with the public and truly love helping customers. But, I have been cussed, spat on, had things thrown at me. Even w/ this being said, I still love helping others. It takes a polite, responsible,patient, courteous, and mature person to work in retail. It is not for everyone. Please remember, when you go into your neighborhood Lowes, we want to help you. We may not be able to answer all of your questions, but we sure will try. Afterall, do you honestly think that all of us want to upset, offend, or sell the wrong product? No, we don't. We are only humans. At some point, mistakes happen. I undertand it costs you, the consumer, money, time and patience. And of course, there are always employees that do not care whether or not you get help, or even get the right thing. And, it only takes one rotten to spoil the whole bunch. Sometimes, you just need to look a little harder to find the perfect one. We are out there, we are the ones who try to solve your problems. We are the ones who load vehicles for the elderly just because it is the right thing to do. We are the ones who think about an unhappy customer after we leave work. We are the ones who wonder what could we have done different to make the customer happy. We are the ones who try to help you even though we are in an area we know nothing about. We are the ones who call you if you drop or lose something. We are the ones who see you struggling w/ something and grab you a cart BEFORE you ask. We are the ones who truly do care. And yes, WE ARE OUT THERE! I will not say which store I work at, just that it is in the south. I am not in management, just a small little employee w/ a heart and a voice. If you learn anything from this message, I hope it is to be compassionate and understanding. Afterall, I still am after years in retail.
Lowes in Los Angeles, California - Excess installation charges
recently i had a microwave installed above the stove and under a cabinet by lowes and was charged a extra fee for what the installer said was a modification by adding a flex exhaust pipe and laying a 1x3 peice of wood across the inside of the cabinet as the exhaust pipe hole was to large to bolt the microwave to / i call this normal instalation not a modification / for this i was charged a extra $55 by the installer / i wish to thanks lowes for the store credit i just recived for $55 and the consumer complaint line for getting this coreccted / sincerally david sandefur
Lowes In Stillwater Oklahoma
I have three simply amazingly BAD major experiences with Lowes here in Stillwater ..all in the past four months. My bad experience ranges from them losing a refrigerator and claiming that someone else picked it up!.... to having a complete *** and incompetent installer come over and mis measure a patio door ..and then not standing by the error... and then re ordering the wrong door... It is incredible but we have very few other options here. The people just don't care and are not well trained...a seven year old could do better than most of these people...
Lowes in Rock Hill, South Carolina - What a messed up store
Rock Hill lowes is the worst lowes of them all, in my opinion, when you go in there and go to a certain department, either there is noone around and you ask some other employee, and they do not know anything. this is really frustrating, what gives. cannot they find people with knowledge? I cannot wait for the waxhaw store to open up because I live in Lancaster, I will go there, so I don't have to put up with rock hill lowes, and sometimes when you go up to customer service, some of them women ( thats all I see anyway) they get an attitude that just gets my blood to boil. come on Waxhaw Lowes open soon, please.
Lowes does NOT Price Match
How great of Lowes to pride themselves on a guarantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes in one part of town has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. Even after the first Lowes told me to go on to the other store and get the item there, for they were out of stock. So guess what Lowes - I guarantee that I will take my business to your competitors instead.
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