Lowes Reviews and Complaints
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Lowes in Monroe, New York - Useless Lowe's furniture warranty
Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off. Called disrtibutor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help. Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states "We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment." We're stuck with defective furniture. Nice. We're no longer Lowe's customers.
Lowes in Milwaukee, Wisconsin - Valspar: Horrible Paint
We added a 700 sqft addition to our home using over a dozen gallons of primer and Valspar paint from Lowe's. We painted the room, then installed the floor, thus giving the paint over a week to dry. One year later, we moved a chair that was in the corner, and it was stuck to the paint on the wall. We pulled the chair away and chunk of wall/paint came off. We also had the same problem with picture frames; paint stuck to the back, causing the pictures to stick to the wall. We literally had to pry the frames off. I send both an e-mail and written letter, hoping for an apology and maybe an explanation, but nothing. It's just horrible paint, and even worse customer service...TJN