Lowes Reviews and Complaints
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Complaint category | Lowes review from Bradenton, Florida
I was appalled at the use of the category " I am pissed". What has happened to the language used by these so called adults. I am sure there are other words that could be used to describe their complaint. I have been a customer of Lowes for several years, but object to such language!!!!! As far as customer satisfaction, this really turns me off. Your company heads should have this brought to their attention. Mabe that is why a lot of the "big box" companies are having trouble these days. Think about it, customer satisfaction should be their number one priority. Thank you for letting me voice my opinion.
Water heater delayed installation | Lowes review from Phoenix, Arizona
On 9/7/09 we went to your Higley Rd store in Mesa, AZ to order a water heater installation. We were told someone would be call us on Tuesday 9/8 between 8 and 9 am to come out that morning and detail the unit so it would be installed that day.(9/7 was labor day) Our water heater was completely gone and we had to go without water to the entire home until this was resolved. My husband arranged to be off work that morning and call me with the time they would be there and I would come home to see the detailer at the designated time. We never got the call that morning and my husband was going back & forth on the phone with Tom at the store who was trying to get this straightened out. We got a phone call at 1:48 in the afternoon from Karen at the store who said the installer couldn't do it and another installer would be calling us around 5:30 pm to come do the detail and then install the heater the next day (9/9). She left me that mans Richard at R&R Plumbing)phone number and I called him back as we had an appointment at that time of day. We agreed he could come at 8:30 am on the 9th, do the detail and he would go to the store to pick up what as needed, and the store would call me for the charge card numbers. He left at 9am, (the store is 10 minutes away). He called me at 10:30 to come to the store and sign some paperwork and pay the bill. I was to see Art or Bryce in plumbing. I went immediately and Art was there but he was taking care of another customer. He call some other CS person who said he couldn't help me. Bryce was nowhere to be found. I waited about 20 minutes when here comes the installer to pick up the heater and parts. He was also made to wait. I was finally taken care of after a 50 minute wait for Bryce(who was at lunch). My Husband lost $170 in pay that day, I lost $30 in pay. The people at the store were very apologetic, however, no one offered any compansation or discount for the aggravation, frustration and loss of pay due to their inability to see that their original installer did his job. (we found out that Richard at R&R was on call on laber day and could have done the detail and the install a day earlier had the store bothered to contact him). This was our first time doing business with Lowes, and you can be assured it will be out last. It really angered me to pay that $886 bill after the mess that was made on this purchase and installation. I guess that's why the Home Depot keeps sych a loyal consumner base. I certainlly don't see how Lowes can.
18 Months of *** with Lowe's | Lowes review from Ridgeland, Mississippi
18 months of *** with Lowe's. In February of 2008 my water heater went out. I purchased a new water heater from Lowe's for $550.00. 9 1/2 months later it goes out. Lowe's says, "That's between you and Whirlpool!" There is another site just for this model of water heater http://www.consumeraffairs.com/homeowners/whirlpool_water_heaters.html. The thing is Lowe's and Whirlpool both acknowledge a problem with the heater but they continue to make and sell them. I had to pay $1000 to put another water heater in. The only thing Whirlpool does is sends you a repair part that is defective as well. April of 2009, my son goes in and talks to someone at Lowe's about donating some materials for his Boy Scout Eagle project. The guy says, I would be happy to donate whatever you need. After loading all of the materials a few weeks later, the guy says "your total is $300.00". Needless to say the next day I returned $230.00 worth of the stuff. August 5, 2009, my wife and I go and order new carpet for our entire house. We have what is considered the main area and a formal living room. We originally thought about using a different carpet for the living room, but changed our mind when we went in to order it. We were very specific with the salesperson that we were doing the entire house in this one carpet. On the day of install,2 weeks later, they find out there is not enough carpet. The salesperson did not add the 2 areas together. So, we are told we have to pay and have more carpet ordered. We call on Tuesday the 25th, they say the carpet should be in by Friday. On Friday we call at 6:00pm and are told the carpet is scheduled for delivery on Sept.2. The manager we finally got to talk to says he asked someone the day before and was told that it had already been installed. Then the installer calls to schedule an appt. We are like "is it in?" Then the manager calls back and says something about how he was going to offer me a $100 gift card. Now, 27 days after the initial order, I am finally getting the rest of my carpet in. This sucks!!!! I have been put on hold for anything else we are trying to do for rennovations for 2 weeks and all they can say is that it was an honest mistake and offer me a $100 gift card.
Lowes Gift Card
I will never shop at Lowe's again. | Lowes review from Lake Forest, Illinois
I have a lot of bad experiences at Lowe's in Gurnee, Illinois. First of all most of the employees at Lowe's in Gurnee doesn't have any clue about what they're doing. The first time I bought something from Lowe's is a 42 boxes of laminate wood. Employee's at Lowe's first of all set the date of pick up of the item on the wrong date. When I asked them to changed the date, it took them 20 minutes to change it. They have to make a lot of entry in their computer etc. and they blame on the customer when they do this mistakes like this. The customer service representatives would even make faces, raised their tone of voice in sarcasm as to the customer whose patronizing their store. Secondly, when I picked up the item, I have to leave 15 boxes in the store because it doesn't fit in my van. The cashier and the guys working there had witnessed that I left the 15 boxes that I will pick up in few minutes when I get back after I drop off the first set of boxes that I picked. Those guys and the cashier was so *** that they have to contact the manager and other employee to check for my receipt. I showed the receipt to be complinat with what they;re asking but they still doesn't want to relased the item. I have to wait for as long as 30 minutes for them to gave me an ok to load the itmes that I already bought and paid in full. Now buying online in Lowe's was again another story. Lowe's doesn't keep up to their words about delivery. I bought a granite sink which I'm still waiting for to be delivered. It has been almost 4 weeks now since I ordered and paid. Lowe's had postponed the delivery twice already. I got penalized for that because I have to cancel the service that will cut my granite countertop.
Lowes does not own up to there worranties
I live in Gonzales, Louisiana and on 04-25-08 I bought a $700.00 WP upright 17.7 CF freezer with a extended four year warranty.It has been a year a four months I have had a so called repair man come out to my home three time's already the seal needs to be replaced but every time he come out all he does is take a blow dryer to it to defrost the ice around the door but it is a anti-frost freezer so there is definitely something wrong with it but the repair man said that it was not his problem to call the Lowe's 1-800 number but they said that they couldn't do anything without it coasting me money. What the *** is the point of the warranty if a simple repair is going to coast me money.I simple do not recommend buying WP items or appliances from LOWES.
One payment, one day late, now labelled delinquent | Lowes review from Harrisonburg, Virginia
I've had a Lowe's credit card for years. Always paid on time, most of the time I paid early. I was accidentally one day late and now I have a $30 late fee and they jacked the interest from 22.0 to 29% indefinitely. Add to that they have labelled my account delinquent which in turn goes on my credit report. At what point do we say enough! Who is stealing from who?? I could understand if I did not make a payment. I could even understand if I was two weeks late. But one day (it was post-marked on the due date)....
Lowes Credit Card
Sucky Lowe's Customers And Their *** Attitudes and Actions | Lowes review from Shallotte, North Carolina
I work in Lowe's in Southport,NC. I am sick of dealing with some of the dumbest and unthinking customers in the world. First of all,let it be known I bend over backwards for every customer no matter how rude they are. For you lovely customers out there,get a clue and DO NOT come in five till close to do an installed freakin sale. We have to wait till your slow butts are out the door before we can begin to close our departments and our registers on the front end. Also,use some brain cells and please do NOT come in at five till close to return and dump a load of lumber at the return desk. That is what the LUMBER area is for. And bring a freakin receipt for freak's sake! If you don't have one you get a gift card and of course most of you just complain and gripe about it. And STOP pressing the help buttons five hundred times!!! WE HEAR YOU!!! Sometimes we are helping others and can't get up there in five seconds like you expect us too. You guys need to remember...just because your rich butts live in St. James and you come in wearing those gosh awful bermuda shorts that we are beneath you and don't matter. I got news for you. YES WE DO. PERIOD!!! PISSED OFF EMPLOYEE
Totally Dumb and Sucky Customers Who Drive Lowe's Employees NUTS! | Lowes review from Shallotte, North Carolina
I work at Lowe's in Southport NC. I can't BELIEVE the attitudes some people have. Now,let it be known I bend over backwards and am nice to everyone no matter what but i have to vent. You lovely customers need to STOP coming in at five till close to do an installed sale. We cannot pull the money from registers till your *** is out of the store and it makes it harder on us. Another thing, you need to get a clue and a BRAIN and not wait till five till close to return 500 boards of lumber at the RETURN desk. That's what the lumbar area is for,though I doubt they appreciate that either. And if you DO bring a return,use some brain cells and BRING THE *** RECEIPT! If not you are getting a gift card. But of course you are going to *** and whine and moan about that because most of you no matter how hard we try want MORE MORE MORE sucking us dry like vampires. We are people too. I don't care if you live at St. James. WE MATTER TOO! THINK before you act. Period. I'm done now.
Lowes Gift Card
Don't shop at Lowe's | Lowes review from El Paso, Texas
DO not purchase CRYNTEL flooring at Lowes, the product is defective if you do not have 60% humidity at all times and even then who knows, they don't try to help, Instead they sent an inspector paid by the manufacture to tell me that the environment I live in and raise my children is HARSH. I spent over $5000 on flooring that is cracking. Buyer beware>>>> Lowes sells fine print items that don't work in all places, they need to understand that some places are dryer then others and not sell that product that would do poorly in that environment. New Mexico is not Florida! I was Lowes customer but after this I will not shop at lowe's again.
Lowes troy-bilt junk
Lowes Troy-bilt 7.75 T 21"cut Self-propelled mower transmission slips after 4 months of use. I called Customer Service nearest repair center (mower shop), and brought it in to the shop. I stayed while they checked it out and the repairman said "It's the transmission, warranty item." They called later and said only some grass was "caught up" needing cleaned plus the blade needed replaced:$43 parts & labor. Yes, it still slips. Call 1-888-77LOWES for the service center near you, go there & talk to the marks (oops,customers). They will tell you "Do yourself a favor and go buy somewhere else."
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