Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes in Rock Hill, South Carolina - Waited too long

on june 15th, 2008, I went to rock hill lowes and wanted to purchase some windows, well I stood back in the windows department, waited about 30 minutes before anyone waited on me, then went out to the outside cashier, the cashier put in my phone number, they said my name came up, but not my windows, stood there for about 20 minutes, and then was getting more disgusted, told that cashier to forget it, and walked off, that was $700.00 worth of windows, this particular lowes needs to get it together when it comes to consumers. I will never go back.
View full review
1 comment
Anonymous
#18424

YOU probably gave a dyslexic phone number to the specialist in the millwork dept. That is why the sale would probably not come up up there at the register!

Again, read some of my other posts, 9 times out of 10, it is you, the IDIOTIC Lowes customer, that makes our jobs there very interesting at times. I wish I had a dollar for every time you people give me your "I've just been lobotomized" stare when we ask you guys the the most simple questions, i.e. like "what is your phone number? What is your delivery address?

Hard ones like that.

You customers can rant and rave and have your coniption fits all you want on these sites, but remember, there are always TWO SIDES to every story. So again, before you blame Lowe's for your (perhaps) mental moment, look long and hard in the mirror and be absolutely positive the mistake was not yours.

Review
#124911 Review #124911 is a subjective opinion of poster.
Loss
$700
My complaint is simply this! I purchased a Perfect Flame Grill from the New Philadelphia Ohio Lowes store less than 2 years ago $499.00 The grill had a 1 year warranty on it and a 10 year warranty on the stainless steel burners. In order to register the grill for...
View full review
1 comment
Anonymous
#21126

I am experiencing the same problem with Lowes and Perfect Flame right now. All I want is a grill that does its job and is safe to be at my home.

I am contacting the US Consumer Product Safety Commission at www.cpsc.gov and I suggest that you do the same. The complaints about this grill is overwhelming and I'm sure that Lowes would not want to be in Subrogation with an insurance company if our house burnt down due to an unsafe grill.

Review
#124531 Review #124531 is a subjective opinion of poster.

Lowes, windows department

on sunday june I went to lowes in rock hill, sc, and waited 30 before anyone waited on me, so I may order some windows. well when I went to the cashier, in lawn and garden center to pay for them, when she tried to pull up my project, my name came up and that was all, she said someone had not put anything in the computer. after 15 minutes of waiting to pay, and her calling back to the windows department, I left and went to home depot. was very disappointed. it was a $700.00 sale, but no more will I shop lowes.
View full review
1 comment
Anonymous
#177028

:grin They are wonderful..Very satisfied and good customer service..

Review
#124470 Review #124470 is a subjective opinion of poster.

Lowes in Chicago, Illinois - Did not get the service that I needed on a hot water heater

Back in march of 2004 I purchased a whirlpool hot water heater from you and in march of 2006 that hot water heater started leaking and the thermal couple had to be replace so I got a new hot water heater at no charge replace by your store but the installer insisted that I needed a valve installed which aia had to pay over $200 for.In june 5th 2008 thethermal couple went out on this hot water heater, I started calling the store the evening of the 5th going through several people during the day of the 6th getting no help finally late evening of the 6th I was told by the assistant manager a machanic would be out on the 7th which they got there about 10:00 am look at the heater and told me they could not work on the heater because of the manufactur's had their own mechanics to work on the heaters and left. I call the manufactur right away explain the situation the told me they didn't have techs. to work on the heater but they could reconmend someone but they would have no control over them meanwhile they would send me a thermal couple kit but it would be up to me to find someone to installed it. The bottom line is I got the kit june 10th 2008 found some to install it june 14th for $219 and I am not happy. In 4 years I have spent out the cost of a new hot water heater. I will never purchase another hot water heater heater again from your store again.
View full review
2 comments
Anonymous
#24679

www.lowes-lawsuits.com

Anonymous
#17707

I'm sorry you think that Lowes manufactured the water heater, that Lowes knowingly put in bad parts, that Lowes then sold it to you to make your life miserable, but they did not. You got hold of a bad water heater that only Whirlpool can rectify.

Yes, we can work with you along with the manufacturer, in this case American Water heater, who manufactures these units for Whirlpool, but to blame Lowes, or any other retailer, be it Home Depot, Menards, or anyone else is ridiculous! That is akin to saying that because your child failed a grade in school, you are pulling him out and never sending him there again! Again, you need to direct your displeasure @ Whirlpool through their customer service reps, and yes, Lowes will work with you on that if given the chance, but ultimately, it is in Whirlpool's hands.

We face the same stumbling blocks you do, when we call those same manufacturer 800 customer numbers, none of us @ ANY retailer have a "magic" number to call that all of you customers seem to think we have when these issues arise. We have the SAME numbers to call that you do, and I know i speak for the vast majority of my fellow sales associates when I say we do try to make things right even when you think we don't, that's why I'm now on this site.

View more comments (1)
Review
#124226 Review #124226 is a subjective opinion of poster.
Loss
$450

Lowes in Fair Lawn, New Jersey - Bad Salesman-Unable To Answer Questions

Lowes, Hillsborough NJ loc. 6/15/2008 We went into the Hillsborough NJ Lowes to buy a John Deere tractor. Their salesman was the worst that we ever encountered. He couldn't, or wouldn't, answer our questions. I asked him the same question 3 times. Instead of answering my question, he rambled on about their warranty (when I was asking what a repair service charge would be w/o a warranty.) These tractors cost $2,000 and forget about getting your questions answered. Another customer asked our salesman whether he could buy a new tractor instead of one off the floor. Unfortunately, our salesman couldn't answer that question either. We all left without purchasing anything.
View full review
2 comments
Anonymous
#133577

Deal on a John Deere lawn tractor at a John Deere dealer. The price is the same.

The salesmen know the products and the equipment capabilities. After the sale treatment WAAAAAYYYY BETTER!!

You have to deal with a dealer for warranty anyway. Parts at the dealer are less money normally too.

Anonymous
#95979

:cry

View more comments (1)
Review
#124203 Review #124203 is a subjective opinion of poster.

Lowes in Normal, Illinois - They sold the chairs I ordered!

Lowe's did not have 2 chaise lounge chairs in stock that matched the patio set I had just purchased on 5-31-08. They said they would be in on 6-13-08 and would call when I could pick them up. No call...so I went to the store on 6-15-08 to see if they were in. They had come in and sold them without calling me to tell me they were in!! I have a family reunion that I was needing them for on 6-21-08! Then they called to say they credited my credit card so I no longer have the merchandise to pick up! I was planning to purchase plants at Lowe's...but not now.
View full review
2 comments
Anonymous
#38062

so why did you wait til a few weeks before the reunion to purchase the chairs?

Anonymous
#17197

OMG. Imagine the horrible inconvenience you have suffered.

If this is the trivial run of the mill suburban whining this site is about, I feel no need to go further.

View more comments (1)
Review
#124196 Review #124196 is a subjective opinion of poster.

Lowes in Dunlap, Tennessee - Do not stock replacement parts.i bought a celling if a part breaks you can't get a part to fix it .

I bought a celling fan with a light , The globe got broken . went back to lowe's to get another globe but they don't keep parts. Said i had to buy the whole kit That is a rip off The next time i buy from them i will ask if they keep parts for it IF NOT I WONT BUY IT FROM THEM We found out there are a lot of things that they don't keep parts for riding lawn mowers after 5 yrs if you buy anything from Lowe's and you know you may need parts ask if they keep parts .
View full review
1 comment
Anonymous
#300768

I ordered a remote control for my ceiling fan that I purchased at Lowes. I used the 800 number that was given with the original brochure. I ordered the part May 31st here it is June 17th and I have not received the part yet.

Review
#124096 Review #124096 is a subjective opinion of poster.
We have been suing Lowe's for the past 3 years only to hear at Mediation that they were ready to offer us $5,000 to settle our case out of court when my husband and I spend over $100,000 on my house remodeling and b/c of all the issues from Lowe's we had...
View full review
1 comment
Anonymous
#59374

Here is a prime example of someone working the system. they get someone to perform a service it doesn't meet God's expectation of perfection and they sue.

For losing money on the home sale blame that on the real estate agents and property appraisers for inflating property prices and then the big pow. price drops all over the country.

Good Luck sounds like your just trying to recoup your lost from an where you can. Oh and you are more then likely house flippers and you payed to much for the house and figured you were going to make a killing on the house and you just had poor judgement.

Review
#124048 Review #124048 is a subjective opinion of poster.

Lowes in Reston, Virginia - Sold me the wrong product for the job described

In late march of 08 I went to Lowe's Paint dept at their Brunswick, Maine store. (Iam told this store was the #1 Lowe's store, in the nation and the Manager the #1 Manager in the nation.) To purchase a product to clean 5 cedar decks, attached to my home. I asked specificly for a product to clean CEDAR wood. The paint salesperson told us that OLYMPIC DECK CLEANER was the best they had to offer for my application and offered no other product. I purchased a large amount of the Olympic Deck Cleaner, read the directions several times, adhering to the directions, I proceeded to apply the product to the decks. The Olympic Deck Cleaner, appeared to be doing the required job but then a goo started to form on the surfaces of the decks as I rinsed them, according to the product directions. The more I rinsed the more the goo came. The end result was that when the decks dried I found they were covered with a gray coating, about 2 mils thick along with a blanket of wood fibers, adhered all over the deck. PPG, makes the Olympic Products. Lowes, has been assisting me in getting resoloution from PPG's tech. dept. However PPG refuses to accept any responsibility. They tell me I should not have used the product on cedar. NOW, here is the kicker. The Olmpic Deck Cleaner has no infomation what-so-ever on their product's container warning a consumer not to use it on Cedar! The tell me they have a Deck Brightner, that is made for Cedar & Redwood and I should have used that product. I was not told about the deck brightner and find that the Lowes store I went to does not even stock it! PPG tells me to sand the decks down to clear wood and finish. A very expensive, labor intensive job that might not be totally effective. I have an estimated $5,600.00 in damage or possibly much more! NO ONE CARES TO STEP UP TO RIGHT THE WRONG!!!
View full review
2 comments
Anonymous
#418649

You should have read the part that sayd try on a small area first. Would have saved you a lot of money and time.

PPG is not responsible for your mistake. Lowes if any are due to them selling u the wrong product if you did tell them it was cedar.

Anonymous
#328042

You should have Lowe's repay you for the hassle. They are the ones who reccomended the product so they are responsible.

It does not cost that much to resand your deck and restain your deck. This is what we do for a living. Sometimes you need to research several options and products before you try and do the work yourself.

Good luck! :)

View more comments (1)
Review
#124032 Review #124032 is a subjective opinion of poster.
After I paid for my items on line, the cashier went into my cart and took out my 2 yr old son's jacket shooked it infront of other clients and over checked my cart in a accusatory way. I complained to the manager she laughed. I sent a letter requesting...
View full review
9 comments
Anonymous
#754237

I can see why you felt that you were profiled, and felt insulted. But you took it too far by "requesting that your money be reimbursed".

View more comments
Review
#123977 Review #123977 is a subjective opinion of poster.