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Lowes in Alexandria, Virginia - Washer and Dryer

Three men showed up and only one spoke English. They installed the washer but neglected to remove the rods inside it which are temporarily installed to keep the drum from moving during delivery. I didn't know this and it almost destroyed the washer when it went into the spin cycle. The dryer was missing a piece that connected the unit to the exhaust vent. They told me that I would have to contact Lowe's about it and just left it there uninstalled. On top of that they wanted me to tip them before they left. Worst service ever.
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1 comment
Anonymous
#12795

On behalf of Lowe's I am so sorry... I hope those delivery drivers got fired!

I know if they were my delivery driver in my store I would have fired them! Again sorry!

Review
#114363 Review #114363 is a subjective opinion of poster.
Lowe's corporate never fully underestimated the value of a potential new customer. I'm a business owner having over 75 million in annual sales, recently bought a fourth farm and 2,500 acres. Yesterday, I went to a local Lowe's for a purchase. I asked their...
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7 comments
Sapphirerain91
#67226

*** WAH WAH WAH! Who the *** CARES if you bought some many such and such acres?

Just cause you got money honey doesn't mean you can make us a doormat. Hit the road next time.

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Review
#114356 Review #114356 is a subjective opinion of poster.

Our lowes experience

My wife and i were at the store in osage beach mo, shopping for items for a remodel home that we have purchased. We were in the small appliance area heading to the check out counters when my wife accidently bumped into an employee there. there were two employees walkiing side by side and my wife walked into one of them and the man said move people. at first i thought it was a joke but by his actions and things said beyond that it clearly was not. One of the things i heard him say were this is why i would rather work the night crew. no customers... after that we left all of our items in the cart and left. i did not see his name on his uniform but he was a very tall heavyset man. due to this problem we had we will never shop at lowes again.
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2 comments
Anonymous
#55188

I just wonder how much your wife weighs... 3-400 lbs? I mean, most people can sidestep others, but if your wife ends up running into the guy - then that must be a whole lot of woman....

Anonymous
#20215

he would have said he was sorry for saying it, or I would have beat his sissy ***!!! then gave him a one on one lesson in how to be polite to a woman who meant him no harm, in the parking lot .I bet his father has also taught him how to drink beer and beat his future wife.

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Review
#114002 Review #114002 is a subjective opinion of poster.

Lowes in Tampa, Florida - Lack of Cashiers at Lowe's

At 10:30 AM at Lowe's Winter Haven Store, there were no customer cashiers on duty except one in customer service. There were self-service cashier not operating propertly. Upon speaking to the store manager Steve McPherson, he was not concerned, imoplite and said to use the cust. svc. cashier, who was very busy and distraught. Very poor customer relations at this store. This is not the first complaint I've had with Lowe's in the Winter Haven, Fla Store. P. Stringfellow, 863-294-3673. Call me anytime to hear it personally. Paul Stringfellow, 1-863-294-3673
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3 comments
Anonymous
#21187

Try Menards

Anonymous
#14067

I've had the same problem with Lowe's and Home Depot.

But you know what..

I got over it.

Try it sometime pal!

Anonymous
#4074

Whey would you shop at a store you had so many problem with??? Move on try Home Depot..

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Review
#113400 Review #113400 is a subjective opinion of poster.
I bought an item at one Lowe's store and tried to return it the next day at a different Lowe's store. The item ( a makeup mirror )was in perfect condition in it's original wrapping and carton accompanied by my credit card receipt. Store # 2 refused the...
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96 comments
Anonymous
#1195587

you sound like a bawl *** whining about everything and why would you return something to a different Lowe's store than it was first purchased?

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Review
#113158 Review #113158 is a subjective opinion of poster.
We purchased the Dewalt 6 piece 18 volt tool kit which came with a rebate of a free tool. Well after several months and many different excuses we still haven't received our free tool. We were first told that it was shipped, then we were told it was lost by UPS and...
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3 comments
Anonymous
#667942

I have had mixed experiences with returning stuff to Lowes. I bought a set of Kobalt Power Tools for $400 and the drill went out after 6 months.

I took it in and they told me they no longer carried the set so they couldn't replace it for me. I was told I would have to bring in the whole set and take a store credit and buy a new set. I pointed out to the manager that they sold the same drill as a stand alone product and I just wanted one of those.

After about an hour of fighting with 3 people I finally got my drill. But other times I go in without a reciept or box and they hand me cash without asking questions.

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Review
#112853 Review #112853 is a subjective opinion of poster.
Loss
$140
This guy doesn't follow policy and has discriminated against others just so he can get his bonus for keeping the employee wages down. He puts people in places in the store who have no knowledge of the area just so he doesn't have to pay them more. He fires all...
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1 comment
Anonymous
#78147

This guy Joe is no longer store manager of Lowes 1165 at Norman, Oklahoma. He finally got caught messing up and was demoted and sent to another store.

This guy was an arogant jack ***. What goes around, comes around and it bit him in the back side finally.

Review
#112338 Review #112338 is a subjective opinion of poster.

Lowes in Glen Allen, Virginia - New chain saw returned didnt work, told me wrong chain I had to pay 25.00

spent 3200.00 at Lowes in front royal, Va bar bq grill assembley was included and delivery also had to pay for assembly of trailer for the john deer tractor I bought also. they delivered and nothing was assembled, also a chain saw I purchased stopped working after 30 minutes, I took it back the next day and they replaced it with a new one, I waited 6 or 8 weeks because of weather and used the replacement and it did the same thing, I took it back and they tried to charge me 99.00 to fix it. the lowered it to 25.00 andf said it was my falt it was the wrong chain. It was brand new! 374.00! I had a credit for a free propane tank refill for not giving me a filled new tank when I originally bought everything. Well Manager Lisa H. said she will take my credit of 14.00 off the 25.00 I owed for the new chain saw with the wrong chain they sold me and the total would be 9.00 +tax and I said I spent almost 4k here in the last 2 to 3 months and she said I dont care if you spent a dollar or 20k its 9.00
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1 comment
Anonymous
#289518

what you think just because you are some hot shot that spends a ton of money you should be treated differently than others you are sadly mistaken. if you can spend 3k whats another 25 bucks after all they did give you a huge discount even though if it was me i would have made you pay the 99 dollars just like every one else its people like you that make working in retail suck. also you should be happy that people are willing to get paid next to nothing to put up with *** people like you other wise there would not even be a place where you can go and *** about *** ***

Review
#111895 Review #111895 is a subjective opinion of poster.
Loss
$374
The Lowes of Norman, Oklahoma is the laughing stock of the country. The store manager, Joe Medley is a complete inexpierenced Store manager who is far to young to be in that position. The guy isn't a leader and cannot be found to talk to when there's a problem...
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40 comments
Anonymous
#982076

Being "young" has absolutely nothing to do with the ability to manage a business or lead employees. You offer no explanation of a tangible problem encountered with the store. You sound like a disgruntled employee and your words carry no credence.

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Review
#111359 Review #111359 is a subjective opinion of poster.
I'm extremely pissed with the Customer Service and over all service of Lowes in Newport News VA on Jefferson Ave. On 8 Nov I ordered a new door. At the time I paid for it on the 8th their was a Veterans Day Sale of 10% off. As a Vet I wasn't given the discount....
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2 comments
Anonymous
#10627

First of all...how was the store manager on vacation from Nov 8th to Dec 21st???? Not even the CEO gets that much vacation time, and employees are never allowed to take that much time in a row off.

#2...Promotions such as the veterans day promotion do not usually apply to special orders, and state so inside the advertisement and on tv ads.

#3...That first door that was supposedly "resold" was not yours anymore because you refunded your original order willingly. So...the order it was associated with was dead, and could EASILY be mistaken and resold you *** ***.

#4...the previous commenter was right...it is because of people like you that our economy sucks. People like you who want everything for nothing cause retailers to jack up their prices which screw the rest of us out of good deals.

"WAAAAAAAAAAAAAAAAAAAH"

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Review
#110456 Review #110456 is a subjective opinion of poster.