Lowes Reviews and Complaints
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Treated Rudely by Cashier. | Lowes review from Indianapolis, Indiana
When attempting to check out at the Lowes Store located at W. 10th Street, Indianapolis, IN , only one cashier line was open. Several customers were waiting to be helped. The man in front of me asked a store employee if she was opening another line and she said "yes." We went to the line she indicated and she began to wait on this man and then told me that I had to go to the cashier next to her who had just opened up. I had to go to the back of the line. When it was my turn to be served, the cashier simply walked away leaving me standing there. The cashier who had told me to move to that line was waiting on customers who had been behind me. I put down the items I planned to purchase and stated "I guess I am leaving." People behind me said the same thing. I have spent close to $25,000 at Lowes over the past couple of years. I had just finished working a 14 hour shift and wasted an hour in the store. They have lost a good customer through their employees' rudeness.
Door was not as ordered. | Lowes review from Savannah, Georgia
I ordered a special order entry door from Lowes. The door when delivered for installation did not meet the specifications. I refused the door and sent it back to Lowes. I was then told that the manufacturer of the door made the change to the specifications as they did not feel it necessary to have more than 6" which only had 4" of fiberglass on the bottom of the door frame, also no trim was included on the door, sidelights or transom. I said as the customer this is not acceptable, I was not notified of any changes. I paid for as ordered 12" of fiberglass on the trim. Customer service at the Lowes store in Savannah, GA was awful. All I got was phone calls stating that the door was ordered and it would meet the specs. I paid full price $3,959.52 and it took 3 months to get the door. I finally gave up and said install the door, but I felt I deserved a discount or credit for all my inconvenience, but was told the store could do nothing until the door was installed. Guess what, now they don't want to talk with me!! Lesson learned...I will never use Lowes again, Home Depot now has my business!!
Lowes return policy and customer service
I purchased a microwave at Lowes 9 months ago. 4 months later the microwave stopped working. No return option, no apologies from Lowes when we brought the microwave back to the store. We bought another microwave, bought an extended warranty. 100 days later, this microwave stops working too. Could not return the item to the store, had to call the warranty dept. Store clerk said a "repairman" would come to the house and fix the microwave. Tried calling the "24 hour/7 day a week service repair on the warranty as stated on the warranty. Found they are open 5 days a week, 7:30-4:30/ not 24/7. Very frustrating experience, will never shop at Lowes again. Customer service is non-existent. Store clerks know very little and provide no help or guidance. This is a new Lowe's store in Moses Lake, WA. I suggest shopping at Home Depot.
Collections calls from India for Lowes-bill is paid!
i keep getting calls from lowes 980-233-2746 866-664-2317 from India 5-8 times daily. THE BILL IS PAID. whats worse, they call my sickly, 80 yr old family members. CEO's info is available online because it is public knowledge. Lowes stocks are down. The original owners must be turning over in their graves. Contacting the BBB. sldkfoartkwoprti[id,.vmeoptiopwertieoptiwopirqwpol;vks'as'fgiwrop t oapfk dflkgoperti erodf'ksdopite oprti popeorti esokdfgkporit s;lfkg;'dfgkoperit ';fkg'sdfigkpoeri topkgfl;sdgkposeitoerptksd;lfgk ps'ti s'gksopriteorpgtikgl'kerpstisdklfgperiotj'sdoigperotjgopbvf'jkopsertjgosdfgkopser jkeropgtijdfl;gksprotiksf'zgkseportgj 'dfgjpersojgmfdl;fglflflflflfle0e0e0e0!!!!!!!! oaiserus ier a oirtu sld!
Iwas treated very rude by Rozi in return dept | Lowes review from Washington, District Of Columbia
Today my husband and I brought my elderly mother's lawnmower in to see if Lowes would service the machine, I was directed to the return desk where a young lady who appeared to very unhappy with her job,I tried to explain to her my problem concerning the mower, she replied in a very hostile way that I couldn't return that mower. A nice young man from Lawn and Garden came up front I explanied my problem to him meanwhile Miss.Roxi walked off with a nasty attitude,discusing a customer with another. I felt as if she felt I was trying to steal from Lowes, My family and I have been dedicated customers of Lowes and have never been treated this poorly. I am a Human Resource director of a Large Healthcare facility in Tallahassee and I would never tolerate such poor customer service. Miss. Rozi's attitude and body language conveyed that she either didn't care to assist me or just didn't like the way I looked, she should be remaineded that you can't judge a person by their looks,I may have been just a little short patience because I was in pain I recently had a total hip Repacement but didn't expect such poor service. zgxd
Lowe's will "Chew you up & Spitt you out" in Court! | Lowes review from Reno, Nevada
I spent well over $250,000.000 managing, defending & living with a "Lowe's Lawsuit" These copany"Lowe's HIW" & it's " CEO Robert Niblock" needs to be held responsible. They can afford the best legal representation money can buy. Trust me I've experinced it first hand. At this point, All I can say( If I say too much, They have threatened to come after me & my family) Don't shop there. If something were to happen. They port you. They will come after you.on't shop at Lowe's. If it the last place on earth. Thanks! For more infor mation go too www(dot)lowes-lawsuits(dot)com www(dot)lowesceo(dot)com ww(dot)firerobertniblock(dot)com
I want to know why the weekly ad comes in the news paper in spanish | Lowes review from Tucson, Arizona
I thought I was living in the us where English is spoken but for the past few weeks your ad in the news paper is in Spanish. I have always enjoyed shopping at Lowe's but now I'm not sure I care to shop some place that I can't read the ad. I called my store here and asked why and the man said he had nothing to do with the ad but if I came in to0 the store they could help me with my needs. I look forward to the ads to see what is on sell. firstname.lastname@example.org
I am an ex employee of Lowe's I worked there for well over a year and put in a lot of time and effort. I took my job seriously and went out of my way to prove that. I came to work sick with the flu or any other illness and waited until i was sent home verses...
Ex employee | Lowes review from Stone Mountain, Georgia
Lowes does have a very dumb return policy. And it is filled with people that really don't care. These people make the employee and the customers time there ***. I wasn't fired from lowes i resigned. But it was the most depressing job i have ever had in my life. As an ex employee I can say that when a customer comes to the return desk of a specific race management does in fact question the return. Lowes is just filled with a bunch of miserable employees that have no choice but to stay there and work for little or nothing. That's why the service at most of them is horrible because its a very depressing job to have.
Sold discontinued carpet runner | Lowes review from Chicago, Illinois
I purchased two large area rugs from Lowes in Kenosha WI . A matchig hallway runner to be shipped to my home . After 3 weeks of not recieving my runner I called the store to see where it was to be told they will follow up and after three more calls they told me it was not coming it was discontinued. Now I have two rugs with no runner .I have already put these in my home and now without a matching runner . I will never shop Lowes again ,not to mention I purchased a refrigerator the same time I purchesed the rugs.
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