Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Lowes is charging for water bottes $13.99,if you return a bottle it is $6.99.I got rid of my water cooler and brought my empty bottles back and was told that they are worth nothing.They said it is not a deposit but a promotion.I paid $7.00 for those bottles and I...
Lowes in New York, New York - Lowe's 2nd Avenue Store Brooklyn, NY
For some reason, it is next to impossible to get anyone to answer the phone at this Lowe's location in Brooklyn. I wanted to order an expensive appliance from them and just called to see if it was in stock. For several days, I couldn't get anyone to answer the phone in the appliance department or the managers office. I'm glad I took my business elsewhere because God forbide I ordered it and needed to call someone there for a problem. This location is sorely lacking in customer service - try another or better yet, Home Depot or PC Richard.
Lowes in Alexandria, Louisiana - Incompetence
incompetence... Geezz I dont think Ive ever witnessed the absolute ignorance of Lowes employees. Train these people already! I have a number of experiences with these idiots and have finally come to the point of saying no more. From the person who attempts to help you on any aisle, to the customer service center. Just go somewhere else to submit your hard earned dollar..... or wait... and wait... and wait for either an answer to a question or, God forbid, you buy an appliance of some sort and want it loaded or....delivered, or just simply the right one brought from the back. Save yourselves alotta trouble and just buy somewhere else.......
Incompetence of Lowes Staten Island store service
This has been the latest bad experience with Lowe's Staten Island Store. I went to buy air conditioners to this store. The Lowe's store personnel named Derek was sent by customer service to answer a few of my questions about my requirement before buying the product. But to my utter surprise and angst this person Derek was so rude that he did not answer any of the questions. He kept on murmuring something, which I could not understand, and behaved as if he was in some other world. So, I left without purchasing the product. It is surprising that customer service is the means by which the companies can distinguish themselves; I can go to Costco, Walmart or Sears and can get the same product. I will think twice, and will probably go to Lowe as a LAST OPTION.
Lowes in Boston, Massachusetts - Everyone please read this its unbelievable!
i recently purchased a stove at lowes and they told me it would take about three weeks for delivery because it was a special order so i agreed.three weeks went by and the stove came in they called me the night before and told me it would be delivered the next day so i took a day off of work.the next day i received a call from them and they said the stove was damaged and they could not send it out. i was mad at the fact that i was missing a day off of work as well as not being able to get the stove therefore making the apartment not rentable still. so they said if i waited two more weeks they would send out a new one. so i did. two weeks went by and i again received a call saying my new stove had come in and was scedualed for delivery the next day.so again i took another day off.sure enough i got that call the next morning telling me that the new stove again could not be deliverd because this stove also was damaged.i was furious..lowes continued to calm me down be promising me a better stove worth more money for the price i originally paid for the previous one.it would take a week.i stupidly agreed.same story the night before i get a call and they tell me the new model is in and scedualed for delivery the next day.the next morning something so unbelievable happened they called me and told me that this once again "the new stove"was damaged also..can you believe this three stoves three attempts three day off of work and still no stove.i lost three days of pay also a full month and a half of rent..i cant pay my mortage as it is now i have to go another month without rent money,which is 1400.00 a month.because of lowes i lost around 2000.00 dollars and i still dont have a stove..what king of home improvement store is this.they are gonna make me lose my house because i can't afford my mortage this month.they really suck! very very pissed off x-customer
ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!
I am a former employee of the Lowes in Rock Hill, and have been gone for a while, off to bigger and better things, so I feel now I can say what I felt about working at that store. I always felt used, and abused, which others have been too, and got no recognition for anything I ever did, but sure got stomped on for mistakes. I feel that is the worse lowes to work for. There is one rebutation that this lowes has, and it is, if you want to return anything, take it back to the rock hill lowes. People would come from North Carolina ( knowing good and well there are lowes between here and there) just to return merchandise, because management would approve to take it back, ( I know from first hand experience). I still hear that people are unhappy working there. I am glad I made the right choice to leave.
Lowes in Southhampton, New York - Lowe's Delivery is the Worst
When buying a frig Lowe's promised to hookup the new ice maker to the existing line. It also clearly states on their website that they provide this service ( www.lowes.com/lowes/lkn?action=pg&p=ApplianceAdvantage ). The delivery was late, the delivery person had a bad attitude when he walked into my home. He had to use my husband's tools, he never turned the frig on, didn't take out the packaging inside, or a number of other things they were supposed to do. When I told him he was supposed to hookup the ice maker, he said he doesn't do that. I told him I would not sign the receipt until he hooked up the ice maker. He then started taking the frig out of my home. I told him I would sign the receipt and complain about him to his company, so he left the frig sitting in the middle of my kitchen floor, unhooked and my old frig in my drive and left. I will NEVER buy anything from Lowes ever again.
Lowes Delivery Service
Lowes in Kansas City, Missouri - Rebate Fraud
On May 19, 2008 my husband and I bought a utility shed at the Olathe, KS location. It had a rebate form for $55.00, credit back for delivery. I filled out the receipt and mailed it the very next day. I checked the on line status of my rebate and it said there was no record of submission. I sent an email to the website and received an email from “Cyber Rep” asking for information that was on the receipt I had mailed in and said give it another 2 -3 weeks. I still have not received my money and it's been almost 3 months. That's false advertisement and fraud!
After I spent $10K there on appliances ,The Lowes in BolingBrook missed 4 delivery dates for my kitchen sink. I found management helpful at first and then incompetent in the end. Store Manager Jim also went back on his word for compensation for my losses. He refused to honor a $200.00 discount. I will never shop there or at any Lowes ever again!!!! The store manager Jim and Matt were also late at returning phone calls and condescending at times when dealing with our situation. I will now shop at Home Depot (the lesser evil) for all my housing needs
Lowes in Big Rapids, Mi. won't stand behind products they sell.
I Bought washer with extended warranty (now expired) and it keeps going out of balance and you can't wash in only hot water it switches to warm by it's self. I work he stays home and didn't know there was a problem with it. Repair guy Whirlpool sent was *** and don't know nothing about either problem. Even I know a washer is suppose to be in the middle and not off to the side when it's done spinning. I ask Lowes if I could to switch to better brand AT MY COST, they said no.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?