
Lowes Reviews and Complaints
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Lowes review in Springfield, Illinois: Lowe's Fencing and installation is horrible
2 years ago I had Lowe's install a pvc fence. They would not let me have a picture of the drawing. They only ordered for 3 sides because one side was my neighbors wood fence and we told them several times we were not tying onto theirs-ours was all white. The installation job was terrible and the workmen had a criminal record-he told me so! and he threatened me when I became dissatisfied with the deep holes in my yard. Lowe's would not make it right and the installation was the WORST! do not shop at Lowe's.
3 comments
Review
Service
Lowes Installation
Loss
$4500
Lowes review in Scranton, Pennsylvania: LOWE'S LIES
I bought a Bosch dishwasher on Aug. 29 from Lowe's #553 in Pottsville, PA. The salesman, Robert Longenberger, told me they had 36 units in stock at the distribution center and they would deliver the next day. Later that afternoon, the store called and told me it would have to be ordered, and would be delivered on the 19th of September. When I told them what Mr. Longenberger told me, they said they'd call back. They did, and promised delivery on Friday, Sept. 5. On Friday, I took the day off work, and called to schedule delivery time, and was told it would be Monday, Sept. 8 before they could deliver it. So today, the 8th, I took another day off work, called them, and have now been told it will be THURSDAY the 11th! I have already emailed corporate, and I CC'd a copy to Bosch to let them know what Lowe's did. They're going to lose more money -- I am in the process of upgrading my appliances, but I won't buy them from Lowe's.
3 comments
Review
Loss
$698
Lowes review in Los Angeles, California: Horrible, rude employees and service at Lowe's
My husband and I had a disappointing experience at Lowe’s store #1555 (2800 120th Street Hawthorne, California 90250). It all started at the beginning of May of this year. My husband and I decided to remodel our kitchen and wanted to get the cabinets, flooring, and countertops all done at the same place. We went to the Hawthorne store and met with Thomas Woods in the kitchen sales department. We did the necessary measurements for the cabinets placed our order for them and picked out the flooring and tile that we wanted. Thomas told us that the cabinet installers would come out to measure for the cabinets and then he would place the order. We only paid for the cabinets at this time. We wrote a check for $15,370.69. This included our cabinets and the cost for installation. The date was May 5th 2008. That night Reyes and I decided that we wanted a few cabinets changed. When I called Thomas the next day I informed him of the changes we wanted. He told me that he had ordered our cabinets already and that we would have to wait until the cabinets were delivered. Then he would have someone come and pick up the ones that were going to be replaced and put the new order in. He did the opposite of what he had told us originally. He ordered the cabinets before the cabinet installers came to measure for the cabinets. This was the cause of all of our problems with the cabinets being late and having to be reordered. After this is when I started to have difficulty getting in contact with Thomas. I would call him, leave a message and never get a return call. Or I would get a hold of him, he would say he was with another customer and would call me back to answer my question. He never called me back. I would end up having to call him again. I do not think that this is how you train your employees to treat customers. I had told him form the beginning that since I am a teacher I wanted the kitchen completed before I returned to work on August 25th. He assured me it would be plenty of time. If Thomas had waited to put our order in until after the installers had come to measure this delay with the cabinets would not have happened. My husband and I were left in the dark and due to the lack of communication on Thomas’ part we decided to purchase our flooring and countertops elsewhere. If Thomas had simple returned our phone calls and answered our questions instead of blatantly and rudely ignoring us, we would not be as upset as we are. It seems that Thomas ordered our cabinets and once he got his commission, he forgot about us. We would have continued with the countertop and floor we had selected from the Hawthorne store and we would have placed our order with them. Because of the lack of customer service that we received we will never recommend Lowes to anyone who is considering remodeling their kitchen and certainly will not shop at your store again.
7 comments
Review
Service
Lowes Remodeling
Loss
$15
Lowes review in Reston, Virginia: Consumers have to be involved to nasty words in this web site
We know your not into a christian store,because you post PISSED consumers and We like to know you talk to your children this way the complaint again is the store in Kokomo. The counter (5) colleges all the GIRLS and gang up when the customer wants to check out. The girl at the door bothers bothe registers and they constantle refuse to take care of the custonmers first. The customers are a second class citizens in your stores and have no regard to seniors and all my complaints are when we check out we have girls talking to eachother and helping the customer and give advise where they can get a cupon. what is with the potty mouth in your web sights. you should find another wOMAN to write you material is it gross. By the way you still punish the comsumers because we do not use the card.We use the debit card and we get no thanks ot the 5% as you give to using your card. Lowes has our business now they have customer friendly web sight with no nasty words. Get another girl to write your material or myabe it is a china girls who has no morals for the USA We are forced to click on the box PISSED you see what i am saying your not a christian organization and your people have to humor you to work their knowing they have to be apart of your inmoral advertising
7 comments
Review
Lowes review in Pennsauken Township, New Jersey: Would not exchang brand new refridgerator for upgrade
lowes would not exchange a brand new refridgerator that i purchased there for a upgrade.not happy with refridgerator wanted a larger one the first couple of weeks i had it.was told if i upgraded,would be able to get different one than was refused.am still unhappy with it and have tried to sell it to no avail. will not buy another appliance from them,also bought a stove and microwave at thesame time and 10 interior doors. very unhappy with appliance manager in milville,n.j. store.am still looking to buy a different fridge probably at sears.
1 comment
Review
Loss
$1000
Lowes review in Warwick, New York: Delivered 2 out of 3. No stock.
I purchased 3 appliances from the Lowes in Newburgh NY and when it was delivered, i got 2. When asked where the 3rd one was the delivery guy said it was out of stock. Mean while when i bought it there were plenty. 2 weeks later im here still waiting for them to redeliver it. Trying to get help from the Lowes store where i bought it is a nightmare by phone. Customer svc is total *** by by all means.They call you but only do it to cover there own ***.Get in touch with their corporate office and *** to ***, Never ever again. Newburgh,NY. Recomend taking the item with you if small enough.
Review
Loss
$300
Lowes manager allowed another company to take new appliances free
I worked at Lowes in Hanover Pa. and I discovered what the Manager was doing and I caught the man picking up the appliances that Lowes said were damaged. Most were all Ok and this other company sold the appliances. I also caught another employee stealing items out thru the dumpster and another person picked up the items and put them i his truck. I gave Corey Becker the tag number but he did not do nothing. I guit working for Lowes due to the crooks not doing the right thing and contacted Lowes and they also did nothing. I hate Lowes for what they did.
5 comments
Review
Service
Lowes Manager
Loss
$500
Lowes review in Phoenix, Arizona: Not happy
lowes 2808 operation manager and zone manager don told me and my wife not to shop your store any more we speed lots of money at lowes they need to be sorry for the way they threat poeple we love lowes but if they dont want are money we can spend at home depot .they have bad consumer relations chris says that he served in the marines that poeple likes they deal with us in many ways we dont what he means and why.this has made wife not want shop lowes anymore problem we dont need.august was bad month
8 comments
Review
Lowes review in Westminster, Colorado: Sleepying in wonder land
I have shopped at Lowes in the Wesminster, Colorado several times this past summer. Often, having to get keys for lawn equipment for my company. Both times that I have visited, the garden associates have hidden themselves in their "hut" not looking up to see me or even say hi. That isn't the kind of experience that I would like to have shopping anywhere. The cashier was worse than that. I waited while the cashier was on the phone talking to her "girl friend". No hello or I will will be with you in a minute. The Thorton, Colorado store is worse. Try to get an employee from the carpet department to help you. The employees felt it was more important to put carpet supplies in the overhead that to help me. Who is paying your pay check? Ever tried to complete the voice of the customer for LOWES? If the experience is lower than a 8 or so, the computer kicks you out of the survey. Seems that they are afraid that a customer will be able to voice the concern of poor customer service or lack of the employees being friendly towards the customers. Maybe the thought of the true shopping experience scares the company greatly. Lack of help, no friendly employees, employees wanting to hide in the "garden hut" where the computer system is located, ignoring the feeling of the customers has led me to believe that Lowes doesn't want me to shop there ever. For that reason, I find myself going to HOME DEPOT to do all my home improvement purchases. At least at the Broomfield, Colorado store, I can feel welcome by friendly employees in all the departments. Home Depot goes out of their way to make the customer feel good and tries to please the customer in anyway it can.
9 comments
Review
Lowes review in Bronx, New York: Lowe's poorly installed my roof in 2005 & ran away
I contracted with Lowe's in 2005 to install my roof. They not only failed to properly install my roof but have to date failed to make any attempts to make me whole. As a result of their lack of oversight (they hired contractors without first checking their credentials) my home developed leaks that were never there before. I have incurred serious interior and exterior damage as a result of the work performed by the contractors they hired. Lowe's never once checked the quality of the work being performed while the roof was being installed. To make matters worse, the contractor they hired to install the roof in turn subcontracted the work to another unqualified installer.
Review
Service
Lowes Installation
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I work in the tax industry, yes employeers receive tax credit for hiring ex-felons, cash welfare, adfc, and vets. It is the governments way of turning that "ex" into a productive person in society and making tax money off of them rather than paying for their benifits or reoccuring crimes. MANY employeers will choose to hire a person just for this credit, which is pretty large. In my experience, grocery store take the most advantage of the ex offender credit because they tend to get just enough work hours completed to qualify for the credit before they quit or are fired.
Get an edication before you post ignorant comments.
As for the fencing, you need to file the incident with the Better Business Bureau. They will open a claim and most businesses will handle the matter quickly because they dont want a negative report on their business file.
Sorry for your poor experience, our Lowes has done work at my business and home and has gret themselves and their contracted partners have been very professional.
Hey HomeDumpedOn, are you slow or something? No retailer gets tax credits for hiring ex-cons.
Besides, these installers are just what you said, 3rd party contractors, not employees. Fine to blog on line, but at least pretend to be intelligent.
It's probably lowest bidder work by mandate or competition.And you the customer must do everything you can to make sure the CONTRACTORS are doing their job.
But it is the person the contractors are sub contracting for ie Lowes and Home Depot that need to control them even more than the customer.
The contractor wants to get the job done as quickly and cheaply as possible because their work is frequently fixed bid work with no add ons.And in order to get paid many of these contractors will tell their employer ie Lowes and Home Depot the work is done so they can get paid.
Even more troubling is that many of these sub contractors use sub sub contractors.Imagine the pay or time pressures if the contractor is the 3rd or 4th line to get paid.You the customer pays Lowes,Lowes pays the contractor,the contractor pays a contractor.Everybody wants their cut and to make a profit.
I don't know what Lowes policy is on criminal backgrounds but unless the crime applies to their work or is something like a child predator most won't worry.Many companies get tax credit for hiring ex-felons along with many other minorities including vets.
Stay after them,report them(Lowes and the contractor) to your local municipality ie permit check if you have to.