Anonymous
map-marker Las Vegas, Nevada

*** Attittude Cashiers

LOWES @ East Charlseton Blvd, Las Vegas, NV I walked out to the garden section to pay for my stuff. As I approach the cash registered, I see this young woman(the cashier) leaning onto the counter where I set my things to checkout. She was talking to a family with a newborn. I wait for a minute or so then walk between the cashier and the lady with the kid to get to the only active checkout. Right away the cashier has an attitude, like how dare you interupt my social life just to pay for your things. As we left the cash register and walked outside the man that was picking up the woman with the baby pulled up right in front of us, OFF the designated road, and blocked our exit to the parking lot. My gut feeling is that this was racially motivated. What ever happened to stores that at least pretend to appreciate your business?
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2 comments
Guest

Anytime you feel like you are being disrespected or are not getting the service you deserve, all you have to do is ask for the MOD. Its the MOD's job to take care of this sort of thing.

If you leave the store without saying anything to the MOD how do you expect them to handle the situation and make anything better? If no one says anything then they assume everything is ok.

Guest

Stop reposting. We got the hint the first time you pulled the race card and cried like a big baby.

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Anonymous
map-marker Los Angeles, California

LOWE'S SERVICE CONTRACT - RIP OFF AND CUSTOMER SERVICE IS WORTHLESS

I bought a Whirlpool Front Loader from Lowe's May 2009; started having problem with it January 2010. Was fixed (company who fixed it left tool marks on it). Forward to October 2011, same problem, called Lowes extended warranty service (I purchased a 4 year plan). Company called Fosters Appliance in La Crescenta, CA came out (useless prople). Service guy from Fosters looked at it, didn't do a thing. Excuse -- because the cover was off, it voided the service contract. Called Lowe's -- basically they will not fix it. I'm stuck with a 2 1/2 year old washer that won't work. Will never purchase anything from LOWEs again.
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5 comments
Guest

you tried to fix it and could not. you took it apart you put it back together, that simple, or no warranty.

Guest

This sucks. I am a servicer and it really is up to me to make or break the repair.

It was the lazyness of the company that came out to say its voided for the top being off.

I would have not allowed that to stop me. Don't blame the company but the servicer that came out that was too lazy to get out of his own way.

Guest

WARNING!! Do not buy any protection plans from Lowe's!

I bought a Whirlpool dishwasher here and the control panel started cracking. I called Lowe's because I bought a 4 year protection plan to get it replaced. They informed me that it was COSMETIC and would not be covered. I called to get a replacement and low and behold I have to buy the whole control panel because it's made all together.

COMPLETE RIP OFF! STAY AWAY!!

Guest

they sell junk who and are tryhing to protect the cash they stole from you dumba*s.

You must be some pathetic Lowes spokesman.

John N Mzy

So, why was the cover off? Were you attempting to fix it yourself?

Of course this voids the service contract.

You have a service contract and are supposed to let THEM fix it. Not you.

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djsalamack
map-marker Washington, District Of Columbia

Kobalt Tools

I purchased a full set of lifetime warranty Kobalt mechanics tools and screw drivers from Lowes to have at a econd home. Up to this point I always bought craftsman. The first time I used the 3/8 ratchet wrench, it did not hold the socket. As luck would have it, I was working on a dock and had no other tool to use - the socket fell into the water and I am missing a 1/4" socket. Lowes would not exchange the rachet for a new one (like Sears has always done to honor their lifetime warranty) and they wanted no part of giving me a new socket. Also, the screwdriver have proven to be toys - the straight edge bends and the phillips strips. Today I am gathering all of my Kopbalt tools to return them - should be interesting to see how that goes. I will replace them with Craftsman - they look real good after this episode.
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Loss:
$500
2 comments
Guest

I mentioned that IF there's a vrosien 2, the designers might try to build it with a one-handed mechanism if possible. Don't hold your breath, though, the driver is actually well optimized and probably won't see a significant revision for a long time if at all.

Kobalt will benefit much more if their engineers instead focus on designing a completely different mass-appeal hand tool for next year's Fall/Winter holiday shopping season.I'm sure that they must have thought of ways to make the screwdriver even better, but I can see several obstacles that led Kobalt's engineers to stop at the current design. Trying to implement an automatic mechanism that did not require two-handed operation, if even possible, could potentially increase costs substantially, result in excessive complexity, add to the tool's size/bulk. This is all of course assuming that there are no mechanical challenges to overcome.This is by no means a rushed tool, it feels complete and very well designed. Last year's Multi-Drive wrench also looked complete and well thought out as well.The driver is a bit front-heavy, with the center of mass at about where the user would hold onto the blue collar.

It is slightly awkward to operate the driver with two hands, but the speed advantage makes up for this unless high precision or torque is needed. The handle is plastic and mostly hollow, but some users will likely fill it with screwdriver bits for a more compact on-the-go package.

Guest

Here is an example of someone having more money to spend then brains to use. In fact, buying most anything at Lowes is a mistake, it is all "contractor grade" ***, aka "seconds" in the retail industry.

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Kharma Rcv
map-marker Philadelphia, Pennsylvania

Therma Tru Door

Our door looks fine on the outside but the bottom portion of the side lighting is a different color. So cheap composite plastic. Can't paint it to. nothing will stick to it. No where in the documentation does it say it would be a different color or material. This sticks out like a sore thumb. Everyone who has seen it say it is an eye sore. To add salt to my injury, Therma Tru states there is no defect or issue with the door. Just spent 4 grand on a door that looks cheap and poor. Therma Tru states they would supply a crown type molding to go over the defective piece. If I do that it will never match. Why does Therma Tru put such a piece on ther door. According to them it is to make it structurally sound. This is definitely a defect they are tryiong to cover up. HELP
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3 comments
Guest

I am having the same issue. Lowe's installed the door last week and company reps will be looking at the installation next week.

Was your problem solved?

Guest

I have 2 doors that have a vinyl outer face. This acts as the nailing fin and J channel for the siding.

Why why why does therma tru NOT weld this vinyl. Both of my doors leak. Costing me and my builder lots of time and money. After countless failed solutions.

I had the the company's REP out. And there solution was to add an extra "Flashing" piece.

I am extremely disappointed with the quality of these doors. :(

Guest

Dear Customer,

We appreciate your feedback concerning the standard trim piece that is on the bottom of your sidelites. The light oak trim piece will allow your door to function normally and is not used to make the door structurally sound. The door system is not defective.

This standard trim piece can be stained. To stain, lightly sand the trim piece and apply your stain. We will be happy to compensate you for a piece of molding and also provide you with stain. Please contact us to receive this compensation at 866-584-****.

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Mackinley Rbf
map-marker Saint Louis, Missouri

Lowes sucks

most of the department managers at Lowes in Osage Beach have no business being in that position. Doug Kies, Nevada, adam, brandy(ASM). Oh yah the ones that come in smelling of sticky substances are lucky you dont get tested. Which leads me to believe why some of them dont use power equipment. When your a dept. manager you really just have the title and very little power. the cool associates at that lowes you want to deal with are as follows: braden, mattp, tim, tyler s, katie in seasonal, carrol e, mimi, roy, earl, and the rest are straight up garbage who are lucky they even have a job. I straight up used that place to get my real job. lol peace im out.
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58 comments
Guest

why do you guys buy appliances from a big box store ? Your not saving anything, something goes wrong these big stores don’t care.

Your just a number too them. My suggestion is buy appliances from a local store that they will treat you respect. Plus when you buy there. That money stays in that area.

And it goes back too schools and other means. Thanks

Guest
reply icon Replying to comment of Guest-1601950

What world are you living in? Local appliance stores haven’t existed for many years now.

They couldn’t compete with Big Box bulk purchasing from the manufacturer, and ability to absorb a low profit margin on most appliances.

The majority of the public will choose price over service most of the time. Of course then they complain about it, but they have no one to blame but themselves when that choice costs them in the long run.

Guest

My old washer quit so I needed a new one. Purchased a new one on Sunday from the Lowes store in Aransas Pass, Texas..

Delivery was supposed to be on Tuesday. On Tuesday I received a call from Joshua saying they couldn't deliver that day so how about Thursday? I agreed. Well after waiting all day Thursday and no washer I went to the Lowes store.

Seems they had rescheduled my delivery for 19 days down the line. Why would these people do this? Watch out as these people will lie to you in a heartbeat. I did the paperwork to receive a refund for the washer.

Only happened yesterday so hopefully they won't screw me on that.

This was not a mistake, it was done purposely. Beware of this store!!!

Guest

My 82 year old mother purchase a Frigidaire from Latrobe store June 25, 2015. She has been having problems with the freezer keeping items frozen.

Service calls have been from A&E on Oct 14, 27, 30, November 6, 13 and 23. Dec 16 S&R company came to service Fridge. Jan 4, 2016 my mother called Frigidaire and they advise mom to call S&R tell them it was not working and need a new one.Mom called S&R and they replied they could not do anything. January 5th I became involved as this was not being resolved properly and I wanted to stop this run around with no resolution for my mother.

I called Lowes in Latrobe appliance dept January 5 to Pat and he told me to call Lowes Service Advantage number.

At 11:47 am I spoke with Jessica and advised all service and telephone calls my mother made to date and asked how to resolve this politely. She put me on hold and spoke to a supervisor. When she returned she informed me the service appointments were so close together and need to be 30 days apart, (seems a long time between non-working freezer service calls I think). Jessica made another service appointment for January 7, 2016 for AM.

Today A&E service tech Chad arrived and again determined the Frigidaire was not working and to ask for a replacement product, (he advised a Maytag or Whirlpool product).

At 11:53 am I called again to Lowes Service Advantage telephone and spoke to Brianna. She proceeded to tell me now we must talk to Frigidaire directly for next step. This again seems like now I am getting a run around. I asked to speak to a supervisor and was connected to Marlina.

She informed me that I needed to call Frigidaire. Amazing that Lowes would not stand by a product which they sold! This has gone way too far in my opinion. I wounder why anyone including myself would purchase ANY appliance knowing this is a typical scenario you could expect when you encounter a lemon product.

Waiting for Lowes to acknowledge this is a problem and do the right thing and replace this fridge with a new product asap.

Called to Frigidaire and talked to Nancy and discovered Frigidaire does not use A&E for service work, (someone should tell Lowes). Nancy was at least helpful by called A&E, talking to Malory. Chad has not turned in his service call papers yet.

so I need to call again.

In the mean time, I am wondering why Lowes sent A&E for service after Frigidaire just told me they are not certified by them...Called Latrobe Lowes and talked to Brad in appliance dept. He tells me that A&E is not the service provider Lowes would send. Whoa dude, I said.

Lowe's is the one sending A&E for service to my mother's. This is becoming a serialist nightmare! I called back to Lowes Dis-service Dis-advantage telephone line to investigate this latest A&E service issue and spoke to Anthony. Nice person but, not authorized to do anything but answer the telephone and say hello...next I asked to speak to a supervisor and got Miss Namoi.

After speaking to hear of all the details and why would Lowes send this service provider if Frigidaire will not recognize them as authorized. She could only say A&E are on a national data base and are thus authorized. Not much better than Anthony I think. So now I am waiting again to see if Fridge people will grant a return on a lemon product and how much longer Lowes will continue to make obstacles to overcome for an 82 year old lady with a lemon fridge.

Moral of this story is don't buy appliances at Lowes.

Instead go to a manufacturer because thats where you will end up in time of trouble anyway!

Lesson learned. Good Luck Latrobe

Guest

Lowes in Midlothian Virginia is not much better. Their customer care line is even worse.

The individuals can only spew out what is wriiten and placed in front of the.

Home Depot has hired better staff or trained them better. You feel wanted as a customer.

Guest

Lowes has gone down hill in the last few years. I am a current employee, blood swaet and tears for years now.

Paid my dews and served loyaly. However i have learned you WILL NEVER get what you put in other than a check. I have read alot of the posts on here and just wanted to put my two cents in. You customers have to understand we are mostly treated like dogs, and if you want your job and keep it you have to eat alot of *** per day.

But its a check and i have children who rely on me. But still, next time you feel like complaining just remeber that most Lowes employees do try for the customer, and most not because we are told to, but because we honestly want you the succeed. Most of the posts i can believe and most supposed ASMs barely remeber our name. Most of which let who they want get away with murder.

The store manager stays in his office and only comes out to unleash *** on the smallest of offenses.The HRs are a utter joke most who i have met mostly watch movies and youtube in their office. And the corporate end (which i was sadly part of) dosent care as long as money isnt effective. They lend no support to their employees eho have the basic of needs nor try and look into certain "high volume" store to try and get a quiet understanding and bypass all the *** on the manager side. I really wish they would give the most basics of damns about employee moral.

In the last 2 years in my store we have lost 80% of the seasoned employees due to management alone. In short our system is busted, and numbers not people (customers and employees) are what matter.

Guest

Port Orange Florida Lowe's Pro Department: this has been going on for over a year. You never know when they will be open.

Then they act like they are doing you a favor to help you. They can never find your file and it is not uncommon for it to take 20 minutes to check out. There is a guy they call "Val" who will actually see you standing at the pro desk and look right at you and walk away. It seems to be the employees that have been there the longest who are the rudest!

I guess they are just unhappy, but we can't continue to do this any longer. We only shop at Lowes now when we can't find what we need at Home Depot and when we do have to shop there we avoid the Pro Desk.

Our employees would rather pay for items out of pocket and be reimbursed later than to deal with the rude people at the Pro Desk! This is so sad...

Guest

I got 25 bags of mulch at lowes and am 65 with a metal leg. The female employee was to help me load

was on her company phone while I loaded 20 bags.

She put her company phone in her pocket and tried

to lift one bag and said it was too heavy but she got the one bag in my truck.

The she got a call again

on her company phone to go on break so I had to get the last 4 bags limping with my metal leg. Employees

at lowes do not care at all about customers

Guest

i ordered a bilco door extension kit for $200 online, to have it delivered to local lowes near me. 18 days later i sent my worker to pick it up, and when it got to job site it obviously fell off the tractor trailer that delivered it to lowes and was seriously bent beyond.

now why would any employee let a damaged item continue on to a customer?

bunch of jerkoffs that truly dont give a chit about any customer. I WILL NEVER EVER EVER GO TO A LOWES EVER!

Guest

I agree this site is for people who nit pick and complain. I've been at Lowe's and sat customer service desk waiting for help and overheard a guy yelling at this poor young lady about how the wrong cabinet got order and the wife pulls out the paper of the one she wanted ordered.

To find out the associate ordered the one they wanted the wife changed her mind and wanted something different the husband is unaware and taking it out on the custoner service associate. The old man is in 60's and can tell is not all there. So tell me would you like it if I came into your work yelling at you and being a complete *** wrecking your day.

All you ppl on this website make me sick. These ppl are trying to make a living working retail one of the most stressful jobs you can have because of dealing with nasty customers like youraelves !

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Anonymous
map-marker Jackson, Tennessee

Figidaire is Junk !!!!!

We bought a new Frigidaire refrigerator side by side. Attractive design. We used it seven months and the computer failed rendering it inoperable. We lost the contents as well. Lowe's provided an even swap but wouldn't refund our money because it was over 90 days. The ice maker has failed on our new one because of the filter stopping up. I've ordered a new bypass for it. It is not a year old yet. I should not have to order parts for anything that is less than a year old. DO NOT BUY FRIGIDAIRE THEY ARE JUNK!!!
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Loss:
$850
1 comment
Guest

Filters are designed to "stop up". They are normal maintenance items that the consumer is responsible for replacing.

Apparently you ordered a bypass to eliminate the filter rather than replacing the filter. You're just asking for more problems down the road and will probably blame Frigidaire when that happens.

paul g Maj
map-marker Mount Laurel, New Jersey

Fired after seven years

I had worked for Lowe's for seven years started: 2 months as CSA (03) 1 1/2 yrs as team lead (04) 3 yrs as dept. mgr. (04-07) 2 1/2 yrs as zone mgr. (07-10) As a zone manager (senior management) you are incharge of handling anywhere from 15-50 employees daily and customers. (1) Of the problems is at my location you are empowered to take care of customer, that is not always the case customer comes in wants food processor (discontinued/non stock) reg. $149 now $99 had checked with Hanford store in CA. they didn't have so customer. came to our location Clovis, CA. we had display and one in box customer asked to by display told him sure absolutely. great I took care of them so it seems, nope they come back about five minutes later and returned it. I had seen product and questioned employee in returns they said customer was unhappy he wanted to buy the one in the box, which I would have sold him if he would have asked but he said quote (can I buy your display, at no point did he ever mention the box unit. So he then leaves and calls our 1-8oo-44-lowes customer care center and tells them I was rude and unfriendly if you get any of those complaints they will find any reason big or small to railroad you out. All a customer has to do is say you were rude and unfriendly you have no recourse to defend your customer is always right. (2) A Customer comes in to buy a ladder for a 30ft ceiling. A sales specialist (expert knowledge) sells her a 17ft ladder. As I walked by the register I hear her say that this ladder is on sale from $150 to $125 ok no problem then she starts telling me about her project (remember 30ft ceiling) I told her she needs a larger ladder min 22ft she tells me the person that helped her said a 17ft would work, I tried to explain it to her but she felt that I was talking down to her because she was a woman. She immediately left the store and called 1-800-44-lowes and said I was rude and unfriendly. (3) A commercial customer comes in and asks since he was purchasing a several special order windows if we would give him 10% off we do this as a courtesy to commercial customers not always it just depends what/how much you buy, no problem he was told he ten goes to millworks dept that's where windows and doors are sold. A sales specialist helps him at the end of order process he whips out an ad for 20% off. Our system at Lowe's does not allow you to double dip use two discounts at same time so after lowering prices of windows at millworks desk to try to accommodate. He goes to register and tries to get his 10% it won't work so after about two hours I finally get it done by lowering all prices. He pays then leaves. Sales specialist tries to order product but screws up order by not order correctly (two tines). So windows come in wrong customer is pissed of at me because specialist ordered wrong. I later found out that Customer and specialist know each other and set me up about the double dipping. Oh yes specialist has cost Lowe's thousands of dollars because of his mistakes. He is still employed and IM not. While I was employed as a ZONE MGR with Lowe's I had the highest rate of customer compliments, and about 90% of the employees liked me (as senior management) because they could count on me to be there when they needed help they could call me for anything and I would actually answer my phone work phone. So what the STORE MANAGER did got statements from 7 employees saying that i was rude and hard to work with. The surprising thing is that of the seven: 2 employees have had problems with every person in management. 1 of the 2 has been moved to 4 different positions in the store so he can be watched better(babysat). the other 4 all directly work with each other and collaborated on their stories to make me out to be the bad. There are approx.15 20 employees that should have been or should still be let go. Don't know why they're still employed. They have documented records that show poor work habits, attendance issues far exceeding the policies. There is no consistency to discipline. Not the same for all.
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12 comments
Guest

this is so true, it is currently happening now . don't question any store manager or above or you will be retaliated on.

I have called regional HR and he just takes up for the store manager. I am keeping a journal of each day that I work and what happens because I have a feeling I am being pushed out.

Guest

As a former store employee of 2+ years, I am a junior compared to others posted years. However, it has been quite an eventful 2 years, to say the least.

We all helped put the store together, had our grand opening.. and from there, only a fraction of us stayed. What started out as a great place to work quickly turned into a nightmare. I hated going to work.

Drama, backstabbing, dishonest and spiteful coworkers. As I mentioned, during 2 years I saw a lot. This includes one of my supervisors being very rude and downtalking other employees. It was impossible to keep the doors closed for all the new hires walking out.

I can't say that I blamed them. Everyone saw this going on, and no one did anything about it. Another issue swept under the rug. That was until one final day I saw this same supervisor cuss out a customer.

Enough is enough. I reported this person. In turn, I was told it was my fault for reporting them and also that I needed to keep my mouth shut. Open door policy?

Far from it. I brushed it off and kept it in the back of my mind for later. Since then, my schedule began to change from either an entire weekend spent at this glorious place to no hours at all. This spiteful employee even went as far as to have me written up for being late.

(A record of 2 minutes, 3 minutes late with an occasional 7-10 minutes late due to being sick but still coming in) Well, if that is how low you'd like to stoop.. be my guest. The final push. I was called into store managers office and told they could no longer work with my hours.

After seeing people come in over an hour late with nothing said to them, managers cussing out customers, employees badmouthing customers, and leaving the very last few good, honest employees that store had hung out to dry.. enough was enough. I quit. I am above that.

If such a huge corporation wants to build their reputation on spiteful, rude, unachievers who don't care about the customer.. well, good luck with that.

I think you're right, for those of you who posted previous comments:

The ones who care and honestly try get booted out of the door. Those who are lazy and just want a paycheck get to stay.

Guest

Well here is an updated comment. I had to go to appeals board three times over 10 month period because they (Lowe's) could afford to fight it and I couldn't.

I still shop there and help the customers that recognize me when I am there. So what kind of person does that after they have been fired. I believe they were wrong on how they did it with the railroaded stories. There are only two people left of the seven because they were fired for various issues.

It makes me upset when I see how they have hired employee that have no clue on what there doing and don't care about this company. I Have tried several times to get back in but yet nothing.

I have personally contributed to over a million dollars in sales each year. So I just don't get it.

Guest
reply icon Replying to comment of Guest-506874

I was also fired after over 5 years of working at Blowes. I received many customer service awards from corporate but when you get to the point you are one of the longer term and better

payed employees they will find a way to terminate you.

The efforts to cut costs is the deceiding factor. They would rather have lower cost employee than someone with experience.

Guest

Hey, Man I was setup and fired but rehired. I should have sued them but that's not my style.

A full investigation was done nothing was found that led to me being fired. There were system problem with refund/re bill.

Guest

Why don't you contact me i would enjoy discussing this. papagoatz@***.com.

No heart

I am calling you out

you can also contact the store #1541 Clovis, Ca and ask the real employees and customers that i still help and shop even after 1-1/2 yrs. why should they suffer for being misguided or wronged.

Guest

Well first of all there is no such thing as a 10% off commercial discount. Second of all you should have followed procedure and ran his order through QSP if it qualified. Third of all you should quit trying to think so much of yourself saying your the most liked manager in the store cause truthfully if you did your job right and treated people with respect they wouldnt just fire you right out of the blue unless they had a WE Team replacing you XD

Guest

This company is truley evil,i was just fired last weekend but not until after i came in cleaned the floors their bathrooms as i had been the part time fsa slash cashier in store 2551 in epping nh for the last yr and a half,the cashiering LLCS never really dropped to me yet after putting this store on the map twice for the area as no 2 in the district for selling 400 dollors for the MDA first in the spring of last yr and agin in oct,each time i was rewarded with a writeup resulting in two,so basicly they used to and so called complaints that I NEVER saw any evidence of did me in last sat jan 8th.I rue the day I ever got involved with this company,I HAVE NEVER been fired before in my life and I have been in the work force 30 yrs.people avoid this company at all cost if you can,they lie big time.

Guest

I have seen the same thing happen. If you are a good worker but not their favorite you are gone.

They keep the workers that are lazy. We have a manager that is late every day and take two hour lunches and nothing is done but other people are late just a few minutes and are written up.

Guest

You are full of it man! #1 you don't give a commercial 10% off you QSP!

You should be fired for that alone! Lowe's won't force good employees out the door!

You are just worthless! How did you ever get to Zone?

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Anonymous
map-marker Reston, Virginia

Lied to me about buying a clarance item

I was lied to about, being able to pay for a stove on clarence and the delivery of the same. I was told you can not pay for a clarance item and pick it up later. When I went to get the item (1 day later) it was gone. I called customer service to find out that is not store policy at all. I spent over 2hrs on the phone with the very nice customer service rep., picking out another stove not even the quailty of the one I had seen , for 90.00 moor. It arrived scratched, I of course refused it. Never again Lowes.
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1 comment
Guest

Maybe you should have checked the clearance section. Clarance has nothing to do with the clearance items.

gigy u
map-marker Chantilly, Virginia

Pushy lowes paint manager

I came into lowest store in oakpark heights mn #2315 and I wanted the valspar ultra premium paint and when the employee Megan which I guess is the paint manager took my paint order she insisted that I get the valspar signature paint I clearly stated No I want the cheaper valspar and that I do not like the signature paint she rolled her eyes and me and started mixing it in the signature paint anyway when another employee reminded her that she was mixing it in the wrong paint she gave them a nasty look and started whispering I refused to pay for the paint and ended up just leaving and having to postpone my project this is unacceptable!!!! My advice to lowest is to start choosing better employees
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MIke H Haj
map-marker Denver, Colorado

Lowe's employees can't find their *** with both hands and a map.

Went to Lowe's #1630 in Littleton, CO around 5:00 pm on a Sunday. No one in the store (customer wise), not a busy time. I had questinos about a Rotary Sander, so I waited next to the Rotary Sander's for about 10 minutes. I made contact with no less than 5 employees, none of whom bothered to ask if I needed any assistance. SO, I took one of the display models to the vaccum section, to see if it would fit the hose of a bucket vac. There were no bucket vac, except for the display, which had no hose. I flagged an employee down, and I question whether or not she knew her own name, and she had to get someone else. This guy had no idea about which vac was where, and never heard of "hooking a sander up to a vac". (Seriously? and this person got hired to sell their merchandise?) The worst part? I applied to work for Lowe's a few motnhs ago - their exact words when they called me back: "I'm sorry, sir, but you seem a bit over-qualified to work here." Why? Because I can speak english, tie my own shoes & know the difference between prompt, courteous customer service and *** customer service? -I left my cart in the middle of the aisle, with the display sander in it, told the "tool associate" that he needed to perhaps attend a product knowledge seminar, and told the manager on the way out the door that this was the worst shopping experience I have ever had. I was prepared to drop $200.00 in this place, instead, I drove to Home Depot and spent $300.00 on things that the employees recommended to me. THD's workers gave me demo's, showed me how to hook everything up, told me which item to buy, vs. the other, and hnored the Lowe's coupon I had, just because I told them how much better their people are than at their compettitor. Lowe's carries a few more brands of tools that I prefer to use over The Home Depot, but I will order those online in the future and wait, instead of EVER going to Lowe's again.
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5 comments
Treysen Eqk

I used to work at Lowe's and I can tell you what the problem is: They don't want to pay people to work. I worked in Hardware, but was often forced to help customers in other departments that I was never trained in and knew nothing about, because there was nobody scheduled in that department.

Now, someone on the outside looking in will say "well just cross train for other departments", but, when you have no help in your own department, AND you have to stock freight because the store refuses to hire stockers... When do you have time to train? Your manager is going to let you off an hour early so you can go train in another department?

Yeah right. And, no, you can't stay an extra hour because you get written up if you have overtime.

Guest

Liability. Even though the heaetrs clearly said not to install them in bedrooms, where the oxygen could get depleted and suffocate people, idiots still did it.

So most larger suppliers have quit handling them to avoid being sued. They do work just fine if installed and used properly; heck in my state the average low income family has all ventless gas space heaetrs, the old type with the ceramic inserts in them.

My weatherization program takes those out though, once we tighten up the house since the CO level goes too high. We no longer use the new ventless heaetrs either because of the possible liability even though they are much safer than the old heaetrs we take out.

Guest

Lowes just look at How many customers you have lost just because of your employees putting in their comments and degrading those that have a negative comment about your company.

Guest

Lowes has a bad habit (not every store) of cutting staff to save money. This is usually due to poor management or low sales.

The people who are left in the store have to cover at least two and 3 departments at the same time. It is not the salespersons hiding, it is poor management. Those who are pro Lowes can argue all they want.

It is a fact. I have been there, I know.

Guest

Maybe the employee couldn't help because we don't sell "Rotary" sanders. We sell round orbital sanders and square power sanders.

Check Lowes web site. Not one "rotary" sander. And yes..we do sell attachtments to hook them up to a vacume, the bucket vac, which is a vacume you attatch to a bucket or any other shop vac we carry. Maybe you should know what your looking for before you go in.

Then maybe we can help you. By the way..wth is "hnored" Mr. over qualified ?

Good luck at The Homo Depot. And that was not a typo.

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Anonymous
map-marker Atlanta, Georgia

Cookeville, TN Lowes perpetrates online shopping fraud.

We are building a new home and my wife wanted all matching appliances. We went to the Cookeville, TN Lowe's but because we had to have a counter depth unit that was not available in the store the associate recommended ordering it from their lowes.com online store. On that recommendation she went to lowes.com, found a unit she liked, ordered it, paid by credit card, and set it up for delivery. When the store called to schedule delivery, I made sure I was on site. The refrigerator they tried to deliver was filthy, dented on both the side and door, and was not protected by a box or any packing material. It looked like a reject from their scratch and dent store! I rejected the unit and told them to re-order. They assured me that it would be in in two weeks. The day before it was to be delivered the store called to tell us that it was back ordered and would not be available for two months. We couldn't wait because we are trying to move in so we decided to cancel the order and buy from another company. When my wife went to the store to cancel the order she was informed that because she had ordered the unit on line the store would not issue a credit on our credit card but would only issue a store credit. A company that tries to pawn off junk on a customer and refuses to issue a credit when they can't deliver the goods will get no more of my money. They are thieves, nothing more, by demanding that we spend the cost of their defective refrigerator in their store. I am an Engineer and Business Major and I believe in the power of "word of mouth" advertising. I can guarantee that I will advertise this Lowe's fraud to every one I can reach by word of mouth, on line, and on every forum I am a member of. They have gotten the last penny of my money they will ever see!
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3 comments
Guest

800-445-**** is the number for their service department. Call and be calm and firm and you will get your money back.

Lowe's really does want you to be happy especially since you just bought a house and are a potential repeat customer.

Just like any other retail store you will get some workers or managers that are awesome and some that suck. You talk to the right person and you'll have your money back and a gift card to boot!

Guest

Have you heard of street smarts and book smarts? you are def just book smart...

the store could refund to your card if you have your POP or card for them to research it. and yea lowes sells billions of dollars a year of just junk.. cusotmers return over and over again cause we sell junk..

a+ hero! If you put as much effort into your conversation with the store as you did in this post you'd be very happy!

John N Mzy

why don't you just dispute the charge with your credit card company? If Lowe's does not agree with the dispute and the credit card says you do owe it, take it to small claims court.

With any luck, Lowe's will not show up and you can get a judgement. Use this to file a lien on their property in town.

then foreclose on the lien. I like Lowe's and have had good luck with them, but I would also be rather upset if the local store pulled a stunt like this.

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siramad
map-marker Ashburn, Virginia

Lowes -Bad Rug Purchase

We purchased a berber rug March 2011 that was advertised for HIGH TRAFFIC AREA. The area which it was installed is NOT a high traffic, a media room which is hardly used. It is fraying at the seems,has pulls and looks worn.We contacted Lowes and got the run around,they sent an inspector who alluded that we could hire him for a favorable review on our behalf. The manufacturer states they rug is fine based on this inspectors report. Lowe's will not stand behind the product. The store manager, Laurie Creek has not been helpful or apologetic. The warranty is not on the rug but on the installation which is not disclosed at time of purchase. We have a six months old rug that looks 10yrs old. I never expected this from Lowe's
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1 comment
Guest

Share a bit more, please. The inspector would have worked for a contracting service via the manufacturer.

He sounds like a theif - report him and he'll get fired. As to the seams and pulls, what is the scenario with that room? If there are pets (claws), moving of very heavy furniture or electric wheelchairs involved, you don't have a leg to stand on.

Your installer (Lowe's) warrants the installation, the carpet manufacturer warrants the product. That being said, unless there are other issues that aren't revealed here, then keep pushing.

Stinkin L
map-marker Clarksville, Tennessee

Delivery 2 1/2 hours after delivery window

I purchased a new washer at the Wilma Rudolph Blvd., Clarksville, TN Lowe's location on a Tuesday evening. First off, despite their advertised "Next Day Delivery" I was informed the next available delivery time was between 12 and 5 on Thursday.

I rearranged my whole (work) day in order to be there for the delivery. At 5:15 I had not seen nor heard from anyone so I called the store. No one would answer in the delivery department so a random girl that kept picking up the phone because no one in delivery was, took my information and said she would have a manager get back to me. At 6:20 I still had not heard from a manager, the delivery person, or received the delivery.

I called back and asked for a manager. He said the guy still had one more delivery to do and it must be mine. At 7:30 the delivery truck arrived. 2 1/2 hours AFTER the delivery window with no courtesy call even?!?!?!?!

No explanation.

No offer of any sort of compensation. Zip...

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16 comments
Guest

I had a washer coming today. On a Saturday.

It is 5pm not a peep out of Lowes store. No calls no nothing.

I bet I don't buy there again after waiting 2 weeks for a washer. No way

Guest

I ordered some building supplies from lowes and thought it would give me an option for a delivery date and time but it did not it said I would be contacted to arrange a delivery date so I placed the order. I then get an email from them saying not only was it not being delivered from the store I chose but it would be delivered on a date they chose which is a day I work.

After contacting the store where it is being delivered from the person said that is the way it works and there was nothing they could do but have the delivery manger contact me but after reading some of the comments here i doubt that will happen. If I had known they would just be picking some arbitrary date without checking to see if I would even be there instead of contacting me to arrange a date as the site said I would never have ordered from them and never will again.

Guest

I have been trying for weeks to get delivery of my dishwasher, the former one was defective, they told me this morning it was on the truck & they would call within 30 minutes of delivery time, it is now 8:02 p.m. haven't heard a word. I will never purchase another appliance from Lowes!

Guest

Albuquerque, NM. It has been 4 1/2 hours after my delivery window and no delivery.

Guest

NEVER AGAIN WILL WE EVER PURCHASE A LARGE APPLIANCE FROM LOWES IN MICHIGAN CITY INDIANA.....TO START WITH WE COULDN'T FIND ANYONE TO HELP AND THEN AFTER ALL THE HUBUB DELIVERY WAS A PAIN IN THE REAR..I ENDED UP CALLING CORPORATE...THIS STORE HAS WENT DOWNHILL OVER THE YEARS...I KNOW BECAUSE ITS THE ONLY ONE I HAVE DONE BUSINESS WITH. WHEN YOU DROP A LOT OF MONEY WITH A BUSINESS AND SERVICE GOES SOUTH TIME TO CUT TIES WITH THEM.

Guest

2 1/2 hours isn't that big of a deal. You never know what you will find once you show up to someone's home to deliver something.

You really think the delivery guys wanted to be out at 730pm still making deliveries? I promise you he did not. However, lowes delivery does suck. Our worst experience was when we ordered counter tops.

Once we received our cabinets they arranged for a man to come and measure for the counter tops. He came and measured and said once he turns in the measurements they will schedule the install date. We never heard back and after 2 weeks we called them. They then stated they couldn't even find the measurements, another two weeks went by before the finally found them and scheduled us.

In all we were without counter tops for about 6 weeks.

Two days ago we bought a new riding lawn mower. We scheduled delivery for the next day in the afternoon. They called me the next morning while I was at a doctors appt at 9am wanting to deliver it.

Then they rescheduled us for the next day without me knowing. When I got home I called and was told the delivery guys were probably already gone for the day, (it was Friday), but they would check and call me back in 10 minutes. An hour later I had to call them back to find out the guy I spoke to had gone to lunch. When I explained what happened and that I assumed the delivery guys were trying to make a 9am delivery for a scheduled afternoon delivery so that they could get off early on a Friday, she simply stated, well that happens.

I don't really find your 2.5 hours late deal an issue considering my own experiences. Still waiting for my delivery now btw.

I was suppose to "first delivery of the morning". It's almost 11am.

Guest

I am in Columbus, Ohio and it is now 6:30pm and I am still waiting on a delivery that was scheduled for between 8 and 12 this morning!!

Guest

jUST SAYIN'.. a lil slack..? If a company offers me a back rub, free delivery, or 1 million dollars, and I fulfill my end of the "contract", then by damned, no "slack" is due...

Most people understand, things happen, murphy's law applies all so much more when it comes to timed procedures and transportation, however, making excuses as to why a customer has to "eat the collateral damage" of a company clearly over extending themselves is indicative of a whole mindset that suggests the behavior should be allowed...

No one suggests that a long days work is not demanding, or may even affect the outcome of the work being done ... but to defend a position, that you are forced to take, because "managers" etc, with the grounds that "a hard days work" is fair trade for not fulfilling said obligations of that days work.. well , let's just say I've worked on the coal fields of WV and that mentality would earn you "a new job" real quick..

Guest

The majority of the problem is that customers buy appliances and do not have their homes ready for them to be installed. I have helped endless customers that come into the store to buy something and have no clue what dimensions, connections, and features they need.

So when delivery shows up, they have to do way more disassembling and adapting things to get the job done... when this happens 3 or 4 times in a day, you can bet there will be delays on later deliveries.

Guest
reply icon Replying to comment of Guest-311911

what does that even have to do with the delivery driver being late???

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Bblack b
map-marker Salt Lake City, Utah

Lowes/scam artists

My husband and I went to lowes to purchase new carpet, they tell us they will send someone out to take measurements which would cost 35 dollars, no problem pay them and someone comes out (before anyone comes out my husband measures himself, and measured way larger than what was actually there to beable to estimate a price) the guy comes out measures shows me the measurements I am not sure so we go in the next day to take a look when my husband looks at the measurements he tells me they are MORE THAN DOUBLED (ps the carpet we are buying the the MOST EXPENSIVE they carry)when the manager sees my husband is concerned he starts to get nervous, so my husband askes if we can have a copy of the measurements THAT WE PAID FOR the manager refuses to let us have them and tells us YOU DON'T NEED THEM!! so now I am ticked and tell them we are not buying carpet from them, when we went home my husband remeasures to be sure his measurements are correct and of course they are, so we get a phone call not from the manager but a guy that works at lowes, and he wants to know why we arent making the purchase, I am very honest with him and tell him Lowes is shady and refuse to EVER buy anything there again......no one even appologizes, and I feel like we paid for the measurements to be taken aren't we entitled to have atleast a copy???? Needless to say I will be using HOME DEPOT from now on. DON'T BUY FROM LOWES I know this is an assumption but I think the guy that was doing the instalation knew exactly what he was doing and that this was the best carpet, I think he was going to keep the extra carpet and sell it himself, and POCKET ALOT OF MONEY, ps I didn't know but Lowes says they have contractors that have nothing to do with lowes except to do instals so when you make a complaint about this sort of thing Lowes TAKES NO RESPONSIBILITY they pass the buck to the contractors and the contractors pass the buck back to Lowes......just dont do business with them it's not worth the headache.
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10 comments
Guest

Im not working for Lowe's. I do know that carpet comes in 12' W and long as need most of the time you will pay extra for cuts.

I don't know how many cuts you have there but think about it. so when you buy carpet take in mind that the size + 35%

Guest

Softfuzzy | 1 min ago

Lowes is stealing customers money by refusing to issue refunds for mdse never delivered- it's over a month and counting - I want to hear from Niblock.

Lowes is now running a swindle thru their stores.

I left him my name and number- thru his executive services- any bets on whether he will respond. Probably in meetings trying to figure out how to massage next quarter to shareholders and what customers he can steal from!!!

I want my $1,200!!!!!!!! So I can buy doors from HD and dry in my building that has been setting open because of two months of Lowes holding my money!!!!! LOWES you are a THIEF!!! A Fake, and Liars!!!!! Help Lowes is a Theiving company holding my money hostage!!

Bblack b

GETTING CARPET FROM LOWES IS RIDICULOUS!!! I spoke to someone from a REAL CARPET STORE and he said in no way shape or form should anyone ever NEED DOUBLE carpet and the estimate shouldn't be DOUBLED EITHER he said it was a SHADY DEAL!!!

DO NOT BUY CARPET FROM LOWES!!!

Guest

Lowes has a policy in place where if the installer estimates more than 10% of what is needed to do any job you will be given a refund for whatever left over product there is and any labor that was not used installing what was left over.

Guest

IT WAS DOUBLED!!! I understand having to have some extra carpet but DOUBLED?

that seems ridiculous, the price should have been close to 1500.00 and the guy at Lowes told us it was going to be over 3000.00 to carpet alittle over 300 sq ft. I agree with whom ever said got to a CARPET STORE for carpet, I will stick with lowes for other things but go somewhere else for carpet!

Guest

First let me say that I am and have been a Lowe's Installer for 7 years. The $35.00 fee the customer is charged is paid to the sub-contractor to pay for the time and fuel to perform the customers measure.

If the customer elects to use Lowe's installations, the fee is deducted from the final price the customer pays but is still paid to the sub. Second, in the time I have been associated with Lowe's, I have found their organization to one of the best in the business to insure customer satisfaction. I install for a number of stores and their dedication to insuring the customer is happy is passed along to their installers. If unfortunately their was a problem, the complaint is handled by the store not the installer.

Each store has an Installed Sales office to coordinate installations and communicate any issues with the customer directly.

Not to mention the competition by name, they farm out their work to an outside installation service which then subs it out to an substantially under paid installer in comparison to industry standards. Bottom line, everyone has complaints but to be honest, if I thought Lowe's was corrupt or unfair I sure wouldn't be writing this.

Guest

PS. read the last part of your statement.

From what i know, contractors do not know which carpet you are getting until they show up in the store to pick it up, or at our house. They measure, and then the associate adds up your order according to the measurements. They can not charge you for the carpet until they know how much you need.

I am sure you and the associate talked about your carpet when you paid for the detail, but the contractor wouldn't know anything. He gets the fax with your address and info, gos to your house, measures, then sends us the results.

Guest

I work at a lowes store. We are actually not "aloud" to let customers "have" the detail they paid for, but showing them has never been a problem.

At my store employees go over the detail with their customers piece by piece.

Not sure what that guys problem was. All that aside, any time a customer gets upset in our store, especially over something that simple, we have given them a copy of the detail.

Guest

Whether or not the husband has ever installed carpet before is irrelevant. The question should be, “can he use a tape measure correctly” since the main disagreement was about the actual room measurements, not about installation techniques.

I have no doubt that the subcontractor’s measurements were inflated and that they were trying to rip this customer off. I say this because I just had a similar experience with Lowes in San Diego. The subcontractor-Lowes-customer relationship is simply unacceptable. For some unexplainable reason, Lowes refuses to give the customer a copy of the measurements and installation plan from the subcontractor. Also, since Lowes did not generate the plan and measurements, they cannot answer any questions about it. There are no checks and balances here. If the subcontractor wants to inflate the numbers to increase the total cost of the project, they are free to do so since Lowes does not check up on them and the customer isn’t allowed to discuss it with them directly (prior to purchase and installation).

After spending more than a week trying to get answers from the Lowes salesperson about details of the carpet installation plan, I decided to give up the $35 measurement fee and take my business somewhere else. I went to a store that only does carpet and flooring. I was treated with respect, was quoted a fair price for the carpet, and had the opportunity to discuss installation plans directly with the people who would be doing the work – including number and locations of every seam in the carpet installation.

If you need to buy a new drill, I’m sure that you can find a good deal at Lowes. If you need to install carpet/flooring, go to a carpet store.

Guest

Lowe's installers go through an extensive background check before hiring and their work is checked all the time, plus the customer is called to make sure they are happy with the job. The customer also grades the installer for his work.

If you don't like the contractor for any reason ask them to send out another.

Ask yourself this....how many houses has your husband carpeted?

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Anonymous
map-marker Salt Lake City, Utah

Lowe's anti-Muslim attitude

In light of the current issue re: American Muslim and Lowe's pulling ads: I will not shop there anymore, thank you. Defering to a fringe minority bigoted group in one particular area does not seem like good policy to me. I shop Lowe's in Salt Lake City, my friend works there. I was planning to go there this coming weekend. But that won't be happening and I have told my friend, the Lowe's employee, why I wouldn't be shopping there anymore. I have never watched the show, but still feel you are wrong on so many levels. Sorry. No more Lowe's shopping for me.
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2 comments
Guest

Lowes won't miss you.

Guest

Lowes can sponser whomever they choose. This is still a free contry.

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