Lowes
Reviews and Complaints
www.lowes.com
Anonymous
Kirkland, Washington
12 months same as cash
I purchased a saw from lowes on the 12 months same as cash plan. When I received my first statement I noticed that it said that it was deferred interest with pay. When I went in to pay my bill I ask the clerk what that meant. She said that is 12 months same as cash. I had made a partial payment and then every month I made a payment. I realized they were charging me interest I went into the store to tell them about it and she said that it was the bank and they had nothing to do with it. She gave me the number and said you can call them here. She never offered to use their phone. I told her that I would never do business with them again.
Loss:
$20
5 comments
Anonymous
Union City, Tennessee
Lowe's bigoted bias unacceptable
It is NOT within the scope of Lowe's, nor the Mayor of Dearborn to judge one of the world's greatest religions. As someone who has always preferred Lowe's in the past twenty years (including rebuilding multiple homes and doing thousands of dollars of business each year), I am horrified that Lowe's would attempt to vilify Islamic families at the bequest of right wing fundamentalist Christians! The fact that Lowe's is trying to promote fear and hatred has resulted in our very large family and extended family AND church family to permanently boycott all Lowe's stores. I am disgusted and appalled by a company making politics and religion a part of it's business advertising plan!
5 comments
Anonymous
Houston, Texas
Lowes cuts back on discounts to veterans
My husband and I have been loyal Lowes customers for years. Approximately one year ago, we were pleased to learn of Lowes veterans discount. J** served our country in Iraq, Afghanistan, Kosovo, and Haiti. While in those countries, he was blown up on three occasions, losing some of his comrades and suffering injuries of his own. Today, we visited our local, Texas store in Atascocita (7355 FM 1960 Rd. East 77346), and discovered that Lowes has now changed its veterans discount policy. We are only allowed discounts four times per year? I wonder how the people of the United States would react if our soldiers only chose to protect this country four days per year. I assume that the policy has changed in the face of too many men and women returning from war torn countries and trying to take advantage of a 10% discount. What if the military and Department of State elected to only offer the rest of us, as U.S. citizens, 10% protection in the face of terrorism? I'm more disappointed in your decision than I can put into words. A small discount seems little to offer in the face of what these men and women have sacrificed for the rest of us.
9 comments
watermomma
Rochester, New York
Lowes Scams
What a scam Lowes is running, they now sell these discounted Pellet Stoves, about 3/4 of what a local stove shop sells them for. Not worth even looking, they don't have a clue where to get the pipe to make the stoves work, they basically sell you an ornament for your living room to set the mail on! Try the store mgr, try the district mgr, they are clueless about these stoves to. They could care less, they got the sale already and they can only tell you to special order the pipes. You get to guess what you need and then pay for the special order and shipping!
Loss:
$1000
2 comments
Maxx Rsv
Cherry Hill, New Jersey
Lowes
I just purchased my first home and went to Lowes in Meriden, CT on Sunday at approximately 6 pm. I chose paint colors from their paint wall and ordered paint to be picked up first thing the next morning. When I arrived at the store the next morning I was told the store had been closed and denied entry. I was directed to another Lowes. I drove to the other Lowes and proceeded to the paint counter to explain my situation. I was then told by the man behind the counter that I would have to wait 15 mins before he could help me as I was "not a priority." I wandered around for the 15 mins and then went back to the counter. I gave the man the paint swatches from the Lowes wall in Meriden and asked that he make the colors in a gallon. I also had the sample size jars of the paint with me and the color codes on them. He proceeded to mix the first gallon and when it was showed to me it was not even close to the color I chose. The man sighed but agreed it was not the color. He told me he had to help the other customers and then could try my paint again. So I was again sent away for 15 mins to wander the store. I found a manager and explained my situation and my concern with the situation I was presented with. He assured me they would take care of it and led me back to the paint counter. The man then attempted to mix my paint, which I remind you is a Valspar Lowes paint color. Again the color does not even come close to the swatch or the sample. At this point the man tells me they will have to do a custom color match through the computer and that once again I need to go away and come back in twenty minutes this time. I once again agreed as I needed the paint because the painters were already at my house waiting on me to bring the paint. The man tried a third time to make the paint which once again did not come out correct. At this point the man told me I was being "difficult" and that it was close and I should just "deal with it." To this the woman behind me stood up and told the man the color was not even close and that I was not being "difficult." At this point I went to the customer service desk and again asked to speak to the manager. He came back out and told me the man at the paint counter was a master and he was the only one who could do it so that was obviously the best color I could get. They were not at all helpful and at this point it had been almost 4 hours since my Lowes ordeal began at the first Lowes store. I was so upset that I walked out of the store and found a Home Depot. I explained my situation and in 10 minutes I had my paint prefectly matched and was on my way!!!!!! I will forever be a Home Depot customer after this experience!!! AVOIDS LOWES at all cost!!!!!!!
3 comments
Anonymous
Binghamton, New York
These indiviuals left me hanging twice, to go and help these white people instead.
I went to Lowe's to look for a washer and dryer. One of the service men said that he would be right with me, and he went of head to help these white people. And minutes later another service man said that he would be right with me and the other guy came back and said that he did not forget about me, yet and still he brought white people back with him that he helped before he would help me. And the other guy that said he would be with me went to help these other white people instead of me. I stood there waiting for help for thirty minutes and I just could not take it any more so I left nearly in tears. I was pissed at the way I was treated as though I was not there.
11 comments
Anonymous
Massillon, Ohio
Lowes overcharging/debit rip off
I went to Lowes in North Canton, Ohio to make a purchase. The cashier told me my total was $1,200. I told her that sounded high when I gave her my debit card. She finished the transaction and handed me m receipt. I stood there and looked at the receipt and did not allow the next customer to proceed. I told her that she over charged me about $100- $150 and handed her back my receipt. She said that a supervisor would have to fix this at the service desk. After waiting 15 minutes in line, the supervisor Angela got to me. I told her the situation. She said that the ONLY way that she could fix this was to refund my $1200 from my checking account (which would take 48 hours) and now charge me an additional $1050 -$1100 again from my checking account. Thus I would need to leave there paying $2300 for my $1100 order and wait for 48 to get $1200 back... absurd... to fix $100 overpay she must charge an additional $1100... what if I didnt have an extra $1100 to "loan" Lowes for 2 days? I told her that was unacceptable. She refunded my order (which will take 2 days) and I left with nothing. I left a complaint on the Lowes website asking for a call immediately... gave work, home and cell telephone numbers- still no call back. DO not shop at any LOWES.
7 comments
robert w Sdn
Palmer, Alaska
Don't use Lowe's unprofessional, dishonest installers!
DO NOT use Lowe's garage door opener installers! They are not professionals, are not honest, and Lowe's will be of no help if you have a problem with their work! After 26 years of service, the old garage door opener at my former residence (now a rental) broke. The sprocket that drives the chain broke, leaving the chain hanging. The door would still go up and down just fine, and my tenants, who have motorcycles, used it daily for a little over two weeks. I purchased a top of the line garage door opener at Lowe's, and also paid them to have an installer come put it in. After two weeks of waiting and several calls to Lowe's, the installer met me at the rental. I let him in, and since the tenant was home, I left to go home (1-mile away) and eat dinner. Half an hour later, I got a call from the installer, saying my garage door was "in really bad shape," and that he had to go. This was followed by a call from the tenant, saying the installer had left the door stuck half-way open. I went to the rental to investigate, and found the cables wound/tangled around the axis shaft. I cut the cables in order to get the door shut for the night. The next day, I called Lowe's, and spoke with the woman I'd talked to when I purchased the opener and installation. She stated that I had signed a contract clearing Lowe's of responsibility for any incidental damage to my property. I asked to speak with a manager, and was given the same information in a slightly rude manner. I called a local overhead door company, who came and replaced the cables on the door. I asked them to fix anything else they saw needing attention, since the installer had told me the door was "in really bad shape." They looked carefully at everything, and concluded that the only thing wrong was the cables needed replacing after the installer had released tension on them and not re-wound them properly. I sent an e-mail to Lowe's via their website, and received a reply that I would be contacted via e-mail within 24-hours by the store manager. I was hoping for (at a minimum) a refund of my installation fee, since the repair had cost $25 more than the installation. Four days later, I received a call from the store manager, who took all of my information and said he would investigate the situation and get back to me. This was the last I have heard from anyone at Lowe's, despite a follow-up e-mail and three phone calls to the store. DO NOT use Lowe's installers! They are not professionals, and neither are they honest. I am extremely disappointed in Lowe's, and I will drive across the state before shopping there again.
3 comments
Anonymous
Bayside, New York
Hot water tank install
I purchased a40 tall hot water tank, when the subcontractor came to install the hot water tank they brought a short and proceeded to tell my wife a tall would not fit, when my wife explained that we ordered a tall and that is what we had they still explained it would not fit, not saying they did not even have the tall on the truck. Bait and switch, I would not recommend LOWES nor trust the subcontractors. We paid extra for a local plumber and they stated they cloud install the tall with no additional work, and stated our ceiling is 8'6".
1 comment
Cindy C Zvm
Tyler, Texas
Employee stole my jacuzzi after I paid for it
I found a jacuzzi that someone had special ordered in Lowes in Jonesboro, AR, that was marked way down because the customer didn't take it after it came in. I decided to purchase the jacuzzi and asked a employee to help me get it to the checkout desk. The boy was nice and told me that was a great buy, but he could not move it by himself. He asked another employee to help him take it to the front for me. The second boy came over to help him and I heard him say he couldn't believe that jacuzzi had been marked down so much then he told the first employee for him to wait because that jacuzzi maybe already sold. He then got on the phone and I heard him telling the person he was talking to that there was a great buy on a jacuzzi just like the one they wanted. After I heard him say that, I said this jacuzzi is already sold because I'm buying it. When I said that he knew we could hear him talking so he left while still talking on the phone. The first guy told me that he couldn't do that because there wasn't a sold sign on it and he probably saw that is was a good buy and decided he wanted someone else to have it. He then found someone else to help him move the jacuzzi to the checkout desk for me. It had already been rain up and I had paid for it with my credit card when that boy came up and told the checkout clerk that I could not buy that jacuzzi because it was already sold. The checkout clerk then told me that she was sorry and would credit my credit card. I told her no that there was no sold sign on it and what had happened but she went ahead and credited my card and told me again she was sorry. I asked to speak to the manager so she got on the phone and called someone and told me it would be just a minute so I waited 35 mins and I never saw a manager. In the mean time the boy that wanted the jacuzzi had someone help him move it to the side and he placed a sold sign on it. I decided that I had waited long enough and would just go home and call the manager so I did. I did get to talk to the manager and tell him what happened and he said there was nothing he could do about it because the jacuzzi had a sold sign on it and was waiting on someone to pick it up. I even told him to check out the time that the transaction was made on my card when I paid for it and then check what time the other person had actually paid for it and he would find that I had already purchased it before the other person had actually come in to the store to pay for it. He just blew me off still saying there wasn't anything he could do about it. I will never buy anything else at Lowes!
3 comments
discussed c
Greensburg, Pennsylvania
Lowes building center
built a room adittion for a customer used all lowes products. everything bought from store was junk. there lifetime warranty plwood delaminated, skylights were all messed up, there interior doors were junk went thru 11 doors to get 4 good ones, all the wood purchased twisted in the walls,shiongles that were purchased all had same dyelot they were different shades,this only gets better whenever there so called professional carpet layer came in totally destroyed all the walls and trim put so much pressure on carpet stretcher cracked the walls in five places.myself or the homeowners cant get no restitution from store. after 34 years in buisness im telling everyone tio stay the *** away from that store there rip offs. need to go back to the family owned buisnesses. this has been going on for 1 and a half years now. god bless u if you buy from them you have been warned
2 comments
Anonymous
Columbia, South Carolina
Singled out
Her name is cindy. she works in the north myrtle beach store. Every time that i go to a register she always asks for my ID. I am in this store almost every day. she knows me. Awhile back I signed for a special order. she was watching me yet as I was leaving the store with the merchandise, she stops me and asks for proof that I purchased the item. everyone was watching me like I was a criminal. I am a General Contractor and did over $50,000.00 with lowes last year. Now most of my business is go9ing to home depot because I AM TIRED OF IT!!!!
stymied
San Jose, California
Lowe's corporate headquarters number
If any of you are having the problem I am having getting any satisfation our of Lowes' try their corporate headquarters in N.C., 704-758-****. Yes it's long distance from California, but if you're having as much trouble with Lowe's customer service as I am this may be your best bet. I ordered a vanity and it came in the wrong size, they ordered me another vantiy and it came in the wrong size. I've been promised a call from regional managers and have not received any communication. I called the corporate headquarters and hope they contact me... but I'm not holding my breath.
Loss:
$1
28 comments
Anonymous
New Orleans, Louisiana
Poor customer service
i was in lowes on jefferson hwy today, looking for assistance. the only employees i could find were all at the back door, laughing it up, laid back, and looked at me as if i were intruding into their living room. i thought maybe they were on break, but they all had their vests on, and were on the salesroom floor. i just wanted help in the hardware department. this was a horrible display of poor customer service. ill shop somewhere else. i finally found an employee to help me, way up front, but this employeee was hammered by other customers seeking assistance. meanwhile, a half a dozen employees were somewhere else. the attitude i got from them was nothing less than intimidating.
4 comments
roxann p Qau
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Springs, CaliforniaWho chooses these repair companies!!?!!?
I have a four-year extended warranty on my w/d combo. Called for repairs to be done to non-functioning washer. Was told that the companies which provide service are all sixty miles or more away from where I live. There are two or three EXCELLENT repair companies I have used locally.....and who are recommended by contractors as well. Using someone that far away is inefficient and decidedly UNgreen. Travel time alone & gasoline will use up any "savings" which might have come from using the other guys. PLUS, I sit here unable to use the appliance, unable to do a laundry.....and I'm looking at a weekend with no one available. Ultimately, I decided to use the company of MY choice and HOPE that Lowe's will re-imburse me. This is NO way to run a business and another reason NOT to spend the extortionate amount of money that it costs to buy the extra warranty.
4 comments
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12 months sqame as cash, my bill was due on the 17th . My bill did not arive at my mail box each month until the 15th.
I was charged late payment of 20.00 each month.. tryed calling .. WHAT A JOKE..
LOWES has truely went down hill in the past four years . atleast in morgantown WV
Are you an ***?
That is all.
Are you an ***?
That is all.
I didn't read the fine print, or any print, but it doesn't matter YOU ARE THE ONE WHO IS AT FAULT. I really get sick of listening to these people, and I can't say any thing. Boy it makes me mad.
They offered a 12 months no interest plan. If you pay off the product in 12 months there would be no interest charged.
Your statement shows the deferred interest (what you will be charged if you haven't paid in full by the ned of 12 months).
Due to changes in Federal laws you are required to make a monthly payment toward your purchase. In the past this wasn't required and too many people came to the end of the 12 months and couldn't pay the purchase off and complained about all the interest they had to pay.