Lowes Reviews and Complaints
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Lowes review in Bronx, New York: Lowe's poorly installed my roof in 2005 & ran away
I contracted with Lowe's in 2005 to install my roof. They not only failed to properly install my roof but have to date failed to make any attempts to make me whole. As a result of their lack of oversight (they hired contractors without first checking their credentials) my home developed leaks that were never there before. I have incurred serious interior and exterior damage as a result of the work performed by the contractors they hired. Lowe's never once checked the quality of the work being performed while the roof was being installed. To make matters worse, the contractor they hired to install the roof in turn subcontracted the work to another unqualified installer.
Lowes review in Rochester, New York: Ripped off $99 install/to $700
I had 2 windows installed by lowes and what turned out to be $99 for each window installed was @$350 each window and didnt use as much material as charged For 2 windows and install it cost me $1500. Also the screen had a few holes and the contractor has to come back and repair/ change some things, it has been 2 wks and I have heard nothing from lowes or contractor. I reccomend not ever doing bussiness with LOWES! RIP-OFF I also had the install person check out window job and they told me I coulnt have got the $99 install because I didot have enough windows put in. It is right in my contract! Ripped off in Rochester
Lowes review in Atlanta, Georgia: Very rude in the paint department
I have went to lowes hardware in va for years and never had so much of a problem from one individual, as i did today. Hers how it started i had bought some paint "the best" as told by the employee, well as i had some problems with the coverage. i called and the lady was very rude to me as was her associate in the backgroud she was telling her "she didnt want to talk to me or she would holler at me" Well needless to say she was more less calling me a liar, so i called the store manager he then told me to bring the paint back, which i told him and he said he would talk to the associate, needless to say i will not return to the paint dept at lowes again, id rather get my pain some other place, more curtious ppl. youd think with a big sale they would be friendlier.
Lowes review in Augusta, Georgia: WHERE IS THE FLAG
If your Lowe's does not display our American Flag Outside, Ask them why. Lowe's customer support told me it was to respect the diversity of their customers. So in other words they respect illegals and others by dis-respecting America. If their shoppers are offended by the American Flag they do not need to be in America. If they refuse to learn the language they do not need to be in America. A tiny American flag sewn on some employees work smocks is not a show of support for the Nation that has enabled Lowe's to become a large company. Fly OUR flag outside or close your doors.
Lowes review in Bellevue, Washington: You can do it, they can't help.
What is going on with Lowes? Has the number of quality applicants dwindled down that far or are they just not paying enough to get quality people? Every time I seek help at Lowes I go away frustrated at best. Here is my most recent experience: just tonight. . . It is Saturday night and to finish a weekend project, I need a part for my pressure washer. I already know to steer away from seeking help at Lowes but specialty stores are closed and I am running out of time. So I breakdown and head to Lowes. The sales guy, Ralph, at the first Lowes store I go to tells me that his store doesn't carry the part but that the computer shows that a newer store--30 minutes away--has eight. They are near closing time but if I go now, I could make it. I really want to complete this project in the morning so I immediately bolted... ...without taking the time to get the exact Lowes SKU number. My mistake. My HUGE mistake. I drive 30 minutes and make it to store number 2 before they close. I prepare to bask in the warmth of successfully getting the part just in time. But my dreams come to a crashing halt. They didn't have the part. What is worse, they claim the part doesn't exist. They had never even heard of the part nor could they call anything up like it in the computer. What!?!? But then how did Ralph at the other store find it and describe it to me. Why was I told it was available? Only one solution, call back Ralph at store 1 to get the details. Right? Easy enough. I get store 2 to call store 1 back. Now store 1 claims they have never heard of the part. But what about Ralph? Did they speak with Ralph? No, they just tried looking for it. I kept asking the folks at store 2 to ask for Ralph but somehow they are just not getting it done. I try to be patient. Fifteen minutes go by like this and I can't take it anymore. I tell the folks at store 2 that if they are not going to ask for Ralph then I wanted to take the phone. Surely I thought that would get them to ask. Instead, they handed me the phone. I was a bit surprised but was happy to take over. I must admit I had this attitude like "let me show you how to cut to the quick." But I soon find out I am not going to show anybody anything! I was the one about to be "schooled." I immediately ask to speak with Ralph. The store 1 folks didn't even respond. They wanted to help in their own way. They asked me more about what I was seeking. I again ask to speak with Ralph. They simply were not listening. They tell me they can't find the part in the computer. I ask for Ralph--I wanted to say something like "read my lips." But they are not going to have me being the one dictating how my needs will be addressed. They call others over to help. I try to appeal to their logic explaining how finding Ralph would save all this manpower being applied to the problem. I plead to be transferred to Ralph. 30 minutes go by--no, I am not kidding!-- and no one will go look for Ralph. Everyone thinks they can come to the rescue, but all I want is to go back to the guy who found the exact part I needed in the computer. At about the 45 minute mark, some young kid at store 1 takes the phone and tells me he is having trouble finding the part. Like the others, I know he was just trying to help, but I came really close to losing it! I demand to speak with the department manager. Turns out the kid IS the department manager. Didn't see that one coming. Nevertheless, I didn't skip a beat and I then demand the STORE manager. Sorry, he's not here. Who is there running the store? That would be the acting store manager. I ask for that person. I get someone--sounding like she's in WAY too much of a hurry to help me. But I fought hard to get my request in: I want to speak with Ralph!!! Her response: Ralph was not working that night. I am stunned. And before I can think of what to do next, she routes me back to the department manager. If you are following this story, I am still in store 2 on the phone with store 1, 90 minutes have gone by and I am no further along than when I started. The amount of frustration is undescribeable. Before I can get my sense of direction back, employees from both stores decide to agree and conclude that no part like the one I was seeking has ever existed anywhere, as far as they knew, but especially not within Lowes. Period. And they had no explanation for Ralph, the mystery employee. I should have just cut my losses at that point, hung up, and walked away for good or just committed suicide. Either one would have been better than what did happen: me finding something to prolong my agony. In the process of getting off the phone I see a parts catalog at store 2. Just for grins I quickly turn to the pressure washer section. There, I see the EXACT part that I am looking for! What about this!?! >How come nobody came up with this? That is their special order parts and accessories. >Oh, so those are not technically a real Lowes item? No, they are Lowes items with a real Lowes SKU. >But these are not searchable in the computer? No, they should be. >Well, I guess it doesn't matter if they are never in stock. No, some stores may have some of these items as they can convert to regular stock items. >So is it possible some store in this area might have some? Maybe. But we can't tell because it is too late. Computers are down for maintenance. OMG, can you imagine how I felt? It is at times like these that you begin to understand how less stable people just go postal. More and more, this seems to be the norm rather than the exception at Lowes. Is this the way it always has been and I am just realizing it now? I have not had the greatest experiences at Home Depot but nothing to the depths of horrible service of Lowes. I think the new slogan for Lowes should be: Lowes. Always harder than it should be. Always. It must be catchy because I find myself remembering it now every time I am in Lowes.
Lowes sold inferior wood
I purchased wood for a privacy fence in 2006. I notice this year the fence has started to produce holes. I've tried to resolve problem for three months with Lowes and the contractor that sold the wood to Lowes, Georgia Pacific. Lowes store manager at Columbus, Ohio store has continually lies saying they were going to send a Georgia Pacific rep out. I have $600 in wood installed and has holes in the fence. Not so private now. I will never buy wood at Lowes again. Lowes says holes are from were a branch was cut off. Yeah right!
Lowes review in Newark, New Jersey: Lied, lied lied
we purchase a refrigerator at the mt. olive nj store and was told it would be delivered next day and someone would notify us by 9:00pm that evening. i had to call the store at 9:45 to confirm delivery and was told between 8:00 and 12:00 it would be there. of course that never happened and was told they tried to call(lie) and it would be there at 5:00pm. who is going to replace lost food. not them. never will i set foot in lowe's or even recomend that store. home depot winner.
Lowes review in Savage, Minnesota: India
I have just closed my Lowe's credit card. I closed my account because I am sick of this country (USA) sending are jobs over to India. I have made the decision to close all of my accounts that give our jobs to a different country. There are to many people in the United States that don't have jobs. I wonder why? The companies in the US are not considered about this country then I'm not ABOUT TO GIVE THEM MY BUSINESS!!!! I sick of dealing with people that you cant understand what there saying!!! Start giving these jobs to United States Citizens.
Lowes review in Los Angeles, California: Excess instalation charges
recently we purchased a microwave with exaust fan from lowes and was charged $109 for labor and instalation / the installer did a very nice job / the contract stated that any modification was extra such as wireing or removeing or cuting cabinents etc /i didnt have a problem with that / however we were charged $55 extra to (lay) a 1x3 inside the cabinet as the opening for the vent was to large and there was nothing to bolt to / also the vent pipe was replaced with a flex pipe / this was called modification / i would call it normal instalation / i did not expect this from lowes
Lowes review in Fairborn, Ohio: Rebate at Loes no good
After spending 1700.00 at Loes for a dishwasher and washer and dryer I was promised a 60.00 rebate The rebate arrived in the mail after a few weeks in the form of a Visa debit card from Metal bank... Try to activate the plastic card was an extreme example of frustation that took two hours on the phone and internet with no sucess. I took the card to the store and the customer service desk was not much help. I left the card on the desk and will not be their customer any more, I hope nobody else has this rip off experience..
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