Lowes Reviews and Complaints
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Lowes review in Rock Hill, South Carolina: Just totally upset !!!!!!!!!!!!!!!!!
not too long ago I purchased a refrigerator from the lowes in rock hill, sc, and when they FINALLY delivered it, (in which they werer days late from the delivery day they promised us) when they came to my home brought it in, unpackaged it, and they were moving it, they ripped up my floor in my kitchen, and whoops is all they could say, called the store and told them I would be out there to pick up a kit to fix it. what the heck, they should have been more careful, and expecting me to come out there and pick up some kit, that was wrong, I did it, but now I am a ex-customer of any lowes, especially rock hill.
Lowes review in Atlanta, Georgia: Store manager in Gulfport talks down to customer in public
The store manager in Gulfport, MS (Mike) in July of 2008, was upset because another manager gave my wife a discount on a BBQ grill and Washer/Dryer combo. He cornered my wife on the sales floor and talked rude to her in front of other employees and customers. He was saying,"don't you think you've gotten enough discounts from our store? whenever you need help ask for me, noone else!! I'm the only one you're allowed to talk to. You can forget ever getting any discounts... cause the answer is always going to be no !!!!" My wife and I are business owners and spend a conciderable amount of our money at lowes. This is the first time we've experienced such bad customer relations like this at Lowes I think that Lowes Corporate offices should send a representative down.....to fire this man....now. He has no business being in his position if he can't talk to customers properly with respect.
Lowes Sales Representative
No good wood for fencing from Lowes
I had a contractor order fencing for a privacy fence from a Lowe's Store in Columbus Ohio. The fence was put up when the wood was purchased in Aug. 2006. The boards now have holes in the fence. I've called and tried to resolved this issue since June 7, 2008. The sent a person out and said the holes were created from the branches that was cut out of the wood. They tell me the inferior wood came from Georgia Pacific. They promised to send a Georgia Pacific rep out and that has not been done. I took pictures up to the store and talked to a Lowe's manager and still no resolve.
Lowes review in Hardaway, Alabama: Made my home improvement a waiting nitemare
Took my money for istallation charges,never showed up,.I begged for my money back...Put my special orders on shelfs twice and then told me they never came in,only for me to go to store and find them...product they carry but no installers..and best of all the extra money you get back at check out...I've come to realize I am a one women person in that store..employees say they don't have it so they can go on thier way....thats life,you gotta love it or go crazy....I personally love it,live it,then will die,only to leave behind for someone eles to deal with....
Lowes is charging for water bottes $13.99,if you return a bottle it is $6.99.I got rid of my water cooler and brought my empty bottles back and was told that they are worth nothing.They said it is not a deposit but a promotion.I paid $7.00 for those bottles and I...
Lowes review in New York, New York: Lowe's 2nd Avenue Store Brooklyn, NY
For some reason, it is next to impossible to get anyone to answer the phone at this Lowe's location in Brooklyn. I wanted to order an expensive appliance from them and just called to see if it was in stock. For several days, I couldn't get anyone to answer the phone in the appliance department or the managers office. I'm glad I took my business elsewhere because God forbide I ordered it and needed to call someone there for a problem. This location is sorely lacking in customer service - try another or better yet, Home Depot or PC Richard.
Lowes review in Alexandria, Louisiana: Incompetence
incompetence... Geezz I dont think Ive ever witnessed the absolute ignorance of Lowes employees. Train these people already! I have a number of experiences with these idiots and have finally come to the point of saying no more. From the person who attempts to help you on any aisle, to the customer service center. Just go somewhere else to submit your hard earned dollar..... or wait... and wait... and wait for either an answer to a question or, God forbid, you buy an appliance of some sort and want it loaded or....delivered, or just simply the right one brought from the back. Save yourselves alotta trouble and just buy somewhere else.......
Incompetence of Lowes Staten Island store service
This has been the latest bad experience with Lowe's Staten Island Store. I went to buy air conditioners to this store. The Lowe's store personnel named Derek was sent by customer service to answer a few of my questions about my requirement before buying the product. But to my utter surprise and angst this person Derek was so rude that he did not answer any of the questions. He kept on murmuring something, which I could not understand, and behaved as if he was in some other world. So, I left without purchasing the product. It is surprising that customer service is the means by which the companies can distinguish themselves; I can go to Costco, Walmart or Sears and can get the same product. I will think twice, and will probably go to Lowe as a LAST OPTION.
Lowes review in Boston, Massachusetts: Everyone please read this its unbelievable!
i recently purchased a stove at lowes and they told me it would take about three weeks for delivery because it was a special order so i agreed.three weeks went by and the stove came in they called me the night before and told me it would be delivered the next day so i took a day off of work.the next day i received a call from them and they said the stove was damaged and they could not send it out. i was mad at the fact that i was missing a day off of work as well as not being able to get the stove therefore making the apartment not rentable still. so they said if i waited two more weeks they would send out a new one. so i did. two weeks went by and i again received a call saying my new stove had come in and was scedualed for delivery the next day.so again i took another day off.sure enough i got that call the next morning telling me that the new stove again could not be deliverd because this stove also was damaged.i was furious..lowes continued to calm me down be promising me a better stove worth more money for the price i originally paid for the previous one.it would take a week.i stupidly agreed.same story the night before i get a call and they tell me the new model is in and scedualed for delivery the next day.the next morning something so unbelievable happened they called me and told me that this once again "the new stove"was damaged also..can you believe this three stoves three attempts three day off of work and still no stove.i lost three days of pay also a full month and a half of rent..i cant pay my mortage as it is now i have to go another month without rent money,which is 1400.00 a month.because of lowes i lost around 2000.00 dollars and i still dont have a stove..what king of home improvement store is this.they are gonna make me lose my house because i can't afford my mortage this month.they really suck! very very pissed off x-customer
ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!
I am a former employee of the Lowes in Rock Hill, and have been gone for a while, off to bigger and better things, so I feel now I can say what I felt about working at that store. I always felt used, and abused, which others have been too, and got no recognition for anything I ever did, but sure got stomped on for mistakes. I feel that is the worse lowes to work for. There is one rebutation that this lowes has, and it is, if you want to return anything, take it back to the rock hill lowes. People would come from North Carolina ( knowing good and well there are lowes between here and there) just to return merchandise, because management would approve to take it back, ( I know from first hand experience). I still hear that people are unhappy working there. I am glad I made the right choice to leave.
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