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Lowes review in Rock Hill, South Carolina: Just totally upset !!!!!!!!!!!!!!!!!

not too long ago I purchased a refrigerator from the lowes in rock hill, sc, and when they FINALLY delivered it, (in which they werer days late from the delivery day they promised us) when they came to my home brought it in, unpackaged it, and they were moving it, they ripped up my floor in my kitchen, and whoops is all they could say, called the store and told them I would be out there to pick up a kit to fix it. what the heck, they should have been more careful, and expecting me to come out there and pick up some kit, that was wrong, I did it, but now I am a ex-customer of any lowes, especially rock hill.
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2 comments
Anonymous
#25007

Well, down south where y'all are at, tearin' up that there flo' is dun cunsidered home impovement, Ah do declare!!

Anonymous
#24975

www.lowes-lawsuits.com

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#129283 Review #129283 is a subjective opinion of poster.

Lowes review in Atlanta, Georgia: Store manager in Gulfport talks down to customer in public

The store manager in Gulfport, MS (Mike) in July of 2008, was upset because another manager gave my wife a discount on a BBQ grill and Washer/Dryer combo. He cornered my wife on the sales floor and talked rude to her in front of other employees and customers. He was saying,"don't you think you've gotten enough discounts from our store? whenever you need help ask for me, noone else!! I'm the only one you're allowed to talk to. You can forget ever getting any discounts... cause the answer is always going to be no !!!!" My wife and I are business owners and spend a conciderable amount of our money at lowes. This is the first time we've experienced such bad customer relations like this at Lowes I think that Lowes Corporate offices should send a representative down.....to fire this man....now. He has no business being in his position if he can't talk to customers properly with respect.
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3 comments
Anonymous
#25578

Kudos to the manager!!! I know as a Lowes man myself I get SICK and TIRED of all these whining, "Its all about me" and "don't you know how much I spend here" *** customers!

We don't make a dime off of these thieves, (and yes, they are ALL THIEVES) by having their hissy fit in front of us DEMANDING discounts. The prices are fair to all, irregardless of how much you spend, and if we allow the prices to mean nothing, then they will mean nothing, it will be like a middle eastern bazaar in the stores.

Anonymous
#24719

What is your wife too young to write a complaint for herself if she was the one mistreated.

Anonymous
#24677

www.lowes-lawsuits.com

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Review
#129152 Review #129152 is a subjective opinion of poster.
Service
Lowes Sales Representative

No good wood for fencing from Lowes

I had a contractor order fencing for a privacy fence from a Lowe's Store in Columbus Ohio. The fence was put up when the wood was purchased in Aug. 2006. The boards now have holes in the fence. I've called and tried to resolved this issue since June 7, 2008. The sent a person out and said the holes were created from the branches that was cut out of the wood. They tell me the inferior wood came from Georgia Pacific. They promised to send a Georgia Pacific rep out and that has not been done. I took pictures up to the store and talked to a Lowe's manager and still no resolve.
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Review
#129114 Review #129114 is a subjective opinion of poster.
Loss
$612

Lowes review in Hardaway, Alabama: Made my home improvement a waiting nitemare

Took my money for istallation charges,never showed up,.I begged for my money back...Put my special orders on shelfs twice and then told me they never came in,only for me to go to store and find them...product they carry but no installers..and best of all the extra money you get back at check out...I've come to realize I am a one women person in that store..employees say they don't have it so they can go on thier way....thats life,you gotta love it or go crazy....I personally love it,live it,then will die,only to leave behind for someone eles to deal with....
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2 comments
Anonymous
#25431

YIKES!!!! Sad, but these types of folks seem to like to hang out @ retail stores. At least in Wal-Mart they blend in easier with the associates.

Anonymous
#25427

www.lowes-lawsuits.com

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#129090 Review #129090 is a subjective opinion of poster.
Lowes is charging for water bottes $13.99,if you return a bottle it is $6.99.I got rid of my water cooler and brought my empty bottles back and was told that they are worth nothing.They said it is not a deposit but a promotion.I paid $7.00 for those bottles and I...
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42 comments
Secilia
#1764772

When they first started they were deposits and mid stream thy changed how they called it. so anyone that purchased a couple years ago they treated it as a deposit.

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#128853 Review #128853 is a subjective opinion of poster.

Lowes review in New York, New York: Lowe's 2nd Avenue Store Brooklyn, NY

For some reason, it is next to impossible to get anyone to answer the phone at this Lowe's location in Brooklyn. I wanted to order an expensive appliance from them and just called to see if it was in stock. For several days, I couldn't get anyone to answer the phone in the appliance department or the managers office. I'm glad I took my business elsewhere because God forbide I ordered it and needed to call someone there for a problem. This location is sorely lacking in customer service - try another or better yet, Home Depot or PC Richard.
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2 comments
Anonymous
#26378

i wouldn't even call it 'customer service' because the service part doesn't exist. not only was it impossible to get a person on the phone, but even closer to impossible to get a manager to help you with ANYTHING.

i ordered an AC to be delivered, they forgot to call me to make an appointment so i called them. they assured me product was in stock. they call the night before to let me know the time window it should arrive. i stay home from work with the intention of going in late so someone would be home for it to be delivered only to get a call at noon (the delivery window was 9-1) telling me they were out of stock of the AC i ordered.

no apologies, no excuses, nothing. trying to fix the problem? forget it.

they could care less. terrible terrible communication and very poorly handled.

Anonymous
#24908

www.lowes-lawsuits.com

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#128659 Review #128659 is a subjective opinion of poster.

Lowes review in Alexandria, Louisiana: Incompetence

incompetence... Geezz I dont think Ive ever witnessed the absolute ignorance of Lowes employees. Train these people already! I have a number of experiences with these idiots and have finally come to the point of saying no more. From the person who attempts to help you on any aisle, to the customer service center. Just go somewhere else to submit your hard earned dollar..... or wait... and wait... and wait for either an answer to a question or, God forbid, you buy an appliance of some sort and want it loaded or....delivered, or just simply the right one brought from the back. Save yourselves alotta trouble and just buy somewhere else.......
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6 comments
Anonymous
#261801

I don't know which to do :cry or :grin at these comments. True on the training, but more true on the customers.

All 3 places I have worked retail its the same thing. The consumers think we are *** cause we work retail, not true.

A lot of us are smarter then you that is why you come to us with your questions.

I hate to say it...I love my job and I love what I do. Rude customers and all :)

Anonymous
#143816

As a previous lowes employee I can tell you that you are right on one point...they need better training...from the top to the bottom of the ladder. But, in defense of lowes employees, please remember what they have to put up with...substandard management, misguided and miscalculated schedules (mgmt not scheduling adequate people to cover departments which means another employee from another department has to cover that empty department and may not be trained to ex: cut blinds, cut glass, cut wood, special order, drive forklift, etc.) Not even the Manager of the store knows all the procedures of all the departments.

Also, please understand that 90% of the time they are approached by equally *** customers with questions such as; "do you work here" (no, I bought the red vest at Walmart); "how much would it cost to fence my backyard, just a ballpart figure" (hmmm, let me get my crystal ball and see how big your yard is); "will this curtain look good in my kitchen" (uhhh, duh); "do you know where the...ah, I can't think of the name, its square with hole in top and I think I bought one here, or maybe Home Depot 5 years ago and I want to use it for..." (Well, lets just spend the day walking through the store to see if we can find it going on that description!). Or, the customer who asks you for something specific, you find it, you know it is the right one and they tell you..."no, that's not it", only to see them at the register buying the exact one you showed them. Classic is the customer that fabricates an item that they need and insists that Lowes has it, And then Lowes employees are humiliated by customers who remark about Lowes employees intelligence with comments such as "well, of course you wouldn't know, you work at Lowes"....OR, how bout the customers that don't know that light on register means its open, light off means not open. OR, the customer that knows you, sees you in the store shopping on your day off and asks you to find something, cut something, check a price, etc.

OR the customer that walks up to you while you are engaged on the phone with another customer and starts talking. OR, the customer that yells down an aisle, "hey, hey you, i need some help"....oh, I could write a book on how rude customers are and if I was a "betting man" *** customers would beat out *** employees...

Anonymous
#34090

Hey, Lauren! Something tells me that you're single! (Good hunch, eh?) and are just angry at the world....just go buy a box of chocolates, turn on "Desperate Housewives", and it'll be OK, and work on the attitude, or you'll grow old alone!

Anonymous
#28513

:( I agree!! They are incompentent idiots and I had the pleasure of telling them so to their face!

They made my remodeling project a total nightmare!!

I can't even began to state what *** they put me through and all they could do was blame others (installers, sales man, etc)

Stay away from Lowes!! :(

Anonymous
#24941

Hey, ***! Come into MY LOWES sometime and call me an *** to my face sometime, instead of being REAL BRAVE and doing it in a forum like this, and while you're at it, bring along your ***** buddies retailer2 and Lowes Knows, because you'll need'em! But wait...Lowes knows will go down like a baby and scream his little www.lowes-lawsuits.com babble, so he won't be of much help.

Anonymous
#24906

www.lowes-lawsuits.com

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Review
#128416 Review #128416 is a subjective opinion of poster.

Incompetence of Lowes Staten Island store service

This has been the latest bad experience with Lowe's Staten Island Store. I went to buy air conditioners to this store. The Lowe's store personnel named Derek was sent by customer service to answer a few of my questions about my requirement before buying the product. But to my utter surprise and angst this person Derek was so rude that he did not answer any of the questions. He kept on murmuring something, which I could not understand, and behaved as if he was in some other world. So, I left without purchasing the product. It is surprising that customer service is the means by which the companies can distinguish themselves; I can go to Costco, Walmart or Sears and can get the same product. I will think twice, and will probably go to Lowe as a LAST OPTION.
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3 comments
Anonymous
#75571

Derek...

I know exactly who that is. I got no help from him either. He isn't new, just ***

Anonymous
#30478

Hi! I am LOWES KNOWS and I am *** ***.

You probably work for the *** Home Depot you little ***! First off, Derek could be new.

Second, Lowe's doesn't need your snooty *** as a customer, they have plenty more. So shut the *** up!

Anonymous
#24907

www.lowes-lawsuits.com

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#128172 Review #128172 is a subjective opinion of poster.

Lowes review in Boston, Massachusetts: Everyone please read this its unbelievable!

i recently purchased a stove at lowes and they told me it would take about three weeks for delivery because it was a special order so i agreed.three weeks went by and the stove came in they called me the night before and told me it would be delivered the next day so i took a day off of work.the next day i received a call from them and they said the stove was damaged and they could not send it out. i was mad at the fact that i was missing a day off of work as well as not being able to get the stove therefore making the apartment not rentable still. so they said if i waited two more weeks they would send out a new one. so i did. two weeks went by and i again received a call saying my new stove had come in and was scedualed for delivery the next day.so again i took another day off.sure enough i got that call the next morning telling me that the new stove again could not be deliverd because this stove also was damaged.i was furious..lowes continued to calm me down be promising me a better stove worth more money for the price i originally paid for the previous one.it would take a week.i stupidly agreed.same story the night before i get a call and they tell me the new model is in and scedualed for delivery the next day.the next morning something so unbelievable happened they called me and told me that this once again "the new stove"was damaged also..can you believe this three stoves three attempts three day off of work and still no stove.i lost three days of pay also a full month and a half of rent..i cant pay my mortage as it is now i have to go another month without rent money,which is 1400.00 a month.because of lowes i lost around 2000.00 dollars and i still dont have a stove..what king of home improvement store is this.they are gonna make me lose my house because i can't afford my mortage this month.they really suck! very very pissed off x-customer
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11 comments
Anonymous
#113430

gary from smithfield - blame walmart, blame lowe's - it is your own *** fault for wanting to get everything for nothing. You get what you pay for -- if black and decker was a problem, why go and purchase another one.

Purchase a better brand.

Even home depot sells items that are better than their "brand" names. what a copout.

Anonymous
#113426

why not purchase in stock merchandise - it is a rental ??? Poor poor shoopy - dont know what lowes you shop - or work at since you mention "internally".

Nothing shady or dishonest about them calling to inform customer that product was received damaged - stop being a passavist and stand up for yourself.

You agreed to wait for new sos merchandise. If time were such an issue - you should have persued another venue.

Anonymous
#35730

My advice ~ don't shop at Lowe's, they suck miserably, you wouldn't believe some of the *** that goes on internally, if people only knew what they do to their own employees, it's not pretty.

Anonymous
#30564

Maybe, after the second time, you would have a)picked an in-stock stove, b)not taken the day off before they checked for damage or c)gone elsewhere. The loss of your money is your own fault

Anonymous
#30469

I agree with S, they at least told you that it was damaged. And why are you special ordering a stove for a rental property? Take stock items ***!

Anonymous
#26648

Last time I checked the product arriving at the store damaged wasn't the stores fault. Pretty sure it's either the manufacturer's fault or the deliverer's fault.

They checked it for you before they brought you a damaged product, and even though it wasn't their fault continued to give you a better deal and tried to accommodate you. You should be thanking them for that.

Anonymous
#25290

you should have ask them the 2nd time if they checked to see if it was damaged instead of taking another day off work. No matter where you work things happen stuff does get damaged.

Just like your rent( why are you replacing the stove )did it get damaged by other people. It is partly you fault...

Anonymous
#24671

www.lowes-lawsuits.com

Anonymous
#23153

Lowes has become the Wal-Mart of the home repair merchandisers... Everything you buy from them has to be returned because it doesn't work OR under performs.

I bought an electric edger from them made by black and decker, and used it once and the "rechargable" battery didn't recharge so I took it back and got another more expensive black and decker. Used it once and could have cut the grass better with my sissors..

Took it back and went to home depot and bought a "homelite" brand got better edger cheaper with more attachments and paid 15.00 less for it.. :grin So guess where I shop now...

Anonymous
#23143

Wish to know what your talking about of lowes that is so important that we need to know let us know

Anonymous
#23132

I never liked lowes :( :(

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Review
#128109 Review #128109 is a subjective opinion of poster.
Loss
$2000

ROCK HILL LOWES !!!!!!!!!!!!!!!!!!!!!!!!

I am a former employee of the Lowes in Rock Hill, and have been gone for a while, off to bigger and better things, so I feel now I can say what I felt about working at that store. I always felt used, and abused, which others have been too, and got no recognition for anything I ever did, but sure got stomped on for mistakes. I feel that is the worse lowes to work for. There is one rebutation that this lowes has, and it is, if you want to return anything, take it back to the rock hill lowes. People would come from North Carolina ( knowing good and well there are lowes between here and there) just to return merchandise, because management would approve to take it back, ( I know from first hand experience). I still hear that people are unhappy working there. I am glad I made the right choice to leave.
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#128000 Review #128000 is a subjective opinion of poster.