Lowes Reviews and Complaints
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Lied to me | Lowes review from Olive Branch, Mississippi
my wife and I purchased a house and needed new appliances. We had gone to Lowes and picked out a fridge, microwave, and stove- all matching in stainless steel on the Monday before the house closing, that was on Friday. I asked the salesman if I could pay for the items and leave them there for pickup on Friday, after closing. I was told that I would have to take them with if I paid for them, but he promised me that when I came back on Friday, I could buy them then, and he would have all three waiting for me. I told him that the house I was buying didn't have any appliances, and, with my luck, they would be sold out when I returned to pick them up. He stated " we have a surplus of all three in stock, I assure you they will be here". Friday after the closing, I went back to Lowes and found they had the microwave and stove, but were sold out of the matching fridge.I gave the salesman working then, the card of the other salesman who made me the promise, and asked him to check in back. He returned and told me that they were out, but would call the store manager and asked of they would give me a discount on the damaged floor model fridge. I then stood by the counter as he called the manager and asked about the discount. I could hear the manager tell him to give a $100 discount on the $1200 fridge. The salesman hung up and advised the manager approved a $25 discount. As pissed as I was, I needed the fridge. They then loaded the fridge onto a service cart and scratched the stainess steel front, telling me to buy polish, and buff it out. I ended up going off, yelling, in front of the store. I'm sure my brother-in-law, who was there to help pick up the items, was probably counting his money to see if he had enough to post my bond. The manager then came to the front of the store and asked me what the problem was. When I told him the whole story, he did give me a more expensive fridge at the same price as the one I had picked out- it didn't match the microwave and stove exactly, but was close, and I was thankful. 1 year later, I needed to replace my dryer and wash machine. After checking with the Sears and Menards in my town, and being unable to find a electric dryer on sale, I went back to Lowes after being talked into it by my father. I picked out a washer and dryer and took them home. After bring them into the basement, I found the dryer was not working and returned it. I had picked out a different brand that was about $30 more, and was told to go to the service desk for a refund on my debit card for the first dryer and then pay for the second one. I did, and then loaded the new dryer into my dad's pickup and started to pull out of the parking space when I saw two Lowes employee's running after me. Thinking I forgot something I stopped and got out of the truck. They then told me that they called the police, and that I hadn't paid for the dryer. I then showed them my refunded receipt along with the new receipt. I said they were sorry and would call the police back. Based on my experience with Lowes, I stopped at the DeKalb Police station on my way home and made sure. I would like to thing of my Lowe's experience as bad luck, but I refuse to buy anything there ever again.
Lowe's Kitchen Cabinets | Lowes review from Stone Mountain, Georgia
In November I took in two sets of Cad originated drawings for kitchen cabinets to acquire an estimate. The 'design specialists' showed us the door design and colors available. The design 'specialist' stated a specific manufacturer would be the cabinet supplier We then finalized the selections and and asked them to come to our home and measure the installation so as there would be no error. The design 'specialist'and install manager came out and measured. The installation was to be finalized prior to 12/31/2008. As of this writing 2/5/2009 the installation is not complete. The design 'specialist' and measuring totally "screwed up" and this has required our total costs to increase. NEVER AGAIN!
Heading of this category is offensive to me | Lowes review from Marrero, Louisiana
could the company not find another word or words for customer compliants. Vocabulary should not be so limited and to have to resort to using the slang that i would not use nor allow my childrent ouse. I am dissapointed in Lowe's. I was not aware this slang was used until I happened on the sight. I was etremly surprised and disappointed with Lowe's and I will have to think about my continuing shopping at Low's. this l00 word stuff is also insane as a person need not use many words to make a point. You ever came up the the slang word as well as the l00 word limit should rethink both.
Lowes Customer Service Stinks...
We bought a tool box from Lowes 3 wks prior 2 xmas & was told by a lowe's associate that if in the next couple of wks the price went down, we could come back and recieve the discount in the form of a refund. It went on sale, I went back for the refund, the returns clerk refunded the entire amount back to my card and then tried to make me pay for the tool box again at the so called disc. price which was actually higher than what we orginally bought it for. Well the refunded transaction didnt take place immediately as this was a Sunday and of course my card was declining as it was close to xmas and I just didnt have a spare 600 floating in my acct. They told me I had to bring the tool box back or pay for it somehow. We already had the box 3 wks! I just wanted the 10% discount refunded to me. It was awful, we ended up writing a check that bounced because Lowes put it thru before the refund transaction posted.
Discounts | Lowes review from Woodbridge, Connecticut
Hello everyone. Basically any customer can return anything at will. The Lowe's Computers at the Lowe's stores flash on their screens NO HASTLE RETURNS. If the manager refuses to take back the return then ask for the corp number and call and state You have personally seen the no hustle return policy flash on the Lowe's computers. Remember the Wallingford Lowe's is called the return store for a reason. They take everything back and ask to speak to Jim previs if they will not take back your return. This store takes back all special orders even months later or will do disconts weeks and months later if you are not satisfied with you product, just keep comming back with a new complaint and they will continue to give more disocunts.
Lowes Cancels my credit card
You know after a number of years of buying at Lowes that ended over Christmas when they cut my card. They said for two late summer payments, I say it is because I continually paid my card and only a 48 dollar balance. I have always paid my card and never missed a payment, late yes, twice. After Thousands they cut my credit, despite a 100% credit rating from the credit service they say did me in. They have lost my business and everyone I can tell. Home Depot here I come, and nevr again to lowes for anything. This is not way to treat customers, especially good ones. Then they have the gall to say, We appreciate your businees. How patronizing can they be. What a Joke.
Lowes Credit Card
Lowe's Refuses to Honor Extended Warranty! | Lowes review from Poway, California
Another "Do Not Use Lowe's Extended Warranty Plan" complaint because Lowe' refuses to honor it. I have been trying to have my Samsung front load washer repaired since last JULY. La Mesa, CA Appliance has been to my house numerous times and cannot repair it. La Mesa Appliance told me more than once to "bolt the washer to the floor", which voids the warranty. I am still in the process of getting this resolved. Lowe's must not pay fair market appliance repair because their vendors (La Mesa Appliance) treat the customers/consumers horribly. I am just beginning my process of the paper trail. I will be contacting the BBB, Lowe's Corp. Office, etc.
Service at the checkout | Lowes review from Findlay, Ohio
I read the letter from the fella in Colorado concerning the "long lines" at the checkout. Is this the only place he shops? ( Considering the times we're in) help is shorthanded everywhere. there is always one person who isn't happy about the way things are run. i work at one of these store in another state.. our policy is to get people checked out as quick as we can. there are employees who b/c of policy cannot run the register. don't know the story concerning this particular store but don't judge all stores by yours...
Want credit card from lowes in florida.i;m canadian
I applied for a credit card at Lowes in MELLBOURNE florida AT THERE STORE ON 192,,on jan 6 -2009,but was refuse because of my canadian social insurance number,they said they couldnt get it in the computor . I dont understand since I had no problem getting one from Home Depot ,6 months ago here in melbourne florida .what is the problem with there COMPUTOR SYSTOM ,that they cant process my application.they are loosing a good customer ?????????????? Hope you can find the answer for me .THANK YOU, HOPE YOU CAN HELP ME WITH THIS. Sincerely , FROM FLORIDA Anna Lee
Continually wait far too long at checkout!! | Lowes review from Colorado Springs, Colorado
I shop at the Lowe's store on Powers Blvd. in Colorado Springs, Colorado. Almost every time I shop I have to wait far too long at the checkout. At times there are employees huddled in small groups laughing and goofing off while the customers stand and wait. I know there are "self check out lanes", which I choose not to use. I'm at the point of finding somewhere else to shop if I have to put up with this much longer. I would think that your managers could see this and correct it. Thanks - John Kimmel 3850 Happy Jack Dr. Colorado Springs, CO 80922
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