Lowes Reviews and Complaints
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Lowes in Adrian, Michigan - I was sold inferior deck stain.
I purchased Olympic Deck Stain and it peeled up in 6 months. I contacted the company that produced the stain and luckly I had my receipt. I had to send a copy to them to prove when I purchased the stain. I was refunded the money, but not until I signed a paper that I would not file suit agansit Olympic or Lowe's. The stain cost less than the product to strip off the stain. I had gunk all over my yard and flowers by the time I got it removed. Do not by Olympic products! I won't
Lowes in Albany, New York - Lowe's should hire cleaning people
iI'm A costumer at Lowe's and I really don't like how this store treat they own employees as servents.They showld have they own cleaning department they shouldn't have employees cleaning the store.Especially the bathrooms that is very sad how this company with a lot money and they use thths people like this that as low the can get.Also they let other employees threat bad the others cashiers like they are nothing with no respect.Most the time I don't have help and see managers walking by and the are in the phone and no ask if I need help.Lowe's talk thing about other store but don't really look them self first.
Lowes in Erie, Pennsylvania - Paint can lid not put back on tightly
I had a quart of paint mixed at Lowe's. Checked out they put it in a plastic bag. I got out of my car at home, grabbed the bag walked into my garage. The bag ripped. The can fell out.. you guessed it.. lid not secure paint went everywhere. I had black jeans on. They are now splattered in paint. I went thru 2 rolls of paper towels cleaning up the excess paint. I went in and called the store where I purchased the paint. Asked for the manager, explained what had happened and his reply to me was "What do you want me to do about it?" I was amazed at his lack of concern. Not I am sorry Maam I will gladly replace your paint. I am going to the store today with empty paint can in hand and sure hope that I experience better customer service than I had on the phone.
Lowes in Germantown, Maryland - Bad Customer Service On Repairs and Warranty Issues
After three visits two my home from two repair companies, my 2/1/2 years old Frigidaire washer is still not in working conditon. After several calls to Lowes warranty service, they suggested a buy out (this is not approved). The buy out involves buying back my present washer and giving me a gift card to use at Lowes to buy a replacement. Problem with that is a) they only give me back what I originally paid two years ago for my washer b) the 4 year warranty (with an additional 6 years parts warranty) that I paid for for the washer and dryer is voided with over a year to run (bear in mind that for 6 months I haven't had the use of the washer while the warranty was still in effect, c) they will not buy back the pedestal that I purchased for this particular model and d) why would I want to buy another item from them! If I buy a new washer from them, I need to purchase a new warranty at additional cost plus pay the additional for the price of the washer at todays higher price. I told them that, if they would not give me replacement value and would also cancel my currenty warranty if I accepted the buyout, I want the washer to be repaired or simply replaced. I am currently waiting for the repair company to call me with the date of when the other parts will be in. During this six month period I have been forced to spend over $300 at the laundromat. I would never expect that a $800 plus washing machine would break down after 2 years (the motor, the motorboard, the speed plate which drives the motor are all broken). I will never do business with Lowes again and I would strongly caution any buyer against Frigidaire products and purchasing one of Lowes warranties for any of their products. P.S. When I bought the washer dryer, there were delays in delivery and they dropped the first washer thatwas deliverd down the stairway of my home and asked me too just accept it in its damaged state and they would give me afifty dollar discount! .
Lowes Scams Customers on Rebates
Promised an in-store rebate to have a dishwasher delivered, Lowes in Oaks, PA, will not honor the $75.00 rebate because we also had the dishwasher installed. They claim that it was not delivered, it was installed, a seperate and additional charge (which we also paid). The sales manager told me the dishwasher met rebate qualifications and the rebate form was printed out at the register. When we stopped payment on the check, the bank clerk remarked, "They won't give you the gift card will they?" We asked if this happens often and they stated that they can not say.
Lowes Gift Card
Lowes in Chicago, Illinois - Missing Installer
I have lived a nightmare. It all started when my original contractor made a mistake with my shower stall. He installed the shower base and last, he "tried" to install the shower doors, they were too big. I lost $400 (could not return the stall, as the base was already installed) so I proceeded to order custom made doors at Lowes (cost $850). Lowes told me I should get them in 2 weeks, never happened. When they finally called me after numerous follow up calls, and 21 days later, it took 7 days to schedule with the installer. When the installer arrived with the doors, he discovered the hardware was missing, so he left. I was furious, I called Lowes which they sent someone to hand deliver the missing hardware but the installer was long gone. When I called the installer myself, he told me he could not come back until the following week....???? the doors are in the bathroom along with the hardware, yet the installer proceeded to put me at the bottom of his list. After begging him to do sooner, he agreed to come back in 2 days. Never happened. Never returned my calls, has not returned Lowes managers calls....now Lowes tells me they will do the best they can with another installer, but can't guarantee me the exact day. I'm at their mercy. I called their 1-800 number to complain and guess what? They transferred me back to the store. This shower stall has costs me over $1000, and over a month later, I still don't have any doors.....I am sick to my stomach with this as I have out of town visitors coming in 2 days, I will never shop at Lowes again or recommend to anyone. If they promise you anything, please ask them to put it in writing and sign it.
Lowes in Richmond, Kentucky - Extended warranty on troy built products.
I purchased a troy built tiller in october 2007. I PAID 79.97 for an extended warranty which was told to me all parts were under waranty except normal wear and tear items such as oil filter plugs tires. The tine broke and I had to pay 75.31 for the repair. I think it wrong that an employee tells you the item is under warranty then you have to pay for it after purchasing an extended warranty.wHEN i SPOKE TO Kim Lowe she was very rude with me while I was asking questions.The extended warranty was explained to me different than what I paid for. My support for Lowes has been damaged badly. Thank You for your effort in solving this matter. Michael Turner.
Lowes in Washington, District Of Columbia - Cashier was beyond rude
4-20-08 i made a purchase at lowes. the cashier did not bag instead left my roomate to do it. also he sat a rake i purchased behind him causing us to leave it behind. we had to return again to get it. i shop there often but this person made me think about not returning to shop there. i am a credit card holder with lowes. i have never before been treated so badly at your store. i hope never again or i will never shop there again. and will also advise my friends and family. ticket info 0340 terminal:62 4-20-08 13:20:48 sales #s0340jm1 1075188 store located at 5405 wadsworth bypass arvada co also on ticket invoice #62515
Lowes in Eugene, Oregon - Service Protection Minus at Lowe's
I'm going to post what I wrote to them in my third email, followed by their only response. Sorry if it seems like a mad-lib, I just wanted to remove extraneous personal information: ************* Hi, this is the third note in three days I've sent on this subject. The first was sent yesterday from https://www.lowes.com/lowes/lkn?action=custSvcOrderIssue&topic=customerService, and the second was from that and email@example.com, but I have not had a response yet. Whether or not this gets through is an open question, but at this point I'm not really hopeful. Three days ago, the belt on my washing machine went out. I remembered that I had a similar problem some time ago, and that the Service Protection Plus I purchased with my Maytag washing machine covered the problem. Unfortunately, when I contacted the store I purchased it from [store location] Lowe's, they could not find any record of it. When I purchased the plan, one of the selling points was the fact that Lowe's could look up my account on the computer at any store, and I would receive service as long as the plan continued, yet this time I was informed they would need a receipt and a date of purchase in order to look it up. I am rather taken aback by that. When I worked in retail -- well before my purchase of a washing machine at Lowe's -- we could pull up anyone's order information from their name, address, phone number, or a scanned receipt, and we could reprint said receipt any time a customer asked for it. While my name isn't completely unique in the United States, my guess is there are relatively few [name]'s who purchased a Maytag Atlantis washing machine, model XXXXXXXX, S/N XXXXXXXXX, from the [location] Lowe's and who had service one time previously from [name of repair service], also in [location]. To be honest, I rarely get extended warranties (a term I know retailers hate), but my father thought it was an excellent idea, so I purchased it rather than argue with him. If Lowe's can't even pull up when the "Exclusive Service Protection Plus" was purchased, I can't imagine I'll have much use for it in the future, since I've already wasted several hours trying to get this resolved. If it's out of warranty, fine, at least I have a definitive answer, and I can look into getting it repaired or replaced, but if I can't even be given a definitive answer, it makes it impossible for me to resolve the issue without a great deal of annoyance. I of course apologize to the person on the receiving end of this email, since they had nothing to do with the problem. I just thought I should bring the issue to (hopefully) someone who can look up the account and tell me if my purchase is still covered, or if I needed an alternate method of fixing the issue. ******* Their response? "Thank you for contacting Lowe's Customer Care. I apologize for the frustration but in order for us to request a receipt we will need the date of purchase. If you know how the washing machine was purchased we would recommend contacting the credit card company or bank to get this information." Here's the last note I sent, before I hit the internet for more information: ********** My frustration must be only a tiny percentage of the frustration of working at Lowe's without a relational database for customers. Being forced to pull up information only by date, and not by the name, address, or phone number of the customer, or by the make and model of the product must make the job very difficult. I'll contact GE, since apparently they are the ones that contract for repairs. If they can't find a record, I'll just chalk up "Service Protection Plus" as a bad investment, and see if there is a website dealing with retail frustrations where I can express my opinion. Thank you for your time. ******** That pretty much covers it. Yet further proof that not only are extended warranties a waste of money, but certain retailers apparently don't have access to relational databases -- or at least, not when it's time to use said warranty. What I find somewhat amusing is they believe the credit card company can pull up "When did I purchase a washing machine?" information more quickly than the company I purchased it from. Try to wrap your head around *that*.
Lowes in San Dimas, California - I called to confirm delivery the day before and was lied to.
I ordered sod to be delivered on Wednesday. I called the night before and was told it was cut and on the truck and would be delivered the next day on schedule. The next day my crew was here until noon when my husband sent them home because it never arrived. I called when I got home and was told that the nursery didn't even have the PO on it. Now it is being delivered on the day of my husbands surgery and I will be doing it alone cause I can't afford to pay a new crew.
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