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Lowes in Monroe, North Carolina - Tried to give me a floor model.
I purchased a new washer & dryer at Lowes in Monroe, NC. I was going to have them delivered. When she told me cannot deliver until Tuesday, I decided to pick them up. (They guarantee next day delivery.) Went back to get. Took more than 20 mintues to bring to front of store. Then they tried to give me the floor model. It was broken. Then they said they would go to another store and get me the washer & deliver & set it up. Well 4 hours later, I am still waiting. Customer service sucks at Lowes. I will be going to Home Depot from now on.
Lowes in Belhaven, North Carolina - Failed to deliver when they said they would.
My wife and I went to Lowe's in Cleveland, Tenn. to purchase a refrigerator. We drove 170 miles to Cleveland because we are building a cabin nearby. We purchased the refrigerator and set up a time the next week to meet them at our cabin. The next Saturday, March 1, we drove another 170 miles, one way to Lowe's, and was told they couldn't deliver the appliance that day. No, I'm sorry, no let me make this up to you, nothing. I have been a life long and loyal customer at Lowe's. Looks like it's big orange time for me now. Maybe they can deliver on their promises. Phil Thornton
We went to Lowes in Dyersburg, they didn't have enough floor tiles in the pattern we picked. They called the store in Union City. They had plenty. The caller, Marie, said they had plenty and would hold them till closing that night. We arrived at that store at 4:00 pm. All the tiles they had were setting on the shelf. They acted as if they knew nothing about the phone call. They sent no one to help us. We went and got a buggy and loaded 11 boxes of tile,paid, took it to our car and loaded them into the car. We are two older ladies. I think someone should have offered help. I think they should not tell people they will hold something and then not. If someone came and bought the tiles, our 78 mile trip would have been wasted. I will be shopping else where from now on.
Lowes in Alexandria, Virginia - Washer and Dryer
Three men showed up and only one spoke English. They installed the washer but neglected to remove the rods inside it which are temporarily installed to keep the drum from moving during delivery. I didn't know this and it almost destroyed the washer when it went into the spin cycle. The dryer was missing a piece that connected the unit to the exhaust vent. They told me that I would have to contact Lowe's about it and just left it there uninstalled. On top of that they wanted me to tip them before they left. Worst service ever.
Lowes in Roseburg, Oregon - Lowe's sour relations
Lowe's corporate never fully underestimated the value of a potential new customer. I'm a business owner having over 75 million in annual sales, recently bought a fourth farm and 2,500 acres. Yesterday, I went to a local Lowe's for a purchase. I asked their department sales rep for a quote on 300,000 of product at volume discount. He gave me an instant nasty look and said "hey just WTF is this, who are you?" He didn't realize who so I told him, he didn't believe and walked off like an ***. I went to the manager and the employee *** his pants when he discovered who he just blew. I love it. The United States of America ya must Love it or Leave it!
Our lowes experience
My wife and i were at the store in osage beach mo, shopping for items for a remodel home that we have purchased. We were in the small appliance area heading to the check out counters when my wife accidently bumped into an employee there. there were two employees walkiing side by side and my wife walked into one of them and the man said move people. at first i thought it was a joke but by his actions and things said beyond that it clearly was not. One of the things i heard him say were this is why i would rather work the night crew. no customers... after that we left all of our items in the cart and left. i did not see his name on his uniform but he was a very tall heavyset man. due to this problem we had we will never shop at lowes again.
Lowes in Tampa, Florida - Lack of Cashiers at Lowe's
At 10:30 AM at Lowe's Winter Haven Store, there were no customer cashiers on duty except one in customer service. There were self-service cashier not operating propertly. Upon speaking to the store manager Steve McPherson, he was not concerned, imoplite and said to use the cust. svc. cashier, who was very busy and distraught. Very poor customer relations at this store. This is not the first complaint I've had with Lowe's in the Winter Haven, Fla Store. P. Stringfellow, 863-294-3673. Call me anytime to hear it personally. Paul Stringfellow, 1-863-294-3673
Lowes in Buffalo, New York - Lowe's does not honor its' own return policy
I bought an item at one Lowe's store and tried to return it the next day at a different Lowe's store. The item ( a makeup mirror )was in perfect condition in it's original wrapping and carton accompanied by my credit card receipt. Store # 2 refused the return because that particular store did not stock that item. Lowe's stated return policy as seen on their website specifically states "return to any Lowe's store". That is not true. Their policy statement needs to be modified to read " if it is convenient for Lowe's". Then it would be true. My convenience be damned.
Lowes not honoring my rebate
We purchased the Dewalt 6 piece 18 volt tool kit which came with a rebate of a free tool. Well after several months and many different excuses we still haven't received our free tool. We were first told that it was shipped, then we were told it was lost by UPS and being tracked but they refused three times to give us a tracking number. Then we were told it was re-submitted. Now we're told that it was kicked out because of an error. We have a copy of what we filled out and there are no errors. We just plain got ripped off and I can't believe it is Lowe's, a place where I spent thousands of dollars. I'm trying to file this with better business bureau and am going to talk to a lawyer to see if anything can be done. Any advise would be appreciated. M. Strickland
Lowes in Oklahoma City, Oklahoma - Lowe's 1165 Store Manager/Joe Medley (Dumb-***)
This guy doesn't follow policy and has discriminated against others just so he can get his bonus for keeping the employee wages down. He puts people in places in the store who have no knowledge of the area just so he doesn't have to pay them more. He fires all those who don't go along with any of his ideas and constantly uses the loss prevention cameras to spy on employees in the store and then sends his operations manager, Todd Phillips, who is more of a jack *** lying piecs of *** than he is to write them up. Joe uses fear tactics to try and scare his employees and has run all the true knowledgeable associates out of the store. Nobody can stand this young 29 year old ***. This guy needs to be terminated for flat out stupidity. Not only that, he has hired nothing but very young people so he don't have to pay for expierenced people who could do the job 10 times more effecient. This guy doesn't care about his employees and his nick name is the hatchet because Lowe's corporate sends him from store to store across the country to cut employees to make the bottom line look better for the company. The funny thing is, no one in corporate cares. Joe is even been involved in sexual harrassment but nothing has been done yet about it. It's all about corporate greed I guess.
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