Lowes Reviews and Complaints
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Lowes will not repair/reimburse repair costs for delivery damage
This involves the Reno, NV Lowes. We recently moved to Reno last year, and the house we rented needed a fridge. So we purchased a 21 CF Fridge from Lowes on 7/1/07 to be delivered the following week. The delivery crew as nice enough, but when they brought it in the misjudged the turn to the Kitchen and the guy put his hand through the corner of the wall. He was ok (scraped up), and told me to contact Lowes that they would pay for repair. The damage left *** in the drywall, warped metal on the rounded corner so it bulged out at the site of impact and of course the paint & texture was wrecked. I contacted Lowes the same day was given to a "manager" named Jodi. She was out the day of the accident but called me the next day, and arranged to come out the morning after that (2 days after the incident) to verify the damage and took pictures with her camera phone. She saw the damage and told me that I would need to get it fixed and Lowes would reimburse me. I asked for a recommendation, but this lady told me she could not give me one but to use one of the laborers working on the new home developments and just bring the receipt in to the store. After not being able to find a licensed individual to fix the wall and no further assistance from Lowes for 3 months even though we inquired about any paperwork, etc that might need to be filled out and being told there was none. We also own parrots, and have to be mindful of fumes from the paint, etc (at the time of the accident the birds were not yet with us so if it could have been repaired then it would have been better if Lowes had been cooperative). Fast forward to earlier this month, we are moving and gave notice to the landlord, which means that we had to get the wall fixed. Saw an ad on tv for a licensed handyman - he came out last week saw the damage and fixed it the next day for a total cost $250 for materials and labor. I contacted Lowes and brought the receipt in to the store that afternoon. They took a copy of the receipt, my phone number, and said the "manager" would contact me when they came in the next day. Next day came without contact - so I stopped at the store. I had to ask the customer service area to find someone, and they found me Carol, who claimed to be the only female manager at the store for the past several years and that Jodi was in installation but not a manager. She had gotten the receipt and claimed to have tried to call me but no one answered (I checked my messages later and Caller ID but there was no call ever made). She didn't seem to believe my story and was very condescending (called me sweetheart and honey several times) saying that I needed to find my paperwork, etc because she would have to try to find it and that would take a few days if she did it. Just as she was blowing me off, Jodi happened to walk by and acknowledged that she remembered me and even described the home to Carol. Carol then told me that I still needed to get her my receipt so she could prove I was a customer and they could find my claim, even though Jodi told her no claim was ever opened. After the holiday last week, I went through my files and found the receipt. I called Carol this morning, and gave her the invoice number, which she claimed did not come up in the system. So I had to drive to the store to give her the receipt so she could make a copy. She started giving me the runaround that the cost of the fix was higher than Lowes would pay and that I would need to give them the amount I would be willing to take upfront to expedite my claim. Then she asked me for the receipt for the repair, which I didn't have on me at the time (it's in my husband's car which is in the shop). I told her she had a copy already, and then she told me that they had sent it on to the claim section to see if I had a claim open and that it was gone. She told me to go home and get my receipt for the repair after filling out the claim paperwork and said she would not send it in. She also tried to say at the claim was just for damage to the drywall, which was not the case and I had to correct her. Getting fed up with the runaround from Carol, I called Lowes Customer Care number, and they informed me that she is just an administrator not a manager. The manager is Mike, who has never spoken with me. They also told me that I don't have to give a lower number that I'm willing to take to expedite my claim and that the investigation would have to run its course before they contact me about money. Essentially, after over a year of this, the Reno Lowes has behaved in bad faith by misleading me, lying to me several times, and refusing to do any work to set things right all to get out of filing a claim and having it on their record. They're employees are liars and will not allow you to speak to management at all and pretend to be management rather than have you speak to one. Beware of this store and its employees.
Christian Employee Fired for Wearing Religious Pin | Lowes review from Atlanta, Georgia
I shop at Lowes on a regular basis, but Home Depot is directly across the street. I am out raged that the Lowe's location in Tennessee, fired its employee for wearing a religious pin, which I saw on the news tonight. She has the right to wear the pin and show her love for Christ, just as the customer who complained has the right to feel the way she/he does. I will take my business to another store and hope that others will as well. I will tell everyone I know what happened to this woman. Pissed in Prattville, AL.
Lowe's sent a plumber to install a vent hood. | Lowes review from Mobile, Alabama
After 30yrs. my stove finally bit the dust. After looking I found what I wanted at Lowe's with FREE (after mail-in rebate) delivery and haulaway. The delivery costs me $79. The free haulaway almost didn't take place, My son-in-law had to go into the attic to lft up the vent pipe from my all in one stove microwave and vent hood, because the delivery men didn't do that. OK I'll give them that they just deliver! Then, after calling to set up instillation of my new microwave/vent hood they sent a plumber who upon arrival to my home stated"Idon't go into attics." Well I guess not they sent a plumber to install an electrical appliance, and this is their "Professional" instillation. I told the gentleman he could leave, called Lowe's and told them to come pick up their merchandise, went to Sears and bought a venthood and requested that an electrician install it. Sear's sent me a wonderful man, Mark Holly, who installed my vent hood with a little effort and much nice conversatiion, God Bless you Mr. Mark Holly! Unfortunately I owe Lowe's for my stove, but not for long, that is the first thing I will pay off in 2009. Merry Christmas to all!
Installation of door by Lowe's hardware. | Lowes review from Indianapolis, Indiana
I ordered a patio door and storm door at Lowe's. The vendor took 6 weeks to complete the order not 2 1/2 weeks as I was told. The men at the desk consistently ignored me when I tried to get an update on the status of my order. They insisted they could not do anything about the vendor. The installer didn't match the floor molding, insisted I get a new hardware for the patio door instead of transferring the old hardware, did not complete the job in 1 day as promised, and did not finish the storm door installation for 2 months. Because the installer insisted I get new hardware, I now have hardware that does not match the hardware on the doors in the house. This cost me an additional 60 plus dollars. I had already spent over 1500 dollars on the doors and installation fees. Lowe's reimbursed me for the installation costs after I went in and complained about the installer who had not shown to complete the installation twice as he had agreed. Today I got a call as I was trying to leave for work 2-3 months later stating they would reduce my refund. The ordering process was time consuming and cumbersome. I would not describe the computer programs they utilize as user friendly. They do not have any information about all the different styles and materials for patio doors so that a customer can make decisions before they start the order with the computer.
Too pissed of customers | Lowes review from Glennville, Georgia
i worked for this co.for 15 years.i like to read some of these dumb complaints you *** send in,because you have no idea want you are saying.you just want something for nothing when you start you ***.i have seem it time and time again.they are always bad apples in a barrel and thats true for lowes and its work force,just as with any other company.BUT OVERALL LOWES does try and help and take care of its customers.YOU FEW THAT WANT TO *** AND GET SOMETHING FOR NOTHING IN LIFE CAN GO TO ***.you need to get a life.LOWES IS WITHOUT A DOUBT A GREAT COMPANY AND TREAT ITS EMPLOYEES VERY GOOD.most anyone can have a great future with lowes. the only problem they have is dealing with you *** wanting to get something for nothing. GET A LIFE PEOPLE,YOU THAT NEEDS TOO.
Poor customer service | Lowes review from Glen Allen, Virginia
We started last January talking to Lowes about a price quote for a framing package for a new home. Explained that there would be many other purchases as we went through with this project. They bent over backwards to get our business. Promised the moon... We opened a escrow account with them ( that's like depositing money in a account at the bank) so funds would be available to get materials immediately. From there it was down hill. We have been double charged,over charged, sent wrong materials, damaged materials, special order merchandise has come damaged or wrong, materials have not been delivered when promised or not ordered when promised delaying our project. Management always has excuses. We have spent over $80K+ so far in 2 stores- trying to order appliances for our kitchen now. We already have gotten the GE Profile refrigerator from them. We have checked 3 places for the prices the total is around $6K - LOWES is the highest by almost $1K- we ask for the matching price +10% disc - we were told they don't do that on special order!!!! We do no that certain things can go to corporate for special pricing. But even at that they won't do but 10% which will not beat the lowest price. Do you know the manager actually ask my husband to buy from them anyway if the price was close because of their great customer service (HAHA). We have had it with LOWES!!!
Lowes sales adds are misleading
We have a new Lowes store in Franklin Va and I went there on Saturday night to purchase a beverage/wine refrigerator. The add said, on sale for $99.99, reg $149.99. The add also said silver or white was avaliable & but it does not say for an additional costs. The regular costs on this item is the same no matter what color , so How is the sales price different? The manager on duty was Rude so I will travel 20 miles further for better service at the Suffolk Virginia location and you need to stray away from from false advertising or someone needs to Sue you.
Loyal Lowes customer
I live in Edmond,Ok. and have a place at Lake Texhoma. I have to buy building materials at the Durant store. If you died in the lumber dept while loading your own lumber it would take days for someone to find you. After having knee surgery and barely able to walk the employees watched me and my wife try to load 2X12's.When we asked for help they scattered like roaches.You need to pay more money or fire their *** .There isn't a Home Depot in the area , you better be glad ,you could lose a lot of customers
They did not give me the full proper credit. | Lowes review from Chicago, Illinois
I went to Lowes paid in advance with Lowes credit card, for a retractable screen door and installation service. I was told the installer can pick up the door prior to installation. On the day of the scheduled install. Installer stated it could not be done because the door opening is not standard and retractable door will not fit. I agreed. Installer told Lowe's screen door was never picked up and the install was never done. I was credited for the install service but not for the $100+ screen door that was never picked up nor installed. Credit card company dispute service was incompetent and make you go through a lot of red tape so you can, inevitably are forced to give up.
Whirlpool Duet Front Load Washer | Lowes review from Livonia, Michigan
Purchace of a Whirlpool Duet front load washer would be a giant mistake based on our experience and feedback from friends, neighbors and coworkers. Also, Lowe's extended warranty is through company trained in evading customer inquiries and following up on customer issues. I would be better off calling IT support in India speaking to someone with English as their forth or fifth language as these people don't have a clue. Sorry Whirlpool & Lowe's, my next dollars will be better spent somewhere else. You can advertise all you want, but it will be for nothing. I'm gone and good luck.
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