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Lowes in Glen Allen, Virginia - New chain saw returned didnt work, told me wrong chain I had to pay 25.00
spent 3200.00 at Lowes in front royal, Va bar bq grill assembley was included and delivery also had to pay for assembly of trailer for the john deer tractor I bought also. they delivered and nothing was assembled, also a chain saw I purchased stopped working after 30 minutes, I took it back the next day and they replaced it with a new one, I waited 6 or 8 weeks because of weather and used the replacement and it did the same thing, I took it back and they tried to charge me 99.00 to fix it. the lowered it to 25.00 andf said it was my falt it was the wrong chain. It was brand new! 374.00! I had a credit for a free propane tank refill for not giving me a filled new tank when I originally bought everything. Well Manager Lisa H. said she will take my credit of 14.00 off the 25.00 I owed for the new chain saw with the wrong chain they sold me and the total would be 9.00 +tax and I said I spent almost 4k here in the last 2 to 3 months and she said I dont care if you spent a dollar or 20k its 9.00
Lowes in Oklahoma City, Oklahoma - Incompotence of Lowe's Store Management
The Lowes of Norman, Oklahoma is the laughing stock of the country. The store manager, Joe Medley is a complete inexpierenced Store manager who is far to young to be in that position. The guy isn't a leader and cannot be found to talk to when there's a problem related to customer service. In fact, there has been several of that store's employees who have claimed the guy leaves when ever he wants to and does things in the store his own way despite company policy. Beware Shoppers, you'll get no where with this guy. He truly doesn't give a *** about his customers problems with product from that store nor about his employees. This guy is rude, a smart ***, and could care less about anyone's needs but his own. His other managers there are also inexpierenced young kids. Someone in the company needs to overhaul this store please!!!!!!!!!!
Ordered Door Lowes Resold it without telling me
I'm extremely pissed with the Customer Service and over all service of Lowes in Newport News VA on Jefferson Ave. On 8 Nov I ordered a new door. At the time I paid for it on the 8th their was a Veterans Day Sale of 10% off. As a Vet I wasn't given the discount. I went in on the 10th of Nov. and received the 10% but in doing so I was told the first order would be cancelled and the door couldn't be reordered until 12 Nov. I was OK with that. On 17 Nov I heard nothing and called Lowes and was told the door was reordered on 12 Nov. Again noone called me to give me status so I went back on 19 Nov only to be told the first door arrived but they put it on the re-sale floor and sold the door to someone else. I had paid in full for the door so in essence they resold the door I had paid for. On the 19th Lowes told me the second door was never reordered as I was told by the Lowes Representative on the 17th. Again no phone calls. I then told them I needed the door and to get it ordered. Lowes did absolutely nothing to expedite the order in fact the new door didn't arrive until 21 Dec 07. By this time I've spoken to 3 asst managers and only one did what he said he would do. The Store Manager wasn't even aware of this because he was on vacation. The door finally got installed on 26 Dec 07. When I went back to the store I asked for the Store Manager Mr. Jimmy Johnson (I said the same thing)I left a message for him to call me knowing he was back to work on 31 Dec. When I didn't hear from him I went to the store at 4 P.M. and when I spoke to him he told me he was real busy and planned on calling me on the 1st. At this point I was really pissed and asked him about customer service that a 1 min call to let me know he would be unavailable was just to much to ask. I made an appointment with him on Thursday 3 Jan at 5 pm and he agreed that what happened was a gregious error on the store's part but was only willing to compensate me $150.00. I feel Lowes owes me the full cost back of $585.00 (after the 10%)for a 48 day delay or at the very least the cost of the door of $237.00. I've made 2 attempts to speak to the regional manager Mr. Paul Ierardi and even he has made time to call me back. It's obvious to me that Lowes hasn't a clue on customer service. This is the second time I've trusted Lowes and the second time they failed. In Aug 05 I purchased a stove with delivery on a Monday the store didn't deliver the stove until that Thursday. At that time I was only given my delivery charges back. After this I will no longer shop at Lowes even if they are the lowest price on items I want. I will pass the word that they do not look out for their customers interests because if they did I wouldn't be writing this book.
Lowes Marana Az
Lowes in Marana Az is where we spent well over 10,000 dollars for a custom door order. We have experienced many problems, including many missed delivery dates, missing doors, wrong hinge colors, regular vs. solid core door delivery, and finally the fact that a manager has approved a corrective measure (in person at our home) that involves removing the doors that are substandard and not what we ordered, and replacing them with the quality that we did order and have previously paid for. That decision has been trumped by some other management team who insists on coming to our home, regardless of the fact that we have had more then 10 lowes employees at our home and have been patient for over a year and a half. We do not know where to go, beyond a legal approach.... be very careful placing your trust in projects and assistance from Lowes in Marana. The management can not be tructed, it is like pulling teeth to even get your phone call returned. I could list names, however I will refrain until which time it is neccesary... as we actually have a 10th or 11th meeting at our home for the latest management team to actually act as though they care. I anticipate they will show up and just fail to to any follow up, the prior several contacts, verbally, in person, and in writing do not exist in any type of file at Lowes. SCARY!!!!
Lowes in Huntington Beach, California - Warranty Service
I recently purchased a pressurized toilet costing 528.65 bucks installed. I was told this was one of the best. After about 6 months, the toilet base cracked and fractured completely around its base making it completely unusable. I took the supposedly one year warranty with pictures of the broken toilet base to Lowes where I purchased this toilet. The service Rep??? said they would have the plumbing contractor call me for a scheduled time for examination of the toilet to determine what was the cause. (To many Hippos on the toilet??etc.) It was finally determined by the experts? that the toilet was defective. This toilet replacement was to be installed the following Monday between 8a and 12p. I was not back at home till around 9:30 A that day. A message on my answering machine was left for me for re-schedule in two days. I called back and said that was not acceptable, and they said that the plumbing contractor was booked up and could not reinstall the toilet for two more days. I asked the contractor(plumbing service) how much time they spent at my door waiting?? Obviously, they went right on to their next job without a "sorry we missed you and will come back later to install". They were not located across town and only 10 min away from my address and had the replacement toilet on their truck!! The main problem with service nowadays is the fact you have to deal with to many specialists?? and you have your phone strapped to you like a papoos! Today we are just a number with large these impersonal corporate stores. Personally, I'm willing to go back to the few mom and pop stores that offer consideration and personal service even if the cost is a little higher.(Surprise, the cost is even less!) sincerely, Eugene F. White, Born when a time of personal service was important to business owners (Not Wharehouse Corporations!)
Lowes in Denville, New Jersey - Lowe's door installation
I had a Pella door with sidelights installed by the Riverdale, NJ Lowe's store this summer. After the installer put it in, there were numerous defects in the door, including finish applied unevenly, a brush hair in the finish, hinge pin dented, door was misaligned. The subcontractor who put it in was totally incompetent. He installed the lock upside down, didn't realize that the lockset had a second handle, so you could only open the door by pulling up on the handle, storm door was misaligned. He also chipped the door jamb, when he chiseled out *** for the deadbolt then re-glued it on, and left it that way. I'm also still waiting for the door sweep to be delivered and installed on the storm door. Lowe's finally re-ordered the center door only and sent someone who knows something to reinstall it. $4800.00 later, and the door still leaks cold air out of one corner.I agreed to live with a chip in the jamb if they refunded me some money. Lowes functions, in my opinion, like a poorly run junior high school. As soon as there is a problem, they don;t want to know you.They yes you to death, then never follow up with anything they are supposed to do unless you nag the *** out of them. They save money by hiring the worst of the worst bottom feeders to do their installs-At least this was my experience. I will never do business with them again with an installation, only small purchases (tools, etc)
Lowes in Dallas, Texas - Sweepstakes Scam
I recently purchased a Christmas Tree at Lowes in Plano, TX. Upon taking my 2 foot long receipt for the 1 item I purchased, I noticed that the receipt offered instructions for entering a Lowe's Sweepstakes for a $2500 Gift Card at Lowe's. Fine! When I went to the website and began providing my phone number and other personal information, I noticed that 4 pop-ups had appeared in the background on my computer, and one of the windows that was open before going to the site was changed to another site, offering a questionable sweepstakes for "Flip the Quarter in the Jar" to win. There was no "Back" button on the current screen for the $2500 sweepstakes that would allow me to change information I had already entered, and upon trying to right click on the screen and use the back button to change my phone number, the website indicated that the right click option had been disabled. I closed the windows without completing the sweepstakes entry and went about my business. Since that time, numerous pop-ups were appearing on my computer for scam sweepstakes for vacations, computers, and other products. My spyware scanner found numerous spyware programs and cookies installed on my computer that were related with the website. It will take me some time to remove all the spyware and insure my system is clean again. But, I cannot believe that Lowe's would associate themselves with such scams and would even post this on every customer's receipt that leaves their store. Their marketing person should be shot! I will not shop there again and wanted to warn others, DO NOT ENTER THE SWEEPSTAKES!!!
12 months no interest purchase in Lowes
I bought a fridge for $750 on their 12 mos no interest plan. After just over the 12 months I was assessed full charges for the 12 mos. I paid $500 over the internet and the bank number didnt exactly match my account. I only found out about it after they called me with a late payment demand. I paid the basic payment of $41 over the phone and they wanted $10 just to pay that. I refused so they waived the charge. I was assessed a $30 late fee and a check return fee of $20. The interest was 14.60. I changed the bank number and paid $750. All told they are not worth dealing with. I could not get my account number from them over the phone. I had to GO IN TO THEIR STORE. I spent 2 hours fixing the problem.... AVOID LOWES..
Lowes Foods - Alex Lee Inc disregards complaints of assault in their grocery stores
During the past sixty days, there have been several incidents of willful and wanton injuries sustained while shopping at the Lowes Foods grocery stores. These malicious attacks have resulted in Intentional Infliction of Emotional Distress while on the premises of Lowes Foods. It is to my attention that two men from Lowes Foods visited my residence attempting to ascertain my immediate location; these men were demanding to know where I was during daytime hours and offered no explanation to the nature of their visit. It is very unprofessional for a company with over 100 stores to send two men to a private residence intimidating the occupant without first making suitable arrangements regarding a convenient time to meet with the intended party. A letter was left at my residence by these men. H. Morris Mc Knight, Director of Loss Prevention stated in this draft “I am writing you today to demand that you no longer enter any Lowes Foods’ properties in the future. If you fail to adhere to this demand, you will be subject to criminal action for trespassing.” This contradicts their own policy of focusing their commitment to serve the customer. The Lowes Foods website clearly states: “Today's team of employees at Lowes Foods takes great pride in creating services that make life easier for our customers and distinguish us from our competitors.” This is the corporate answer to three written complaints submitted to Lowes Foods Inc. and their parent company Alex Lee Inc. After the third reported incident, there was still no resolution to my complaints; an official complaint was immediately submitted to the police department in the appropriate jurisdiction regarding the latest intentional assault occurring on the premises of Lowes foods. Corporate employees are acting with prejudice by demanding a certain customer never enter any of the 100 retail stores operated by Lowes foods Inc; this seems to be an admission of their own liability as a result of Lowes foods failing to acknowledge my written complaints. Lowes Foods is only acting to prevent a future loss from legitimate actions filed against their insurance policy for the injuries sustained while on one of the properties operated by Lowes Foods Inc. Due to the fact this grocery store is indeed open-to-the-public, thus indicating an implied consent to enter. furthermore, there are no signs in plain view indicating “Trespassers will be Prosecuted” it is unlikely that Lowes Foods may hold a customer culpable for -trespass of property- while conducting business in any of their stores.
Lowes - Year 2000 thru/today,aug.26,2007....
from then to now, i am pissed, please help. here is my shot-story of events which i do have paperwork, however i do wonder if there are others like me, meaning the contempt i hold and have held for years did not keep me from shopping in your store nearest me, in fact, there is always one or so employees working that recognizes me, all refer to me as a very valued customer, i laugh & keep spending cash for my buys. meanwhile back at the ranch i am constantly bombarded with calls from collection agencies all across the country. my mother is 82 and i am 60, we are both single and still work very hard physically outdoors and love it, my mother was the primary account holder, she put my name on the account so that it would be easier for me to run back & forth for materials. we first build me a small apartment in back of my 10 stall barn, we had rental houses and now we have a rv park. we paid cash for all til there was a 6 month zero interest period, i paid that in-full and went back for another go around, time to pay off and i paid off and thought i had lost my card, i reported, i am unaware that a couple hundred dollars was not made part of zero interest pd in full, i was sent another c/card, which i put up for an emergency. i began getting balances on account number i did not recognize & began contacting lowes, time after time,waiting too long to get a human being on the phone to help me find these charges, where, etc. i was working w/someone who was tracking down and the storm rita came to my home, after rita i was without a land line phone for 3 months, i along with all others were all up-side-down. after that i never reached another human being thru your lowes custmer help center, you turned my account over to collection and years later it gives thousands of dollars as a balance.
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