Lowes Reviews and Complaints
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Lowes in Albany, New York - Cosumer complaint
your store no 1740 has a rude service manager by the name of joe. he ranks above a man named matt brown. joe needs an attitude adjustment, however matt should be promoted. i philp carlotti had a problem which matt kindly took care off i say thank you to him and humbug to joe. as a result of matt i will not be going to home depot. ipersonally like lowes and have frequented your stores in all the f for matt sstates i have resided. thanking you in advan ce for matt sincerely philip carlotti.ps im adding these words to complete the minimum requirement.
Lowes in Mahopac, New York - Yeah, we believe this
having an intimate first hand knowledge of lowes ccic *** you can say almost anything. eg: I'VE BEEN WAITING FOR 45 MINUTES for my grill yeah right. just the other day a customer came in on a sunday when we open at 8am and said he was waiting for 25 minutes and it was exactly 8:12am. the 5.00 an hour dolts that take your phone calls may believe this but we dont.........I will make you wait longer at the customer service desk. Just because you spend a couple of hundred dollars in the store does not give you ownership of the people in front of you......remember the louder you yell the less help you get
Lowes in waldorf, md don't want young black males
I was shopping at lowes in waldorf, md and i notice that they was having a job fair. I was impressed by how many young people was at this job fair and how they was seemed to be prepared by already having interview clothing on. The job fair was held in the back of the store by the rest room. As i was going to the rest room, i saw the store manager by the name Wayne the thing that was disturbing was how he said that these well dressed young people who was making an effort to gain employment looked like drug dealers, the last time i checked drug dealers don't apply for jobs. the sad thing about this is nothing will be done about this incident becuase he will deny it of course.
Lowes in Reston, Virginia - Lowe's St. James, NY Brandon Blowhard *** Mgr,
Attempted to have a few rudimentary questions clarified for a millwork order recently. Had received a very polite call from the evening mgr responding with a final quote and he indicated he would be following up the next morning to answer a simple question. The next morning Lowes calls, they dont know anything whatsoever about the previous quote/call nor about the open question. When I reiterate asking to have my question clarified, the employee drops and runs to the manager. Ok, perhaps the Manager is the go to guy. Guess what.. Noooooooo !! The Manager procedes to claim that I berated his employees (only spoke to the one this morning) and that he deals with 100's of customers and no one ever questions anything that they fork over their money, bend over and have him insert his attitude asking how rude can you get Brandon???? Deeper Brandon!!!
Lowes in Nashville, Tennessee - IT IS HAS BEEN A MONTH AND 3 DAYS CARPET STILL NOT INSTALLED
MARCH 22ND - ORDER CARPET FOR LIVING ROOM AND BEDROOM CARPET WOULD BE IN APRIL 4TH APRIL 7TH - LOWE'S TOLD US INSTALLING CARPET THAT DAY APRIL 7TH - COULD NOT LAY CARPET HE HAD BOOKED SOMEONE ELSE APRIL 14 - CARPET WAS TO BE LAYED, INSTALLER WENT TO PICK UP CARPET AT LOWE'S WRONG CARPET SENT APRIL 14 - WENT TO THE STORE JACOB KING PUT A SUPER RUSH TO GET THE CORRECT CARPET IN SAID IT WOULD BE IN APRIL 21ST, PROMISED ME IT WOULD BE LAYED TUESDAY APRIL 22ND CALLED APRIL 21ST TO SEE IF CARPET CAME IN IT DID NOT, JACOB SAID IT WOULD BE IN 22ND APRIL 22ND CALLED CARPET NOT IN SAID IT WAS IN MEMPHIS. IT WOULD BE IN APRIL 23RD MORNING AND THEY WOULD GET MY CARPET LAYED APRIL 23RD IN THE AFTERNOON WRONG AGAIN APRIL 23RD CARPET FINALLY CAME IN AT 11:00 A.M. STILL CAN'T GET IT INSTALLED. THEY ARE TRYING TO GET SOMEONE TO LAY IT. BUT, THEY SUPPOSE TO MAKE THE ARRANGEMENTS FOR MY CARPET TO BE INSTALLED AS SOON AS IT HIT THE STORE. I AM SO TIRED OF THERE LIES, MY FURNITURE IS IN A RENT TRAILER I HAVE NO FURNITURE IN MY HOUSE. I HAVE TOOK VACATION DAYS EVERY TIME THEY SAY THE CARPET IS TO BE LAYED. THE DAY I *** I GET A PHONE CALL THEY ARE NOT COMING. I DON'T KNOW WHAT TO DO. I AM READY TO SCREAM AND SCREAM.
Lowes in Reseda, California - Pella door was not what we ordered
We ordered a door from the Lowe's in Mission Valley in San Diego. The door arrived and the installer did his job. Unfortunately when the home owner came home she found that it was incorrect. Now we have to go through the hassle of reordering it. The Pella door that came in 4 weeks later was the same as the one we originally got. The Pella "Rep" said he knew it when he went to pick it up. So he took photos of the door to show them what NOT to do. Now we have to wait another 2 weeks to get a third door. We have been through this before with Lowe's when we ordered cabinets, so we know we are in for a fight. For some reason they just do not communicate with the factory. The Pella "Rep" was courteous when he arrived the first time to look over the door and made copious notes. For whatever reason Pella did not follow his notes. They just shipped another door that was manufactured just like the first one. We are giving them the two weeks. If they do not deliver our door on that day we are removing the door and casing and taking it back to the store ourselves for a refund and getting a door from someone else. I can't wait to see the look on their faces when we walk into their store with a door and want our money back. We're done with Lowe's. No more. We are going to get everything at Home Depot or the new True Value hardware store that went in near Clairemont Square. Lowe's - You are horrible. You may be in the top 50 in the Fortune 500 but you are in the bottom 50 when it comes to customer service and integrity. You lost a 2 to 3 thousand dollar per year customer. You will never again have the pleasure of taking our money. To Lowe's shoppers - Be tough and do what we did. By allowing them too much time to try to fix problems they hope that you as a customer will give up and go away. Being tough is the only way to get them to change.
Lowes Delivery to Disabled Man
I paid a delivery charge to Lowes of $59.00 for them to deliver 16- 8ft 2x6s, 8- 4x8 7/16 osb panels, 9- packs of 3 tier shingles, and about 6 -1lb boxes of assorted nails. The clerk asked me where they should stack it and I asked her to please have them unload it next to my storage shed, which sits back about 15 or 20 yards from the driveway. She said that would be no problem. Also Home depot has always unloaded my supplies there with no problem. I paid the delivery charge because I am 100% disabled and I should not be trying to lift and carry any of that. If I try to move any of that I suffer terribly for it. I ordered the supplies on friday and the delivery came midday on Saturday. My wife and I were there to meet the delivery driver. He was planning to unload the supplies in my driveway. I explained that he was supposed to stack it next to my storage shed. He said; and I quote, "We never unload the material anywhere we cannot back up to" I told him the lady who sold it to me assured me he would stack it next to my storage shed and that Home Depot always did. He said if I would help him he would put it there. I said I am disabled and I am not supposed to be doing that. He wanted my wife to help him. So I helped him unload it. He was carrying a osb panel by himself and he was carrying a pack of shingles by himself but he needed me to help unload the truck. It made no sense at all. And I am still suffering for it the next day.
Lowes in Las Vegas, Nevada - Employees abuse customers and store covers it up
I was getting measurements for my contractor of bathroom sinks a large pediestal and a small guest room. I was told "your plumber is dumb all sinks are the same". I then asked for help anyways to make sure. The employee started throwing sinks and toilets 16 feet away and when I tried to run I got hurt. As I left, he then threw and crashed over 20 other sinks, toiltes etc. I was running to get help. The sound was terrifying. All I could think was he had gone crazy "postal or culinbine". The store employees from the nursery area at the other end of the store came running and could hear the crashing. I asked the store manager to call the police she wouldn't "we'll handle it in house"? The man was crazy? I was up front by the cash registers crying and getting a cold pack for my leg. Still requesting the police. I was again denied the right to get a police officer. Now LOWES says nothing happened and only one sink fell. Oh! by the way Lowes says "there are no cameras in the store" and I need witnesses? The whole store heard the crashing. There were witnesses. Store employees were directed into a group for discussion and hushed. We saw all of this. So who protects the consumer from irate employees when the store wants to cover it up? If an employee does go "postal or crazy" who protects the consumer. Who protects the cvictim from and over worked, pressured employee? NO one the store is only worried about liabiliy and coverup. AND they lie that there are no cameras in the store areas or the cash register areas. COME ON GUYS there had to be cameras in case you are robbed.... DUH! I now tell everyone that you are not safe in their stores and I no longer shop there.
Lowes in Philadelphia, Pennsylvania - Washer broke seven days ago and is still broke
My new washer that I just bought from Lowes Route One in Lewes Delaware, broke seven days ago. They sent someone out to take a look at it. The service man said it would take another four days for the part to come in. On top of that it would take another three to four days for them to get back out to take care of it. I feel Lowes does not honor their contracts, they dont worry about the inconvieninces that you go through. As a consumer I would not purchase anything from a Lowes Hardwear store because you will get screwed. I feel as a consumer if a company promises you something they should have to honor their words. Thank you I hope you all take this seriously cause I would not like to see this happen to you. Joseph Kupchinski
Troy, Al Lowes under *** poor wal-mart manager
This store is unbearable(Troy, AL) . How can you put a Store Manager who knows nothing about home improvement in charge of a home improvement store? David Rountree not only is a blithering ***, he treats his employees like *** He uses threats and intimidation to get what he wants done, done. Almost all the good employees ran off, along with the customers who were coming here for the year before he arrived. Anybody left is so depressed from working here, they might as well be working for Wal-mart. Saddest thing is the district manager, Michael Bowman, knows he is a ***, knows he doesn't know what he is doing. Yet, Bowman is letting the people of Troy,Al suffer because he is the *** *** that hired him!!
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