Lowes Reviews and Complaints
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Lowe's Home Improvement, payed to install 3 doors in a month, five months later, still not done. | Lowes review from Buffalo, New York
I ordered three interior doors to be installed in my home. I payed $1,240 up front on May 23. I now have two doors,( it's October 22 ) but they have had to send back the third door twice because it came to them damaged and twice the installers they sent damaged the door....badly. In the mean time, I have had family come to visit and had to hang a sheet in the door. Everyone apologizes, but it is the most incredibly incompetent work that I have ever seen done ( and I'm NOT the fussy sort )...Will NEVER go into a Lowe's store again.
Store Manager is a sweet talking thief | Lowes review from Orlando, Florida
Our family has been shopping at Lowes for years. For years we have tried to "build something together." Once again we have had a horrible experience, this time with a store manager (female) that "honey" ed us to death. We spent over $50,000. for products to build a store, most of the time the products were wrong and the delivery wasn't done as promised. Then we foolishly decided to do some home improvements. The manager "gave us good deals?" Only to find out the price she quoted us over the phone and then after install the price jumped up over $4oo.oo, and to make matters worse she never put us on the no interest plan as promised. After spending $6ooo.oo in the store. We went in to find out why our bill was so high and why we weren't on the no interest plan. The explanation was she typed it in wrong. But they wouldn't put us on it. Not sure why "honey" suddenly didn't like us anymore? Maybe because she made so many mistakes. Amazing isn't it, the store manager screws up and we the customer gets penalized. For the record we never went in and signed for the merchandise or for the install of the carpet. She, "honey" did it all.
Credit no credit==give me a brake | Lowes review from Cartersville, Georgia
this is my story ==a year or so i aplied for a creditcard and was approved. i had a 500.00 line ofcredit. i had charged about 300. paid it off on orearly.by balance was 0. i decided to get some storm windows for my house for the winter.i spent 10.00 in gas, go in find my windowsjust a 187. i go to the check, guess whatmy good credit line now has dropped to 100.no notice no nothing . yes i destroyed my card right then.lowes sucks they don't need me and i don't need them ===
Am very tired being treated *** | Lowes review from Rock Hill, South Carolina
going to start by saying I am a lowes shopper no more, especially the one in rock hill, sc. even tho I know for a fact that you can back anything to this store and they will either give you cash or a card. but when it comes to knowlegde of anything in the store they do not compare to home depot. home depot will be were I shop at now, I am leaving lowes and their incompetent staff, from manager down to whomever. I cannot take being ignored anymore. and rock hill lowes is good about that. I am not the only one. what is up?
Lowes - Installation Nightmare - Manager Incompetitance
OCT 2008: This past week, we bought two sets of mini-blinds at Lowes, Louisville, Colorado. There was a sign posted - $70 installation which we confirmed with the floor sales staff. The following day we called to set up the installation. After being transferred to the wrong person twice, we set up the initial appointment, where their sub-contractor comes to your home to measure your windows. The charge was $35 for the measuring, which could be "applied to the total contract cost." So far, so good. I then took the measurements and had the blinds trimmed (for free) at Lowe's. I then had the floor sales staff call the installers to let them know we were "good to go" and to put us on their list -which we understood could be about a week wait. Again, so far, so good. Then the trouble started. After I left the store, we received a call from the person at Lowe's who handles the installations that I needed to come back to the store "to sign an installation contract." I requested that it just be faxed. No can do, they said. I then asked to speak to the store manager... After a long wait, DAN answered. At best, he was perfunctory, but mostly unhelpful if not uncaring. He said not only could we not do a fax, but he started blaming the floor staff I spoke with at the time of sale for telling me I could handle this over the phone. He also blamed the installers who came to our home, saying they shouldn't have given us the measurements of our window wells before we signed a contract - (Say what? The measurements of our own window wells?). It gets worse. As directed, I had my fiance go to Lowes Louisville that same evening in order to "sign the contract." I expected this to be a five minute procedure. My fiance spent over an hour in frustration in the store. One other note: Because of the height of the blinds and the fact that the old blinds had to be removed, we had been told that there would be an additional $15 charge per window blind. Fine. That would mean, I figured about $70 more, when including the credit we had already paid - $35 - for the measuring. At first, the staff at Lowes hasn't any idea of what contract we need. After my fiance gets me on the phone to speak with the floor staff, they say "Oh, I think I know what you need." After a great deal of delay, I find myself on the phone once again with the store manager - DAN - who this time has had my fiance already sign a installation contract for well over $200! In addition, Dan is disputing that Lowe's even has a sign advertising a $70 installation offer, says he can't see it, and questions whether we even saw it. Again, he's blaming his floor staff. Again he's blaming his installers who came to our home for letting us photocopy their paperwork. If this wasn't unprofessional enough, he begins to argue with me about Home Depot, who is located about a half block away, who has a "whole house" 10 window treatment installation for an amazing $118. I'm trying to tell Dan, if he wants to keep our business, he might want to help us, not rudely defend himself and blame others. As it turns out, Lowe's won't allow my fiance to get back the paperwork (contract) she signed. After I get Lowe's staff back on the phone and demand it, they do allow her to cross off her signature. Furthermore, they keep the paperwork she brought to the store and even kept our receipts for the blinds. My fiance left, feeling completely disrespected. For the record, we have invested over $40,000 into two homes during the past four years, and have spent thousands at both Lowe's and Home Depot. From now on, it's Home Depot who gets our business. Buyer beware. Lowe's, in our experience is disorganized, lacks competence and shows little ability to work with frustrated customers, at least when this manager is involved. *****************************************
Website says my local store has item.They DON'T | Lowes review from Centreville, Virginia
Lowe's website assured me that the local store has the item I need in "in stock and ready for delivery". When I called the store to check, I was told "that item is discontinued and is not in stock nor will it be in stock". Get with it, Lowes......don't have your website say one thing when in fact it's simply not true. You are SO not helpful! If this is how you run your business, I'd rather patronize the little Mom & Pop appliance store down the street (you know, the one's you've been putting out of business for years).
Lowe's new kitchen applicances gone bad | Lowes review from Reston, Virginia
We bought all new kitchen applicances from Lowe's & our first ones ever! Craig, our salesman & manager was very professional. From the delivery service which was rude, late, lost or left parts, cut wires without shutting off the electricity which caused a fireball in our kitchen to Naperville manager who cannot coordinate or take reponsibility, we will never buy an applicance or anything from them again. Our frig is damaged & their lack of service is horrible. Now our new frig is lost somewhere & still not here. We have talked to the Naperville Lowe's countless times. What a comedy of errors without the humor. No one cares! We own a small business & would never treat our customers in this manner. We would lose customers & now we are talking to their corporate office. We are considering talking to our attorney & the local newspapers. We really wish we would have gone with another private business owner who takes pride & reponsibility. Buyer beware!
Lousy warranty service | Lowes review from Hendersonville, North Carolina
on sept 15th.i called lowes warranty service to have my lawn mower picked up for repair of the gas pedal.I was told there were 3 repair shops in my vicinity and they called the 1st one who said it would be 3 weeks before they could get it.the 2nd shop said they wouldn't travel to my house because it was 3 hrs away.thats totally untrue and the 3rd said he could pick it up and fix in 3 to 5 days.i said lets go with shelby outdoor power equipment and after many calls and complaining he finally showed up 10 days later.he complained about the lack of gas for his truck and i informed him all you have to do is call and explain why your not coming as promised.he said he would have it back in 5 days and a week at the most.after the week ended we called and was told he had to order a new gas pedal which he just received and would deliver the fixed lawn mower in 3 or 4 days after 5 days i called lowes warranty service and asked for their help since he is contracted by lowes to fox their lawnmowers but all they did was call him and he said 1 or 2 days he would be bringing it back.today i get a message left on phone from lowes saying they followed up a call to shelby and was told still working on it and next week is new delivery date.i certainly don't believe the end is near.to sum it up it has taken 1month so far to fix a gas pedal i'd hate to have a major repair done by shelby outdoor power.
Lowes Delivery Service
Going down in a hand basket | Lowes review from Rock Hill, South Carolina
What is up with the lowes in rock hill? Was in their the other night, and the store looked like a train wreck. Their was noone hardly in any department, and I went up to the check out line up by seems where the employees hang out. was trying to get the attention of this one young girl, who was too busy talking to the men, she totally ignored me, all I wanted to do was ask why their was noone working arond the ceiling fan area. This was friday 9-9-08. I got peaved, so I just walked out, and will never return. Some employees that work there are just down right rude. I work with the public, in the insurance business, and I know not to make a customer upset.
2 failed water heaters | Lowes review from Reston, Virginia
2 failed water heaters and I was told to take them apart and figure out what was wrong with them. Then I should disconnect them and bring them back. Who supposed to pay for the plumber to connect and disconnect each time. Whirlpool was so rude, they went as far as hanging up on me and said it was my problem. At no time was I rude or unreasonable. Lowes said it was out of their hands. Deal with Whirlpool. This goes back and forth and I'm out the time and the money for the plumber visits. Let alone the number of trips to return the hotwater heaters.
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