Lowes Reviews and Complaints
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Lowes in Nashville, Tennessee - IT IS HAS BEEN A MONTH AND 3 DAYS CARPET STILL NOT INSTALLED
MARCH 22ND - ORDER CARPET FOR LIVING ROOM AND BEDROOM CARPET WOULD BE IN APRIL 4TH APRIL 7TH - LOWE'S TOLD US INSTALLING CARPET THAT DAY APRIL 7TH - COULD NOT LAY CARPET HE HAD BOOKED SOMEONE ELSE APRIL 14 - CARPET WAS TO BE LAYED, INSTALLER WENT TO PICK UP CARPET AT LOWE'S WRONG CARPET SENT APRIL 14 - WENT TO THE STORE JACOB KING PUT A SUPER RUSH TO GET THE CORRECT CARPET IN SAID IT WOULD BE IN APRIL 21ST, PROMISED ME IT WOULD BE LAYED TUESDAY APRIL 22ND CALLED APRIL 21ST TO SEE IF CARPET CAME IN IT DID NOT, JACOB SAID IT WOULD BE IN 22ND APRIL 22ND CALLED CARPET NOT IN SAID IT WAS IN MEMPHIS. IT WOULD BE IN APRIL 23RD MORNING AND THEY WOULD GET MY CARPET LAYED APRIL 23RD IN THE AFTERNOON WRONG AGAIN APRIL 23RD CARPET FINALLY CAME IN AT 11:00 A.M. STILL CAN'T GET IT INSTALLED. THEY ARE TRYING TO GET SOMEONE TO LAY IT. BUT, THEY SUPPOSE TO MAKE THE ARRANGEMENTS FOR MY CARPET TO BE INSTALLED AS SOON AS IT HIT THE STORE. I AM SO TIRED OF THERE LIES, MY FURNITURE IS IN A RENT TRAILER I HAVE NO FURNITURE IN MY HOUSE. I HAVE TOOK VACATION DAYS EVERY TIME THEY SAY THE CARPET IS TO BE LAYED. THE DAY I *** I GET A PHONE CALL THEY ARE NOT COMING. I DON'T KNOW WHAT TO DO. I AM READY TO SCREAM AND SCREAM.
Lowes in Reseda, California - Pella door was not what we ordered
We ordered a door from the Lowe's in Mission Valley in San Diego. The door arrived and the installer did his job. Unfortunately when the home owner came home she found that it was incorrect. Now we have to go through the hassle of reordering it. The Pella door that came in 4 weeks later was the same as the one we originally got. The Pella "Rep" said he knew it when he went to pick it up. So he took photos of the door to show them what NOT to do. Now we have to wait another 2 weeks to get a third door. We have been through this before with Lowe's when we ordered cabinets, so we know we are in for a fight. For some reason they just do not communicate with the factory. The Pella "Rep" was courteous when he arrived the first time to look over the door and made copious notes. For whatever reason Pella did not follow his notes. They just shipped another door that was manufactured just like the first one. We are giving them the two weeks. If they do not deliver our door on that day we are removing the door and casing and taking it back to the store ourselves for a refund and getting a door from someone else. I can't wait to see the look on their faces when we walk into their store with a door and want our money back. We're done with Lowe's. No more. We are going to get everything at Home Depot or the new True Value hardware store that went in near Clairemont Square. Lowe's - You are horrible. You may be in the top 50 in the Fortune 500 but you are in the bottom 50 when it comes to customer service and integrity. You lost a 2 to 3 thousand dollar per year customer. You will never again have the pleasure of taking our money. To Lowe's shoppers - Be tough and do what we did. By allowing them too much time to try to fix problems they hope that you as a customer will give up and go away. Being tough is the only way to get them to change.
Lowes Delivery to Disabled Man
I paid a delivery charge to Lowes of $59.00 for them to deliver 16- 8ft 2x6s, 8- 4x8 7/16 osb panels, 9- packs of 3 tier shingles, and about 6 -1lb boxes of assorted nails. The clerk asked me where they should stack it and I asked her to please have them unload it next to my storage shed, which sits back about 15 or 20 yards from the driveway. She said that would be no problem. Also Home depot has always unloaded my supplies there with no problem. I paid the delivery charge because I am 100% disabled and I should not be trying to lift and carry any of that. If I try to move any of that I suffer terribly for it. I ordered the supplies on friday and the delivery came midday on Saturday. My wife and I were there to meet the delivery driver. He was planning to unload the supplies in my driveway. I explained that he was supposed to stack it next to my storage shed. He said; and I quote, "We never unload the material anywhere we cannot back up to" I told him the lady who sold it to me assured me he would stack it next to my storage shed and that Home Depot always did. He said if I would help him he would put it there. I said I am disabled and I am not supposed to be doing that. He wanted my wife to help him. So I helped him unload it. He was carrying a osb panel by himself and he was carrying a pack of shingles by himself but he needed me to help unload the truck. It made no sense at all. And I am still suffering for it the next day.
Lowes in Las Vegas, Nevada - Employees abuse customers and store covers it up
I was getting measurements for my contractor of bathroom sinks a large pediestal and a small guest room. I was told "your plumber is dumb all sinks are the same". I then asked for help anyways to make sure. The employee started throwing sinks and toilets 16 feet away and when I tried to run I got hurt. As I left, he then threw and crashed over 20 other sinks, toiltes etc. I was running to get help. The sound was terrifying. All I could think was he had gone crazy "postal or culinbine". The store employees from the nursery area at the other end of the store came running and could hear the crashing. I asked the store manager to call the police she wouldn't "we'll handle it in house"? The man was crazy? I was up front by the cash registers crying and getting a cold pack for my leg. Still requesting the police. I was again denied the right to get a police officer. Now LOWES says nothing happened and only one sink fell. Oh! by the way Lowes says "there are no cameras in the store" and I need witnesses? The whole store heard the crashing. There were witnesses. Store employees were directed into a group for discussion and hushed. We saw all of this. So who protects the consumer from irate employees when the store wants to cover it up? If an employee does go "postal or crazy" who protects the consumer. Who protects the cvictim from and over worked, pressured employee? NO one the store is only worried about liabiliy and coverup. AND they lie that there are no cameras in the store areas or the cash register areas. COME ON GUYS there had to be cameras in case you are robbed.... DUH! I now tell everyone that you are not safe in their stores and I no longer shop there.
Lowes in Philadelphia, Pennsylvania - Washer broke seven days ago and is still broke
My new washer that I just bought from Lowes Route One in Lewes Delaware, broke seven days ago. They sent someone out to take a look at it. The service man said it would take another four days for the part to come in. On top of that it would take another three to four days for them to get back out to take care of it. I feel Lowes does not honor their contracts, they dont worry about the inconvieninces that you go through. As a consumer I would not purchase anything from a Lowes Hardwear store because you will get screwed. I feel as a consumer if a company promises you something they should have to honor their words. Thank you I hope you all take this seriously cause I would not like to see this happen to you. Joseph Kupchinski
Troy, Al Lowes under *** poor wal-mart manager
This store is unbearable(Troy, AL) . How can you put a Store Manager who knows nothing about home improvement in charge of a home improvement store? David Rountree not only is a blithering ***, he treats his employees like *** He uses threats and intimidation to get what he wants done, done. Almost all the good employees ran off, along with the customers who were coming here for the year before he arrived. Anybody left is so depressed from working here, they might as well be working for Wal-mart. Saddest thing is the district manager, Michael Bowman, knows he is a ***, knows he doesn't know what he is doing. Yet, Bowman is letting the people of Troy,Al suffer because he is the *** *** that hired him!!
We had recently needed to replace a Water Heater and after we had a plumbing service come to give an estimate, ($1400.00, plus extra for electrician to do the hookup) this would have probably have come to more than $2000.00 to complete the job, so we decided we could...
Lowes in Dallas, Texas - Lowe's Kitchen Cabinet Dept Sucks
My husband and I have redone kitchens before but never with Lowe's. This time we decided to give it a try. NEVER again. First, it took weeks for the designer to finalize our drawings (and we spent HOURS in the store with him trying to get it done but he was inexperienced with the software). Second, once the cabinets finally came it took over a week for the installers call to schedule an appointment to come verify delivery. (I spoke to the Lowe's people several times a week and they had the delivery date weeks in advance. This delay was Lowe's fault) Third, the finally came to inspect the cabinets and several were the wrong cabinet! Cabinets had been ordered that the salesperson had liked, not what WE wanted. Now we are asking cabinet maker to rush replacements (more cost!) Fourth, we were going to get our counter top from them so we asked them to send out the installer to measure. An older man showed up and took measurements I could have given him over the phone, then told me it would be another week for them to come and make a template and THEN another 6 weeks for the counter top to come in. I told them to cancel it and we found a local store that could have it done in 2 weeks. Fifth, we also ordered appliances from Lowe's and the kitchen cabinet guy had the nerve to "scold" me for ordering through the appliance department instead of directly through him. And last but not least, we had used a 10% off coupon to make our cabinet purchase and the cashier gave us 10% off the total instead of off of only $10,000 (which I guess is policy) and so the Lowe's cabinet guy got less commission and he was mad at us!! He actually complained to us about this error!! How unprofessional! I find that no one knows what anyone else is doing, the cabinet people are over worked and inexperienced, and for the $14,000 we spent, we are very unhappy with the experience and will NOT be shopping there again. Flower Mound, TX
Lowes in Indianapolis, Indiana - Does anyone work here?
I live in Indianapolis and shop at the store on 10th street about two to three times a week. With the spring like weather upon us I decided to start my outdoor projects. I have had good experiences in the past with the millwork and plumbing staff so I expected the garden staff to do the same. The problem was that there was NO staff. I had to go into the plumbing department to seek out a red vest. Luckily the same guy who helped with my bathroom project was there and remembered me and apologized for my frustration. I almost went elsewhere. How can you run a business and not have employees to help customers? There had to easily be 25 or 30 customers in the outside area and only a cashier in sight. I do not plan on continuing my project with Lowes this summer. Home Depot is just as far and I can spot orange aprons from the parking lot.
Lowes in Elkins Park, Pennsylvania - Thanks Lowe's, still no back door after 5 months
We first went to Lowe's to purchase the back door to our house in November. Multiple incorrect doors were ordered over the course of months, with no apology. Three weeks ago, we finally picked up what we thought was the correct door, and again, it was incorrect-swung the wrong direction which made it impossible to use. During this time, we have had no back door to our house, causing our heating bills to be huge and restricting access to our backyard. Three weeks ago, I spent an entire day on the phone w/Lowe's trying to reach someone who could help. Finally, the store manager agreed to give us the door and installation for free. The next week, someone came out to measure the door. Just today, we were told that we are going to be charged $325 because the person who measured the door figured out that the installation is going to be more complex. How they just figured this out today after working with us since November is difficult to understand. I spoke again with the store manager today, as did my husband. My husband was told that given the number of mistakes that have been made on our account, the door has been very expensive for Lowe's so we should understand that they need to charge us. It is not our fault that mistakes have been made, why should we be penalized? In addition, today, the store manager told me that he never agreed that the door would be free (not true). Finally, when I asked the manager if I could speak to his supervisor, he said that his supervisor is not available. When I asked what his protocol is when there is a customer service emergency and his supervisor is not around, he said that there is no one else to contact, no emergency number, etc. I ended up calling the Lowe's customer service line and speaking to a supervisor, who told me that someone from corporate will be calling me within the next 24 hrs. Given that it has been since November that we started this process, I spent all day on this three weeks ago, and still we have no door, and now are being charged the same amount we were quoted at the beginning but five months later have no door -- I am not hopeful. I am getting nowhere. Ijust filed this complaint with the Better Business Bureau and am hoping they can help me.
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