Lowes Reviews and Complaints
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Would not exchang brand new refridgerator for upgrade | Lowes review from Pennsauken Township, New Jersey
lowes would not exchange a brand new refridgerator that i purchased there for a upgrade.not happy with refridgerator wanted a larger one the first couple of weeks i had it.was told if i upgraded,would be able to get different one than was refused.am still unhappy with it and have tried to sell it to no avail. will not buy another appliance from them,also bought a stove and microwave at thesame time and 10 interior doors. very unhappy with appliance manager in milville,n.j. store.am still looking to buy a different fridge probably at sears.
Delivered 2 out of 3. No stock. | Lowes review from Warwick, New York
I purchased 3 appliances from the Lowes in Newburgh NY and when it was delivered, i got 2. When asked where the 3rd one was the delivery guy said it was out of stock. Mean while when i bought it there were plenty. 2 weeks later im here still waiting for them to redeliver it. Trying to get help from the Lowes store where i bought it is a nightmare by phone. Customer svc is total *** by by all means.They call you but only do it to cover there own ***.Get in touch with their corporate office and *** to ***, Never ever again. Newburgh,NY. Recomend taking the item with you if small enough.
Lowes manager allowed another company to take new appliances free
I worked at Lowes in Hanover Pa. and I discovered what the Manager was doing and I caught the man picking up the appliances that Lowes said were damaged. Most were all Ok and this other company sold the appliances. I also caught another employee stealing items out thru the dumpster and another person picked up the items and put them i his truck. I gave Corey Becker the tag number but he did not do nothing. I guit working for Lowes due to the crooks not doing the right thing and contacted Lowes and they also did nothing. I hate Lowes for what they did.
Not happy | Lowes review from Phoenix, Arizona
lowes 2808 operation manager and zone manager don told me and my wife not to shop your store any more we speed lots of money at lowes they need to be sorry for the way they threat poeple we love lowes but if they dont want are money we can spend at home depot .they have bad consumer relations chris says that he served in the marines that poeple likes they deal with us in many ways we dont what he means and why.this has made wife not want shop lowes anymore problem we dont need.august was bad month
Sleepying in wonder land | Lowes review from Westminster, Colorado
I have shopped at Lowes in the Wesminster, Colorado several times this past summer. Often, having to get keys for lawn equipment for my company. Both times that I have visited, the garden associates have hidden themselves in their "hut" not looking up to see me or even say hi. That isn't the kind of experience that I would like to have shopping anywhere. The cashier was worse than that. I waited while the cashier was on the phone talking to her "girl friend". No hello or I will will be with you in a minute. The Thorton, Colorado store is worse. Try to get an employee from the carpet department to help you. The employees felt it was more important to put carpet supplies in the overhead that to help me. Who is paying your pay check? Ever tried to complete the voice of the customer for LOWES? If the experience is lower than a 8 or so, the computer kicks you out of the survey. Seems that they are afraid that a customer will be able to voice the concern of poor customer service or lack of the employees being friendly towards the customers. Maybe the thought of the true shopping experience scares the company greatly. Lack of help, no friendly employees, employees wanting to hide in the "garden hut" where the computer system is located, ignoring the feeling of the customers has led me to believe that Lowes doesn't want me to shop there ever. For that reason, I find myself going to HOME DEPOT to do all my home improvement purchases. At least at the Broomfield, Colorado store, I can feel welcome by friendly employees in all the departments. Home Depot goes out of their way to make the customer feel good and tries to please the customer in anyway it can.
Lowe's poorly installed my roof in 2005 & ran away | Lowes review from Bronx, New York
I contracted with Lowe's in 2005 to install my roof. They not only failed to properly install my roof but have to date failed to make any attempts to make me whole. As a result of their lack of oversight (they hired contractors without first checking their credentials) my home developed leaks that were never there before. I have incurred serious interior and exterior damage as a result of the work performed by the contractors they hired. Lowe's never once checked the quality of the work being performed while the roof was being installed. To make matters worse, the contractor they hired to install the roof in turn subcontracted the work to another unqualified installer.
Ripped off $99 install/to $700 | Lowes review from Rochester, New York
I had 2 windows installed by lowes and what turned out to be $99 for each window installed was @$350 each window and didnt use as much material as charged For 2 windows and install it cost me $1500. Also the screen had a few holes and the contractor has to come back and repair/ change some things, it has been 2 wks and I have heard nothing from lowes or contractor. I reccomend not ever doing bussiness with LOWES! RIP-OFF I also had the install person check out window job and they told me I coulnt have got the $99 install because I didot have enough windows put in. It is right in my contract! Ripped off in Rochester
Very rude in the paint department | Lowes review from Atlanta, Georgia
I have went to lowes hardware in va for years and never had so much of a problem from one individual, as i did today. Hers how it started i had bought some paint "the best" as told by the employee, well as i had some problems with the coverage. i called and the lady was very rude to me as was her associate in the backgroud she was telling her "she didnt want to talk to me or she would holler at me" Well needless to say she was more less calling me a liar, so i called the store manager he then told me to bring the paint back, which i told him and he said he would talk to the associate, needless to say i will not return to the paint dept at lowes again, id rather get my pain some other place, more curtious ppl. youd think with a big sale they would be friendlier.
WHERE IS THE FLAG | Lowes review from Augusta, Georgia
If your Lowe's does not display our American Flag Outside, Ask them why. Lowe's customer support told me it was to respect the diversity of their customers. So in other words they respect illegals and others by dis-respecting America. If their shoppers are offended by the American Flag they do not need to be in America. If they refuse to learn the language they do not need to be in America. A tiny American flag sewn on some employees work smocks is not a show of support for the Nation that has enabled Lowe's to become a large company. Fly OUR flag outside or close your doors.
You can do it, they can't help. | Lowes review from Bellevue, Washington
What is going on with Lowes? Has the number of quality applicants dwindled down that far or are they just not paying enough to get quality people? Every time I seek help at Lowes I go away frustrated at best. Here is my most recent experience: just tonight. . . It is Saturday night and to finish a weekend project, I need a part for my pressure washer. I already know to steer away from seeking help at Lowes but specialty stores are closed and I am running out of time. So I breakdown and head to Lowes. The sales guy, Ralph, at the first Lowes store I go to tells me that his store doesn't carry the part but that the computer shows that a newer store--30 minutes away--has eight. They are near closing time but if I go now, I could make it. I really want to complete this project in the morning so I immediately bolted... ...without taking the time to get the exact Lowes SKU number. My mistake. My HUGE mistake. I drive 30 minutes and make it to store number 2 before they close. I prepare to bask in the warmth of successfully getting the part just in time. But my dreams come to a crashing halt. They didn't have the part. What is worse, they claim the part doesn't exist. They had never even heard of the part nor could they call anything up like it in the computer. What!?!? But then how did Ralph at the other store find it and describe it to me. Why was I told it was available? Only one solution, call back Ralph at store 1 to get the details. Right? Easy enough. I get store 2 to call store 1 back. Now store 1 claims they have never heard of the part. But what about Ralph? Did they speak with Ralph? No, they just tried looking for it. I kept asking the folks at store 2 to ask for Ralph but somehow they are just not getting it done. I try to be patient. Fifteen minutes go by like this and I can't take it anymore. I tell the folks at store 2 that if they are not going to ask for Ralph then I wanted to take the phone. Surely I thought that would get them to ask. Instead, they handed me the phone. I was a bit surprised but was happy to take over. I must admit I had this attitude like "let me show you how to cut to the quick." But I soon find out I am not going to show anybody anything! I was the one about to be "schooled." I immediately ask to speak with Ralph. The store 1 folks didn't even respond. They wanted to help in their own way. They asked me more about what I was seeking. I again ask to speak with Ralph. They simply were not listening. They tell me they can't find the part in the computer. I ask for Ralph--I wanted to say something like "read my lips." But they are not going to have me being the one dictating how my needs will be addressed. They call others over to help. I try to appeal to their logic explaining how finding Ralph would save all this manpower being applied to the problem. I plead to be transferred to Ralph. 30 minutes go by--no, I am not kidding!-- and no one will go look for Ralph. Everyone thinks they can come to the rescue, but all I want is to go back to the guy who found the exact part I needed in the computer. At about the 45 minute mark, some young kid at store 1 takes the phone and tells me he is having trouble finding the part. Like the others, I know he was just trying to help, but I came really close to losing it! I demand to speak with the department manager. Turns out the kid IS the department manager. Didn't see that one coming. Nevertheless, I didn't skip a beat and I then demand the STORE manager. Sorry, he's not here. Who is there running the store? That would be the acting store manager. I ask for that person. I get someone--sounding like she's in WAY too much of a hurry to help me. But I fought hard to get my request in: I want to speak with Ralph!!! Her response: Ralph was not working that night. I am stunned. And before I can think of what to do next, she routes me back to the department manager. If you are following this story, I am still in store 2 on the phone with store 1, 90 minutes have gone by and I am no further along than when I started. The amount of frustration is undescribeable. Before I can get my sense of direction back, employees from both stores decide to agree and conclude that no part like the one I was seeking has ever existed anywhere, as far as they knew, but especially not within Lowes. Period. And they had no explanation for Ralph, the mystery employee. I should have just cut my losses at that point, hung up, and walked away for good or just committed suicide. Either one would have been better than what did happen: me finding something to prolong my agony. In the process of getting off the phone I see a parts catalog at store 2. Just for grins I quickly turn to the pressure washer section. There, I see the EXACT part that I am looking for! What about this!?! >How come nobody came up with this? That is their special order parts and accessories. >Oh, so those are not technically a real Lowes item? No, they are Lowes items with a real Lowes SKU. >But these are not searchable in the computer? No, they should be. >Well, I guess it doesn't matter if they are never in stock. No, some stores may have some of these items as they can convert to regular stock items. >So is it possible some store in this area might have some? Maybe. But we can't tell because it is too late. Computers are down for maintenance. OMG, can you imagine how I felt? It is at times like these that you begin to understand how less stable people just go postal. More and more, this seems to be the norm rather than the exception at Lowes. Is this the way it always has been and I am just realizing it now? I have not had the greatest experiences at Home Depot but nothing to the depths of horrible service of Lowes. I think the new slogan for Lowes should be: Lowes. Always harder than it should be. Always. It must be catchy because I find myself remembering it now every time I am in Lowes.
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