Lowes Reviews and Complaints

from then to now, i am pissed, please help. here is my shot-story of events which i do have paperwork, however i do wonder if there are others like me, meaning the contempt i hold and have held for years did not keep me from shopping in your store nearest me, in fact, there is always one or so employees working that recognizes me, all refer to me as a very valued customer, i laugh & keep spending cash for my buys. meanwhile back at the ranch i am constantly bombarded with calls from collection agencies all across the country. my mother is 82 and i am 60, we are both single and still work very hard physically outdoors and love it, my mother was the primary account holder, she put my name on the account so that it would be easier for me to run back & forth for materials. we first build me a small apartment in back of my 10 stall barn, we had rental houses and now we have a rv park. we paid cash for all til there was a 6 month zero interest period, i paid that in-full and went back for another go around, time to pay off and i paid off and thought i had lost my card, i reported, i am unaware that a couple hundred dollars was not made part of zero interest pd in full, i was sent another c/card, which i put up for an emergency. i began getting balances on account number i did not recognize & began contacting lowes, time after time,waiting too long to get a human being on the phone to help me find these charges, where, etc. i was working w/someone who was tracking down and the storm rita came to my home, after rita i was without a land line phone for 3 months, i along with all others were all up-side-down. after that i never reached another human being thru your lowes custmer help center, you turned my account over to collection and years later it gives thousands of dollars as a balance.

Had the inside of my house painted, a very professional and expensive job. My wife decided to put new flooring in the down stairs bathroom and laundry room. Went to Lowes for the flooring. The installers showed up, installed the floor on the correct day. After they left I noticed the toilet was plugged in the new floor bathroom, called Lowes to let them know. They contacted the installers stating they would come back in the morning to take care of the problem. In the mean time I shut off the water to the toilet so nobody would use it. Used the upstairs bathroom to take a shower, little did I know they dropped the old wax ring seal for the toilet down the drain. This plugged the main line all the shower water, toilet, etc. from upstairs came out the toilet and flooded not only the new flooring but my living room, den, dinning room, and bedroom. Thousands of dollars of damage. Lowes now wants nothing to do with me, since the installers are subcontractors. The store manager won’t even return my phone calls. To say the least, I don't think I'll be shopping at Lowes anytime soon.

Do not buy there, I bought Pella windows for the all house with installation from Lowes, they told me the windows will come in two to three weeks now they tell me another three weeks. I asked them to guarantee that and the manager response was it is not us it is Pella – I did not buy the windows from Pella Bought it from lowes. They give me and excuses that it is all Pella fault and they are trying to do their best, well I do not have any contact with Pella, I bought from Lowes. DO NOT BUY THERE – they promise and do not deliver !!!!!

We are remodling our house, my granddaughter took me to Lowes to pick up some supplies for our contractor. I had fallen the night before and injured my back, I could barely walk. We were at the Lowes in Ardmore, Oklahoma. First of all we could never find an associate to help us and we had problems finding anyone to page an associate. We started in the tile section, I need to purchase ceramic tile and we couldn't find anyone to help us. I walked, very slowly I might add, to the front and up and down the front portion of that section trying to see someone down one of the isles. I finally found a man in plumbing and he paged the associate for tile. She was rude and acted as if we had really put her out and treated us like we were totally ***. We then went to get wood trim and we couldn't find what we needed. Again, no associates anywhere in site. I walked from the back of the store to the front to the register and explained to the girl I was in a lot of pain and we needed some assistance in the wood trim and would she please someone to help us. I went back to the trim section and no one ever came, she didn't do a page either. Finally a gentleman shopper came by and helped us. We had to buy glue for hard wood flooring, they told my granddaughter, at this point I couldn't do anymore unnecessary walking, we didn't need glue but they did point her to the section where the glue was located. She found someone in that department who told her "the glue is right there, you can get what you need", no help offered, well, we got the wrong glue!!!!!!!! When we got to the register there was only one person in font of us and it was taking forever, I asked the second person standing in the cashier cage if it would be faster if I just walked to the front and got checked out, we were in the lumber section with only one cashier working. She said no they were just waiting for an override. Again it took a long time and I started to turn the cart around and leave and she told me the woman had to go get more money and she should be gone too long, no apology. I told her how rude everyone had been and my granddaughter told her they wouldn't need to worry about her business, she would pay more money somewhere else rather than be treated as we had been treated. Finally we were checked out, we had heavy ceramic tile, 7 foot long trim and other items that were heavy. I said is there any chance I could get someone to, at tht time the cashier came out of her cage to go on break or something and the three men working in the area just disapppeared. I said very loud, well never mind I haven't had any help from anyone in this store yet! My granddaughter loaded the merchandise and we left. Had we no had to have the material right then we would have waited until Monday and gone to a local lumber yard but out lumber yards in this area close at noon on Sat and are not open on Sunday. I worked at Lowes in Lewisville Texas and more than once I apologized to a customer for someone else or for not having what they wanted. An apology from an associate can go a long ways but I would never reccomend the Lowes in Ardmore Oklahoma