Lowes
Reviews and Complaints
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Verified Reviewer | Emporia, KansasNot got mower back
I have a m-110 craftsman push mower it was under warranty so I sent it off to get it fixed. I was told it wasnt covered and that I needed a shaft and it would cost $500 to fix it and I only gave $249 for mower.
So told them not to fix it. I was suppose to at least get the mower back. Its been over a month and havent got it back yet. I could use it for parts at least I did pay for it.
But I contacted store and they know nothing. I would like to have my mower back or at least replace it or something. It was only used like 3 times when this happen.
I bought it from Chillicothe mo Lowes store. Thank you for your time
- Stuff
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Midwest City, OklahomaDeceptive Warranty practice
I purchased a fridge, over the stove microwave, and a double oven from Lowes, in 2018. After 6 months of having the fridge, it started freezing all my groceries and ruining them.
They sent A&E out to repair it a total of 6 times within 6 months, to no prevail. Finally, I had enough of the runaround and contacted Nikki in Customer Relations. She had the local Lowes store send me out a replacement fridge.
My microwave stopped working around 2 months ago. Lowes sent a company to work on it.
They never got back to me, so I contacted them on 2/7/22. They advised me that an email was sent to Lowes on 1/31/2022, to notify them this would be a buy-out, which means that the microwave couldnt be repaired. I called the local Lowes store and spoke to Daniel in the appliance department who had no information about this. I called back and spoke to Demetrius, a manager who had no information and referred me to their warranty department.
I called the warranty department and spoke to several agents and was on hold for a total of 1 hour waiting to speak to the agents.
I was advised that they were requesting a buy-out and that I would receive a refund check in 7-10 days for the amount that I paid for the microwave.
On 2/16/22, I called and spoke with Jakarta who informed me that it hadnt been issued. I called the Executive office and spoke with Nikki who informed me that she would investigate it. She called and left me a voicemail message stating that a refund would be issued. So, nothing was done until 2/16/2022, until I complained to the Executive office.
Ive been without a microwave for 2 months, now.
Their warranty process is deceptive. When they sell you the warranty, they dont advise you of the painful process and that you may be without your product for months, and that you will have to continue to follow up on the process, and eventually complain to the Executive office to get anything done.
I will NEVER purchase an appliance from Lowes again!! They are beyond unprofessional.
- Selection and price
- Warranty
Preferred solution: Full refund
User's recommendation: Don't purchase appliances from Lowe’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Keizer, OregonWe Paid to get new toilets installed, two weeks overdue
Hi, I went and bought two new toilets from the Keizer Oregon Lowes about three weeks ago. One of them got installed, the other one is broken and makes noises.
Chris the store manager sure took our money fast to purchase them, but he hasn't fixed the other one. Despite calling and emailing and going down in person, Lowes is ducking me and avoiding me. Chris the store manager gave me his personal number but when you call it, he says he rarely checks the messages. I just want my toilets installed and working, plain and simple.
This Keizer Oregon Lowes is a joke, the people are rude and the management treats adults like children.
I will never shop here again.
As of today, no one, not even the store manager or even the president of Lowes has reached out to me. My advice, is shop local and don't spend your money at Lowes.
Curtis
- Being treated rudely
Preferred solution: Deliver product or service ordered
User's recommendation: Shop elsewhere, not at Lowes
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Verified Reviewer | Houston, TexasSome store representatives seem to be prejudice or they just have distasteful attitudes when it comes to dealing with customers
Preferred solution: Apology
User's recommendation: Either be light or white!
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Verified Reviewer | Sorrento, FloridaUnbelievable experience
Lowes - I am not typically one to write about a situation but my recent experience has been too surreal to not share. On 3/25 I placed an online order with your customer service rep for a Samsung washer and dryer promised to me on 4/2.
I thought it odd that the fulfilling store designated to my order was not even the 3rd closest store to me, but ok, I dont know how your system works. On 4/1, I got an email saying that 4/2 delivery wasnt happening and maybe 4/9. Meanwhile, ive noticed that your website shows my dryer as out of stock so it appeared one wasnt allocated to my order when I placed it on 3/25, when at that time, your customer rep stated AND VERIFIED stock. On 4/1, I contact the fulfilling store, who is clueless why they are designated for my order but suggests there is actually one of these hard to find now dryers in stock at an even further away store.
I call this new store and its available but the employee says he will not hold it because someone may order it from online and it would be allocated to them. Im baffled, I did just this on 3/25 and why wasnt one allocated to me? Especially when there was one locally. Getting zero assistance from this store, my boyfriend and I make the trip to get this dryer last night.
Mind you, he has just returned home on a flight and this is not convenient but the store wont help. We purchase the dryer and get it home to find it heavily damaged and INOPERABLE despite it being sold to us as new. I contact the store who says there is nothing they can do and they agree to come get the damaged dryer, but can offer no replacement. My original order was canceled on 4/1 without my permission by an online customer sales rep and now Im left totally empty handed and no offer to assist.
I have always purchased my appliances at Lowes and really love your stores, until now. This has been so insane and a waste of my time when your inventory tracking should have the ability to actually be accurate.
Your own employees on multiple occasions say the inventory system makes no sense. Your pricing is usually the best but if you dont actually fulfill orders, it feels fraudulent.
Preferred solution: Let the company propose a solution
Checking on a park for proud of the eye bolt and cannot find partd for
Preferred solution: I just need a power circuit board for My master built grill
User's recommendation: Don’t buy a master bill from Lowe’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eufaula, OklahomaYour phone system McAlister's ok
User's recommendation: Get someone to just handle the calls and the answers to the calls without ringing these people that never answers their department
If I could give a minus 10 I would. horrible on every aspect
Preferred solution: Let the company propose a solution
User's recommendation: Do not consider Lowes for your flooring needs
To see if an item is in warehouse.
- Cashier very nice and friendly
Customer Service
User's recommendation: If you have Lowe’s handle the installation of any projects, do not let the installers leave prior to them informing you what the next step is if they are unable to complete their “part” of the project.
No one answer the phone.
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auburn, WashingtonDishonest sales people.
0n 10/21/2021 I order carpet from the Lowes store in Auburn, WA. It was supposed to be installed in the first of November.
The second week of Nov. I called and they said it was on its way and would be at the installers within a week. I called the next week and they told me that the carpet had arrived and they just needed to confirm something with the installers by email. The last week of Nov.
I called again and they told me that the carpet was in and they were still confirming things with the installers.
The first week of Dec, I called and was told that the carpet had never been delivered and the manufacturer was out of stock and would not have any of that specific carpet in the near future. No company should ever lie to its customers.
- Zero customer service
- Dishonest employees
Preferred solution: Let the company propose a solution
User's recommendation: Never use Lowes installation for anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hannibal, MissouriDefective product
Preferred solution: Full refund
User's recommendation: Don't buy a stand-up utilitech fan!
You have stolen my money
Preferred solution: Full refund
User's recommendation: Never buy from crooks
Horrible customer services
User's recommendation: Dont buy in Lowes Medford NY
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Just drive to the store. What are you going to accomplish over the phone?