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Purchase of flooring from Lowes

4.1
Details
Lowes Flooring puruchase Bedford, In Larry & Judy Kidwell 102 Shandell Dr Bedford, In 47421 812-545-9033 2/2 Install estimator came to our home for measurements 2/6 Received estimate from Lowes 2/6 Placed order with Lowes for flooring and paid in full 2/11 Materials delivered and placed in our attached garage. Advised installer will contact within 48 hours. 2/15 120hours later received install from installer and date was set at 2/21 2/20 Install office called at 11:00am and advised material needed to be in home for acclimation. Had material inside by noon 2/21 Installer arrived around 9:00am and could not install today do to material had not had time to acclimate. They advised install office would call back with new install date. 2/22 Had not heard from installer by 10:00am therefore I called install office and talked with Mona. She said installer told her the installers advised they couldn’t do install as material was in garage. She have a new install date of 2/27 2/27 Installers arrived 9:30am and installed a few pieces saying material was defective Advised us to contact asst mgr Cole at Lowes. 2/27 Went to Lowes at 4:00pm and talked with Cole. Explained to him what installers said about defective material. He made arrangements to pick up defective material and replace with new material and said he would contact install office for new install appointment. 2/28 Lowes picked up defective material and replace with new material. 3/4 Have heard nothing from Lowes or installers, called Cole at Lowes 12:30pm and shared with him have heard nothing. He indicated he would call install office. Install office called and advised new install date of 3/11 3/11 Installers arrived 10:15am and looked over material. Did not want to install and said material was made for self installers and there could be some seems that would be visible. We have been dealing with for over a month. I asked for them to go ahead and install. Very disappointed in the service. Install is now complete and satisfied with the install Larry & Judy Kidwell 3/11/2019
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Review
#1499096 Review #1499096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Scheduleing of installation

Lowes in Mount Laurel, New Jersey - Still no roof, leaks possible mold building

we signed a contract on November 30, 2018 for a roof installation. Hurricane Michael left our roof damaged and leaking, and we went to Lowes with the assumption that we would get prompt and reliable service. here it is four months later and still no roof. We have heard many excuses as to why we have no roof, but enough is enough. your services lack reliability!
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Review
#1498583 Review #1498583 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Let the company propose a solution

Lowes - 6month trying to get fence fix

Lowes to install fence with 3 gates . Rep didn't know there was metal post to reinforce post even though there was a six foot sign saying what you need. When asked about it he was clueless. fence not right, after a lot of calls and going to store it is six month and the people who are to fix the fence are the same one that installed it. trying to cut corner , when I was paying to have work done they said post needed replaced, when their paying for it , it doesn't need replaced . You talk to everyone in the chain and nothing gets done so you have to keep calling or going up to the store. When they finally did come to do the fence they took down a lot of the fence and said they would be there the next day, no calls then calls to them no return call, call to them the next day finally answers the phone was told they might get to me , it is now on a Friday not here , I have a big dog can't use yard due to this. They took down the fence and then had to order the parts. Their doing another job so their trying to fit me in they have my money so who cares. if Lowes has anything to do with it RUN as fast as you can. Do it yourself even if you don't know how, you will do a better job and save on the headache and money. Fence still not done. A lot of why they can't do it or I didn't know and I'm sorry but still not getting anything done. Remember RUN as FAST as you can. Don't care about your yard throwing cigarettes butts all over the place.
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Review
#1498449 Review #1498449 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$300
Preferred solution
it fixed right and completed
Tags
  • Lowes Fence

Lowes - NOT VERY GOOD?

3.6
Details
I SEND FOR MY REBATE ON 9/19/18 AND UP TO DATE I HAVE NOT RECIEVE D NO REBATE . MY NAME IS TOMAS CHAVEZ AND I BOUGHT A WASER AND DRYER FROM LOWES . I HAVE ALREADY FINISH PAYING FOR IT THANK YOU ANY WAY .I'LL BE SURE TO PASS ON TO MY FRIENDS
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Review
#1497870 Review #1497870 is a subjective opinion of poster.
Service
Lowes Rebate

Lowes in Capital, Illinois - Tile installation estimate

2.4
Details
Lowes - Tile installation estimate
Bought tile from Lowes. Got an estimate for installation and removal of old tile/carpet. They wanted almost $11,000 for a 915 square foot install!!! That did NOT include the cost of the tile for which we had already shelled out $3800. Once I received the estimate which only showed a total amount, I requested a detail of the charges and found I was being charged roughly double the amount they had stated for installation. In addition to finding hidden costs, it appeared they were padding the costs of installation and removal, if not out and out double charging for it! Needless to say, I decided not to use Lowes for my tile job.
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Review
#1497774 Review #1497774 is a subjective opinion of poster.
Service
Lowes Tile Installation Estimate
Reason of review
Pricing issue

Lowes in Vanceburg, Kentucky - No rebate received

Did not receive my rebate for buying appliances. Tracking number "LNKH-8725-7997.
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Review
#1497499 Review #1497499 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Rebate
Loss
$75

Lowes in Evansville, Indiana - 11% REBATE SUBMISSION NOT POSSIBLE

WEBSITE FAILS. NOT WORTH THE EFFORT. CAN SHOP ELSEWHERE.
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3 comments
Anonymous
#1688668

ditto here - have to keep trying...eventually I got it to go. Very frustrating though

Anonymous
#1680217

Update on this issue. I had the same exact issue when submitting via personal PC.

I then got on my phone and filled out the rebate and clicked submit and it immediately processed. This is really a pain in the you know what but give it a try using your phone.

Anonymous
#1674100

My husband and I tried to apply for the 11% rebate on Lowes.com Get all the way to Submit and then NOTHING!!!!!!!!! Never have this problem with Menards rebates, so easy!!

Will never run up to Lowes again just to get the 11%, what a rip off!!!! Why can't they make it easier for the consumer.

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Review
#1496430 Review #1496430 is a subjective opinion of poster.
Service
Lowes Rebate

Lowes - No information till i called

3.5
Details
I bought a dishwasher on Tuesday 3/12 and set up for installation service that they assured would be more than a few days. I waited until Friday and called since I had heard nothing and they said they would have the installer call to set a date bun no call so I called 3 times today 3/18 and finally got call but the install date is 3/25, about 2 weeks after I bought it. I WAS PLANNING TO UPDATE A NUMBER OF MY APPLIANCES BUT WHEN I DO IT WILL NOT BE THROUGH LOWES….
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Review
#1495324 Review #1495324 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of information

Lowes - No help from the salesman

1.0
Details
Cannot get a straight answer as to why a microwave oven cannot be installed within a month from ordering. One day we are told it has arrived, the next day, it has not arrived. Now, WE are supposed to check with a different Dept. at Lowes and prod them to action. The sales person has washed his hands of the problem.
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1 comment
Anonymous
#1662167

The salesman has no control over their deliveries and installation. They are handled by a separate department.

Why wouldn't you want to deal directly with the people responsible for delivery and installation?

It doesn't make sense to have a person in the middle taking your call, then calling the installation, people, calling you back and if there were questions for you starting the whole cycle all over again. Communications would be much better if you talked to the installation department yourself and that is why the salesman has stepped out of the circle.

Review
#1494499 Review #1494499 is a subjective opinion of poster.
Service
Lowes Microwave Installation
Pros
  • Nightmare
Cons
  • Serviice
Reason of review
Poor customer service
Loss
$457
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Very Poor Customer Service

Lowes - What a messed up business!

Two weeks ago I entered a local Lowes and waited for 20 minutes while being told there were two people working in the Fashion Plumbing Department who never appeared . I stormed out. Left a cart full of items I was considering but unsure of. Next I sourced a 24" Oven Vent Hood and tried three times to order online. I never got a order or customer number but apparently when I called customer service to see the order and was told there was not one, I reordered with a person. Very pleasant and let me know the item would not be available for two weeks. Not great but ok. Today I get two of the same items telling me they are backordered until Mid May! Not only does that not work but I still have two orders. I waited on the phone this morning for a good amount of time and canceled then order I thought I had. I am not doing that again. Shame on you Lowes for wasting hours of my time!!!
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1 comment
Anonymous
#1661459

I doubt any store would feel sorry at the thought of loosing you as a customer. You are far too impatient.

You can't wait for salespeople to finish with their other customers to help you.

You can't understand that stye don't manufacturer the products they sell and blame them when their suppliers backorder a product. Hope you find a store that will put up with you.

Review
#1493182 Review #1493182 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$570