Anonymous
map-marker Livonia, Michigan

Lowes delivery and poor customer service

Purchased a refrigerator from Lowes on Thursday for Saturday delivery. They would not commit to a delivery time. They finally called on Saturday at 9 am and said they would be there in 10 minutes. The delivery people left and as we unpacked the refrigerator we noticed a dent in the door and called Lowes to report the damage. After several calls back and forth they told us they would bring a replacement door to us on Sunday. Rachel said she would call us on Saturday after 5 pm with a time for Sunday. At 8 pm no one had called so we called the store only to be told we should just wait until Sunday and someone would come between 9 am and 8 pm! Bottom line lowes really does not care about the customer ....... Don't buy from Lowes!! Yzqx
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2 comments
Guest

The saw we use to cut wood is not made to cut 4x4s .They will not fit into the saw. My question to you is why would you go to buy something you know will not fit into your car??

Yes...we are filled with power tools..for sale!!

And wth does this post have to do with the original post? ***.

Guest

Went to lowes to get a 4x4... needed it cut so it could fit in my car.

They said they couldnt cut it. So i went to home depot.

how can a place filled with power tools not cut a 4x4....

nice!

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Delboat
map-marker Harrisburg, Pennsylvania

Didn't contact me for an estimate

I paid for a floor estimate and it took two week for them to call me. I had to call them and they jerked me around. The sub contractor after measuring the floor never supplied the estimate. I complained and then after a week of calling he said my mositure content was to high to install the floor. Why didn't the sub contractor call the day he proclaimed he found the problem. The reason is clear he was mad I complained about him. I asked for a new subcontractor. I asked Lowe's for the estimate since I paid for it and never received one. Very poor service from the Lowe's store manager flooring sales person and fly by night sub contractors.
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Anonymous
map-marker Reston, Virginia

Rude

Two trips to the paint department, trying to match an existing color. First day, only friendly helpful service! They were great. Unfortunately I got semi-gloss paint, and the color I was trying to match was flat.I went in with my samples the next day, and the employee's were not interested in helping me or advising me. The attitude was, I will mix the paint as long as you know what color you want. Anything beyond that forget it! Wow! What happened to the crew that was there the day before? I regret not going to Home Depot to begin with!
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PMR
map-marker Boston, Massachusetts

LOWES...let's SCREW UP your order together!

Updated by user Apr 01, 2011

UPDATE: After emailing Lowes management, I received a return email and call from their Executive Customer Care group asking for the store location, my contact info, etc. Pretty impressive! Turns out the Store Manager\'s intent was totally miscommunicated by the Coutertop guy and we are getting together to resolve this matter to the satisfaction of all parties tomorrow. Quick, fair and adequate response.

It should be noted that:

1)this outcome had NOTHING to do with the posting on PissedConsumer

2)Beware...If you post anything here, it takes a notarized letter to remove it. Since PissConsumer has the usual password security controls, I consider this a serious flaw in the website\'s concept. There must be an ulterior motive for making it necessary to get an \"Act of Congress\" passed to correct errors on the site.

Not good.

Original review Mar 30, 2011
I'm attempting to get my home ready for sale and wanted to install new kitchen counters. I went to Lowes with drawings and figured I'd get some help from one of their "expert" staff members. The first time they were ordered, he completely disregarded my drawing and the opening for the sink was 4 feet to the right of the proper position. Had to go back and reorder. They had to credit and reprocess the whole thing. Weeks pass by. When he reorders, you'd think he'd be extra careful to look at the the proportions of the drawing versus the linear measurements for the sink positioning. Well, he did not. So, even though the drawing proportions were right on, my mistake on the linear measurement screwed up the second order. So, the Store Manager has now decided that, in spite of the lousy service, I can "go pound sand", say goodbye to my $700 and re-order. Well, LOWES CAN GO POUND SAND! I will not shop there again and will take every opportunity to flame them on the net and to friends/family/strangers. I'm unemployed right now and $700 could have paid my oil bill for the last 2 months.
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Loss:
$700
5 comments
Guest

Going to Lowes for your countertops serves you right if you get screwed. Support your local community installers not some big chain that beats up on other retailers.

First off though, a local professional countertop installer comes out and takes measurements for themselves to assure everything is right.

And then if there is a mistake they eat the cost. Smarter shopping if you ask me, even if the local guy is a 100-200 dollars more.

Guest

It'll all be resolved tomorrow at some extra cost to me, a bit of extra time for Lowes (which will be funded by my extra cost) and no cost to the consumer. That's all I was asking for all along. So, find something else to do with your extra time and save your opinions for black and white issues which you can comprehend.

Guest

What a ***. You provide wrong measurements and don't take the time to look at the drawing they provide to see that it is wrong and have the nerve to blame the store and want them to cover your error. People like you just drive prices up for everyone else.

Guest

The error the first time had nothing to do with the measurements and yes, I did give an incorrect measurement. You are missing the point.

Errors were made on both sides and all I expected was a good=faith workout. By the way, the store manager called me today and agreed, so I guess it is of no importance whether you get it or not.

I'll be reversing my position if, in fact, things work out as we discussed. you can report bck to the Lowes Cabinet department now.

Guest

You did just say you gave the wrong measurement. Right?

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Gerald S Xmk
map-marker Baltimore, Maryland

Furnished me with a bogus estimate

I wanted laminate flooring installed in my kitchen, the kitchen was measured and an estimate was furnished. The estimate was for for 180 sqft my kitchen is 10'x16' and cabinets occupy 36sqft. It is my estimate that the required area would be 140sqft which includes spoilage (10%). In 5 days run around on the phone I was told the measurer was the installer (she isn't), the labor included my $35 I paid for the measure(it was not), the price for the molding was listed as material and much more lying. I decided to go with a company I can trust. You have lost a customer forever. I was shuttle around from the laminate manager, to the estimator, the installer (wh0 hung up on me) to someome named Scott
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kabs
map-marker Collins, Georgia

Set up to Fail...Notes from a former Lowes Employee

Years ago, I worked for Lowe's, and learned the hard way that they set employees up to fail. I'm not sure if it's an intentional act, or just some random mistake that brought it on; though sadly I think it's the former. Before getting into things, let me quickly explain how the front desk (as so many call it) works. Typically, you have two registers there, but only one is open. That customer service associate, nine times out of ten, isn't a specialist, nor are they anything important. Nearly every time they're a cashier. In most cases, an untrained cashier. You see, those assignments aren't permanent. Each shift the Head Cashier picks where people are going to go. Jo, you go to Lumber, Frank, you're in Returns, Danny I want you on Register three, oh and Dan, take Customer Service. That's it. No real mystery to it, though at a glance it can get confusing for the average customer. The sad part about it, is that the company actually did an internal study of this. They found that most every complaint filed about customers not getting the service they desired, was tied directly to the fact that the person in Customer Service, typically, wasn't trained above how to use the register. Yet, it was in the company policy to have it such that the person there needed rotated each shift. Meaning you rarely had the same person there two days in a row. I remember, in my time as a Head Cashier, that I actually managed to get written up once for placing an experienced cashier in customer service. It was my intent, knowing that the holiday coming up was a big grilling day and expecting (with a sale on grills no less) a huge flow of customers coming in; to head this off with someone that knew what they were doing. However the Cashier knew too much, to the point that he knew he wasn't supposed to be there two days in a row, and he reported me. My Department manager took him off that register, put on a girl hired the day before, and then left it to me. After getting totally swamped, even with all registers open and I on one of them, the girl went to lunch and never came back. As if putting untrained cashiers there isn't bad enough, the work schedules the employees face is nothing short of barbaric. It is not uncommon to see cashiers working ten and twelve hour days, (sometimes longer) only to get yelled at and threatened with a write up for going ten minutes over time. In my own experience, I remember getting a customer complaint one day that stemmed from the fact I had worked a fifteen hour day the previous day, went home for two hours, and then came back into work. No sleep. Needless to say, by mid day, I was dead on my feet. I don't remember what I said to the customer, I have to admit I don't remember much of that day. (this was prior to the energy drink craze.) I know that at some point I made a comment about a customer's tattoos, and it resulted in me being written up. I don't even remember how I got home that day. I shudder to think how I could have killed someone in an accident, or myself. Yet that was the policies. If you closed one day, you opened the next, and you were NEVER given grace due to having worked late into the night the previous shift. Another problem that customers often run into, especially on the floor, is misunderstanding what the various names mean. Though a person might be called a "specialist" in many cases they are not "special." In fact, specialist was, as it was explained to me, used to differentiate between who was higher in rank in the departments. Typically it didn't mean the person knew any more than the other person. In fact, numerous times, I remember specialists being stumped by questions and having to actually tell the customer the dreaded "I don't know." It happened so often that it became funny, then sad, then funny again. Having said that, I ended my career working in the returns section of the company. I can honestly say, much of the customer problems I dealt with were caused by the customer themselves. Once you got past the misunderstandings and miscommunications that happen with every retail company, most of the problems were caused by the customers. I think, looking back, the biggest problem we had was the whole entitlement issue. People looked to other companies in the area and saw how they didn't charge delivery, but then when they looked to US, they couldn't understand why we did. Yet again the employees were set up to fail, as we were prevented from explaining it. Even though just telling the customer the reason for delivery charges might explain what's going on and why, the company forbade us from explaining. Now that I don't work there, allow me to tackle that as well. Typically speaking Lowes charges a base rate of about fifty dollars to deliver. This rate is determined by the corporate, coded into the computer, and isn't something that the employees...including management, can over ride. In fact, should an employee over ride the rate without corporate's permission (said permission coming in the form of a coupon in most cases), that employee would be fired on the spot. No ifs, ands, or buts. There are no exceptions to this rule, and in the past it has been used as an excuse by corporate to rid themselves of very questionable managers. Savannah Georgia is one store that lost a manager due to this little fact. About six, maybe seven years ago or so, the manager there waived the delivery for a church that was rebuilding. A few weeks later, we came into work and noticed that he wasn't around. At the morning meeting we were told he'd been terminated, and that the reason was he broke company policy by waiving the fee. So, what then is the reason? That fee is nothing more than insurance on the sale. It's making sure that you're not attempting to scam the store (as has happened in the past), wanting something small like a single lamp delivered simply because you're too lazy to carry it home yourself. If you look at the cost of gasoline, paying the driver, and the insurance for the truck; then you turn around and look at the average cost of items in the store, it tends to make sense. Delivery on the larger items (as I've said) ensures that you do wish to finalize the sale and aren't going to turn right around and return it, while at the same time it ensures that you don't scam the store by replacing the item with something of lesser value and returning that. Finally, it allows the store to control the condition of the item. If they deliver something and it turns up damaged later on, then they know that the customer damaged it. If when they unbox it, however, and find that it's damaged; then they know the store did it and must replace it. I could continue on and on, yet I'm not sure I should bother. It is in the wee hours of the morning, and I doubt those who are set in their ways will read this. Suffice it to say, blame corporate, not the average employee. The company sets them up to fail, and then punishes them when they do. Arguing with a cashier doesn't get you anywhere. Take it to the store manager, and if he won't help, call the care line. Remember, if you give the name of the cashier or specialist that helped you, you might get that person fired. Unless you really want to cost someone their job, then your better bet is to target their manager. It is a little known secret, that short of breaking company policy, Lowes will not fire their managers. The one story I've noted here, as I said, was due to breach of company policy. Otherwise, he'd still be there.
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7 comments
Guest

Interesting. It sounds as if some of you have had a manager that is a *** and others are managers that aren't.

As a customer, I saw one of the jerks today. His employee incentive program included telling the employee to get the tools rearranged and stocked by the COB today or he would be written up.

I spoke with the employee after the manager walked away, employees that have worked for Lowes the longest fear being written up the most. Sounds like a nice guy huh?

Guest

Kabs first of all, I have never heard of any store with these rules that you speak of, none of which are corporate policy. Having dealt with employees like you and reading the progression that you went through I know you are full of it.

First of all no one gets written up for the little things you are bringing up (unless you are worthless and they wanted you out). Seeing as you ended your career in returns is the final indicator. That is where they put people to push them out the door. Chances are you were a negative know-it-all who wouldn't cooperate.

It takes an act of congress to get fired from Lowe's so if you are worthless (like in your case) they can force you out. Secondly where is this store and who are these heartless managers? You are telling me that you had to work 15 hours to close (at the latest 11 PM in the summer) as an hourly and then come back and open (at 5:30 AM)? I am pretty sure that it is 6 hours, must have a 2 hour commute huh?

Did you think to point this out to a manager? You have a mouth, open it. Thirdly there is no policy saying we can not explain the delivery process. It is a flat fee and they can pay it or not.

It cost the same to deliver a load of lumber as it does for your lamp. Managers can also override deliveries if there is a good reason to (without fearing for there jobs). There is NO WAY ON THIS PLANET that the said manager was fired on the grounds of giving a delivery to a church. If this person even exists they would of gotten fired for repeat offenses of a greater nature, or overriding large sums of money for no reason.

Finally if another company has free delivery Lowe's will match it, just like everything else. You have set yourself up for failure, not Lowe’s. You need to look in the mirror and stop making excuses why you failed at one of the easiest jobs in existence. The requirements for being a cashier is breathing and partial motor function.

People like you are the reason that the US is failing, its always some one's fault just not yours. Suck it up and stop being a waste of human flesh!

Guest

Stocking issue: again- read the question first. They were not referring to brand of product on the shelf but lackthereof.

That's why they have an Inventory Replinishment Program and managers can and do control what they have on hand. If they are good department managers, they will do the weekly counts, notice when product is low and few on hand, they can request more product to be sent to the store. There is also an automatic replenishment system, if the dept mgrs are not doing counts and stolen/dmgd/defective product is not billed out then the on hand qty is incorrect and the system does not know it needs to order more. For example: Product "A" has 7 on hand in the system, 2 were broken (not billed out) and 1 was "stolen" (not billed out)and a customer just purchased 1.

The system still shows that there are 6 onhand, but in reality there is only 3 on the shelf. Most items don't auto-replenish unless it reaches or falls below qty of 5.

The next day the remaining three are sold leaving ZERO on hand, but the system still shows 3, the autoreplenish program will order more but now the store must wait for Product "A" to be replenished because someone didn't follow through with their job. So in short- managers do have control over qty onhand, however you are correct that the managers cannot control brands sold by the company.

Guest

You're an ***. It's not a bad company to work for and frankly I think that you are uneducated on the policies or maybe you didn't bother to read them when they were presented to you.

As far as untrained cashiers thats the responsibility of the HC and dept mgr.

I was a HC and frankly, if your cashiers don't know how to do their job or making stride towards it, you failed as a leader. And by the way, there is no policy that states that an associate isn't supposed to work a certain station more than a day in a row. If that were the case why would they break up the front end schedule for the commercial area, service desk, returns, outside and the front registers?

Before you spread your uninformed, biased opinion- make sure you have your information correct. Ignorance is no excuse.

Peter d Lih

Shut up pissed customer. You are *** and are probably just what my name says.

Guest

Managers sadly don't have any control over what they do or do not stock. When I worked for the company we had the same problem, with customers asking for one specific thing; only to find out that we either didn't carry it, or the store that did was several miles away.

I once asked why this was, and the only answer I got was something related to demographics. All I can tell you is that the home office decides what to ship to which store, exactly what they use to make that decision, however, isn't something that's easily understood.

The best answer to your question, however, would be to instruct you to not write here to a FORMER employee of the company, but instead to actually write the home office and ask them. They're likely to give you a better answer than I could ever hope to.

Guest

I would like to know why you don't have any stock in your stores like in Spokane Valley, Wa. and since I hate to drive 5 miles to the east or the north I have been going across to the Home Depot store which seems to have what I need!

So let me think about this, you are going to close this store or the Manager just does not want any inventory at the store! Now, do you want my money or do I keep going over to Home Depot which is just a block and half away from your store.

Please don't give ME a standard letter of some phony reason of why the store doesn't have anything in stock. Such as in lumber and in Hardware Dept's.

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Preston H Bhe
map-marker Mount Laurel, New Jersey

Lowes made a mistake in billing

I Purchaed carpet and tile from Lowes and paid it off. About 6 to 9 months later they sent me a bill for $100. I sent the bill back and explained they had a clerical error. They kept sending me bills increasing the amount that they claimed I owed. I refused to pay and was turned over to a collection agency. I called Lowes about this matter and was told i owed them nothing and was sent a letter stating that fact. This was several years ago. Recently I have learned that Lowes is still pursuing this old debt that is nonexistant and has damaged my credit. All my conversations with Lowes has been non-productive. Yours truly, Preston
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1 comment
Thomas G Kcf

You are dealing with GE Money Bank, who handles the Lowe's credit cards. They seem to be notorious for losing payments and payoffs.

jellingson E
map-marker Atlanta, Georgia

Deck Failed Structural Inspection and Lowes won't Fix It

Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It - Image 2
Deck Failed Structural Inspection and Lowes won't Fix It - Image 3
Deck Failed Structural Inspection and Lowes won't Fix It - Image 4
Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing. Lowes promised a turnkey deck installation in February 2008. The installer finally arrived in July but need adult supervision. The Lowes contract says they provide project management but it was no where to be seen. The "installer" failed several inspections but said everything was taken care of at September completion. In March 2009, come to find out the deck never passed final inspection. Guess what, Lowes sold the financing to GE Money and now does have responsibility to fix it. 2 years later, no resolution and I am out another $6k to fix the deck. GE Money wants payoff and has sent to collections. Lowes will not respond to letters or calls...don't use Lowes as a contractor!!!
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Loss:
$24
2 comments
Guest

you the customer are the ones held to meeting code requirements.It says it on every deck order,You built it that makes you the contractor.

Guest

I get it...trying to get something for nothing....you're pathetic

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Anonymous
map-marker San Jose, California

Don't order from Lowes.

Did a bath remodel and I ordered a vanity from Lowes. Came in wrong size. Had to re-order. Ordered another vanity, wrong vanity, again. Now it's the right size but with a dual sink. Never ordered a dual sink. My bathroom remodel was supposed to be done by April 15, and here it is May 23 and I'll have to wait another three weeks for another vanity. My bathroom remodel might get done in June. If Lowes manages to get it right this time around. Lowes' is the worst. Go anywhere but don't go to Lowe's.
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Loss:
$1
2 comments
Guest

Have had same issues. Also have purchased merchandise that had been resealed as new by the store even after it was returned and installed.

Was told that all items are inspected. I guess that's why all the hardware and glass was taken out of the doors I purchased as "new". The Lowes in Fort Walton Bch.

FL is the WORST. Go anywhere but Lowes!

Guest

I agree lowes it the worst at customer service. had a roof installed in dec and still leaks after three atempts by lowes to fix, now it is worse than ever.

had to get a lawyer and have another company install roof. now i am just begging for my money back.

basicaly they say so sue us. not a good company to work with and they will rob you blind.

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jaibhagwan T
map-marker Waterford, Connecticut

We got ***.

We went in to build our kitchen at Lowes in Waterford CT. We went witht he 18 months no interest and asked the store what the minimum payment. The store manager Jennifer Veno, stated that her payment was an approximate number and we told her that we needed the payment to be around a certain amount. She said it should be around that. When we received the bill it was 3x's the amount. There is nothing Lowes or the credit company can do other than if we claim hardship and ruin our credit. Spoke to the general manager who said that the order could be refunded. My husband ripped out our kitchen in anticipation of the order and I am on bed rest with twins. They offered us to come back and redo the process or to come to my house. I would not work with them again and did not know how they would ever manage to build a kitchen for the payment we could afford based what their policies dictated. They could do nothing for us. I will never use lowes again and I am forced to try to figure out how to pay this bill. I don't have the physical energy or resources to attempt another kitchen design. I am so angry at lowes and they have offered us no compensation. DO NOT USE them for any sort of financing or expect the manager to answer questions knowledgeably.
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Loss:
$10
7 comments
Guest

You are an ***. I'm glad you got screwed.

Guest

Before you sign your name to anything...you should READ what you are signing and not depend on a sales person to do it for you. If you know the grand total and have 18 months no interest....its easy to figure out what your payments are...take the grand total after taxes and divide it by 18.....YOU DEPEND on a sales person to do your math for you? Come on...you are looking for sympathy for totally unrelated reasons....GROW UP!!

Alan C Xap

The retailers are not finance experts, not even close. The terms and conditions on the credit agreements, in fine print, outline how the payments are calculated.

All the retailers push there free financing promotions; this is not news.

Guest

To all of those people that believed we did this to ourselves. We did a lot of research and know what payment we could afford.

That is why we went that route. As for my kitchen that was a safety hazard, cabinets falling off the wall, haphazard electrical, we had no choice. I am not blaming others for my decisions. It was not instant gratifcation by any means, it was the cheapest kitchen we could manage to get safely.

It would be like buying a car and expecting the payments to be one price and then it is another.

We also had the ability to pay for the kitchen in the end and it was a matter of timing to have a safe place for my family to be. Please don't make judgements that don't apply to the situation

Guest
reply icon Replying to comment of Guest-296672

DON'T WORRY, LOWES CAN'T GET THE MONEY FROM U, LET THEM CALL U AND TRY TO COLLECT IT, IN THE MEANTIME SAVE UP MONEY, IT WILL TAKE ABOUT 2 YEARS TO GET THE MONEY FROM U, IN THE MEANTIME SAVE MONEY AND LATER TRY TO SAVE THE AMOUNT TO GIVE THEM A SETTLEMENT, USUALLY 50 PERCENT OFF THE POSTED AMOUNT. DO A CONSUMER SETTLEMENT, IT WILL BE WORTH IT!

Guest

If you can't afford a new kitchen, you shouldn't finance it. Stop living above your means.

Save for it and you won't have to deal with things like this. Instantly gratification isn't all it's cracked up to be.

Guest

I'm not familiar with Lowe's return policy but I'm guessing you had a few bills come by before it was up. Even then, they offered you a refund and you refused to take it.

They along with every other appliance retailer have next day delivery.

So I don't see your beef.

Plus you have no business doing those same as cash programs if you can't make the payments, since you'll be hit with all the interest at the end anyways. I know that you're "tired" and "don't have the physical energy" or whatever, but it's a big bad world out there and you shouldn't blame other people for your own poor planning and research.

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Anonymous
map-marker Albuquerque, New Mexico

Refusal of cashier to give the 10% per your policy

I bought an air conditioner and motor from you with proof that another store had the same one at a cheaper price. The department head was nice, authorized the discount, when I took it to the cashier, she was haughty, and refused to give me the 10%, After some argument, pointing out the sign on the wall, and the print on the receipt, I finally got it. I this standard?, what gives? Is the policy just lip service? I appreciate the the discount, but I would like to get it without the hassle at the cashiers station. Thank you for your attention.
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6 comments
Guest

Have you ever thought of asking to speak to the manager. A problem will often be fixed on the spot (and more then likely gotten you a deeper discount) and the manager would have known that the casheir was not holding to policie. Complaining on a forum will only vent anger but not fix the problem.

Guest
reply icon Replying to comment of Guest-297219

There is no managers. You have to phone Pakistani for satisfaction and 3 hours on hold and then they hang up on your sorry ***. Lols

Guest

Have you ever thought of asking to speak to the manager. A problem will often be fixed on the spot (and more then likely gotten you a deeper discount) and the manager would have known that the casheir was not holding to policie. Complaining on a forum will only vent anger but not fix the problem.

Guest

I just realized my last comment was COMPLETELY REEETARDED.

Also in regards to Emily, Lowe's is the only one that actually matches the price and gives you 10% off that list price, whereas BestBuy and most other retailers only give 10% of the DIFFERENCE as the discount.

Guest

Contact the Federal Trade Commission and file a complaint about false advertising. Complaints can be filed online at www.ftc.gov. You won't get a response right away but the more people who file the better record they'll have to file charges.

Guest

I've found this little discount to be a sham. Lowe's and Best Buy both guarantee lowest prices and price matching, but I've found that to be the biggest hassle ever.

Lowe's went round and round with me and finally gave me 10%.

Best Buy flat out refused. I had proof of a lower price on a washer and dryer, and they told me they had never sold that washer and dryer for that low and never would.

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Kervens Frs
map-marker Doylestown, Pennsylvania

Lowes worst for returns

Lowes has blocked my Dr lic for too many returns....the only problem is....I've returned items maybe once or twice in a few years. I told the manager I've spent thousands of $ at his store and he just laughed and said he has contractors that complain all the time.....he didn't seem concerned. He said he had absolutely no way to override the system. I told him I would not shop at Lowes any longer and he was OK with that. With the economy as it is....you would think they would focus on customer service. I had planned to spend much more than the amount that I would have gotten on the one little return. I called the 1-800 number to see why I was blocked and they have a recording saying to leave your info and they will get back with you in 2 business days. Again....great customer service???
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5 comments
Guest

We have customers who bring in items in the Home Depot bag, with a Home depot label on it and tell us they got it at Lowe's. I told one customer that we didn't even sell what he swears he got here and he told me that he was going to ram that item in one of my orafices.

I called security and they made him leave.

Even with the wrong receipt, wrong bag and wrong company, I was still an *** and he was never going to shop with us again. GREAT, who wants to put up with hat again any way.

Guest

I work at the returns desk. Someone is probably using a fake ID for returns with ur info. Hope you have never lost ur purse/wallet.

Guest

Dema is right, so listen to her. Another thing, my brother works for Lowe's and he so many customers get mad and yell at him about how they spend thousands of dollars there in whatever time frame.

IT DOESN'T MATTER. The computer can NOT be overridden according to him.

Guest

somethings off there either you're lying or the system isn't working correcting because I've had customers do returns like that multiple times and it take a good number of times and amounts of store credit before you would get denied You have to understand as well that its not a lie when we tell you our system won't let us override something, we literally cannot do the return unless it goes through and if its blocking you dr lic it absolutly will not go through.

Guest

I reccomend that you either hold onto your receipts, or put your purchases on a credit card. That way if you loose your receipt the returns cashier can scan your credit card and it will automatically be put back on that card. Good Luck.

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Anonymous
map-marker Livingston, New Jersey

Pound Sand Return

I attempted to return an electric pressure washer to Lowes in Coeur d' Alene Idaho. I used the washer once (summer of 10'), tried to use it this week - non-op. Lowes customer service rep asked if I called the manufacturer - I said no. She then told me I should have purchased the service plan. No offer, no help - Just POUND SAND! I left the washer at Her counter. If She has offered even a token of a settlement I would have been OK with the treatment. I went to Costco and bought a replacement. Last applicance or power tool I buy from Lowes!
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4 comments
Guest

This is a prime example of a ***. He expects a token of credit?

Then has a tantrum and leaves his property on the desk. Real good.

You could have called the manf. This isnt 1970 anymore nor is it Mels hardware.

fearnofishy

I agree with the other comments. Sounds like you went in hot headed and would not even discuss the problem or ask for a supervisor.

My wife worked there as a supervisor and you would not believe how many times they went far beyond what they needed to simply to make the customer happy.

Moral of your story.. keep your cool and then ask for a supervisor. If you would have done this I am betting you would have walked out with a new power washer.

Guest

its under manufacturer warranty for a year, not lowes so dont blame lowes for not being able to help you. if you wanted them to help you should have purchased an extended protection plan through them, duh

Guest

what do you expect you bought it a year ago. It is not warrantied by Lowe's it is warrantied by the manufacturer.

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Bernie B Cfr
map-marker Show Low, Arizona

Lowes warranty not replacing lemon washer dryer

We purchased a Fridgidaire washer dryer combo on 11/28/08 plus a four year extended warranty. A month ago the spin cycle would not start. After our repair call we waited a week and after that repair we did two loads of laundry and the same problem recurred. The second call resulted in another diagnosis and another two week wait for a part which was not in stock. Today after a month we had another repair visit with yet another diagnosis but no fix to the problem. Next week another visit is scheduled. Still no fix to the problem.
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Loss:
$798
2 comments
Guest

The problem with alot of the appliances at Lowes, is that people return them and tell the returns desk that it is the wrong kind or doesn;t fit. In actuality, they have used it and lied to the employee that nothing is wrong with it. Stop blaming the store and look at the dishonesty of the customers

Guest

Yep...here too! Bought a second hand washer at Lowe's that the lid lock needed replaced, which they told me they did.

Got it home and every cycle I ran it through left the clothes dripping wet. The "clean" cycle doesn't work, and it doesn't have enough power to open the "downy ball". Manufacture's warranty still available and repair has been here 3 times already replacing different parts. Two of the parts have ben replaced more than once.

Still doing the same thing and now they have the lid lock ordered again and are coming to replace that next week. That will be the 4th time they are here.

I went to Lowe's, and the best they can do for me is take it back and refund my money. Then, they can re-sell it to another poor unsuspecting soul.

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Anonymous
map-marker Overland Park, Kansas

"you're closing my card!? WHY exactly?

Ok I just received a letter stating that Lowes is closing my acct because of past credit history with others, hello *** they why give me a card to begin with! I have also paid you people twice fully well before all the interests accrued????? Is this legal!!?? Yes i admit my credit used to suck after my divorce, and ive worked hard to be where Im at today creditwise again, now these rude, non customer service people decide to close my accoutn because of past credit? that cannot be good on my decent credit report yeh!? Anyone have any suggestions? Really pissed off customer in Chesapeake VA!
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5 comments
Guest

Lowes has nothing to do with this....you need to be mad a GE

Guest

They charge too much interest all but 25percent. I pretty sure it is cheaper to do business with HOME DEPTO!

Guest

They charge too much interest all but 25percent. I pretty sure it is cheaper to do business with HOME DEPTO!

Thomas G Kcf

Their cards are issued by GE Money Bank, and they seem to take pleasure in making people miserable. I have a complaint against them myself on here.

Guest

yep you didnt read the FINE PRINT but most dont. they can close your account for ANY REASON they think you are having a struggle with anyones accounts, including theirs, any interest rates that changed? theres a problem....to them..**** credit it isnt worth it anyhow from "stores" like Lowes.

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