Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Very rude, abusive, unprofessional, disrespecful delivery driver | Lowes review from New Brunswick, New Jersey
1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver. Plus after the delivery, he has to get a signature of the customer. No such thing happened. He dumped the stuff at the wrong address. The driver refused to bring it to my house. 3. Yes, mistakes do happen...everybody makes a mistake but...my construction worker and his son had to pick the heavy stuff with their own hands from the wrong address and put it into their own truck themselves. The driver not only refused to bring it to my house, but did not even help moving the stuff...And now there may be even some items missing, which have to be figured out... and would let the company know, if so. This is just so unprofessional and disrespectful. 4. I do have to say that your salesperson 5. Yuri is a very respectful and a pleasant person.
No attendant available | Lowes review from Davenport, Iowa
there is a bad customer service in this local and only store in laredo we waited for 30 mnts and nobody even showed up to attendus the store close and everybody was so annoying and just ignored us i believe all are busy but then at the end they didnt even have the god dam window that i was looking for at least they could say ;sorry or somthing but no nothing that sucks *** speciall if the *** *** or manager was there i work with people and i dont act likethat so is somebody is goig to pay atention i would really apreciated some nice people to attende us
Lowes said that they cut tile for customers I bought some quarter round trim to go between my wall and countertop and only needed 4 peices cut into mitered corners. this is a very small job. After i purchased it they told me their saw was broken and sent me to another...
Lowe's Home Improvement Stores-Trapped Birds | Lowes review from Palm Bay, Florida
Lowe's Home Improvement Stores have a policy, which they claim is in place to prevent birds from entering the store through the Garden Department. As you walk from the outside of the store and enter through the Garden Department, you will see that they have installed netting above the door into the store. This netting allows birds to get into the netting, but they cannot find their way out and they end up dying of starvation and lack of water. I was at the Lowe's Store in Rockledge, Florida about four weeks ago and saw 5 bird carcasses, as well as several birds trapped. One of the trapped birds was a sparrow fledgling, which was nearly dead. I asked the store manager, as well as several store employees to help me remove the bird so I could take him to a wildlife care center. From 7:00 pm until 10:30 pm, I refused to leave the store until they finally found someone who wook a forklift up and got the bird. Since that time, I have made numerous attempts to have this issue addressed by the store manager and have contacted district managers and others who state that this is their policy and they will not do anything to fix the problem. I have checked with several other retailers with similar Garden Department setups (Walmart, Home Depot, etc.). None of these retailers have the netting nor do they feel it makes any difference in keeping the birds from entering the store. Also, several Lowe's employees told me they see birds in the store all the time. Please visit your local Lowe's store and take note of this issue. Please see the store manager and make your concerns known. Let other know of this cruel treatment. This is the only way to make a change.
Lowes need reality check on who they hire to install!
First of all, I am so pissed off at Lowe's in Louisville, Ky. right now! Don't ever buy carpet from a box store...ever!!! You might think you are saving a bundle but, trust me...it's not worth the hassle of the incompitant people Lowe's contracts out to install the carpet. I really believe that my 2 yr old could have done a better job measuring the carpet rather than the "carpet installer" His measurements were soo way off that they weren't able to install my carpet after 5 weeks of waiting! We ended up waiting another week to get the extra carpet ordered and installed. In the mean time, we had to basically live around the mess of my house which was torn completely upside down (my husband had moved all the furniture) When they did install the carpet, they took more smoke breaks than anything. Such lazy-***! They also booked it out of the house as soon as it was laid, leaving us to clean up their mess! They didn't even sweep the carpet remnants or moving anything back to the rooms like they were being paid to do! Lowe's needs to be a little pickier on who they hire to represent their company! I will NEVER buy anything from their AGAIN!!!
Lowes has worst delivery, customer service!
We purchased a refrigerator, dishwasher and range from Lowes and it took two months to have appliances that work. They showed up on a day we weren't expecting them then rudely rushed us through getting ready for the installation. The dishwasher didn't work, the range was a floor model that wasn't leveled, there was no manual, no broiler, had bad nicks, the burners did not work and it tipped forward! The installers never tested anything. Every time we called the store we got someone different who didn't know the story, passed it on to someone else, NEVER returned calls. We now have three appliances from three different stores. We will NEVER buy from Lowes again!
Disabled man waited almost 1 hr & never got helped | Lowes review from San Antonio, Texas
We were looking to buy a barbecue grill and a door. My husband is 75 years, disabled and only had his cane, waited in hot sun 20 minutes. Was told be right with you. I brought him into the store and left him looking and reading up on the grills. He had questions before purchase. Three times he asked a salesperson for help and was told be right with you. Waited anothe 45 mins No one came. He called and said lets leave I'm in pain. No place to sit down, He has 8 back surgeries. I have spent a lot of money at this store and I was crying when I complained to the young lady at customer service. It broke my heart that my husband, a retired Vietnam vet, visibly disabled had been treated so shabily.
Another fraud caes from Lowes?
My wifes exhusband brought a refrigerator for around $1200, when he declared bankruptcy Lowes changed the name on the account to my wifes name.Is this legal? Her name never appeared on the statement before,She never signed a thing that made her a joint card holder,just a card user, they said they dont keep records passed 3yrs and were welcome to persue legal matters if we like, because it will probably cost us more than the $1200 and they dont care, the person on the phone was very rude and arrogant and could not see anything wrong in what Lowes was doing, so everyone beware!
I was sold inferior deck stain. | Lowes review from Adrian, Michigan
I purchased Olympic Deck Stain and it peeled up in 6 months. I contacted the company that produced the stain and luckly I had my receipt. I had to send a copy to them to prove when I purchased the stain. I was refunded the money, but not until I signed a paper that I would not file suit agansit Olympic or Lowe's. The stain cost less than the product to strip off the stain. I had gunk all over my yard and flowers by the time I got it removed. Do not by Olympic products! I won't
Lowe's should hire cleaning people | Lowes review from Albany, New York
iI'm A costumer at Lowe's and I really don't like how this store treat they own employees as servents.They showld have they own cleaning department they shouldn't have employees cleaning the store.Especially the bathrooms that is very sad how this company with a lot money and they use thths people like this that as low the can get.Also they let other employees threat bad the others cashiers like they are nothing with no respect.Most the time I don't have help and see managers walking by and the are in the phone and no ask if I need help.Lowe's talk thing about other store but don't really look them self first.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?