Lowes Reviews and Complaints
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Very bad customer service..incompetent employees!!! | Lowes review from Washington, District Of Columbia
the following is the whole nightmare i have to deal with lowes written in a feedback i left for them in thier website: the lowes in rockledge FL. has very poor customer service. i called a couple of times inquiring if the store accepts 20% off coupons ladies in customer service i talked to said yes a number of times since i was asking the same question every time i called just to make sure but when i got to the store to purchase, manager says they dont accept it. next, we bought these fancy crown moulding with the matching corner pieces that they didnt have enough of so they told us to drive to another store which is 17 mi or so from where we live because that said store have a couple of pieces in stock .we drove up to that store in titusville but when we got there they didnt have any at all!!! so we wasted all this gas , time and the thought that we are finally going to finish our project . we waited a couple of days and stopped from going to any lowes because i was tired of dealing with the same incompetent *** u have for employees and let some steam off. and decided to do the shopping myself called every lowes in the area and finally got what we need.as far as im concerned with that very bad service i experienced my husband and i are gonna start shopping somewhere else where service might not be perfect but atleast not as bad as yours and family members and friends will definitely hear the whole story as well.
Where is my broan range hood????? | Lowes review from Tampa, Florida
hello, my name is Susan Owens, and on january 25th i purchased over $6000 worth of appliances at lowe's in brandon,. i am having a kitchen remodel and they were nice enough to hold these items for me. well the other day, on thursday may 1st, my appliances were delivered to me, but not my Broan range hood 193741 RM659004, which i paid $1468.00. the manager at lowe's went back and also looked for it. he said he couldn't find it either, and that it looks like it was stolen from lowe's warehouse, and had an idea who might have done this but couldn't blame anyone yet. so they told me that they had to order another one from hartford, wisconsin and that it would take 1 week to get here. now that creats a problem,setting things back a week for my kitchen to get done. they also said that they could not send it over night because it was too heavy? BULL ***!!! I NEED MY RANGE HOOD AND ALSO NEED SOME KIND OF COMPENSATION FOR THIS ***. I DO HOPE THAT THEY FIND THE *** THAT STOLE MY RANGE HOOD. THANK YOU, SUSAN OWENS, 7107 LIMESTONE LANE, TAMPA FLA 33619 813-612-9563 Email: email@example.com
Lowes using unreliable subcontractors
We contracted thru Lowes Home Improvement in Mooresville, NC to have 2 vinyl fences repaired and a new gate installed. The contractor came out and estimated a total cost of almost $850 for the work and parts. Our HOA sent the store a check for the full amount. After 4 months of not showing up and not returning phone calls and 2 calls to the store complaining and listening to the contractor service departmant make excuses for him, the contractor service department representative asked if we wanted a refund,, which she promptly sent. We used a licensed handyman service and got the work done for $165, plus $50 in parts, he repaired even the old gate and saved us the price of a new gate.
Grill was scratched and dented. | Lowes review from Scranton, Pennsylvania
Saturday morning we went to bye a grill at Lowes because we saw the add for free delivery and pick-up. Then we were told there was a $65. charge because it was not an appliance . I cook on it, hence it is an appliance. Any way they asked us when to deliver it, we said Tues afternoon, it came in the morning, I was not home yet. Then I saw the old grill they said they would take it but it was still there. They came the next day for that. Then I saw our grill with a scratch and dent. We wrote to feed back and never heard anything.
Blow this | Lowes review from Tuscaloosa, Alabama
I am a home improvement contractor and spent over 100,ooo dollars in lowes last year ,i bought a HUSQVARRNA BLOWER on 12/11/07and used it twice to blow of roofs and it sat in my tool trailer until today 5/1/08 when i started it up it ran fine but would not blow ,I took it back to lowes in gloucester to exchange it for a working one but the best they said they could do was send it of for repairs but i need one for tommorrow so to *** with lowes in gloucester , carter lumber is closer than lowes in gloucester and home depot is just up the street from lowes im sure they will be happy to have my business,lowes will not make another cent from me nor will i send my customers there,this $149.00 blower will end up losing you hundreds of thousands,thanks for nothing, Karl Fox
Lowe's doesn't care about community | Lowes review from Charlotte, North Carolina
I live near Lowes here in Shelby, North Carolina. My house is the closest house to Lowes. However, this house and this beautiful community I live in was here well before Lowes ever thought about being here. I’m up 2 ½ hours before my alarm clock is set to go off because their has awoken me again. Last night at around midnight it was going off too. The same thing the night before and this happens too frequently. I’ve called the police many times, I would guess over 20 times this year alone in reference to the alarm going off when it’s going off, and I don’t call every time. My entire family is affected by this noise penetrating into my house and disrupting our much needed noise pollution. I need my sleep and peace. I’ve called to complain and the first time one of the managers said he’d look into it and have it resolved within a couple of weeks. It wasn’t resolved so I called back. I spoke with a different manager that said “it’s like living near an airport, you have to deal with it” and he suggested that I “put a pillow over my head”. I called their corporate office and complained. I called their district manager left a message on 3 occasions and then finally called someone else in a different corporate office that I was able to speak with. They were able to connect me with the district manager and assured me that this is not appropriate and is against their policy. The employees are setting it off. They are not supposed to be leaving the store after they get there until the manager gets there to turn the alarm off. However, they apparently are leaving the store nonetheless. The manager is supposed to be there earlier enough to prevent this, apparently he is not. The police say they can’t do anything. I really don’t understand the purpose in having an alarm that’s going to go off almost nightly. This desensitizes the police departments’ response to it and the community’s’ as well. If Lowes can’t do anything and the police can’t do anything what am I to do? I could move I guess, but that’s a bit ridiculous since I love this house. But, in Charlotte I was told by one of the corporate people this would not be allowed and they would be fined. So, apparently some cities would not allow this. I called the city of Shelby and there is seemingly nothing no one can do about it. I need my sleep and this continuous disturbance is obviously interfering with my life and my family’s life. Sleep is very important and these interruptions are preventing me from achieving it. I’m forced to do something because of this, but what? I can’t sue them because that would be too costly and timely. The only obvious thing is to fight back, but how? If the city doesn’t support me in resolving this then they are allowing deep resentments and anger to ensue. That coupled with lack of sleep is not a good combination and is how people become violent. I do not want it to get to this point. I do not have much more time to waste on this. If there isn’t immediate resolve then I will be forced to seek legal action, and if that doesn’t seem feasible I’ll need to move into defaming the image of Lowes as much as possible (e.g. newspaper, blogs, reviews online, city meetings, etc…) and I will find every means possible. If that continues to not work I might go crazy and feel that I may go over there and physically dismantle the alarm myself or …..
PROPERTY DAMAGE | Lowes review from West Des Moines, Iowa
I am writing this letter as an ex Lowe’s customer, as I had the absolute worst customer experience I have ever experienced and or witnessed; A nightmare that spanned more than nine months, and was brought on by your West Des Moines Iowa store. The experience in my opinion and the opinions of every one I’ve shared my experience with, (including the Better Business Bureau) borders on criminal. O July 10, 2007, scheduled an estimate on having a special order storm door and back door installed at my home. A few days later a Lowe’s installer by the name of Brad Thomas came to my home, took measurements, had a quick conversation about how when the old trim was removed, some stucco would come off and need to be patched. He explained that stucco patch would be easy to apply myself, I agreed, and he left. On July 15, I went to Lowe’s and pre paid $1216.83 for the doors and the work to be completed. I also did some research on stucco patch and learned it should not be applied in cold temperatures. It was a good thing I was having this done in the summer. In September the installer finally called to tell me the door came in but that it came in damaged and asked if I still wanted him to install it. Of course I told him no. He then informed me that a new one would have to be ordered. I voiced concern over the cooler weather and applying the stucco patch and was told I should contact Kelly if I had any concerns. Concerns were an understatement, I had spent over $1200 dollars over two months ago on work that had not been started yet, and worried about the condition of my house as I had been advised not to apply the patch until warmer weather. I called Kelly who informed me that all he could do was offer me a $100.00 gift card for my troubles. I explained my concern regarding the application of the stucco patch and the fact that I would have actual holes letting the cold weather into my home all winter. Again he stated he could only offer a $100.00 gift card. When I went to the store I went to the customer service counter as Kelly had instructed me to do, but nobody there knew what I was talking about. I stood there for 30 minutes while the poor girl working the customer service desk tried to find Kelly and figure out what I needed. In the end I was given a $100.00 dollar bill. I left the store puzzled and irritated. In Mid November Brad called and said the door was finally in and that he would be going out of town. We scheduled the install for November 22. The day before Thanksgiving and four months after this process began. On November 22, Brad Thomas shows up at 9:00 in the morning to get started. A little while later another guy shows up to help. They sat their air compressor and sawhorses on my pave stone patio and did all their work there rather than on the concrete patio. The air compressor plugged into my outdoor electrical outlet vibrated on my paver stones for eight and a half hours. Mid morning the first snow of the season started falling, and my house became chilly as there was no back door installed and chunks of stucco had been pulled off with the trim. Brad the installer leaves at 4:00 PM, leaving the other guy to finish the work, load the equipment and clean their mess; needless to say the latter was not done, and we would be unaware until the next day when the snow melted away. The second guy finishes up and leaves at 5:30. The next day; Thanksgiving, the snow melts away exposing four paver stones that had been vibrated down so far that they were a safety concern, pieces of cut wood and bags of screws. Monday I am contacted by a lady asking about the install. I explained that the door looks great but there were some patio stones damaged during the install. She said she would call the installer. A few days later Brad called and says he will come out and look at the damage after the snow melts. This winter was particularly harsh, and I never heard from Brad. It was March 2008 when the weather began to warm up and the snow had completely melted. Only then was I able to see the damage in its entirety. After a long snow and ice filled winter the four damaged paver stones had caused a number of them to shift. Now my patio was not only an eye sore but a safety concern for myself and my three year old daughter. I called lowe's install department and I am surprised when it is the same lady I talked to after the install. I was even more surprised when she remembered the damaged patio and the installer. She says she will contact Brad again. Brad calls a few days later and leaves a message on my answering machine. He says he is out of town, but it down to look at it April 1st. April 1st he leaves a message saying to call him. I try him several times leaving messages each time. Finally on April 9, /I get a hold of him. He says he is trying to get Kelly to come out and take a look at it. He then tells me there is no way he could have damaged it. I explained to him that the bricks that were damaged (sunk down) initially are where the air compressor sat. His response was that the air compressor only weighs 25 pounds. I said that is 25 pounds that vibrated on a few paver stones for eight hours straight. His next response was “well it couldn’t have done that because the ground was frozen. I told him that the ground was not frozen, that in fact the day of the install was the first snow of the year and that it was completely melted the next day. He said he would get a hold of Kelly and get back to me. After not hearing back from him, I called Lowe’s on April 11th. I was transferred to the install department and explained my situation to the gentleman who answered the phone. He said he would have me talk to Kelly. Without putting me on hold, I heard him say, “its Tina Wilkins, she says she is getting nowhere with Brad Thomas about fixing a patio that was damaged during a door install, then I hear Kelly say, “That has nothing to do with me, give it to Jim.” The gentleman who answered the phone then said to Kelly,” well it does if it was damaged during an install”. Kelly then said, “It wasn’t, the door is here and the patio is here. I was told by the initial gentleman to hang on that he would transfer me to Jim Hyatt the install Manager. During the transfer I was disconnected. I called back and was disconnected again. ( I suggest recording your calls for customer service assurance) I immediately called back and asked for the store manager. I was informed he was in a meeting. I asked for his name and was told it was Rick Watson. I called back at 12:30, this time I asked for Jim Hyatt. I was transferred to Dan who said Jim was in a meeting. When I said I would call him back later I was informed that Jim should be back on Monday. (I thought he was in a meeting) I called back at 2:15 and talked with Rick Watson. I retold the situation, and was told that either he or Kelly would be out Monday to get it taken care of. On Monday April 14th, nine months after this ordeal started, I left work to meet Rick Watson at my house at noon. His response was “, I don’t think Brad could have done this damage, and called it erosion. I again explained about the air compressor but was quickly cut off by, “we have nobody who does this kind of work, but I can give you a $50.00 gift card and some sand. After looking around my house for more “erosion” which could not be found, he left. So now I am left with 5 bags of sand, a $50.00 gift card and a damaged patio. After being a loyal lowe’s shopper, it more than upsets me to write this letter, but I feel that I was treated unfairly, and my home and family has suffered for Lowe’s lack of responsibility. After reading several interesting web sites with stories from ex customers such as myself, I see I am not alone. Rest assured that I will not step foot in another Lowe’s, and will continue to spread my story to everyone I come into contact with both by mouth and web postings. I considered myself a loyal customer. I always went to Lowe’s over Home Depot or Menards, and would recommend it to friends and coworkers. And for loyalty, I get treated this way. There is one thing I would like to thank you for however, and that is, I want to thank you for making this huge blunder before I ordered my new front doors and windows to be installed through you or any of your affiliates.
Loew's have recorded me as deceased. | Lowes review from Winfield, Kansas
Since September, 2007 my account with Loew's has been fouled up. I have had my account with Loew's for over twenty years. They have somehow confused my account with my mother-in-law who passed away September 10, 2007. I have called several times including today to try to straighten this out. I have been told at least three times that this problem has been resolved. But as of the latest billing cycle, I am still shown as deceased. If this is not corrected before my next billing, I will close the account and never do business with Loew's again. Account #82222471066658. Signed - Irene T Hagerty 106 Morton Rd Fredericksburg, VA 22405 540-373-3237
Cosumer complaint | Lowes review from Albany, New York
your store no 1740 has a rude service manager by the name of joe. he ranks above a man named matt brown. joe needs an attitude adjustment, however matt should be promoted. i philp carlotti had a problem which matt kindly took care off i say thank you to him and humbug to joe. as a result of matt i will not be going to home depot. ipersonally like lowes and have frequented your stores in all the f for matt sstates i have resided. thanking you in advan ce for matt sincerely philip carlotti.ps im adding these words to complete the minimum requirement.
Yeah, we believe this | Lowes review from Mahopac, New York
having an intimate first hand knowledge of lowes ccic *** you can say almost anything. eg: I'VE BEEN WAITING FOR 45 MINUTES for my grill yeah right. just the other day a customer came in on a sunday when we open at 8am and said he was waiting for 25 minutes and it was exactly 8:12am. the 5.00 an hour dolts that take your phone calls may believe this but we dont.........I will make you wait longer at the customer service desk. Just because you spend a couple of hundred dollars in the store does not give you ownership of the people in front of you......remember the louder you yell the less help you get
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