Lowes Reviews and Complaints
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Does anyone work here? | Lowes review from Indianapolis, Indiana
I live in Indianapolis and shop at the store on 10th street about two to three times a week. With the spring like weather upon us I decided to start my outdoor projects. I have had good experiences in the past with the millwork and plumbing staff so I expected the garden staff to do the same. The problem was that there was NO staff. I had to go into the plumbing department to seek out a red vest. Luckily the same guy who helped with my bathroom project was there and remembered me and apologized for my frustration. I almost went elsewhere. How can you run a business and not have employees to help customers? There had to easily be 25 or 30 customers in the outside area and only a cashier in sight. I do not plan on continuing my project with Lowes this summer. Home Depot is just as far and I can spot orange aprons from the parking lot.
Thanks Lowe's, still no back door after 5 months | Lowes review from Elkins Park, Pennsylvania
We first went to Lowe's to purchase the back door to our house in November. Multiple incorrect doors were ordered over the course of months, with no apology. Three weeks ago, we finally picked up what we thought was the correct door, and again, it was incorrect-swung the wrong direction which made it impossible to use. During this time, we have had no back door to our house, causing our heating bills to be huge and restricting access to our backyard. Three weeks ago, I spent an entire day on the phone w/Lowe's trying to reach someone who could help. Finally, the store manager agreed to give us the door and installation for free. The next week, someone came out to measure the door. Just today, we were told that we are going to be charged $325 because the person who measured the door figured out that the installation is going to be more complex. How they just figured this out today after working with us since November is difficult to understand. I spoke again with the store manager today, as did my husband. My husband was told that given the number of mistakes that have been made on our account, the door has been very expensive for Lowe's so we should understand that they need to charge us. It is not our fault that mistakes have been made, why should we be penalized? In addition, today, the store manager told me that he never agreed that the door would be free (not true). Finally, when I asked the manager if I could speak to his supervisor, he said that his supervisor is not available. When I asked what his protocol is when there is a customer service emergency and his supervisor is not around, he said that there is no one else to contact, no emergency number, etc. I ended up calling the Lowe's customer service line and speaking to a supervisor, who told me that someone from corporate will be calling me within the next 24 hrs. Given that it has been since November that we started this process, I spent all day on this three weeks ago, and still we have no door, and now are being charged the same amount we were quoted at the beginning but five months later have no door -- I am not hopeful. I am getting nowhere. Ijust filed this complaint with the Better Business Bureau and am hoping they can help me.
I have followed my husband into lowes in arnold,mo and watched the lowes manager (female) hang on him and others. Her tag said Donna (I think), but she was all over my husband and everyone else in the area. Its been a while since Ive seen her, but she was giving more than good service! She needs to leave my husband alone and do whatever it is lowes pays her for. She looked like she was pregnant the last time. Probally with one of the guys she was hanging on at the lumber area. Maybe managers at Lowes should not allow her to do what she is doing.
Lowes extended warrenty
Purchased as whirpool freezer at lowes with an extended warrenty. The freezer broke three times in 7 months.Lowes extended warrenty covers food loss of 250.00 per episode ,It took me 6 months to get my money and a whole lotta phone calls(13). I had to return the freezer(lemon) and I had to fight to get my extended warrenty purchased. Thank God that I am one of those people who saves all her reciepts!!! Thats how I got my money back. Beware of whirlpool freezer's there're lemons!!!I lose about 1500.00 worth of food
Lowes commited fraud
In July of 2007 we purchased an 1100.00 refridgerator and a large gas grill. We received 10% off and 12 months no financing with the Lowes card. We set our payments up so we would pay it off in 10 months (so they wouldn't tack on the interest at the end) and now after 6 months they are charging a finance charge. We called customer no service and the guy answering the phone claims there was no 12 month no interest, only 6 months. And unfortunately we didn't keep a copy of the offer. Always keep a copy.
Phoneperson rude on exchanging broken patio stove | Lowes review from Syracuse, New York
In June of 2007 we bought an outdoor pottery stove which is model #10400 item#236288. In the fall when we picked it up to store for the winter the stove shattered into pieces (which we have) Used six times. We thought it would be polite to wait until after the holidays to check on it.January, our salesman, Mark said to contact Garden Treasures but the lady was so rude we got no help. Can we return this to the Lowes store for an exchange? We were so pleased to have Lowes move here but need better return service.
Lowes would'nt give me a credit card for LACK of credit.
I have to take care of my mom. My dad passed a few years back. This loan was to be put in her name, which i have total legal means to do this.[Power of attorney and such]. Anyway my moms home needs major work done on it, since my dad died, mom has had no credit history, simply because about all the credit they had was in my fathers name. Which all creditors have been since payed in full. In other words no bad credit history. But still this woman must go on. And when i approached lowes, the answer was absolutley not, no way. Please tell me, if you can ,if companys like lowes will not start a new credit line for persons like my mother, how can they continue to survive. I am very disappointed in lowes decision. I 'm going to try to re-apply again and i hope they will reconsider. THANKS FOR YOUR TIME. W. SCALF.
Lowe's sold me used products as new | Lowes review from Greenbush, Maine
Went to Lowes' to buy a kitchen faucet. Got home and found all the components out of the plastic packaging. There was even water in one of the flexible plastic tubes. One open plastic bag had a light blood smear on it. Took it back for exchange and one of the managers suggested that, to paraphrase: "The factory tests their tubes by running water through them". Lol. Think of the public health hazardous of leaving standing water in a tube used for drinking water, not to mention what it would do to packaging integrity. And does the factory also unpack all the components from the plastic bags and throw them back strewn all over the box? Bad policy of selling used goods as new while providing idiotic and equivocating rationale to justify such bad policy -- brought to you by the Lowe's in Auburn, Maine. Plumbing reps were good, though - they got me the right replacement washers.
Poor Service on Tool Return | Lowes review from Reston, Virginia
I purchased a Black and Decker Router last Sept. for a project at home. The project was cancelled and I didn't open the router box until February of '08, when I noticed that the box had been opened before I purchased it (from Lowe's). The collet on the router would not open sufficiently to take a bit. I took it to the Lowe's store where I bought it and they were able to knock the collet out and replace it with one they took from a new item on the shelf. I took the router home, assembled it, plugged it in and turned it on. The bit did not turn and the motor just hummed. I took it back and they would not simply replace it, I had to take it to a dealer or distributor who would replace it. That required me to take time off from work because the replacement station was only open from 9 to 5 and it was an 80 mile round trip from my house. This is the second time I have purchesed an item (first was a water heater) from Lowe's, only to get it home and find out it had been previously opened and was damaged. I will not purchase another tool or appliance from Lowe's - they are impossible to work with. Home Depot is far more customer friendly.
Lowe's Checkout Cashiers | Lowes review from Los Angeles, California
Their cashiers have got to be the most surly, morose, sad, sorry individuals I have dealt with in the entire cities of Riverside and Corona, Ca. Worse than the DMV or the IRS, if you can imagine . I only notice it there and no where else. Most businesses value their customers and train their employees in common courtesy, but not at this store. I would really be surprised if no one else notices and says nothing. I have dealt with the public before and know what it entails. Nice customers were a real joy, I sure didn't treat them like bums. If a Home Depot were closer, I would driver all the way around the block so I don't even have to look at the place. Thanks for letting me vent. Jim.
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