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Had several things I needed to get throughout the store, and even though I shop at the Lowe's in Grand Rapids frequently, still needed help finding a couple things and could not find anyone to help me. Took me long enough but got what I needed. Had to use the bathroom...
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2.3
#1011013
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We order on the web with delivery, it never came, they told us to just come to the store and pick it up and when we went to pick it up in the store , they did not have it. We had to find it elsewhere. I asked for a refund and received it, but I am STILL waiting for...
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Anonymous

Anonymous Since you bought this on-line, you obviously used a credit card. Just contact your credit card company and challenge the charge. Do it soon as you only have a limited time to ...

My family and I have had 4 weeks of turmoil, due to a Lowes’ sub-contractors inability to measure a 17’ x 15’ 6” room for a carpet. We ordered a carpet for our basement in the end of November/ beginning of December. The installers came and measured the room. When the...
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bobavery

bobavery At least you got 'some' carpet. They didn't show up with carpet (duh), ripped out 2/3rds of it, went back to the store for the carpet (wasting time) and.....oooops, out of sto...

Anonymous

JJ Sorry to see of your trouble with this company. However, going with a large conglomerate which constantly turns over employees should have been a clue from the start. You very...

1.4
#1009830
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Lowes Rebate Review

#980594
Never received 100 dollar rebate it's a scam. When I called Ames Lowe's to talk to the guy I was told to talk to doesn' t work their any more and didn't know anything about it. Go to Menards instead.
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Lowes Delivery Service Review

#971268
2.3
Worst experience ever! Waited a week for delivery of washer/dryer, they didn't come. Called the store and was put on hold forever. Told it would be another week for delivery. Meanwhile, family has been without clean clothes for a week and now another week. No resolution offered. Their excuse for not informing us was that their phone system has a glitch. Will NEVER shop there again.
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Lowes Manager Review

#971028
The total lack of any care from the manager on duty 12/10 pm was appalling. Does the entire company share those principles? He seemed happy that he was not able to help facilitate our rather large rug purchase and more than glad we had to leave empty handed. Bad customer service led to bad expierience.
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Bunn Coffee Maker Review

#969062
2.2
Really disappointed with Lowes, I have been a long time customer and recently bought an expensive coffee make there . It broke and I took it back and was treated very rude by there customer service department.
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Hi my name is dallas lewis i worked for lowes at 1671 i returned to work after burrying my mother an i also fell an got hurt thst day before i could find a manager to tell them i was fired for a vest incident that happened a month ago an it wasnt my fault because 4...
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Anonymous

Anonymous Huh?What?This is a long run-on sentence with poor grammar and poor punctuation.OP, exactly what do you want Lowe's to do about your complaint?

1.0
#1009096
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DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER Please do not buy an appliance warranty from Lowes without reading the fine print. I bought a dishwasher in October, the dishwasher was damaged by a electric surge on Dec. 29 2016. I have had...
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1.0
I didn't like
  • Warranty
#1007920
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My husband an I bought a dishwasher from Lowe's on January 17, 2017 and were told that we would not get delivery until January 30th. We decided to buy the dishwasher and wait until the 30th. About a week later Lowe's notified us that we would again have to wait until...
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Anonymous

Anonymous Commentor, you didn't seem to get the original poster's message did you Einstein.Maybe Lowe's is not responsible for the back order, but the customer sure of *** isn't. Lowe's...

Anonymous

Anonymous Delays like this can happen no matter where you buy an appliance that isn't in stock. Stores will order the appliance from the manufacture and provide a due date based on info...

2.7
I didn't like
  • Extremely poor customer service
#1007666
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I purchased a dishwasher from Lowes on Friday, 2/10. It was set up for delivery only. I was told someone will call me that night to set up the time of delivery. I never received the call so I called the store the next day and was told my window was between 3:00-5:00. I...
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I've spent a lot of money supporting Lowe's with my business however after the way I was just treated trying to get two LED Bulbs that stopped working swapped out for new ones. Lowe's will no longer be getting any of my business or any body that I know. I've never been...
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Anonymous

JJ The previous anonymous commenter must be a Lowe's employee. or better yet a store manager trying to educate this consumer on warranty's work. It sure makes me want to go a bu...

Anonymous

Anonymous You obviously have no idea of how a warranty works. Did you bother reading the warranty that came with the bulbs? Did it say to return the bulbs to Lowes or did it say to retu...

1.5
I liked
  • Would rate zero stars if i could
I didn't like
  • Unwillingness to offer assistance
  • Rude customer service associate
  • Will no longer warranty any thing in store
#1006307
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Customer service is terrible. No fair resolution to a malfunctioning refridgerator. Were told we were to recieve a replacement unit by lowes appliance. Now they reneged on that promise. A long talk with the store manager resulted in no resonable resolution. The...
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Anonymous

Anonymous Resolved!

Anonymous

Anonymous Samsung sent you an e-mail stating that you will receive a new unit, so exactly what are you complaining in the first place?

Today I learned that Lowe's had closed the credit card account I opened in 2008. Since that time I have had a perfect payment history with them. Each year they manage to send me account change disclosures, privacy practices, etc. However, they were not able or willing...
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Anonymous

Anonymous It could be that you have not used your Lowes card to buy their merchandise in a long time.

I didn't like
  • Lack of communication
  • Already stated above
  • Online customer care
#1004219
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