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Lowes - Lowe’s does not support after the sale
Merry Christmas. We bought a very nice 6+ ft tall prelit Holiday Living tree from Lowe’s last year. Loved the tree. This year we took it out of the box and the center section did not work. Lowe’s said they only have a 90 day return policy so we are out of luck. Tree...
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Company wrote 0 public responses to the review from Nov 23.
Anonymous
NotaLowesFan

Funny how the replies for Lowes really seem to be made by Lowes Team Members. On many of the incidents detailed here of real customer complaints that should be corrected by Lo...

Anonymous
Anonymous

Really? Are you serious? Why is it Lowe’s fault the light section is out on a tree a year after you bought it? You need to troubleshoot the problem and fix it! You probably br...

#1406414
Reply to reviews
Hired Lowes to remodel a simple Laundry Room. Had to pay all the monies up front. This way your complaints vanish into thin air. They will return calls when they feel like it, they already have been paid. Contract date was 2/7/2018. They admitted that they completed...
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Company wrote 0 private or public responses to the review from Nov 23.
h.kitchener
h.kitchener

The old rule of never fully paying for a job up front still applies. No honest contractor would demand such a thing. At most, you can agree to 20% down with another percentage...

#1406190
Reply to reviews
Lowes - Online prices
Lowes - Online prices
Lowes - Online prices
I looked for travertine tile before memorial day . I found a tile by Faber that was what I was looking for the price at the time was 84 cents a foot. I was unable to find a store local so I began to look closer to LA. I notice the cost listed was not the same. When I...
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Company wrote 0 private or public responses to the review from Nov 21.
Anonymous
Tile Guy

If you ordered Travertine there is no dye runs as they are natural products that have variation. Also they are a fragile material which is why there are so many with other iss...

Anonymous
Anonymous

Did you order all the tile at the same time? If you didn't you will have different lots and the colors may vary. It's not uncommon for prices to vary in chain stores due to lo...

2.5
Product
I didn't like
  • Prices online
#1405145
Reply to reviews
I BOUGHT EXPENSIVE GRANITE FROM LOWE'S ON SALE FOR $4,400 IN JULY & TO THIS DAY (NOVEMBER 2018) THEY INSTALLED GRANITE THAT DOES NOT MATCH AT ALL. LOWE'S & DESERT EAGLE STONE (702) SCREWED ME SO I WILL SUE THEM. THEY HAVE ALL MY MONEY & HAVE BEEN HORRIBLE TO ME. LOWE'S...
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Company wrote 0 private or public responses to the review from Nov 20.
Anonymous
Anonymous

What do you mean it doesn't match? Granite is a natural product and no 2 pieces will be exactly alike.

1.0
I liked
  • Store manager apology
I didn't like
  • Unwillingness to offer assistance
  • Having granite installed that does not match
  • Chante - installation manager
#1404852
Reply to reviews
The sales guy told me I would be covered 24/7. I bought the plan on his word and could not read the agreement in the store. My refrigerator broke. Was on phone for almost 1 hour with bad English. They told me they would expedite and call back that day. No one called. I...
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Company wrote 0 public responses to the review from Nov 18.
Anonymous
Anonymous

My bet is that if you were to take some time and read the service plan you purchased you would find out exactly what you paid for. They may have someone that answers the phone...

1.3
#1403022
Reply to reviews
LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to...
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Company wrote 0 private or public responses to the review from Nov 16.
Anonymous
Anonymous

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people. But look at all the money you save by going to Lowe's? That's why you we...

1.0
I didn't like
  • Words alone can not describle the hellish experience we have had
  • Store manager craig kusinger
#1402041
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Lowes - Sloppy work

Lowes - Sloppy work
Lowes - Sloppy work
Poor work. gutters damaged trash left in yard. Piece of old roof left hanging in gutter. I took 2 pictures there are lots more damage trash.
Company wrote 0 private or public responses to the review from Nov 16.
2.6
Details
Customer service
Diversity of Products or Services
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1401825
Reply to reviews
I purchased laminate flooring to be installed in April, 2018. When the installer came, he found that the subfloor height had been measured incorrectly. There was a another delay when the subfloor was delivered in a wet condition meant for outside use. After many weeks,...
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Company wrote 0 private or public responses to the review from Nov 16.
#1401532
Reply to reviews
I purchased the lawnmore last year and used it 4 times. After sitting for a few months, I took it out to trim my front yard but it would not start. I took it to Lowes and was told that the Manufacture would warranty the repairs for up to $120. I left it to get...
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Company wrote 0 private or public responses to the review from Nov 15.
Anonymous
PCFL1592

Lawnmower warranty’s have never covered spark plugs, air filters or common maintenance parts and labor. In the owners manual along with probably a thousand Youtube videos show...

Anonymous
Anonymous

The warrant document states exactly what it covers. Why do you feel a warranty should cover consumer abuse and failure to follow directions or properly maintain their product?

1.0
I didn't like
  • Useless extended warranty
#1401295
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Lowes - Kolbolt inpact

Didn’t take back lyes about lifetime warranty
Company wrote 0 private or public responses to the review from Nov 15.
#1401030
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