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Lowes in District 1 Abingdon, Maryland - Delivery issues

I scheduled a washer and dryer delivery for Sept 15 2019, Sept 5 the delivery company called and said it would be delivered on the 6th. Informed them I was on vacation and not home. Was told ok and rescheduled for the 15th. In subsequent days I received 2 more calls with different delivery days. I get home on the 14th expecting a phone call about delivery. On the 15th I still haven't received a confirmation on the delivery time. So I call Lowes in Abingdon Md. and was told there is no delivery scheduled and the dryer is out of stock. I cancelled the appliances purchase.
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Review
#1689672 Review #1689672 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Chris Murphy with Lowes agreed by his boss to a $1000 gift card from Lowes then he went back on his word and offered 500.00 this hole deal has been a nightmare i would like some one to call me 443 83

yes i have a big complaint i would like someone with some authority to call me about a issue i have with a deck installation that was suppose to take 2 days that took 5 Months. my name is Mike Wharton my phone number 443- 838 -2174
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1 comment
Anonymous
#1767143

I wonder how many phony phone calls you are going to get offering you all sorts of things? This is a public complaint site that has nothing to do with Lowes. You'd be better off contacting Lowes corporate office than posting here.

Review
#1689214 Review #1689214 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Poor customer service
Preferred solution
$ 1000. 00 LOWES GIFT CARD

Lowes - Don't Shop Here

Bought a washer/dryer pair at Greeneville TN store on 10/22/19. There was a sign there for a $50 rebate on washer/dryer pairs. I did not receive a rebate slip when I paid for the merchandise. I went back to the store on 10/24/19 to request the rebate slip. The sign was gone and the sales associate denied every seeing one. When I call the customer service number, the operator hung up on me. This is customer service??????
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Review
#1688835 Review #1688835 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Promised rebate not delivered
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
All I want is the $50 rebate that was advertised.

Lowes - These People R Not Roofers

Update by user Oct 23

A Price Reduction for Not Being A Real Roofing Company, 4,200 for my Damages & Wasted Time from Mid August 2019 & Its Still Going On.Take It From Me These R Not The People You Want To Do Business With

Original review posted by user Oct 23

August 2019 was the start of the Worst Nightmare I ever had & its still going on, It started with the sales guy & The more I went thru the chain of command the Dummer they Got and I realized that I had hired people that didnt know anything about Roofing their about dumb as a box of Rocks, Do yourself a favor Only Hire Roofing Companies. How is it before they started work on my roof it wasnt leaking & when they were done 10,000 dollars later my roof is leaking 2 weeks later with a big stain in the bedroom! They r pretending to be roofers! I Will Never Spend Another Dollar At Lowes & I Will Make Sure No One That I Know Will Do Any Business With These Idiots
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2 comments
Anonymous
#1769582

You shouldn't always go with the "Lowe -st" bidder. Let the buyer beware!

Anonymous
#1769888
@Anonymous

Yea That Is The Problem, They Wasn't The Lowest

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Review
#1688276 Review #1688276 is a subjective opinion of poster.
Service
Lowes Roofing
Cons
  • R not roofers they r butchers
Reason of review
Bad quality
Loss
$4
Preferred solution
Price reduction
My daughter bought a stove and refrigerator and got the extended warranty. She had one problem with the glass coming lose from the oven door which they fixed. The refrigerator stopped cooling and they come to fix it. The next day it quit again. Total trips so far to...
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1 comment
Anonymous
#1765295

Why are you complaining about the retail store rather than the the quality of the product. If you expect someone to replace it, it should be the manufacturer, not the retail store.

Review
#1686153 Review #1686153 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Warranty issue
1.3
Details
Was hold for 15 minutes finally the call was connected, tried to schedule a service call, spent some time with the rep, to be hung up on. Called back and the wait time was 15 minutes. Very disappointed. Can I ever get service? Can't spend all day trying to talk to...
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2 comments
Anonymous
#1765304

What's with more, a bird in the hand or two in the bush? Having worked in retail for many years it's obvious that the person you are most likely to make a sale to is the person that has taken time to come to the store.

People calling with questions may or may not come in to actually make a purchase. The customer in front of me, in the store always got priority over the phone.

If someone was going to wait it was the person on the phone. How would you feel if you decided to buy the product you were calling about, went into the store and the employees ignored you because the were talking to someone on the phone?

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Review
#1686067 Review #1686067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
was told by sales that it was an easy one day job which since only only side of my yard to be fenced. Installers came at 9:40 a.m. and left at 11 to go by tools they needed to take out a 4 foot fence that needed to be removed. They came back at 1:30 and worked on my...
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Review
#1683911 Review #1683911 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Install contractors are incompetent
  • Sales untruthful
Reason of review
Poor customer service
Loss
$852
Preferred solution
Price reduction
Tags
  • Total Customer Service Failure
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Contracted with Lowe's to put on new roof with lifetime warranty. The roofers only used 4 rolls of waterproofing instead of the 10 needed. They put the shingles on wrong and did not flash around the 3 chimneys, one of which is leaking badly. You can see the photos of...
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Review
#1683808 Review #1683808 is a subjective opinion of poster.
Service
Lowes Roof Installation
Cons
  • Shoddy work breach of contract
  • Horrible service
Reason of review
Bad quality
Loss
$12
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Lowe s Scam
  • Lowes Shoddy Work
  • Beware Lowes Hardware Contractors
3.0
Details
I purchased a Troy-Built Tiller from Lowes 1 1/2 years back and added the $99 extended warrenty thinking that it would protect me if the machine ever broke down. (Now lowes no longer sells this particular brand of machine but that should not matter.) When the...
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1 comment
Anonymous
#1763359

You won't find many warranties that cover consumer damage. They cover defects that arise over time.

Review
#1682737 Review #1682737 is a subjective opinion of poster.
Product
Troy Bilt Tiller
Reason of review
Warranty issue
Loss
$99
Preferred solution
Full refund
Resolved

Resolved: Lowes in Rock Hill, South Carolina - Dishwasher I bought and paid to have installed is sitting in my livingroom

1.3
Details

Update by user Oct 17

Installer came back at 7pm and installed

Original review posted by user Oct 17

I bought a dishwasher and paid to have it installed. When they came to install, they said when they took out the old one that we didnt have the conversion kit to install it. Why when i bought this didnt the salesman not know that we might need this. He could have said you might need this, we would have picked it up and we could have returned it if not needed. Better yet why do installers come without the proper equipment. Will not shop here anymore.
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Review
#1682684 Review #1682684 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Called store cant get anyone to answer
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction