Lowes
Reviews and Complaints
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Verified ReviewerGiving misinformation.
Customer service person never came back to the phone to give me information I had requested.
- Good inventory reasonable prices
- Poor service and rude employees
Preferred solution: I would like to have someone come and put this kitchen cart together. If that is not possible, then Lowes can come and pick it up and return it to the store.
User's recommendation: Stay out of Lowes!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jefferson, OhioConsistently shabby customer service
Every time I order from Lowes for something that requires delivery I promise myself I will never do it again. It usually takes about 5 years before I fall into hole again.
I did it and today I am paying the price. My recommendation is to NEVER buy anything from Lowes that requires delivery because turns out NO ONE is responsible for actually delivering what you pay for. Lowes isn't because they pay a contractor to deliver it.
The contractor isn't because they aren't Lowes and you bought the item from Lowes. So at the end of it you are just dealing with some robot on the phone who can't do anything either.
- Location
- Customer service
User's recommendation: Don't buy anything from Lowes that requires delivery
Lowe's doesn't stand by their product.
Diswasher broke down
User's recommendation: I meed help
Insatisfecho
User's recommendation: Don’t purchase at Lowes in fort Walton beach
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brakpan, GautengI have a complaint
- Never shop there again
- Never shop there again
Preferred solution: My countertops installed
Problem was resolved thru customer service rep Thanku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card interest rate
- Easy access
- Way too high interest rate on credit card
- Low stock items
User's recommendation: Too high interest rates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutrageous Credit Card Changes
- Fees for mailed invoices
- Interest charges from date of purchase - no grace period
- Outrageous returned check fee
User's recommendation: Cut up your Lowes Credit Card!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brownsville, TexasWarranty Claim
I bought a Kobalt 6 1/2 brushless circular saw (Model #KCS 6524B-03) at Lowe's (store #2669) on 2-08-2020. The saw stopped working.
When I press the trigger, the saw will not start. I tried two different fully charged batteries but still no start. These batteries work on my other Kobalt cordless tools; so it is not the battery.
The tool comes with a 5 Year Limited Tool Guarantee and according to the saw's owner's manual, it states to "return it to the place of purchase with valid proof of purchase and the defective product will be repaired or replaced at no charge".
I took the defective saw and the purchase receipt to Lowe's to be repaired or replaced. The employee told me I need to contact Kobalt for warranty claims??
I showed him what the manual states under warranty but he still insisted that the warranty is handled by Kobalt!
So, the question I have is how/where can the saw be repaired or replaced?
The 2 star rating would have been 5 star if the warranty claim wasn't this complicated.
No problems with my other working Kobalt tools. Warranty is the issue.
- Good price for the product
- Warranty claim on kobalt tools is confusing and complicated
Preferred solution: Defective circular saw be repaired or replaced
User's recommendation: Before buying Kobalt cordless tools, ask Lowe's how Kobalt warranty claims are handled?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Clemente, CaliforniaCustomer service in appliance department
DoI purchased a dishwasher being told installation and delivery was free. It is not free, you have to buy the installation and then file for a rebate.
I found out after delivery that it would take one month to get an appointment for installation. I was not told that buying at one store and having it installed at a location over 60 miles is a problem. The customer care person in appliances was the worst. Now I have a dishwasher and no way to get it installed.
If I use an outside vendor they will not allow me to file for the rebate. This service is crap and I will never use Lowes again for appliances.
They do not train their folks and I am terrible upset. Now I need to find a plumber to do the installation.
User's recommendation: DO not buy your appliances at LOWES
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Verified Reviewer | Guntersville, AlabamaResolved: Complain about customer service at Guntersville, AL store.
Company fixed the issue and I have been provided with apology. I spoke with the manager. She was apologetic and resolved the issue.
- Great selection
- Inadequate staffing
User's recommendation: Don’t expect true customer service.
I AM STILL FIGHTING WITH LOWES TO PICK UP MICROWAVE. STOVE, DISHWASHER
I WANT A FULL REFUND ON THE WHIRLPOOL STAINLESS STEEL APPLIANCES! REFRIGERATOR DOUBLE DOOR ICE MAKER WITH.
BOTTOM DRAWER, DAMAGE ON DELIVERY PLUS STOVE DAMAGED, STILL HAS NOT PICKED UP! MICROWAVE STILL IN BOX SETTING IN MY LIVING ROOM! AND SINCE I AM BEING TREATED LIKE *** THEY CAN ALSO TAKE DISHWASHER BACK! PLUS GARAGE DOOR AND OPENER THEY LEFT IN MY DRIVEWAY AFTER 8 ONE NITE IN MY DRIVE WAY PLUS A ON LINE ORDER.
CEILING FANS COMODE OUT IN RAIN, IN MY DRIVEWAY AGAIN , CEILING FANS ON FRONT PORCH IN THE RAIN! THIS HAS CAUSED ME SO MUCH STRESS! I AM 71! THIS IS 3RD TIME I HAVE BOUGHT WHIRLPOOL APPLIANCES THERE!
I AM TOTALLY DONE! STORE MANAGER S. REFUSE TO TALK TO ME PLUS APPLIANCE MANAGERS REFUSE?. TALK TO BRANDON MANAGER SPIRIT MAJESTIC SEVERAL TIMES WITH NO LUCK!
HELP!! JUDY BROUGHTON 859 396 ****
User's recommendation: BUY SOMEWHERE ELSE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fayetteville, ArkansasDelivery never on schedule
User's recommendation: Don’t buy items that need delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Whanganui, North IslandOder didn’t show up
Preferred solution: Price reduction
User's recommendation: Don’t tell lies to your customers
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Why are you complaining here? You have only yourself to blame.
You know what kind of service to expect but still keep shopping there. As the old saying goes fool me once shame on you, fool me twice shame on me.