John T Xqc

Online order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have in my Lowes account I am registered with a military ID for Lowes I just placed an order number 89178**** for an outdoor fountain and it still did not apply my military discount. I tried to call the 800 customer service number and have been on hold for quite some time I submitted the order without the discount but still dont understand why that option was not available to me since it is linked to my phone number
View full review
Loss:
$25
Pros:
  • Price was supposedly good
  • I like lowes
Cons:
  • No customer service skills
  • Personnel not knowing what to do or there jobs

Preferred solution: Price reduction

User's recommendation: Very frustrating process. I originally tried to place this order in the Mason Ohio Lowe’s store hoping they would be able to help me and they couldn’t or wouldn’t I’m still not sure.

1 comment
Guest

Was the furniture on sale? The discount applies only to full priced merchandise.

DOUGLAS W Tyu
map-marker Pine Bluff, Arkansas

Refrigerator issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After 7 months of no ice maker or they still don't have one made to work in our refrigerator and they won't take our refrigerator back Eck I've talked to customer service talk to the managers I've talked to people who made the refrigerator which is Frigidaire electrolytes and they extended my work these 6 months but they have not fixed it yet
View full review
Loss:
$1450
Pros:
  • Close to home and value on material
Cons:
  • Is customer service is poor

Preferred solution: Full refund

User's recommendation: Don't buy Frigidaire

Anonymous
map-marker Fayetteville, North Carolina

Made complaint and never received any correspondence back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Poor customer service, only one check out open , lines backed up. No manager on the floor, employees no longer have product knowledge
View full review

User's recommendation: Find alternative building supply store!!!!!!!!!!!!!!!!!!!!!

Terrence P Vzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Craftsman door opener

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was interested in purchasing a garage door opener. Unfortunately your Torrington store didnt have the one I wanted in stock but your website said that 4 were available in Plainville.

That is 41 miles away, but I took previously took tomorrow off to install it. So off to Plainville I go. When I get there and look in the slot, zero were there. I immediately looked on line again and now the site said they were available tomorrow??

Now Im pissed so I find a clerk and they confirm that they are out of stock till tomorrow and there is nothing they can do. Now Im boiling so I walk away before I make a scene. Now Im really pissed but low and behold I pass a endcap with 7 of what looks to be the opener that was out of stock till tomorrow. I double check the on line site for price and model number.

Wouldnt you know there a 7 of them after I was told you were out, your website said you were out!!!

Just a suggestion, if you guys are going to use your website in the future you need to update your inventory control somehow. Because if I had a issue Im positive others have also.

Just letting you know

Terrence P Pfeffer

Terpfe@***.net

View full review
2 comments
Guest

No one cares about your loser problems. Life must be hard for you.

Guest
reply icon Replying to comment of Guest-2184379

Sorry to say so but you have to be the LOSER. YOUR life must SUCK because this is best use of your available free time is posting STUPID and IRRELEVANT comments?? This site is reserved for intelligent people to make useful comments.

View more comments (1)
Margaret C Ioy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Lowes will not honor extended warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lowes will not honor extended warranty

Purchased refrigerator/freezer with icemaker. 15 months later icemaker quits.

File for extended warranty repair. Lowes says they will send out technician. Appointment is cancelled. Parts are ordered.

Parts do not come in. Lowes says they will do a buy out. End of information. People at the store can not help.

Called the number for their Assurant Customer Care - they can not find our contract or any information - they tell us they will get back with us in 48 hours. They do not get back with us. Call again. This time they find the contract and say they will get back to us in 48 hours - they do not.

We try to buy part through Samsung but are not sure of the part number. Samsung says they will send out a tech and fix the ice-maker no charge. Appointment made within 24 hours. 2 days later the appointment is cancelled - Lowes is doing a buyout - told to contact Lowes.

When I give Lowes the EPP Buyout number they can not find it.

My husband gave up. Local appliance repair man is actually coming out to fix unit. Obviously our extended warranty was a waste of money and not worth the paper it was written on.

Do NOT get their extended warranties. (20 year ex-loyal customer :( )

View full review
Loss:
$295
Pros:
  • Good inventory reasonable prices
  • Convenient
  • Well trained sales reps
Cons:
  • Will not fulfill terms of extended warranty

Preferred solution: Full refund

User's recommendation: Put extended warranty money in savings in event a repair is needed. Do not buy extended warranty.

Donald C Ibg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clover, South Carolina

Refrigerator purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lowes - Refrigerator purchase
it took more than three months and 5 hours, at least, of phone calls to lowes to finally have m prepaid refrigerator installed
View full review
Cons:
  • Manager conduct

Preferred solution: Let the company propose a solution

User's recommendation: call and ask for a senior store manager when problems arise, ordinary lowes employees are passive aggressive types

Anonymous
map-marker Copperopolis, California

I’m just angry I believed the sales girl when she said oh it’s so simple you just bring it back NOT TRUE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My complaint with Lowes is I purchased a craftsman Weedeater along with the three-year protection plan. Returned it to the store they were very rude about giving me a phone number they said it was a corporate thing I would need to contact them which I tried I was on hold for 39 minutes again with no resolution so now I have a junk weedeater and they will not honor my protection plan
View full review

User's recommendation: Don’t bother with a protection plan

Darrell R Jpi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beaumont, Texas

They've never fulfilled an order on time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 29, 2022

They've done NOTHING

Original review Apr 29, 2022
Ordered lumber 6am. After recieving a notice at 3pm we went to pick it up.

It was NEVER filled. After 1 hr one hold to store Tiffany says, "we are to swamped to help you!" "Your wait time will be another 2 hrs. Go shop". This was last Friday.

2 hrs later they gave us some of the worst pieces of *** lumber weve ever seen(I have pictures). Today on Friday we call an entire day before. They text saying it has been done and it's waiting on us! Get to store and AGAIN it hasn't been touched.

My husband is LIVID and he had to go fill his own order and load by himself. We won't be back.

These orders were thousands of dollars.. Don't waste your time here ;it isn't just the Beaumont location it's all Lowes in this area Don't spend your time or money here they don't care
View full review
Cons:
  • No solution

Preferred solution: Price reduction

User's recommendation: Don't spend yout time or money here

Lbailey3837

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Some store representatives seem to be prejudice or they just have distasteful attitudes when it comes to dealing with customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My husband was in a store returning some items. He comes in the door and lets the lady at the return counter know exactly what he is doing and behold when he is approached AND GRABBED SURPRISINGLY, all while being accused of theft. Then after realizing it was a mistake he smirked as if it was funny! Train your people before you have a lawsuit!
View full review

Preferred solution: Apology

User's recommendation: Either be light or white!

Anonymous

Ordrtrd March 8th expected delivery March 30th today is April 4th

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They use FedEx for shipping and FedEx has misplaced a package apparently. Everytime I call Fed ex I get the run around and they say oh it's due to weather it's April? Lowes no help, even though they choose shipper but, they took my money out.
View full review
Pros:
  • Living closer than home depot
Cons:
  • Bad shipping practices

User's recommendation: Don't order online

Anonymous
map-marker Erlanger, Kentucky

Reason for account cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I went to purchase grass seed and hand tools. However, before I was going to check out, there was an extremely loud high pitch beeping that wouldn't stop. I found out it was the floor cleaner. I cannot stand that due to having hyperacusis. What really upset me more is when I told this to three employees and didn't acknowledge me. I then left the items in the store and cancelled my account. There is no reason why they couldn't do this before the store opened.
View full review

User's recommendation: stay away

1 comment
Guest

It’s called life buddy.

Anonymous
map-marker Westminster, Maryland

No, I have not heard from the company and would be surprised if they respond. As far as I am concerned they STOLE $2100 from me as they refund a thief for the return of MY Gutter guards.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A roofer, according to her business card, decided that my gutter guards were no good and brought several down to show me, but bent them terribly in the process. Somehow she got me to agree to call Lowes and let her purchase new gutter guards for me. She did this ($2100 worth) and brought them back to my carport. The next day I happened to look out the window, see her truck in my driveway and 2 of the boys busily loading the gutter guards into her truck. She headed north. I called Lowes, but no matter whom I talked with, I could not get past the elevator music to alert them as to what was happening. Without contacting me, you refunded her my $2100.
View full review

User's recommendation: Home Depot is 25 miles away: Go there!

Anonymous
map-marker Westminster, Maryland

You refunded $$$$ on a stolen product that I paid for. I called the store to advise them, but was put on eternal hold. You gave the thief my $2200..

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The inability to contact any live person at the store via phone. Your personnel refunded MY $2200 to a thief. . Somehow she got me to agree to call Lowes and let her purchase new gutter guards for me. She did this ($2100 worth) and brought them back to my carport. The next day I happened to look out the window, see her truck in my driveway and 2 of the boys busily loading the gutter guards into her truck. She headed north. I called Lowes, but no matter whom I talked with, I could not get past the elevator music to alert them as to what was happening.
View full review

User's recommendation: It is on 25 more miles to Home Depot. Go there!

Anonymous
map-marker Denver, Colorado

Checking on payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When i could finally talked to a human being no communication she could not speak fluently english and i could not understand her nor could she help me wasted time several days.
View full review

User's recommendation: Hopefully they won't need customer service everything pushed for online! Sydney a waste of time to help i never can get online

Mrs. Justice

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midwest City, Oklahoma

Deceptive Warranty practice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased a fridge, over the stove microwave, and a double oven from Lowes, in 2018. After 6 months of having the fridge, it started freezing all my groceries and ruining them.

They sent A&E out to repair it a total of 6 times within 6 months, to no prevail. Finally, I had enough of the runaround and contacted Nikki in Customer Relations. She had the local Lowes store send me out a replacement fridge.

My microwave stopped working around 2 months ago. Lowes sent a company to work on it.

They never got back to me, so I contacted them on 2/7/22. They advised me that an email was sent to Lowes on 1/31/2022, to notify them this would be a buy-out, which means that the microwave couldnt be repaired. I called the local Lowes store and spoke to Daniel in the appliance department who had no information about this. I called back and spoke to Demetrius, a manager who had no information and referred me to their warranty department.

I called the warranty department and spoke to several agents and was on hold for a total of 1 hour waiting to speak to the agents.

I was advised that they were requesting a buy-out and that I would receive a refund check in 7-10 days for the amount that I paid for the microwave.

On 2/16/22, I called and spoke with Jakarta who informed me that it hadnt been issued. I called the Executive office and spoke with Nikki who informed me that she would investigate it. She called and left me a voicemail message stating that a refund would be issued. So, nothing was done until 2/16/2022, until I complained to the Executive office.

Ive been without a microwave for 2 months, now.

Their warranty process is deceptive. When they sell you the warranty, they dont advise you of the painful process and that you may be without your product for months, and that you will have to continue to follow up on the process, and eventually complain to the Executive office to get anything done.

I will NEVER purchase an appliance from Lowes again!! They are beyond unprofessional.

View full review
Pros:
  • Selection and price
Cons:
  • Warranty

Preferred solution: Full refund

User's recommendation: Don't purchase appliances from Lowe’s

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 53