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3.7
Details
A closet shelf wasn't in stock at my neighborhood Lowe's, so I found it online and ordered it delivered to the store, which is 5 minutes from my house. A week later, I received a phone call telling me the shelf was in, so I drove to Lowe's, but it wasn't there. Turns...
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4 comments
Anonymous
#1661533

NOT GOOD LOWES!!

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Review
#1306960 Review #1306960 is a subjective opinion of poster.
Pros
  • Quality of the merchandise
Cons
  • That i could not specify my local store for delivery
Reason of review
Not having online merchandise delivered to local store
Preferred solution
Figure out a way, like Crate & Barrel, Macy's, Target, and Home Depot have done, to be able to deliver merchandise ordered online to a local store.
3.5
Details
Lowe’s delivered my new JD E130 mower today and when I went to start it up the battery was dead. You would expect when you spend over $2,000 on a mower that the battery should work! I had to take the dead battery out and take it to my local store and exchange it for...
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2 comments
Anonymous
#1687088

"outside vendor" is the local John Deere Store closest sets them up. they come pre assembled - the tech is scheduled to set up the machine deck, oil and check over the machine in early march.

Lowes and Home Depot machines. They are the same machine at a John Deere Dealership. No difference!

Lowes and Home Depot are bad at putting gas in the machines (it sits a yr or a few months and the gas is bad) and ruins the carbs. Long time Service Writer at a John Deere Dealership.

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Review
#1297515 Review #1297515 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes in Henderson, Kentucky - Ruined my drive and a portion of landscape with the delivery

3.8
Details
Lowes - Ruined my drive and a portion of landscape with the delivery
Lowes - Ruined my drive and a portion of landscape with the delivery
Lowes - Ruined my drive and a portion of landscape with the delivery
Lowes - Ruined my drive and a portion of landscape with the delivery
Lowes - Ruined my drive and a portion of landscape with the delivery
See attached pics for explanation! TERRIBLE business! Will NEVER SHOP THERE AGAIN!
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Review
#1292240 Review #1292240 is a subjective opinion of poster.
4.0
Details
I have been a Lowes credit card customer for years. I have never been late and/or missed a payment. Because I was one day late on another Synchrony Bank payment, they decided to "review" all of my accounts that they manage and keep lowering the available credit to...
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1 comment
Anonymous
#1501258

Why use a high interest rate store card anyway? Get a Visa or MasterCard with a decent rate and many will pay rebates as well.

Review
#1281090 Review #1281090 is a subjective opinion of poster.
Cons
  • Idiotic bank they use for their credit card
Reason of review
Poor customer service
4.0
Details
Went to the Yuba City Ca. Store today around 3:30pm to pick-up some parts to repair my home irrigation system and was in the aisle trying to determine what fittings I needed , a sale associate walked past me no hello or do you need help so I continued to look for my...
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3 comments
Anonymous
#1493895

Lowe's is a self service home improvement store. That's how they can charge less for their products than the full service stores that went out of business because people only want to save a few bucks and don't actually care about getting service or not.

This has been going on for 40 years and it is only going to get worse with all the internet shopping going on.

Unfortunately the stores that have the people and are willing to provide actual customer service are all gone now. So deal with it.

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Review
#1271972 Review #1271972 is a subjective opinion of poster.
Cons
  • Customer service employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
Resolved
4.1
Details
What a bunch of {{Redacted}} Damn it I'm so made I could spit. Did a small rebate submission online. Ya well after waiting a few weeks I'm now told the store I bought these items at did not participate in this program. Now the ironic thing thing is the store I...
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4 comments
Anonymous
#1489650

Consider any rebate you get a bonus. Read through the complaints about Home Depot, Menards and Lowes.

All will have complaints about rebates. For the most part they work but there will always be a few people that don't get their rebates for one reason or another.

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Review
#1266673 Review #1266673 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5
3.8
Details
This Friday 25 May 2018 I purchased a grill from Lowe’s online and selected next day delivery, within minutes I received confirmation that my product would be delivered and assembled the same day 25 May in the afternoon. 3 hours later as I’m driving home I received a...
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Review
#1265781 Review #1265781 is a subjective opinion of poster.
Reason of review
Order processing issue
4.1
Details
We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us...
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1 comment
Anonymous
#1484730

What exactly are you complaining about? Are you upset that an employee from another department came to help you and took a little longer than someone that worked in the department would or that they were out of stock on the paint you needed?

I don't know that either is a valid complaint.

At least someone came to help rather than letting you stand there and wait. Stores also run out of items from time to time.

Review
#1260013 Review #1260013 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Milan, Tennessee - My Refrigerator delivery

4.4
Details
I don’t know about any other store but the store in Milan tn Is the best store I have ever seen delivery drivers Jeff and John delivered my refrigerator today in Humboldt Tennessee and they don’t want one *** of a job These two guys are very professional at what they do I recommend these two guys the store really took care of me thank you
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Review
#1259387 Review #1259387 is a subjective opinion of poster.
Reason of review
On time delivery
Resolved
4.1
Details
Lowes - Misled by associates

Update by user Jun 18, 2018

Lowes refunded our purchase price.

Original review posted by user May 15, 2018

I was misled by Lowes associates that I earned a rebate on Olympic Maximum solid Stain by purchasing one at full price and the second at 50% off. The hanging sign advertising 50% off of second one is what drew our attention in the...
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5 comments
Anonymous
#1481956

The worst part of this is that you bought that Olympic crap! That's what you should REALLY be pissed off at!

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Review
#1256286 Review #1256286 is a subjective opinion of poster.
Cons
  • I was misled by associates
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution