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Lowes - Free install carpet scam

1.0
Details
Lowes sends out an installer, takes measurements. Next day the installer wants $1.00 sq ft for tack strips & glue ! Really ? This estimate was on a new room clean concrete, no prep. Independent carpet installers charge $1.00 to $2.00 per sq.ft. depending on moving furniture etc. Sad Sad Sad Sad Sad
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Review
#1452208 Review #1452208 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Lowes in Chicago, Illinois - WATER HEATER REPLACEMENT

3.3
Details

Update by user Jan 18

UPDATE: Scott Hackett from Store 2593 called today 1/18 at 10:30 to inform us that Skwarcan Plumbing would be installing our replacement water heater by the end of the day. I then called Tom Skwarcan to verify and he confirmed that either he or his partner would complete the job this afternoon.

We are awaiting his prior-to-arrival call. It is now 12:47 p.m.

Original review posted by user Jan 18

This email was sent to execustservice@lowe's: Good Morning! To briefly summarize our ongoing nightmarish experience, we first reported our defective water heater covered by EPP 0259344414129070830002 on 1/10 through your toll free customer service number. My wife Carol spoke with two incompetent agents (Jonathan and Khadijah) before Yvette intervened and provided assistance. The next day (1/11), after not receiving any follow up communication, Carol and I made a special trip to Store 2593 to speak with Christi Lord (the contact Yvette provided). She generated the detail order which was scanned at your customer service desk. I requested Edgar Shaff from Cabo Mechanical who performed the original installation and Christi advised us that he "was no longer on your contractor list". Christi was very apologetic and promised to update us within 24 hours. We were never contacted and I finally visited 2593 on 1/15 to meet with Christi again. She conferred with her Store Manager Michael Mazur and indicated that the assigned contractor (Skwarcan Plumbing) would call us by evening. Skwarcan never called on 1/15. On 1/16, I sent two messages through your website pleading for help. I also called Christi. Michael from your service center contacted my wife Carol very apologetically and pledged immediate intervention. Christi responded with news that Skwarcan Plumbing and Cabo Mechanical were now "competing for the job" and whoever acted first would complete the work (remember that Cabo was prepared to do the reinstallation on 1/12 or 1/14 at the latest). I informed Christi that we were insisting on Cabo. Shortly after noon on 1/16, I called Edgar Shaff at Cabo and requested that he contact Michael Mazur at 2593. We heard nothing the rest of the day. Yesterday, Christi Lord called and informed us that Skwarcan Plumbing was Store 2593's only authorized plumbing contractor and he would be installing the replacement water heater today 1/18. I called Thomas Skwarcan and he questioned the need to complete Detail Expectation Sheet 465672015620. He asked me to measure our unit (a 40 gallon "short") and provide him with the height. The conversation concluded with Skwarcan assuring me that he would call later to confirm his 1/18 arrival time. At 8:00 p.m. last night, after not hearing from him, I called and asked him what time he planned to install our new water heater. He replied that he wouldn't be performing the job because there was no record of it in Lowe's IMS system. I immediately called 2593 and spoke with Kevin, an assistant manager. Kevin was bewildered and could offer no help, but he promised to send Michael Mazur a detailed email and Mazur would call us soon after he arrived at 7:00 this morning. It is now 9:30 and we have yet to receive a follow up call from either Mazur or Skwarcan. We have been without HOT WATER for 8 days!! Can you PLEASE help a family who has spent thousands of dollars in good faith at Lowe's over the last 20 years? HELP!!!! Thank you!
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Review
#1451349 Review #1451349 is a subjective opinion of poster.
Cons
  • Store 2593s inefficiency and inability to resolve our problem
Reason of review
Poor customer service
Loss
$742
Preferred solution
Full refund

Lowes in Little Rock, Arkansas - Roofing Disaster

1.0
Details
If you have had any roofing problems with Lowes Please contact me: Anita Mcleughlin 901 287 1422 My roof was not completed and leaking worst than before and they refuse to help. Im asking for anybody out their that has had an issue to come forward. My attorney needs at least 3 to come forward so we can TAKE Action against them. I am am a 74 year old woman that was looking forward to live my life and retire here at my home, which now I have mold and me and my three dogs are having to leave our home. Please contact... It would not cost you a dime... Just your time and could help yourself to get a Class Action againest them. CLASS ACTION CASES DO WORK
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1 comment
Anonymous
#1632031

We just discovered yesterday that our attic crawl space is filled with black mold due to the Lowes contractor who installed our roof and replaced all of our sheathing 3.5 years ago removing the proper venting when they tore off all of our plywood sheathing and not replacing it, as well as messing with our current insulation that was up there. We discovered that they had removed the proper vent and mess with our insulation a year ago when we tore down the ceiling drywall in one of our bedrooms to repair old water damage.

I contacted Lowes immediately and have gotten the run around since then.

We didn’t know it was all moldy up there until yesterday. I work as a real estate paralegal, so my boss is going to work on getting somewhere with Lowes but I’m not getting my hopes up.

Review
#1451130 Review #1451130 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Appliance delivery sucks big time

Delivery window was 10:30-12:30 but came early at 9:45 and I was not home and threatened to leave after 5 minutes. I was able to rush back just in time. Stressful and will have to re-think buying appliances at Lowes
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Review
#1450729 Review #1450729 is a subjective opinion of poster.

Lowes - Lack of employee product knowledge

I purchased a clearance Troy Bilt lawn mower. I had to return it because a cable with a connector was disconnected. I spent approximately 3 hrs. reading instructions and callingTroyBilt customer service reps. I also called Lowes and they told me to return for a refund or they would look at it. We returned it and a person from lawn and garden came to the return desk and spent about 15 minutes trying to figure out where the mysterious connector should be connected. Then a woman walked in asking about her lawn mower that she was their to be picked up. My wife noticed the mower was identical to ours. She then suggested that they look at the ladies mower and see how the connector was attached on her mower then do the same on ours. Great idea problem solved!!! We went home and the mower started right up. My wife saved the day. It would have been a disappointment to have have had to return my lawnmower because of poor instructions and customer service. Jerry Strickland jerstrick48@gmail.com
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2 comments
Anonymous
#1631455

seriously, don't you think your expectations of the Lowe's employees was a little high? They don't work for Troy-built and have never been trained in lawn mower repair.

If that is what you expect, then you need to stop shopping for price and go to a local full service lawn mower retailer. You'll have to pay a little more, but that is the price of your expectations.

People with that kind of knowledge have to be properly compensated. They won't work for the peanuts Lowe's pays their salespeople.

Anonymous
#1630881

It's amazing how simple solutions to a problem are often overlooked. Your wife's idea of looking at another mower was the quick, easy way to solve a problem.

No need to look through manuals or calling the companies customer service department. To bad people often fail to take the easiest step first.

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Review
#1449631 Review #1449631 is a subjective opinion of poster.

Lowes in Johnstown, Pennsylvania - Fake chance to win $300 guift card

Purchased ( on CC Card) lumber today, at checkout associate reminded me to enter to win $300. Went on www.lowes.com/survey. Took survey, answered a lot of questions about products (sure hope I don't get more spam by giving e-mail add.) Towards end given list to purchase something, multi. pages to purchase something, when I didn't lost chance to enter for Gift card. Home Depot is also close and I have card for them also.
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Review
#1449169 Review #1449169 is a subjective opinion of poster.
Reason of review
Fair pricing

Lowes - Too many materials ordered not accurately measured

1.0
Details
We went with Lowe’s to install our fence. Brian the guy that came out. Did not get an accurate measurement, just estimated on length I’m guessing because he ordered way too many materials. We are now stuck with because we tried calling, texting and emailing him and lowes with no answers for the abundance of left over materials laying in our back yard. The contracted company was great. Lowes is the one taking people’s money and ordering too many materials and charging too much. If you want a fence pick someone else.
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1 comment
Anonymous
#1630013

Did you ever think of actually going into the store with your receipts and a list of the left over materials? You'll have a lot better luck standing in front of the store manager and explaining your situation than you will over the phone or e-mailing. Some things are best done In person.

Review
#1448443 Review #1448443 is a subjective opinion of poster.

Lowes - DO NOT USE LOWE"S FOR RENOVATION PROJECTS IN HONOLULU, EVER!!!

1.0
Details
LOWES on YELP IF YOU’RE SERIOUSLY CONSIDERING LOWE’S FOR A RENOVATION PROJECT IN HONOLULU, PLEASE READ THIS FIRST! In the many renovation projects I've been involved with over the years or even discussing them, never have I encountered such levels of incompetence, indifference and outright neglect bordering on dishonesty and dangerous practices, be it NEC code violations, not obtaining permits, or hiring the most incompetent and unskilled (cheap) workers (and I suspect unlicensed) to do the work. As an example, and there are many, after only three weeks, the entire new flooring had to be removed and reinstalled due to buckling as the contractor, contrary to his contractual obligations, and despite his constant lies, never leveled the floors or installed it as per the manufacturer's specs. Electrical work included many NEC code violations, such as not using correct wiring where required, or leaving potentially live wires uncapped and dangling under kitchen cabinets, thus placing the homeowner at risk he was residing on site! Painting was done DURING demolition, and thus dust was painted onto all surfaces; they thought this was OK. Kitchen cabinets were damaged during renovations and installed incorrectly, as was furniture left uncovered rubin pairing (they actually removed the covers the homeowner put on furniture). Moreover, Lowe’s ordered and installed the wrong kitchen cabinets, admitted to this in emails (on record) and yet refused to remedy their error. Ceiling pot lights were haphazardly installed and misaligned despite markings for location; new drywall was badly installed (one corner had to be redone 3 times), and new drywall was repeatedly damaged by electricians; trim was often cut short, wrongly mitered, and caulking was a mess that spilled onto new flooring and left to dry. The list of issues is very long! But no matter the complaint, Lowe's management ALWAYS insisted their trades are expert and competent, even when clear proof to the contrary was literally staring at them during the rare visits by managers. Underpinned by incompetent floor staff in the design center who set up false hopes and lied about their role in the project, the managerial team at Lowe's in Honolulu, be it Will Finster or Nick Kendall (since gone I believe), couldn't give a damn about you or your project, and even less so once they have your money -- which they required up front (Illegal?). AS the clients best friend and who was involved in the project, I feel compelled to share this experience as I have never encountered a less professional group that so willingly displayed the poorest communication skills, all wrapped up in a deep indifference to their customer, and elders man who put his faith Lowe's. Lowe's will promise you the moon, talk a lot about how customer satisfaction is primary, but merely deliver an ulcer and a big mess. Nearly a year later, rather than remedy the situation, Lowe’s simply walked away from the the unfinished project and their contractual obligations knowing full well that litigation would cost the client more than the project's value. Hence, the project remains unfinished, and funds have not been refunded; rather, Lowe's walked away, stating that an insurance adjuster would contact the client, which he did only once initially (must work for Lowe’s). And since, no one has contacted the client despite his repeated efforts to speak to someone. UNBELIEVABLE!! The client is at a stand still, and at 78, has little energy to deal with this incredibly stressful mess brought to him by Lowe's. Stay away from them! I would rate them less than zero if it was possible! DO NOT USE LOWE"S FOR RENOVATION PROJECTS IN HONOLULU, EVER!!!
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1 comment
Anonymous
#1629299

OK, I won't. I'll never live in Honolulu either so I guess it's a moot point.

Review
#1447812 Review #1447812 is a subjective opinion of poster.
Cons
  • Everything to do with management
Reason of review
Bad quality
Loss
$30000
Preferred solution
Finish the project or refund owed funds

Lowes in West Palm Beach, Florida - Not like it used to be

no fridge wed... waited all day.. came 2 days later.. damaged... got auto call saying another to be delivered next day... waited all day... nothing... called store and was told it was on order... out source delivery company is bad bad bad... never agin
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Review
#1447107 Review #1447107 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Washington, District Of Columbia - Don't do it

Had a tile floor installed before Christmas by Lowe's. Long story short the tiler failed to install the transition from our kitchen to our family room so we had a big gap between the carpet and tile. He said the store didn't supply the transition piece so he couldn't install it. How do you not mention that you are missing supplies before you start a project??? How do you supposedly complete a project when it's actually not completed? Unfortunately you cannot install a transition piece after the fact when it involves tile because the transition piece must be installed before the tile is laid. So here it is weeks later and Lowe's has not come up with a solution nor has the contractor after several phone calls to both Lowes and the contractor.
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1 comment
Anonymous
#1734558

The transition piece can be put in after the tile is put in. In fact, it is ALWAYS done last. You cant even grout the tile properly if transition piece is already in place.

Review
#1446210 Review #1446210 is a subjective opinion of poster.
Reason of review
Bad quality