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LOWES WINDOW INSTALLATION NIGHTMARE

1.0
Details
Video of water running into my house after lowes installers did the windows install. over 2 months in now and still no repairs and house getting wetter with each rain. https://youtu.be/kBGkQlZUELE Initially LOWES said installers did nothing wrong and my house was already leaking before the install. They did a thermo reading report to justify this. So we opened one of the inside walls that they claimed was wet to prove that it wasnt. Next they sent a claims adjuster out who verified wall was not wet and that the thermo reports are useless. next we wait a month for claims@lowes to get involved even though I know the adjuster had the report in within 5 days. This entire time house is leaking with every rain & getting more damaged. Now claims@lowes has it but of course haven't heard from them yet. it has been a nightmare. PLASTIC over my house after lowes window installers did their damage. https://youtu.be/Zbio_jPcOdE
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4 comments
TightDeer853
#1709698

She if it is a she is spamming YouTube and twitter harassing people and is doing so daily. They need a life and their ‘review’ is a load of nonsense

Anonymous
#1710797
@TightDeer853

Oh Johnny, Oh Johnny, Can you help me understand?

Anonymous
#1648020

Time to call an Attorney.

TightDeer853
#1709699
@Anonymous

Can’t call an attorney as she signed the contract and acts of God aren’t covered.

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Review
#1472770 Review #1472770 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Deliver product or service ordered

Lowes in Seneca, South Carolina - Get rid of Ridley!

1.0
Details
I had the worst encounter with a manager from the Seneca SC store. He is the rudest non helpful associate/ manager that I have ever had to deal with. Home Depot now has a faithful customer for sure. I even spoke to another employee about him and apparently the employees feel the same way. He sits with his feet on the desk while they bust their fannies helping customers. Oh and wait until Lowes gets a sexual harassment lawsuit on them. He is a key ingredient. I will never shop there again!
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Review
#1471586 Review #1471586 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Preferred solution
Investigate why Ridley still has a job. Go undercover and see. He is not a person I would want representing my company.

Lowes in Lancaster, Pennsylvania - Appliance nightmare

Long story short....ordered 4 new kitchen appliances during their Black Friday event. We were told early January delivery. It's now mid February and we have been informed that delivery to the store will be late March. Seriously? 4 months? Communication has been mediocre at best. The store people know nothing. I've called their HQ and gotten better information. I called a local Appliance dealer who told me we could have anything we ordered installed within a week to ten days. Cancelled my order with Lowe's and now going to have to figure out how to get my money back from them since I opened an interest free CC and made payments in good faith. All the incentives in the world mean nothing if Customer service is not there to back it up.
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2 comments
Anonymous
#1645398

The problem probably isn't with Lowes but with the manufacturer. I'd be willing to bet the appliances you purchased were either LG or Samsung.

When Lowes give you an expected delivery date it is based on what the manufacturer tells them. If the manufacturers United States warehouses run out of stock new product has to be ordered from their plants in Korea. If there are none in stock in Korea new production has to be scheduled which can take months. Once produced the would be put on a ship to the US to be delivered to the manufacturers US warehouses and then to the store.

This process alone can take a month or more.

As you say, to make a long story short, blame the manufacturer. If you want appliances right away purchase models IN STOCK at the store you are buying from, not ordered from the manufacturer.

Anonymous
#1752759
@Anonymous

lg and Samsung take anywhere between 6 to 8 weeks to order in and delivery during a holiday always takes longer due to the volume in stores always ask before you buy ...ask questions

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Review
#1471550 Review #1471550 is a subjective opinion of poster.

Lowes - Roof Installation

Lowes - Roof Installation
In april of 2018 we had a new roof installed through Lowes. It started with a leak around the Chimney. An inspection indicated that it was either the flashing or the area immediately around the flashing. Since the roof was old it was hard to tell. We had several contractors come out and look which is where we got that information. We were told that the roof needed replacing anyway but that once they started doing that they could see if the flashing needed to be replaced as well. We had several bidders and Lowe's "won" the bid, mainly due to their 0 percent financing for x amount of months deal. The lowes inspector/sales person also stated, when I asked about the flashing, that the contractors would inspect the flashing when they replaced the roof and if it needed to be replaced they would do so. Today, February 11th 2019, less than a year later, the roof is leaking again in the same spot. Only this time it is worse and it seems that they did not replace the flashing. I called the 888-516-1010 number given to me by lowes and was told that they would "try" to contact the contractor they hired and see if they could come out and look at it some time. Since it was raining and has been off and on for several days now I explained that the longer the leak was there the more damage it was causing to the ceiling of the house. The service rep replied that they had no control over the contractor so all they could do was try to contact them and see what the contractor wanted to do. This is ridiculous. I didn't hire the contractor I hired Lowe's. They need to accept responsibility and get this problem fixed as soon as possible.
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1 comment
Anonymous
#1645400

You hit it on the head. YOU didn't hire the contractor.

You let someone else hire a cut rate contractor and mark up their price to make a profit. You are always better off hiring your own contractor so you can research exactly who you are dealing with.

Review
#1469391 Review #1469391 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes Kitchen Remodel Problems

3.2
Details
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
We purchased a kitchen remodel from Lowes in Fresno, CA. The materials are pretty good and look nice. However, it's been over a year and the project is not complete. There are missing / incorrect pieces that have never been replaced. The contractor seems to have written the project off. Promises are made to order pieces and fix problems. A few parts arrive but no one ever follows up or shows up. Tonight, the garbage disposal literally fell off. There has been a leak under the sink for months that the contractor looked at once and then never came back to fix. Maybe it was because the garbage disposal was not properly installed. Now we don't have a functional kitchen sink and (based on past history) we will have to hire our own plumber to fix the problem if we want it fixed sooner than 2-3 weeks.
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Review
#1468886 Review #1468886 is a subjective opinion of poster.
Pros
  • Products
  • Products and selection
Cons
  • Contractor
  • Project completion
Reason of review
finish the job
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE
  • Incompleted Contract

Lowes - Don't waste your time

1.0
Details
They have been approving my "military documentation" for 6 months. The process, at least in my case seems to be broken. I've read some of the comments here. It's not that we vets expect anything from Lowes, or anyone else. It is their marketing decision to offer the discount because it's good for their PR, and business in general. I simply went to Home Depot and ordered my $2,500 worth of appliances there. There's always a choice. I'm afraid Lowes has made the wrong one advertising what they will not, or cannot provide. It's much the same as the "verification process" for being "verified" as a vet-owned business. They make you defend yourself for a crime you have not yet committed. The penalties of fraud and perjury is not sufficient for them to accept your sworn information as true. Swearing my allegiance by raising my right hand was sufficient when asked to go to war, but apparently, insufficient to bid on govt contracts, or buy a hammer a Lowes.
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6 comments
Anonymous
#1644428

If you registered with Lowe’s as a Vet online, you then have to go into your local store with a copy of your DD214 to complete the verification process. They just need to see a discharge date and whether you were honorably discharged or not. Then your veteran discount registration will be completed.

OblongXRayTetra668
#1730891
@Anonymous

I did give them a DD214, Gov ID card, and everything else they asked for, online, and in person. Evidently, they just don't like me.

Anonymous
#1752762
@OblongXRayTetra668

were you discharged honorably or dishonorably if dis you are denied

Anonymous
#1752763
@Anonymous

military discount cannot be used as business its for personal use only your spouse and children under the age of 18 only

Anonymous
#1643438

No one cares.... On the upside, they made "vet" only spaces available. That should make you feel better you jelly.

Anonymous
#1731588
@Anonymous

People always give the homeless veterans peanut butter samwitches, but they don't really like getting them because they are dry and often they don't have anything like milk to drink with it. I think that people should start making peanut butter and jelly samwitches and including an ice cold quart of milk along with them, so that the samwitches are easier to eat and taste better accompanied by the milk.

God Bless everyone for helping the veterans! (also, they don't mind it when people give them an ice cold 40)

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Review
#1467952 Review #1467952 is a subjective opinion of poster.
Cons
  • Vet verification program
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • not as advertised

Lowes - Lowe’s awful customer service

1.0
Details
I places an order on line end of January for a whirlpool washer. Was promised delivery on February 5th that was pushed back to the 7th. Then I got a voice mail from Beech Grove In store manager saying I was still scheduled for delivery on the 7th.i also got an email saying the same Then I got a call from another manager next day saying the delivery had been pushed back again. They were willing to give me a 10% discount on the order if I’d wait so I said ok. Then next day I get a call from a lady saying there would be another delay. She said I can’t give you any more discounts to wait so I canceled the order. The most awful customer service I’ve ever had. I went to Home Depot. Much better service.
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Review
#1466625 Review #1466625 is a subjective opinion of poster.
Product
Lowes Website
Cons
  • Awful
  • Customer service

Lowes - Horrible Delivery

Lowe's seems to contract out some or all of it's shipping. In my case this went to R&L delivery in Portland, OR. I can't even express how disorganized, unfriendly, and just generally unprofessional the whole experience is/was. I would suggest not putting any value in the delivery date suggested by the Lowe's website. If you are used to an Amazon or similar service this is not it!
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Review
#1466535 Review #1466535 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Vista, California - Poor Warranty Service LG Range does not work

1.7
Details
We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowes for our kitchen remodel, including a Lowes 5 year extended warranty. Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil. Lowes service has made five service calls during November and December 2018, without fixing the problem. Lowes notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowes Service phoned and indicated the oven was to be replaced. On Feb 1 2019, Lowes Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.
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Review
#1465760 Review #1465760 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Handling of service and warranty issues
Reason of review
Warranty issue
Preferred solution
Replace defective range
Tags
  • Extended Warranty Service

Lowes in Killeen, Texas - No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
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Review
#1465405 Review #1465405 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service