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Lowes in Lanai City, Hawaii - Poor Delivery services

1.0
Details
Ordered a refrigerator online from Lowes and delivery services emailed me a delivery date of 12/20/18. After that delivery date passed w/o a frig., they now say the delivery won't happen until 1/30/19. Can you imagine waiting 2 months for a new frig. OMG. I won't be ordering online from Lowes ever again.
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1 comment
Anonymous
#1619184

It doesn't matter what retailer you buy from, if it isn't stocked in the store and they are depending on delivery from a manufacturers warehouse you may encounter delays. My guess is that you ordered either a Samsung or LG appliance.

If their warehouses are out of stock the have to wait for replenishment from the factory in Korea. Ships don't move very fast.

Review
#1432875 Review #1432875 is a subjective opinion of poster.
Cons
  • Lied to me about delivery date
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Humboldt, Tennessee - Carpet wrinkled, seams showing

Carpet is buckled up in every room. Seams are showing. Jusr a bad job on installation. Needs restretched and reseamed. Installers should be fired.
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Review
#1431643 Review #1431643 is a subjective opinion of poster.

Lowes - 2 Bathroom Remodel Disasters

2.7
Details
I had both my guest bath and master bath remodeled by Lowe’s (Port Orchard, WA). While their design team did an amazing job, they use third party vendors to actually do the work, in which you don’t have a choice as to whom they work with. Being Lowe’s, I expected a high caliber contractor with close attention to detail. I had my guest bath done first and it was a new service Lowe’s was offering so when things went wrong, and they attempted to not accomplish my project the way the Lowe’s designer and I had dictated in writing, it became an argument. The contractor said that “people don’t have things installed that way”. Well, I am people and I am asking and paid for it to be installed there. I made them stop work while I called my project manager and had this dealt with. It was a nightmare! A year later, I used them again against my better judgement, to remodel the master bath. I figured with a year for them to get through their growing pains, it would have gone better and with lessons learned we actually sketched how and where everything was going. With this added document, I felt there couldn’t be any problems. Well, I was once again wrong. The contractor must have had some home problems going on because he came in with a very bad attitude and very cranky. This time, not only did they attempt to mount my mirror wrong but their workmanship had seriously decreased from a year ago. I had to go back after they were done and fix a few things. I would highly recommend that if you want to remodel, use Lowe’s design services but then take those plans and find your own contractor because the ones Lowe’s in Port Orchard use are aweful.
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2 comments
Anonymous
#1617726

Why not work with your contractor on a design? The contractor will be doing the work and will have actually seen the room they are dealing with. They may have a better idea of what things may actually work in your home than a designer at Lowes will.

h.kitchener
#1617625

Very good advice about hiring your own contractor. All the big box stores use the cheapest sub contractors they can in order to maximize their profit from your job. The trick, of course is to find a good contractor.

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Review
#1431097 Review #1431097 is a subjective opinion of poster.

Lowes in Rockledge, Florida - There delivery

Waited hours for schedule delivery I call them by the time they said they would be there they said it was being loaded 4 hours after they said it would arrive bought 14 days in advance they didn’t call to tell me about delay worst ever
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Review
#1431031 Review #1431031 is a subjective opinion of poster.

Lowes in Louisville, Kentucky - Lowe’s scam

1.4
Details
I hired Lowe's to replace the wooden door of my dry way with a new vinyl. They came to finish the work on the scheduled date 11/20/18 the work was half done and very bad to see after a month still the doors do not have a latch, the wind has done some damage, and had to move my dog My brother's house escaped twice. I have communicated with the customer service four times and they only tell me that I should keep waiting. for the price that I already paid them, they should provide much better service but it seems that they have no intention of finishing my work, in the end they charged in advance. It is really very worrying that large and established companies like Lowe's are also committing to scam their clients with many chances that their scams go unpunished. Be very careful with Lowe's they do not respect their customers
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Review
#1430821 Review #1430821 is a subjective opinion of poster.

Lowes in Panama City, Florida - Worst customer service.

1.4
Details
Can only say how frustrating it is, i get fobbed off from one employee to another, cannot get a clear answer as to when my roof is going to be replaced. It has been two months since we spoke to the sales person. The roof is paid for and now they do not anticipate having the shingles until sometime in January.......then they have to find a contractor. I thought this was a reputable company.
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2 comments
Anonymous
#1617349

Go to Lowes and get a refund. Hire a local contractor to do the job and save some money.

There is no reason to pay Lowes to hire a contractor. When you hire your own contractor you can check their references and you know exactly who is working on your home.

h.kitchener
#1617120

There are roofing companies in most localities so there is no reason to go through a big box store like Lowe's for a roofing project. As around to friends, etc., and get a quote for a couple of local roofing companies.

There is no reason to wait months for something like this. Not sure why you would pay Lowe's for a job in advance, but tell them you want your money refunded and find that local roofer now.

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Review
#1430269 Review #1430269 is a subjective opinion of poster.

Lowes in Independence, Missouri - Different carpet with the same model number,

we had installed some carpet in our living room two years ago from lowes. We liked it and purchased same model of carpet for our bedroom. Understandably, the price has gone up 70 cent per square foot. when the carpet showed up today, we noted significant difference. The fiber is 2-3 mm shorter and looked of less quality. My wife went to the store and check with the manager. Of course that is exact the same model number! Don't you think after such change in both price and fiber length, a different model number is needed? we are offered a discount. (we had similar experience at home depot when we are offered discount and declined to accept). after two months of waiting with bedroom furnitures dissembled, we accept the discount and had the carpet installed today. This is my experience for carpet purchase and installation, first from Home Depot, then Lowes. After spending $1800, waited 7 weeks, had an unwanted carpet in my bedroom. Is this the industry standard now a days? .
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Review
#1429647 Review #1429647 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Delavan, Wisconsin - Poor products with worse customer service

1.5
Details
I purchased a LG stove from Lowes November 2017 with the extended warranty. Fast forward to November 2018 and the burner on the oven stops working and wont hold temperature. thankfully I did purchase the extended warranty. I call to set up a time to have a repair service come and fix the stove. They only offer Thursday daytime appointments, soonest appointment was THREE WEEKS away. I book it for the afternoon. The day comes no one calls to confirm I call to check on the time of arrival because I had an emergency I had to leave for and had to cancel because they couldn't adjust the time to when I could have someone be home. Fine my fault next appointment was December 20, another THREE WEEKS away. Again no call the day before to confirm, I adjusted my work schedule to be home. I call at 1 to see if they had an estimated time of arrival I was then informed that the appointment had been canceled by the repair company for some reason. The only thing that Lowes offered to do was to reschedule once again and That appointment wasn't until January 3. Nothing else they could do. So I have had no stove through all the holidays.
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1 comment
Anonymous
#1617510

You fail to mention where you live. If you live in a small town away from the bigger cities you often find the service companies that accept the rates the service plans pay are hard to come by.

If they have to travel a distance they may group service areas by days of the week to make it economical enough to provide the service. Yes, the money you saved by driving to Lowes may have been worth the initial purchase price, but as you are learning you may have been better off shopping locally and paying a little more up front for improved service when you need it.

Review
#1429524 Review #1429524 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Helena, Montana - New Samsung washer experience

1.0
Details
On 12-16-2018 we called the Lowe's in Missoula Montana to check on washers. The first person I got in appliances didn't really know very much about them, she would have someone call me, after their lunch. I waited over an hour and didn't hear back. I called again and got transferred back to appliances, no answer. Kept calling then after transferring me the line would go busy. Called again and got Adam when I told him what I wanted he said I needed to talk to the person that was suppose to have called me back. After a few more calls and holds he would call me right back, no that did not happen. I finally got through to him and paid for the washer over the phone. Went to pick it up at customer service, that took for ever, my husband ask is that the right one they said yes. I got outside and said to my husband that does not look platinum, he said they said it was the right one. When we got to our next stop I climbed into the back of our pickup and looked, solid white and a front loader not what we ordered. Back to the store, they ask what is wrong with it? Wrong washer wrong color and then more waiting and intercom and no one showing up. I caught another employee and he helped was get it worked out. Horrible experience... Nedra Tomasco
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Review
#1429156 Review #1429156 is a subjective opinion of poster.
Cons
  • Just delay and then delay some more and then the wrong washer
Reason of review
Order processing issue
Preferred solution
Price reduction

Lowes in Sumter, South Carolina - Customer service

1.0
Details
i shop at Lowe's in Sumter SC. i have to say it's the worst store i have ever had to shop at.You can't find anyone to help you and when you do they say they will be right back and you never see them again.I am a semi retired handyman and when i lived in Wilmington NC i would shop at Lowe's or home depot. service in Lowe's there was much better then here to say the least that was because there was a home depot just across the street.I hope that they would build a home depot in Sumter so Lowe's will straighten up.I also have a in store credit card that has some money on it and i keep getting the run around about still trying to get that fixed.so i have two choice either diver 45 min to home depot or put up with Lowe's. i have found other places to shop and not have to put up with Lowe's. Maybe someday they will change.
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Review
#1429052 Review #1429052 is a subjective opinion of poster.
Reason of review
Poor customer service