Lowes
Reviews and Complaints
Will not fix my roof
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy from lowes
Pay balance for installation
- Polite
- Lack of communication between employees
Preferred solution: Pay me remainder balance
User's recommendation: Customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaThey sale the bad product and cheating customers
Preferred solution: Full refund
No-return policy
- No customer service skills
Preferred solution: Let the company propose a solution
User's recommendation: Use Home Depot!
Language
- Store is nearby
- Service
- Convinience and pricing
- Delivery service bad
- Protection plan is a farce
- No onsite repair
Preferred solution: Fix your language
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Experience EVER
This was 5 months ago........
I ordered cabinets for my personal house as a pilot to possibly use Lowes as a vendor for the company that I work for. Well, not only did they fail, they bombed.
Not only did I wait 4 days in a row from the hours of 9am-9pm to get the PROPER SIZED cabinets that I ORDERED online, I still have not gotten what I ordered. And now they are having to schedule to come take them all out because this is BS. l have put off movers, counter top vendors and paid cabinet installers, all to find out they are not able to give me what I have already paid for.
Today..............
5 months ago, I had in issue with Lowes selling me a cabinet size that does NOT exist. I was told that I had to dispute this with the Credit Card Company first and if/when they say that they are not responsible for horrific error on Lowes' part, I could take that letter to Lowes and begin my dispute with them directly.
After FINALLY getting my letter back from the CC company 5 months later, I take this to Lowes to begin my direct dispute and low and behold, they tell me I only had 90 days to do a direct dispute with them.
They did however, offer me a gift card for my troubles. A whole $25 after screwing me out of $3k in cabinets.
Loyal customer since 2005.... Never missed a payment till now.
Will never step foot in a lowes again.
Look at the L shaped Kitchen. The base they sold me was 6 inches wider than it was sold as.
Since this is an L Shaped piece, it would have pushed everything out 6". Stove would not under the hood...
Sink wound not center with window and partially under a cabinet.. The Dishwasher would no longer fit and the fridge would be 6" out from the top cabinet.
Preferred solution: Full refund
User's recommendation: Go to Home Depot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hazard, KentuckyResolved: Different employees tell different things on same day
Products arrived finally. We had to make several trips to get them though..
Lowes called this morning and I am happy to say the glass doors have arrived. We're picking them up.
Well called to check thinking it may have come in early. Now they tell me that if you don't pick it up quickly enough Lowes will resale it.
RUN FROM LOWES IN HAZARD. GO TO GOODWILL OR THE JUNKYARD, YOU WILL GET BETTER SERVICE.
Well, I just called and the tile shower wall is supposedly in store, the shower base is supposed to be there the 13th and they have no idea when the shower doors will be there. No apologies offered mind you. I suggested they could go pick it up from a store which does...
They tell me something different every time I call. They even do it on the same phone call as they transfer you from pillar to post.
Shower is in 3 parts the base, the doors and the walk. Yesterday I was told the wall was in and the other 2 parts would be in Teusday the 7th. Today I called and one person told me nothing was in and would not be in until the 14th. One person working in plumbing physically checked and informed me the wall was not even in.
So I spoke with the manager, Mike and he informed yes the shower wall is sitting in there with my name on it. What is wrong with this? Believe me, lowes may not get the items to its customers, but it gets the bills to us. My question is this..how is it lowes bills us without having the item shipped?
How is it that people working in the same location tell you different things?
How is it they can have items sitting on the floor at a different location, but the company is unable to get it to another location that has it sold? How is it the workers tell you "5 to 10 business days" without mention of possible delays?
Teresa Turner
- Location
- Lowes does not care about elderly
Preferred solution: Want the items as I ordered them for an elderly person having problems climbing in and out of the tub. Do they even care??? . Don't mislead your customers. Lowes needs to have a little honesty and decency.
User's recommendation: Run from the Hazard location. Go to home depot
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Boynton Beach, FloridaCredit card problem. Bank error
It’s a GE range. I want it
Call me I ordered the item over a computer. I want to speak with a person. 302500****
- Employees are very helpful
- Too much time to resolve
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fayetteville, North CarolinaResolved: "compliment" an employee
no issue.
- Customer service
Preferred solution: Recognize good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Owasso, Oklahoma100% unsatisfied customer
- Convinience and pricing
- Not delivered as promised
- Incompetent system ltd customer service
Preferred solution: Apology
User's recommendation: When in doubt, demand to speak to a Lowe's store manager. Many of their hourly associates are clueless and refuse to help customers.
Still have no order.
This is the route of your shipper. Why?
Thursday, April 7, 2022
3:05 PM
HUTCHINS, TX
Arrived at FedEx location
Tuesday, April 5, 2022
9:49 PM
LADSON, SC
Departed FedEx location
4:30 PM
LADSON, SC
Arrived at FedEx location
Sunday, April 3, 2022
3:49 PM
HEFLIN, AL
In transit
3:17 AM
MEMPHIS, TN
In transit
Saturday, April 2, 2022
6:27 AM
CONCORDIA, MO
In transit
Friday, April 1, 2022
12:58 PM
ALDA, NE
In transit
Thursday, March 31, 2022
11:58 PM
FORT BRIDGER, WY
In transit
11:50 AM
NORTH SALT LAKE, UT
In transit
Wednesday, March 30, 2022
7:56 PM
HAMMETT, ID
In transit
6:49 AM
PORTLAND, OR
Left FedEx origin facility
Tuesday, March 29, 2022
5:22 PM
PORTLAND, OR
Arrived at FedEx location
2:42 PM
PORTLAND, OR
Picked up
12:22 PM
Shipment information sent to FedEx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Acworth, GeorgiaPoor customer service
- Proximity to my house
- Huge selection
Preferred solution: Let the company propose a solution
User's recommendation: Go to Home Depot!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lindale, TexasMilitary discount changes
- Shopped at lowes for years
Preferred solution: Reversal of the new changes to the military discount. Gutted the primary reason I used them.
Only complaint is the people who run the store.
User's recommendation: Shop elsewhere
I need my doors to lock.
When we remodeled my mother's house-she has since died, we did some remodeling, including purchasing 3 heavy glass and wrought iron doors. The lock on the main entry has stopped working, so I must sleep knowing anyone could enter the house- and let my animals loose.
I've had several locksmiths look at it and no one -so far - could help.
I spent hours on the phone yesterday- and on the Internet-trying to contact someone at Lowes. My husband and/or our contractor, Jeff Swindle- selected the doors. My husband died a few years ago, and I have been unable to contact Jeff. I doubt I can find the receipt for the doors, but Lowe's should have a record.
Lowe's is notorious for keeping customers on eternal hold with phone calls until they just give up.
A few years ago, a roofer decided that I need new gutter guards and went up to Lowe's and bought them on my credit card. Later-before they could be installed she stole them back and Lowe's refunded her MY $2200. I did file charges, and she's been to jail, but no refund of my money.
I am a widow and feel quite vulnerable, especially after the experience with that roofer. I need my doors to lock.
So far, no one has been able to help, and I spent all afternoon yesterday on eternal hold on the phone with Lowe's. I am frustrated and don't know where to turn for help.
Sincerely,
Alice Fonda Henson Workman
User's recommendation: If you must shop at Lowe (his Batesville, MS) the ONLY person who knows or cares about anything is the little guy in the wheelchair. He is great.
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U shld lrn to rite a review usng cmplt wrds.