Lowes
Reviews and Complaints
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Verified Reviewer | Mount Vernon, OhioNot responding
Preferred solution: Full refund
Coupon not accepted
Preferred solution: Full refund
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Verified ReviewerOutright lie about delivery date
- Price was fair
- Failure to stand behind promises made
- Dont honor their own warrantees
Preferred solution: Quite dishonest practice of delivery dates you can’t meet. You have burned me twice with this. No more.
User's recommendation: Don’t believe Lowes delivery dates
Delivery service is not good at all
Damaged BBQ Grill
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Verified Reviewer | Apex, North CarolinaComplaint about carpet install and resulting answer from Lowes manager
Hello. I'm tired of explaining my problem to multiple people.
Let's just say that the whole installation 0f carpet purchased at Lowes has been unsatisfactory. My walls were marked up and damaged as well as the baseboards. The front door was marked up as well. All of these had been freshly painted.
The installers were rude, would not wear or keep their masks on, did not want to move furniture either to install or replace it after new carpet was put down. As I have to have my painter come back out and repaint the door, $175, repair and touch up walls, have the installers of a new entertainment center return to fix because installers unplugged wires for no reason I asked to be compensated. I requested $500 and after a number of phone calls which started with an offer of $75 and was last at $250 I said lets meet in the middle and I will continue to do business with Lowes as I have done for 30 years. I also would still finish having carpet installed in the rest of my house in January to the tune of about $#10,000 plus a storm door and a few other things.
I was told that the "manager" said $25o would be as high as they would go so not being willing to come up about $100 to meet me half way you have lost a long time customer and $1,000's of business just in January. I will be letting everyone I know to not use Lowes and will never set foot in your store again. I already know you do not care if I take my business some where else, as you have proven by the installer you use and the "managers" who act like they are doing you a favor. One thing I forgot to mention was the installer said it's in the contract that marking, damage, due to installation up to 3 feet above the floor including the baseboards and walls were to be expected.
Really? Ridiculous.
Please do not send me a "canned" response that is a generic email you automatically send. John Reseigne 919-633-****
- Prices good but watch out for them screwing you
- No consideration
- Pretended to understand at nc production
Preferred solution: Price reduction
User's recommendation: don't shop there
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Verified Reviewer | Bloomfield, ConnecticutBad customer service
November 11- I purchased a refrigerator from your Bloomfield Lowes from your associate Peter Lawrence and was promised delivery on November 18, 2021.
November 16 - I called Mr. Lawrence to confirm my delivery because my refrigerator broke down completely.
Mr. Lawrence apologized and advised me that the fridge was still at the warehouse and delivery would be on Saturday, November 20. He further asked me to call him on Thursday to ensure that the Bloomfield store got my item. I attempted to call him on Wednesday night to purchase a washer and got disconnected three times.
November 18 - I went to your Bloomfield store to buy a washer, hoping they could put it on the same truck as my refrigerator that was supposed to be delivered on Saturday, November 20.
Only to find out from the associate that the refrigerator went out for delivery that morning. I spoke to Sheldon (the supervisor), who told me that he could not do anything. I insisted, and he set up a delivery for the next day, November 19. That night I received a call from your delivery service, and they informed me that my delivery was going to be on Friday, November 19, between 1:30 pm and 5:30 pm.
I waited all afternoon, and the delivery never came. I again called your Bloomfield store and asked for Sheldon.
Sheldon took no responsibility for this error. He said that it wasn't his problem that the delivery service didn't do their job. After insisting that someone in Lowes needed to solve the problem, Sheldon told me that it would be delivered on Saturday, November 21, the original delivery date.
November 20 - It is now 2:30, and I haven't received a phone call about tomorrow's delivery.
Consequently, I have no idea if I will get my refrigerator.
I attempted to call the store four times, and the phone rang, and nobody was answering.
Is this the way Lowes treats its customers?
Are the Bloomfield supervisors responsible for purchases at your store?
I am sure that my business is not important to you, but I want you to know that I am not buying my washer from Lowes.
If my refrigerator is not going to be delivered and no one is responsible for this lack of customer service, what o you suggest that I do next. Maybe if people begin posting your failures on social media, you will do something about your lack of customer service.
- Awful customer service
- Manager conduct
Preferred solution: Deliver product or service ordered
User's recommendation: Employees are not responsible for delivery. Try to find out who is responsible to ensure a on time delivery. Lowes employees don't care about their customers
Lowe’s changes and adds restrictions to military discount
So, as of today 6/10/2019 Lowe’s has apparently changed the military discount program. No longer is it valid on online purchases (in store only now), and restrictions appear to have been added to sale and clearance items.
After years of Lowe’s improving their program, I started shopping there over Home Depot. However, now with them reverting back to a system that is difficult to use and only applies to some purchases, I will be returning to Home Depot. As I understand, although Home Depot is also in store only, I do not believe their are any restrictions on sale items being discounted. As a disabled vet, I always liked that I could purchase online & if I couldn’t pick it up, someone else could.
However, it appears Lowe’s no longer wants to give vets a break. Not sure how makes sense for Lowe’s but, Home Depot will be benefiting from their choice.
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Verified Reviewer | Greenwood, South CarolinaResolved: Lowe's Does Not Honor Military Discount
Company fixed the issue and I have been provided with settlement agreement.
We paid the followings:
1 Microwave. 388.00 (org 418.00)
2 Install: 139.00
3 remove ole 30.00
4 3 yr warranty 54.97
5 total 626.39
Did not receive my military discount and was told by Lowe Hqrs was that it was on sate is the reason? Lowe's does not state that or have it posted for military families to see or be informed of this policy, nor is it stated anywhere in discount policy. Hqrs personnel said they think that is the reason to not allow the discount.
My total military discount was $1.50. Military families beware of Lowe's scam if you buy anything, make sure what you pay..
- Convenient location
- Location
- You have my complaint on file
- Cant deliver when they say they can
Preferred solution: Let the company propose a solution
User's recommendation: military, check before you buy if you receive the discount, if not you can do better.
You accepted stolen goods from a thief and gave her the refund that should have been mine!
User's recommendation: Home Depot is only a few miles further: Go there!
Push payment back
MyLowes account 481000****92089
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Verified Reviewer | Crown Haven, North Abaco DistrictAddind item in cart
User's recommendation: Tes
Highly unsatisfied
Preferred solution: Full refund
User's recommendation: Go to somebody else different store different company
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Verified ReviewerOnline customer service
HELP:
I am not sure where to start but I will from the beginning. On 12/27/2021, I ordered 2 cabinets order # 74158****.
Received tracking number and date for delivery 01/07/2022. Received 1 cabinet on 01/08/2022. Called customer service, couldnt help much Brit was a Saturday. Called again on Monday 01/10/2022.
Customer service said she would have to cancel order, refund one cabinet, and I would have to order a new one. Said to hold. Stayed online for 1 hour and 15 minutes. So I called customer service on another phone, and they said confirmed what she said even after I repeated it back to customer service.
They both said they would refund my order for one. Now it is almost a week and no refund. Problem one.
Problem two. Ordered a new one, received a tracking number for delivery on 01/20/2022
Order #74245**** to be received on 01/20/2022.
Ok but still waiting for refund.
Problem three. Today 01/14/2022 received a cabinet. WTF! NO REFUND AND ANOTHER CABINET COMING!
I am so aggravated after spending almost two hours on the phone and this is so messed up.
All I wanted is two cabinets and the cost of two.
So far charged for 3 and looks like I am being charged for 3. Please tell me what is hard in this order?
Gail Huff
72 Yeager Drive
Cheektowaga, NY 14225
(716) 445-****
- Ample stock and display
- Poor customer service from corporate - 800-445-6937
Preferred solution: Let the company propose a solution
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Hate to tell you this but Menards wouldn't necessarily do any better. Having worked there for years I can tell you that they have problems at times with vendors shipping their products on time as well.
With the current supply chain problems there are a lot of companies behind in shipping and delivery companies not delivering shipped products on time. Don't blame the store, they are at the mercy of their suppliers and the delivery companies that they use.