Sue F Uva

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Verified Reviewer
| map-marker Mount Vernon, Ohio

Not responding

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I have been told that my concern was passed on to Lowe's on January 24. I have yet to hear from them.
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Loss:
$400

Preferred solution: Full refund

Elaine F Qve
map-marker Miami, Florida

Coupon not accepted

I have a 10% off coupon They kill March 16 I went in the store and the checkout would not take my 10% off so then I went to customer service and they said oh yes you got it when I got home I checked my bill and I only got 5% off which is what I normally would get on a credit card for Lowes I want to know why I didnt get the extra 5% please contact me at Andyclaus@***.net! I will be glad to provide you the coupon on my phone and my credit card so you can give me credit for the additional 5% which is only $ 1.69
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Loss:
$2

Preferred solution: Full refund

Ri B

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Verified Reviewer

Outright lie about delivery date

Lowes provided a delivery date of 3 days from purchase for a vanity, weeks quicker than Menards. Then I got a shipped notice two days later still claiming delivery on the third day. The tracking didnt work, so we called and Lowes said it was shipped. Two days later it hadnt arrived and tracking still didnt work. I called the carrier and they had no record. I called Lowes and drilled down until someone finally admitted the vanity was still at the manufacturer in NY, and wouldnt ship for days much less arrive the date promised which had already gone by. Lowes game is to reel you in and leave you hanging for weeks. I would have been better off with Menards.
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Pros:
  • Price was fair
Cons:
  • Failure to stand behind promises made
  • Dont honor their own warrantees

Preferred solution: Quite dishonest practice of delivery dates you can’t meet. You have burned me twice with this. No more.

User's recommendation: Don’t believe Lowes delivery dates

1 comment
Guest

Hate to tell you this but Menards wouldn't necessarily do any better. Having worked there for years I can tell you that they have problems at times with vendors shipping their products on time as well.

With the current supply chain problems there are a lot of companies behind in shipping and delivery companies not delivering shipped products on time. Don't blame the store, they are at the mercy of their suppliers and the delivery companies that they use.

Anonymous
map-marker Lawrence, New York

Delivery service is not good at all

My Delivery was schedule between 8 am & 12 noon , they cancel delivery until next day, Reschedule until 3 pm next day, I lost two days waiting on my hardwood floor order to be delivered, My work day schedule was set back 2 days , My Customer was upset , I shouldn't use they delivery service ,i regret using their service.
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Loss:
$2500
Anonymous
map-marker Ocala, Florida

Damaged BBQ Grill

No one ever got on the phone to hear me out! I was on hold for 45 minutes. I will try again on Monday.
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John R Boh

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Verified Reviewer
| map-marker Apex, North Carolina

Complaint about carpet install and resulting answer from Lowes manager

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Hello. I'm tired of explaining my problem to multiple people.

Let's just say that the whole installation 0f carpet purchased at Lowes has been unsatisfactory. My walls were marked up and damaged as well as the baseboards. The front door was marked up as well. All of these had been freshly painted.

The installers were rude, would not wear or keep their masks on, did not want to move furniture either to install or replace it after new carpet was put down. As I have to have my painter come back out and repaint the door, $175, repair and touch up walls, have the installers of a new entertainment center return to fix because installers unplugged wires for no reason I asked to be compensated. I requested $500 and after a number of phone calls which started with an offer of $75 and was last at $250 I said lets meet in the middle and I will continue to do business with Lowes as I have done for 30 years. I also would still finish having carpet installed in the rest of my house in January to the tune of about $#10,000 plus a storm door and a few other things.

I was told that the "manager" said $25o would be as high as they would go so not being willing to come up about $100 to meet me half way you have lost a long time customer and $1,000's of business just in January. I will be letting everyone I know to not use Lowes and will never set foot in your store again. I already know you do not care if I take my business some where else, as you have proven by the installer you use and the "managers" who act like they are doing you a favor. One thing I forgot to mention was the installer said it's in the contract that marking, damage, due to installation up to 3 feet above the floor including the baseboards and walls were to be expected.

Really? Ridiculous.

Please do not send me a "canned" response that is a generic email you automatically send. John Reseigne 919-633-****

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Loss:
$500
Pros:
  • Prices good but watch out for them screwing you
Cons:
  • No consideration
  • Pretended to understand at nc production

Preferred solution: Price reduction

User's recommendation: don't shop there

Anita F Zak

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Verified Reviewer
| map-marker Bloomfield, Connecticut

Bad customer service

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November 11- I purchased a refrigerator from your Bloomfield Lowes from your associate Peter Lawrence and was promised delivery on November 18, 2021.

November 16 - I called Mr. Lawrence to confirm my delivery because my refrigerator broke down completely.

Mr. Lawrence apologized and advised me that the fridge was still at the warehouse and delivery would be on Saturday, November 20. He further asked me to call him on Thursday to ensure that the Bloomfield store got my item. I attempted to call him on Wednesday night to purchase a washer and got disconnected three times.

November 18 - I went to your Bloomfield store to buy a washer, hoping they could put it on the same truck as my refrigerator that was supposed to be delivered on Saturday, November 20.

Only to find out from the associate that the refrigerator went out for delivery that morning. I spoke to Sheldon (the supervisor), who told me that he could not do anything. I insisted, and he set up a delivery for the next day, November 19. That night I received a call from your delivery service, and they informed me that my delivery was going to be on Friday, November 19, between 1:30 pm and 5:30 pm.

I waited all afternoon, and the delivery never came. I again called your Bloomfield store and asked for Sheldon.

Sheldon took no responsibility for this error. He said that it wasn't his problem that the delivery service didn't do their job. After insisting that someone in Lowes needed to solve the problem, Sheldon told me that it would be delivered on Saturday, November 21, the original delivery date.

November 20 - It is now 2:30, and I haven't received a phone call about tomorrow's delivery.

Consequently, I have no idea if I will get my refrigerator.

I attempted to call the store four times, and the phone rang, and nobody was answering.

Is this the way Lowes treats its customers?

Are the Bloomfield supervisors responsible for purchases at your store?

I am sure that my business is not important to you, but I want you to know that I am not buying my washer from Lowes.

If my refrigerator is not going to be delivered and no one is responsible for this lack of customer service, what o you suggest that I do next. Maybe if people begin posting your failures on social media, you will do something about your lack of customer service.

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Cons:
  • Awful customer service
  • Manager conduct

Preferred solution: Deliver product or service ordered

User's recommendation: Employees are not responsible for delivery. Try to find out who is responsible to ensure a on time delivery. Lowes employees don't care about their customers

Matthew A Vrg

Lowe’s changes and adds restrictions to military discount

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So, as of today 6/10/2019 Lowe’s has apparently changed the military discount program. No longer is it valid on online purchases (in store only now), and restrictions appear to have been added to sale and clearance items.

After years of Lowe’s improving their program, I started shopping there over Home Depot. However, now with them reverting back to a system that is difficult to use and only applies to some purchases, I will be returning to Home Depot. As I understand, although Home Depot is also in store only, I do not believe their are any restrictions on sale items being discounted. As a disabled vet, I always liked that I could purchase online & if I couldn’t pick it up, someone else could.

However, it appears Lowe’s no longer wants to give vets a break. Not sure how makes sense for Lowe’s but, Home Depot will be benefiting from their choice.

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Reason of review:
Not as described/ advertised
84 comments
Guest

Just found out about this as I checked a receipt. Then looked up comments.

In the past I would see that with the 10% Lowes was less than Amazon. Now it may not be and it is not worth the drive to find out there is no discount and Amazon is in fact less expensive, especially with an Amazon Prime Credit Card.

Gudrun Hts

My daughter just went to purchase a refrigerator. It was on sale, so she couldn't use her Military Discount?

Why?

If there's a 10% Military Discount, then honor it, at whatever price the product is going out the door for. These petty restrictions, make no sense, and quite frankly, *** a veteran off more, than if you just didn't offer it.

Guest

I read the 6/10/19 comment when attempting to apply my military discount online and wasn't able to. I did call and spoke with someone in Customer Service and they told me that the discount is applied when you visit customer service when picking up the order.

Apparently, the credit card isn't charged until you pick up the order. I was happy to hear that.

Guest

Lowes continues to give the Military/Veteran discount and does it for in store and online purchases. I've been using and getting mine the whole time.

They did have it in store only until a couple years ago and they included online purchases. Lowes is head and shoulders above home depot on their view toward veterans.

Jasamine Lud

Every time I go into my Lowes stores the clerk asks me for my "My Lowes card". Once I give it them They cannot find my name or other personal information.

I find that very strange. Why, because sometimes they can dig up my information very easily and sometimes not? Do I need a new Lowes card or what?

If I go into the lowes store what must I tell the clerks or management team? Do I need your help?

Guest

I am looking to purchase my new appliances at HD.

Guest

The former ceo at homedepot that created price discount difficulties for veterans became the ceo of Lowe’s in 2019, according to employees at Lowe’s. An example of one way to deny a military discount is as follows: a price reduction from $338 to $299 on a Chamberlain garage door opener to being the price in line its other retailers.

At checkout, the military discount was denied do to the already applied discount. As the previous poster stated they will be going back to homedepot, I will be as well.

Guest

So how much military discount does Home Depot give? None.

Guest
reply icon Replying to comment of Guest-1914457

Home Depot still offers the military discount

Guest

As a Vietnam Vet I relied on the ease of using my Military Discount. Now it is a hassle to do, and the cashiers are rude often when you tell them you have one.

No you can't even use it in conjunction with your Lowe's Credit Card.

Menard's has a new customer, me. Hey Marvin, stop fixing what's not broken

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Resolved
HonorableHarold H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenwood, South Carolina

Resolved: Lowe's Does Not Honor Military Discount

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Updated by user Feb 04, 2022

Company fixed the issue and I have been provided with settlement agreement.

Original review Jan 05, 2022
Entered Lowe on 1/04/2022 to purchase a Microwave Oven. After checking all ovens {which all were on sale} we found one that would replace the ole one that quit working.

We paid the followings:
1 Microwave. 388.00 (org 418.00)
2 Install: 139.00
3 remove ole 30.00
4 3 yr warranty 54.97
5 total 626.39
Did not receive my military discount and was told by Lowe Hqrs was that it was on sate is the reason? Lowe's does not state that or have it posted for military families to see or be informed of this policy, nor is it stated anywhere in discount policy. Hqrs personnel said they think that is the reason to not allow the discount.

My total military discount was $1.50. Military families beware of Lowe's scam if you buy anything, make sure what you pay..
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Loss:
$34
Pros:
  • Convenient location
  • Location
Cons:
  • You have my complaint on file
  • Cant deliver when they say they can

Preferred solution: Let the company propose a solution

User's recommendation: military, check before you buy if you receive the discount, if not you can do better.

6 comments
Guest

Go to Lowes.com, scroll to the bottom of the first page and you will find the subject of military discounts. If you click on it, it will open to a description of military discounts.

It clearly states that you get a 10% discount on MOST FULL PRICED ITEMS. How much clearer can it be that you weren't entitled to a discount on the sale priced microwave. You really wonder how much longer stores will offer military discounts when they get so many complaints about them. Be thankful that the offer you any discount at all.

I bet teachers, doctors, nurses, police officers, firefighters etc. would love to be offered the discount you are able to get.

Guest

It is explained in the first sentence of their policy #2. “What does the military discount apply to?” Everyday on most full price products.

HonorableHarold H
reply icon Replying to comment of Guest-2113081

Whose policy are you talking about? If you say Lowe's.

then why did two supervisors and one manager not know that and tell me?

I am not that hard headed nor ignorant. And how do you know about it?

Guest
reply icon Replying to comment of HonorableHarold H

Use google and search “Lowe’s military discount “. It’s the second or third result.

HonorableHarold H
reply icon Replying to comment of Guest-2113081

Thanks, It would be very helpful if the Lowes manager and staff know this!

Guest
reply icon Replying to comment of HonorableHarold H

It would have be very helpful if YOU READ and UNDERSTOOD the terms of a program YOU were getting into. You were too stupid to read the terms before accepting them or you didn't bother to read.

them.

Either way, there is NOTHING honorable about a stupid muppet who accepts terms under these conditions. Stop lying to yourself...

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Anonymous
map-marker Westminster, Maryland

You accepted stolen goods from a thief and gave her the refund that should have been mine!

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Heather Cox Mitchell told me that my gutter guards were no good and got me to agree to call Lowes and let her purchase new gutter guards for me. She did this ($2100 worth) and brought them back to my carport. The next day I happened to look out the window, see her truck in my driveway and 2 of the boys busily loading the gutter guards into her truck. She headed north. I called Lowes, but no matter whom I talked with, I could not get past the elevator music to alert them as to what was happening. Your refunded her my money, which I never saw again. Yes, I did file charges.
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User's recommendation: Home Depot is only a few miles further: Go there!

1 comment
Guest

Did you ever get your door fixed?

Anonymous
map-marker Conroe, Texas

Push payment back

Hello I have a payment due on the 2nd and I wanted you all to push it back to the 8th because thats when I get paid. Thank you
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1 comment
Guest

You should be contacting the credit company your account is with rather than posting on a complaint site. Look for a toll free number on your credit card or statement.

Anonymous
map-marker Stafford, Virginia

MyLowes account 481000****92089

My military service is not associated to mylowes member card. It was verified at my Lowes store and added but they say they can't add it at the store any more. Please add military back to my account. Thanks Steven Friga
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shunamae J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crown Haven, North Abaco District

Addind item in cart

Everytime i add items to cart it keep saying access denied..I order from you before am in the bahamas but I cant add to the cart
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User's recommendation: Tes

Albert P Fgv
map-marker Coal Township, Pennsylvania

Highly unsatisfied

Highly unsatisfiedNeed help paid $1000 multiple phone calls hours on the phone all I need is some help getting false answers
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Preferred solution: Full refund

User's recommendation: Go to somebody else different store different company

1 comment
Guest

What do you need help with?

Gail H Ewj

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Verified Reviewer

Online customer service

HELP:

I am not sure where to start but I will from the beginning. On 12/27/2021, I ordered 2 cabinets order # 74158****.

Received tracking number and date for delivery 01/07/2022. Received 1 cabinet on 01/08/2022. Called customer service, couldnt help much Brit was a Saturday. Called again on Monday 01/10/2022.

Customer service said she would have to cancel order, refund one cabinet, and I would have to order a new one. Said to hold. Stayed online for 1 hour and 15 minutes. So I called customer service on another phone, and they said confirmed what she said even after I repeated it back to customer service.

They both said they would refund my order for one. Now it is almost a week and no refund. Problem one.

Problem two. Ordered a new one, received a tracking number for delivery on 01/20/2022

Order #74245**** to be received on 01/20/2022.

Ok but still waiting for refund.

Problem three. Today 01/14/2022 received a cabinet. WTF! NO REFUND AND ANOTHER CABINET COMING!

I am so aggravated after spending almost two hours on the phone and this is so messed up.

All I wanted is two cabinets and the cost of two.

So far charged for 3 and looks like I am being charged for 3. Please tell me what is hard in this order?

Gail Huff

72 Yeager Drive

Cheektowaga, NY 14225

(716) 445-****

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Loss:
$174
Pros:
  • Ample stock and display
Cons:
  • Poor customer service from corporate - 800-445-6937

Preferred solution: Let the company propose a solution

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