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Lowes review in Bangor, Maine: Kitchen installation

2.6
Details
I signed a contract with Lowes April 6, 2018 for a small kitchen upgrade. It is February 2, 2019 and my kitchen is still not finished. It was suppose to be finished July 2, 2018. Some reasons for why it is not completed: measurements were way off, ( 16 inch error ) contractor didn't show up or call, charged for services not used and severe lack of communication between customer and store. I reported them to the better business bureau. I am dealing with them now. I will not refer anyone to Lowes as you can imagine. I hope this review will help. Janna Irvine, Old Town, Maine.
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Review
#1463168 Review #1463168 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Severe lack of communication between customer and lowes
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered
Tags
  • Incorrect Installation

Lowes review in Doral, Florida: 4 hours later and nothing pulled

1.2
Details
Placed the online order at 2 pm on Saturday arrived at 6pm and nothing had been done. The internet desk was closed the employee left early. They had no back up. We asked fora copy of our order they printed it we pulled it then they told us 2 items were incorrect. Why bother with online ordering.
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2 comments
Anonymous
#1684199

Anonymous you are basically an idiot - why order a pizza if you are going to pick it up?? Why reserve a rental car or purchase air fare if you are going to the airport?

People order online to save time and its a service that is offered Plus if there is only one item in stock if you order it online it can be pulled and set aside for you to pick up.

Some of us have real jobs and did not work at Lowe;s for 7 years because we aren't losers like you. The number of times you responded why shop online if you are going to the store anyway shows your stupidity.

Anonymous
#1640107

Very true, why bother ordering online if you are going to the store to pick it up anyway? If I'm shopping in the store I expect their sales people to be helping the customers IN THE STORE as a top priority rather than running around pulling orders for people that are too lazy to come in and pick Their own.

product off the shelf. If you want to order online have your order shipped to your house.

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Review
#1462916 Review #1462916 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes review in Anderson, South Carolina: Stay away! And they are not military friendly

Where do I began? At the end bc I have spoken my complaints so often that even I’m tired of them. Lowe’s, specially store 1153 in McDonough Ga, doesn’t give a hoot about customers once they have your money. Oh, the complaint line is a joke bc all they do is send you back to the store that messed you over in the first place. I have dealt with this poor treatment since November and it’s now February. They even canceled my carpet installation because I had the nerve to complain about being overcharged by $1900. Yes, this has caused my condition to worsen and my pockets to lessen....anyone who wants to hear why you should not trust this store can call me 7706587313, wish my number spelled out buyer beware
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1 comment
Anonymous
#1752770

I see nothing in your statement about them not being friendly with military they give up to 10 percent off but does not include install and does not cover by those who are dishonorably discharged

Review
#1461493 Review #1461493 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes review in Hinesville, Georgia: Simple window shades installation

Absolutely the worst experience ever. Simply window shade installation resulted in having to pickup and finish the install myself. Immediately destroyed my Lowes Card. Will never set foot in this facility again. Was lied to many times over.
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Review
#1461256 Review #1461256 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Lowes review in Winston Salem, North Carolina: Purchased Installation Service for Dishwasher

I purchased an in stock dishwasher with installation. It will take 9 days from date of purchase before it is scheduled to be installed. (simple installation, remove old one, hook up new one) Store did not even pull it from inventory until I called two business days after purchase. Installer did not call me to schedule. I had to call customer service to get installation date. If you want an in stock product installed, within a reasonable time period, DO NOT purchase installation services with this company.
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1 comment
Anonymous
#1752772

if its so simple you should have done it yourself and saved the trouble and the installers bring the product so it doesn't need to be pulled until the installer is ready to pick it up

Review
#1461111 Review #1461111 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Lowes review: Bad Product, Bad Customer Service, Not Honoring Extended Service Plan

My wife and I purchased a high end Samsung washer from Lowes. We purchased an Extended Warranty Service Plan with it. Within 2.5 years the Samsung washer broke down. We did not really think that much of it since we had and extended service plan. We called Lowes and they did send out a service repair person from a service partner. That person told us that this machine is famous for breaking down and that the part need to fix it, the bearing and a new basket, is not available. He said he would reach out to Lowes and they would contact me. Lowes did indeed contract me, to send another person out to look at the machine. I thought fine, a second opinion, not a problem. The guy was out in just a few days. He agreed with the diagnosis of the first Lowes repairman but did not say anythying about the quality fo the machine, nor the availility fo the part. We got a call from Lowes a day or two later saying that they have reached out to Samsung and would hear back in 48 hours. I figured great, they will confirm the part is not available and we would get the machine replaced, or at least they would find the part and fix it promptly. After all, all we want is a working washing machine. 48 hours pass and no word from Lowes. At 72 hours I call Lowes back and they tell me that they did hear from Samsung and the response was unclear so they did not call us because there was nothing to tell. Yes there was, any update on progress is good customer service and opposed to total silence, even it is bad new. Samsung told Lowes that they were unware if they had the part or not in one of their remote locations but they did not know of one. However they would looks. Please remember that my service plan is with Lowes, not Samsung. So I asked Lowes, what their service level agreement was with Samsung. Lowes said Samsung will take as long as they take and they will not solve my problem until they hear back. I asked them to replace my washing machine because their representative told me the part was not available and the machine was not worth fixing. Lowes had the audacity to tell me that I was not eligible for a replace yet. In order to be eligible for a replacement, we need to have the same issue at least 4 times and that the replacement would have to come from Samsung not them and they did not know how long the whole process would take or what the next steps were. Besides the horrible customer service, Lowes is not living up to the spirt of the extended service plan as sold. All I want is a working washing machine. We paid extra for that protection from Lowes, not Samsung. Lowes is not living up to sales promise or spirt of the extended service plan that we purchases through them and blaming Samsung for the delay. Lowes completely misrepresented what we bought from them.
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3 comments
Anonymous
#1644440

You realize Lowe’s does not own or manufacture Samsung products? Lowe’s clearly states that appliances have a 30 day return/replace policy, after that you are under the manufacturer warranty and/or the extended protection plan from Lowe’s depending on if the protection plan started from date of purchase or picked up when the manufacturer warranty ended.

Lowe’s sends out a 3rd party repairman of Samsung’s choosing to repair you product, if after 4 service calls it cannot be repaired, it is up to Samsung to buyback (replace) the product.

All of this is in the extended protection plan booklet ( terms and conditions) you should have received when you purchased your product. So yes while Lowe’s is responsible for repairs under the plan, they are not responsible for replacing your product as it is not their product, but Samsung’s.

Machele
#1638845

You could sue Lowe's in small claims court altho you may have to wait until Lowe's actually refuses to live up to the extended warranty agreement or refuses to contact you for a period of time about a repair. Bottom line, tho is to make sure you never buy from Lowe's again and never buy one of those extended warranties from any store for anything.

In the future, remember it is usually best to buy a basic, no bells and whistles appliance and when it breaks and you cannot fix it yourself just throw it out and buy a new one. Good luck.

Anonymous
#1643957
@Machele

Every consumer report about extended warranties that I have ever read in my life says that they are almost always a bad deal. All of these people who buy them must not read the same publications that I do, or listen to any any kind of consumer shows on the radio or watch them on Television.

You're almost always better off just saving your money for when and if you ever need a repair. Then, if you don't ever need a repair it is like found money.

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Review
#1460981 Review #1460981 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes review in Renton, Washington: Delievery deppartment

1.7
Details
I am a commercial customer, I spend thousands in this story for the last few months, I ordered kitchen cabinets on 12/2/2018, and order my appliances on the last day for the rebate on 12/5/2018, spend over $4,000.00, and there should be a $600 rebate, never receive the rebate application. Only 1/2 of my kitchen cabinets delivered on 12/28/18, and the I called and ask why, they said there is NO REASON, that was how it was scheduled. and the other delivered on 1/15/2019, we open the cabinets, 1/2 were damaged, we ask why, the delivery person said BECAUSE THEY ARE CHEAP. I depend the money for the delivery and what I got? I brought cheap cabinets from Lowes. I end up have to return 5 of the cabinets and try to patch up others, and go to other Lowes story to buy the replace damaged cabinets. My appliances should have arrived on 1/24/19, the delivery person called a little after 7am, I missed the call, the delivery didn't arrive, we scheduled for today, the delivery show up at my office, the billing address, I went in the Lowes and waited in front of the delivery manager Micho (I think that is his name) for 10 minutes, that he has been on the phone, then I ask if I can talk to him for 1 minute, he shake is head, so I left. This is the worst experience I ever in counter, the delivery department should have call the day before not 7 am in the morning, and the entire delivery department has the worst attitude, my project is delate and I worsted a lot of my time waiting. very unsatisfied customer.
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1 comment
Anonymous
#1638800

I filled out the I'd # and the other info for the $300 but the sureynever did come up is this scam?

Review
#1460305 Review #1460305 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Renee sibley in the story is very nice and knowlegable
Cons
  • Delievery department is the worst i ever deal with
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes review: Stall and incompetence

2.2
Details
Took 2 weeks to get a measure appt. Blinds were left on my front porch with no notification and another 2 weeks to get the install appt. Guess what- parts missing so they still are not up after almost 2 months wait! DO NOT USE THEM.
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1 comment
Anonymous
#1752775

lowes does not package the product and if you special ordered them then the install date goes with how long it takes to get in

Review
#1459706 Review #1459706 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Lowes review: Horrible, horrible experience

2.9
Details
Purchased $3, 000 in cabinets from Lowe's on-line. Purchase was from West Little Rock store. Order was fulfilled out of North Little Rock store. Several items were damaged or omitted from my order. Lowe's informed me I should have inspected the garage full of cabinets before their delivery driver left - a pure genius comment! I replied, "feel free to send him back to load the garbage he unloaded and refund my $3, 000!!!" Cabinets were in boxes and on pallets! Sure, I'll spend the next 2 hours opening boxes while the driver watches! Good grief. Took me a solid week to get this mess fixed due to each store saying it wasn't their fault and passing the buck! I've spent thousands of dollars at Lowe's in Russellville, Conway and North Little Rock over the years. However, rest assured, I'LL NEVER SET FOOT IN A LOWE'S STORE AGAIN, EVER!!!! I'll shop at Home Depot going forward. They actually have customer service and employees in their stores. Little wonder Lowe's is closing over 50 stores around the country. Hard to sell product to a customer when you have no employees or employees who have ZERO training or aptitude to complete their assignments. Farewell Lowe's, you reap what you sow. I'm confident the entire corporation will soon be filing bankruptcy. Dr. Vance Parker
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Review
#1459592 Review #1459592 is a subjective opinion of poster.
Service
Cabinets To Go Customer Care

Lowes review: Nightmare

purchase appliances that's where the nightmare begins supposed to get them delivered the next day now it has been weeks same old story a manager will call you sorry for the inconvenience after 5 hours on phone calls they cancel and send the order to another store and claim in a week it will be delivered no calls back what a horror
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Review
#1458756 Review #1458756 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Deliver product or service ordered