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Lowes in Jacksonville, North Carolina - Rebate, what rebate.

1.0
Details
Bought a washer and dryer from Lowes. Purchased in part due to a rebate offer. Trying to navigate to burdensome rebate application program on line and then find out the rebate has expired. Wife won't like it, but the new w&d are going back to the store and I'll buy elsewhere.... principle.
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Review
#1437327 Review #1437327 is a subjective opinion of poster.

Lowes rebate program is a scam

on November 11, 2018, we purchased a washer and dryer combo that exceeded their $396 per appliance rebate price. Sent all purchase materials to their rebate center on Nov. 12, clearly showing the appliances and purchase price on the receipt. Received a letter today Dec 26 that sales receipt did not indicate the purchase of two or more appliances for $396 or more. WRONG, the receipt clearly showed the purchases. Lowes rebate center says I must resubmit receipt prior to Dec 31. So they sat on my rebate until the last minute, before sending the scam letter, knowing a resubmission will probably never get to them by Dec 31, so now they have another bogus reason to not pay the rebate. Glad I only purchased two appliances, so I only lost $75. Shame on you Lowes for treating customers this way
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Review
#1433672 Review #1433672 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Rebate scam
Loss
$75
Preferred solution
I want my rebate.

Lowes in Richmond, Kentucky - Carpet Installation

1.0
Details
Carpet Buckling, it’s been going on for 3 years. Lowe’s sent someone out . They said the installers were at fault, but now say they aren’t going to correct the problem..
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Review
#1433232 Review #1433232 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes in Baltimore, Maryland - *** poor workmanship on hot water heater

On12-18-17 purchased hot water tank from Lowe’s in Glen Burnie Maryland witch used there contractor to install and on 12-20 -18 the sotter came apart and flooded basement the tank was on its side tearing out pipes to all plumbing was floating I called abbots plumbing they said contract had expired 2 days prior and for me to call Lowe’s witch I spoke to manager he said oh that’s not good and to call another manager next day witch I did witch gave me another number to call and 4 days later I am still waiting on a call I contacted the Americans water heater co .witch gave me a case number 10856946 person named James. Said this is Lowe’s responsibility to take care of this horrific tragedy my mother is handicap and 86 years young and needs water I have been a customer since 1991 and I am very disappointed with Lowe’s not steeping up to the plate on this situation I hired a plumber to stand tank back up and rehook up and pumped out all water in both basements and have fans running please contact me about this situation with a salution to this mater Sharon Taylor 443-783-3295
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4 comments
Anonymous
#1660857

How does a water tank just fall over? Curious.

Anonymous
#1619724

Water heaters typically have a 5-6 year warranty through the manufacturer, you would need to contact them for a return authorization number which would allow Lowe’s to exchange your water heater.

Anonymous
#1619402

You do realize that Lowe’s does not manufacture water heaters, they only sell them. Therefore Lowe’s has absolutely nothing to do with the workmanship or quality of the product. If the water heater failed you need to contact the manufacturer.

Anonymous
#1619180

There may be more to the story than is being told. It's odd that the water heater was fine for a year without a leak and now a solder joint fails and floods the basement. Bet someone or something fell into the heater and broke the joints.

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Review
#1432893 Review #1432893 is a subjective opinion of poster.
Service
Lowes Water Heater Installation
Reason of review
Poor customer service

Lowes in Lanai City, Hawaii - Poor Delivery services

1.0
Details
Ordered a refrigerator online from Lowes and delivery services emailed me a delivery date of 12/20/18. After that delivery date passed w/o a frig., they now say the delivery won't happen until 1/30/19. Can you imagine waiting 2 months for a new frig. OMG. I won't be ordering online from Lowes ever again.
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1 comment
Anonymous
#1619184

It doesn't matter what retailer you buy from, if it isn't stocked in the store and they are depending on delivery from a manufacturers warehouse you may encounter delays. My guess is that you ordered either a Samsung or LG appliance.

If their warehouses are out of stock the have to wait for replenishment from the factory in Korea. Ships don't move very fast.

Review
#1432875 Review #1432875 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lied to me about delivery date
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Humboldt, Tennessee - Carpet wrinkled, seams showing

Carpet is buckled up in every room. Seams are showing. Jusr a bad job on installation. Needs restretched and reseamed. Installers should be fired.
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Review
#1431643 Review #1431643 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes - 2 Bathroom Remodel Disasters

2.7
Details
I had both my guest bath and master bath remodeled by Lowe’s (Port Orchard, WA). While their design team did an amazing job, they use third party vendors to actually do the work, in which you don’t have a choice as to whom they work with. Being Lowe’s, I expected a high caliber contractor with close attention to detail. I had my guest bath done first and it was a new service Lowe’s was offering so when things went wrong, and they attempted to not accomplish my project the way the Lowe’s designer and I had dictated in writing, it became an argument. The contractor said that “people don’t have things installed that way”. Well, I am people and I am asking and paid for it to be installed there. I made them stop work while I called my project manager and had this dealt with. It was a nightmare! A year later, I used them again against my better judgement, to remodel the master bath. I figured with a year for them to get through their growing pains, it would have gone better and with lessons learned we actually sketched how and where everything was going. With this added document, I felt there couldn’t be any problems. Well, I was once again wrong. The contractor must have had some home problems going on because he came in with a very bad attitude and very cranky. This time, not only did they attempt to mount my mirror wrong but their workmanship had seriously decreased from a year ago. I had to go back after they were done and fix a few things. I would highly recommend that if you want to remodel, use Lowe’s design services but then take those plans and find your own contractor because the ones Lowe’s in Port Orchard use are aweful.
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2 comments
Anonymous
#1617726

Why not work with your contractor on a design? The contractor will be doing the work and will have actually seen the room they are dealing with. They may have a better idea of what things may actually work in your home than a designer at Lowes will.

h.kitchener
#1617625

Very good advice about hiring your own contractor. All the big box stores use the cheapest sub contractors they can in order to maximize their profit from your job. The trick, of course is to find a good contractor.

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Review
#1431097 Review #1431097 is a subjective opinion of poster.

Lowes in Rockledge, Florida - There delivery

Waited hours for schedule delivery I call them by the time they said they would be there they said it was being loaded 4 hours after they said it would arrive bought 14 days in advance they didn’t call to tell me about delay worst ever
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Review
#1431031 Review #1431031 is a subjective opinion of poster.
Service
Lowes Delivery Service

Lowes in Louisville, Kentucky - Lowe’s scam

1.4
Details
I hired Lowe's to replace the wooden door of my dry way with a new vinyl. They came to finish the work on the scheduled date 11/20/18 the work was half done and very bad to see after a month still the doors do not have a latch, the wind has done some damage, and had to move my dog My brother's house escaped twice. I have communicated with the customer service four times and they only tell me that I should keep waiting. for the price that I already paid them, they should provide much better service but it seems that they have no intention of finishing my work, in the end they charged in advance. It is really very worrying that large and established companies like Lowe's are also committing to scam their clients with many chances that their scams go unpunished. Be very careful with Lowe's they do not respect their customers
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Review
#1430821 Review #1430821 is a subjective opinion of poster.
Service
Lowes Fence Installation

Lowes in Panama City, Florida - Worst customer service.

1.4
Details
Can only say how frustrating it is, i get fobbed off from one employee to another, cannot get a clear answer as to when my roof is going to be replaced. It has been two months since we spoke to the sales person. The roof is paid for and now they do not anticipate having the shingles until sometime in January.......then they have to find a contractor. I thought this was a reputable company.
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2 comments
Anonymous
#1617349

Go to Lowes and get a refund. Hire a local contractor to do the job and save some money.

There is no reason to pay Lowes to hire a contractor. When you hire your own contractor you can check their references and you know exactly who is working on your home.

h.kitchener
#1617120

There are roofing companies in most localities so there is no reason to go through a big box store like Lowe's for a roofing project. As around to friends, etc., and get a quote for a couple of local roofing companies.

There is no reason to wait months for something like this. Not sure why you would pay Lowe's for a job in advance, but tell them you want your money refunded and find that local roofer now.

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Review
#1430269 Review #1430269 is a subjective opinion of poster.