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2.7
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I had both my guest bath and master bath remodeled by Lowe’s (Port Orchard, WA). While their design team did an amazing job, they use third party vendors to actually do the work, in which you don’t have a choice as to whom they work with. Being Lowe’s, I expected a...
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2 comments
Anonymous
#1617726

Why not work with your contractor on a design? The contractor will be doing the work and will have actually seen the room they are dealing with. They may have a better idea of what things may actually work in your home than a designer at Lowes will.

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Review
#1431097 Review #1431097 is a subjective opinion of poster.

Lowes in Auburn, New York - Lost wages comp.

2.5
Details
I got 3 different install times and dates from Lowe ref. the purchase and installation of a double oven. I was offered $90.00 because of lost time (12 hours total) I talked to our lawyer (he lives across the street) He said to go back to Lowes and ask for at least the min. wage for NY state( $9.70 per hour) I called Lowes Corp, and got a what call a "BS" (basic standard) reply have my lawyer call Lowes law dept. I will never purchase a major appliance or have a big project from Lowes again. We have a Home Depot in town. I will not recommend Lowes for anything major.
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Review
#1423947 Review #1423947 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$116
3.4
Details
On Sept 30, 2018 my husband and I purchased 5,500.00 of GE appliances, from the Lowe's store in Big Rapids, MI. We purchases a refrigerator, stove, dishwasher and microwave. We only purchased the GE brand because the salesman told us that we would get a 500.00 rebate...
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1 comment
Anonymous
#1612936

Always read the fine print, no matter what the salesman told you, the rebate form tells you what specifically is eligible for a rebate. In the future you would be wise to never trust a salesman, get it in writing, and vilidate his claims. It is called “buyer beware”, and by law, it is the responsibility of the buyer.

Review
#1423703 Review #1423703 is a subjective opinion of poster.
Cons
  • Untrained salesperson
Reason of review
Rebate not as presented
Loss
$500
Preferred solution
Let the company propose a solution
3.3
Details
Purchased John Deere e170 this spring. It was delivered with missing front bumper. Called customer service about once a month they always say would you like someone to call you. Then the company says they it’s going to be shipped ot you. It’s now December about 7 month...
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1 comment
Anonymous
#1612232

Tip for the future: Always look over your deliveries before you sign for them. If you find it damaged of parts missing, do not accept delivery and have the delivery drivers take it back.

Don’t listen to the delivery people when they say “call the store and they will bring the missing part out”, they don’t work for Lowe’s and just don’t want to load it back onto the truck.

Believe it or not, the process for replacing the whole machine is easier than getting a missing part. It’s the same for all Big Box retailers.

Review
#1422052 Review #1422052 is a subjective opinion of poster.
Cons
  • Unprofessional managers and contracors
  • Customer servie
Reason of review
Poor customer service
Loss
$80
2.5
Details
Although the people are nice the leadership is terrible. The garden shop looks like a refuge for plants. when I talked to the manager of the Garden Center he was nice, but it was obvious the place was run down. I also went to Buy a Christmas Tree. There was only 5 or 6...
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1 comment
GranularCommonBuzzard723
#1606502

I hope that Lowes can find leaders for the Homestead store that can correct the poor condition of the store

Review
#1413597 Review #1413597 is a subjective opinion of poster.
Pros
  • Lowes stores
Cons
  • Service
2.5
Details
Last year I had a wood fence installed at my home. in Llano Tx. From the very beginning I had problems. Used their installer. 1st the installer said not all the parts I ordered were not there and I would have to pay them to get them. Lowes said all the parts were there...
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Review
#1413097 Review #1413097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
Tags
  • Fence Install
2.8
Details
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out.

at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!

you know how much money they lost? yet still, they did that to satisfy customers

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Review
#1412530 Review #1412530 is a subjective opinion of poster.
Pros
  • Website pricing
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched
2.7
Details

Update by user Nov 27, 2018

Sorry for some of the typos was so pissed typing this on my cell phone .

Original review posted by user Nov 27, 2018

WARNING STAY AWAY. after a couple of high estimates decided to go with Lowes in danvers Ma.they were a little less for the same fencing the others sell. this project is on going for 4 months, it...
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1 comment
Anonymous
#1604785

Usually estimates for fencing will specify how many feet of fencing will be installed. Was theirs the lowest bid because they were providing less fence in their bid?

Review
#1409197 Review #1409197 is a subjective opinion of poster.
2.7
Details
Lowes - Advertised price not honored
Lowes - Advertised price not honored
Lowes.com had a mulitpositon ladder advertised on their website for about $35 , I purchased 2 of them, completed order, received a comformation email . The next day, I received an email from Lowes.com informing me that the price was incorrect and was a clerical error...
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2 comments
Anonymous
#1618000

Other retailers do the same things.

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Review
#1408429 Review #1408429 is a subjective opinion of poster.
Cons
  • Poor customer service from corporate - 800-445-6937
  • Did not honor advertised pricing
Reason of review
Pricing issue
Preferred solution
Price reduction
2.5
Details
Lowes - Online prices
Lowes - Online prices
Lowes - Online prices
I looked for travertine tile before memorial day . I found a tile by Faber that was what I was looking for the price at the time was 84 cents a foot. I was unable to find a store local so I began to look closer to LA. I notice the cost listed was not the same. When I...
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2 comments
Anonymous
#1606013

If you ordered Travertine there is no dye runs as they are natural products that have variation. Also they are a fragile material which is why there are so many with other issues.

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Review
#1405145 Review #1405145 is a subjective opinion of poster.
Product
Cons
  • Prices online
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction