Rating: 5 Stars Clear all filters (88 of 4839 reviews match)
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4.7
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If you ask where anything is, chances are high, you will be sent on a wild goose chase. " Oh yes, its' over in aisle 21" BULL ! I think they just make *** up. OR, they will tell you that they don't have it, when in fact : THEY DO ! Everyone is nice, at least, nice but...
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Review
#984013 Review #984013 is a subjective opinion of poster.
Pros
  • Staff
Cons
  • But not their knowledge of the store
Reason of review
Poor customer service

Lowes in Fort Worth, Texas - Such a professional experience

5.0
Details
I'm from out of town ,while visiting East Ft Worth in the Meadow-brook area i needed to pick up a few items so i stopped into your store on East chase, the items that were needed at that time you didn't carry them. But there was a young man at your service desk, I'm pretty sure his name was Gregory what a manner-able young man he was. so smart and professional sounding i was impressed at how he was able to get on the computer and connect with a store that would have those very items i needed. I was impressed at the amount of time he spent with me making sure i was satisfied.... This is what customer service should look like. keep up the good work you are going to go far!!!!!!
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#945934 Review #945934 is a subjective opinion of poster.
Pros
  • I will be back
  • I like the way i was treated
Reason of review
Good customer service
5.0
Details
I purchased a upright freezer from Lowes. They delivered it today. They had me sign off as they were bringing it in the house. They set it down, plugged it in and walked out. When I looked at the scid/feet it was sitting on (placed on the freezer so a hand truck or...
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1 comment
Anonymous
#1233726

I wouldnt get them. Never a good idea to let someone else do that for you. Let alone pay those ridiculous prices.

Review
#945751 Review #945751 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes - Customer Care Review from Walnut Park, California

5.0
Details
I was at lowes with my mother we went to get wood and we need someone to cut it so i walked down the aisle to customer service i said excuse me is this customer service and the man said with a rude tone I CAN'T CUT YOUR WOOD. I said oh do you have anyone who can. He said rudly I JUST SAID I CANNOT CUT YOUR WOOD I DON'T HAVE A TOOL. When i walked back my mother said but the saw is right here. And then we walked out and now we are going to home Depot. That is why i perfer home Depot
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#936707 Review #936707 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Delivery Service Review

4.6
Details
Men from lowes delivered my appliances today,they were so nice and helpful,cant say enough good things about them.Thanks!
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Review
#909217 Review #909217 is a subjective opinion of poster.
Reason of review
Good customer service

Lowes in Chantilly, Virginia - Delivery Department

5.0
Details
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
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Review
#904798 Review #904798 is a subjective opinion of poster.
Pros
  • Delivery staff
Reason of review
Good customer service

Lowes Customer Care Review

4.5
Details
Everyone is exceptionally polite and helpful every time we've been to Lowe's in Florence. Thanks guys!!
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Review
#891386 Review #891386 is a subjective opinion of poster.
Reason of review
Good customer service
4.5
Details
Got a call the night before our scheduled delivery claiming the delivery truck was involved in an accident and totaled. Sadly the news never picked that up. Holiday weekend too. Hmmmmm
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2 comments
Anonymous
#1202942

I worked there around this time. There actually was an accident.

So not only did we really lose a truck around the holiday, we had 2 injured workers. People need to stop assuming.

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Review
#875980 Review #875980 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes Customer Care Review

5.0
Details
I got some amazing help at Hopkinsville, KY location. Mike was his name . He was super helpful with gathering and loading the wood I needed considering I had my baby with me . It was greatly appreciated .
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Review
#861444 Review #861444 is a subjective opinion of poster.
Reason of review
Good customer service
4.6
Details
Lowes - Review in Household Services category from Altoona, Pennsylvania
Lowes - Review in Household Services category from Altoona, Pennsylvania

Update by user May 04, 2016

I did send you what I said about the product.

Elmer's Carpenters Wood Glue MAX.

Bring back the original:

Elmer's Carpenters Wood Glue 16 oz. size

Thank You

Ed50

Original review posted by user May 02, 2016

I will get the point. 1. You take Elmer's Carpenters Wood Gue Interior16oz. - away. This is...
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2 comments
Anonymous
#1153496

Many times, the actual manufacturer sigh non-competence contracts with one major big box brand.

I must say you are not alone, at my store in Iowa we have had many people coming in and saying the same thing.

Honestly I wish we could get it back in, but it was a decision on a corporate level for the item to be exclusive at only some places.

It sucks, but there really inst anything we can do about it

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Review
#840173 Review #840173 is a subjective opinion of poster.
Pros
  • Elmers carpenters wood glue 16 oz size
Cons
  • Elmers carpenters wood glue max