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Lowes review: Lack of employee product knowledge

I purchased a clearance Troy Bilt lawn mower. I had to return it because a cable with a connector was disconnected. I spent approximately 3 hrs. reading instructions and callingTroyBilt customer service reps. I also called Lowes and they told me to return for a refund or they would look at it. We returned it and a person from lawn and garden came to the return desk and spent about 15 minutes trying to figure out where the mysterious connector should be connected. Then a woman walked in asking about her lawn mower that she was their to be picked up. My wife noticed the mower was identical to ours. She then suggested that they look at the ladies mower and see how the connector was attached on her mower then do the same on ours. Great idea problem solved!!! We went home and the mower started right up. My wife saved the day. It would have been a disappointment to have have had to return my lawnmower because of poor instructions and customer service. Jerry Strickland jerstrick48@gmail.com
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2 comments
Anonymous
#1631455

seriously, don't you think your expectations of the Lowe's employees was a little high? They don't work for Troy-built and have never been trained in lawn mower repair.

If that is what you expect, then you need to stop shopping for price and go to a local full service lawn mower retailer. You'll have to pay a little more, but that is the price of your expectations.

People with that kind of knowledge have to be properly compensated. They won't work for the peanuts Lowe's pays their salespeople.

Anonymous
#1630881

It's amazing how simple solutions to a problem are often overlooked. Your wife's idea of looking at another mower was the quick, easy way to solve a problem.

No need to look through manuals or calling the companies customer service department. To bad people often fail to take the easiest step first.

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Review
#1449631 Review #1449631 is a subjective opinion of poster.

Lowes review in Johnstown, Pennsylvania: Fake chance to win $300 guift card

Purchased ( on CC Card) lumber today, at checkout associate reminded me to enter to win $300. Went on www.lowes.com/survey. Took survey, answered a lot of questions about products (sure hope I don't get more spam by giving e-mail add.) Towards end given list to purchase something, multi. pages to purchase something, when I didn't lost chance to enter for Gift card. Home Depot is also close and I have card for them also.
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Review
#1449169 Review #1449169 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Fair pricing

Lowes review: Too many materials ordered not accurately measured

1.0
Details
We went with Lowe’s to install our fence. Brian the guy that came out. Did not get an accurate measurement, just estimated on length I’m guessing because he ordered way too many materials. We are now stuck with because we tried calling, texting and emailing him and lowes with no answers for the abundance of left over materials laying in our back yard. The contracted company was great. Lowes is the one taking people’s money and ordering too many materials and charging too much. If you want a fence pick someone else.
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1 comment
Anonymous
#1630013

Did you ever think of actually going into the store with your receipts and a list of the left over materials? You'll have a lot better luck standing in front of the store manager and explaining your situation than you will over the phone or e-mailing. Some things are best done In person.

Review
#1448443 Review #1448443 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes review: DO NOT USE LOWE"S FOR RENOVATION PROJECTS IN HONOLULU, EVER!!!

1.0
Details
LOWES on YELP IF YOU’RE SERIOUSLY CONSIDERING LOWE’S FOR A RENOVATION PROJECT IN HONOLULU, PLEASE READ THIS FIRST! In the many renovation projects I've been involved with over the years or even discussing them, never have I encountered such levels of incompetence, indifference and outright neglect bordering on dishonesty and dangerous practices, be it NEC code violations, not obtaining permits, or hiring the most incompetent and unskilled (cheap) workers (and I suspect unlicensed) to do the work. As an example, and there are many, after only three weeks, the entire new flooring had to be removed and reinstalled due to buckling as the contractor, contrary to his contractual obligations, and despite his constant lies, never leveled the floors or installed it as per the manufacturer's specs. Electrical work included many NEC code violations, such as not using correct wiring where required, or leaving potentially live wires uncapped and dangling under kitchen cabinets, thus placing the homeowner at risk he was residing on site! Painting was done DURING demolition, and thus dust was painted onto all surfaces; they thought this was OK. Kitchen cabinets were damaged during renovations and installed incorrectly, as was furniture left uncovered rubin pairing (they actually removed the covers the homeowner put on furniture). Moreover, Lowe’s ordered and installed the wrong kitchen cabinets, admitted to this in emails (on record) and yet refused to remedy their error. Ceiling pot lights were haphazardly installed and misaligned despite markings for location; new drywall was badly installed (one corner had to be redone 3 times), and new drywall was repeatedly damaged by electricians; trim was often cut short, wrongly mitered, and caulking was a mess that spilled onto new flooring and left to dry. The list of issues is very long! But no matter the complaint, Lowe's management ALWAYS insisted their trades are expert and competent, even when clear proof to the contrary was literally staring at them during the rare visits by managers. Underpinned by incompetent floor staff in the design center who set up false hopes and lied about their role in the project, the managerial team at Lowe's in Honolulu, be it Will Finster or Nick Kendall (since gone I believe), couldn't give a damn about you or your project, and even less so once they have your money -- which they required up front (Illegal?). AS the clients best friend and who was involved in the project, I feel compelled to share this experience as I have never encountered a less professional group that so willingly displayed the poorest communication skills, all wrapped up in a deep indifference to their customer, and elders man who put his faith Lowe's. Lowe's will promise you the moon, talk a lot about how customer satisfaction is primary, but merely deliver an ulcer and a big mess. Nearly a year later, rather than remedy the situation, Lowe’s simply walked away from the the unfinished project and their contractual obligations knowing full well that litigation would cost the client more than the project's value. Hence, the project remains unfinished, and funds have not been refunded; rather, Lowe's walked away, stating that an insurance adjuster would contact the client, which he did only once initially (must work for Lowe’s). And since, no one has contacted the client despite his repeated efforts to speak to someone. UNBELIEVABLE!! The client is at a stand still, and at 78, has little energy to deal with this incredibly stressful mess brought to him by Lowe's. Stay away from them! I would rate them less than zero if it was possible! DO NOT USE LOWE"S FOR RENOVATION PROJECTS IN HONOLULU, EVER!!!
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1 comment
Anonymous
#1629299

OK, I won't. I'll never live in Honolulu either so I guess it's a moot point.

Review
#1447812 Review #1447812 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Everything to do with management
Reason of review
Bad quality
Loss
$30000
Preferred solution
Finish the project or refund owed funds

Lowes review in West Palm Beach, Florida: Not like it used to be

no fridge wed... waited all day.. came 2 days later.. damaged... got auto call saying another to be delivered next day... waited all day... nothing... called store and was told it was on order... out source delivery company is bad bad bad... never agin
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Review
#1447107 Review #1447107 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Bad quality

Lowes review in Washington, District Of Columbia: Don't do it

Had a tile floor installed before Christmas by Lowe's. Long story short the tiler failed to install the transition from our kitchen to our family room so we had a big gap between the carpet and tile. He said the store didn't supply the transition piece so he couldn't install it. How do you not mention that you are missing supplies before you start a project??? How do you supposedly complete a project when it's actually not completed? Unfortunately you cannot install a transition piece after the fact when it involves tile because the transition piece must be installed before the tile is laid. So here it is weeks later and Lowe's has not come up with a solution nor has the contractor after several phone calls to both Lowes and the contractor.
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1 comment
Anonymous
#1734558

The transition piece can be put in after the tile is put in. In fact, it is ALWAYS done last. You cant even grout the tile properly if transition piece is already in place.

Review
#1446210 Review #1446210 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality

Lowes review in Hillsboro, Oregon: Bathroom Remodel Mess

2.6
Details
Made an appointment for bathroom remodel. Designer emailed and said she wanted to introduce self. I was impressed. She said that their procedure has changed and that the first visit would be at the clients home instead of the store. The interior designer showed up as scheduled, took measurements, and asked me some questions about my bathroom project. So far so good. This was on December 22, 2018. We made the in store follow up appointment for January 4th. One hour before the appointment she left a voice mail saying their procedure has changed and that she will not be able to keep the appointment. I called the designer back to confirm i had received her voice mail. No follow up call to explain. Four days later the designer emailed and said the program has disbanded. What? And to give one hour notice to cancel!
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2 comments
Anonymous
#1629524

Consider yourself lucky that they ended the program before your project got started. Otherwise you would have really been stuck in a nightmare.

My advice would be DON’T go to Home Depot either. Do some research and find a good, reputable local contractor.

Anonymous
#1629263

Lady those people just lost their jobs because the PSI project is done at Lowe’s. Please get over yourself. They found out on the 4th of January.

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Review
#1445978 Review #1445978 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue

Lowes review: New furnace

2.6
Details
July 2017 we contracted through Lowes in Adrian Michigan to have a new furnace put in. We just purchased the home and the furnace was 30 years old. Of course i wanted one of the best. The gentleman at lowes helped us pick it out. Things went smoothly until September 2018. We had to use the furnace and it stopped several times. We had a few service calls and I kept contacting Trane the manufacture of the furnace. Finally Trane recommended someone to come out and take a look and when they did they said the furnace was installed incorrectly. By this time it was November. Michigan can be unpredictable when it comes to weather. I immediately contacted trane they stated warranty would be voided unless we could get it installed correctly. Contacted Corporate at Lowes who acted fairly quickly to get someone out there but in the mean time we are using electric heaters. The furnace was never state inspected. I respectfully requested them to reimburse me for my electric bill. I even contact toledo 11 Call for action. Who they have said have not been able to get a return call from the local manager. Here it is January 10th The furnace has still not been state inspected. I felt just tossed to the side lines. My husband even attempted to speak with the store manager.
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Review
#1445635 Review #1445635 is a subjective opinion of poster.
Service
Lowes Furnace Installation
Cons
  • Furnace was installed incorrectly
Reason of review
Poor customer service
Loss
$500
Preferred solution
Considering we were without heat several times this season I thought they would at least reimburse us for our electric bills for two months by bill doubled because of electric heaters

Resolved: Lowes review in Naples, Florida: Baker Roofing Company

5.0
Details

Update by user Feb 08

Lowe’s gave us a 25% refund

Original review posted by user Jan 09

This is an update on my six month journey through *** with Lowe’s and Baker Roofing Company based out of Bonita Springs, Fl. Long story short. It took six months to get a new roof put on my house. The new roof was patched and repaired more than my 20 year old prior roof. I asked for a 25% refund from Lowe’s. Due to the fact that the roof was put on by a bunch of amateurs not professional roofers. I received the refund in a matter of days no questions asked. Guess they had a lot of complaints on Baker Roofing Company. I’m happy it’s over. I got my refund. Baker Roofing Company did the best they could to fix all the problems with the roof installation. Time will tell, how long it’s going to last.
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2 comments
Anonymous
#1663484

Baker Roofing is a sorry *** company. Called about new roof leaking, wall and ceiling ruined.

No damn response yet.

Called weeks ago. Should go out of business.

Anita M
#1631890

Where to begin please dont lose interest because of such a horrendous experience from he'll! I will try to touch on the biggest mishaps.

No preinstallation review checklist or completion of certicate filled out, no labor or material warranties. Someone besides the sub-contractor signed his signature and other illegal contractual transaction. Roofed over graping holds, rotten decking, no ice & water shield, no state required drip edge, used existing flashing, etc. Etc.

Ended up with more leaks than i had before Lowe's install. Enclosing I now have mold because of install was 5-1-2018.

Bottom line if you want to make Lowe's accountable no matter what you have been told please contact me. Single no results only in numbers.

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Resolved
Review
#1444569 Review #1444569 is a subjective opinion of poster.
Service
Lowes Roof Installation

Lowes review in Oakhurst, California: Can i returb

Can i return an window air condition that i brought for my son in July? Its over the 90 days. Do you think they will return it? i have the receipt~ thank you k
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3 comments
Anonymous
#1626287

If you are returning it because it's broken, call the manufacturer. it should be under warranty.

If you are returning it because you're not satisfied with it...

lowes has a 90 day return policy. even with receipt

Anonymous
#1626005

Why would you expect a store to take back an item you used for the season? They aren't a rental shop.

It's people like you, expecting stores to take back anything, that drive retail prices up.

Quit buying things you don't intend to keep. I don't want to contribute to the cost of your son's air conditioning in the form of higher prices for what I buy.

Kathleen F
#1626316
@Anonymous

Ok thanks~ I'll sell is privately. i did not realize 90 days had passed.

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Review
#1443520 Review #1443520 is a subjective opinion of poster.