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Lowes in Phoenix, Arizona - I paid for a dryer that they never had

1.0
Details
On Nov 21 I ordered a washer, dryer and ped. I got a call saying that they would deliver it in 2 weeks. On Dec 7, I got a call 5 min. before the store closed telling me that they had the washer but no dryer. I asked when it would be in the said MAYBE the end of Jan. I had torn down shelves to make room with the taller machines. They sold me something that they didn't have. I will be filing a complaint with the BBB.
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2 comments
Anonymous
#1619737

They do not carry in store most of the appliances they sell, they order them from the manufacturer once they are sold. Some of them have to be shipped in from overseas which takes a while as ships move slowly and then the products have to go through customs when leaving or entering another country, not accounting for delays like weather conditions. If they stored every appliance that they sold in the store they would need one huuuuge building.

Anonymous
#1609468

If it was going to take 2 weeks to deliver when you made the purchase it meant that they had to order it from the manufacturer. Normally it would deliver within.

2 weeks if the manufacturer had it in their warehouse. My guess is that you purchased either a LG or Samsung product. When their warehouses is the United States run out of an item they have to wait for it to come in from Korea. Unfortunately the stores ordering the products don't know it won't be coming till the truck gets there with the product marked as a backorder on their packing list.

Unfortunately the store has to give you the bad news. It really isn't their fault, it is the manufacturer who caused the delay and failed to inform the store as soon as they placed the order that the dryer was out of stock.

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Review
#1418150 Review #1418150 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not have machine that i bought
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Defrauding Customer

Lowes in Richmond, Virginia - Flooring Debacle

1.0
Details
Lowe's installed 900 sqft of hardwood flooring only to have it almost immediately start squeaking and moving. After months of conversations (mostly ignored), Lowe's/Pro Services sent multiple reps to our house and each one had a different take on the problem (glad I have it all recorded). Regrettably, Lowe's has now determined that they are not at fault (installation) and are offering NO resolution - they have taken the position that it is an environmental issue which is contrary to their own assessments and two independent flooring contractors (both with over 40+ years of flooring experience). AVOID Lowe's/Pro Services for ANY installations, their Pro Services Division lacks integrity and honesty. I had their rep (Casey) on site the week of 11/26/18 and he told me face to face that they were going to offer compensation and agreed that I should have third party contractors review the problem....then he submitted his "finding report" as an environmental issue......Shameful. This issue is FAR from over.
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Review
#1417538 Review #1417538 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • All aspects of lowes pro services
Reason of review
Warranty issue
Loss
$10000
Preferred solution
Remove and Replace with expert installer / full compensation

Lowes in Jacksonville, Florida - Vanity & Bathroom Remodel

Lowes - Vanity & Bathroom Remodel
I wrote a review on the primary Lowes website, but it was never posted. The project ran two weeks over schedule. After the demolition, it was 17 days before the next workman came out. Workmen show up one day unannounced. On another day, they were expected and never showed up or called. Their boss had sent them to another job. Lowes promised to send someone out to hang a toilet paper holder they forgot to order and never did. The toilet was installed with the shutoff valve so close, it's no longer usable. Overall the quality of the work was good.
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Review
#1417434 Review #1417434 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
Preferred solution
Bring the shutoff valve up to code.

Lowes in Elmira, New York - Exchange store credit? SOMETHING !

1.2
Details
I had a water tank blow it my house to inside water lines a sink in a tub needed repair I'm not going to do it at Lowe's now. The first time I came up I spent over $315 cash. Second time I came up it was $74 third time I came up within 24 hours a bit it was a hundred in for cash. I'm on my last leg in the basement I needed the right size fittings I did not get the right size fittings I have 1/2 inch I needed 3/4 I had a ball valve it was a half inch I needed 3/4 I needed more copper tubing I needed more elbows I need more shut offs and I needed more shark bites well I can exchange them without a receipt really dudes?! I'm so flustered right now I have my whole house down with no water no hot water, and you guys won't exchange any of it are you kidding me right now I've got over $70 in one little bag and I have spent over 500 at Lowe's cash now I find out I have to call an 866 number then I have to leave my name my license my whatever are you kidding me while I go without any water whatsoever because you guys won't even exchange something or give me store credit I'm not going to go anywhere else with it what am I supposed to do with the wrong parts what is that you say you're going to refund you say you're going to exchange you do none of that whatsoever.! Listen general public heads up go to Home Depot might be a little pricier they might not know what they're talking about sometimes but you know what they will make it right they always have thanks a lot Lowe's I really did have a good standing or so I thought but things change call me love to hear from you 607-684-1399.
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1 comment
Anonymous
#1608700

You need to hire a plumber that knows what they are doing as it doesn't sound like you are in control of your project. Yes they are going to want a receipt before the give you a refund for $70 worth of fittings you could have walked out with in your jacket pockets. Do you expect Home Depot will be any different.

Review
#1417135 Review #1417135 is a subjective opinion of poster.
Pros
  • Variety of choices i had

Lowes in Beaverley, British Columbia - Damage hardwood floors

1.0
Details
Bought a refrigerator from Lowe’s and they delivered it My husband told them to take the doors off the refrigerator it would make it easier to take up the stairs but no they wouldn’t I also told them three times be careful of my hardwood flooors Well when they were bring it up the stairs I looked down and they had gouged my front entry hall then at the top of the stairs they decided to take off the doors and gouged the landing no blanket under it also moved it into kitchen and gouged kitchen floor They also while lifting it up the stairs marked every stair nose coming up My whole house is engineered hardwood except for the bedrooms I have been trying to have them deal with this for a month Talked to manager three times the girl at the store that is supposed to be dealing with this three times and head office emailed three time I feel like I am getting the run around They completely ruined my floors and I am very particular about my floor WHAT A HASSEL I wish I had of gone to Home Depot at least they have professional delivery guys
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3 comments
Anonymous
#1613410

If those are the issues that your home presents then you should be understanding that not only are you requiring someone to do something that you wouldn't do but you are also the cause of the increased difficulty strain on said persons. If it's not a straight in and out job then do it yourself because then when you nick every single step going up your stairs then you'd understand.

Anonymous
#1608267

Where did you get the idea that Home Depots delivery service is any more professional than Lowes? I take it you haven't looked at the complaints about Deliveries from Home Depot on their board.

Anonymous
#1608112

Home Depot uses the same delivery compay as Lowe’s.

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Review
#1416075 Review #1416075 is a subjective opinion of poster.
Service
Lowes Home Delivery Service

Lowes in Warren, Pennsylvania - Zero support with poor installation of vinyl siding.

1.5
Details
Contacted Lowe's about siding falling off after less than 4 years but got nothing but a runaround. They are no help in fixing the problem.
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Review
#1415732 Review #1415732 is a subjective opinion of poster.
Service
Lowes Siding Installation
Reason of review
Damaged or defective
Loss
$12000
Preferred solution
Deliver product or service ordered
Tags
  • Contractor Errors

Lowes in Olympia, Washington - Would not give military discount

1.0
Details
I was at Lowes today who always advertises a 10% Discount for military veteran's I know Home Depot offers it as well. However today even after showing my Veterans ID card the clerk said you are not in the system so we have to put you in again. Which apparently would take some time. I know it isn't worth the hassle although a long time customer and never having the problem regarding the discount in the past I'm done with Lowes.
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4 comments
Anonymous
#1607234

It’s a better system now. We used to have to show our military ID every time we checked out, then we had to wait a few minutes for a manager to come and approve it.

Now, It is tied to my mylowes card. The cashier scans my card and it automatically gives me the discount.

I can now also get the discount when I buy something online and use the self checkout. Go to the customer service desk and they will help you register, it only takes 5-10 minutes.

Anonymous
#1607161

Where are you going to shop? Plenty of vets crying about not getting discounts at Home Depot as well. Don't know where you get the idea that you are entitled to a discount and don't think you have to follow the stores policy to get one.

Anonymous
#1607288
@Anonymous

I did follow the stores policy and showed my valid military ID I have never had the problem with Home Depot. It is not as much about the discount as the principal no offence but I'll gladly take my business elsewhere

Anonymous
#1613411
@Anonymous

No their policy is to set up an account and you refused. Get your facts straight before you claim that you know what you're doing.

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Review
#1414314 Review #1414314 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$10

Lowes in Tipp City, Ohio - Poor workmanship

8 years ago a Lowes contractor put a 25 year roof on our home. It leaked and the vents had to be redone. They extended the shingles down so far I could not get my hand in to clean the spouting. Recently a whole section of the roof came loose and slid to the ground. An inspection showed cracks all over the roof where other slides were starting. After contacting the store, then corporate we got no help. They would no even come to look at the problem. I will never buy there again. Gail Stickelman
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1 comment
Anonymous
#1613414

Obviously they contract to the cheapest contractors in town. I'm sure you were super excited about that couple thousand dollar cheaper price for materials and labor. You get what you pay for.

Review
#1414144 Review #1414144 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Quality
  • Customer service
Reason of review
Poor customer service
Loss
$10300
Preferred solution
Let the company propose a solution

Lowes in Crestview, Florida - Delivery FAILS

Ordered $1500 worth of supplies to redo my mothers bathroom. Lowes gave me an delivery date of 2 Dec.2018 (sunday) They called that sunday wanting to reschedule for Monday 3 Dec. 2018. Well supplies have not been delivered as of the time of this complaint. Now they are asking to deliver on 4 Dec. So I have to push my contractor back a day. I spend a few thousands dollars at Lowes online and in house each year. this has been the worst service I have ever had. I have never experienced this from HomeDepot or Steins. This has been a frustrating experience, and the folks at the LOWES store in Sulphur, Louisiana are treating it like its really no big deal. The fact that someone had to take a vacation day to be there for the arrival of the supplies that have not made it to the address as of the time of this complaint at 4 pm EST 03 Dec. 2018. I did inform the manager that Stephen that I really didn't want to make this formal complaint, but if I don't make this complaint, the problem will not get resolved. If I could get this service a negative star I would, but they only allow 1 star rating. that's too high of rating at this point. Disappointed with the LOWES brand right now.
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Review
#1414135 Review #1414135 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Review in Supermarkets and Malls category from Winston Salem,North Carolina

1.6
Details
Associate attacked a manager grabed her breasts.. HR gave the assaultd option of Letting it go or havimg him fired
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Review
#1413977 Review #1413977 is a subjective opinion of poster.