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Lowes - Review in Supermarkets and Malls category from Winston Salem,North Carolina

1.6
Details
Associate attacked a manager grabed her breasts.. HR gave the assaultd option of Letting it go or havimg him fired
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Review
#1413977 Review #1413977 is a subjective opinion of poster.

Lowes in Miami, Florida - Management

2.5
Details
Although the people are nice the leadership is terrible. The garden shop looks like a refuge for plants. when I talked to the manager of the Garden Center he was nice, but it was obvious the place was run down. I also went to Buy a Christmas Tree. There was only 5 or 6 trees only a few had lights and none of them seem to work. I couldn't get any help so I guess I will have to go to Home Depot to get the Tree. If something isn't done with this Store it will not last much longer. I always liked Lowes because even though they were a little more money they had good service.
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1 comment
GranularCommonBuzzard723
#1606502

I hope that Lowes can find leaders for the Homestead store that can correct the poor condition of the store

Review
#1413597 Review #1413597 is a subjective opinion of poster.
Pros
  • Lowes stores
Cons
  • Service

Lowes in Hagerstown, Maryland - Drenched by Flower Pot at Garden Center

Pulled a large pot of water download for me. Just had foot surgery. In surgical shoe. Lowe's local staff treated me horribly. Water got into my Galaxy Note phone. Ruined the speaker. Lowe's said no one saw me pill pot off shelf which had no roof. Many employees saw me wet. Offered no help. Basically called a 67 year-old woman with a $10,000 credit limit with Lowe's a liar. Local mgmt unprofessional. Efforts to contact corporate management through certified mail failed. Life long cust. Their loss. Msny home projects planned to get house ready to sell. No wonder they sre closing stores.
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3 comments
Anonymous
#1606980

I didnt quite understand your first sentence.

Anonymous
#1606766

Ok so you got wet, so what. That’s called life.

It’s NOT their fault directly that you got yourself wet. Indirectly yes as it was on their property. But face reality that is a ACT OF GOD. No ones fault directly and some common sense on your part would have prevented the situation.

A open roof means rain will get in. If the pot was over your head then you should have had a employee get it for you. It’s not about your credit limit but your age does factor in. At your age you would think a smidge of common sense would apply.

Get over it because sometimes in life we have to live with the choices you have made. The only person you should be mad at is yourself. Trying to use your age, financial status, or any future potential purchases is not going to cause them to do anything but laugh at you.

You did this to yourself on their property. That doesn’t make it their fault.

Anonymous
#1606618

Was this in an outdoor garden center where the rain can hit it? If so water is so meting you might expect to be in a pot you pull off the shelf. Just a fact of nature.

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Review
#1413559 Review #1413559 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Llano, Texas - Very dissatisfied

2.5
Details
Last year I had a wood fence installed at my home. in Llano Tx. From the very beginning I had problems. Used their installer. 1st the installer said not all the parts I ordered were not there and I would have to pay them to get them. Lowes said all the parts were there including locks for the gates. I called the store numerous times, they said i had to work it out. I called the lowes manager finally he said he would credit my account $1000.00 I had 6 months free interest. I made a payment each month thaen at the end of 6 months I went to pay my account off and they did not credit my account, not $ one dollar. I called the store and the new manager said she would check into it and when I talked with her again she said she could not find any notes about my $1000.00 Needless to say I now shop at Home Depot, where I just bought a matching pair Wash & Dryer. I will never trust Lowes nor refer anyone to them.
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Review
#1413097 Review #1413097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
Tags
  • Fence Install

Lowes delete bad reviews if they mention them

1.3
Details
I posted a review about a 20 monts old Samsung fridge that fail to unrepearable condition and neuter Samsung or Lowes was willing to help. All that lowes said was that i shoud have bought extra warranty. They new how bad are the appliances they sell and that's way the delete bad reviews. NO MORE LOWES AND SAMSUNG. My money will be spent at COSTCO, better service and 4 years free warranty and if anything happens you call them not the manufacturer.
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Review
#1412874 Review #1412874 is a subjective opinion of poster.

Lowes in Lakeland, Florida - Terrible Customer Service

1.0
Details
I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and setup to have them delivered through their delivery service contractor. The night before they called around 8pm with a delivery time frame between 3-7 for the next day which was kinda weird. I mean talk about last minute. The next evening 630pm no one has showed up or called so I call and they explain the driver is running behind he'll be there by 730pm. Then 830pm rolls around once again no one has showed up or called so I call back a bit frustrated this time and they tell me sorry the driver can't work anymore hours we'll deliver it 2 days from now. Lol at first I thought this must be a joke I've never had customer service this bad. I wasted my Saturday night with my kids waiting around on this delivery, my old washer/dryer is disconnected sitting outside, and my door is off the hinges all to make the delivery easy for them. Then they conveniently wait until the store is closed so I can't call and give them a piece of my mind to tell me sorry we'll deliver it 2 days from now!
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Review
#1412815 Review #1412815 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality
2.8
Details
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out.

at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!

you know how much money they lost? yet still, they did that to satisfy customers

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Review
#1412530 Review #1412530 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
  • Website pricing
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched

Lowes use 3rd party scam artist

1.4
Details
We rid our family room and needed to get carpet. We had several companies come to give estimates for measurements of new carpet. Lowes was the worst. The 3rd party guy was to come in the morning. He had a window of 10am to 2pm. I was at work so he called mynwife several times and said he was running behind. I get off work and he still had nit been there. Henshowsnup after 7pm. He goes down stairs to measure. I offer him light he says no its better fir him with liwnligjt because henwill be using a laser. He's done and back up in less then 10 minutes. He sits down and explains its 600sf. I ask.if that correct. He shows me a digital layoit of room with no detail measurements. Lowes calls a few days later the measurement has gone up to 620 sf. Our room actually expanded since he left. Wife calls to ask why did the measurements go up and why is his measure more than 160sf more than others. Lowes guy says I'll have to talk to flooring mngr and call back. The call back next day 570sf. Who did we get 3 different measurements from one serilvice. Needless to say we are never having Lowes measure or install anything for us. What a rip off. Use caution dont believe Lowes 3rd party contractors. Im going to get in touch with local law firm to see if this is a normal practice for Lowes and its 34d party contactors to make more money and cheat customers.
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Review
#1412122 Review #1412122 is a subjective opinion of poster.
Service
Lowes Estimate
Reason of review
Not as described/ advertised

Lowes in Atmore, Alabama - They won’t take my money...oh well guess I will give it to Home Depot!

Error code 237 now 2 different times with two different debit cards, each with 7 digit balances, but no luck. I have been shopping for these darned appliances for WEEKS only to get shut down at the final finish line. Guess Home Depot would like the $2,500.00?
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Review
#1411224 Review #1411224 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes in Bridgeport, Connecticut - Another bad experience

I purchased a Lowe's a range online and according to their website, they were in stock. A few days later, Lowes called and said my range is scheduled to be delivered the next day. I took a day off at work to prepare for the new range to be delivered. Removed the old range and cleared a path to my kitchen. At 12:30ish, Lowes called and said they could not deliver my range since they did not have one in stock. They told me to call the store if I had any question. I called the store and they said it would take 3 weeks for them to order the range that I want. Told them that is not acceptable since I have already removed my range and it has already been hauled away. They then worked with me to get another range that they had in stock. I decided to just get the other range since it was the only range that was decent and I needed a range today. They promised it will be delivered after the call the same day. I received another call from Lowe’s around 9:30 pm and said they cannot make my delivery. They said it will be the next day. Next day is here and not a word from Lowe’s. Decided to call to check on the status. Lowes said they will be there within 1-2 hours. 1-2 hours went by and now it is close to 9PM. Lowes finally called and said their truck broke down. I told them to have the manager call me immediately which was around 9:30 pm. At 10PM I called Lowes since nobody called me back. Well Lowes store closes at 9PM so nobody was there to pick up the phone. At around 10:20, BJ from Lowes called and asked if they could deliver the range tomorrow. I cancelled the order and bought if from another business that would appreciate my business. The problem would not have existed if Lowes didn’t call the first time and said the range will be delivered the next day. They need to check their inventory before calling. I could have waited much longer since my old range was working fine. The old range was removed due to the call. Now I have no range. The next problem is Lowes promising they will deliver the one they had in stock. Lowes missed the delivery on both days. Thank you Lowes for making my buying experience extremely unpleasant. I lost time and money from work. Lost 2 days of waiting. Have no range to cook for family. Wasted money on takeout food. A grouchy family waiting for dinner since Lowes said my range will be delivered the next day. Glad I did not go with the bundle buy. Would have created a bigger fiscal.
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Review
#1410621 Review #1410621 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Problem with delivery
Loss
$1200