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Lowes in Coral Springs, Florida - Horrible !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1.0
Details

Update by user Nov 12, 2018

Its the Lowes in Hialeah florida33012

Original review posted by user Nov 12, 2018

Ordered impact door ...took three weeks to be installed . Installers don't know what the *** they are doing what a disappointment. Grinned all the locks until they fit in the holes. Even after they left door bolt is extremely hard. This is ridiculous. Bay window nightmare...Since about mid year i ordered a bay impact. Three attempts at it and still cant get it due to missing pieces ...or flat out laziness on there part. What aggravation all this has caused our Family it really isn't fair. Lowe's makes you pay all up front only to stab you in the back afterwards . What a disgraceful transaction. People save yourselves and don't buy . BBBUUUUYYYEEERRR *** BBBEEEWWWAAARRREEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
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Review
#1398892 Review #1398892 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
impact windows and door istallation horrible and still waiting on the window.
Loss
$6000
Preferred solution
Full refund
Tags
  • Impact Windows Failure
  • Impact Doors Faulty Installation

Lowes in Hamburg, New York - My dog is my family

5.0
Details
Lowes - My dog is my family
I love that dogs being treated more like family. However, i think ppl who have aggressive dogs, fleas, who cannot hold their bladder, and the willing to *** should be courteous and keep their pet home. When i shop, i avoid as many ppl as possible unless someone shows a big interest in wanting to meet my dog. Last wewk 2 female store asaociates called my Sadie over, and lavished her with affection, and my female Shepard/husky loved it because she loves ppl
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3 comments
Anonymous
#1606854

I do not shop in pet friendly stores and lowes likes pets more than customers so i take my business to menards no pets store better prices

h.kitchener
#1595670

What would possess someone to bring an animal along when shopping? Very odd.

Anonymous
#1596184
@h.kitchener

A person with a service dog would

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Review
#1398117 Review #1398117 is a subjective opinion of poster.

Lowes in Westlake Village, California - Terrible Warranty Repair and Service

1.0
Details

Update by user Nov 10, 2018

Researching the repair company Lowe's sent to my home, I found that this company, Active Appliance in Van Nuys, has only a 1 star rating on Yelp. I can't believe that Lowe's would send a terrible company to my home in the first place!!!

Original review posted by user Nov 10, 2018

Lowe's sent an unqualified repair man to my home and then refused to pay the company!!! I called for service for my refrigerator because I bought a 5 year plan with my fridge. Lowe's sent an Appliance repair company to my home. This repair man was terrible! He actually unplugged my fridge, plugged it back in, and then said to call them back if that didn't work. Ridiculous!!! Then when this company tried to bill Lowe's warranty service, Lowe's denied the claim because I was still under the manufacturer's warranty. Then the repair company and Lowe's tried to bill Fridigaire and did that all wrong several times so Frigidaire denied payment also. Then the repair company came after me for payment!!! My very first bill from this company was a threatening letter saying they were going to send me to collections if I didn't pay in 30 days!! I tried to appeal to Lowe's Warranty service to take care of these issues. They are the ones who sent this company to my home in the first place. Why should I have to pay when I have a 5 year warranty with them!! Lowe's Warranty Service employees just gave me the run-around for weeks. I talked to 7 people, 3 of them supervisors, and they all had something different to say about how it works and what went wrong. They all said "don't worry, we'll take care of it" and when I call them a few days later, I find out they didn't do anything and I had to start all over again with my explanation and waiting an hour on hold for a supervisor. I finally called Frigidaire directly for help and they are going to call this repair company and take care of it for me. I canceled all 4 of my appliance warranties with Lowe's and asked for a refund.
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Review
#1397805 Review #1397805 is a subjective opinion of poster.
Service
Refrigerator Repair
Cons
  • Being treated like my time is not important
Reason of review
Warranty issue
Loss
$110
Preferred solution
Full refund
Tags
  • extended appliance warranty

Lowes in Binghamton, New York - Lack of prompt follow up

2.3
Details
Early in oct my mother went in to buy a gas stove and a refrigerator. The salesman told her a service man would contact her in 2 days to make sure he could hook up her range. It has copper tubing. Two weeks later I went back to the store Front street Binghamton and talked to a young lady who contacted the contractor who said he would be in contact with her in a couple of days. Last weekend on Sunday I spoke with Matt the original sales person who advised me he was moving people to a new contractor. And he moved mom again assuring me she would hear from someone in two day . Almost a week later no one has contacted my mom. Can you assist with this. Customer Is Freida Alcott my number is 607 371**** and moms number is 607 967 ****. She would really like appliances before Thanks giving.
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1 comment
Anonymous
#1595460

Rather than going through a store that subcontracts their delivery and installation you would be better off going through and appliance store that employs their own delivery and installation personnel. The length of time it is taking to find out if they can even install the stove should give you an idea if how the delivery and installation will go if you do make the purchase there.

Review
#1397540 Review #1397540 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Long wait time
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Lowes in Commerce Charter Township, Michigan - Kitchen remodeling

3.2
Details
We signed a contract to remodeled our kitchen and I have to say that everything went fine until the parts started to come in. Missing , broken parts started to come, 1/2 sent to our house and the other to the store. Until they order new parts, it was already 2 weeks of work missed. The people who did the actual remodeling were great, but the store and manager assistant were a nightmare, not returning my calls when I was extremely frustrated. The person in the store who seams to be doing something left the store and they didn't even mention to me who was going to be in charge. No communication skills at all. I ended up calling the manager and leaving a message that I was extremely unhappy with their feed back. Manager never called me back to at least apologize to us, but his assistant started to call me, but made sure to mention that I "had" to call her boss in an angry manner. We changed the cabinets and counter tops, nothing else was changed. The project went from Jul 1st until November 1st. Until now, nobody reached to us to ask if we were satisfy with their work. Shame on you, Lowes! We wont do another project with them!
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Review
#1397528 Review #1397528 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Workers installing the cabinets were great
Cons
  • There communication skills
Reason of review
Poor customer service

Lowes in Greenwood, Indiana - Poor service

1.0
Details
October/23/18 had asked for repairman for my side by side refrigerator for the second time. Was scheduled 12/22/18 between 8-12. This was the second time. At least the man did show up in my driveway, but I kept waiting for him to come to the door. He left. Later said he knocked but I didn't answer. I was standing in the front window, but he didn't call to see maybe I didn't hear the knock, just left. We were on the phone trying to get him back , but all I got was voicemail and no response. Called Lowes and was told I had to reschedule for next week. Same thing as before, he didn't show and wasn't sure when he could come. Was told I could get someone else to fix it which I did and paid the$75.00 and was told they would reimburse me. Made 3 phone calls asking for paperwork to file, had to be to an email address, will not mail. 3 different times never received the email to my box, asked Customer Service to mail it to me as I had confirmed my email address 3 times and never received. They refused to mail and cant get me the paperwork, so I had to lose $75.00 on a fixed income. I will never buy another extended warranty from Lowes. Sad
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Review
#1396955 Review #1396955 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Runaround
  • Aphaty towards the client
  • Did not stand behind product
Reason of review
Warranty issue
Loss
$75
Preferred solution
Full refund

Lowes in Virginia Beach, Virginia - Troy-Bilt FLEX & Lowe's No Return Policy.

I bought the Troy-Bilt FLEX power base and mower attachment. It wasn't in stock and it took them more than 30 days to deliver the darn thing. First time I used it, it got slower and slower when I would pull the throttle, to the point where it is entirely pushed by me...that was the first time I used it & I have less than 3/4 of an acre to mow. Second time I used it, the PTO got stuck engaged and would not disengage - something snapped in there, it spins freely even though the cable is stuck in the engaged position...I can't use the thing anymore, it's now worthless. Lowe's wont take it back and Troy Bilt won't authorize the return, they want me to let someone at Lowe's fix it. Last outdoor power equipment purchase I make from lowe's. By the way - this is a $1,400 mower setup, used it twice & now I'm back to my old push mower that I bought in 2006.
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1 comment
Anonymous
#1595185

Why is it worthless? There is a manufacture warranty that covers the repairs for DEFECTS in the product.

Just like a new car warranty. They will repair your car if something goes wrong.

They won't give you a refund or replace it. If you did something like failing to put oil in it or used stale gas, expect to be charged as that is not a defect in the product.

Review
#1396923 Review #1396923 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Clifton Park, New York - Absolutely terrible

Took 3 weeks longer than they were supposed to and it was the wrong carpet. Bunch of *** work there. The process to even talk to someone was awful. DONT EVER DEAL WITH THESE IDIOTS!!!!!
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Review
#1396853 Review #1396853 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - LOWE'S IS GOING TO BE SHUTTERING STORES NATIONWIDE!

The other day I read in the Wall Street Journal that Lowe's is going to be shuttering down stores nationwide soon. Probably because of all of the lost business from people who are pissed off about their rebate scams. You can't treat your customers that way and get away without having any kind of repercussions from it. That's usually what happens when a business treats it's customers with disrespect and gyps them. They end up having to shutter stores nationwide and declare bankruptcy and some of them end up going out of business for good. Which is the way that it should be. Treat your customers right and they will be loyal customers who make you lots of profits. Treat them with rudeness and go out of business.
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3 comments
Anonymous
#1594760

That's good news for people scraping by on "Nut Checks" of only $750 a month. They could probably get some good deals on home supplies with the "going out of business" sales.

Anonymous
#1594718

Get A Life!

Anonymous
#1594659

You mean shutting down, Not shuttering down.

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Review
#1396216 Review #1396216 is a subjective opinion of poster.

Lowes in Juneau, Alaska - All Class Action

Consumer credit card violations, time to charge the large box retailer for consistant violations.
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1 comment
RotatingServal717
#1771994

Made payments always on time and they still report to credit companies because of a one payment of 10.00 dlls. I didn't not receive bill yet I made payments online.

Review
#1395706 Review #1395706 is a subjective opinion of poster.
Product
Lowes Credit Card