Lowes Reviews and Complaints
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Lowes in Hamburg, New York - My dog is my family
Lowes in Westlake Village, California - Terrible Warranty Repair and Service
Update by user Nov 10, 2018
Researching the repair company Lowe's sent to my home, I found that this company, Active Appliance in Van Nuys, has only a 1 star rating on Yelp. I can't believe that Lowe's would send a terrible company to my home in the first place!!!
Original review posted by user Nov 10, 2018Lowe's sent an unqualified repair man to my home and then refused to pay the company!!! I called for service for my refrigerator because I bought a 5 year plan with my fridge. Lowe's sent an Appliance repair company to my home. This repair man was terrible! He actually unplugged my fridge, plugged it back in, and then said to call them back if that didn't work. Ridiculous!!! Then when this company tried to bill Lowe's warranty service, Lowe's denied the claim because I was still under the manufacturer's warranty. Then the repair company and Lowe's tried to bill Fridigaire and did that all wrong several times so Frigidaire denied payment also. Then the repair company came after me for payment!!! My very first bill from this company was a threatening letter saying they were going to send me to collections if I didn't pay in 30 days!! I tried to appeal to Lowe's Warranty service to take care of these issues. They are the ones who sent this company to my home in the first place. Why should I have to pay when I have a 5 year warranty with them!! Lowe's Warranty Service employees just gave me the run-around for weeks. I talked to 7 people, 3 of them supervisors, and they all had something different to say about how it works and what went wrong. They all said "don't worry, we'll take care of it" and when I call them a few days later, I find out they didn't do anything and I had to start all over again with my explanation and waiting an hour on hold for a supervisor. I finally called Frigidaire directly for help and they are going to call this repair company and take care of it for me. I canceled all 4 of my appliance warranties with Lowe's and asked for a refund.
- Being treated like my time is not important
Lowes in Binghamton, New York - Lack of prompt follow up
- Long wait time
Lowes in Commerce Charter Township, Michigan - Kitchen remodeling
- Workers installing the cabinets were great
- There communication skills
Lowes in Greenwood, Indiana - Poor service
- Aphaty towards the client
- Did not stand behind product
Lowes in Virginia Beach, Virginia - Troy-Bilt FLEX & Lowe's No Return Policy.
Lowes in Clifton Park, New York - Absolutely terrible
Lowes - LOWE'S IS GOING TO BE SHUTTERING STORES NATIONWIDE!
Lowes in Juneau, Alaska - All Class Action
Lowes Streetsboro, OH
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