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Lowes review in Las Vegas, Nevada: LAWSUIT: FRAUD, DECEPTION, & MONEY OWED

1.0
Details
I BOUGHT EXPENSIVE GRANITE FROM LOWE'S ON SALE FOR $4,400 IN JULY & TO THIS DAY (NOVEMBER 2018) THEY INSTALLED GRANITE THAT DOES NOT MATCH AT ALL. LOWE'S & DESERT EAGLE STONE (702) SCREWED ME SO I WILL SUE THEM. THEY HAVE ALL MY MONEY & HAVE BEEN HORRIBLE TO ME. LOWE'S EMPLOYEES ARE LAZY, SLOPPY, & UNPROFESSIONAL SO I WILL SUE BOTH LOWE'S & DESERT EAGLE STONE IN COLORADO & HERE IN HENDERSON, NEVADA. I ALSO WANT LAZY CHANTE FIRED AT LOWE'S #784. I WILL PURSUE THAT ALONG WITH LYING STORE MGR NATHANIEL WHO LIED ON THE PHONE THAT WAS RECORDED. HE FINALLY ADMITTED TO NEVER CONTACTING ME. (702)804-0054 EXTENSION 347 (LAZY, LYING, INEPT INSTALLATION MGR WHOM I WILL SEEK TO HAVE FIRED. KAREN *** 702-240-8480
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4 comments
Anonymous
#1618797

You should always inspect a natural product like granite that will have color variations before it is installed. If it didn’t match, why didn’t you refuse it rather than let them install it?

Anonymous
#1618555

I continue to be harassed. Get a hobby. Get a life....

Anonymous
#1600783

What do you mean it doesn't match? Granite is a natural product and no 2 pieces will be exactly alike.

Anonymous
#1618558
@Anonymous

You idiot. it is pink & a totally different hue.

Lowe's has been to my house twice, & went to Desert Eagle Stone for a third time. I bought expensive granite on sale & they put a huge piece in that does not match color, hue, etc.

Mind your own business stupid. Of course the backsplash finally installed in December after purchasing over July 4th weekend substantiates how unprofessional, & criminal Desert Eagle Stone is.

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Review
#1404852 Review #1404852 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Pros
  • Store manager apology
Cons
  • Disinterest on the part of lowes employees
  • Unwillingness to offer assistance
  • Having granite installed that does not match
Reason of review
Damaged or defective
Loss
$4360
Preferred solution
Full refund

Lowes review in Newtown, Connecticut: Total fraud

1.3
Details
The sales guy told me I would be covered 24/7. I bought the plan on his word and could not read the agreement in the store. My refrigerator broke. Was on phone for almost 1 hour with bad English. They told me they would expedite and call back that day. No one called. I had a tech fix the next day that I payed for. I called to place a complaint and nobody contacted me back. Called again and Lowes said someone tried to contact me over 1 week later. Why so long? They had pre-written responses to my questions. They would not reimburse me for the repair parts or labor. Wasted about 3 hours total on the phone. What did I pay for? Very dishonest.
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4 comments
Anonymous
#1599260

My bet is that if you were to take some time and read the service plan you purchased you would find out exactly what you paid for. They may have someone that answers the phone 24/7 but that doesn't mean you will get immediate service. You aren't going to be put at the front of the line for service calls, you will be scheduled when the next technician is available.

Anonymous
#1599434
@Anonymous

The Lowes representative realized I was in need for a timely repair and told me they would expedite and call me back with an appointment in a few hours. Never happened.

A total scam. All the way to the responses.

Anonymous
#1599653
@Anonymous

So rather than calling them back you called someone else? That doesn't make them responsible to pay the repair company you chose.

Anonymous
#1601434
@Anonymous

Why would we wait for Lowes to fix it when they did not even call back when they said they would? What kind of a joke is lowes service?

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Review
#1403022 Review #1403022 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$480
Preferred solution
Let the company propose a solution

DON'T BUY ANYTHING TO BE INSTALLED BY LOWES!!!

1.0
Details
LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to be delivered immediately. I spent an entire DAY calling everywhere for this. The refrigerator was ordered and supposed to be delivered TODAY. I spent all morning taking everything out of the refrigerator and freezer. IMPORTANT FACT: The delivery people DO NOT WORK FOR LOWES. The paperwork did not say make sure the door opens from the right....great start, but they did change it. THEN.. ..the water line coming from the wall IS COPPER. Well... they won't TOUCH IT if it's copper. That means..... I have to call a PLUMBER to come and do whatever to the waterline FIRST and then call Lowes to have the delivery people come and finish. UNBELIEVABLE!! Calling Lowes and spoke to the Manager several times and he did NOTHING!! I CALL THAT BAIT AND SWITCH since nothing more than a $12 piece of tubing (which I got) was ever mentioned when I was ordering. Now I have the additional cost of a PLUMBER -- its FRIDAY afternoon now === over and above what Lowes has already been paid! PLUS I have both refrigerators sitting in my kitchen till the plumbing is done since they would not undo the original refrigerator (they don't touch copper, remember). I am so MAD I can't see straight! So my plumber comes later today and detaches the water line from the old refrigerator and attaches the new in less than 10 minutes WITH the tubing I had already purchased from LOWES!! Wow....must be magic, right? I watched my plumber. It's not magic and if I knew what to do I could have done it myself! So...at a charge of $114.30 more I have my new refrigerator running and making ice and the old one sitting here....taking up room. Now I have to call Lowes and make yet ANOTHER appointment for those jerk installers to come out and take the old refrigerator away. I will NEVER buy anything from LOWES ever again! and you shouldn't either. Obviously their customers DO NOT COME FIRST! and THEY COST MORE MONEY BY LIEING!
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1 comment
Anonymous
#1598698

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people.

But look at all the money you save by going to Lowe's? That's why you went there instead of a local appliance retailer isn't it?

Review
#1402041 Review #1402041 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Store manager craig kusinger
  • Words alone can not describle the hellish experience we have had
Reason of review
Problem with delivery
Loss
$114
Preferred solution
LOWES OWES ME FOR THE PLUMBER I DIDN'T NEED!
Tags
  • Bad Customer Service
  • Rip Off Installers

Lowes review in Cartersville, Georgia: Sloppy work

2.6
Details
Lowes review - Sloppy work
Lowes review - Sloppy work
Poor work. gutters damaged trash left in yard. Piece of old roof left hanging in gutter. I took 2 pictures there are lots more damage trash.
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1 comment
Jordann
#1753787

Who was the roofing contractor? Was it Ozark Roofing by chance? We have recently gotten the shaft by Lowe's.

Review
#1401825 Review #1401825 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Poor customer service

Lowes review in Town And Country, Missouri: Terrible Experience Throughout the Installation Process

I purchased laminate flooring to be installed in April, 2018. When the installer came, he found that the subfloor height had been measured incorrectly. There was a another delay when the subfloor was delivered in a wet condition meant for outside use. After many weeks, the floor was installed but they didn't finish the base board installation or the transition pieces to the other rooms. After another long delay, the base board installers found that there was insufficient boards to complete the job. Also, there was insufficient quarter round length to go around the fireplace. In addition, the flooring was not installed wide enough so that the transition would cover the bare space. Finally, they couldn't install the transition to the basement steps in addition to not leaving space at the base boards for the sliding closet doors to close. It's now November, 2018 and the job still hasn't been finished due the lack of interest for the installer [Murphy] to send the people out to finish up. Lowes should take responsibility for this fiasco as they are the Company whom I hired to do the job. They didn't expedite or oversee the install.
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Review
#1401532 Review #1401532 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Lowes review in New Braunfels, Texas: Lawnmore repairs

1.0
Details
I purchased the lawnmore last year and used it 4 times. After sitting for a few months, I took it out to trim my front yard but it would not start. I took it to Lowes and was told that the Manufacture would warranty the repairs for up to $120. I left it to get repaired. A week later I recieved a call from Lowes telling me the lawnmore was ready. When I went to pick up the lawnmore, I recieved a bill of $103.00. I asked what was extent of the repairs. I was shown an invoice that explained that a spark plug and air cleaner was replaced. I could not believe that a spark plug and air cleaner plus the labor was that expensive. I told them I was not happy with the invoice and refused to pay that amount. After arguing with them the bill was reduced to $60 for only the labor. I then asked about the $120 for the warranty andwas told that it was already included. I can't believe that the total repairs to fix the lawnmore would cost $120 plus $103 which equals to $203. I will NEVER BUY from Lowes, nor take anything to Lowes for repairs!!
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5 comments
Anonymous
#1599665

Lawnmower warranty’s have never covered spark plugs, air filters or common maintenance parts and labor. In the owners manual along with probably a thousand Youtube videos shows you how to do it.

For a few dollars you could have changed them out yourself, like the rest of us do. Consider it an expensive lesson in life.

Anonymous
#1599656

The warrant document states exactly what it covers. Why do you feel a warranty should cover consumer abuse and failure to follow directions or properly maintain their product?

Anonymous
#1598330

HIGHWAY ROBBERY!!! YOUR WARRANTY SHOULD HAVE COVERED EVERYTHING>.

THEY RIPPED YOU OFF! REPORT THEM TO THE BBB!

Anonymous
#1598292

More than likely all they had to do was put fresh gas in it. If you had let it sit for a few months and hadn't stabilized the gas it had more than likely gone bad.

Anonymous
#1598196

It seems they make their money by taking advantage of people that can't or won't do the maintenance on their lawn mowers, doesn't it? Odd.

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Review
#1401295 Review #1401295 is a subjective opinion of poster.
Service
Lowes Lawn Mower Repair
Cons
  • Useless extended warranty
Reason of review
Warranty issue

Lowes review in Owings Mills, Maryland: Kolbolt inpact

Didn’t take back lyes about lifetime warranty
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Review
#1401030 Review #1401030 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Not as described/ advertised

DONT ORDER FROM LOWES

Dont order any appliance online, they never process, ship. Automatic call to confirm delivery time but my appliance NEVER SHIP. Customer service are useless and liar, when you ask for a supervisor, they forward you to a no one answered line. This company is ridiculous. Talked over 11 person on phone and 42 days. Complaint on its FB, got couple replies, then STOP REPLY AFTER PROPOSED DELIVERY DATE. There are only 3 things Lowes customer service ppl will do. 1. TRANSFER ME TO A NO ONE ANSWERING Landline. 2. NO REPLY ANY EMAIL. 3. NO REPLY ANY MESSAGE. It really a nightmare to order from Lowes. Shame on Lowes. I never order anything online in this size of company will turn out like this. Three words - THEY DONT CARE. PERIOD. DONE ON THIS SHOP
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Review
#1400771 Review #1400771 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes review in Arlington Heights, Illinois: I purchased a General Electric stacked washer/dryer.

4.0
Details
My unit was delivered on a Thursday, the individuals "installed" the unit. On his way out, the delivery man said to be sure I took everything out of the washer before running. I thought this strange as I cant imagine anyone not checking before adding clothes. When I opened the door of the washer, there was a huge circular piece of styrofoam controlling the tub (obviously to prevent damage during shipping). I could not remove this as it was set tightly and about a foot deep. I called Lowes and they sent someone to remove the styrofoam. He checked the operation of the washer and the dryer. He left as the washer was dispensing water. The unit would not spin to remove the water. I called and arranged for another appointment. I could go on and on...dryer hose not connected, washer top not secured, shipping rod not removed. These errors were identified by the General Electric repair man today. Lowe's has delivery personnel not installers.....buyer beware.
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Review
#1400652 Review #1400652 is a subjective opinion of poster.
Service
Lowes Washer And Dryer Combination Installation
Reason of review
Bad quality

Lowes protecion plan

Refrigerator broke. Called for service. Lowes sales person told me 24/7 service when I bought the plan. Service Operator told me they would expedite. They never called back. Went to independent contractor to fix. Lowes will not reimburse. DO NOT purchase this plan- it is totally useless, a complete waste of time and money. Called customer service three times to complain, got the run around every time. Seems the service is only available when they can get around to it. Asked for refund or partial reimbursement, this is when the excuses kept coming out. The amount of time and money wasted going back and forth was more than the plan cost. Very irresponsible as a business. Did some research, it seems there are no positive reviews for this plan.
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Review
#1400507 Review #1400507 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Not as described/ advertised