Washington, West Virginia
0 comments

They will tell you anything to make a sale. Lowes' professionalize to provide repairs timely repairs, expect customer wait 13 hours window for repairmen to possibly show up during my weekday job hours,

failure to show to repair or deliver twice, lost replacement order and customer paperwork or failed to complete paperwork multiple times, failed to listen and address customer concerns and request multiple times, took appliance told would receive full refund in 24 hours of signing (not done), credit to account without consent as item was paid off shortly after purchase and did not complete for full amount, after hours of time and and many calls and visits to store nothing was done to complete thing correctly.

They often explained that they did not care as they were had their money.

I have replaced my washer with another retailer and refused to make additional purchases at Lowes' until issue is satisfactorily resolved. Of course, I will not be buying washers, dryers, and other appliance at Lowes in the future since they do not honor their word, etc....

Reason of review: Poor customer service.

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