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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes in Hanover, Pennsylvania - Three times looking for great stuff no luck I'll be going to home------for my shopping

2.2
Details
Three different times I tried to look up great stuff couldn't find the product, can't tell how long I spent looking . lucky for me l live near hanover,pa. Guess who is next door, yep you guessed it.home--------.
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1 comment
Anonymous
#1751511

You are in a big store. Did you bother asking anyone where it is stocked?

If you don't ask, you may be in the same situation at other big box stores. I suggest you go to a store like ACE where someone will take you to it.

Review
#1660322 Review #1660322 is a subjective opinion of poster.
Pros
  • Shopped at lowes for years
  • That should tell you something
Tags
  • Website Sucks

Terrible installation, terrible customer service from lowes install dept

2.0
Details
I had a fence installed by Lowes. The installer took excess materials, saying they would return them to Lowes for credit to me. The installer kept the materials. The posts are not sturdy nor below frost line. I have called Lowes installation services for fours months with no resolve. Every time I call I must repeat my whole story (they act like this is the first time they have heard from me). My local Lowes did have another installer come look at the fence, he noted in was not sturdy, concrete showing and handle installed wrong. Lowes says they have a one year warranty, I will probably have to take them to court.
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Review
#1660271 Review #1660271 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Lowes in Bald Eagle, Pennsylvania - Still not recieved purchase

purchased a Whirlpool gas dryer & LP Conversion kit on 9/2/2019, was to be delivered on 9/11/2019. still have not received them. call was told conversion kit was not delivered. called today again 9/21/2019 was told that the conversion kits has been sitting at their distribution center, and still has not been sent. was told till they receive them there nothing they do, the employee keeps calling but said there is nothing they can do till distribution gets off their butts and send them. not very happy with the way Lowe's is dealing with this problem
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Review
#1660034 Review #1660034 is a subjective opinion of poster.
Pros
  • Price and selection
Cons
  • Me going else where to shop
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
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4 comments
Anonymous
#1751513

They aren't required to give you any discount at all. They are kind enough to offer a discount in exchange for following their policy.

If you don't like it shop elsewhere or make a purchase without the discount.

No one is forcing the discount on you. Bet there are a lot of other people In equally deserving professions that would be glad to fill out a few forms to get a discount.

Anonymous
#1750969

Because anyone can make a fake ID. In order to combat the fact that ppl will lie to get stuff cheaper they ask vets to register. This way they don’t have to fire a cashier because they made a mistake of giving the discount to someone who doesn’t deserve it.

Anonymous
#1751355
@Anonymous

I had 3 forms of ID!! They just wanted me to register and get email and other info! I call BS!!!

Anonymous
#1751877
@Anonymous

Who cares how many forms of ID you had? If you don't want to sign up for their discount program you aren't being forced to.

Just realize that if you want the discount they are offering you need to enroll in their program. If you fell someone else offers a better discount you are free to shop elsewhere.

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Review
#1659772 Review #1659772 is a subjective opinion of poster.
Cons
  • Handling of service and warranty issues
  • Manager conduct
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction

Lowes - Still processing

1.0
Details
I submitted a rebate for a July purchase. it is now 3 weeks past the allotted time then told me it would take to process. I called and was told it is still in process. They could not tell me when it would be sent but the supervisor just kept saying i am sorry and i understand. That is great but it did not give me any more information regarding my rebate! Poor communication!
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2 comments
Anonymous
#1755872

same thing for me

Anonymous
#1759634
@Anonymous

You can file a complaint with the FTC, at FTC.gov/complaint. you can also file a complaint with your state attorney general.

The FTC has fined companies for failing to pay rebates on time. I strongly encourage you to file.

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Review
#1659478 Review #1659478 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
my rebate money
3.1
Details
Lowes - Deceptive Advertising
Lowes - Deceptive Advertising
I reviewed Lowes weekly on-line ad and they had paint on sale starting at $22.98 per gallon. When I went to the local Lowes, I went into the paint department and grabbed a one gallon can of the exact paint list by photo in the ad. Under where the cans were it had a...
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4 comments
Anonymous
#1751666

It's not their fault you don't understand how to read. The paint STARTED at 22.98.

That means the lowest quality FLAT paint.

The price goes up depending on brand and finish. Satin, eggshell, and semi-gloss all increase in the price.

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Review
#1659460 Review #1659460 is a subjective opinion of poster.
Pros
  • Convenient location
Cons
  • Rude customer service person
Reason of review
Pricing issue
Preferred solution
Removal of the customer service person for being so arrogant.
Tags
  • On line advertisement

Lowes in Bakersfield, California - Awful, will never buy from again.

1.0
Details
Samsung Flexwash, counterweight sheared off bolts during a spin cycle. Shattered inside machine. Lowes sent out a repair man who spoke NO english. Said that there was physical damage. Of course there was, the weight sheared off in a spin cycle, and flew around inside the machine at 100 MPH. But lowes decided that means WE physically damaged the machine. After sending out a second company who said that it was a machine defect. This is going on 3 months now, I have a $2000 washing machine I cannot use.
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Review
#1659215 Review #1659215 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Fix my washer as warranty. Reimburse 3 months of laundromat usage.
1.3
Details
We just received a notice from Lowe's that they will not be responsible for damage caused by one of their contractors. We had a new roof put in November of 2017. In August this year we had new siding repaired and in the process, they found the flashing on the top of...
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Review
#1659102 Review #1659102 is a subjective opinion of poster.
Cons
  • Shoddy work
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Reimburse for damages

Lowes in Waxahachie, Texas - They will damage your property and wont fix it

1.0
Details
manager at waxahachie claimed that they would "take care of it" when a pole that was supposed to be secured fell and hit my truck. As a veteran who served in Iraq twice and a first responder, i am appalled that i would be treated this way and lied to. Do not trust them, they lie and will not pay for claims when their equipment damages your property. he now tells me that he "cant do anything about it".
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1 comment
Anonymous
#1750350

What does being a veteran and first responder have to do with the situation? Shouldn't they treat every customer the same way?

You didn't say what or where this pole was. Har to tell if they should be responsible or not.

Review
#1658349 Review #1658349 is a subjective opinion of poster.
Cons
  • Posts in parking lot not secure
  • Managaer lacks integrity
  • Manager lies
Reason of review
their equipment damaged my property
Loss
$1500
Preferred solution
Let the company propose a solution