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Last March 2018 I purchased all my appliances and fixtures for my kitchen and master bathroom. on the day they were delivered to my home we were out of town and my son was at home, they put all the stuff in a storage area were they sat and untouched for 10 months until...
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2 comments
Anonymous
#1658469

If you had followed normal protocol with Delivery. The unit would of been unwrapped and inspected prior to delivery.

If you had asked to leave the product in its original manufacturers packaging. I can clearly see how this is Lowe's fault for following your request and not seeing damage that was clearly covered by the Vendor. Dont buy appliances and let them sit. Unless you purchase a 3-5 year extended protection plan.

the warranty is one year from point of purchase. be better next time.

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Review
#1487058 Review #1487058 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
  • Disappointed Customer
1.6
Details
Bought a 3xcub cadet 24 snow blower had it a month and a bit used it 4 times and shears pin keep breaking . It is not used in in ice or hard snow bacisally norm snow when calling them and saying I want to return it because I don't want to keep changing shear pin they...
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1 comment
Anonymous
#1651538

Unless the auger is hitting the housing of the snowblower and binding up (you'd notice scraped paint) it isn't something with the snowblower that is breaking the shear pins. Are you overloading the snowblower with snow?

Try reducing the speed that you are trying to move through the snow. If the pins are shearing you are doing something to put too much pressure on the auger.

Review
#1480981 Review #1480981 is a subjective opinion of poster.
Cons
  • Poor attiude
Reason of review
Bad quality
Loss
$1200
Preferred solution
Full refund
2.0
Details

Update by user Feb 23

The door I ordered was a secunity screen door in July 2018. Lowe’s and their installers screwed up my order several times and each error caused the installation to be delayed weeks!

By the time the door was installed it was October. I’ve been waiting for the $30 rebate...

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9 comments
NullCommonBuzzard285
#1649945

Does anyone know who else I can ask at Lowe’s to request they honor their rebate? The rebate office said no - because the rebate is no longer active. Our submission was sent in when it was active.

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Review
#1478490 Review #1478490 is a subjective opinion of poster.
Pros
  • Selection of security doors
Reason of review
Rebate not honored
Loss
$30
Preferred solution
Send a $30 rebate gift card a ps promised
Tags
  • Rebate Denied
1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
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1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.7
Details
We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty....
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Review
#1465760 Review #1465760 is a subjective opinion of poster.
Cons
  • Handling of service and warranty issues
Reason of review
Warranty issue
Preferred solution
Replace defective range
Tags
  • Extended Warranty Service
1.7
Details
I am a commercial customer, I spend thousands in this story for the last few months, I ordered kitchen cabinets on 12/2/2018, and order my appliances on the last day for the rebate on 12/5/2018, spend over $4,000.00, and there should be a $600 rebate, never receive the...
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1 comment
Anonymous
#1638800

I filled out the I'd # and the other info for the $300 but the sureynever did come up is this scam?

Review
#1460305 Review #1460305 is a subjective opinion of poster.
Pros
  • Renee sibley in the story is very nice and knowlegable
Cons
  • Delievery department is the worst i ever deal with
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes - Stall and incompetence

2.2
Details
Took 2 weeks to get a measure appt. Blinds were left on my front porch with no notification and another 2 weeks to get the install appt. Guess what- parts missing so they still are not up after almost 2 months wait! DO NOT USE THEM.
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1 comment
Anonymous
#1752775

lowes does not package the product and if you special ordered them then the install date goes with how long it takes to get in

Review
#1459706 Review #1459706 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
1.7
Details
I went into your store in Henderson NC twice this month. First experience I was trying to buy blower for a heater I brought there. Heater had picture of optional blower. One representative called the associate to area. She was loud and stated, "I been working this area...
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1 comment
Anonymous
#1636914

Just being in a picture doesn't make it available. I sold garage doors and roll up doors for another company.

They had a picture of a shed on the cover of their brochure for roll up doors. At the base of the shed they showed diamond plate steel covering the base of the shed under the door. I called to see if the sold it or knew where to get it as it would be a great item to offer customers.

After talking to a number of their employees who had no idea of what I was even talking about I gave up on them and found another source. The next time they printed the brochure they used the same picture of the shed but the diamond plate steel had been air brushed off the shed.

Review
#1457267 Review #1457267 is a subjective opinion of poster.
Cons
  • Staff rudeness
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
"Installers showed up in the rain with huge roll despite laser measurements from estimator. Classic ranch house where nothing over 12 feet wide so easily cut room pieces at warehouse. Anyway it is raining and these clowns have to cut it in driveway since they cannot...
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Review
#1452237 Review #1452237 is a subjective opinion of poster.
Cons
  • Service and their venders
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
Tags
  • Lowes Bad Carpet

Lowes in Tallahassee, Florida - The worst transaction ever for a retail store

1.7
Details
I ordered a washer and dryer on 11\28\18. I was told it would be delivered 12\13\18. Today is 12/31/18, and i am still waiting on items that have been sitting instore for two weeks. They have an "it" issue and cant get the items out for delivery. I have Called store multiple times, called corporate multiple times and customer service multiple times. I have been given 4 different times and dates of delivery with no show, i cant get a resolution and no one seems to be able to help
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Review
#1437555 Review #1437555 is a subjective opinion of poster.
Pros
  • Item i tried to purchase
Cons
  • Management and customer service