simon v Oeh

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Verified Reviewer
| map-marker Homestead, Florida

Very disappointed with Customer Service

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I purchased a Bosch power drill 2 months ago and it died all of a sudden. Went to Lowes in Homestead, Florida and with the nastiest Supervisor and Customer Service Rep. Since the beginning they started making up excuses and at the I asked the supervisor What is the benefit of buying at Lowes when you advertise 90 return policy and dont comply he actually said I dont know. I told him you know you are loosing a customer and he said OK. I went their for all my home need but with that attitude Im done. If you buy something from me at my shop I back the part, its just right and I have a small business.
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Loss:
$160
Pros:
  • Lowes stores
  • Ease of purchase
Cons:
  • Unprofessional managers and contracors
  • Aphaty towards the client
  • Poor quality and poor customer service

Preferred solution: Full refund

User's recommendation: Don’t buy anything that Lowes resales

David W Eko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palatka, Florida

Refusal to return unused item

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Purchased a GE gas stove, a trim kit, and new countertops from Lowe's. When I purchase the trim kit they told me it would work for my oven.

It took longer than normal for my countertops to be installed properly. After waiting patiently without complaining, they finally fixed the problems of my countertop. Now I was ready to do the final tidbits of my kitchen installation, including the trim kit around my stove. Unfortunately the trim kit does not work properly.

When contacting Lowe's they refused to reimburse or exchange the product due to it being over 90 days since purchasing. The trim kit has never been used, and still has its original packaging. It would not have been past that time if the countertops that I had purchased from them had been installed correctly. Now I am stuck with a $175 product that I cannot use.

I have always tried to make Lowe's my number one home improvement store and have spent over $7,000 in the last 5 months at Lowe's.

But due to all these problems this is the last straw. I will be taking my business elsewhere.

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Loss:
$175

Preferred solution: Full refund

User's recommendation: Shop elsewhere

2 comments
David W Eko

No. I just was making the point that I have been a loyal customer for years.

The rules are fine except that it was the fault of Lowe's and their subcontractor that it took longer than the 90 days. You must be a Lowe's manager to make such a stupid comment

Guest

So you expect the rules to not apply to you based on money spent? How entitled are you?

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Holly C Edh

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Verified Reviewer
| map-marker North Port, Florida

Follow up on Fraud Practices of Lowes

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This is a follow-up of the original Review Complaint I posted on 10/21/21.

No. Lowes did not contact me.

I contacted them. In fact, over the weekend of 10/22/21 to 10/24/21, charges showed on my bank statement that the order had moved from pending to an actual credit card charge ($98.13). It also showed a credit for the 6 bags of mulch (split order) Which was a total of $19.13. They still continued to charge my card for the split order that I had rejected for the $79.00 delivery fee.

I had to call the Port Charlotte, Fl store to get a credit for the $79.00 (fraudulent delivery charge) associated with the original order that was generated out of the North Port, Fl store.

This all sounds a little confusing. This is in fact fraudulent charges and unethical practices being done with on line orders here in my area.

The unethical and fraudulent practices originated with the North Port, Fl store. The Port Charlotte, Fl store did not know why this was being done this way as they ironically charged me a $79.00 fraudulent delivery fee on a split order.

I had this happen with another business here with an on line order and resolved that corporately.

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User's recommendation: I would not place and online order with Lowes again!!

Gerard N Gkm

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Verified Reviewer
| map-marker Greenwood, Indiana

Lack of follow through and tracking

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Ordered appliances in august with an October delivery date 2 months go by and now they wont arrive till November, Jan 2022, and maybe an oven late 2022 absolutely zero follow through from Andrew at the Morehead Ky, store. Im still missing a copper farmhouse sink which Ive reminded him several times seems like theres zero give a *** after purchase. Ive since canceled or requested they cancel my entire appliance order and found my own.. fix this!
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User's recommendation: Better off purchasing appliances online..

Anonymous
map-marker Bakersfield, California

Lying worker

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Tonight when I was trying to buy some flooring and insulation for my recently redid home in the middle of me shopping the manager and a couple of employees so cool around me like I had done something wrong and proceeded to be very rude to me. Then when I asked if they take Apple Pay they said no when online it clearly says that they except apple pay. I dont know if its because I am a transgender or because of my tattoos but it really made me feel discriminated against and made me feel ostracized.
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Pros:
  • Product selection
Cons:
  • Horrible service
  • Being lied too
  • Calling lowes
Thomas m Uwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Warrington, Pennsylvania

Ordering fireplace

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Trying to order a fireplace and I wasnt getting much help on the customer service side I really want to see if something was available I understand that things are back to order but I just wanted to know which ones were available
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Pros:
  • Personal is friendly
Cons:
  • Lack of service and followup

Preferred solution: Let the company propose a solution

User's recommendation: Not for ordering

Anonymous
map-marker The Bronx, New York

Ceiling fan

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For 4 weeks I've been waiting for someone to email me back about a receiver for a Hampton bay ceiling fan .
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ron g Fdb

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Verified Reviewer
| map-marker Xenia, Ohio

Flooring dept employees

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Updated by user Nov 13, 2021

Still not resolved. Corporate customer service said the store manager can do this without corporate involvement.

So I am still banned from this store and have to drive an additional 20 miles to got to a home center. Luckily there is a Home Depot and a Menards closer...

Original review Oct 14, 2021
I needed to replace my carpeting and looked through their samples. I was confronted by a very rude sales person.

She demanded I bring my wife in to make the selection as men didn't know what to get. I asked when another department person would be in as I did not like her attitude.
As I was leaving I was stopped by the assistant manager and informed that the flooring associate was terrified of me and that I was being banned from the store. The flooring assoc. that was NOT there supposedly accused me of asking her out repeatedly and harassing her.

The store manager and assistant manager refused to listen to me and hear my side of the story. So I am now banned from this store and have to drive an extra 20 miles to visit a similar store in this area, where this store is within sight of my house.

Customer banned due to employee feelings? Never heard of such a thing.
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Preferred solution: Reverse this ban and apologize to me.

User's recommendation: Stay away from Lowes flooring departments.

Anonymous
map-marker New York, New York

Charge card application

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Denied application, no reason given, could not get 20 percent discount on a 280 dollar purchase. Still want the charge card and the 20 percent discount t promised. Please advise as soon as possible how to proceed.
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1 comment
Guest

There are many reasons you weren't approved. What is your credit score, how much do you owe on other cards, what is your income.

If you have your credit locked with the credit bureaus to protect you from fraud you won't get approved.

If you have asked not to be mailed credit offers you can be blocked from being approved for instant credit but may get a card in the mail in a few weeks. Typically you will get a letter explaining why you weren't approved in a few weeks.

Emmanuella D Zcb
map-marker Chamblee, Georgia

No fridge

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I ordered a Refrigerator Oct 2 they said it would get delivered today Oct 9 between 8am to 8pm! I stayed home ALL day never received my order nor a phone call from a delivery person or anyone! I paid a lot of money and I expect my package to be here when they said it would be here!
View full review
Loss:
$3000
Cons:
  • Communication

Preferred solution: Full refund

User's recommendation: 4

Bonita E Epq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sunrise, Florida

Comedy of errors. i am not laughing

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When a major retail store, from employees to its CEO, does not care about you as a customer, well that's what Pissed Consumer is for. I purchased a washer/dryer from Lowes.

To this day from the month of April, a saga of error plagued the purchase and problems that remain unresolved. I have gone to the store, called, written the CEO, emailed a supervisor, and pleaded with Lowes, reported to XPO (their delivery contractor) including a written estimate for damages as well as responding to their immediate phone contact for a review, almost all to no avail. The phones were not answered during business hours, more than answered. When I managed to get through by phone I was rendered a non-customer when told I am with a customer and will call you back.

I have spent lots of $$ with Lowes so why am in not a customer? The problem was, most calls were not returned as promised. Damage estimate was never forwarded by Lowes as agreed by supervisor. Damage report directly to XPO was ignored.

Orders by sales were made incorrectly. CEO letter has gone entirely unanswered. Corporate office hold times were about 3-4 hours. They were always concerned, quick to apologize and provide a case number.

That is where it ended.

And months later with machines finally installed and working, after full payment was made before the due date, my Lowes card got charged a second time by Synchrony bank. And Synchrony? Beware! Another subcontractor?

That is the bank which handles loads of cards that bear the name of many large corporations. IE, the Lowe's card, or Walmart card or fill-in-the-blank, may well be Synchrony. When you contact them, they cannot give you info about charges. They will only repeat the date and charge.

Huh? I was stunned. Lowes on the other hand, did not know much about Synchrony. Again, to date, a credit of roughly $1600 had been issued by Lowes??

But where to and to whom? Into thin air for all I know. Lowe's never made contact after I asked why I got charged for 4 machines. Also, a promise was made to sort out the damage estimate.

These huge machines sat by my front door where I had to maneuver around them for 2 or so weeks. Damage occurred at the time of delivery by XPO when could not install since the parts were not ordered. I was never contacted again regarding damages by either Lowes or XPO.

A word about XPO, the delivery company that works with Lowes. They are separate entities.

Contracting for services seems to be a way of distancing one company from another to avoid liability.

To Lowes credit, prior purchase was a stove. They swapped it when I was aghast at how badly it functioned. (industry standard?). This could/should be a different review but I feel compelled to add it now.

Why do appliance designers make stoves with EIGHT burners, convection, an air fryer, griddle atop a flat stove top plus being smart rather than make excellent stoves with four burners and an oven with true quality?? They need to go the same route as condensation dryers!

Pissed consumers, WE ARE THE NEW R &; D !

View full review
Loss:
$285
Cons:
  • Miserable experience

Preferred solution: I would like the Letter I sent to the CEO to be answered. I need the user manual I requested. I deserve follow up regarding the damages done by XPO and for someone to pay for them as per the estimate.

2 comments
Bonita E Epq

i get that. but they have customer service that answered at corporate office.

so they have people who do respond to letter.

i never expected to hear from the CEO. of course he is too busy counting his money.

Guest

The CEO's concern is the shareholders, the millionaires that actually run the company. He is not going to respond to your letter over $1600.

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Heather F Wih

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Potsdam, New York

Lack of response and poor experience

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Lowes - Lack of response and poor experience
Lowes - Lack of response and poor experience - Image 2
We had a new bay window installed through Lowe's not quite 2 years ago. We decided to have their contractor install the window. It was not done correctly which voided our warranty with the manufacturer. We have tried contacted several people at Lowe's from local store manager, to installation manager, to random installation service people. The manager at the local store finally decided to help us after we tried to contact the installation manager and he didn't return our phone calls. We only want them to replace the window. It has not even been two years and we have water damage. Maybe they should make sure the people they hire to install really know what they are doing.
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Loss:
$2700

Preferred solution: I want the window replaced at no cost to me.

User's recommendation: DON'T HAVE LOWE'S INSTALL ANYTHING

Carolyn U Lda
map-marker Brentsville, Virginia

Refrigerator never delivered

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I received a call day before yesterday that my refrigerator would be delivered between 2 and 4 yesterday. At 3;30 the delivery company called to say they were running late and would call a half hour before reaching my house. That's the last Ive heard from them. It is now 9:30 the following day and still no word from them or from Lowes. This is no way to treat customers. I will be cancelling my order and will not be purchasing from Lowes again.
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Pros:
  • Good selection and reasonable price
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Buy somewhere else.

Lisa A Lib
map-marker Lincoln, Nebraska

Bought a washer & extended warranty at Lowe's and it's been a nightmare.

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Last July, I bought a GE washer and a 3-year extended warranty from Lowe's. By opening a Lowe's credit card account, I was given free delivery and $100 off the price of the washer. The washer was never delivered because Lowe's outsourced delivery company went bankrupt, so I cancelled the order before I received the first credit card statement. Now I'm trying to get Synchrony, Lowe's outsourced credit card company, to drop the charges for the washer and extended warranty, but it has been an unending hassle. After several months, the charge for the washer was dropped, but the extended warranty is still outstanding, and a collection agency is now hounding me every night on the phone. I am fortunate that I had only the two charges on the credit card, that I never paid the bill, so I don't require a refund, and I didn't activate the credit card when it arrived. Lesson learned: I will never shop at Lowe's again, or do business with Synchrony. ctober!
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Pros:
  • Location and price
Cons:
  • Being at the mercy of the sales persons attention to eetail

Preferred solution: Zero out the outstanding balance on my credit card, and then, cancel the account. I have a near perfect credit rating, and want to keep it that way.

User's recommendation: Do not open a credit card account with Lowe's

Kris N Clr
map-marker San Jose, California

Unaccurate inventorys stated.

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Below I have copy and pasted my coversation with Lowes.

You're now chatting with MyLo.

Im adding an associate to this chat who can provide more help. Theyll be joining shortly.

Hi.

Thank you for contacting Lowes. This is Lea H.

and I will be happy to help you.

I want to know where I can post a review of my very disappointing experience with Lowes today

Oh allow yes sure in this case we have a feedback botton it is Located on the right side of the screen, that way your comments can be sent to the proper department. Allow me to know also about your experience

What is shown in your store inventory is completely wrong at multiple locations. I paid for an order this morning and when I went to pick it up they couldn't find it.

They sent me to another store that said they had plenty in stock and when i got there they had 10.....the store location that showed the largest inventory was an hour away...I would hate to drive all the way there with out verification at this point but NO one answered the phones.

Oh I apologies so much for the inconvenience, this is not the experience we want to have I will also let my supervisor to know about this and also any time you need assistance to verify inventory of a Item here we are also for you! I really apologize again since I understand howe you feel, you can also leave your feedback about this at the website and I really apologize again.

Because I needed the product I went a head and unknowingly drove the hour and luckily they had what I needed but this entire process was ridiculously time consuming.

I understand, since even you got the item you need and I really apologize so much. Any time you need assistance ofr a item that appear available online you can also verify with us at the chat!

How can you verify a product unless you are fiscally able to see it. As I mentioned, multiple stores systems said they had it but then when I got there they couldnt locate it.

The product Iam refering to is sku # 136****.

And I know 4 stores that had 0 on hand although system shows them having it.

I'll be right with you.

I understand and I really apologize we are doing are best to improved and thank you for telling us this about the items numbers that appear available, I will let this also know! it was the Elida Ceramica Gray 12-in x 12-in Glossy Glass Brick Subway Wall Tile?

Yes

Understood! I will let this know also and please leave your feedback at the website also and I really apologize for the all the inconvenience you have

Ok....I am curious to see what stores you would suggest I pick this up from.

Allow me to know you zip code to check also I want to verify if on my system appears the same that is available

95123

I was checking and verifying S. San Jose Lowe's since on the system appear that they are not available at the store

I was checking also Elida Ceramica Gray 12-in x 12-in Glossy Glass Brick Subway Wall Tile

Yes, finding closest stores that say they have?

I'll be right with you.

yes I really apologize for the inconvenience you have . I really apologize so much

In this case please, we encourage you to visit our website, and leave your feedback about this experience you had I really apologize so much

Fremont had 10 and union city had the rest that I needed but really these issues should be addressed.

Thank you for your time

KSN CUSTOMS CONSTRUCTION INC

Yes sure and thank you for telling me this! If there is anything you need you can always come with here at the chat , It is a pleasure for me to know this since this help us to improved!

Like

Thank you for shopping at Lowe's! It's been my pleasure assisting you today.

If you have a moment after the conversation, we'd love to hear your thoughts about how we did!

Conversation closed by the agent - 7:19 PM

Based on this experience, how likely are you to recommend Lowe's to friends and neighbors? (10 Extremely likely - 0 Extremely unlikely)

2

Based on this experience, how likely are you to use Lowe's.com again?

(10 Extremely likely - 0 Extremely unlikely)

2

If you were to chat with us again, how likely would you be to work with the same agent if you could? (10 Extremely likely - 0 Extremely unlikely)

9

Were you able to get an answer to your question or issue during your chat?

No

To better serve you in the future, please tell us why.

The issue is communication between stores and keeping inventory accurate in system.

Thank you for your time.

View full review
Loss:
$450
Pros:
  • Ease and location of the store

Preferred solution: Let the company propose a solution

User's recommendation: Don't count on quantity accuracy stated on line or there computer systems. If you can get a person to physically check inventory you should be good.

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